Really awesome staff, selection and prices (esp during sales and with JCP card). Bought everything from bed to shutters to plates. Everything was really good quality and we can tell its gonna last for a long time.

Excellent customer service. If you need help with anything, Lee is your guy. He was absolutely fantastic to work with! Thank you, Lee for your stellar service!

Plenty of sofa selections. Not too many dining sets. Good markdowns.

Bought curtains online, and had it have it shipped to the store. Took about a week, and got an automated phone call saying it was available to come pick up. Came and the guy took about 20 minutes to go inside to try to find it. When he came out, he said it hasnt arrived yet, the phone call was a mistake and itll come in a couple of days. So a few days later I got the same phone call and I came to pick it up again, and it was ANOTHER mistake. I was furious and he said there was nothing he could do. I got another automated phone call recently and I called the guy and he just told me to ignore it. Again he said nothing he could do. Waste of time and gas going back and forth. Horrible experience.

I love this mall. Just dont like that the home store is across the parking lot.

My favorite clothing store. It has an awesome big and tall mens department.

JCPENNEY in Laguna Hills Mall, is my favorite STORE, to shop for Appliances, Hugo Heredia SUPERVISOR for Appliances Department, has GREAT APPLIANCE knowledge & GREAT in customer service..., and I also FIND Gloria Holden, courteous, friendly, Patient, & VERY Accomodating, & VERY much helpful WITH my Window Treatment orders .....

A long drive from South OC but the only JCP home store near us. Selection of product is good.

I love JC Penney, I always find what I am looking for.

Nice store with lots of home items, the 2nd floor feels alittle empty tho, still full of furniture

Wow! Just scored on a couple of Clarence items at the JC Penny home store. It is moving to the one in the mall

Lots of recliners but shipping is $75.00.

Worst customer service Ive ever had the sales people were in the back just chit-chat in the way well me and several other customers were roaming around the store looking for people to help as find the things we were looking for

Very kind.