Jonathan Van is a great service advisor. He is honest and maintains constant communication regarding your vehicle. Always a pleasure when Jonathan takes care of my car.

I first took my car to westminster for service when I lived a few miles away. I now live about 40 minutes away, and would never consider getting my car serviced anywhere else! Ive been to the place on 605 at south st (which is a LOT closer for me) - and Ill never set foot in their dealership again. The people at westminstar have always been kind and informative, glad to answer any question.

After a poor customer service experience with another Lexus Dealership, I scheduled an appointment with Tomas Diaz because he came highly recommended from a friend. I understood immediately why my friend spoke so highly of him. Tomas was extremely kind, knowledgeable, and thorough. He answered all of my questions in length and took the time to make sure I understood everything that my service entailed. Lexus of Westminster is not my home dealership, but I will certainly be back because of Tomas’ outstanding customer service.

Love this place. My last Lexus I purchased from a different Lexus dealership,so Ive had to deal with them for a couple years. SO Happy to be back at Lexus of Westminster.

Bill Griffen did an excellent job explaining all things needed with my vehicle. Professional and thorough. He was not pushy when it came to offering solutions. He took care of the necessary recall on my vehicle quickly and efficiently. Thank you

My service adviser was Jonathan Van and he is amazing, he has awesome communication skills and great customer service! I went in to do my brakes and a oil change, Jonathan kept me up to date on what was going on with my car. I definitely look forward to going back to Jonathan at Westminster!

I’ve been getting my 2013 Lexus serviced at this dealership ever since I purchased my car. Unless unavailable, which is very rare, I always see Tomas Diaz, Master Service Consultant. Tomas is very reliable, trustworthy, friendly and has great customer service, very professional. Every one I’ve encountered at the dealership is very pleasant and friendly.Scheduling appointments with Tomas is easy as he makes them convenient for me. The facility is nice and clean. You can even have refreshments while waiting for your car. I will keep doing business with Tomas and the dealership for as long as I have my Lexus and will gladly recommend Tomas to anyone. I appreciate you guys. Thank you! 😊

I’ve been coming here for about 10 years now. Tomas has always been very helpful, informative and professional. He’s always keeps me informed on the status of my service when I’m waiting in the waiting area. Where there always refreshment coffee, tea, sodas.... etc. With the bonus of a free car wash.

I have been bringing my cars to Lexus of Westminster for maintenance for over twenty years . While all of the employees are friendly and professional, I always ask for Thomas because I know he is honest, knowledgeable and professional. . I also know customer satisfaction is his priority because several times he has gone out of his way for me ! Thank you Lexus !

Tomas Diaz: Tomas is professional, a great communicator, with a profound culture of costumer service. He represents The Service Center of Westminster Lexus with an incredible competence. He is a problem solver who executes his skill set in representing both the interests of the customer and the dealership in a very balanced way. Simply the Best!

I take my IS 350 and RX350 to Lexus of Westminster whenever they need service. I always ask for Service Advisor Tomas Diaz. Hes very attentive on what my vehicles need. Tomas is very knowledgeable and honest. Major reasons why I keep going to get my service here.

Tomas has been my service consultant for many years and he has done a great job. Im very pleased with the service he gives. I always trust him to be honest and take care of my car. You can too!

We’ve been bringing our Lexus to be serviced here for quite a few years. Tomas usually takes care of us and does an outstanding job. If you want a responsive, reliable service manager, ask for Tomas.

Lexus always has top notch service. My service consultant, Phillip Tran, is committed to customer service. My car is running better than ever. The technicians are also too notch!

I probably had the best experience with my lexus with Tomas. He’s very good at communicating and giving you a five star experience with the service. i recommend him

Lexus Westminster has a quality, professional, fast service ! Tomas Diaz and his team were extremely nice, helpful, friendly attitude! We truly appreciate their hard working. Highly recommended!

I have been a customer for more than 8 years. The service department Tomas Diaz and his manager have gone the extra mile to provide excellent service. And have acted as advocates inmy behalf on a major issue. I have recommended them to several friends.

Tomas Diaz has always been very helpful, have been coming back for years, even though we live in the San Gabriel.

The employee who is responsible for my great experiences at the Lexus of Westminster Service Center is Tomas Diaz. I found out about Tomas when I was reading reviews about the service center back in 2018. I found numerous 5 star ratings from car owners who had worked with Tomas, so I requested him for my first car maintenance. Needless to say, Ive been requesting Tomas for all my scheduled maintenances ever since. He will go above and beyond to ensure that you get the best deal possible. He is kind, helpful, knowledgeable, and a very fun guy to talk to. I know that my main order of business when coming to a service center is to have my car examined and tuned-up but its the fun and educational conversations with Tomas that really round out the experience. For anyone whos looking to get their car serviced, I would highly recommend requesting Tomas Diaz!

We have used the westminster Lexus service center for over 10 years and 4 vehicles. We started out with Tomas Diaz as our service representative and to this day, we always call on him when we need service, have parts needs or Lexus questions. He is responsive, cordial and always goes the extra mile for us. Needless to say, we are big fans of Lexus vehicles and bigger fans of Tomas Diaz. He is an employee that Lexus should be proud to have on their team.

Their service department is really good and the people are really nice. They stick to their price and it is quality work. Now the con is that they advertise that they will pick up and drop off your car if youre getting it serviced but told me they could not do this because they did not have the staff Im guessing they fired them because of covid-19 which is why I needed them. So if theyre not going to perform the service they should not advertise it which it made it very difficult for me to get my car serviced by them. It would be my guess they will lose and have to fire more people because they dont offer this service that they advertise online. Thats my story and Im sticking to it.

Got this 2016 NX200t there... Love my new car! Salesman was pleasant, Yui Chan.

Charlie Sarno is absolutely amazing. He is the type of guy that goes the extra mile to help his customers, regardless of how big or small the job is. He’s very nice and very experienced. He knows how to do everything. I appreciate his prompt responses to phone calls, and never leaves anything for the next day. Getting a vehicle serviced at Lexus a Westminster with Charlie will make a homeless person want to buy a Lexus just for the excellent service. Very nice, very clean, and Charlie definitely went above and beyond.

Perfect cumstomer sevice!

Very good service. Always very attentive to customers and most of the time parts are on hand. Coffee is always good.

Great service. Love the attitude here. Plus they always take great care of your car.

Easy to get to, work very good. Took about 30min longer than stated.

Outstanding service! Attention to detail was too notch. Service representative was very personable and genuine.

Very good.

Phillip was the associate I worked with and he was AMAZING. Every person I spoke to was a pleasure to deal with. I live closer to another Lexus dealership and this one is so great, I will drive the extra distance to work with such great professionals.

Called 3 times to discuss issue with my lexus ct200h never got a return call from service rep. TUSTIN lexus is now fixing my car

Where do I begin..hmm I come here every 3 months for my car oil change and maintenance. Well. I loved this place. Until the my last visit few days ago. If you are a person who knows the car and how much you will pay around because you go there often you expect the price should be same or near same. This time was different. They told me to sign as usual and it was the same maintenance that I did 3 months ago. When I got the car and went to pay I was due triple more than before. All good. I can pay but I had to ask. Why was the price tripled than before but the gentleman? I guess said only one word. Repeating the same word. You signed. OK. I know I signed but I just wanted to know what was it. The gentleman? Didnt even bothered. Repeating the same words again and again. Trying to fight me as a kindergarden kid? Not sure but felt so confused. Whomever goes here make sure to check all before signing even though is the same maintenance that you did few days a go. Hope this helps and wont happen to others while this financial hardship is going around due to covid19.

Efficient service. Professional and courteous service advisor. This is my third visits and I am so far very pleased.

Fairly nice ppl, helpful, sometimes a bit of a wait. Service usually good but it’s a pricey.

I brought my car in for a diagnosis of a minor knocking noise from the interior that I was sure was coming from the sunroof.These crooks charged me $175 for a diagnosis and gave me a quote of $4,690 to replace the entire sunroof assembly and also offered to fix broken fog lights for $200. Having some sense, I declined and was later able to fix the problem with a $57 rubber gasket and found that the fog lights were perfectly functional but just werent plugged in. How can they justify charging $175 when they didnt actually diagnose anything accurately and then have the audacity to quote me $4,690 after making an assumption of the problem? They had my car for three days by the way.Not only that but when I tried to rectify the situation with their customer service manager, Vicky, I was met with nothing but a completely aloof and condescending woman who repeatedly tried to end our conversation because she elected to call me back minutes before their service department closes.I am disgusted with the overall incompetence of the techs at Lexus Service of Westminster as well as the pathetic excuse of customer service and total lack of acknowledging major mistakes, negligence and deliberate exploitation of loyal customers to the Lexus brand. I would urge anyone considering this establishment to go elsewhere as you’d be better off flushing your money down the toilet and doing the work yourself.

Mr. Sarno in the Service Department is fantastic!! Always very helpful and goes out of his way to correct any issues. Thank you again for looking after me and all of your clients.

My drivers side sun visor needed to be replaced and I found out that the dealer is selling them for about $450 each! I called Lexus corporate and they said that they don’t sell them and the dealer sets the prices. Then I called Toyota and they sell the sun visors for around $250...still to high but more reasonable for the same product.Not all Lexus drivers are rich. It would be great if the dealers didn’t mark up their products a gillion percent.

Very nice and curtious service. Jared was very helpful with my first visit for service. I recommend Lexus of Westminster Service.

You got to have given their props

Best services. Friendly staff.

Everyone is wearing a mask or a facial covering...everyone has distancing themselves.

Customer service is excellent but prices and quality of their work earn them my ☆☆☆( never do detailing, you will regret it, my interior ripped everywhere). About pricing, Longo charges $30 for air filter, lexus of westminster charges $36. The best part is the loaner. I can bring in my old sedan lexus for service and they will lend me any lexus I want as long as the car is available.

Love this place. Excellent customer service and beautiful environment.

Great parts service. This is my third time here, and they are good at finding the correct part, and competitive price compared to other Lexus dealers.

Took about 3 hours for an oil change in a Saturday. But Jared was very apologetic about it and provided done discount. Great CSR!!!

We were at Lexus Of Westminster today to do window shopping for our new future RX Lexus, without planning to purchase anything. Our Salesman Michael Huh was so knowledgeable with different model/packages of Lexus and took the time to explained each one to us without pressure to buy. Michael was very honest and upfront with the incentive rebates and offerings from Lexus. It is surprisingly rare to be served by such an honest salesperson and he also took the time to walked us through all the safety features of our new RX350 Lexus to ensure that we would be safe on the road. I would strongly recommend Michael Huh to all my family, friends and anyone that wants to purchase a Lexus.From a happy couple Mimi & Jonathan!

Prompt and great service. Service rates are lower than most Lexus dealerships. Would definitely recommend. On a side note the service center and the sales part of the dealership are at two different locations. This is the service location.

Always had great service, great loaner cars,. Just this time it was out if mt budget for the repairs. Will be back for any other issues if needed.

First class and very helpful !

Best lexus maintenance location, great customer service 👏

Master Service Consultant Don Gillian really went above and beyond for me. I broke a custom Lexus cell phone holder. I have an older 2012 Lexus CT 200h. To replace this part would be difficult and expensive. The part is no longer made. I dont know exactly how he did it, but Thank you so much Don. Its little acts of kindness like this that make customers loyal.

I cannot give 5 stars because nothing is perfect. Our sales person Phillip was very accommodating, we felt no pressure to buy, even with a Costco discount pricing there were some haggling to be made. in all a very good buying experience.

Always a good experience. Jared and the entire Lexus Service staff are always courteous and professional when ever I need service.

Great service! The best Lexus service I have ever had. Highly recommended.

I have been a long-time customer and my service rep Tomas has taken such good care of me I wont bring my car to anyone else. Im very particular about the condition of my car and he makes sure that it is clean and ready to go when I arrive. I always appreciate the loaner cars they give me because Im in real estate and I can work when my car is getting taken care of.

Super friendly and everyone was very polite. Very nice facilities. Expensive but worth it. My go to lexus spot

I came here to fix a gas casket leak and the price was around $195. The Lexus at Newport Beach charges around $175 for it. So I got my car Fixed by this place, only to find out that the same problem happened again. A gas casket leak. After that, the same location ( Westminster ) asked me to pay once again to get my gas casket leak fixed. I find it outrageous where I have to pay for a service where the provider messed up on it, and even charges me once again for their own faults. So after this I went to Newport Beach and they told me the casket was leaking because a component was installed incorrectly. I went back to Westminster and the engineers neglected it and saw nothing wrong with it. I have these ridiculous fees to pay off now. All adding up to around $1000. The manager of this location also told me I wouldnt win the case if I were to bring this up in court, or anything. I am angry because I have to pay a hefty fee because of their problems.

I love love love this place! I always get great service and everyone is so helpful. My service advisor Don is great and always makes sure that my car is in good hands. The service manager Todd is also wonderful and no one is ever rude or not helpful when I come here.

Friendly and courteous service! Got great advice on tire selections and the service Mgr made some much needed seat adjustments for my comfort. Rest assured if you buy a car there the service center is also very good.

Owner of a 2013 ES300h bought it from Lexus of Westminster. The service department has been AWESOME taking good care of my care for the past 4 years. The best SERVICE team. Now 4 years and 186K miles later my car still runs and rides like NEW. Todd L and his team has been nothing but professionals in providing #1 customer service for me. I am sadden with the departure of my service consultant for 4 yrsTiffany J but life happens and this team has earned my business. Thank you Lexus of Westminster Service Team. I am like a part of their family because of how often I am their for my routine maintenance services and car washes, they make me feel like a VIP.

Thank you Jonathan Von for your excellent customer service and complete satisfaction. Its always a pleasure to bring my car in for service because I know I will be treated with the utmost courtesy.

Service first! They are fairly quick and offer exceptional service. Dropped off my car Easter weekend, service advisor had told me they are backed up and offered me a loaner. Car was done a day later and they let me keep the runner an extra day since I was busy.

This dealership is fantastic, they always take great care of my cars. I have two Lexus vehicles that Don helps me with. He gets me in and out quickly and at a fair price..

I just had an inexcusably bad customer service experience at the parts department. Tried to return an item without the receipt. They can’t look up the purchase using the credit card, they require the original paperwork. Apparently, if the paperwork had been tagged with my name when I paid for it then they would have been able to look it up in their computer and give me my refund. I have given the service folks here a five star rating in the past, but their inability to let me return a $25 part just boggles my mind.

Overpriced above msrp for most models 😓

Great people - way better than Lexus support. Had a warranty dashboard approved more than a year ago, still dont have it. Was just told it could be another year - WOW - I would expect way better from Lexus.

Courteous - attentive - professional

Why do they allow people to come in with no mask and provide them with service as if they are afraid to say no mask no service? Wearing a mask slows the spread and is mandated.

Didnt help me bad service didnt get my car repair I end up paying $800 out of my pocket to fix my car some where else. And when they washed my car they ended up taking one of my vinyl sticker off from my window had to remove it and throw it away never returning here Ill just drive too santa monica better cause is worth the drive and best then other lexus dealers

Great service department, I am from out of town and had car issue, got it towed there and got it fixed in 2 days with a loaner. I recommended this place. 👍👍

The service dept is always the best

I have been a long time customer of the Lexus of Westminster Service Department. One of the reasons why I continue to come back is that my Service Advisor, Tomas Diaz. He does an excellent job of keeping track of what needs to be done on my car...the routine things as well as the small things that may come up unexpectedly. I trust him and trust is important when being advised about the needs of your car. If you go there for the first time I would highly recommend asking for Tomas. He will take great care of your car!

I only come here and its further than the other service departments for me. Tomas Diaz is the best. I can always rely on him for his honesty and integrity.

I think this people are a scam. I don’t know much about cars but the fact that I had a VW for 13 years prior to owning my Lexus and had nail in my tire only once and I drove my car double the mileages and much worse neighborhood than I live today. The tire was replaced/ patched up by Costco is a much better deal than having tire replaced at Lexus of Westminster. Every year I have a nail in my tire when I come in for a simple service such as oil change. Suddenly they always find a nail in my tire. It’s beyond believe and I’m sticking with my gut feeling. Watch out people how they double their income here. Otherwise, I’m grateful to take my service somewhere else because we have choices in California.

Excellent service by Lexus as always. They sent a tow to come get me in Irvine and back to Westminster on Friday which took an hour. Only reason they dont get 5 stars is because process are steep.

Great service

Tomas Diaz, our service advisor is so knowledgeable and professional! His attention to detail is second to none! We have never taken our 2008 Lexus anywhere else!

I went there for my Lexus 2016 Nx 200 T for 40,000 miles check upMr Tomas was very helpful and reasonable as usualHoewever when I got my my car I noticed that the trunk which was empty except for iPhone holder was very dirtyI told this to the customer service when they called but she said it’s joy part of the cleaningShe said I did not Bring the car got detailingThis made me upset since they could at least vacuum itTo pacify me she said I can have a free detailEven it’s not part of the serviceI told her that I just spent 1200 for the service and tires in LexusAnd this is what I get an insult . Had she said we will give you a free detailing for the inconvenience then I would gladly accept itI told her it is like saying to me I’m sorry although it not our faultGreatly disappointed. I Was always happy after the service in this place . Tomas was very nice and accommodatingIt is sad that the customer service who are supposed to make the customer happy are the ones who insulted me

Got there about 6pm Friday night, they changed out my battery under warranty and had me on the road in less than an hr. nice place, good people, this is the way you should be treated with you buy a high dollar vehicle.

Great service. Adviser are very polite and joyful. I would recommend anyone with a Lexus to service here.

I came up with my 2015 Is 250 today to ask for reprogramming my Key Fob with rolling windows up and down. Seem like they didn’t want to serve me at all, they dont even look at me when they talk to me. They asked $70 for the service which is free in Newport Lexus.Really bad attitude from the people at Lexus Of Westminster. I felt like they are working for Honda or Toyota but a luxury brand name car as Lexus.

I love my Lexus (Im in #4), and I love the Service department at Lexus of Westminster because of Service Adviser, Tomas Diaz. I wont take my cars anywhere else, Tomas is truly The Best. He is knowledgeable, honest and trustworthy. He wont sell you anything you dont need, but if they find something while working on your car, Tomas will consult with you before they do anything. And, he will get you and your car out quick if you want to wait, or give you a loaner if you dont have the time. I have never had any issues after getting my car serviced at Lexus of Westminster with Tomas Diaz; they will treat you like youre their only customer!

Have Lexus SUVs and very pleased with the service. Great service manager Tomas Diaz, Will not come here if not for his trustworthiness as we live approximately 30 miles away with several dealers close to us.One SB dealer tried to rip off my wife with no intention of using remaining warranty but Tomas just did the opposite. That was the only time we found out that such repair still covered with the manufacturers warranty.Will highly recommend this dealership and service manager.

Verry Good

Customer service is excellent. I highly recommend this establishment. 😀

Ive been very pleased with the service, attention, and professionalism received at the Westminster Service Center. The primary reason for being a repeat customer at this Service Center for many years is my Service Consultant Tomas Diaz.

Charlie is the man! Great service and professionalism is top notch!

Ever Since I purchased my Lexus ES350 I have had my service performed at Lexus of Westminster. Tomas Diaz has been my Service Rep and he has been outstanding. When my car is in for service he continually texts me with its status and if any additional work is required he contacts me immediately. He is one reason I have continued to have my car serviced at Lexus of Westminster. Dennis J. Drag, Ph.D.

Outstanding service

This place is outstanding, friendly people, quick service, most definitely A+, Don is who helped me he is very efficient.

Staffs were friendly and professional.i took my car here for 20k miles oil change, tires rotation and changed carbon filter. The tech did a great job.

I went here for the airbag recall. The staff gave great service and quick turn around.

High price

Great place to service cars! Friendly and helpful people!

Always a professional experience.

Been here twice for service. both times the service was excellent

Lovely service, nice boutique, coffee, and quick service. Pricey but Ive got 110,000 miles and it drives like a dream.

100% Reliable & excellent customer care.

I came here for Recall Air bag for my car. Service was good. ...but the bell boy like a sloth.

After I took my car for its first 5k miles service maintenance. I thought everything was ok until the following day when I saw the notification message which pop up on the screen that I need to contact them for tire rotation. I was disappointed that they did not complete the services needed for my car that same day which I did not mind waiting for about more than 2 hrs since I opted for a free carwash and as a walk in customer. So I had to drive to different service center the following day which is the Cerritos auto center where I originally purchased my car. Even though the technician told me that I can bring my car to any service center for the first 5k and10k miles. I furious after waiting for 30mins only to find out that they just missed to reset the system. Simple things like this should be check thoroughly coz as a customer that makes us feel concerned or even worried if we read some warning on the screen. After few minutes their customer service called me and ask me about my experience. I told her about it and told me that the manager will contact me but I didnt hear anything from them again.