Sad to see the chain folding. Always had a great selection of toys of all ages and varieties, but prices never really compared to online shopping. Had a great time here, got some deals at the closeout, but good night Jeffrey... Good night. :(

DO NOT BRING YOUR BIKE HERE! I bought a bike online from Toys R Us for Christmas. When my husband brought it in to get assembled for $10 the lady he spoke with reluctantly rang up the assembly order after trying to say they didnt offer this service. My husband offered to bring the bike (still in its box) to the assembly section and the woman said it was fine where it was at the counter. Thank God my husband kept the receipt and the ticket voucher. When I called to see if it was ready since we never got the pick up call they gave me the run around. Theresa got mad at me when she couldnt find me by name (which she asked for) and when I offered the voucher # she sighed as if I just asked her to price check every toy in the store. She comes back saying there is no such bike and transfers me. The assembly guy double checks, they lost my bike. They try saying I went to another store, that I never purchased from them, that I never turned it in despite having evidence. Finally I go in and the manager offers the model bike which is scrapped and the pouch had black skid marks on it. He says he will give it to me for free for the hassle and makes jabs at me that Im practically stealing it despite the fact that I paid for a brand new bike that they lost and are giving me the used one. Made me feel like a criminal. They refund me the $10 assembly fee, make me feel like a thief, and send me on my way. My other option was to wait another week to have them get a new bike assembled since the first one went so well. Only get 2 stars because of the sales online.

Whew, this place is a little chaotic at Christmas as you can imagine. Not just the crush of people in the store, but it gets pretty messy. Having extended hours around the holidays was great, and their staff was very helpful. The only thing I took a star off for is that their movies can be priced inconsistently... I found a Lego Movie DVD set for $7.99, but all of the others just like it were labeled $12.99, and mine rang up at the higher price. This wasnt the first movie I saw with inconsistent labeling, so be careful.

I dealt with a male general manager, forget his name, but I had a fantastic experience here! He was very courteous and knowledgeable of the store, helped me with all of my questions! He was so nice and patient the whole time. I will be coming back, and recommend to all!! ;)

This store had a huge variety. The gentleman that helped me had great suggestions for the birthday gift I was buying. The downside of the store was the pricing did not align with the items above the price tag on the shelf. Alot of people were using the scanner to find out pricing and I asked for help. The woman at check out was nice too.

Large selection and reasonable prices. Staff is friendly and helpful but sparse. The place could use a good scrubbing.

Sad that this icon is closing! They carried just the right blend of big and little kid stuff and big and smaller manufacturers. Being able to see and touch what you buy is losing out to Internet sales, where questionable reviews rule over common sense.

Great store. Organized, really really friendly staff. Awesome selection. We are definitely driving the extra distance to go to this particular store from now on.

I had to track down an employee to help me find item for a birthday present. Employees are scarce. Not the first time this has happened. He was helpful when I found him.

This is a store that puts the customer LAST! NEVER SHOP HERE!! The staff is very unknowledgeable from product location, availability, and function to basic store policies. I asked several people questions,with no answers. I appreciate they company giving opportunity to these grade school dropouts, managed by high school dropouts, however as a paying customers they are inconvenient waste of time. On top of that some hit my car in the parking lot, went in to give the store their information. When I noticed the damage (1 hour later) I called this store. Again, no one knew where the information was put. To find out the next day, they handed her a piece of paper to leave on my car. Of course nothing was there. The dumbest group of people. Now theyve cost me repairs to my vehicle, along with disappointments with 2 of my purchases of over $100 each.

Great store. Were going to miss it. Everyone who worked here was always so friendly.

Friendly staff, a clean mens room with changing table, and a HUGE Lego department make this Toys R Us a fun one to visit. The aisles are wide enough for wild toddlers to run without disrupting too many people. Shelves look neat and tidy with very few items out of place.

I generally shop here, so much better than walmart! I had to return an item that was damaged and I did not notice when I purchased it. The return process was smooth! They were obviously short staffed, but every employee I encountered was pleasant and helpful! But one employee stood out above and beyond! Elli! That poor woman was taking care of a register with a full line and customer service, but yet keeping her cool and acknowledging every customer and every child! Most impressive act of an employee I have ever seen in a retail setting. She had called for backup and a nice young lady Magaly came up and finished our return so we could head out. I will continue to shop here because of the customer service!

So they advertised that everything is 40 percent off because the store is closing, but if you go to the store the only thing that is at 40 percent off are the birthday cards and wrapping paper. Dont waste your time on going to the store.

Friendly staff, good selection, good return policy. I appreciate they let your kids play a bit.

Good alternative to the same ole stuff at Walmart or Target.I usually have to find a scanner in order to find out the price of many items that are not marked. Thats my only real complaint.

They have lots if items in stock. Even some older items. Rest in peace

I love going here. Always have something Im looking for the staff is friendly and well informed on there products

The problem with this store is that they are so disorganized. Its as though theyre more concerned with filling the shelves than having the prices accurate, then when you go up thinking youre paying $10 for an item you find that its $25 and then theyll argue with you about where you got it. Then if the product isnt in the wrong place then its out of stock. Other Toys R Us are much nicer.

We are really saddened by the closing of Toys R Us. As of 6-14-2018, this location will only be in business for 14 more days. The store is liquidating, and still has a lot of good toys on clearance. No more Legos though!

They partnered with make-a-wish too give us and our daughter, whod had cancer, a shopping spree. We met geoffry the giraffe. Our daughter fell in love with him. Thanks so much.

Store manager Desiree is the rudest person in sales Ive ever dealt with. After Christmas I was asking about the price match policy over the telephone, the original sales person I spoke with stated she didnt know much about this policy. I asked to speak with the store manager, when Desiree spoke on the phone she instantly had an attitude. She said since I didnt believe her sales person she guessed I had to hear it from the horse’s mouth and then proceeded to be rude the entire conversation. I understand that this time of year is busy in retail and that the customer is not always right, however the customer always deserves respect and I did not feel that I received that from this manager. I shop at Toys R Us quite a bit but I will go to the store in Aurora or Centennial before I return to this store as long as Desiree is a manager.

Staff was very persistent and helped find a skylanders that was in stock but not on the floor, as the system suggested. He left as one very happy boy. Thanks for not giving up so quickly.

If you just cant wait the 2 days for Amazon to ship you a new red kickball* then this is your place.* They have more than kickballs.

I like that no one really shops here so they usually have what I need but the male manager thats currently there is cocky and rude. Dont appreciate his attitude much. He was mad that we purchased a heavy item and he couldnt just put it in the back of my truck. Instead... He had a small girl that was working and my husband do all the lifting and told them what to do when he didnt even know.

This toysR us is good I go there every week because daughters like the place

Were barely into shutdown mode with TRU and BRU yet this place is madness already! Thought I could pop in for a quick gift. Sales are only at 10%off right now, not phenomenal savings and yet it was BUSY! I couldnt find anything. Shelves seem to be random dumped out toys. No corresponding prices AND all the price check scanners are gone! As I stood in a black-friday line to check out I played Price Is Right to guess what my total would be. No returns at this point ... for obvious reasons. But no bags either. I carried my purchases out the same way I held them in line. 40% off or more I would understand but some of the same items that are 10% off today were 15% off 2 weeks ago and the joint was empty. Be ready for chaos if youre going to venture in to the closing sales.

Im puzzled by the use of clear shopping bags at a toy store at Christmas. When I asked the cashier for something different to cover my gifts, she just shrugged her shoulders. I would exect that from a teenage employee, but this was a 40+ year old employee who had already demonstrated less than desirable customer service skills. Totally disappointing experience.

The staff here are untrusting and followed me around like I was stealing because I had a back pack. I was gonna spend a good amount of money, but I left due to the obvious profiling. Toys r us is predjudice and should be shut down! I will never return

Luv this store! They go out of their way to make sure to get you what you want n they have layaway! 😎🤘

Loves this store so sorry to see the death closed

Will miss you toys r us. Great place to grow up in

The staff was super friendly and helpful, even during the Black Friday chaos!

The store is fine, employees are nice, but the prices are higher then everywhere else and the asthetic of the store is not pleasing.

This place is awesome! You need it they got it or will have it sent to your house! Great staff!

Its a busy place. Very cute and also has the most popular current toys.

No staff support, elevated pricing beyond reasonable and layout odd.

Patty S. Was very kind and helpful during todays Lego event! My daughter and I appreciate your help!

By far the worst shopping experience ever. Brandon was rude and has no customer service experience what so ever. Since this store is fairly close to my house it was my go to toy store but not no more. I dont care if i have to travel more but i will not deal with rude employees.

Great customer service very polite however the check out was a mess very slow come here every year for Christmas present five stars of I didnt have to wait 15 in line with 2 people thanks

Has all of the toys a kid could want best kids store around

Great customer service kind of hard to navigate age and type of toys

Theyre going out of business sale is pretty much a joke. A lot of products are 10% off. After the 50 ish % mark up, you can still go up the street to Walmart and get for cheaper at full price store was still super stocked up. I did find a couple of cute things to buy, went to check out and there are easily 40 plus people at the 1 check out station. I put the stuff back and left. Its a huge joke. Dont bother wasting time until they are actually going out of business and will to cut the prices more than 10% off. That is not the going out of business sale I expected.

Management was professional & experienced. My problem was solved quickly! Merry Christmas!

I was in this store to purchase a coveted Hatchimal during the madness of the holiday season. The store manager did a really geat job keeping peace while also helping everyone achieve their Christmas goals.

Sad they are going out of business. I can understand why their goob is a huge mess.

Great deals right now, product is moving fast. Two weeks left of Toys R Us, the largest toy empire has fallen, sad day for sure.

Too many toys but no hacky sack balls.

Pricey but greatest selection of toys kids actually want.

Great selection of toys for all ages, a trip sure to to make the kids happy.

Got great deals here and my exchange went quite smoothly!!

I received excellent service at this Toys R Us. Was greeted quickly by a manager who led me to exactly the toy I was looking for.

Had Hatchimal. Me Great very helpful clerks . Glad I stopped in to show. ToysRUs rocks!

I love the atmosphere.makes me feel like a kid again.

I love Toys R Us great staff. Geoffrey Birthday Club is great kiddos love it.

I finally did it I bought the Barbie dream house at the ripe age of 45

Considering that they are going out of business it wasnt to bad. They have almost everything marked 10% to 30% off. Expect Legos they are only 5% off.

Oh man, such an amazing place. Hope it sticks around forever!!

Always so much fun to see all those toys.

Can usually find what youre looking for. Well stocked!

Usually have a good selection but its not always easy to find help

Everything its on sale I recommend it to take your kids

Dont shop here often but every time I come (once or twice a year) we always get amazing customer service and great deals!

Great store however the customer service was not very good.

Im still able to shop here and get great deals with price matching!

Best toy selection anywhere, a wide variety of toys, I can find almost anything here, they may be a bit more expensive than Walmart but definitely worth it walmart has a crappy selection very unorganized. Very organized, nice people, I hope Toys R US stays in business for a really long time brings back great childhood memories!

They have a great selection of toys you are looking for and ones you werent.

Claw machine lies and cheatstoy stores fine claw maching is theif

Great place for gamer loot and they price match amazon

Truly a horrible retail experience. Disorganized, messy, poorly lit. nothing is labeled. Waited in line to pay for 20 minutes, was shuffled to three different cash registers, and finally gave up.

Toys R Us takes me back to when I was a kid. This place had all of the coolest toys for all ages, boys, and girls.

Very nice staff...not the cleanest store, but I belive they are moving things around...also does not have the largest selection of Thomas train toys, but it is decent ....

This is the best place ever! They have octonaught toys!

I was exchanging something at westminster store and the male cashier#2126870 was so rude, unprofessional, not helpful and angry to do an exchange.He commented we never had this problem, and you think you can have both items back. Spend money somewhere else!!!!!

A bit old, a bit worn, but considering that, its well kept.

---!!PLEASE CLICK THUMBS UP!!---Amazing staff fast friendly service

Love shopping here. So many toys to look at.

Poor Toys R Us.... sad to see you go, good memories in this place

“Thank you for the good memories.” - former Toys r Us kid.

Always incredible has everything you could possibly need for kids and toys

Going out of business didnt offer much in the way of deals. It was a good run toys r us.

Very poor service the workers dont know what they are doing

Better selection then most toys r us stores

We went to see if things are on sale since they are going out of business.

Good store alot of toys butt people that work there act like dont they even want to engage in customer service sad

Not bad prices bad customer service...

Only place that has the items I was looking for. Dont get why they are going out of business this is the only place that you can get some things.

Awesome staff great place to be at to be a kid

Super friendly staff, kids love somehow shopping!

Surprisingly clean, vs other toys r us. associates were helpful.

Unorganized and trip and fall Hazzard ladders in aisles. Other than that staff was polite

Friendly people, employees seem to love their jobs.

Huge selection of toys for all ages. Video games & movies also sold here. Huge special displays & exclusive toys for collectors.

Kids love itEdit Kids loved itClosed indefinitely RIP

Called first to see if the had a desk they said after looking they are out of stock but the computer said they did so I took the gamble and drove out. They had two sitting in the middle of the floor along with about a hundred other boxes. I literally could not get down several isles. Huge fire hazard!! They were the only place that had it or I wouldnt have have when bought it.

Very little help. Employees act as if they are really busy, doing busy work. When actually asked for a product, employee walked over to display I was at, and said, nope we dont have it walked away. No additional effort.

Go to place for gifts some things aliitte pricey but they have a great selection

Very organized store with well trained staff.

Ellie has incredible customer service skills!

The only thing I can say is please don’t go. My childhood is dying out with you guys.