This was my first and last experience with Einstein Bagel Brothers, I ordered their bakers dozen box and 2 smears, on the app, since they dont accept coupons on the app I also ordered in store, a bagel sandwich.It was only 11:15 am, they dont close until 2pm, they didnt have the correct flavors of bagels advertised in the bakers dozen box, so I had to choose from the bagels that were left, they said their bakers was done baking bagels, so Im not getting to taste the cinnamon raisin, Asiago or the blueberry.The sandwich was the Texas brisket egg sandwich, they also didnt have the correct flavor bagel (jalapeño bacon gourmet bagel), I had to choose the garlic bagel, which isnt the same.I would think that a bagel place with 2 and 1/2 hours left until close would have enough flavors for everyone else.I complained to the manager to no avail. I felt like she didnt care, all she said was you need to get here earlier on Mondays.I told her that this was my first order and experience with any Einstein Bagel Brothers restaurant and she suggested that I go to Einstein on 120th and Sheridan, thats 20 minutes out of my way.They didnt offer anything to make my first impression better, not even a refund.Not impressed with Einstein Bagel Brothers on 92nd and Sheridan.Wont be back.I suggest to make enough of all flavors of bagels to have on hand for the customers that get off work later, its not like I was there 10 minutes before they closed.Very dissatisfied customer.

Was in this morning and had a nice conversation with the young lady I ordered with. She mentioned that they had all new staff this morning. For a team that is still learning they were doing wonderful. Yes, there was a wait time but that is to be expected. I appreciate you all for being here and working hard. Keep it up. Dont get discouraged.

Went and picked up some farmhouse sandwiches with a couple of twice baked cheesy browns, this is the cheesy browns…the employees pulled what was left over in the refrigerator and microwave the cheesy inside this container to serve and it’s not microwaveable product container, it’s only to serve food from. Not to lazy!! Seriously didn’t get any proper wrapping like they use to.

I consistently pick up Doordash orders here. I am always met with disrespect and general nasty behavior from a gentleman who works mornings. My presence is not welcome when he is on shift and I am treated like Im an inconvenience or a nuisance for being there. Ive gone to other locations and never one had a problem, on the contrary actually, service is typically very good in this company

Its a chain, but good quality. I like the calorie counts right next to menu items, helpful. Handling pandemic smartly with masked staff and still no indoor dining. Good on them.

Told the cashier it was my first time there. No response. Looked at me like I should know how to order. Then received my lunch. Definitely did not look like the picture. Not going back. Gotta love corporate America.

I am a fan of bagels and especially of halzenut coffee, I have more than 6 months making my orders through the app and as a reward they give me coffee for free, which I appreciate as a customer, until yesterday I went to the branch as always On the 92nd and Sheridan, when trying to place my order online, the app did not work, I tried several times without success, I went to the establishment and explained to the manager that the app did not work and I showed her the application, she answered me That the app was not controlled by her, I asked her for my 2 courtesy coffees that they offer online to which she refused, after a long time she agreed to give me only 1 free of charge because that was the policy of the company? I have a question, the 6 months Previous orders that I have made and they have given me 2 courtesy coffees, has it been a system error? or does the manager need more training? For now it is the last time that I buy something in that branch.

Food is fine, but they somehow mess up my order every time I go. I always have to walk back in and complain about something missing or having the wrong item. I rarely visit because of this.

I liked the food well enough, and the coffee was good and hot too. The only problem I really had was finding how to get into the lot! Inside it was your average Einsteins, albeit a little on the dirty side. Still, the service was nice and the bagels were fresh, so now that I know how to get inside it should be smooth sailing.

Stood in line as the only customer in the whole place for over 5 minutes without a single greeting. 5 people behind the counter making awkward eye contact and not one person actually helping me. What poor service. I wont be back to this location.

Convenient location, ample parking, well-organized and friendly, helpful staff!

Great service got there during morning rush but still good and the food was worth the wait.

This is my go to location . They have an awesome Friendly staff. They always accommodate my orders when I placed them through their mobile app. Bagels are always delicious so thank you .

Saw this rare oldie in the parking lot. Fairly quick service inside

Owner needs to get these employees trained on cleanliness and Gloves when touching food watched a line guy apologize to several customers about being out of what they ordered then touching everything with those nasty gloves on his way back to line only to grab some bagels out put them in toaster and WIPE HIS GLOVE ON HIS PANTS! also the employees should not give food out that came back, I watched a customer bring his order back cause it was wrong and the girl takes it to the line and the line guy says that hers another customer and they gave it out, OVERALL ATMOSPHERE WAS WELCOMING LOTS OF SEATING IN AND OUTSIDE bagels and pastries tasted great and Prices $$ Good I am willing to change review if these issues are corrected

That farmhouse add avocado and you have a whole new level of deliciousness!

Good bagels but $3.88 for a bagel with cream cheese isnt worth that few tag.

Good food. Still not allowing in searing due to covid. Its over already!

I really enjoy coming in here. The food is always outstanding and so is the customer service! I really like the caribou coffee they offer here its incredible, especially the hazelnut coffee roast!

Everyone is super nice but i swear to god they never make the right sandwich. the last 3 times i’ve gone they’ve given me the complete wrong thing

This is becoming my go-to breakfast spot real quick

HORRIBLE service!!!! Do not come here. They lost our simple order of 2 bagels with smear and very disorganized. Love the taste of Einstein Bagels but terrible service.

Its took me 12mn for one sandwich 🥪 :(

Super friendly people! I went in this morning to get my family some bagels, but I dont carry cash or cards with me as most places now accept contactless payments and Einstein is no different they just do it exclusively through their app, well I didnt have anyway to pay and the app takes a little while to make payment available so the manager, Renee (not me I promise) have me the bagels on her totally awesome, completely not expected, and graciously accepted, thanks Renee and Einstein bros you definitely have 1 new loyal customer

Always delicious, always great service.

We like this place for service and food quality. Always polite and fast service, always fresh bagels.

Great bagels, excellent service. Close to Starbucks.

Great bagels excellent coffee

The store has lots of regulars for a reason. Professional and always get my order right!

Called in an order for a bakers dozen. Got to the location and were informed that they did not have the bagels we called in and would not be baking anymore. Once calling and talking to a manager they offered to make them. Why were we not told that and offered when we called in the first time? I understand running out but you have to understand how to build to and keep pars. This location is constantly out of bagels after 11 am and never offer to make them until you yell at a manager. Clearly dont want the sales we will go elsewhere from now on.

Ordered ahead, waited patiently for my order to show up. Discovered after finally going to the counter that they were out of the things I ordered. Complete breakdown in communication.

Good, fast service, even in last 15 mins of the day.

Been to many Einstein’s but this one was by far the worst. Ordered two bacon egg and cheese sandwiches that looked and tasted like they had been sitting out all morning or reheated from yesterday. Yolk had green hue to it and cheese was gross.

Bagels were GREAT today!

Terrible service, nobody listens but they want you to tip them, haha

Great selection with great flavors! The food and coffee was wonderful.

I love this place, but I just came in for a pick up order and you have a light fixture that hangs very low (im only 57) and I slammed my head into it when I was in a hurry to get my order. Now my head is bleeding and the lady saw me hit my head and said be careful! I shouldve talked to a manager when I was there, but I was in a rush to get to a meeting. I hope someone sees this and does something cause my head is pounding and bleeding right now. Not happy.

This branch habitually lets the phone ring and doesn’t pick up...yet, if you choose curbside they ask you to wait in your car and call. After 10 min I walk inside and my food is sitting on a table. I’ve done this multiple times at this location.My question is why? Why have that exchange method if you never follow through? All other locations have it figured out and answer the phone, not this one for some reason.

On the weekends the eggs are really good. idk what y’all do to them but it’s only been on the weekends. every other time i go during the week day the eggs just arnt good. shout out to whoever makes the eggs on weekends props to them.

Constantly getting orders wrong. Today I ordered two hot mochas with whipped cream. I got one of what I ordered, and one lukewarm with no whip. I’m honestly a little scared it was somebody else’s drink entirely, but it’s too late to find out. At the very least, it was a wrong drink that had been sitting out for a while before they decided to give it to me. Also, last time we went in, my fiancée ordered a large coffee and was charged for it and got a medium. Honestly, I like to give places a chance, but I’ve been to this location enough to know it’s the worst Einstein’s I’ve been to.

We had the farmhouse bagel add it was very good. We had them with 2 eggs instead of 1. Well worth the price.

I went to my first location the other day and wanted it so bad I came here. Talk about disappointing I ordered a turkey sandwich which comes with an amazing sauce well I didn’t get any!!! The only reason I came was to have that sauce again!!! They also didn’t have a selection of bagels for lunch very disappointing! Hopefully the girls that work there will learn to be more cheerful

Absolutely :-) Excellent customer service today by both people working. Sandwich was made incredibly fast! With a really hot turkey! The last fight was absolutely delicious. High-quality Bacon! The blond girl working out front was exceptionally friendly and doing a great job cleaning the restaurant and taking care of The customers. Very impressed

Terrible and really terrible Coffee!!!

Great service! I got a dozen bagels and I didnt have to ask for them to slice them, they actually offered. I appreciate that! And for those loving pumpkin season they do have their pumpkin bagels out. Also this Einstein is in a great location! Very convenient and nice inside!

Went here with my daughter. Just average on cleanliness of store. A few customers had their orders incorrect and had to return them to be fixed. My daughter frequents this store and said that this is unusual for this location and perhaps the manager wasnt there at the time. Id try it again.

My favorite from my time in Denver. Always happy to see the familiar sign! And I always get some to go for my trip home. Please keep the HONEY BUTTER! Love your bagels and your friendly staff! Keep up the good work.

Best Bagels in town with a huge selection. Staff are really friendly also.

Im from South Florida where all the Einsteins suck. This location is right near my house (walking distance). Its great! The people are nice and friendly. Everything tastes great and fresh. Lovely! Just lovely!

It’s a yummy yummy bagel in my tummy!Try the deserts and notice where the line is supposed to be... then line up in between tables and people eating like everyone always does here. Seriously, put up a little rope guide for the line. But that’s the biggest complaint. Otherwise great. No drive though here.

Amazing good and coffee! Love the green chili bagel! Dont forget to grab some OJ on your way out.

Im from Illinois and we dont have very many Einstein Bagels there. Always love going, bagels are always good, and the coffee is decent.

Solid Einsteins. They almost always have the bagel choice I would like. It seems like this location goes a little light on the shmear, but other than that, Ive always received good service.

Yum! Youll love it here

AMAZING customer service!! I have been going to this location for years and today was the first time I had ever had an issue with an order. I ended up with savory cream cheese on my sweet bagel and called in for a refund as the combo together wasn’t edible. I spoke with a manager and rather than let me go without breakfast, a member of the team delivered 4 delicious bagels directly to me. Mistakes happen all the time and what truly matters is how you handle them when they come up. I am so impressed by the level of customer service I received and look forward to my next Einstein’s experience.

Great breakfast bagels. Always fully staffed and quick service

Polite employees, quick service, great lox.

I love eating here. Today I had a ham n swiss cheese sandwich with potato salad. It was so very good.

For the Westminster/Broomfield area, this is the best bagel place around. But that’s really for the lack of competition. I would say the quality was better than average, but I had the nova lox and it was somewhat underwhelming. If you’re going for a good bagel and some schmear this is a great place. Next time I go, I’ll try another bagel sandwich and update to 5 stars if it’s better.

These people NEVER clean the knives the use to cut bagels and spread cream cheese with. I ALWAYS taste something else in my plain cream cheese, like onion or garlic which is disgusting. They SHOULD be wiping their knives AFTER EVERY BAGEL they make! I really hope the store owner or manager reads this and stresses the importance of doing this!

Adequate bagels.

Actively ignored by the staff - many of the kids are standing around instead of helping customers

Great coffee and bagels. Pleasant place to be.

My favorite bagel shop! Yummy, chewy bagels and pastries. There are breakfast sandwiches as well as lunches. Everything is so good! Including the coffee. Modern atmosphere and friendly people.

We went to einsteins and I told the cashier twice I was allergic to cream cheese and instead I wanted avocado. I got both and now I have to go back in to receive a refund.

I am actually not sure why this store is rated so low. I walked in and got greeted immediately. Gentleman that took my order was very happy and in a good mood, paid from an equally morning person. My order came up quickly and without mistakes. Good place, would go again

Nestled within a shopping plaza, Einstein Bagels can be easily seen from Sheridan Blvd. Ample parking available. A newly redesigned interior allows for a less sterile environment. Fitted with large wooden tables and power strips with usb ports, Einstein Bagels is a comfortable place to grab breakfast before strolling across the parking lot to the Barnes & Noble. Small restrooms on site. Room for strollers in the dining area. Mostly kid friendly but no much room for toddlers to run.

The food was exactly as you would expect at all Einstein locations (good). What stood out to me the most was the customer service. All three of the workers I interacted with this morning (2 girls and a guy) were extremely nice and friendly. They were smiling the whole time and you could tell they enjoy interacting with customers. Customer service like that is rare to come by in this area. Keep it up!

This morning I experienced what was probably the highest level of service Ive ever received at an Einstein Brothers Bagels. I was given a warm welcome upon entry, there was no line so I was immediately able to order, and before I had even finished mixing my coffee they were calling out my name to give me my breakfast sandwich. The young lady that took my order was very polite and professional and did everything with a smile, and later when it was time to leave I was given a genuine thank you for coming in today. As a sales and customer service trainer, the level of service that I received today was exceptional, far above and beyond the normal experience I would have in a fast-casual dining restaurant.

Great bagels but they need to follow health code!! The cashier handling money was also touching food she didnt have a hairnet or a hat on. Didnt see any employee wash their hands??

...Sold me a bacon Turkey avocado sandwich... without bacon.Lady gave us a pastry to compensate. Dude yelled to his boy as I walked out, BACON IS BACK! I walked out sad, defeated and humbled as a man to know what a day without bacon is like.Never again... never again

1st & last time going there, ordered a cheddar and egg bagel and a bacon egg and cheese bagel and when they were assembling it I noticed they didn’t put any butter on the bagel so I asked them if they can butter the bagel 1st and I was told they would have to charge me $1.60 for butter. HAHA ! I stick of butter doesn’t even cost $1.60 so yeah that was the last time they’d be seeing my money. #neveragain

Although I love the look bagels I dont like the way they treat the staff. Plus uncovered pink hair should not be serving food. No one received their order correctly out of the 5 people in front of me, including me

Normally I love Einstein. The last few times weve been here have definitely been sub-par. Yesterday day I ordered a Frozen Caramel Latte. Only to have the cashier inform me they dont make lattes, when I pointed out that its clearly listed on the menu directly behind him, his response was Ill take care of it and he proceeded to make what was basically a caramel/coffee flavored glass of milk. The other team member I interacted with really seemed like she just didnt want to be there.

Amazing selection of lunch items. Wonderful young lady.

Clean and good bagels. When you ask for extra toppings, they actually come thru on it!

Brought my mother here during one of her visits and had a pleasant experience.

Order a half dozen to pick up and the girl in the register said there was no more chocolate chip sobI choose a bluberry... She was touching dirty screens, money, credicards with her gloves.. Once she went to pick the beagle from the counter she did NOT took off her gloves or wash her hands. she grabbed my bagel with the DIRTY glove and slide it and put it in my bag... I was speechless and couldnt believe what she had done... I am pregnant and I am immune compromise to all bacterial exposure... I did not want to eat my bagels any more and threw them away.. I am waiting to get a response from a manager! This is unacceptable and disgusting!

Eonstein bagels has good breakfast sandwiches different kinds of flavors of bagels to choose from. And they have coffee Orange juice ice tea soda water to drink. Clean bathrooms clean store and good customer service. Im saying bagels has high chairs and low chairs to sit in. They have a good size parking lot so youll find a spot to park but I dont think they have disabled parking. Get there early on a Sunday that store gets very busy on Sundays.

I actually love this restaurant. The people are very nice. Food is good for you and not totally breaking the bank. But the last time I ordered potato salad there it was in an extremely small container with about 3 bites inside. The containers for potato salad just keep getting smaller. Not cool.

Very efficient early in the morning before work. I am in and out with my order in 5 minutes or less. The employees are polite as well.

I want to say I had the best experience at this place. I ordered 30 boxes of bagels to give out as gifts as Thank yous to other offices. I split it up between 3 days. They were ready before my time to pick them up and they had everything together. Adell was there all three days and she was such a sweet heart with a great smile every morning. Mandi had spoons and creams all ready to go. Anthony was awesome with greeting. I will be back doing more business with this Location. Thank you all.

First time in this location, I was treated like a long-time regular! The gal at the counter was so kind, and warm, and made my rough morning so much better.If youre looking for quick, awesome service, you cant get better than this location.

My Favorite Store to Deliver to.. the Staff are So nice and the store is So Clean inside.

The food and value are very good here. Employees need more training to handle even the normal ordering process. They are friendly but lack of the knowledge on the items that are on the menu. They get the order wrong seemingly 90% of time. Orders with coupon on earned free coffee from completing a survey gets the employee with the most questions as to how to process it in the cashier system. It slows the process. Other than that, the food has good quality with very good value. Coffee is great.

Great service.always great bagels!

You simply cannot beat their freshly baked bagels! I miss them where I live in Grants Pass. Found out there is one in Ashland. Im going!

Nice place. Good breakfast. Bathroom however is disgusting. It’s like a bathroom from a subway station.

The tasty turkey asiago bagel sandwich is a great lunch time meal. Great service. Appreciate the new soda machine...it allows for better selection. A favorite place for a quick lunch.

Great breakfast when youre in a hurry (or not!) Even if theres a line, it moves fast. The food is whatever you want as long as its on a bagel! This is a place Ive been coming for years! Love it!!

If youre looking for more breakfast type meals any time during the day, this is a great place. Dont come in expecting more than Einstein markets itself as and you wont be disappointed. Very clean and prompt service, food variety was surprisingly diverse for a bagel place - they have pizza bagels (what I ordered), small sandwhiches and cage free eggs, and a large selection of drinks. Great for a quick pop by, food on the go, and the ambience is nice. The service was above par - my card was declined for some odd reason and they gave me the tea I ordered on the house. Wonderful, friendly service. Thank you!

Great people running the place. Fast even with a full shop. Love these guys.

The staff was professional and friendly. The food was amazing and the wait was short. The drinks were delicious. Very pleased

Havent eaten at this location in months. Its atmosphere is now a job interview hot spot. Same coffee and food which is always good. Just disappointing to have interviews going on all around you.

Cant beat these bagel prices.

The food here is very good. Id just recommend that you check to make sure they give you any side items you order, because Ive walked out of here 3-4 times now, realizing, too late, that they left things off. The staff is friendly, but I asked them this morning to wipe my table down. Sometimes crumbs and stuff are left on the tables and they dont clean it for the next customer.

Staff is super nice and friendly. They move fast and still keep up great customer service. Always yummy and fresh

I went in today to take advantage of the 13 bagels for $7 and was not disappointed! I was greeted right away and helped by a very nice employee! I didnt catch her name but she had blonde hair and a cast on her arm, but she was efficient, friendly, and nice to my son. I love employees like this because they make you feel comfortable and I hate making quick decisions so she made sure I knew about the flavors and didnt rush me. Ill definitely be back to take advantage of this deal and thanks for the great experience! XO

Im not giving it 1 star because their bagels are decent when they actually get your order right. However, most of the time they do not. I will order a bagel with egg and bacon and somehow get cheese on it. Or Ill order a bagel with the onion and chive cream cheese and end up getting regular cream cheese. All forgivable things.One thing I will not forgive is having my hand get burnt by their hot water. I ask the lady behind the register to give me a cup for hot water. She hands me a clear plastic cup, ones you use for soft/cold drinks. I say nono, I need a cup for HOT water. She finally hands me a paper cup. I go and pour hot water in it. Little did I know the cup would be so thin and weak that it would crumble on itself, leading it to spill all over my hand. It was so hot I had to throw the cup onto the metal counter in front of the water dispenser. My hand is BURNING. I leave the store because I was too furious to speak to anyone and wanted to go home to treat it ASAP. 2 hours later, a huge bubble develops on my right hand, 2 weeks later it finally pops, and now I have a permanent brown/red scar on my hand.How is a chain as widely known as Einstein Bagels still using such cheap, flimsy cups. You must not be worried about lawsuits.

Great bagels but awful bagel sandwiches. Not enough substance with a terrible sauce that tries to make up for it with intense flavor.