Their employees have a terrible attitude and if you ask a question they look at you like if you were stupid. Plus the place is over priced and do not have much to look at. Great way to treat customers.

Great place. Very knowledgeable people. Nice range. Everyone is helpful.

No more checking for frostbite, these beautiful, climate controlled lanes are perfect for you older guys. Haha Electronic target placement & retrieval makes for an easy day too. Now, if we could just get someone to load. Hmm....

The store is clean and organized. The staff is incredibly helpful, knowledgeable and make you feel comfortable. The range is also fantastic.

I enjoy this place. The owner David and his wife are some of the best people Ive ever met. The staff there are friendly, Knowledgeable and pretty accommodating to what you need. Sooo much better since the staff change.

Many of my Guns have been bought at Guns inc. the staff are very knowledgeable on guns and on information I might have. The atmosphere is pleasant and the the staff are willing to help without pressuring you to buy. I have gone there just to look and aquire about certain guns, and they helped me and gave me informative info. I have had help from every staff at Guns Inc more than once and all were great to work with. They have a wide selection of guns, gear, ammo, and accessories and their prices arent bad either. Thanks Mike for your team of professionalism staff. I appreciate your business and enjoy browsing until I decide what I wantThanksGerald Oakes

Mundane, vanilla inventory. Majority of the shelf products are comparatively over-priced. A better buying experience awaits not far away. The staff, while trying to be helpful were not well versed in firearm knowledge and needed to run outback to get advice from some unseen person. No machine gun inventory.

Made my first fire arms purchase at this establishment. David was awesome he was so helpful and knowledgeable, and slowly walked me through the process as well as a quick tutorial of taking the firearm apart for cleaning. He made me feel comfortable and confident in my purchase. He was not just trying to sell me a product. If you are looking for friendly knowledgeable staff I would recommend Guns Inc.

I purchased a few guns at the old location... but the new store seems to have a very limited in stock selection....The range was really nice... like the Mercedes of ranges... I personally just need a Chevy.I hope u get more in stock someday...

Best gun range in in New England by far open six days a week and they have ammo

I’ll give this place two stars because honestly it was one of the cleaner and well lit gun stores I’ve ever been in and it’s cool that they have a range attached and offer courses. I had really high hopes for this place when I walked in because it looks so nice but I found the selection to be very limited and somewhat overpriced. Out of four gun stores I’ve been to in the past few weeks this place was priced about fifty dollars more consistently on all the handguns. The younger salesman was extremely polite, helpful, and the right amount of attentive. The other salesman however convinced me, not only that I shouldn’t spend my money there, but that I will never come back again. I’ve never felt so disrespected by a salesman before. He was extremely rude and condescending.

Great LTC certification class. Very knowledgeable instructors.

Took my safety course here and had a very positive experience. The staff was friendly and very helpful. Ive visited several ranges down south and this was by far the cleanest and most modern facility Ive been in.

The absolute best firearm store to purchase superior products! Firearms, pepper spray, holsters, ammo, and special orders, you name it, you can find it here! Knowledgeable, friendly sales staff that will take all the time needed to make sure your purchase is a perfect fit for you!

Unprofessional. Liars and cheaters. Go anywhere but here

Good location, range, stock. Bought holster guys were very helpful. Best around!!!!!

I’ll never spend a dime of my money there I went to buy some amo the buff guy was not really trying to help me he spoke 3 words to me and just kinda brushed me off poor customer service I didn’t feel welcome there I was like ok I’ll take my money some where els

First time in this store. Now mind you I just came from Paper City Guns and Armor Bearer and was treated with more respect.! The muscle head salesman was very standoffish.. Seem bothered by me asking questions bout prices and makes and models of the firearms! Instead of asking me do I need help. He wants to clean guns. So I asked to go to the other side of the store because I seen more guns over there and he said yes. I found out more information bout gun rental then actually purchasing a firearm. Which was cool because he was very openly to inform me and polite which goes along way when you want a person to refer to a good place to go shooting at and the range prices. But as far as me going back to purchase a firearm from there I wouldn’t just because of the way I felt I was treated. And by the way I showed him my LTC just to show him I wasn’t a street punk out looking at guns..

So I went to the shop two weeks ago. The sales associate was super friendly and knowledgeable of every firearm that I wanted to check out.Then last week I went back for the purchase of my firearm and the same guy took my order. Told me that the process could take 30 or 40 minutes. No! Within 20 minutes I was on my way home with my firearm and ammo. Sorry I cant remember his name but he was awesome.Thanks again Sir.

I wanted to send a family heirloom colt 1911 to my son in Alaska... the staff was amazing helpful and knowledgeable..Took care of me without a hitch... I was frustrated after to going to 2 other gun dealers and getting the run around.. Nice to have a professional local gun dealer.. Thanks for your help..Shawn W

Kendall was great. It was so,nice getting information and insights from another woman! Thank you Kendall for taking the time to help me make an informed and comfortable decision. I will certainly recommend your store. Wishing you the best as you prepare to move and expand your business!!!

One of the VERY FEW shops in the area I trust for knowledge in firearms, applicable regulations, laws and training. There prices are also some of the most affordable and competitive around!Every time I come here the staff always answer my questions and stay with me until I’m taken care of. I’ll be back as soon as their range is open!

Great people to deal with !!! Service was great, very knowledgeable people. I give would give them 10 stars if I could. Mike & John were great to deal with, purchased 1st AR from Stag great gun. Thanks again !!!!!******* Well Purchased another Gun from Guns Inc, Still GREAT SERVICE, From start to finish. Will go back for more just a good place to do business. They may have had some bad reviews in the past, but i have not seen anything to give a bad review.********

The service at this weapons store was outstanding! The staff were a great group of people and very friendly. The cashier and behind counter staff know all about their stuff and answer any questions that I had.

Being new to firearms, I was a little nervous entering a store for the first time. Upon entering, the staff approached with a friendly greeting and inquired how they could help .They were respectful of my level and shared their knowledge to help me make a selection to best suit me.I felt comfortable in there and will definitely be returning soon to make my first purchase.

All around great experience. Coming from an infantry and police background, I enjoy their wide selection. Their knowledgeable staff have always been eager to assist me in any way possible. Also, if an answer or item wasnt immediately accessible, It could be researched or ordered right away.

A very impressive $4 million building but much less stock than the closet size store up the street. They claim on their website they have 650 guns in stock....what a joke.

Went down and spoke to James the manager told him what I was looking for and he found what I wanted in less then a week great experience very knowledgeable and professional staff will definitely keep doing business with them.

The people who work here are friendly and knowledgeable. I used the indoor shooting range. I was nervous, but the range safety officer put me right at ease and gave me some advice and taught me some things. I was very comfortable there and I highly recommend Guns-Inc Hot Brass.

I personally received great service and have had tremendous luck with Guns Inc. I found the service to be friendly, knowledgeable and willing to help. Not to mention there is a great selection of firearms, ammo and everything else!Fantastic job Guns Inc, keep up the great work!!

Moved to mass from Texas and I didnt know anything thing about gun laws in mass. After calling several gun stores around that didnt pick up I found this one. After visiting the store the owner explained all the laws and answered all questions I had. All staff were friendly and had a fun conversation about the differences in laws. Will come back and buy a gun when I get my license!

Went in yesterday to look around, recently obtained my LTC after taking the class at Guns Inc., since day one the staff has been incredible, extremely knowledgable, and very informative. Yesterday, my wife and i went in to look around at cases and we were met by David. He was awesome, gave us some great information. We will definitely be back to purchase from this store.

Guns-Inc. is always willing to help out with patience and gives their full attention. Their sales staff is very knowledgeable of their products and it helps makes those tough decisions easier. It also helps that their pricing is competitive. Ill be back for my next purchase.

As someone who has worked in the Firearms industry for over a decade and has been in numerous gun shops all over the country, I just wanted to take a moment to offer some positive feedback to a shop that deserves it. The management at Guns Inc. gets it right! The staff treats customers like they are the only priority, they also keep the store clean and well organized so that everything is easy to find. The large selection of firearms and ammunition is greatly appreciated. From standard calibers to some of the more unusual cartridges, they have it. In the unlikely event they don’t, I’ve never been treated like a special order was an inconvenience. I’m old enough and I’ve been to doing this long enough to remember when there was a different shop with a different name in the same location, Guns Inc. is surely not that place! The crew at Guns Inc. has truly made it their own, and has a lot to be proud of.

Was greeted with hey what do you want wouldnt have been as bad if the tone was different...anyhow let that slide, ignoring him and deciding I didnt want any more of his customer service i walked to the displays &was looking for less than 2min & was again bugged by what passes for help so i let him know i was looking but thanks so much! He then says something like let him know if I wanted anything or look from outside. Even the Idiots u hired to work your counter can recognize that the purchase you lose from 2 or 3 customers could pay your mortgage

Great deals and prices on firearms! Staff is very friendly, informative and the shooting range is awesome! A must stop by place to get your firearms, ammo and LTC and you won’t regret it :)

I went to this store and right as I walked in I could tell this was a great store. It was very clean and the people there are very nice and knowledgeable about there guns. The buying process is very fast so no worries on that part....

Stopped at this shop last weekend. There were 4 customers and 2 sales guys. Pretty good selection and adequate supplies. I stood at the counter with some items to purchase and wanted to look at some knives and tried to get some help. One guy was debating the best backup gun to carry with 2 customers and never acknowledged my presence. Went around to get the other guy and when he saw me he just looked down at the cabinet and held a pen to some paperwork. Went back to the first guy, nothing. So, based on some really lame customer service I am giving them 2 stars. Maybe another day would be different but who knows. I wont go back to a place that treats customers like that. I bought my supplies (and 2 knives) somewhere else.

Guns Inc in my opinion is one of the best locations to purchase your firearm. The sales staff is knowledgeable and very friendly. The prices are reasonable and if they dont have what you want they will order it for you.

Over the years I have had the pleasure of working with Guns Inc on purchases ammo and guns... The staff is knowledgeable, engaging and always willing to go the extra mile to service its customers. Prices are reasonable and fair. At this point, Im about to utilize their gunsmithing services on a vintaged Marlin rifle that I recently I inherited. As with all previous interactions with Guns Inc. I suspect that the work will be done timely and correctly... Give them a try as you wont be disappointed...

About a month ago I had to go get a new pistol for work. It was my first time stopping in at Guns INC. They are very pleasant to work with and they know their guns. I would recommend them to any one. Great work guysP.S.Ill be stopping in today to get an extra Mag and a mag holster

Great store and top-notch shooting range!

My regular shop was closed and I needed parts so I stopped by to see if they had what I needed and I was totally disgusted. The majority of the guns in stock are law enforcement only. Guns inc seems to be in full support of tyranny. Being a lover of freedom and equality I will never shop here. all I have to say is that every gun owner should support the gun shops that will use their profits to protect our second amendment rights.

The guys here are very friendly and knowledgeable about their products. Some of the best ammo prices Ive found. Always helpful even if you just want to talk. A+ in my book.

Wonderful customer service. Really enjoy the hospitality and the competitive prices. Will always have my business

Great shooting. Indoor range. Bow range too. Guns and ammo for sale. Classes for license to carry. Range is open 7 days a week. Store is open everyday except Sunday and Monday.

I have purchased several guns and tons of ammo from this facility and have had nothing but excellent customer service. I would like to address a review that was recently left regarding the muscle head sales guy !! A person such as the one who left the review should be more observant as to the situation and or the person they are dealing with. For example someone who has PTSD may be slightly stand offish or quiet but that doesnt mean that they are disinterested, rude or bothered by the person they are trying to help especially in the arena of sales . Guns Inc and the staff are number one in my opinion for gun sales and range facilities. I highly recommend stopping by to see what they have to offer.

I recently purchased a M&P 9mm full size from Kendall then I was introduced to Mike Kendalls gun smith who I found to be very pleasant to deal with and extremely talented Mike had installed a Apex Flat-Faced Forward Set Sear & Trigger Kit which resulted in a amazing crisp & light trigger pull Mike also performed a flawless 360 deg stippling job on the frame I wish I could post a pic. My experience has been 100 percent I would recommend custom work or regular retail work to all of you.And let me take this time to thank Guns inc for my great experience and mostly THANK YOU Mikefor the great job you did on my M&P you are clearly an asset to your company.Stay on targetRick P

Very pushy sales people,and there prices are 100-300$ more than local gun shops,and good luck trying to return anything they push the Well we can give you store credit line. Stay away from this place unless you like to over pay for a firearm.

Good bunch of people. Dave Henry and Ally are my favorite people there

Very friendly and knowledgeable staff. The shop is very clean, you would still think its opening day.

Everyone Ive chatted with is very personable and knowledgeable about everything they sell!! Very pleasant atmosphere,clean and some cute pups. Thank you for the experience!

I contacted the store to inquire about purchasing a gun. The sales associate, Kendall, assisted me with looking at various guns (sent pictures to my phone) and provided me with the information that I needed to make a purchase. I ended up placing a deposit and was able to do all this without ever stepping foot into the store.This morning I went into the store and met with a sales associate, Arlo. Arlo helped me to complete the process and provided me with additional information. I ended up purchasing some ammunition, a cleaning kit, and the gun.The prices were fair in comparison to other firearm dealers. Everyone I dealt with was professional, courteous, and helpful. For my first experience buying a firearm, I was happy with the service I received.

Being an avid shooter I was excited to check out the new range. Ive been to many different indoor ranges around new England and I know it is substantially louder shooting indoors rather than outside, but there is something about this place that makes the concussion unbearable. I think its because the room is too small or maybe the exposed concrete but I was shooting low powered 9mm loads (beretta 92 FS) and I could feel it in my sinus and teeth. I should mention I was the only person shooting at the time.Not pleasant.If you are a precision shooter or new to the sport or a competitor I do not recommend this range. The over pressure (or concussion) in that room will make you flinch and teach you to be trigger shy, these are the worst habits to pick up, and shooting here reinforces bad habits.Before I could finish my first magazine, I had an ejected shell bounce off the lane divider and snag in between my safety glasses and face and burn me. The pain wasnt a concern I am just angry I am going to have a scar on my face now.Every indoor range I have been to has a shell catcher integrated into the divider or soft material on the divider to prevent this from happening. The dividers at Hot Brass are made of a hard plastic material which deflects hot brass back onto the shooter. Not pleasant.Because I had shot only one magazine and I was injured, I asked for my money back and was denied. I was in the lane less than 5 minutes and came out with a burn on my face and was denied a refund.The headache from the noise lasted a good 3 hours after that. Worst shooting experience of my life.Thanks for the scar on my face.

I got off of work early one day during the week... so I decided to stop in on my way home. I must have wandered around the store for at least 15 - 20 mins. without being acknowledged by any of the staff. This wasnt my first visit either... I had the same experience on a Sat. afternoon. I wanted to checkout a few pistols and maybe even holsters for a few that I already own... but clearly no one on the staff, at the time, was looking to lend a hand. Besides the lack of customer service, the prices seem a bit high... even for new firearms.

I go in there all the time...nothing but great experiences. In addition to their vast selection of firearms, the staff is knowledgeable and friendly.I highly recommend them.

I went in today to look for a shotgun. I was helped by Orpheus. He was very knowledgeable and helpful. I recommend them as the go to shop in the area.

With the best customer service in the area and by far the best selection of firearms around, Guns Inc is the top choice gun shop for western mass gun owners bar none. The perfect establishment concept of sales, service, training and customer satisfaction. If you spend your money elsewhere, youre simply not getting enough for it.

Great Customer service, the employers are very nice, patient, and always have me convinced to buy more. If you need help with getting your LTC, looking for specific items, or general questions. This is the store to go to, everyone is very knowledgeable im definitely coming back.

The first time I stopped in was almost a year ago. The sales staff left a lasting impression. It was excellent. I have been to stores where I have been made to feel like I was a nuisance and I was inconveniencing them, not @ Guns Inc. I admit I am relatively new to gun ownership and like many I do my research on line, but still have many questions. I was greeted with a friendly Hello, and how can I help you today. Because of that when the time came to make my next purchase, Ruger SR 1911, I choose Guns Inc. I paid for my Ruger in full as I new there was a waiting list, back ordered, with no expectation of seeing it for months. But how surprised and elated I was when I got a text letting me know it was in. Ordered, received and delivered in under 3 weeks. To that I owe a special thanks to one individual, Kendall. I am not sure how Kendall worked her magic, but she did. Just one example of the exceptional service they offer. They are almost complete with their renovation, doubling the size of their sales floor. . I will certainly go back in the future and I recommend you stop in and see for yourselves.

First time there was very impressed with the outside of the building walked in and was greeted with hello how can we help you told him I was looking for a holster for my Glock the store part wasnt open yet but the guy who I dont remember his name black hair started telling about the place it sounded like they had everything you could want in a gun store so I bought my holster and was greeted buy the range officer he was waiting to take me on a tour of the range I was very impressed of course its a brand new facility so it would be nice but the range officer was very nice and answered all my questions very nice experience they dont have a huge selection of big bore revolvers like ruger Alaskan 454 or 460 cal. but again its a new store Im sure in time they will the pistols and long guns seemed reasonable priced all in all I think this store and range will do fine over time I will go back and give the rang a shot thank you Lawrence halla

Very knowledgeable and a nice selection too. Competitive prices and a wide variety of products makes this one of my local favorites.

After waiting patiently, I asked a guy doing paperwork for help. He gave me the worst advice ever just to shrug me off. He wasnt rude, but was very tactile in telling me to not bother him. I guess they dont care to sell anything. lol.

Thank you Matt, for all your help and assistance, towards my purchase of my new Smith and Wesson M&P 15-22.

Amazing service! Fantastic selection!

I wasnt in here for long so I cant say much. They stock many low quality brands such as high point, kel-tec, streamlight, etc. And for value brands their prices are extremely high. Its a nice place to go, but you pay through the nose for it, and you dont have any quality choices.

Very friendly, excellent service. Will definitely be going back and would recommend to anyone looking to make a purchase.

Great store very informative nice people very helpful all aspects of gun ownership

Very clean atmosphere. People there are very friendly and amazingly helpful!!

Everyone was pleasant. Very helpful. I am very impressed with the customer service.

Took tour with range officer.very impressed and anxious to return to this safe atmosphere

First time here stopped by with my Son when he was Home on Leave from the USMC . Walk in was greeted with Hi hows it Going Guys felt like they knew who we were even knowing it was our first time there will definitely be back next time he is home Semper Fi

Staff was extremely polite, helpful and informative. I have purchased several guns at this location and recommend friends/family to do the same.

S&W sent me in to get some gear and possibly a revolver. I was never acknowledged while in this store. There was one counter salesmen working on paperwork projects with a guy, but then helped a girl that came in much later than I did. Another sales guy spoke endlessly to a customer about laws and state regulations. This is a classic example of everything you DONT do in retail sales. I walked out and ordered my items online, just like every retail store fears.

Excellent customer service !!!Definitely will buy my next firearm from Guns Inc.Keep the good work guys 👍

They always help me and they are very good people .my go to store for ally gun purchases and needs

Positive experience, clean and open shop, very good A+ I have been using them for my FFl needs and they are just so accommodating.

The only place to get your firearm!! AWESOME!!

Well knowledged staff who are very helpful. Great selection of guns, and ammo.

Hours on Google are different from the hours listed on store.

This place is the best I was in and out of there with exactly what I wanted

I read a bunch of negative reviews so was obviously sceptical about my visit. I called first and spoke with John who was super helpful and offered to set aside all the different Glock mags I wanted. Walked in the door and was immediately greeted with a friendly hello and how may I help you. Told the person I called earlier and he introduced me to John. I also needed some holsters so John asked if I could wait a sec to talk to the specialist. Several minutes later a pleasant looking blonde woman walked over and introduced herself and although they didnt have exactly what I was looking for she special orderd everything on my list and I will have it Tues. Apparently the woman that helped me was the owner. She was more knowledgeable wand helpful than most of the men Ive dealt with in other shops in Western Ma. They really are a great place with helpful staff and Im looking forward to getting a membership at their new stores shooting range. Just proves you cant believe everything you read. This is a store I will frequent from now on!

Great stock, friendly staff. Definitely worth checking out.

Very knowledgeable staff, great inventory & the owners are a pleasure to deal with. I wouldnt think of shopping anywhere else for my firearms.

Decent ServiceNice handgun selection.

Very knowledgeable staff that assisted me in the selection of the perfect firearm for me

Very good guys. Nice place, friendly staff.

Since the name change its a totally different place. The new owners are doing an excellent job.

Good people ... they treat everyone with respect very satisfied

I went to Guns, Inc last week the day before the big milataria gun show at the Big E. Needless to say they were very busy getting ready for the show but they were more than accomadating to me. I was immediatley greeted by Walt who was very professional and knowledgable and an all around nice guy. Alot of the inventory was already loaded into the truck to go over to the show buu even with that said their inventory was still pretty impressive so i cant wait to get back over there this week to check out the full inventory. Also their supplies of parts, ammo and everything else you might need for your guns was good too and well priced. I purchased a new Ruger SR22 pistol with Walt and I could not have been happier with his services. This is my new gun shop. 5 stars!

Inexperienced staff... so much so that many guns are damaged in the show room

Great variety of guns with knowledgeable and friendly employees.

Great store, great people!Helped me with everything Ive ever needed!!

Walking into the store you get more of a what do you want attitude rather than a welcome to our store, how can I help you today attitude. I took my business elsewhere.

Service is pretty good, prices are reasonable, staff is knowledgeable.

Great selection of firearms, staff is very friendly, and knowledgeable!

The Best Around!

I Dont recommend this place, to nobody in the area, just drive a little more and you can find something better .

Great store, great service and speak Spanish too

Very knowledgeable and helpful to new customers