I went in for a cleaning and told him my right hearing aid was not working that well. He took them and cleaned them and found both hearing aid receivers werent working very well. He replaced the receivers and they sounded like new. I had my volume up to 13 to make them work ok and now they are back down to 6. Thank you for getting my hearing aids back to normal.

The staff are always courteous and professional. I came in because one of my hearing aids was not working. The staff person who assisted me took the hearing aids and examined them. She repaired a wire and replaced the earpieces. I was in and out in 10 minutes. I am very happy with HearUSA as my provider.

1. The technician was trying hard to sell the most expensive hearing aid to customer above the insurance coverage.2. The appointment system was inconvenience to customer. I have rescheduled an appointment with a representative and received the text confirmation. But I received a call later to ask me to reschedule again. Because the previous appointment was wrong. Its waisting both time to make an appointment.

I dont typically respond to requests for reviews, but since its been emailed several times and texted, I guess Im obligated.I was sent to HearUSA because I referred by Kaiser. I needed a hearing test as a starting point for the ringing in my ears. The appointment was scheduled 2 weeks in advance. I requested the forms be emailed ahead of time so they could be filled out at home which I did. Once I was taken in and insurance info received, I was taken to the back for the test. I was informed their equipment was broken and the test couldnt be conducted. Wait. What? It would have been nice to get a phone call so I didnt leave work early and drive all the way over there if you knew I couldnt be tested. But that didnt stop her from trying to give me a sales pitch for hearing aids. Why would you try to sell me hearing aids if you havent even tested my hearing and Im not even complaining about my hearing, its just the ringing. Utter waste of time with no apology.

Great Experience All my questions were answered

I was very comfortable with Vanessa right away.She explain everything very throughly. Looking forward to my new hearing aids.

Hearing aid program not following the defaults. Friendly helpful service got me up and running and out in 15 minutes. Thank you very much.

Very professional. Just had cleaning done but very pleased.

Addressed my hearing loss in a direct and professional manner. Fitted me with the best option for my budget and provided excellent after sale service.

Helpful and showed me what I needed to do in the future. Patient and understanding.

This place was recommended by my insurance company and Im very happy they did. The personnel there is great and very knowledgeable. There was no pressure on sales.

I got the high end Siemens hearing aids from them. The right one died in less than 3 months. I took it to them and they tried to tell me it was wax buildup. After they cleaned it it still didnt work. They sent it in for repair and a week and a half later I got it back with new components and itstill didnt work. In addition to the poor reliability of the hearing aids, Im not happy at all with the the support from the office staff. The head audiologist, however, is very nice and helpful.Overall very unhappy with the quality of this Siemens hearing aid and support.

Great people that really care about what you need and want for your hearing. Im legally deaf, & on SSDI. They were able to get me a beautiful set of aides that I could afford. Now I hear Better than my grandkids! Really recommend them to everyone who has any type of hearing problems.