We moved to Westminster about 2 years ago and have made Caples Car Care our go to place. They have given us consistent great service. One thing to note, I am quite handy and if the price is too high I will go ahead and diy. But I have been putting off fixing my front headlight. Today, I decided to call the guys up and see what Iβm looking at for a headlight fix. They just said maβam come on up and let us take care of it. ππΎ I just appreciate care. And this shows care to me.And we keep coming here for that reason. I donβt have to wait for my husband to call for me to be treated kindly and fairly. I keep meeting families to recently moved here like us. If you are looking for a reliable repair ship this is the place here.
They do good work and have a good turn around. Employees are nice and knowledgeable. I take my personal and work vehicles here for everything from oil changes to more complex repairs.
Dave and his team at the Cranberry location are friendly and efficient. This is the only place I take all of my vehicles.
I have taken my cars there three times. My cars were not fixed two of the three times on the first visit. However, I would absolutely use Caples in the future. The business was honest, took responsibility, and was very affordable. It is refreshing to do business with these folks. A business like this is a rare find now these days. Overall, Iβm Very happy with Caples.
Awesome bunch of guys. Kept me appraised of my cars situation, every step of the way. Very honest and does not pocket gouge. They are my new go to mechanics.
My car needed some fairly extensive service, and they took care of me. Sadly after the work was complete one of the parts installed had an issue (from manufacturing not installation). When I called Caples they asked me to bring it right back and took care of the issue almost immediately.They know their stuff and know how to take care of both you and your car.
Theu took care of my cat and changed its oil. Had to wait for the shuttle back but still, very good service.
Perfect service. Honored the warranty.Wish they were closer to me!
Very helpful. Great customer service
Always professional and courteous. Try them once. Youll look nowhere else for help.
Probably the worst experience Iβve had with a car repair place. Had several services done. Spent upwards of $2k. When I received my car back sensors were not connected properly and literally had to take my car back to them 4 times for them to fix things that they either broke or didnβt hook up correctly. Had an attitude with me when I was the one that had to keep driving back and forth. Probably ok for an oil change but not for in depth services that take knowledge.
I love Caples Car Care. While only having experience with the Cranberry Rd location, they have been nothing but honest and exceptional every single time. The staff is always such a pleasure to deal with! Iβve never been loyal to a mechanic until I started coming here. Thank you so much guys!
They lied right to meTold me one thing was OK then when time came for inspection it wasnt OKThey seem like theyre out for the money to be honest to people
The day i received my crapy call about needing a new engine was the day of my cousins viewing and it was a bad day but an employee named Dave had me laughing by the end of the call. He had bad news to deliver but did so nicely and professionally and with a sense of humor and understanding.
Took a 2003 Dodge Ram to Caples because of a very bad binding noise in front end of truck, ADMITTEDLY the truck needed a lot of work. I knew the brakes were bad. Actually had new brakes and rotors in the truck when I took it to Caples because I was going to fix the brakes myself. Caples gave me an estimate of approximately 2,600 to repair brakes, ball joints and inner and outer tie rod ends. Also told me that one of the brake calipers was seized. Told me all that needed to be done, then they could drive the truck to tell me what actually causing the binding noise. No way I was going for that. I had the truck towed to another shop. They put the truck up on a lift, turned the tires and found out immediately that the binding noise was being caused by a failed wheel bearing. That shop repaired the wheel bearing and installed the brakes and rotors I had purchased for 350.00. The other shop also told me that the brake rotors were not seized. The slides just needed to be greased. Caples charged me an 80.00 diagnostic fee and did not even give me the cause of the problem that I took the truck to them for in the first place. Refused to return any of the money I paid them for the diagnostic fee and I had to pay another 80.00 to have the truck towed to the other shop. I would have had no problem paying them if they had actually diagnosed the problem correctly, but they cost me 160.00 for nothing.
Extremely fast. I was referred here by a neighbor. My first visit. So far so good.Ok from there Ive had some issues. First when replacing tires on a car, normally valve stems are replaced. It said they are on the receipt. Within a week the right front tire was losing air. I called and dropped it off. They gave me some BS about I think they replaced the seal on it. Whatever, they replaced that valve stem. Now its a few months later. I was working in my garage, I was master certified. Look it up. Wife got out and said computer says to check air pressure left front tire. Valve is split in half. ...Ill let you know from there
Don and Debbie are wonderful people. Great service. The best technicians. Fair pricing. Want honest, trustworthy service? This is your place.
Caples always does outstanding work.
Nice employees. Fair prices too.
Very satisfied. Great work and customer service!
I began using Caples at Sullivan Road about a year ago. Theyβve been the only auto business that has dealt with me fairly and squarely. Living a half an hour away I have a multitude of places I could go for auto repair, however after a recommendation from someone I chose to try them out and I know it was the right choice. More importantly Iβll be going there for all my future car needs
Fast and courteous service. They get the job done right the first time always making you feel like family.
Don and these guys are the best! Knowledgeable and professional. Wouldnβt want to take my vehicle anywhere else, they really make sure that you are happy with their work and that you are taken care of by any means necessary. Down to earth, friendly fellas
CAPLES CAR CARE is the most professional cost efficient shops serving the Westminster and nearby traveled areas. I am so happy I can count on them!
Love this place! The people here are very friendly, make you feel at home, and are honest about what you either need or dont need done with your car. They are fast, and they are quick to schedule you in for appointments. Their prices are very reasonable and fair, especially with the premium parts they use for your car. I went here when someone told me I have to replace brakes because they are getting low, but Caples was honest enough to tell me that my brakes are in great condition. Go here UNLESS you want to be cheated out of money, subpar parts on your car, and unprofessional service.
Fair and honest pricing. Great customer service.
These guys are just awesome. Will only bring the Jetta to them from now on. Very knowledgeable, Honest group of folks. If you want quality work done at a reasonable price look no further. They were able to squeeze me in and have me back on the road the same day. Thanks again!
Very honest. Great mechanics.
My vehicles brake line went out on Rt 140, near McDonalds, and I was pushing it to Caples Car Care at Cranberry Road and Rt 140. A young man (Tony) came to my rescue to help me. A lady driving by observed my dilemma and went to Caples to tell them An elderly man ( me at 77) is pushing his vehicle down the road and he shouldnt be doing that! Don Caples, owner, sent 2 other young guys to relieve me! A big Shout Out and Thank You to Dave and James for their assistance and to Don Caples! Highly recommend Caples Car Care!There are lots of good people and good deeds performed daily and I will certainly pass it on when the opportunity arrives. Roger & Carol
They are great. They dont try to rip you off they tell you whats wrong and and what they think needs to be done to fix it no shoving more things that dont need to be done on you.
Done a good job on the wifes car thats what matters
Caples always does what they say they are going to do for the price they quote. Very accommodating.
Honest and fair. Educational as well. Shows the worn out parts and explains the importance and cause of near catastrophic failures. Thanks guys for keeping us safely on the road.
Up until today we had good experiences here. Today was not.Signed a quote for tires at $127 a tire at 7:30am when van was dropped off. Around 9am got a call that mechanic needed a special key for Honda wheel lock so I return at 9:390am only to be told by the guy at register that each tire would cost $7 more because they needed to make a profit.The work was completed sometime around 4:30p but I had to call them to find that information out and was put on a long hold. When he came back on said I could give my payment over the phone and theyβd leave the key in the van and I could pick it up. We live about 10mins down the street and wanted to understand better why told tires were more than what I signed for. When I arrived tge guy said he needed to make a profit, but itβs okay because Iβm taking care of my car.You can decide if that was good service or not on register end.As far as the van service was great. oil change was made and the tires were mounted, balanced and aligned very well.Its not honest to quote someone one price and even have them sign a quote but then change your mind after the fact just to make a profit and then you had the nerve to tell me that. Horrible.
Honest and timely. Our first choice for all of our car care needs
Good honest repair shop. Only had an oil change but saw the work they did through the windows. Will be bringing my car back in the future!
Took my truck here for replacement of heater core. Easy to schedule with, and work done faster than promised - and I told them no rush. Icing on the cake was price, better than competition and no surprises at pick up.
My good friend from DAnthony Real Estate referred me to Caples. Steve was professional, and communicated the repair timeline very well. I will continue to do business with Caples in the future.
Honest shop. Have been going here for many years . They take care of your car and never cheat you. Guaranteed return business for our cars. Thank you Don!!!
If youβre looking for and honest, qualified auto repair shop, look no further!. I took my 2016 Cadillac Escalade to the dealer for just an oil change. The dealer did the oil change but also told me that I needed to replace all brakes, including rotors and pads. They wanted to charge me over $1400 for this. Since the vehicle was relatively new I was suspicious so I called Caples car care. They told me to bring it in and they would do a brake inspection. I agreed, but asked if they did have to replace all the brakes, how much they would charge. Caples price was half of the dealers price. I dropped it off last night they called me today and told me that the brakes are absolutely fine and do not need to be replaced! Even though I wouldβve been very happy with their price to replace the brakes, they chose to be honest and not rip me off. Kudos to Caples car care for being an honest business which is often difficult to fine when it comes to auto repair shops. I will never take my car to a dealer again unless it is a warranty service. All my vehicles will now be serviced by Caples car care! Thank you again .
The guys are super nice and helpful and they have great prices
Good prices and timely work. You cant ask much more drom a mechanic.
My jeep is running better than ever thanks to a belt adjustment from Caples.
Air conditioning stopped working right smack in the middle of a hot spell. I do as much work on my car as I can but Im no A/C expert. They got it working great and theyre timely. Tight run ship. Thanks folks!
I appreciated the quick service on my bumper to bumper inspection. I liked that the time was taken to respond thoroughly to my questions and not being looked at as if I was just $$$$$. Ladies this is where you want to take your vehicle...i honestly believe they wont mislead you but assist you in making the right decision for any repairs etc. that you may need.
Took a car in for state safety inspection. Got a 3000.00 estimate for repairs. Most of the items on the list were B.S.
The most helpful group of people! Went out of their way to help. Never tried to nickel and dime me. 10/10 would recommend.
Was recommended to them by a friend. Superior service from Don (the owner) & his staff! Recommend them 4 all your cars needs.
An amazing garage and super professional staff
Place was recommended by a co-worker, and Im sure glad they did. Took care of a transmission problem. Excellent communication, efficiency, price, and quality. Taking a vehicle to a mechanic can be very nerve wracking due to paranoia of being told something needs replaced when it doesnt, and with a transmission problem they definitely could have but didnt. Friendly and trustworthy.
Weve been taking our 1999 Chevy Silverado to Caples for several years now. Thanks to their expertise it still runs great for a 20 year old truck with over 180,000 miles on it!!
Best experience with an auto repair shop Iβve ever had. They run an HONEST business, which is so hard to come by, especially as a woman walking into a repair shop. They wonβt try to βsell youβ on work your car doesnβt need. And as Iβm looking to buy a new car, theyβre going to try and help me sell my old one. No promises they can do it, but it stands out as above and beyond service. I live in Annapolis and will take a Saturday morning to drive my car up to Westminster for something as simple as an oil change. Wonβt go anywhere else for as long as I live in Maryland!
Very professional, reasonable and quick turnaround took my car in for exhaust repair was quoted, repaired and car returned within a few hours very happy with Caples Car Care
Needed to find someone to take care of motor vehicles, 2017 Chevy Silverado in 2017 GMC terrain. Excellent service, biggest thing for us⦠Honesty! Great service, great price, great people!
Excellent from the time I walked in the front door to the time I left. Great job repairing my brakes.
Always pleased with the service!
A few years ago my wifeβs car had a slow leak in one of the tires. They were able to patch the tire and get us on our way for only $20. A day or two later the same tire went flat. We were able to get it back to the shop. It turns out the patch came loose which is very rare by their own admission. They repatched the tire at no charge. Very reasonable, friendly, and honest!
Needed a tire. They ordered it right before they closed and had it by 9 am the next morning! Also was 30 dollars cheaper than mr tire. Best service around
Don at Caples is the best. He will always get the job done great and take care of you.
Great service. Quick appointment available.
Amazing and fair staff. Will work with you, open and honest
The estimate they gave me was $180 less than my former mechanic and when I picked up my car the total was another $70 cheaper because they finished faster than expected. Kind of blew my mind since they knew I was already happy with the price. I highly recommend Caples.
You want something fixed right, you come here. They are the best. Never had to bring my vehicles back for the same problem twice and the are fair when it comes to prices.
They run an honest business, dont try to sell you things you dont need. Do good work at fair price. More than once have squeezed me in or gotten my truck fixed and back the same day. I also appreciate the fact that when my wife goes in they treat her the same as the do me, they dont try to sell her services she does not need like some other places do to women.
My first time going for service. Knowledgeable, Fair, Honest, Straight talk. Two locations.
This place is great! Since I just recently moved here, I went to this place cause it had great reviews. The guys here are so nice! Unfortunately the day of my appointment, my kids had a 2 hour delay so I had to take all 3 with me. And the guys up front didnt give me that oh great, kids look. They were so polite, told me to put whatever on the tv for them to watch and joked with them in between calls. And not to be rude but every single time Ive taken my car for service somewhere, because Im a girl they tell me I need all this extra stuff for my car, everytime! I suddenly didnt need all the stuff or they magically found my warranty when my husband got on the phone tho. This place did exactly what I needed, was super polite to my kids and I, didnt leave me waiting forever, had great prices and didnt try to sell me stuff I didnt need (that ones a first for me!). I would def recommend this place and I will definitely be bringing my car back for future services.
Good quality work and a very reasonable rate. I only use these guys to maintain my vehicle.
Quick attention and went above and beyond to make sure my vehicle was not only road ready, but safe for my family.
Excellent service, answered all my questions and gave me a ride home so I didnt have to wait 3 hours there.
No complaints always fair
You took very well care of me when I had my gold crown Victoria police interceptor. I was the guy with the big Alaskan malamute. I will always use you for a mechanic.
I had great service there recently. They were very affordable and nice. I definitely will be going back.
Had a flat right near their shop a half hour before they closed. Was traveling from Baltimore to Gettysburg. Changed the tire in no time! Fantastic and friendly owner and staff!
A++
Always great service.
Great work.ill never take my suv anywhere else.
Always a wonderful experience! Great guys!
This is the place to go... they know what they are doing and they are fair! My Son started taking his car there and he sent me to see then and nowDon and his crew take care of my daughters car. She has had some bad luck with this car, but they always get her back on the road. They put up with me calling from the Florida Keys to make sure she is safe. Thank you!!!!
Review for 2nd location across Koons: Quick and friendly service. Cheap prices for work that would cost more anywhere else!
Brought my car to them because I knew they would do a great job and take care of everything I needed. Would highly recommend them to anyone who has a hard time trusting other people to work on their cars.
Ive had two repairs for separate cars carried out at this shop; both were excellent experiences. Its hard to find a neighborhood garage you can trust...Ive found mine!
These guys did a great job replacing my water pump on my 2004 Jeep Cherokee and at a very fair price. No other repair center could price their price.
Fair pricing, helpful employees
Great service
Wouldnt align my car until I fixed underlying issues, saving me money
You know how being a female or as someone who doesnt know too much about cars...you need someone who really cares about you and knows his stuff when it comes to cars...and also someone who you can trust...? Well, thats Don from Caples Car Care...I totally trust him to work on my car...Thanks :)
Fast and reliable service, easy to work with
Always great service!
Fast reliable and honest
Very Kind Gentlemen with quick service! Ill be here again.
They provide great service
Great service center!
Reliable car service
Great prices
Place is amazing
Honest, reasonably priced
Great service
Love this place, most honest shop in town