THIS UPS Store is fabulously outstanding! For real! Every single person working here gives top notch customer service. I know everyone by name and it feels like going to see family. Stop in and meet Ashley, Chris, Shane, Pat and James. Feel free to let them know Pam sent you. Have an awesome day!

Ashley (Mgr) and entire staff here are pleasant communicative and helpful. I’m not a big “reviewer” but when you have such an awesome experience at a retail location it is well deserved.

I’ve been to this location many times, and every time I’ve been in, the staff has made it an excellent experience. Everyone is so friendly and helpful. They really go above and beyond to make you feel like a valued customer.

I probably go to this store at least once every other month to complete Amazon returns and it’s typically the same 1-4 staff members And they are fantastic every time! They are always in a happy and helpful mood and the customers are always so verbally appreciative of their good nature and efficiency. It’s sad to say, but customer service and just genuinely kind people are often difficult to find these days, so it truly warms my heart to have such a positive experience each and every time. Thanks to the entire team at this location!

I came to this location to get a large document notarized. The gentleman (with red hair) was extremely patient, thorough, and helpful, which was likely difficult considering how busy it was. I noticed that other coworkers were helping the remaining customers, and I dont think anyone there had to wait longer than about 5 minutes (this was early in the day). I am extremely grateful for the workers here, they have really helped out. I genuinely recommend this location.

I had a great experience shipping my camera & lens today! The teams attitude seemed superb even within the last hour of the day, everyone seemed to have high spirts. I was more than happy to hand my expensive equipment over to the guy taking my order. He was very relaxed, good attitude and provided as much help as he could for my best interest. He even double wrapped the box! What a nice guy! 10/10 will go back, great job.

Very nice customer service. All the staff were very helpful. Best customer service I ever experienced in the US so far.Will go here every time even though this is not the closest one.

If I could give less than one star I would. I had a terrible experience at the ups store in Westerville. They were unkind, not helpful, unable to give suggestions of any kind during my time in the store. I was unable to ship my items and had to leave.Beware. They have terrible attitudes and terrible customer service. Take your business elsewhere.

Quick, efficient and the people there will remember you.

I just wanted to take a minute a compliment this UPS store. This team is always extremely helpful and friendly. Ive made multiple visits over the last few months and its always a pleasant experience. Thank you!

Went in to this shop to ship a tablet, the other store I normally went to is no longer in business. Coming here was easy with the email barcode available. Their internet payment system was down at this site so they could only take cash, but on the positive side was they had a workaround printing labels and accepting the orders. Ashley was amazing and great customer service skills. Thank You.

Ashley who works here was very helpful and nice. Great customer service. Thanks.

Excellent customer service! I drive past 2 post offices just to get here, and it’s TOTALLY worth it. They are saving my sanity, one package at a time!

Probably one of the best customer service I have received across UPS stores. The staff here is super helpful and nice.

Ashley, manager, was very professional and helpful to rectify and resolve my issue. She should really be honored for what she does. I do not know Ashely except via UPS Maxtown store. Ashley is a real keeper!!

I normally would give this ups store a 5 star rating. I go there a lot and find their service good and my packages always get there on time. Today I was disappointed when I went in and no one had a mask on. The employee asked can I help you and I said I would like to have someone with a mask help me. I take this seriously. I have MS and have not been out hardly at since the stay at home order. I thought that your employees would be wearing masks and was a little surprised to see no masks on when I walked in. The one employee was very helpful and put a mask on for me. These masks are not to protect your employees but to protect your costumers. The one employee was young and may not feel like she can get the coronovirus or spread it but as an owner you are responsible for your employees and their actions. If it is not a policy of yours to wear masks I will have to accept that and I will go back to the us postal service to mail my packages because during this time they are wearing masks. Their service is not nearly as good as yours but I will take safety over inconvenience

With every visit I am immensely greeted just inside the door.All of the associates are knowledgeable, efficient and respectful of the customer they serve.Cheers

Good store.

5 stars not enough for the Service here ...awesome customer service!

The staff at this location were incredibly helpful and mitigated all of my anxieties after having to deal with 2 USPS locations. This place has earned my business, I’ll never go back to USPS.

Great experience with Chris. Thank you.

Ashley was so helpful and patient with my huge Amazon return. Best service I’ve received at a UPS store!

Tried to call them for 4 days and they never picked up the phone. The worst part is they charge $5 for merchandise pick up. I’ve never heard this before

Always helpful and give us options about different shipping rates. Even leave packages out for us if we cant make it before the store closes. Also, dont nickle and dime you for extras (email alert when a package arrives, store key for after hours, etc). Check other stores and they charge for most of these, if not more. Definitely reasonably priced!

Not a mask in sight.

Excellent staff and service at a very busy very clean very organized location

Im moving across the country and this place has been extremely helpful. The employees and manager helped me at every step of the way and were very friendly and welcoming, especially Corey. I wish other shipping companies and locations were as helpful and friendly as this location and I absolutely will be using them whenever possible. Perfect.

Worked with Cory today ad had a fantastic experience. I had many packages to ship out to multiple addresses. He was extremely courteous, thoughtful, and helped me make sure everything was being sent properly. Worked on getting the right packing material and took care of all the boxing. Am looking forward to my next visit since itll be a breeze.

Fantastic service and personable staff, cant recommend this branch enough!

Best UPS store I have ever been to in 4 states..fast and efficient and very helpful!!

Tonya was super to work with and took care of my shipment! Store had no AC so I appreciate the hard work!!!

The staff here are rude and blame the customer for a UPS mistake. I was told guaranteed the package would be there the next day. Now the package is being delayed a couple days because of UPS. I went into the store to say ok well overnight this at your expense to make it right because I had an extra of what was being sent. First I get you want us to be out $50 bucks from the employee with tons of attitude then it’s not our fault the weather delayed it. It’s June in Ohio it’s going to Chicago only thing that has happened is some rain nothing major. He goes what about earthquakes how can we account for those. Seriously earthquakes let’s take it to extremes shall we. They did nothing for me other than waste my time and make me mad for the rest of the day. The funny part is I called UPS and they said it was loaded onto the wrong truck not anything about weather. The staff are liars, accuse the customer of being wrong and an idiot. I would avoid this place like the plague if I were you. You’ll wait in a long line then when UPS messes something up they just pass the buck.

Productive stop today.... I went to ship stuff, they packed some other stuff I needed to ship also, and got awesome prints to enclose with ALL my packages.Very friendly service, easy, and done.

I shipped a package containing Christmas gifts to my family on 12/17 and it still has not been delivered. Today is 1/30. I have stopped in and called several times and have not received a response. UPS tells me the package was never shipped. It wasn’t scanned, ever. So was it stolen? Who knows. I’m told now, SIX WEEKS LATER, that they need to submit the claim? I thought the claim was submitted when I called the 800 number on 12/20? I’m at a loss. When I call the UPS 800 number I’m told they can’t share information with me because The UPS Store is listed as the shipper, not me. This is the absolute worst customer service I’ve ever experienced. And not a single person I’ve spoken with has even said “sorry”. Ridiculous.

The young man who assisted me when picking up packages was very rude, I think he was frustrated by his own poor communication skills. I’ll start using another location although this is close to home.

This is my favorite UPS Store! This location has the best customer service ever! I am always greeted warmly, have any questions answered politely and professionally, and always thanked for my business.

Despite a sticker on their window, website and info on Google Maps, this location DOES NOT OFFER NOTARY SERVICE. Employees are rather rude that I even asked. I tried to call a few times but they do not ever answer their phone. Only voicemail. STAY AWAY FROM THIS PLACE.

Fast and friendly customer service for a great price. They even put some extra tape on our package for no extra charge.

Fine little shop. Ive only ever really dropped off packages for delivery here. The staff is very friendly.

Always helpful and kind for my amazon return:)

Worst Customer service anywhere I have experienced in a years. After I commented to the clerk, I know its not your fault for a fuel surcharge, he responded with a rude, indignant voice - you can always drive your package ... I was offended beyond belief. I will never do business at this location again.

Service was terrible. Usually its alright, but today the older man with grey hair was especially rude when all I was doing was dropping off a package. It was 5 minutes before they closed and he wouldnt let me in.

Always excellent efficient service

Awesome customer service !!!

Ill-mannered counter staff who believe that the customers always wrong. Were a franchise, not UPS and were not going to help you with anything we dont have to. Next.