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Karl Malone Powersports SLC
1379 W 3300 S, West Valley City, UT 84119, United States
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Karl Malone Powersports SLC
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Mi
Review №1

Great experience buying our Can Am from Josh, Jeff, and Blake. We went in with no idea what we were looking for and walked out with the ideal toy. Josh was so knowledgeable and enthusiastic. We had planned on a less expensive vehicle and because we trusted Josh and his expertise, we ended up with this sweet Can Am! Wereally appreciate the deal Blake and Jeff offered (especially hooking up my teenager with riding friends). We were so impressed we sent my sister and family back for a dirt bike! Thanks you guys - we had just as much fun buying this as we did on our first ride.

Ja
Review №2

Found the Goldwing I wanted and applied for information and financing online. Rick Moody reached out to me the same day and was wonderful to work with and Abbey had me approved for financing before I even went down to the store. Both were amazing to work with and fun to talk with. Rick even reached out after the sale to see how things were going. Class act cannot say enough good things about them.

Ja
Review №3

Very smooth process buying from these guys. Our salesman was Josh, he was very helpful and knowledgeable in the steps of buying our new machine. If and when I did have a question or concern with the machine that he could not answer he was very prompt in getting the answers I needed. We had a door alignment issue that was very minor and I planned to adjust once we were home. Josh took it upon himself to grab the tools and make sure it was right before we left. If you’re looking to buy a new machine he is definitely your guy!

DB
Review №4

Joshua Lloyd helped me get into my new CFMoto 500 on Friday and would highly recommend anyone that is looking to for a easy and no pressure experience to go down and see himAnd thank you again Joshua Lloyd

La
Review №5

Great to work with. We called beforehand to see what they had in stock while shopping around for our sons first dirt bike. I should have asked the out the door bottom line price before driving an hour there, but was so excited they had something in stock. They mentioned typical fees over the phone and I thought okay a few hundred dock etc plus tax. They had those typical fees PLUS an etch fee (which gratefully they removed) PLUS $1100 for assembly and freight on a $2300 bike. They mentioned this is typical for their shop and its that high of a percentage for ATVs as well. I was a bit sticker shocked and, like I said, am kicking myself for not asking before driving up there.Our son is thrilled with his first dirt bike and they were great to work with. Ill call around and compare bottom line prices more before going up there again, though.

Br
Review №6

Casey with the sales team was awesome to work with. He answered all my questions quickly and efficently.Abby was fantastic, where we were fromIdaho, she was willing to help us go through our loan institution and get me all the info for the approval.Thanks to everyone who helped me get my new sled! Everyone pray for a good snow year.

Da
Review №7

Normally I cant stand salesmen, and I tend to avoid them like the plague. This was the very first completely enjoyable buying experience I have ever had! I never felt pushed, rushed, or pressured. These people have patience and a sense of humor! Josh was a fantastic salesman! I dont have my license to ride a motorcycle, so I talked Josh into riding it for me and giving me his opinion. It was a total conflict of interest, but he did it anyway! What a fantastic company!! The best part, was that we werent handed off to 50 different people just to buy a motorcycle. I would totally go back to these guys!

Ja
Review №8

Josh was awesome, my son is going to be so happy with his outlaw 110! Josh truly made everything just perfect, stand up guy for sure! Thanks man!

Ma
Review №9

After reflecting on my experience at cm power sports, I was generally satisfied. If I could go back in time, I would have inspected the bike better but as a used starter bike it was a reasonable good deal. Next time ill be better prepared for the dealer experience.

Cr
Review №10

Just purchased my first Side by Side, and the experience was everything I could ask for. Josh at Karl Malone (old Plaza Cycle in West Valley) was super professional and did a ton of work and due diligence to earn my business. After shopping around, and doing some research on the machines I was interested in, I knew I wanted to do business with them. They weren’t the cheapest right off the bat, but they were able to match price of their competition. Their “pit pass” for service was the Cherry on top of a great deal. They’ve got a customer for life. Thanks Josh!2021 Kawasaki KRX 1000 Trail Edition

Vi
Review №11

Ive dealt with thus store a long time ago, and Im happy to deal with them again. Blake has been very helpful with my future purchase of my next Ryker Rallye. I just cant wait to get it as soon as it arrives. A salesman known as Tarzan was extremely helpful helping out before I even arrived in the State. Great crew!

CO
Review №12

Took the Raptor to Little Sahara over the weekend. Had a Blast for sure. Christian is an awesome sales guy made everything smooth and easy. If you go here get Christian to help you!!!

Br
Review №13

Great experience buying my first dirt bike. Rick Moody was amazing and didn’t pressure us to make a decision. He was very friendly and even hooked us up with some gear for the new toy! Will return for future business!

Je
Review №14

Kirk my sales man was informative, helpful, and always had a smile on his face. He never had a problem answering all of my questions and I had a lot. There was a couple issue with my machine when we went to pick it up and Kirk and the sales manager had no problem making it right for us. The finance manager also work his magic to get us the best finance rate and was always helpful answering my questions as well. I would recommend anyone looking to buy off road toys to give them your business and you will not be disappointed.

Jo
Review №15

Kirk was top of line! Called in Monday morning and got the new 2021 rzr 1000. Had a elk hunt that weekend, Kirk made it happen and the weekend and hunt was a success! Couldn’t of done it without Kirk!!

Gu
Review №16

Just got a Kawasaki Ninja 650 from here. Zach was a really cool sales guy to work with and was informative and friendly as can be.

Je
Review №17

T what a great place to do business! I worked with Zack and he was great. The entire staff made me feel good about my purchase. They were extremely friendly and made everything feel like a breeze to work through. I recommend highly this business

Je
Review №18

Had a great time buying at Karl Malone Powersports. Christian was awesome to work with and all the rest of the guys that helped were great. We were happy to take home the Honda Talon we were searching for and the whole experience was easy and fun. Thanks again Tarzan! ; )

be
Review №19

I had to write and let everyone know how amazing this company was to make sure they made sure this machine made it back in and went though it and made everything thing right. They treated my sister and her husband with total respect and dignity. They kept them up to date of the process. There machine is running and they are very happy....The way they handled this situation made me respect them so much that I have taken my UTV and my 4 wheelers in for maintenance. I really appreciate Derrick honestly and customer service.Im writing on behalf my sister, she just had a liver and kidney transplant her husband purchased a used utv and took to Karl Malone Service Department to make sure everything was working and running great. They charged them almost $700.00 to let them know everything was running super and shouldnt have any problems. Well guess what they took for a close little ride and it broke down. We loaded up and took back. When we took back they said it was the belt remember they check this before. They replaced this and charged them another close to $600.00 and said they shouldnt have a problem. They planned there first trip since her surgery to Fillmore. All riders know area they drove to Maverick and broke down. Lucky a lot of nice people help them get back. I normally never write a review I thought this was important to share. So be carefully what mechanic you may get.

Sa
Review №20

Convenient location. Josh was great in helping me buy the bike I wanted quickly. Everyone was nice and knowledgeable.

Do
Review №21

I’ve wanted a rzr pretty much since they came out, looked at getting one a few times and wasn’t happy with payment amounts. Josh got us hooked up! He remained professional even while being in ten places at once. This is not something everyone can do. He continued to answer questions and run around to each department for us. Thanks Josh!-Mike McCormick

Jo
Review №22

I will recommend Karl Malones to all and Kirk was absolutely a great guy to work with,communication was really good and he filled my order which was a difficult order so props to the Malone team..ty lots. Definitely my go to team....ty guys.and kirk.

An
Review №23

We just purchased this bike and boots from Karl Malone Powersports and had a great experience. Josh Lloyd and Colton Hirrlinger were great to work with. Would definitely buy from them again!

ga
Review №24

Went in there with the intention of buying a dirt bike, and this location has the best customer service I’ve ever experienced. Even the next day when I came in everyone called me by name, and Jordan the gear specialist helped me get everything I need while being super friendly and honest about the products. I will be going back here anytime I need something motorcycle related.

Da
Review №25

Made a purchase of 2 CFMOTO 600 touring atvs, and I couldnt be more happier. Our salesman Drake was great. To our surprise so was the whole buying experience. Honest, informative and friendly atmosphere. I felt it wasnt a one time sales but a friendship in the making. Not only did I decide on Karl Malone Power sports to make my purchase, but Ill be doing all my service with them as well. There are several places to buy an ATV but theres only one Karl Malone Power sports. Make the right choice Im sure youll be glad like me.

No
Review №26

Purchasing a new motorcycle from Rick M at Karl Malone Powersports was as good as it can get in this time. I went to several dealerships and finally zeroed in on Malone Powersports because they were always truthful about their inventory (their online presence agrees with their physical inventory) and also they were very quick to acknowledge me and my desires when I visited them. They had to order my bike, but did so honestly and with full disclosure about timing. The bike came in early and they took care of me right away. As I communicated with them in the interim, they were quick to respond. Even with Rick’s personal texts. I fully recommend Malone Powersports.

Ja
Review №27

Josh was awesome to deal with! Made the process of buying very easy. Great customer service.

Ta
Review №28

I recently went through KM Powersports for a new bike, and couldnt be more impressed. I had a great experience with everyone there, especially my sales guy Rick Moody. I never felt under pressure at any part of the buying experience. If you are in the market for a new bike, it wouldnt hurt to stop by, sit on a few bikes, and meet some of the guys.

Ja
Review №29

Josh was awesome! He answered all of my questions, and helped with my trade in and finding the perfect ATV for my needs. They were more than helpful even though we showed up close to closing on a Friday.

Be
Review №30

The team was very attentive to my needs. Very friendly like a friend you haven’t seen in a while. Josh Very personable making sure he could fine exactly what I wanted. It was very nice not being pressured. I was in and out with my machine within an hour or two. My son purchased his machine from them and was treated very well so I thought I would give them a try. I will do my next purchase there for sure. Thank you power sports team. Thinking had left my driver’s license there I called Josh after hours he went out of his way to see if he could help find it. Come to find out I had put it an a do Ofer think spot than normal had it all the time. Thats costumer service.Thanks again Josh your the man.

Lu
Review №31

Rick was awesome! No pressure and easy to work with. Had all of my questions answered. Everyone there was super friendly and helpful. I’ll definitely be back! The new R7 is an amazing machine!

Je
Review №32

We had an amazing experience with the guys at Karl Malone - Kelvin, Rick and Josh are the greatest guys that are knowledgeable and eager to help with every step along the way, including after purchase questions. We will be back!

Da
Review №33

Wow Josh lloyd got me hooked up with the 2022 crf450rwe, it was a special order and he came through, the bike was ready and I couldnt be any happier that this really happened . Karl Malone Powersports thanks this purchase was smooth and easy .

Cr
Review №34

Hi, this is George writing this review. I just bought 2 Can Am Defenders from KMP. The machines are great and I am very happy with them.I do have an issue with the condition they were in when I picked them up. Neither machine had gas in them and I had to add gas just to unload them when I was back at my yard. Also, there was not any windshield wiper fluid in either machine. I have never bought a new vehicle that was out of gas and wiper fluid. I spent almost $70,000 and had to provide the fluids myself.On another note, Joshua Lloyd is a pleasure to work with. He is very helpful and willing to listen. Ask for him if you ever need help at the SLC store.

Ju
Review №35

These people are great ! Really enjoyed working with them 69/69 would recommend !

Da
Review №36

I just bought my 5th vehicle from this store, Josh and Chuck were great to work with. They gave me a very reasonable trade in towards my purchase.I’ll be back for sure.

Wi
Review №37

Rick Moody was great! He knew his stuff, answered all my questions, was quick to follow up with me and got me what I wanted. Thanks Rick.

To
Review №38

Worked with Colton for about a week, talked about a few machines and we finally made a deal on a beautiful Maverick X3, he was awesome to work with and all the other employees were very nice and professional. Would definitely go back to buy a new toy. Highly recommend.

Am
Review №39

Had a great experience with Blake. He was quick to get back to me about a dirt bike inquiry and was able to hold the bike I wanted until I could make out there.Everyone was very nice from being greeted when we first walked in all the way to taking payment. They also love dogs and were very happy to see our pup that we had to bring with us.Definitely worth the 3 hour drive!

Em
Review №40

James was great, he didnt pressure us into anything and was super helpful giving his opinion on what was going to work for us. :) the rest of the team from financing to customer service was great! We’ve already told all our friends and family to come here!

Tr
Review №41

Rick Moody and Blake both did such a great job helping me but my first bike! Not once did I feel pressured into anything, which is a huge deal for me! Will very much recommend them to friends!

De
Review №42

I have owned my Honda Pioneer 1000-5 deluxe for about 2 months now and it has been at the dealership 7 of the 8 weeks that I have owned it. I purchased it including some accessories to be installed (street legal kit, roof and windshield). I have also had a few issues with it stalling when I would put it into gear as well as the brake switch assembly needs to be replaced. I hope all these things are little issues that need to be taken care of and not going to be ongoing issues with this machine. I bought a Honda for a reason so I wouldnt have all these issues. Honda has always been reliable in the past. Im extremely frustrated with this dealership and would never recommend them to anyone. Im about ready to get my money back that I spent on their 2 year service and maintenance plan ($499) and 60 month extended warranty ($2000). I cant even get any call backs on updates on the status of my machine! WARNING ⚠️ Do not go here! They deserve 0 stars.

St
Review №43

I was about to purchase a new Polaris LXT 550, and ended up having a negative sales experience, in an awkward and uncomfortable environment. I ended up purchasing from a competitor and Im happy I did! Here is why. I was a cash buyer with the need to drive long distance, and I was looking for a sales experience that was mutual where I felt valued as a customer. My salesman, Zach, tried his best to put a deal together for me and went back and forth with his manager who I believe was Jeff. However, management wanted to charge freight, assembly and documentation on top of the MSRP which was very expensive. I asked where I was a cash buyer, traveling longer distance, if they would be willing to back up on price to help me feel some value. I asked if they would waive their $250 doc fee. They mentioned because of limited inventory and their confidence in themselves in selling the machine to anyone, it is what it is and were only willing to discount a max of $100 off their doc fee. I felt the sales environment was one sided, and I really didnt feel valued, or that my opinion mattered. I ended up doing business and purchasing the same model snowmobile from a competitor, and Im pleased I did! I recommend working with a different group, if your experience is anything like mine.

Da
Review №44

Casey is by far the best person to buy a bike from! Hes so kind and considerate and took the time to get me comfortable with the clutch I just bought ^. ^

Si
Review №45

Joshua Loyd was an exceptional salesman, he went out of his way to keep me informed in the ordering and delivery process of a 2021 Rzr pro ultimate.

Ke
Review №46

Zach took care of us and was great! We also shopped at the Karl Malone in Heber and they couldnt have been more rude. Overweight older guy with white hair who sits to the right as you walk in was HORRIBLE!! Rude and could care less about selling me anything. Zach and Jeff were the total opposite. Very nice and fun to BS with. They made buying a good experience!

Mi
Review №47

We originally ordered our SeaDoos and trailer in September/October, 2020 from High Adventure. Amazing experience!!! My husband and I went to make a payment on them, and the building was closed, front gates were locked. Thankfully, my husband remembered they were bought out by Karl Malone Power Sports.That same day, he called them to confirm they acquired our order from High Adventure, and they did. This was a couple of months into the new year. We knew from the beginning of our purchase, they probably wouldn’t be available until May, 2021.It was close too, if not into March, before we started making calls to find out the status of our wave runners, possible ETA, etc. The communication was horrible, for lack of a better word. They stated they would call or my text my husband back, and rarely did. When they did make contact, they said they had no way of contacting the manufacturer to get an update. One of the calls my husband made, the person on the other end of the call said one of them had come in, but it wasn’t ours.It was a rat race. Literally a rat race. When both of them FINALLY arrived, the trailer didn’t, and I can’t tell you how many times my husband had to tell them the trailer was bought with the original order. Needless to say, we got another trailer, had to buy that outright, or we would have had to wait at least another two weeks for our trailer to arrive. We were over it, so we took another trailer.When we went to pick the up and sign the paperwork, they told my husband said it would be ready to go. Nope. We waited while they printed and organized the file.They need to improve their communication with their customers, ten fold. When they bought High Adventure, they never sent a letter, an email, or made a call to let us know. I don’t know how we would have found them, OR got our money back if need be, if my husband didn’t remember who bought High Adventure. Absolutely terrible communication with their acquisition.I am grateful the deal is done and over. We love our wave runners, but I wouldn’t buy another product from Karl Malone Power Sports. Their customer service sucks and the information provided to us, was always vague, unclear, or incorrect. We weren’t sure if they would ever come, let alone get the several thousand dollars back that had been paid towards them if we had too. Glad it’s over!!!

Be
Review №48

Kirk made this shopping experience far to easy, in and out in 20 min. the dealership was clean and one of the best motor sports places I’ve seen look that nice.

Mi
Review №49

I searched for several weeks to find a motorcycle. I contacted Christian, aka Tarzan, at Karl Malone Powersports. He told me one would be shipped in the next week or two. Christian kept in contact from its delivery, assembly, and when I could pick it up. Great experience, would definitely recommend this dealership. I did have to travel about 250 miles but it was well worth it!

Pa
Review №50

I just recently bought a 2022 KX250 from this shop. It has been great working with these guys, especially Rick Moody and Colton. They were a great help in picking out the right bike for me and through the process they were always there to help and make sure questions were answered and things were taken care of. I definitely recommend these guys if you are in need of any and all things powersports.

Ly
Review №51

Best service youll get at any dealer in the valley. Blake was my sales rep. Hes super knowledgeable, personable and low pressure. Parts got me hooked up with new gear and were super helpful as well. This is the 3rd bike Ive purchased here. Super happy customer!

ja
Review №52

If your in the market for anything Powersports go see Josh Lloyd at Karl Malone. This dude went above and beyond to get me a bike after months of looking and not being able to get it handled he called and then worked it out to make it happen. He also was able to get me the stuff it didn’t have with it on his own. Super good dude go see him.

ha
Review №53

They made the process super easy. I was helped by Tarzan, and through their website and sms I was able to get most of the process done before I even went in! Highly recommend working with them

Au
Review №54

Karl Malone power sports. What a great environment. The sales team is all time! There customer service is by far the best in Utah. They have great selection of gear, parts, and vehicles. Anything from snow, dirt, and water. Ask for josh if you go there. Guy is legit!

Sc
Review №55

Salesman was ok. Good selection.

Ge
Review №56

First time ever leaving a review, Karl Malone powersports did exactly what I needed. New 450, got it home adjusted levers, bars and sag to my liking and it seems to have been assembled really well. My salesperson was conversational, casual and diligent. Efficient process I was in and out rather quickly. I really appreciate it. Cant wait to ride....

Ch
Review №57

Josh was a great salesman. Answered all our questions and fit our oldest kids with the best 4 wheeler for their age. Buying went so smoothly and we got a fantastic deal. Highly recommend him and Karl Malone Power sports if your looking into buying.

De
Review №58

Anyone who’s in the market for an outdoor recreational vehicle go check out Karl Malone Power-sports in SLC! Those guys know their stuff and are Great people to work with and they will do everything they can to help you find your Dream ride!

Ry
Review №59

Working with Blake was a positive experience. He was responsive, reasonable in terms of getting an appropriate price and I didnt feel pressured. I also have to comment that he was kind towards my children and the place felt welcoming, where I was able to conduct business related to the purchase of my bike, while my children had a look around. This is an impressive dealership with a ton of gear, expertise and know-how. I was more than satisfied with my purchase and the service after leaving. Thanks Blake!

Ti
Review №60

The service was amazing, I had purchased a 4 wheeler over the phone and it was ready and all the paperwork was ready when I got there. Our experience was top notch with Josh and the associates. Thank you so much.

Ma
Review №61

We had a a great experience! Josh was very helpful and good to work with.

Au
Review №62

Workers were super friendly and very helpful! Gave me a great price on my bike. Highly recommend

Sh
Review №63

Josh is the best! We really appreciate all of his help. Everyone was very friendly and helpful. Would recommend!

Fa
Review №64

We had an awesome seller, called Joshua! He helped us to get our jetski! He explained every detail we needed to know about the price, the equipment. We had a great attention since we start the process till the end! We really recommend Karl Malone Powersports!

Br
Review №65

I want to thank Rick Moody and the Karl Malone Powersports Team for an awesome experience with our purchase of our Polaris RZR and accessories. Rick is very personable and very low pressure. When we started looking for a side by side, Rick was the only sales person out 12 dealerships that responded for my request for information. I will be back for parts and service.

Ch
Review №66

We purchased 3 machines, The experience with the first two went flawlessly, service and sales went great Rick Moody did a great job at taking care of us, how ever it may be with the third machine, we are still pleased with the service and sales, Thank you for the experience.

Pe
Review №67

Josh totally took care of me and my husband. We traded in a BMW 1000SS and. Suzuki 750. They gave us top dollar trade in on two beautiful 2021 motorcycles. The whole experience was enjoyable and the service there is top notch from everyone. Thank You!

ch
Review №68

Over the years I have bought several toys from plaza now Karl Malone.There pricing has definitely shot up since the mailman took over. Went to buy a dirt bike a couple months ago they could only get down to 6200 went with Tooele valley got it out the door at 5028.Jut bought a sportsman the sales representative Zack was great, very eager to answer any questions and really tried to get the price down where the competition was. In the end I paid 300 more than steadmans but plaza had the color in stock I wanted and I would have had to wait for couple weeks.They are close and have a great parts shop. Will always get a price from them when buying toys.

ER
Review №69

James was very nice and knowledgeable. Got great bikes and great service.

Kr
Review №70

Garbage scam artists. Take your money with the speed of light and offer a refund in 7 days. Colton helped (ha ha ha) this place is the same as it’s always been. Bait and switch “we have that and we got you financed” to “we are still waiting for an approval” which lie to believe? If you are smart (which apparently I wasn’t) you will take your time and money elsewhere. They would rather do factory demos then actually sell the product they promise and take your down payment and deliver nothing.

Br
Review №71

Kirk at Karl Malone Powersports in SLC worked with me on finding just the right snowmobile. Thanks for all the effort Kirk!

mi
Review №72

Kirk was knowledgeable and very helpful. Tight market so no deals but he made it work for me. I’ll return.

Kr
Review №73

Very friendly. We were greeted right away when we walked into he door.They have a nice supply of motorcycle on hand. They listened to what I wanted and fitted me with the bike that met my needs.

Mi
Review №74

First things first Casey is a great guy and was awesome at getting me what I wanted, but I am quite disappointed to find on my sales receipt there was over 2k in shipping charges for the motorcycles I bought, this is separate for assembly charges. I am baffled that to ship a car cross country it costs about 1500 but for two 110s there is over 2k in shipping!? Kind of makes me think that the dealership is a bit shady. How ever if shopping at Karl Malone I would highly recommend Casey as the sale person to work with.

zu
Review №75

Josh was great! Placed an order over the phone for 2 atvs, and had them picked up. It was effortless! Finding ANY atvs at the moment is challenging with supply constraints, but Josh quickly found the 2 I was in the market for. Very thankful! Great work Josh and Karl Malone Powersports. I would highly recommend

Be
Review №76

Kirk was great to work with. Great experience and great value on my trade in!

Sa
Review №77

Drake, Blake, and Jeff were all amazing to work with. Found me a 2021 mt-07 very quickly when I couldn’t find one at any other dealer. Highly recommend working with any of those guys for any new purchase

Da
Review №78

Josh was a great help to me. I just went in looking at a new bike to buy. Though I didn’t end up purchasing I was impressed by their prompt attention and knowledge. Josh, the salesman had a few funny stories as well. I will return should I decide to purchase a bike in the future.

ja
Review №79

These guys were awesome. They delivered my deal as I was told, they bought my motorcycle and I was very pleased with management and my salesman James was the bomb!

Co
Review №80

This is my first time posting a review for literally anything. Im writing this because I committed to doing so, and I feel that doing what I said I will do is indicative of my integrity, an extremely rare quality in our current state of humanity.That said, Zach (my salesman) and Jeff (sales manager) were both great to work with. They were kind, helpful, friendly, excited for my purchase and mostly responsive. The main reason I purchased from KMP (Formerly known as Plaza Cycle) is because they were the first dealership to *finally* get the bike Id been thirsting for. Almost a full week ahead of the other dealerships I contacted in the state of UT.This is the second purchase from this dealership, of which the first was a relatively good experience as well, albeit I was much younger and didnt fully appreciate the power of compound interest. Buying accessories/gear is now something I realize everyone should factor into the equation of a purchase like this.In reference to my most recent experience, I paid a premium to assemble the bike, a destination charge and a dealer dock fee. Overall I feel mostly satisfied with the machine I purchased, however as Ive had the time to take a more intimate inspection of the machine, there are two areas of damage that Im rather surprised to see from a bike that was literally just off the truck.These are items Ive NOT taken up with the dealership, as I know they have (and will maintain) plausible deniability, in that Ive taken possession of the bike and now whatever I bring up as problems will take my time, and frankly speaking, it just isnt worth the effort.I am a through and through a diehard Honda fan, which, as a manufacturer has always been a solid choice in my experience. With now 15 ownership experiences under my belt, I feel despite differences in dealership treatment and support, Honda has always been a great brand to invest.However, in the end, my dealership experience was overall good and I feel the level of customer service was definitely on the better side of things. Perhaps I must concede that my expectations are too high, but in this review Im writing it to not only applauded KMP in their approach, but to also provide insight to prospective buyers. Isnt this the whole point of me taking the time to write this?

Ca
Review №81

We showed up just before closing (not realizing that it was almost closing time) and had great help from multiple people in the dirbike safety gear department. They were helpful and knowledgeble in getting us the right gear for our needs and patient even though they were already past closing. They had the best selection in gear of the few stores weve been to. Thank you to your team!

Ma
Review №82

The dude that sold me the bike was awesome. Hands down. The dealership nah… bike had low tire pressure, low coolant, low brake fluid. They told me the changed the oil. Not sure if they actually did so I’m doing it myself. Problem was the bike only had 500 miles on it when I bought it from them. I would’ve gave them a one star but thankfully the dude that sold me the bike really worked with me took his time no pressure and help me get into the bike. Honda cbr650r oh ya the chain was loose had to take it back the next day. No I haven’t took the bike back to them because I don’t really trust what they do now you would think when they had the bike in there to check the chain was loose we looked over a few other things to.

lu
Review №83

I am very pleased with the professional service that I received while working with Josh.

br
Review №84

Josh was very knowledgeable about all the motorcycles and was very patient. Made the buying experience very easy.

Ro
Review №85

James in Sales and Abby in Finance were great to work with! We had some manufacturer delays, which was to be expected, but they were responsive and helpful throughout the process! Love the toys we got here!

Ca
Review №86

Caring salesmen and fair prices with no bickering. Ask for Josh - who (even on a Saturday) took time to make sure I would get a bike I felt safe on for my first street bike. My husband and I have purchased motorcycles from several places in the valley before, but I will definitely be back to see Josh when I’m ready to upgrade my Yamaha VStar 250!

Br
Review №87

Got my first bike here a couple days ago and they were so helpful. I was helped by josh and he gave me wonderful advice and checked in on me after I had drove it home to make sure I was back safe. Very friendly staff, they made it super easy and didnt take long getting back to me. Definitely will be coming back next time I want a bike

Jo
Review №88

Salesmen was great to accommodate! The place was super busy so he was running around like crazy trying his best to get all the information I asked for. Ended up with a brand new bike that he had his mechanics build so I could take it home that day! 10/10 would recommend to others and would definitely come back for any other toys I might want in the future.

Ky
Review №89

Zach did a very good job helping me get my 2022 kawasaki vulcan s

Da
Review №90

Had the largest inventory of any store I went to and they made the buying process super easy.

Er
Review №91

Ive bought four motorcycles in one ATV from Karl Malone powersports and salt lake City. Ive received good service each time. The first time I was helped by Casey in the second time I was helped by Josh. I both did a good job. I also bought a royal trailer and that was a pleasant to experience as well.

Mi
Review №92

I worked with Josh at Karl Malone Powersports SLC. Best experience ever at a dealership. He was not pushy and extremely helpful. Printed all the specs I wanted, very knowledgeable, couldn’t be more happy with my overall experience. If you visit Karl Malone Powersports SLC ask for Josh, he was great!

An
Review №93

The financing guy was so unprofessional and un-respectful customer. He called me” Hey come here and give me the out door price for Grom ABS”. After I said I didn’t want it, He scraped the paper in front of me. If there is a 0 star, I will give this guy right away. I would not recommend this dealership, don’t buy anything in this dealer.

Ty
Review №94

Alex and the team in the service department were awesome! I needed an ATV fixed quickly to make a trip the next day and they totally pulled through! Great customer service! Thanks guys!!

Ra
Review №95

My wife and I bought a F3 spyder from Karl Malone in July. Our salesman was a pleasure to work with I’m not sure what his name actually was but everyone called him Tarzan. The financial aid department person we worked with was okay but from things that went bad from there was apparently his fault. The dealership is supposed to send title paperwork to your local DMV within 30 days so DMV has time to process it before your temporary tag expires ours was not sent until the temporary tag had expired so I contacted them about getting another tag until the DMV could process my paperwork. There answer was Utah temporary tag is not legal in any state but Utah and they should not have given me one. How the hell can you sell a motorcycle without any temporary tag on it. So I have been riding my motorcycle for 60 days without any legal tags. I should have went to Denver and bought a motorcycle same distance drive time I just thought these guys sounded better on phone. Won’t make that mistake again. I won’t go back to them and I strongly recommend you don’t

Cr
Review №96

It was one of the quickest and easiest deals Ive ever made Rick Moody and all of the crew at Karl Malone or more than accommodating and helpful than I ever expected

Mi
Review №97

Quoted $3000+ for freight, set up, and doc fees. That was 25% of the cost of the machine. I know its hard to find a machine right now, but you can find other dealers who arent looking to take advantage of the situation. I wont ever look to this dealership family again. Theres a reason why these guys were the only ones with machines in stock I guess...Edit 07/22/21: Dealer responded that they dont have a record of me, so I attached a screen shot of the quote they sent me. The manager contacted me after the review, and sent me another quote with a slightly reduced set of fees -$2208 (also attached)- For those who wonder if everyone does this, Weller Recreation quoted $150 doc fee...and that was it...no freight....no set up....just what the sticker was plus $150.

Li
Review №98

I had a great experience with Josh. He took his time to answer my questions and was available through out the process. thanks so much for your help Josh.

Jo
Review №99

Less then impressed with this place. Paid for them to install a street legal kit on a sxs purchased new from them. Side mirrors we looking at back tires and me nor the sales person could adjust them to make them actually usable. Sat for 45 min while the service department tried to figure it out. Apparently they were installed with the wrong hardware. Wiring on street legal kit is sub par at best. Not secured anywhere and just ran the easiest way possible. I guess 35,000 does not come with any quality control.

Za
Review №100

Overall I was very happy with my purchase of a new dirt bike. I traded in a 650R kawasaki ninja, and when he asked me what I wanted for the trade I was honest and gave him my lowest price in mind. The salesman then came back and offered me more than the lowest price I had in mind, even knowing that I would have been happy with less. Im sure I did myself no favors, but the point is they didnt take me to the cleaners on it. Ill be back here for more toys someday, and I highly appreciate the integrity of the sales people here. There were a lot of additional costs in fees etc over the sticker price, but if thats an issue to anyone, find me a place that doesnt do that.

Information
100 Photos
100 Comments
4.2 Rating
  • Address:1379 W 3300 S, West Valley City, UT 84119, United States
  • Site:http://malonepowersportsslc.com/
  • Phone:+1 801-972-8725
Categories
  • ATV dealer
  • Motorcycle dealer
  • ATV repair shop
  • Honda dealer
  • Kawasaki motorcycle dealer
  • Motorcycle parts store
  • Motorcycle repair shop
  • Motorcycle shop
  • Used motorcycle dealer
  • Yamaha motorcycle dealer
Working hours
  • Monday:9AM–6PM
  • Tuesday:9AM–6PM
  • Wednesday:9AM–5PM
  • Thursday:Closed
  • Friday:9AM–6PM
  • Saturday:9AM–6PM
  • Sunday:9AM–6PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Highlights
  • Black-owned:Yes
  • Women-Led:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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