Needed to ship something urgent. Showed up 5 min after closing. Got the visual sign of the employee that they’re closed without a care in the world. On me for showing up late, but disappointing effort on their part to help me get this package shipped out!

I can vote but cannot ship a package without ID. That is what is wrong with America and UPS store/Nick.

On multiple occasions Chris has helped me out and been extremely helpful, thoughtful, and quick. He clearly takes pride in his work and is an asset to this location.

I had a heavy box to return to Amazon. I am severely disabled; got out o my car with the box, approached the entry door, and was greeted by a young man who opened the door, took the box from me, put the return label I got from Amazon on the package, and gave me a receipt.I was out of there quicker than it took me to post this review.Awesome service!!

For someone reason the Notary at this location has a problem Notarizing documents. I come in to have a document notarized and I get an explanation saying they cant notarize a big list of documents because they are a franchise.I go to any other UPS store in another location and they have absolutely no problems in Notarizing the same document. This has happened twice. Apparently the rules apply very differently to the Notary located in UPS Westford. The Manager at this location should take notice!!!!

Its not Management that makes the store. It is the staff. They are friendly,professional,helpful.I have NEVER had a problem

Chris and Sheila were very helpful and friendly. Thank you!

They where not open during stated hours. I left them a voicemail with my number and asked them to give me a call when they decided to open so I could ship my package. That was a couple of weeks ago they never bothered to call. Maybe UPS pulled there franchises and forgot to put up a sign.

Terrible customer service, kicked out customers waiting for 25 mins when closed. Incompetent at its finest.

The clerk was busy, but helped me promptly. Gave me good advice about shipping packages. Will come again.

While the employees of this store have been kind and considerate, Unfortunately, the manager, Emily, and the Owner, Michael Withrow, cannot be bothered to do their respective jobs. Dont expect to actually get paid for a claim, even if its approved by UPS corporate. They will give you the run-around for MONTHS.

Needed a last-minute notary. The evening notary took care of me right away; timely, courteous, and professional service. Thank you!

Stopped in when the store was fairly new and I loved the service! It was perfect. Today I went in and I may never come back to the location. While the store clerk help me, they made me feel I was an annoyance.

Laura at UPS Westford truly goes out of her way to provide great service, thank you!

Women that work here are efficient, helpful and friendly. On my 5 trips here the place has always been very clean...that matters and says a lot considering they deal with a lot of packing materials.

Friendly staff and great service is always provided

Staff was friendly and no long waits.Parking spots are always available and the store is big.

Ive done a number of Notary Public transactions here, plus Ive shipped out a number of packages from this store and Im very happy! Friendly staff, knowledgeable store manager, easy parking.

I needed and 18 x 18 x 30 top loading box. I called and they said they had 18 x 18 x 33. The price was over twice what I could get it for online, but I needed it that day. I went to the store and picked it up. It was NOT a top loading box, but a side loading. I decided I could work with it. So I took it home and packed the 55 pound item I needed to mail, paid the $65 for online shipping, and lugged the packed box to the post office. They refused it - said it was too big. I asked how could that be - I got the shipping info from the USPS website. They said it was oversize: 18 x 18 x 36 and too big to ship USPS, period. Thats right: UPS Store told me 33 and sold me 36! So I got to lug the box back home and since it was not a top loader (my fault for accepting it) I could not easily cut it down to USPS dimensions. I had to go through the whole process again with shipping UPS and now I have to see if I will ever get my $65 back from USPS for the prepaid shipping. Lesson to others: if for some reason you buy a box from the UPS Store, make sure you measure it! Lesson to self: get my boxes someplace else, but still double-check the size.

I forgot to seal my package and asked them if I can use their tape. They said I need to buy one for $3.5. I had to go back home and taped my package.

Today I wanted to drop a trip pack envelope on this location and immediately the women that worked there say to me that she was not going to accept my envelope, which I drop in other locations before and she mentioned that the rules change a year ago and I respond to her That I did it last month, well her final response was that obviously I got that person in trouble and that she was not going to get in trouble because of me, I just wanted to drop my trip pack envelope, she was so rude and wanted me to feel so guilty, at the end I left this store and went to the Chelmsford, Ma store and inmediately took my trippack envelope without any rudeness or making me feel so bad,

I like this UPS Store. So far, everyone Ive dealt with is very nice and helpful.

Really friendly service. And they are open early than other UPS stores. Thank you!

This is the worst UPS I have ever been to. I went there yesterday to ship a package with a pre-printed label and all I asked was to use their TAPE and the guy at the counter said that using their tape was going to cost me $2. I can get a roll of tape for cheaper than that. SO apparently, its their STORE POLICY.

Very courteous and helpful staff.

Closed early and wouldnt let me drop off pre-labeled packages

I am shocked and disappointed on how my package came yesterday. It was 4 days late and the box was all messed up. So i took a picture. Apprently you people dont care about anyone stuff but your own. How disappointing.

Expensive than USPS, as all UPS stores are

Friendly fast service. Took my package and shipped it.

Typically come here to drop off prepaid packages, havent used any of their other services. Never had an issue.

Poor service for the money you pay.

Showed up at 9:30am on a Saturday. Store said it was open from 9am to 2pm. Door was locked and lights were off. Super annoying they can’t even be open when their hours say they are.

Lousy service. Asked for a UPS envelope and was refused. I havent had this happen elsewhere.