I bought my original Jacuzzi spa over ten years ago from Spa Palace. They have continued to,provide excellent service and information. I am a Jacuzzi-For -Life customer. I just received my new spa and want to compliment Tabatha at the Westminster store. She was so helpful with information and answered all my questions about this spa. Even though we have the same model, it is easy to forget certain details and hints that help keep the spa in its best operating order. Tabatha is superb and I highly recommend her and her customer service. I have had good service from others at the Westminster store but I can not compliment Tabatha enough! This store is lucky to have her!

Spa palace has been great to work with. Fair prices, and great customer service. Im confident to recommend this company.

Great customer service always answers my questions when needed, great place to buy tubs!

Always have a great experience here tissa and tabetha are always helpful! Always help me with water testing and letting me know what I need for my spa chemical wise. Keep up the great work guys!

Fantastic, quick and informative setup, Darian and his team helped us out understanding the tub and how to properly care for and maintain it. Would reccomend.

Be wary of slimy salesmen looking to push sales. We went in to purchase chlorine tabs, and a float, yet the salesperson insisted there were no chlorine tabs, and handed us a $70 container of bromine concentrate, which happened to be directly below the chlorine tabs on the shelf. It was extremely unprofessional and a general bad visit.

Always has the parts I need has great service. Keep up the good work guys!

Spa Palace is great, I always get A++ with Tisa! She is very helpful with everything. She will go out of her way to take my bags out to my car.

Had the part I needed but they wanted $150 more than SpaDepot and refused to price match.

Joel is the most unprofessional customer service rep I have ever dealt with. My husband and I have been waiting for our hot tub since August. Its been 6 months now and every month weve had to call for an update on our hot tub. Every time theres no apology just excuses and promises to call with an update the following week with NO call or NO update.Joel is not only full of excuses and unprofessional..... He interrupts you every time youre trying to speak. They require a down payment, then they sit on your money for months. Their contract is a LIE because they say 12-18 weeks out now our tub is saying another month for shipment. HAHAHA! Worst company and worst customer service. COVID and the back up in all industries is NOT an excuse for a hot tub to be delayed a full year. It would be one thing if the tub had an actual ship date but just guesses from Joel.. Oh it should be next month. Well sorry but thats what you said two months ago.JOEL get a new job! Hopefully one that doesnt involve customer service!UPDATE: it’s now been 7 MONTHS and still no hot tub as they sit on our down payment. They said early April for our hot tub after waiting this long. Now we are over half way through April approaching MAY With NO updates from the store at all. I would not recommend this company. Waiting for over half a year for a tub is not worth the wait for any brand. Significantly disappointed with the service of this company! You need to make this right.

Spa palace is a great place to get quality spas and they always take good care of me I highly recommend them if you’re looking to buy a hot tub.

No better place to buy a quality tub always have great service when I’m there.

Your warranty means NOTHING. I bought a very expensive replacement hot tub cover in 2016 which failed 2 1/2 years later, under a 3 year warranty. It took about 6 MONTHS to finally receive a new cover which showed up about 8-9 months ago. It AGAIN FAILED, FILLING UP WITH SO MUCH WATER THAT YOU LITERALLY CANNOT LIFT IT OFF OF THE TUB. I just called Spa Palace and they told me that there is nothing they can do-they sold me junk to start with, took forever to replace it with junk and will do absolutely NOTHING about it.....I am so glad I dont run a business this way

Joey was really helpful and knows his stuff ! They sell Sundance Hot Tubs...which we have been so pleased with ...our last Sundance has served us for 22 years. Good product ! Spa Palace has been the ones to repair our old one...great company !

Great selection of the best brands! You can even go in a wet testing room and try one out with towels provided! Service has always been affordable and great. I go get my water tested for free all of the time and it prints out exactly what I need to add with chemicals! All of the staff is always smiling! Highly recommend!

Great service and they have an awesome showroom. I had a great experience dealing with this store on more then one occasion. They will go out of their way to provide great service. They even came out to my house to make sure the hot tub would fit in my back yard. Comes highly recommended!

Just horrible to try and work with. I will take my business elsewhere.

They carry pool cooler sand! That alone is enough for me to say Yay!But they are more than that: friendly, reasonably priced, and knowledgeable. Hard to go wrong here!

I always go to this location, they have everything I need.

I went in for some treatment chemicals, and had a bunch of questions about a hot tub that came with the house I purchased earlier this year. I got great help, great advice. Wasnt made to feel like a waste of time or incompetent at all, which I really appreciated. Thanks!

Great hot tub choices.

I really enjoyed shopping here. Would highly recommend

We have not purchased a spa at Spa Palace of Westminster, however, we had a TERRIBLE EXPERIENCE with their repair/service department. We had a four hour window of time confirmed, and they arrived at our house one hour prior to the start of our window--and no one was home at the time of thier arrival. By the time I arrived home, there was a note on our front door stating they had declined to service our spa due to the age of the unit. This is despite the fact that we had provided the age, make and model of the spa when we set up the service call. Because I had taken a half day off from work for this repair, and had no proof that they had even inspected the unit, I called to get further details. I was told by the service manager that he would look into the technicians notes for further details and call us back. Not surprisingly, we never received a return call. Since Sundance Spa replacement parts and accessories are proprietary, other spa repair companies decline to work on Sundance units. As a consumer, THINK TWICE before buying a Sundance Spa and certainly contact a different company if you are in need of repairs!!Follow up: We contacted a small, family-owned spa repair company in Parker. They fully repaired our spa and warrantied their work for a year for $110 (including trip charge, parts and labor). By contrast, the trip charge alone we were quoted by Spa Palace was $159.

We were wary of buying a hot tub, which would be for our family members newly diagnosed arthritis. Good hot tubs are not cheap, and we didnt know much about them. We chose Spa Palace Westminster because we liked Tisa, who took time to answer all of our questions and provide suggestions. That turned out to be wise, as the first tub we had delivered - a year-old tub, but new - had leaks. Tisa came to our house multiple times, including once on his day off, to determine what was wrong. Despite a valiant effort, and the replacement of the circ pump and both jet pumps as well as multiple leak repairs, in the end Tisa requested to Jacuzzi that the tub be replaced. Jacuzzi agreed (thank you, Jacuzzi) and a new tub was delivered. Tisa and Tabitha at Spa Palace Westminster have been awesome, helpful and understanding, and provided a level of service that has been outstanding. Thank you both, and thanks Spa Palace.

Tissa and Tabetha have provided excellent service - - - turning a repair into a positive experience. Thank you!

They never answer their phone.

Outstanding! Thank you so much

Nice people

I am happy I found a place that treats me well and is knowledgeable and willing to help. Tabitha is professional and polite, and knows more about hot tubs than I’ll ever know. I really like spa palace.