Our first and only visit to the store was an enjoyable business experience. Jason was a very personable representative that took the time to show us and tell us about the quality level of the merchandise we were interested in. He explained the manufacturing order process and duration of time expected before we could expect to have our furniture. He just made the purchase process very easy to do. We received our furniture a bit earlier than we anticipated, the delivery folks were timely and great overall. We are thoroughly happy with the furniture and the entire Big Screen Store experience. I would highly recommend others to shop there.

Delivery team was very careful with in-home installation. The chairs arrived ahead of schedule and as described according to our original order. We were very satisfied with the attention to detail, extensive time spent to understand our needs and desires, professionalism displayed and courteous manner of the associate helping us in the store with our purchase/order. Overall a positive experience.

My experience with Alan at the Big Screen Store in Westminster has been nothing but EXCELLENT. I was half way into the store when Alan walked right over to me and offered me his assistance. I had done research and told him what model television I was looking for and he took me right to the display model. He did not try to up brand me, but gave me valuable advice on setting up and getting the most out of the unit. He made the purchase easy and the deal was all done in under a half an hour. I ran into a snag in the set up of the set. I called Alan he promptly answered, and walked through the process to help me finish my set up. The Big Screen Store offers something that Ive not seen in many years from a large store, EXCELLENT CUSTOMER SERVICE. Dealing with them as compared to Best Buy is like night and day. The last TV I bought from them lasted over 16 years. Knowing Alan is there to help me through any problems I might encounter make me feel very comfortable about my purchase.Scotty

I would highly recommend The Big Screen Store. Alan greeted us as we entered and asked questions to better understand our needs. We had checked competitors pricing and the Big Screen Store was our choice. It was a extremely pleasant experience dealing with Alan. He has been in the business for years and his knowledge and follow up are excellent. Any questions about our TV and Sound System after delivery were quickly answered. The delivery and setup process was quick and professional.

Big Screen Store managed a custom install of my equipment. Jason was very knowledgeable and set-up the system in a short amount of time.

I was comparison shopping online for a Samsung television and I had in mind which make and model I wanted. Since I had considered traveling to a big box store but then a friend shared she had a very positive experience with The Big Screen Store which was close to my work. I stopped in during my lunch hour and Chris was extremely helpful in showing me the features of the model I was interested in as well as some comparable models. I ended up buying the model I originally wanted, and Chris arranged for delivery the next day. The delivery men were quick, courteous, efficient and came on time! I am very pleased and would recommend this store to anyone who is in the market for a new television!

Excellent service. Chris takes time to explain every thing about TVs. Helps you make decision but no hard sell. Installation and technical support remarkable. Never get this kind of service and support at big box stores.Have already recommended to others.

Chris is an amazing manager who takes care of you even after you have moved from the east coast to the west coast. Chris has not only taken my calls for help twice from California, but he sent me the part number so I could locate the correct cable for my 75 TV. If you want excellent customer service that follows you everywhere, you want to go here. Thank you Chris! You go above and beyond.

We had a very good experience at the Big Screen Store. Chris was very helpful in helping us choose the furnishings we needed for our new theatre room. It looks terrific and we are enjoying it very much!

Fantastic experience! Jason was friendly and knowledgeable. Very quickly showed us what we were looking for and got a delivery date that worked out fantastically for our move.

I stopped in the store and Alan was very helpful with every question I had. I left the store and communicated via email with him for some more questions and placed an order Friday evening at 6pm. The buying process was simple (also cheaper than anywhere else) and the TV was delivered Saturday at 9am, way faster than any box store. The delivery guys were very professional, verified the TV worked, put it back in the box and were gone within 20 minutes.I highly recommend The Big Screen Store to anyone looking for a new TV!

Fast, fair prices for quality products. Easy to get the help and advice we needed. Delivery and installation was prompt.

Would definitely buy from this store again. Allen was so helpful in helping me set up out tv over the phone.

I have been going to the Westminster location for the big screen store for about 2 years now. Chris and Alan have helped me the times I have visited the establishment. I have never felt more welcomed, more appreciated and more valued as a customer in a very long time. The Big Screen Store as a whole, and these two professional gentlemen specifically, know customer service, and I will be with them for the foreseeable future. Kind, caring and good at their jobs. They both remember me by my face and by my name, this is extremely important to me. I have purchased two great big screen televisions, and I just had a fantastic recliner delivered to my residence. I take customer service seriously, and so do these gentlemen. The chair was delivered when scheduled, by two experienced professional technicians, on the day I was told. If you want great service, great value and a positive customer/salesmen experience, please do yourself a favor and see my friends at the Westminster store. You will truly thank me later. I appreciate you Chris and Alan, I will see you soon for my next chair and or television.

Let me just start by saying it was an absolute joy working with Chris.For several minutes answering all questions I had and guiding me in the right direction to purchase my new TV and sound bar.Not only was i 100% satisfied with my choice of a new Samsung TV andsound bar.But I was also impressed with how responsive he was When calling With other questions. Me and my wife were very pleased with our choice of a top of the line product at the best possible price guaranteed. Chose my products and received both next day.I couldnt recommend this store more to anyone who is looking to boost their home entertainment needs.

Knowledgeable friendly staff with great products! Very competitive prices to match any competition but with next day delivery! The service is top notch. I needed to reschedule delivery and include pick up of my current big screen tube tv and they were very flexible. I would definitely make another purchase with them and refer friends and family.

Chris helped me pick out a perfect sofa in store: when it didnt fit the staircase, Alan helped me swap it for the second best option, no problem. Not pushy at all and just wanted to deliver the info. Great experience and service—will definitely go back for TVs.

Good people at the Westminster store. Solid, knowledgeable, quality honest salesmen. These guys are everything other salesmen are not. I have 100% confidence in their honesty and are dedicated to customer service. Their ethics are second to none and if you do end up having an issue, they will fix it as it should be instead of trying to wear the customer down until they give up, like unfortunately, we as customers have come to expect from most service and retail locations. If these people sell it, I would buy from them instead of anywhere else. Electronics, furniture, mattresses, etc. Chris and Allen are simply put... exceptional.

I wouldnt buy from anyone else. The Staff actually KNOWS what theyre doing. And MOST IMPORTANTLY their post sale support is stellar.

Chris at the Westminster store is excellent at making the experience great. Compared to the other big box stores he is such a pleasure to deal with. We are working with him to renovate our existing theater room and he has been a huge help in this process. We have purchase AVR, TV and sound bar so far. We plan on using him for all our viewing needs in future too.

Chris was super helpful, knowledgeable and honest. I will be making all of my future elections purchases at this westminster location.

Jason is very good at his knowledge of TVs. All questions answered directly to our circumstances. Was not pushy or expected us to buy above our means. Very friendly. We would recommend Jason every day all day.Installers were very efficient and friendly also. Thank You

Chris Watkins was the most knowledgeable, patient, and easy to understand sales person that we have ever experienced. So helpful and easy to work with. Keep him at all costs!!!

Excellent response. Did everything online or over the phone. Very professional and courteous. On time delivery and installation. Great job by the team.

Jason was very patient with my many questions and had answers to all of them. He made it easy to make the right selection for my TV, installation and home setting. I am very happy with my TV and its picture, sound, etc. I recommend Jason for anyone needing information to make the right selection for their specific situation.

Moved to this area in the fall and needed 2 new TVs. Jason and his colleagues were the best! We had great service, excellent recommendations on the TVs and sound bars, and best of all - pricing that couldn’t be beat elsewhere. The installers were prompt, courteous, and fast. If I ever need another TV, I won’t shop anywhere else.

I had a great experience from the salesman Ed at the Fredericksburg location to the installers Romeo and Terrell. They were kind, courteous, polite and professional. They came in and got to work! They were done in no time!!. I’m very pleased!

Bought a new flat screen for the living room with a sound bar. Price was good, installers did a fantastic job. We are now enjoying the bigger picture as well as the bigger sound!

I called TBSS to purchase a new TV because Best Buy cancelled my order abruptly with no explanation. I called and spoke to Alan who was very helpful from the start and had excellent knowledge of everything I asked. Not only does this company have great prices but offers great warranty and can deliver very quickly. I am looking forward to my installation next week!

My experience with all the folks at the Big Screen store was outstanding from start to finish. Chris was the first to reply to me once I emailed a few questions. His historical knowledge within the company helped me because I had purchased a TV and cabinet from them 17 years ago so he was familiar with my setup and what would work for the new TV. Alan helped close the deal once i visited the store. The delivery, and removal of the giant 65 inch full tube tv went smoothly.Big shout out to Romeo and his son who installed the TV precisely in the exact spot that was needed between the existing cabinet and above the new table. He was even able to have the bracket reach out 28 inches to match flush with the cabinet.

Ordered my TV late in the day but got an e-mail asking if I wanted it delivered the next day. Arrived right in the middle of the promised time window. They were in and out of the house in less than 10 minutes.

Easy sale, low pressure, fast delivery, quality product. Would recommend

I did everything online and through phone calls and am very pleased with The Big Screen Store as far as my selection

Total experience was super. Alan was great doing the purchase and the installer was was outstanding and very professional. Great experience and would gladly recommend you to anyone.Thanks

Excellent service. The manager was informative, helpful, and not pushy.

I needed a new TV console. I contacted the Big Screen Store via live chat on their web page before heading to the store in Westminster, Maryland. After chatting with Chris I decided to head to the store. Chris met me as soon as I got there and showed me what they had, then left me to look around. No pushy sales pitches. He gave me time to look around and then answered my questions. He was more like a friend helping a friend, not someone trying to make a sale. I found a great looking TV console. Chris processed the paperwork, and I was out the door in record time. If you are looking for anything that has to do with entertainment in your home, a TV, TV console, recliners (they have real nice ones), the Big Screen Store is the place to go. And if you happen to go to the store in Westminster, Maryland, ask for Chris. He is very knowledgeable, professional, and friendly.

Great service and fair prices. Alan is very helpful and knowledgeable. They are our go-to team for new tvs and associated items.

My experience was just fine.

When it came time to buy another tv for the house we went back to Chris at the big screen store in Westminster. From the sale to the install it was an absolutely awesome experience,.My wife and I wouldn’t think of going anywhere else!Galen and Cindy Roop

3rd TV we have bought from this location. Great place!

Chris is very knowledgeable and helpful. We purchased over the phone due to Covid and it he returned calls quickly and followed up to make sure everything went smoothly. It was our 4th purchase with Chris. Great service!

Great service and product was delivered promptly.

Really great experience from beginning to end. Chris was knowledgeable, friendly, and easy to work with (even when I had to reschedule) and the movers were very professional nice guys. They hauled away my old TV, too. Great management & I feel like they care about customers. I love my TV and if I ever have problems with it, Im very confident in this store!

Great price, great service, they price matched Best Buy! Sales staff extremely knowledgeable.

The patience and customer service. Everything was amazing

#1 service, #1 delivery and great salesperson no questions asked. Prices are very good and warranty double then other stores.TV was properly tested before delivery guys left.Thank you

I bought an 82 from the Big Screen Store in Westminster. I worked with Jason whom Ive worked with before on a previous purchase. He is very knowledgeable and the whole process was very smooth. I would highly recommend this store and nothing beats the quality of a Samsung TV.

From the purchase to the install these guys are the best. Thanks Chris!

We are first time customers to The Big Screen Store. They have great prices and quality products!! Chris at the Westminster, MD, store was wonderful!! He helped us figure out which TV and recliners worked for our needs and was very patient with all of our questions and concerns. It can be stressful figuring out which electronics and configurations are the best for the area where they will go--Chris was great guiding us through the different options and helped to make it an easier process. The service team who delivered our items were also fantastic. They were quick, efficient, and considerate with our home when moving the items in and setting them up and were also great about showing us how to operate things. The install team for the electronics did an outstanding job and were also patient with our questions regarding the various equipment and remotes. While we were at Westminster, there were customers from the Eastern Shore shopping because Chris was highly recommended to them by prior customers. We were shocked that they will deliver and set up to the Eastern Shore for a reasonable fee!! Overall, our experience with The Big Screen Store has been positive. We highly recommend them to anyone looking for a big TV, seating, or even mattresses!!

Very happy with my purchase! Jason was very knowledgeable! Great price and TV was delivered/inspected within few days! Definitely coming back!

Completely amazing store, Chris has been nothing but a gem. They even help me through problems years after a purchase.

Great knowledge about their products and how all this technology works. Did not try to oversell or up sell me. Delivered and set-up system on time and as expected. Overall, they were great to work with and made buying my first major television purchase easy.

No pressure sales. Asked a lot of questions and were given valuable information. So impressed with the Westminster store and our sales person we ended up buying 2 TVs and 2 Stands. Delivery and set up were exceptional. Gentlemen delivering and setting up were polite, careful, and knew exactly what they were doing. Absolutely GREAT experience.

The salesman I worked with was Alan Hinkle, He was great to work with - knowledgeable and professional. He helped me select a TV suitable for my room size and budget. This is my second purchase from the Big Screen Store. I will definitely go back for future purchases.

Excellent & highly skilled staff who are professional and customer first!

Great products, great service!

This is the second or third purchase I have made over the past 8 years at the Big Screen Store in Westminster. Generally, I do my research to get an idea of whats new and what I think I want. Being an informed customer saves time and makes the best decision more obvious. I walk in the door and ask for Chris. He is now the store manager. Chris is great at explaining the technology in terms that are understandable. He is excellent at selling enhancements to your purchase and demonstrates in store just what he is talking about. I bought the sound bar this time because everyone knows you sacrifice audio in exchange for brilliant visuals on the flat screens. Ive called Chris to rearrange delivery and for some advice on the purchase of a smaller screen TV for a bedroom. I needed the TV right away as we were 2 hours away from an install. Even though I wouldnt be purchasing the smaller TV from the Big Screen Store Chris still took time to look up the model # and answer a few questions. As the manager, Chris sets the standard and leads the team by example. If you are a serious, informed consumer who appreciates visual excellence, a seamless transaction and great customer service, do yourself a favor and visit this store.

I would definitely recommend your business to anyone seeking a TV. Alan was very knowledgeable, informative and patient as well as friendly. He walked me through everything and I have every confidence that I would receive help if issues arise. The delivery team, Duane and Maurice were very nice, patient when questions were asked and very tidy, no mess to clean up. Everything went great and I am enjoying my new TV. Thank you Big Screen Store.

Alan was great. Ive been a Best Buy customer for years and this place really impressed me. Alan took the time (90 minutes) to answer all of my questions. There was absolutely no pressure to buy. The TV was delivered the next day as promised. Great experience with the Big Screen Store.

The Big Screen store in Westminster has outstanding customer service!Alan has assisted us with several purchases, one very recently, and he is awesome!We looked in other stores, but the Big Screen Store’s prices and selection couldn’t be beat.We couldn’t believe how fast our custom-made furniture was ready for delivery!The manager, Chris, is also always available, if needed.We will be back again when we need a new TV or another comfortable place to sit!

Great experience at the Westminster Big Screen store. Chris is extremely knowledgeable and made our purchase easy and stress free. No high pressure sales tactics just common sense assistance. Highly recommend this store for your next purchase.

My husband and I had a great experience at the Westminster store. Alan gave us excellent information in helping us choose our TV without pressuring us into an unwanted purchase. When we left, I said Im so happy we went there! It also seems that their customer service is excellent as well. I would recommend Alan and Chris to.. well, everyone!

Highly recommend visiting the Big Screen Store, after hours of research and stopping by a few places hands down Big Screen had the best prices and best knowledge of a television to suit my needs. Considering in my opinion the TV is the most used appliance in any household why not by a great quality TV at a great price. Next day delivery, and extended warranties at a fraction of price of competitors its a no brainier. Thanks again for the amazing experience.

Did not make a purchase however Alan did a great job providing information and insight into things I should be looking for when purchasing a TV. Will be going back to actually make a purchase soon.Update:Did go back and purchase. Easy experience, TV came the next day like they said it would!

Ten years ago I bought a 57 Mitsubishi rear projection TV from the Big Screen Store and it served me very well. It was time to modernize so I went right back to The Big Screen Store. I had the good fortune to work with Chris Watkins. I had no idea how little I knew about televisions. Chris was extremely knowledgeable, courteous and professional. I placed my order around 5:00 Friday afternoon and the TV was delivered 11:00 am Saturday morning by three very efficient polite delivery guys. My two experiences with the Big Screen Store have been exceptional.

Very knowledgeable staff both before the purchase as well as afterwards. Happy with my new 65 TV.

Chris at The Big Screen Store in Westminster is excellent. He is extraordinarily versed in all details of their TVs and takes a no pressure approach to sales. He was very patient with the many questions I asked and was genuinely seeking to help me find the best TV for my situation. All of my future AV purchases will be made at this store.- Scott from Westminster, MD

I went to the big screen store in Westminster kind of knowing what I wanted . Chris the salesman really helped me fine tune my purchase and I couldnt have set up the system without his knowledge. Going to be a custom wall mount and it should be great. Chris knows all of the possible combinations that suit not only the viewing and sound experience but he works to bring everything to a reasonable price with . I recommend you see him for your next large screen purchase.

Extremely knowledgeable and helpful. Worked with me to decide the best set-up for my home. Very patient ... not pushy at all!

Got an 82 Samsung TV here. Was a lot cheaper than Amazon and the other stores. Salesman knew what he was talking about. Delivery was quick and professional. Guy set everything up, and took away all the trash.

Had a great experience with Chris Watkins at The Big Screen Store! He was very helpful and knowledgeable about the products without any pressure to buy. Would highly recommend the store and Chris to our family and friends. Our new TV will be delivered tomorrow.

The Big Screen Store had the quality and style TV hutch we wanted. Alan Hinkle, sales person, expedited delivery to the TBSS and had it immediately delivered to our home. Delivery personnel were competent, obliging and politic. Alan worked hard to get us the hutch as quickly as possible and provided constant feedback to us on his progress in doing so.. He is an outstanding representative for TBSS and should be complemented and rewarded for same.

My family and I moved from Columbia to Westminster this week. New house means new TV! I looked at online reviews for TV stores and the Big Screen Store had the highest marks. Chris was our salesperson, and owner/operator of the store. He was very polite and knowledgable. He demonstrated several TVs and sound systems for us and helped us make informed decisions that were right for our needs and budget.I highly recommend Chris and The Big Screen Store for your television needs.

Chris and Alan provided great service, no pressure sales! Very knowledgeable, and able to explain the newest technology and what we could expect in easy to understand language. Myself, computer savvy, was first overwhelmed with the many options in buying a new TV, Chris and Alan made the decisions easier by simple explanations.Both very willing to talk us through set up over the phone and ensure we were taking advantage of our equipments features.This Big Screen Store is very fortunate to have these two on their staff!

Do your self a favor when looking to purchase your next TV. Deal with the Pros at the Big Screen Store (Westminster). From selection to installation they are just simply the best.

This was my first time visiting a big screen store. Chris was very friendly, knowledgeable and courteous. He made the experience enjoyable and assisted me in making a purchase that Im very happy about. Without hesitation I would recommend him and the store to friends. I too will likely be a repeat customer.

Chris did an excellent job helping me and my girlfriend decide on a TV. Hes not pushy and is excellent with product presentation. We ended up adding the Bose and its amazing. See Chris if youre considering a new television!

Chris is an outstanding salesperson and is extremely knowledgeable on the products that he sells. Took the time to explain differences in all televisions which was extremely helpful. We recommend him and the store to whomever ask where we purchased the tv.

Chris at TBSS was extremely helpful in deciding what TV to purchase. He is very knowledgeable of all the products in the store, did not push us towards higher priced TVs but instead let us make a very informed decision about our final choice. Not a pushy salesman at all!

Big Thank You to Chris at The Big Screen Store in Westminster! Talked to Chris last night & he walked me through some trouble shooting, finding an easy solution! He really knows his stuff! Saved us from trying to locate a tech ($) or buying another TV ($$).So very appreciative!Big Screen Store offers lifetime tech support, who knew 😊

I returned to The Big Screen store because of the great experience with Alan in purchasing our TV 14 yrs.ago.So was delighted to find Alan again at Big Screen when our TV needed to be replaced. His knowledge and patience in explaining the advances made in this high tech world to us low tech older folks cannot be surpassed.Not only that but price and service cannot be beat.Only place I will go for TV and plan to go back to Alan for selection of chair and/or sofa for comfort TV watching. Thanks again to Alan and The Big Screen Store for outstanding service.

Have purchased a number of TVs from the BSS always working with store manager Chris. He is very knowledgeable about the entire inventory as well as a variety of tech. Great to be on a first name basis with him. I would like to personally thank Alan for going beyond service by securing original packaging for my 65 curved TV that I needed for an upcoming move. Great customer service!!

Alan was very helpful and knowledgeable. He spent a lot of time with me helping me make the right decision for ME! Customer service that can not be equaled by big box store but the price was better than big box!

We had a great experience!! Chris listened to our needs and recomended several options without being pushy. We will be back again for any future needs.

Great service

Very knowledgable. Great customer service! Chris was exceptional in helping us replace an older tv and was intent on our satisfaction both before and after delivery. Delivery and set-up were great. This store is definitely a 5-star business.

Let me say first that I am not a fan of buying big ticket items, especially ones I am not educated on so I took my son and he and Chris hit it off both tech geeks. Chris was very helpful, very knowledgeable, friendly and honest. cant ask for much better service. He even took several phone calls after delivery. I highly recommend him for a good experience.

Awesome quality and service. Thank you!

Been here before - back again for great deals. Consistently professional sales and service. Comfortable pace with help in understanding screen and sound technology. Would highly recommend The Big Screen Store to a friend. My trusted source for big screen technology.

Chris was awesome to work with in the purchase of our new tv. He made us feel like he had no other customers and nothing more pressing than dealing with us. His knowledge of the products and process of mounting and wiring our new 82 big screen tv was invaluable to us in making decisions for our home renovation. He was great!

Great experience yesterday and today working with Chris Watkins of the Big Screen Store. We have purchased our tv from this store and now purchased a new sectional couch for our living room. Chris was extremely helpful with answering our questions and very knowledgeable regarding the products and services we were interested in purchasing. At no time did we feel pressured to make a purchase. Chris wanted us to take our time to make sure what we were interested in would work. Big thank you to Chris for working with us!

I had done my homework before going to the Big Screen Store in Westminster to buy our second TV from them. Even so, Chris was very knowledgeable about the big-screen TV options, as well as about the more technical aspects, such as compatibility with peripheral equipment. Although we ended up buying a bigger and better TV than we originally had in mind, Chris was not high pressure at all. He listened to what we were saying, rather than pushing the TV he had in mind. That, plus his knowledge of his merchandise, made the buying experience easy and enjoyable. As far as Im concerned, the Big Screen Store is in a league of its own.

Chris and Alan made my purchase a very enjoyable experience. When you are spending a significant amount of money, you need to be sure that you are making the riight decision, so I was sure to ask many questions to satisfy due diligence. Chris and Alan handled my questions with patience and precision, so when it came time to complete the purchase the actual transaction became a foregone conclusion.

I would recommend to anyone looking for a new TV/sound system to stop by the big screen store and get a quick education From one of there highly qualified knowledgeable sales men before you make any purchase from anyone where else. There prices are lower than the big box stores and just the education alone is well worth your time and money. I shopped around before I made my purchase and they were a couple hundred bucks lower then all the other competitors. They are very friendly, helpful and give top notch services before, during and after your purchase. This is actually my third purchase and everyone was a pleasant experience.ThanksKenny

Our Salesman was Alan Hinkle, outstanding. Answered all our questions, helped us in choosing exactly what we needed in a new 65 Samsung TV. Can not recommend him high enough. Thank you for your time and expertise.

With all of the technical variables contained in buying a new TV, Chris Watkins took what could have been an overwhelming event and made it easy. He had a thorough knowledge of every product and answered all of our questions. It could not have been easier doing business with The Big Screen Store. Thanks so much!

Walked into the big screen store on route 140 and Westminster and talk to Allen fantastic sales man no pressure easy-going talked about what would be best for the situation and actually recommended a lower-priced TV that would fit better for what I’m looking for I appreciate the time spent in the explanation of everything will definitely go back and buy more items from there next time we need it

Staff was friendly and knowledgeable about the products in the store to help you make and educated decision. Big plus for me was they did not pressure me to purchase anything that day. Alan was who i worked with but the other staff were just as helpful.

Great company and great customer service. Very easy to work with. I highly recommend them!

I ordered new theatre room furniture in hopes of receiving it before the Super Bowl. I was up against the clock. I was given normal lead time from Chris my sales rep at the time the order was placed because he didnt want to commit to a shorter than normal lead time. However, he did tell me he would see what he could do to get it here in time for the game. Guess what? I received my items delivered in my home today with a week to go. Chris pulled through for us and went above and beyond! Thanks!!! I will keep coming back to The Big Screen Store because they are always professional, knowledgeable and easy to deal with. No nonsense. Thanks again Chris!