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Pro Automotive Repair, Inc.
979 Southampton Rd, Westfield, MA 01085, United States
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Pro Automotive Repair, Inc.
Comments
Ma
Review №1

Lisa and her team are professional and timely I will be using them from now on for my service needs. The way they have treated me and others you have a customer for life thank you again for fixing my sonic

ch
Review №2

Great place always good experience. Nice kind people.

Ja
Review №3

Great shop to have work done and great people.

ke
Review №4

They took my car in and got it fixed in a timely and cost efficient manner. They were professional and polite. I highly recommend this place when you have any car issues. Beyond 5 star review! Thanks guys

J
Review №5

Excellent service… Great customer service too! And I’m very picky about who touches my car;-). Frank resolved the noise coming from the front end of the car which was in my opinion very hard to pinpoint. Problem solved, noise gone!!!

Pa
Review №6

Thanks John,. From getting an inspection sticker to oil changes you guys are excellent and super nice. Quick service at fair prices. Cant go wrong. Thanks 👍

Pr
Review №7

Great service at front desk! The lady is awesome

Jo
Review №8

Their professional and do a great job!! Theyll go above and beyond to help you. The people there are polite, funny, nice and you can trust them!!

Lo
Review №9

I went to have my car inspected.The staff is very professional and friendly. They make every effort to minimize the wait time as well.

Mi
Review №10

Always had my cars quickly inspected. Friendly service.

Kr
Review №11

Family owned and operated, honest, hard working & reliable

Me
Review №12

Recently had my vehicle inspected here and they were great. When I called to ask if they did inspections the lady who answered the phone gave me all the info I needed, while barely taking a breath :-) (she must get similar calls all day) in between sentences. She provided their daily hours, what time their lunch break was, & told me it was 1st come 1st serve. I arrived the next morning with 2 vehicles in front of me. From the time I left my house (I am only a few miles down the road) until I returned I was gone an hour. I would definitely recommend Pro Automotive Repair. I had a great experience with them.

Cl
Review №13

Always a pleasant experience

Do
Review №14

Great for all auto services friendly and helpful employees 👍

wi
Review №15

Always get the best service for our vehicles and a very good reception from Lisa prices are fair for the repairs and very good workmanship

La
Review №16

Quick and great service.staff was very nice!

Ja
Review №17

Great group of people

Jo
Review №18

I would absolutely recommend this place. Very honest and kind people. Had a good experience from the time I got there until I left.This will be my go to place as long as Im in the area.Thanks, Pro Automotive

Pa
Review №19

A nice family owned buisness with great service, would recommend!

Th
Review №20

I brought my Toyota to Pro Automotive because I failed inspection at another garage. I was grateful to get a call from Lisa that it was a loose bolt! Honest auto repair shops are hard to come by. Awesome job! Thank you so much!

Me
Review №21

Honest and helpful. They go above and beyond to fix problem all while minding the cost.

Cl
Review №22

Great shop and staff. Very fair and honest.

Wi
Review №23

I went for an oil change, good service. Done in a reasonable amount of time. Waiting area was comfortable, staff were courteous. Pretty good experience, Ill use their services again.

Mr
Review №24

Called this place because Freightliner doesnt do 3 axle alignmentsAngry sounding girl answers the phone,and proceeds to tell me its$450.00 for a three axle alignment!!!!! ARE YOU PEOPLE OUT OF YOUR &%$#%%^ MINDS???? SOME PEOPLE HAVE NO SHAME!!!!

Je
Review №25

The lady that answers the phone needs and attitude alignment. TERRIBLE PLACE!

Fa
Review №26

This place is amazing. Honest and upfront with you. Always have your best interest in mind.

Gl
Review №27

Super friendly service. Great people. They helped me greatly when I had car trouble while traveling to see family for Thanksgiving, hundreds of miles from home. First class all the way.

Si
Review №28

Went to this shop because i thought my ball joint broke they made sure to take my car for a test drive look up and down my car to find out what was wrong it with. Beyond friendly staff and great work. By far best experience I’ve ever had at a repair shop.

Wa
Review №29

I was looking for a new mechanic when I moved into the area. I went with Pro Automotive because it was a nice clean looking operation. If a business does not have pride in its appearance, it wont have pride in its work is my theory. I have not been disappointed with my experience.They are not cheap, but no one is and they have saved me a lot compared to going to the dealer for repairs.

Ju
Review №30

Pro Automotive has been my first and only choice for vehicle service and sales since I got my licence 10+ years ago. It is also were my family goes and trusts. They are honest and friendly which keeps myself and my family coming back again and again. There are many automotive repair places that try taking advantage of people in a pinch, this is not the case with Pro Automotive. If they find something of concern they will let you know but will not pressure you into anything. The facility is very clean and has the latest equipment to ensure your vehicle is treated well. The waiting area is very nice and it is always a pleasure speaking with Lisa at the counter and the mechanics when they come into the office which makes the customers feel welcome and appreciated.

Mi
Review №31

Quality work at reasonable prices. Nice people with which to do business

Mi
Review №32

If you are looking for an excellent place to take your car, look no further than Pro Automotive. Friendly, quick service and priced right. Thank you for a great experience. Michele Harder

st
Review №33

I have been bringing my car here since I could drive and my parents always brought their cars there. I love this place. Excellent staff and excellent service.

De
Review №34

Very friendly Service! From the Front and back of house!! I was there for an inspection sticker and I was well taken care of and attended to in the waiting area..they were fast and I was out within a half hour!

Ki
Review №35

This is my go to place for my inspection every year because they are quick and professional. I have not used them for mechanical services so I can not speak to that portion of their business.

Do
Review №36

Quick, courteous service by Lisa. Repairs are done to highest standards by their technicians.

Ta
Review №37

I went in to get an inspection and was in and out in 15-20 minutes. Awesome office staff and friendly workers. Will definitely be back and recommend!

ed
Review №38

In order to be fair I want to let you know I went there a year ago, January 2012. I went for an inspection and was treated courteously. The place looked modern and the people behind the desk were straight to the point and friendly. It was jam-packed busy but I was well-informed of my wait. It only ended up taking 30 mins. Im about to return for inspection so hopefully its all good still. Ill try and let you all know.

Jo
Review №39

The good people at Pro Auto go out of their way to treat the customers with respect. I have been going there for a while actually since it was Hyders and I have had no problems what so ever ! and no we are not family and I only know them through their work most places tend to treat people in wheelchairs like your injuries make you stupid or your a leper as if they can catch a spine injury from you But not at Pro and I am glad that they made it through the fire and came out stronger thanks for the service Johnny

Sh
Review №40

Best service ever. Would highly recommend!

Li
Review №41

I would like to respond on the review from Heather Pellegrini I did not order the wrong part the dealer shipped the wrong part once I found out the part was incorrect I quickly called and resolved the problem . I also kept the insurance Company informed on any issuesThe insurance Co updated the claim amount I was informed on the amount to bill the customer by the insurance co advisor. It seems that Heather is upset because she was unable to pocket any of the insurance claim money

Da
Review №42

Professional, friendly. Excellent value.

La
Review №43

Never have a problem always call and ask about something that needs to be fixed with a price on how much before fixing it great place to go I never go anywhere else

Ca
Review №44

Honest and efficient. Always extremely satisfied with their work!

Da
Review №45

Absolutely the best repair shop in the area. Very trustworthy, Family run company.

Ch
Review №46

Very professional run shop. Friendly service advisor and mechanics..

St
Review №47

Well experienced quick very friendly. All and all a great place to go make you feel right at home...

ca
Review №48

Awesome amazing customer service !

He
Review №49

UPDATE: Our vehicle was leaking exhaust and making loud noises after Pro did the repairs. We brought it to a qualified mechanic who identified over $1,500 additional work covered by insurance WHICH PRO failed to diagnose and sent us out the door with an unsafe vehicle. What should have taken a week took over a month due to their inability to diagnose and repair. STAY AWAY!Lisa ripped us off, ordered the wrong part which left us without a vehicle for an extra week while at the same time ripping off the insurance company for keeping it on the lift when the error was hers and the customer was the one inconvenienced. Additionally, broke my key fob and claimed it arrived that way even though quotes emailed prior had no mention whatsoever of a problem with the fob. Crooks and liars....beware.

Ch
Review №50

Great staff, repairs done right

Mi
Review №51

Great mechanics!

Be
Review №52

Great staff

Mr
Review №53

The Only place in Westfield to go for an inspection. 😎Lisa & her mechanics are spot on !

Sa
Review №54

They were friendly enough but charged way too much for an oil change ($70!) and then didn’t tighten the drain plug all the way and I lost a lot of oil.

Ch
Review №55

These guys are the best.

ti
Review №56

Best place around!!!! Hands down!

n
Review №57

Very friendly honest people.

Vi
Review №58

Pete is the Man!!!

Je
Review №59

In and out in 15 min for inspection

Mi
Review №60

They mest up my moms car.

Na
Review №61

Best place ever

Ro
Review №62

High priced but good service.

Ra
Review №63

Great service!!

Ma
Review №64

Love the potty LB

Information
30 Photos
64 Comments
4.6 Rating
  • Address:979 Southampton Rd, Westfield, MA 01085, United States
  • Site:https://pro979.com/
  • Phone:+1 413-562-8242
Categories
  • Auto repair shop
  • Car dealer
  • Car inspection station
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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