We worked with Pam at the Westminster store and she was fantastic, helping us meet our needs and not trying to sell us what we didnt need. Great experience.

Literally the best customer service experience Ive ever had. I had a return and the young man working was extremely professional and personable. I should have looked at his name tag because he deserves a raise and should train future employees on how to interact with customers. Im very impressed.

Quick and Painless, they have a great selection and the prices are competitive. Our Salesperson James listened to our needs and walked us directly to what we were looking for. The bonus is it was on sale for an amazingly low price. I will return to their store for any of our future lighting needs. Thanks again James for the amazing customer service.

Anthony was a wonderful help when It came to our whole home lighting, he made it fun and easy to pick out what we needed in a no-pressure, stay within our budget way. He was patient with us, and took the time to go over the pros & cons of each option and made sure that we werent going to have issues when we got home. he was a joy to work with and I cant wait to send people his way!!

Not very high quality fans. Found stripped screws in the final step and had to bring in the ceiling fan after it was 95% installed in the ceiling. Dont waste your time here and go somewhere that has higher quality products and service.

Although the fan I wanted was not in stock, the salesperson was very helpful in ordering what I wanted; showing me pictures and demonstrating with the floor model. Another salesperson also stepped in and helped out. I felt like they really wanted to get me what I wanted.

Great Stuff, Great Staff....Shawn is a fantastic Sales person. He leads you to what you are in need of, may make a suggestion, leaves you to make your decision and is always easy to work with. Thank you Shawn!

I purchased two lamps online from Lamps Plus but decided that they did not fit my style. I decided to exchange them but could not find my e mail receipt and thought for sure they would not exchange them at our nearest Lamps Plus store without a big hassle. But not only did they exchange them it was the most pleasant customer service experience that I have encountered at any store. First of all we meet James Laird our sales person at the door for which he had opened for us because it was raining outside, after informing him I would like to exchange my lamps without any receipt he proceeded to locate my purchase in the computer and started processing my return with no questions asked. I proceeded to shop for different lamps and once I found the lamps I wanted to purchase he had them brought to the register and even offered help to our car. I would very highly recommend this Lamps Plus to anyone!

Lamps plus has so many choices for lighting its great lots of clearance items for the budget minded shoppers and they also carry very unique ceiling fans. We fell in love with the place as it gave us so many ideas on how to light each room.

Great service. Listened to my needs and walked me through possible options. Even assembled another chandelier and hung it so I could see another option.

Hit or miss for us. Some staff are fantastic, others couldnt care less. Great selection of options though!

James was great and honest helping me find a fan for my house. The boy who carried my fan out to my car was very kind and helpful. Overall great experience!

Wanted to buy a table lamp went in side the westminster store looked around needed to use the restroom . Its hard to shop when you have to. Asked the lady who was helping us she stated they do not have public restrooms. Then said i can order it online and come back pick it up. I said no I am here now and i am not driving back. Will never shop here again.

The store is completely dangerous. Do not go in to this store if you dont want to spend money. They have absolutely every kind of lamp you can think of and then some. I always walk out of there with more lamps than I intended on buying because I keep coming up with excuses to get more.

Great selection and very helpful staff.

We ordered about 18 lights 5 different types for a new office. After the expected arrival date about 3 weeks later we were notified 2 were discontinued and unavailable. We would have expected to hear that quickly. Within a couple days of the order. They shipped the bulbs and other items for the discontinued lights. No big deal we picked another. And returned the unneeded items. We were on a tight time frame so it was almost a bigger problem. When they arrived some had different finishes. Again no big deal we got them exchanged. Our issue is they bill as they ship product. They do not send copies of what is being shipped or what is being charged to your credit card. We have been requesting invoices for over a week on 5-6 random charges. We don’t think it should be too hard to print a copy of what they charged us. It is now escalated to a district manager. They sent us 2 invoices but they don’t match any of the charges either. We need invoices for our accounting department. I would recommend them for anything you carry out of the store but I wouldn’t order anything. Not worth the hassle.

Great selection! Great service! I suppose the bathroom wall sconce selection could be larger, but hey, they would need a much larger showroom. All in all I will return no doubt! Beats Lowes and Home Depot anyday!

Brad was very helpful and excellent customer service skills working with him over the phone. He went over and above trying to help me find what I was looking for.Such a delight thanks Brad!!

So impressed with the customer service, you will be too! I had a return which was retrieved from my car by an employee. After making the new purchase I was quickly checked out and David carried the lamp to my car. These folks have it figured out, efficient and beyond helpful. Oh, and the selection is amazing.

Always have great and exceptional lightening. I love going there to get new ideas. Good prices too. Sale going on now!

Youd be surprised at their products. Great selection & even some tables & chairs (we bought two side chairs for our living room asking with lamps). Reasonable prices. If you need me lamp shades Just search on line & return to the store, if, necessary without them needing to pay return shipping (although that is quite reasonable).

Could not find me a lamp for my nightstands!

Although our last lamp purchase didn’t work out, I can’t say enough about how professional and caring Brad Graham was for our return. Always first class. Very happy with this business.

Helpful, and placed order for 3 light fixtures for fans

I went there looking for an uncommon bulb for my bosss office chandelier. After trying a couple of other places, I came here and was immediately greeted by a very friendly woman. When I told her what I needed, she took me back to someone she said was a bulb expert. After a couple of minutes, he was able to find the exact bulb. I will definitely be coming back here for all future purchases.

Awesome products, awful shopping experience overall!I was charged the wrong amount and that happened twice in one day (the first time I got the issue and I told the Lamps Plus employee that was the wrong amount; the second time they charged my card without telling me for which amount they were charging the card and they charged me for something I wasn’t even buying and someone else already bought).The manager says they have a glitch in their computer system...hard to believe...and even if that was the case...FIX IT! I had the problem in the morning and I had the same problem again in the evening.Tried to buy something over the phone and using the Nato alphabet to spell out name and last name...employee was as confused as she could be. I had to go to the store and show her my credit card so she could copy data and numbers...once she had my credit she asked me to type my name and last name into the system (really!!!??? That was about copying...).The product I bought could not be shipped to that Lamps Plus location for pick up as they said it’s too big and they have no storage room. Ok, no problem, I’ll have it shipped to my house - I say.Now I’m trying to understand where my package is and if that wasn’t hard enough to do with Lamps Plus, now they told me I have to be home to receive the package and they gave me a phone number to call, so I can talk to the courier and arrange a delivery date/time.The whole experience was negative and ridiculous! Maybe I should give them one star, but I want to give them the benefit of the doubt...so two stars.

I love when places illegally take your money (multiple times), wont delete your illegally stored credit card info, and then create a ticket like that helps. I will use flashlights in my house before I shop here again.

Really great selection of lighting fixtures. MUCH better than general home improvement stores.

Early Dec, we purchased and paid for, two light fixtures to be sent to our home. Only one arrived leaving my bathroom remodel with only one light. When we contacted the store they said they would look it by contacting their delivery service. Now, two and a half months later, there has been no response except an email blaming covid for the slow response. Very disappointing and poor customer service.

I went to the Westminster location and someone named Anthony helped me, he was so kind and was able to immediately locate a little nut that I needed for my lamp, which had been very hard to find. They were all very polite, and had a beautiful selection. I have shopped in this location several times and purchased decor, chandeliers, as well as a garden fountain. It has much more than you would think!

Nice lighting and fan store.

Rosie was amazing! We didnt see the lamp we wanted and she looked until she found one for us and it was perfect. Highly satisfied!

I came in to buy a chandelier for my home yesterday. I got helped by a gentleman named James who I found both helpful and professional. He excused himself to answer a phone call which seemed to involve some complicated computer work. While he was away another associate named Pamela approached me and said that she would be my lighting salesman. I found this somewhat irritating because I didn’t want to have to repeat the process with someone new. When James returned he asked if I had decided on a piece. The other associate threw a bit of a fit and walked away. That put a sour taste in my mouth, so I said I was going to think about it and make an appointment with James later. Im not quite sure what all the fuss was about, but it seemed like the young lady might have been trying to steal a sale. Lamps Plus needs to work on their professionalism.

Large variety but a little more pricey than the big box stores

Great advice and an immense selection of styles and finishes. They have more furniture than I can remember!

Great staff and great store. I worked specifically with Bonnie Jolly. She was very knowledgeable and fun to work with as well. I had to purchase several fixtures and Im pleased with the price and quality. Everyone in the store is really helpful (but no hard sales pitch!) I highly recommend this store.

Salesman Shawn Magreevy was so great at listening to what kind of ceiling fan we wanted and helped us narrow down our choices. We even ended up having the energy left over for getting a new ceiling lamp! Very positive experience.

Mixed feelings. We purchased 3 ceiling fans and had to visit the store 5 times because of issues with 2 of them. However, the customer service has been great and they helped us resolve our issues quickly.

They go the extra mile!! Good business practices!!

High quality items but expensive too.

James Laird was very knowledgeable on ceiling fans and helped us pick out the best fan for our needs. Definitely the place to go for ceiling fans!

Great place to look for lights!! They have table lamps, outdoor lights, vanity lights plus they also sell end tables, chairs and decorative pieces for your home. A little pricey but, they do have sales .

Thought the Selection and prices could be better! Depends on what you want.

I just placed my order for 2 - 56 Minka Fans and 2 downrods. Brad Graham was very helpful in the store and gave us good information in order to make a good decision on the size and style and type of motor to purchase for our home. We called the store and placed our order with Pam Seaton. She was very personable and helpful and stated that the sale would go under Brad Graham since he was off today. I am looking forward to receiving our 2 fans and downrods in the near future. Thank you for the great, kind service Brad Graham and Pam Seaton.

Experience was satisfactory, found what I was looking for, except they didnt have light bulbs in stock.

I will definitely be back for more

Great selection of lighting at reasonable price points. They have lighting for most design styles. Great customer service!

People seem nice but Everytime I call I am short stopped in the question I am asking and when I wind up driving 30 mins to check what I asked it isnt here. I would say save your trip!

This is primarily about the return experience. Make very sure you like the product before purchasing. For a return, you have to call customer service to get a return authorization code. So far, I have waited 30 minutes each on 3 different calls across 2 days without reaching a cust svc rep. They have a call back feature, but you still need to be in earshot of your phone with PW handy. I sent 2 emails to the customer service address on 2 different days without a response. Also tried reaching them via Chat - nada. Your time is not important to Lamps Plus. (I do not have a rtn authorization code yet, so I cant return the mdse). One positive comment - their store is nice. They have items you dont see other places. It is nice to see items in person instead of taking a chance by ordering them on line. However, the items we were interested in were not energy efficient. We have shopped there several times (never again) and have not had positive experiences with the sales staff. They have had a superior attitude, acting like they have something better to do and you are beneath them. This review is for the store in Westminster, CO.

Purchased a Tiffany pole lamp at Lamps Plus(Sacramento CA) a few years ago....then moved to CO and after the lamp “base” cracked and crumbled so pole would not stand straight.i returned to Lamps Plus (Westminster) with the pole and got extremely poor customer service and they stated they could “not” fix the pole. In addition I would not be able to order just a pole !! My friend and I were astonished.......will never purchase from Lamps Plus due to poor customer service!

I always find the perfect gift here . The first time an eagle the second time an herd of golden horses. Its just not a lamp place.

Very friendly and helpful stuff, I bought the lamp there but when it almost been installed we found two cracked glass pieces, so I came back to the store few days later and they replaced it no questions asked. Thank you!

Im into contemporary and artistic lighting. Lamps Plus is my favorite supplier in Denver. They have a good selection and their prices are fair. Ive spent a few grand there over the past few years. Ive also returned and exchanged things with no hassle.

Great place to shop for beautiful lamps and other things.

Bought a few lamps for my wifes salon and they are amazing havent had any issues.

In store experience was good. Got a nice fan for my mom. Only 3/5 because they wont stop emailing me. I have unsubscribed over 4 times in the past 3 months. Just dont give them your email address.

It was great!!👍 All the help an hospitality in the world to try an find the right bulb for my oil lamp then when they didnt carry it they had a reference for another place😊

Really helpful in helping find and order me a replacement part that my company needed to replace for a customer.Great communication via email and call for the status. Thank you!!

Nice place. Depending on what you want, can become pricy.

Great selection of lamps, but can be expensive. This store is great for checking out available lamp styles. Easy to find and access.

Over priced track lighting. By 200%. Was waiting for help for bulbs that I wanted to buy. They helped someone else who came in after me, so I just left.edIt: If only you put half as much effort into the people that are actually in your store as you do your Google reviews... And no, Im not returning to your store or wasting my time playing email tag for what should have been a 5 minute transaction. Bye bye!

We have had a wonderful experience at Lamps Plus. We had Shari, the manager, come to our house for a lighting consultation. She did an awesome job - gave us lots of recommendations, and followed up with an email of numerous suggestions. Highly recommend

Cantseemtoprder the correct thing. Dont recommend

Not a single halogen desk lamp in the entire lighting store... I ask why, rather shocked... snarky response about how people are moving to LED... those are going to be some depressed people. Store should be doing their job explaining to people the ugly and cold light has a terrible ambiance.Cant believe they think everyone wants LED... the most horrible lighting on the planet. LED lights leave you feeling terrible. Even the warmest options leave a room feeling cold. A Lighting store should know better... This is why retail stores close and people go online.

Helpful service, just didnt quite have what we were looking for. Good inventory just the same.

Great service. I returned a product and exchanged. Recommended.

Manager help find a very unusual LED bulb for a piano lamp. Works perfect, great service.

Mostly overpriced lamps. Ordered a fixture in February 12th and it wont ship until March 3rd. Why so long for a simple light. Ill go to home Depot next time.

Great products but even better service!!! Shari (store manger) and her team are awesome. You cant always tell how good a company is until there is a problem. This past weekend I put them to the test. I wont bore you with the details, but a light didnt work because of problems with the wiring at my house. They did everything they could to help me!

My first and last! I had double bad experience. I was excited when my brother came to visit me from out of state and he wanted to help with a couple home projects of installing ceiling fans and outdoor lights. I has the knowledge of working with electricity which I do not. I found the ceiling lights I wanted online at lamps plus so I drove to the store (I live over an hour away) to get the fans only to find out they had to order them. Since my brother was here only for a weekend I paid the extra amount for express shipping as the sales lady and the store manager confirmed they would be delivered on Saturday as they understood these would be no good to me if they arrive after my brother leaves. So you can understand my disappointment when I received the email from the shipping company on Friday evening that the fans just left the warehouse in California and that they would be delivered on Monday So I immediately called the store to ask if there was a mistake in the shipping email. The store manager had already gone for the day but the lady that answered the phone did not know the details of my situation but knew there was a problem as they had talked about it earlier that day (but they did not contact email). I had to call back Saturday morning to talk with the manager who did apologize but would not agree to a credit to help offset my cost to hire a handyman to install since the delivery happened after my brother left. I do like the fans. My bigger disappointment relates to outdoor garage lights. While I was at the store ordering the fans I saw outdoor garage lights that I really liked but they only had 2 in stock and I need 3. The sales lady checked her system and said she could order more and they are on back order she suggested to take the 2 and make sure I like them on my house and then call back to order the third one. I agreed to this as she again confirmed that she would be able to get another one to complete my set. My brother installed the 2 and they looked great so I called to order the third and she tells me the model is discontinued and so they can not get me another one. At this point I am very upset as the front of my house has 3 outdoor lights but only 2 are the new lights. So I called the manufacturer directly and they told me the model had been discontinued for a few months. So the sales person apparently lied to me when she said she would be able to order another. How frustrating and disappointing!! After talking with the manufacturers sales rep he sent an email to the other reps in the country asking to locate one of this model to which no one was able to locate So I ended up fining the smaller size model on Amazon-so yes the front of my house has 3 lights that look the same but one is smaller than the other two. I wish I would had never visited lamps plus!

Excellent service, good selection, and happened upon a terrific sale

So many lamps to choose from. Reasonable price even if you dont catch it on sale.

Found what we were looking for and the staff is really nice and helpful.

Gentleman at the store was very helpful! Even though he didnt make a sale, he was a great help to us!

Louis Matos assisted me in the purchase of a lamp, the LED bulbs for the lamp and checking on some outdoor lighting as well. Fantastic job checked everything, addressed all my concerns, excellent experience here.

Love everything here vary pretty !!

Service was horrible. Came in very confused and one of the trained consultants Jacqui was of no help. She didnt ask a lot of questions to try and help. She did look up some things for us but we left and decided to work the problems online. We did ultimately buy two very nice $300+ ceiling fans thru Lamps Plus online. I am so unhappy with the store in Westminster that I will call on Denver from now on. I need an installer but am worried about using anybody from Westminster store.

Worst customer service I have ever experienced. I was here with my friend for over 30 minutes and nobody asked us if we needed help or offered to help with anything. Extremely thoughtless and rude staff.

Lets just say there is a bunch of lights to look at. I was looking for something specific for a kitchen island. Maybe to specific for a showroom, as there was not much there for me. I was there on a weekday and to be honest service was lacking considering the amount (or lack of ) customers on the floor. I am not asking for much just a recognition of existence and a I will get to you as soon as I can.SO, went to the old stand by Home Depot and ordered online. Lamps Plus you missed $600 from me.

Dont know why I went there, they never have the bulbs i need

Helpful people. Just wish they had more in stock rather than have to order from the warehouse.

Good selection. Not all the clerks know anything about lights.

Beautiful merchandise, helpful, efficient, professional and pleasant staff. Thank you to Sherry and Brittany for troubleshooting some missing parts. My go to place for lighting.

Poor, trying to sell damaged goods at far too high a price

Returned two lights because the clips on the mounting did not fit in our junction boxes. Salesman immediately told me that our house must not be wired to code. Pointed us toward the lamp displays and walked off. Wont be bothering him or the store in the future.

Unique lighting. Expensive. Chairs and sofas?

Great selection of lamps and lamp accessories

They have great selections but the prices are totally different story, more stock is more expensive...thats too bad

Had the lamps I needed for my home just what i was looking gor

Very nice and helpful staff.

I bit overwhelming. So many things to look at.

Beautiful lamps. Expensive store.

Very disappointed in their selection of accessories like lamp shades. Hardly any remotes for ceiling fans. Quite a lot of furniture for a lamp store.

Expensive. Went in looking for something specific an ended up leaving after the staff tries to oversell me in something I didnt want. They insisted they didnt Cary what we were looking for despite it being on the website and ultimately us purchasing it online from them in the end...

Really cool store had a great experience!!!!

Fairly expensive for what they sell.

Today was the third time that I have been into this specific store and not one associate offered help.

Walked in their store today and we were completely ignored by their associates. I guess they dont like Hispanics in their store, this was the 2nd time it happened to us at same store

Fabulous customer service, even as I changed my mind a gazillion times!

This store was a surprise to me, they have a large selection of lighting. I was sure the prices would be high but they did have medium price fixtures also.