I have used Gallagher Pool service for many years and would never use anyone else. The guys that service the pool are very polite and very knowledgeable. They always ask if everything looks okay before they leave and explain any and all details about what they did and will give suggestions on anything that needs to be done in the future. Great company and the office staff are so helpful and polite and always a pleasure to talk to!

Our pool is 15 years old and we discovered Gallagher around 7 years ago. They are by far the most competent and knowledgeable company that we have used to open, close and maintain our pool. They provide honest feedback on necessary repairs and modifications without upselling. Every technician that we encountered was well versed in their work. It’s a positive statement when the new helpers become crew leaders over the years. It seems like there is very little staff turnover. Great customer service, talented professionals at a reasonable price seems like a winning formula.

Previous owner of our property recommended Gallagher Pools. He told me they were priced well and they would recommend what you need without trying to take advantage of you. Ive been using them all summer and I have been extremely grateful they were recommended to me.Every person I have gotten on the phone or in the store have been fantastic. Customer service really has been top notch and they are always willing to take a moment and answer questions. This is our first pool season and it has been a great experience!

My pool closing this year was excellent. I have use Gallagher Pool Service for over 30 years since they were recommended by Anthony Pools. The staff over the years have provided excellent service and have answered my numerous questions about the upkeep. I have even recommended Gallagher to my friends. Thanks again for your excellent and courteous service.

Very pleasant and professional staff who are willing to go the extra mile to help out their clients. I highly recommend them to anyone who has a pool for service and support.

Brian and his helper were fantastic. They were thorough. They were also patient and helped educate me on all the closing practices - how theyre done and why each step is necessary. They are not cheap, but they do a good job.

Excellent Sevice. Always available if there’s a problem which can come up with a pool. Service personnel are very knowledgeable. Makes the pool much more enjoyable knowing it’s functioning at its best.I highly recommend.

So glad I found these people! Just bought a house with a pool and had no idea how to take care of it. They opened the pool and taught me what to do. Didnt try to sell me stuff either, although made some good suggestions. Will definitely use them next year.

As a first time pool and spa owner, I cannot say enough about Gallagher’s. No question is ever dumb, even if I’ve asked it 5 times already. Our pool was easy to maintain due to weekly water tests and having Gallagher’s open and close our pool. I appreciate all the employees, especially, Kelly, Josh and Carrie. We’ve interacted with Carrie the most. She’s kind and very patient.

Another sad end to a wonderful summer. I know when summer is done because Gallaghers comes to my home and closes the pool, as they have done for the past 37 years. Always done efficiently, professionally and thoroughly! This year, no exception. Cover expertly installed, cover pump on, and my worries about the pool for the winter are over. I cant say enough about the service John, Randys father, and now Randy, have provided me for all my pool needs over 3 decades. They get my top endorsement!Granville Hibberd

Kelly Carrie AJ and Josh are always very helpful.

Gallagher’s did an excellent job and were helpful and courteous.

Great company. Staff are outstanding. Keep up the good work.

Consistently epic encounters with the staff. They always know what my pool needs better than I and sell me exactly what I need. No games played here.

Recently moved to the area and new home has a pool. I found a Gallagher Pools receipt in some documents the former owner left me. A few unrelated issues arose with the pool and filter so I reached out to Gallagher. They have been great. They were responsive and informative. The folks that arrived at our home were friendly and took their time to educate us on the work and the system. They have simply been great to deal with. I would highly recommend them.

Always the best. Very professional. My only store for pool supplies.

They were on time, very professional, and as always did a great job.

My visit was great even though they were updated the store products they helped me find the part i was looking for and fast service will be returning in the future thanks Gallagher pool

Did a great job!

My wife and I have lived at our home for 38 years, I wish we had gone to Gallagher pools long ago. It has been a very pleasant & professional experience right from the start. Josh did not sell us a pool, instead he advised us on what would be the best for our needs. We really enjoyed the pool education we have gotten from everyone who works for them. Anytime we have called, they were quick to help & advise us. They have great follow up which is very rare these days. We loved the complete pool package and pool startup plans. They helped with what my contacters needed to do on our end before they arrived. It all worked out very smoothly, money well spent. We soon found our quality of life and family time would improve greatly. Thank you again Gallagher pools.

Good job, Gallagher has been my pool resource for decades, pricey but solid work. Thanks MS. Kelly.

Weve worked with another pool store for years and this is the first year weve worked with Gallaher. It has not been a pleasant experience. Communication has been slow. Customer service has been awful.Scheduled a pool school for our new pool on a Thursday. We rearranged our schedule to both be free. I call Thursday morning to find out Josh decided not to put us on the schedule that day, but failed to inform us.Inquired about the new solar cover we were supposed to get with our pool. Was told he would check with the installer. A week later inquired again to be told it isnt there. Asked the installer who said the cover has been sitting there for 2 weeks. They would drop it off soon or we could go pick it up if we wanted it sooner. A month later and we still dont have a solar cover.I would not recommend Gallagher Pools at all. I used Carroll County Pools for 6 years and their customer service has been impeccably better than Gallagher.

Awesome people to deal with!!

All of our pool supplies are from Gallagher Pools. I wouldnt trust anyone else to advise me on pool maintenance.

Wow, this is a really great company. I was lucky enough to have the pleasure of working with G.M. Dan Davis and his affiliate Christian. Both were extremely detail oriented and concerned about the underlying causes of the problem I was having. I received a defective product from an online pool supplier, and the team at Gallagher were able to diagnose the problem in an effective time frame as well as offer a reasonable cost. Gallagher didnt just service and sell me a satisfactory product, they really went the extra mile to make sure my needs were met, and followedup the following days to make sure my equipment is running smoothly. A+ to Gallagher, never thought it would save to buy local!

Love Gallagher’s Pools. All their technicians that we have encountered are knowledgeable and have solid customer service skills.

This was our first year with Gallagher after suffering for many years with another service. It was the best and easiest pool opening and closing weve ever experienced. The pool was perfect from the first day to the last. Gallagher technicians were knowledgeable, efficient, and courteous. When I called the office with questions early in the season, they couldnt have been nicer or more patient.

Having used many pool companies and been disappointed, i am very happy with Gallagher’s service—they are punctual, communicate well, and reliable!

Ive used other pool services and none have been as considerate, responsive, and as helpful as Gallagher! As long as I have a pool, I’ll be using Gallagher! I can’t recommend them more highly!!

Communication skills are horrible, the owner and manager treat the employees horribly. They Have zero care about the employees that work on the road. Not a pleasant place to work for or to have to care for your pool. WAY TO OVER PRICED!

Gallagher Pools is very responsive to my questions, fair with their pricing, and on-time!I am very impressed.

Excellent customer service

Very friendly & knowledgeable staff. They are very helpful!

The work was timely and thorough. Best service

Always super helpful and friendly

Gallagher Pools & Spas built our in-ground pool back in 2009. Now seven years later, we are still happy with our buying choice and the initial experience we had. In shopping for pool builders, we spoke with several of our friends and neighbors who had pools built. Few of them would recommend their own builder, and none of them were currently using their original company for service. To us, that spoke volumes, and we ultimately decided to go with Gallagher Pools & Spas. We are so glad that we did, and this easily has been the best buying choice that we have made for our home. Dan Davis goes way beyond what a typical salesperson would do. His honest advice, experience, knowledge, and genuine friendliness made the pool building fun. But to us, the true test of a great company is the service after the sale. This is where Gallagher excels, and we rave about our experience year after year. We use Gallagher to service our pool every spring and every fall. To us, their experience and high quality of service gives us peace of mind that our investment is being taken care of. Dan and Debbie are always available to help us through minor fixes, and to keep our pool clean and safe. Jesse and all of the service technicians keep our pool running smoothly and efficiently year after year. Randy Gallagher is the one who makes it all possible by putting together this team of professionals. Thank you again for making a tough buying choice ultimately the correct one.

Coming from a sales background the way they handled my inquiry was completely rude and ignorant.... I don’t know how they sell pools. I reached out twice to get a quote on building a pool as I preferred to use a local company. They at first never responded... I gave a second chance and reached out again and they stated they are booked for the next month and if I was still interested comeOctober get back to them then.... I can’t believe how poorly they treat their customers .

Excellent and professional service. Told us accurately what to expect regarding pricing and scheduling. Advised in writing that while they don’t fix diving boards, they were concerned about the bolts in ours and recommended replacement. Won’t use anyone else! Highly recommend.

I’m actually sad to take my business elsewhere. We have used this company for roughly a year and a half (when we got our pool) and they have been extremely helpful while going above and beyond for us. Today I noticed an abundance of water around the end of my pool and a small hole at the bottom of my pool liner, so I contacted Gallagher’s to see if they could fix this leak ASAP—as I already noticed the sand underneath the liner moving and feared there would be more damage if not done quickly. I received an unexpected response, stating that customers who had their pools opened and customers that use them for routine cleaning/maintaining are a priority. Please note, this “priority” was never brought to my attention when asked if there was any benefit of getting our pool opened—as we got them to close our pool. I do not feel that my leak should be placed at the bottom of the list— it would have been a month before I would’ve been seen. I brought up my grievance with management and was informed that the employees are already working 14-hour days and they have only one leak technician. I, by no means, am asking for technicians to work more than they already are. I feel this process should be updated to support emergencies or it should be brought up to loyal customers that there is a “priority” to customers who have the company open their pool or perform routine maintenance. I hope this issue never arises for any customers as I thoroughly enjoy this company and am sad to take my business elsewhere.

Efficient, professional and over all very well done.

They did a great job installing new liner and closing the pool. Very professional and courteous. Cleaned up all there mess and put everything away neatly in the Pool Shed.

Gallagher pools helped design and build our pool in a tricky location. They have opened and closed it consistently for us. Last summer we had a lease and could not figure out what to do and they located it, fixed it and got us back up in running immediately. Their crews are professional and respectful. I highly recommend them.

I needed a replacement pump for my filter. Gallagher discussed my requirements and supplied a pump to fit my needs for both service and price. Delivery and installation were done amazingly quickly. The installers arrived on time and completed a very neat and clean installation. They then covered the pumps features with me and showed me how to program the variable speed features. I couldnt be happier with the pump; the quietest weve ever had!

Excellent customer service. Our pool was put in last Spring, Dan over saw the entire project - he was very visible and extremely responsive. This spring we had Gallagher come out and open our pool - seamless experience. We already have them lined up for fall closing. Cant imagine better service from any other pool company. Theyre top notch!

Made ordering a pool and financing super simple. They answered all my questions and I felt they were being very honest with me. They didn’t try to upsell me. Pool gets delivered soon.

Gallagher Pools and Spas transformed our backyard hill from weeds to an oasis in 2015. If you want a pool installed, I highly recommend this company. They are honest and Dan has streamlined the process by recommending reputable and reliable subcontractors for excavation, fencing, and landscaping. From start to finish our pool was ready to go in about two weeks.

Awesome service and attention to detail. Great Field Techs, office and store staff. Great Company.

Staff is very friendly and knowledgeable. They go above and beyond to help answer/explain any questions I have had. While waiting for my water to be tested I have always noticed the interactions the staff have with their customers. You can tell Gallaghers take pride in making their customers feel like theyre a part of the Gallagher family.

We have had nothing but positive interaction with Gallagher Pools. The people are very knowledgeable & friendly. The first time we walked into the store we felt very welcomed and everything was explained so we understood everything. We had the pool installed last summer and what a great time we are having with it.

Dealing with Gallagher Pools and Spas was a terrific experience. From the moment I walked in the door, I was dealing with some very professional and personable people. Everything went smoothly, and they followed-up with me to make sure I was as satisfied as I could be. I will definitely deal with them again in the future and will recommend them to all of my friends.

I have recently had two other spa companies attempt to repair an issue that I was having with my spa. Both companies failed to diagnose the root of the problem. After contacting Gallagher Pools and Spa I am pleased to inform that they located and identified the issue that the other companies could not find. I will be a repeat customer from this point forward... Very happy with their service ; )

Always top notch in everything they do I have been using Gallagher pools for many years and never been disappointedSee you next summer

Our pool place for years even though there are others closer to us. They keep records so if you forget sizes of things you might need they can look it up. Always have a nice size inventory for those unexpected broken parts. Everyone is nice and understands what you need sometimes even when you dont. We bought our salt water above ground pool from Gallagher and its the best pool ever. Practically self-cleaning. We highly recommend this shop.

I have been dealing with this company for well over 30 years, and find them to always be friendly, informed, and helpful. I dont know of any problem with a pool or pool product that they cant fix. John Gallagher was the original owner, and he has since passed the reins to Randy (his son). Randy has worked alongside his father and in the field for as long as I have known him. He is the Tops. I also have to give a nod to staff members Debbie, Dan, and Al because if Randy is not available, one of them usually has the answers I need. If you require anything for a pool or pool product and live in Carroll County, this should be your first stop.

Great pool store. You can always find what you need at reasonable pricesGreat customer service. knowledgeable and friendly staff.

The people who work here are wonderful! They are experts in their field and they will help you to find the solution to any problem you are having with your pool. They are truly the best in the business.

Be very careful when getting any products or service from this company. They installed a slide on my pool that now needs to be serviced because it was never installed properly to begin with. I was told that their scheduled pool openings are the priority and that it would be weeks before they could get someone out to take a look at it. They cut corners and their customer service is very poor.

The repairmen that came to repair our hottub were very good, and handled the job, even though it was a hot day and the space to work was limited. My original call, however, had left me wondering if I would contact them again. I was curtly told that it was the beginning of pool opening season and I should call back in a month. Although I understood, it was said in a way to make me feel that my business was not important or necessary.

Kelly was so informative and easy to work with. She made my first pool purchase actually enjoyable! Gallagher pricing and superior products were unbeatable. I would highly recommend Gallagher Pools!

Great ppl they know what they are doing

Cant thank Kelly enough for all of her help at Gallagher Pools. She was informative, had great pricing and amazing customer service with our Polywood purchase. Our backyard looks amazing because of her. In life somethings dont go perfectly but Kelly knew how to contact the proper managers and fix several small issues in a hurry. The owner even delivered a chair personally. Thats customer service! Thanks Kelly and team!

We love Gallagher Pools. Since purchasing our house Gallagher has been most attentive to our needs from pool opening to closing and all in between. We purchased our home in November, and when Debbie called me in February to schedule our opening, she spent almost a full hour on the phone with me explaining everything about our pool. I had never owned a salt water pool before, and Debbie answered all of my questions. When the team arrived to open our pool they spent an hour going over all the parts with me and ensured I knew how to operate the pump and filter. They have handled all of our maintenance and replacement parts and we couldnt be happier. We will never use a different pool company!

Everyone at Gallagher Pools are so friendly and helpful. They installed our pool and hot tub and it all went seamlessly. Any questions Ive ever had they have always answered promptly.

The new pool liner looks fantastic. Ryan and Tommy were great to work with. Professional, friendly, and very knowledgeable. I would definitely use Gallagher Pools again.

I was their customer for many years - they were great! I shared them with many friends and everyone was happy. Very dependable and great customer service. Highly recommend.

They have never let me down when Im trying to find a difficult part to purchase. Today was no exception. Went out of their way above and beyond.

Really great reliable company providing services at reasonable prices. Staff are friendly, professional and extremely knowledgeable. Jesse is such a pleasure to work and he is an outstanding diagnostician !

They do not stand by their work, and have horrible customer service. Paid thousands for a new pool liner. They did not install one of the hooks that is supposed to anchor in the wall properly. They removed the old anchored hook, drilled a hole in the liner, and placed a new hook in the hole without anchoring it. It falls out and is not water tight. They wont fix the problem, and told us to put a patch over the hole they drilled. You would think a pool company would know to make it water tight. Not excited that my brand new liner requires a patch because of them.

Gallagher Pools has been servicing my pool for the past 16 years and they do a wonderful job! They open, close and provide weekly cleaning services. My property is surrounded by woods which means extra cleaning of the pool and patio, especially in the Spring and Fall! I highly recommend Gallaghers for your pool service.

In 2016, We bought a house that sat vacant for years and the in-ground pool was in rough shape. I called Gallagher pools to see if they would be interested in fixing my pool and they took on the task. The pool turned out beautiful. A few weeks after the pool was complete I noticed the water level kept getting low in a short period of time. I had to keep adding water.The first time I called I was told it was normal due to humidity and evaporation. We were in the middle of July so being a new pool owner I didnt think much of it when they told me that.The summer of 2016 the pool was only open for about 8-10 weeks, very short season.Season of 2017- Called Gallagher again with the same issue and concern about the water level. This time I wasnt treated very nice and basically was brushed off like I was the issue, a complaining customer. I was told its been more than a year and out of warranty. After ARGUING my story about the pervious year, the owner decided to send out his pool guy. He was out for a short period of time and said it was a return pipe that was leaking. I asked him if he could check anything else that might cause leakage and he felt he didnt need to since this was the problem. However, the pipes were exposed (from repair) and we never saw any leaks, moisture, wetness at all around these pipes. So I questioned him, but yet again I was reassured that was the problem.Season of 2018- Same issue but didnt call Gallagher since their customer service is terrible. Didnt want to deal with them.I just kept dealing with filling the pool every 3-4 days!Season of 2019- Same issue- Im upset and called this time and sent email with pictures of water level after 13 days, water level has dropped at least 10 inches. This time I was told I need to pay $150.00 per hour for them to come pressure check our pipes and if the pipes should nothing they would get into the pool and check liner etc. If they were to find a leak somewhere it was my responsibility to fix. Even after several complaints, they still wont hold up to their work. Terrible business and the way they have treated me as a customer. I will never recommend them. The owner needs to except something went wrong with the installation and repair of pool and not put fault onto the new pool owner.I will also add, my chlorinator was installed backwards so the pool was not getting any chlorine. The pool kept getting algae and I didnt know why. Finally my husband checked it out and realized the lines were installed wrong when he had the pool renovated in 2016... 1st Red Flag- pool person should know how the lines of a chlorinator works.. Bottom line, this company may be wonderful for opening and closing customers pools but when it comes to having issues and or repairs, they severely lack in that department. I don’t not recommend this company for any repairs.

Gallagher Pools has been a pleasure to work with. Their men are always professional, polite, friendly, and experienced. The office staff too are always as pleasant as they can be.

Super knowledgeable and genuinely care about their customers! The best in the business! Josh and Kevin are awesome!

The staff is extremely helpful, and personable and they are experts in solving pool water problems. They even load heavy items into my car for me. This is a great business.

We had a pool built by a not-great pool company. Gallagher Pools worked hard and did many fixes allowing us many years of enjoyment. We have downsized to a home with no pool, but if the chance for a spa or small pool came up, they would be the first wed call!

The crew at Gallaghers is more interested in helping out than in making a buck [and they return phone calls!]. The service tech talked me through my first hot tub repair. All I needed to do was buy the parts. When I needed a repair I couldnt handle, he service call was prompt, effective, and reasonably priced.

I am not sure what their services are like when you are installing a new pool however I have worked with them for the couple of years that I have lived in Carroll County with the maintenance of our pool and the service has been terrible. We are constantly having to call them back out to fix their mistakes. We have given them multiple opportunities for better service and unfortunately are now looking for a new service provider.

This is a wonderful company to do business with. The owner Randy is hands on with any issues you have with purchases or problems. The weekly service staff is professional . I give this company 5 stars. Great company!.

Gallagher pools is one of the best places to do business. The staff is always knowledgeable and very helpful. I will continue to do business with them

Friendly and extremely customer service oriented. Because I live 170 miles away they went out of their way to repair a Pentair pump while I waited. Gallaghers serviced my inground pool when I lived in Carroll County and I purchased the pump from them for my new home in Garrett County. They made it easy to justify driving 3 hours for the repair.

Hot Tub Techs were knowledge with problem only needed a fuse and all was good BUT they were here all of 20 minutes and the bill was 195.00$ WOW For a 12$ fuse. Was not happy about that. And I asked about replacing a light bulb was told we needed a entire new control unit.. so we passed. Later I consulted with the owners manual and the bulbs themselves can be replaced. We replaced for 14$. But they were quick to get here. Just I feel a bit pricey....

Gallagher Pools carries top-of-the-line products and their people are always interested in the needs of their customers and work hard to satisfy them. Ive done business with them for several years and have never had a bad experience.

Absolutely the best service company of any kind I have ever dealt with. Gallagher Pools have been servicing our pool for about four season. Forget all the gypsies and seasonal fly by nighters. Gallagher is the real deal. 10 out of 10

Excellent Sevice. Always available when needed. Calm, friendly service. Each and every service person is completely competent and knowledgeable.

I highly recommend Gallagher Pools and Spas. They have kept our pool pristine and the pool equipment in tip top shape. They are truly the best company out there.

The review is solely based on scheduling. Gallagher gets only 2 stars because in three years I have NEVER been able to get an appointment with them for ANYTHING (opening, closing, service, etc). They are just too busy (maybe understaffed?) to accept new customers. Good for them, bad for us.

Great service

Super nice and knowledgeable staff!

Always have a great experience with Gallagher Pools & Spas. They are the best in customer service. Im always treated with respect and class.

Gallagher Pools & Spas are very friendly place to deal with. Very friendly staff and help with all your pool problems. They have every thing you need for a great pool experience. Nice family business.

Gallagher guys moved my old tub and delivered the new one...they did above and beyond what I expected...their Bullfrog spas are wonderful...easy to maintain and we couldnt be happier...Thanks...

Very knowledgeable and friendly staff that have been there a long time. The best pool store by far.

Great installers. Super nice office folks. Highly recommend.

Very knowledgeable staff always ready to help. Second generation business and still going strong.

We have had Gallaghers service our pool and our spa for the past 2 years and are extremely pleased with the professionalism and demeanor of the staff at Gallaghers.

Very friendly people and they know their business. They recommended and installed the type of handrail that would be best for our pool steps and were very happy with it.

Efficient and reliable - did a great job, as always. Cant go wrong with them.

The best pool and spa company around!! Highly recommended!!

Very knowledgeable. Prompt with responses. Local contractor that knows the area well.

Always provides quality, on time, service. I trust them with every aspect of my pool service...Have been using them for almost 30 years! Excellent

The disastrous flood into ellicott city Md July 30, 2016 was the highest test for me & Gallagher pools. Rebuilding the house in ten days to meet sale date was enhanced by quick professional service .The owner & staff went beyond common causeWithout their help house would not have been soldThey extend to serve their customers. Thank you