Great service and friendly staff. Darren and the crew are great to deal with. I love the Autovitals inspection that gets sent to me so I can see what they see and what is wrong with my car. Prices are fair and work is completed on time. Can’t ask for more than that.

I had an appointment to have my oil changed at 3 pm. They didn’t get started on my car until we’ll past 3:45. There was only one guy working on the cars. In which there was only one car other than mine there being worked on. The other two guys were standing around talking to him watching him work. When he was done with my car, the guy in the office said I needed a new air filter, my battery failed and some other small stuff. So instead of just paying the $30 out the door like I planned. They tried to get me for $450.00! $325.00 of it was for a battery that I didn’t even need!!! It ends up that that manager who worked on my car put the wrong numbers in his computer so my car would intentionally fail so I would have to buy a battery from them! I told the guy behind the counter I can buy a much cheaper battery up the street. So I started calling around. I went to Auto Zone and they checked the Battery, Alternator and Starter and everything was registered good on their computer and they could have made money off of me. They are nothing but Crooks!

This smoke shop is newly relocated and has a much bigger selection of everything. The guys running the place are very intelligent and have all the professionalism that you would want....go check it out, youll be happy you did.....Rob M.

These people are wonderful! They took care of my unique situation...twice...after a botched oil change at an unnamed business. Ill be going back to meineke for all me car repairs from now on.

I came for an oil change and was in and out within an hour. Friendly service.

I brought my Audi A4 stage 3 to be worked on for some ac work and an wheel alignment. That simple. They had my car for two weeks just to give me an estimate and charged me 800$ and on top of that they damaged my Audi and won’t own up to it….

The guys working at the front desk were so nice and helpful. They answered the millions of questions I had and were able to handle all the services my car needed!

I loved it. They give me the information to make my own decisions. Yes, they look for opportunities to charge more, but they give me the information and ability to make my own decisions.

Customer service was awesome!My tires were finished within hour.I was impressed and very happy.Jordan and Vaughn customer service was outstanding!

Very professional, got me in right away even though they were fully booked. I will be returning for a full tune up and air conditioner service. If you are looking for a honest place you can trust, this is the place. Honest, excellent work ethic, this is what you have at this shop. In this day and age these things are difficult to come by. 10 Stars, happy to find this someone I can trust with my vehicle.

I can not even express the feeling of gratitude I have towards Dario and Abraham at Meineke. My car window was literally broken into earlier that week, got it fixed and then my water pump burst the next day on the freeway which threw off the belt that I had to have a tow truck take my car to them. My anxiety/ stress was beyond the charts and they both were so amazing, calm and extremely helpful. They explained everything so thoroughly, especially in a way my stressed brain could take as well as walked me through what needs to be done with my car. They went so far and beyond to help me and I can not say thank you enough. I am so glad I found this place and will continue to come here for any hopefully not much car needs.

The team was great. They took me a little early, fixed what was wrong, and finished the job in about an hour. The explained what was wrong, what they repaired, and would be needing repair in the near future. The waiting room and the rest room were clean.

Nick is the gentleman that gave my car an oil change. He was VERY informative and was one of the kindest mechanics Ive ever met! Upon doing an inspection of my car, that was included with my oil change, he showed me problems with my car that I was unaware of. He was honest and most polite with me and took the time to actually show me the things that were wrong with my car. How often do you find an honest car mechanic?? Anyway, I was most impressed with Meineke and their employees. I will most definitely go back to them!! And a special thanks to Nick, who proved to me that there are honest, good mechanics out there and Im very grateful for that! Thank-you, Nick!

So I own a Honda and the A1 maintenance light showed up which is a simple tire rotation/oil change reminder. I went in and told them that my A1 notification showed up and the guy on the counter told me that the notification is for a valve cover gasket replacement which is not true. They quoted me about $400 dollars for that job (which he also stated that included the oil change that my car needed) and its not something that my car even needs. I wont be giving them any business any longer and would rather take the 15 minute drive to the dealership that will be honest and not charge me for a service my car does not need. This used to be my go to place for oil changes and any maintenance needs for my car but that will no longer be the case after today. Do what you will with this information but they prey on the ignorance of non-car people and that is something that the public should be aware of. Save your money and go elsewhere for a second opinion if they cite that your vehicle need work after your oil change.Edit: so I reached out to the company and have yet to receive a reply. They’re just trying to save face in their reviews by pretending that they care for their customers when in reality they don’t.

Please I beg of you do not use this service... My car overheated I brought my 2005 ford focus here they quoted me 1200 dollars to install a new water pump and thermostat housing. Let me tell you why thats insane on the price break down the water pump was 120 called auto zone they sell it for 40 and the therm housing they quoted me 300 for that part auto zone had it for 50... 5 house of labor at 150 a hour when i called another shop and they got it done for 2 hours of labor at 100 a hour. they literally try and take advantage of everyone that goes there.

The service was excellent and helpful. I will be taking my car back for maintenance and any needed repairs!Great job!

California mechanics are too scared to work on emissions related repairs. The OBD2 smog check implemented by Bureau of Automotive Repairs is a massive failure. Return to the exhaust pipe sniffer. Stop voting for Democrats.

All staff were courteous and shop and customer area were clean. Good experience.

I never take my car to this shop anymore because a couple weeks ago I had an appointment for oil change at 2:00pm I left my car there when I came back around 3:30 even they didn’t move my car from the parking where I stopped

Enjoyed my experience! Felt confident I was getting quality service. Excellent customer service! 👍

Awesome customer service always

Over 2 hours for an oil change with an appointment is way too much. Staff were professional and they seem to have done a fine job, but a wait time like that is just reasonable.

Fellow on the desk was friendly and knowledgeable. My problem was cupping tires. They checked shocks and struts. All OK. Recommended throttle body cleaning, which I had them do. All done in about 2hours.

Well Balanced!Trusted!!Will use services again!

Booked an appointment for an alignment on a Saturday and got an email confirming the appointment. When I brought the car in (2hrs early), they had all the info for my appointment, but was told that they couldn’t get me in until Monday morning. Alignment wasn’t done until 3:30pm on the Monday, 2 days after my appointment. I asked if they could offer any sort of discount for their error and the inconvenience caused, but was told there was nothing they could do. They are too busy to worry about customer service, so I would take your car to an independent shop that would appreciate your business.

They will not take responsibility for damages they cause and expect to charge you to repair it. My truck went in just fine and now Im coming home with bad brakes that they strip the bolts and tried to blame others doing it wrong and not them. If they would able to take off the bolts just fine in the first place then it should go back in perfect.

Id give it zero stars if that were an option.

Great customer service and took the time to explain what was going on with my car.

I took my van in to get a new starter and they charged me over $600. $200 of that was for the labor 😢. They did an excellent job but it was super expensive during these pandemic times. Well...there goes my rent money. On the bright side, my van is running again. Thank you

Great place that I have trusted for a couple years now with all of my cars. Carl is upfront, firm, and very straightforward never trying to sugarcoat or give you the run-around. Which seems to be hard to find most the time especially when it comes to the maintenance of your vehicle, being a woman you never want to be played a fool or given false information that leads to money being taken and still have reoccurring issues, I can honestly say I never felt that way here and every time I had an issue w/ a car I always had the issue resolved here at Meineke.

In store Mgr was very helpful, knowledgeable and friendly.I give this location a stellar rating, they went beyond giving extraordinary value.

Friendly fast service and gave me a breakdown of what will need work without trying to pressure me into fixing it all at once. Will definitely use this location more in the future.

I took my vehicle in for clutch issues and now my vehicle is running better that it has in years. They were able to diagnose other issues, complete the service on-time and with great customer service. I will be going back.

The folks At Meineke were professional, prompt, and courteous. Special shoutout to Kenny for his excellent customer service. You rock.

Extremely poor service. Made an appointment for 1pm. They told me it was going to take 1 1/2 hours. It took them 3 1/2 hours. They didn’t explain why it took them so long. Their hand sanitizer was empty by the sign in desk and they had people in the waiting room without masks as they were waiting for their car. Horrible customer service. Won’t come here anymore.

I brought my car in for a pre purchase appraisal right during their lunch time. Even with fewer workers, they were quick to get the car inspected and show me their findings. I was assured of the vehicles condition and this made me confident in my purchase. On top of that the inspection is fairly priced. All employees wore masks and the environment was clean 👍🏼

Friendly courteous and professional. I felt that they really cared about me and my vehicle.Thanks Meineke!

Honest and amazing theyve found a new customer who will be returning for a long time.

Meineke did an awesome job, they did the diagnostic and kept me informed with video and photos of the repairs needed to be done. Once I approved the repairs they completed the work and had my vehicle ready for pick up before the end of the same business day. They were great!

Always a great experience!

I took car in initially for tire pressure light. While there I decided to get the oil change and air conditioning service I had been putting off. 2-1/2 hours later I drove away, then noticed my tire pressure light was still on. I had to turn around and take car back. Jason, the Manager said the light was still on because I didnt let them check the spare tire (in the trunk) which makes no sense. I thought the service was good until got this lame excuse, which he insisted upon. Women beware. I will not be going back to the Meineke in West Sac.

The service was good. They forgot to reset the oil change indicator light and I had to return to the store. They also tried to charge me 60 dollars to replace 20 dollar air filter.

Nice customer service. Very helpful in answering my questions.

Too busy to schedule us for an alignment after Americas Tires referred us. This is more of a problem with Americas Tires not offering alignments at the Sacramento location.

Good service

Went well. About an hour. Vehicle safety & maintenance checked while they had it. Would use again.

The staff was very helpful and knew what they were talking about..

Great experience and service

Great customer service, quality repairs and trustworthy guys. I appreciate they take the time to explain issues and recommended repairs, without talking down to me because Im a woman who doesnt know much about cars, or try to oversell me on unnecessary work. I always feel like a valued customer. Labor costs are kinda high, but still cheaper than the dealership. Download their app for coupons and points to compensate.

Today I had a totally unexpected emergency while out driving. I pulled into a parking lot to pay a bill parked and as I was getting out my car I heard a meow thinking nothing of it as I was parked by bushes I proceeded into the business. I get back into my car and drive about a mile then here the meow again I pull into meineke get out look under my car under the hood I looked everywhere as I hear the meowing cant see the cat anywhere. I then go into meineke tell the man my story and he wasted no time him and his fellow employee they go to my car and cant seem to see him either but hear him. Long story short these gentlemen are truly amazing they put my car up and took what they had to off from under my car to save this little kitten not to mention taking an hr of their day to do so free of charge. These guys truly saved the day and a little kittens life I couldnt of done it without them thats for sure!! You guys are HEROS! The guys that save the kitten decided to name him HELL CAT since he was saved from my charger! 😊😁

They were a great group they took very good care of me prices were very very very cheap I was really stunned with the prices they looked over my truck they pointed out the problems that needed to be fixed.I’m actually thinking about taking the truck back and getting those issues fixed my husband said no but the price is cheap and I could afford it I don’t feel like this company is out to gouge anybody either up to help people which made me feel very comfortable.I always believe somethings better than nothing that’s my Moto with my business. Due to the fact that they weren’t try to squeeze a penny out of me I’m gonna take my truck back and get those other items repaired.Cheers,Elena

This location has been through a couple of management teams over the years.I was hesitant to give the location another try.This time we a very professional and quick service. I would use them again .

Good customer service

Customer service is on top of the game here

Carl was very helpful with getting my oil changed, as well as giving me an estimate for other work my car will need.

Called a week ago, for an alignment, and they said to set up an appointment for a week from then because it was busy. So I set it up and went in today, 10 min before my appointment time. They said it would be 3 hours until my car could be looked at. I asked if they could do the free inspection, as seen in the coupon pictured, and they said no. They didnt want to honor the coupon and said, no matter what, if I touch your car, its going to be $89.99. The guy at the desk didnt even offer any help at all. Terrible customer service and Im glad that they didnt get my business - they never will. Avoid this place.

WAY OVER PRICED. WENT IN FOR A ALIGNMENT AND THEY WANTED TO CHARGE ME $1200 FOR 2 INNER TIE RODS AND A WHEEL HUB. STAY CLEAR OF THESE SCAMMERS

The team there is always professional. They don’t try hustling you. They get the job done. The shop I go to in town!

Went in for an oil change now my car won’t start. Don’t trust them! And they discriminated against me because I’m a women, did a oil change and then suddenly there was 80 new problems with my car that was gonna cost me a whopping 18k! Do not trust these people! Ruined a good card, a Honda with only 160k just dies? I think not!

Everyone at Meineke West Sacramento were respectful and professional. They did not pressure me into things for my car that I didn’t need. Great place, great employees!

Dave provided amazing service on my Roadtrek van. I had to spend a bit because I actually needed to replace parts that were neglected from the previous owner. Dave was honest about what was needed on my vehicle drove it to make sure it was okay realize that my bushings were out of commission. After driving the vehicle with my new tires new alternator and bushings and sensors it drove like a brand new vehicle and I felt very secure about it. Im a woman so Im leery about being charged for parts but I feel Very confident about this shop they really do take care of you here. This is my go-to shop for my RV I love it thanks guys for making it right and taking care of me.

I recently took my car into the Nissan dealership for a recall repair. They claimed I needed my drive belt replaced immediately. I brought it into meineke and they determined that Drive belt was not in need of replacement. So they didn’t charge me for the diagnosis. I have always trusted them with my vehicles, and this just proves they’re honest. They are great.

I didnt like the way it took the guy to long. I was washing him n he took to many smoke breaks and talking to others. I used to do that kind of work n it never took me two n half hour.

Great service. I usually have appt and do not have to wait. Only have had oil changes, but they check fluids, tire pressure and rotated tires.

Went to get a oil changed, my car was taken into the bay right away. They informed me I needed the air filters and showed me how nasty they looked (cabin). I was informed I will need brakes soon and tires. No one pushed me to buy right away which was nice since most shops do. Thank you to Jeues, Mike, and Aaron for all your help will be back for my brakes soon!

I was a little frustrated with their time management. But overall they did a great job. Thank you

I called with a brake issue at around 9:00 and had to leave West Sacto by 1:00 and these guys got me in to inspect my brakes and were able to get me out of there shop by 12:00. So I will continue going there since the service was so quick. They fixed the problem and actually pointed out a couple of other issues I am having without me mentioning the other issues!

This was my first visit to Meineke, but not my last. Their service was in a timely manner and the cost was reasonable. Their staff was courteous, friendly and informative. I will return to Meineke for service. Thank you for this opportunity to share my experience at Meineke.

Owen was incredible from the first time I called. They were very helpful and worked quickly to get the work done for me. Communication was key and I felt like they were really giving me all they could. Im always skeptical about working with shops, but I left Meineke getting confident that my car was well taken care of and that I wasnt taken advantage of. Thanks so much for your great customer service and for getting my car fixed!

I always make an appointment before coming here to get an oil change. Ive never had any issues and they are very quick. One of the mechanics even found problems with my car that I didnt know about that. I appreciate them doing a thorough inspection on my car.

Quick, efficient and thorough service.

Updated: I talked to the owner about my situation below. She was very helpful.I would not recommend this place! I was traveling from out of state and wanted my AC gas refilled. When I checked in, I had the pleasure of being checked in by the owner who was super nice and helpful. He was helping because his front desk person was not there at that time. When I came back to pick up my car, Owen helped. He told me my whole AC system was broken and gave me an estimate of $1049. I made the mistake of telling him I was not from the area. When I expressed my shock at the price tag, he asked me how much I wanted to pay, $800 he asked. I told him I was going to step outside for a minute and when I came back in, he had a new price of $760. This should have raised red flags all over but being from WA state, I really wanted my AC and I didn’t want the $100 some dollars for the diagnostic to go to waste. Then he asked me for a deposit “cash” for $200. That should have been my next red flag! I told him I wasn’t from here and didn’t have a lot of money with me and made the mistake of giving him the money. I left my car there because it was going to be the first in line on Saturday. All day Saturday goes by, I don’t here from anyone and when I show up to pick it up, I get another surprise. Owen tells me that they were able to change the whole AC system but that it was still not working and they figured out that the control consol was broken and that it was their fault because they didn’t not catch it and that they would pay for the part. He asked me to step outside and proceeds to tell me that if I pay him $470 cash or even $450, we could call it even and I just needed to come back on Monday to have the console piece switched out. I was supposed to leave Monday and ended up having to take another day of work because he promised my car would be ready by 11 am. He told me to drop it off by 8 am and guess what, when I showed up at 8 am, I was informed he would not be there until 9! My car was not done until 4 pm on Monday. When I showed up, Owen showed me the console he “switched out.” He thought I would be naive enough to not notice the piece he showed me was not what was in my car. When I came back to my car, my original console piece was still there! Who know what the heck he did but it was shady as heck! Now I have a nice rattle on my dashboard! I will definitively be taking my car to my mechanic when I get home!

I told myself i will never trust a meineke after my last experience in fairfield . But the meineke in west change my mind. Great customer service, and professionalism will take my car here and recommend to everyone.. thanks

Honest and Trustworthy.Couldnt say enough about my satisfaction on the recent car service here. Owen (sales manager) and Dario (owner) personally helped me out with my cars problem. I had some major brake issues and they took care of my car despite the issue being difficult to diagnose. They only charged me for the service they said would fix my brakes (master cylinder), and when this didnt fix the issue, they rented me a car and spent over a week and bought multiple car parts and labor to install, free of charge. Darios mentality of being an honest mechanic and doing the right thing for his customers is honorable and worth noting, especially in a world where dealerships and some mechanics will take an arm and a leg when you bring your car in for service.

Road trip checkup

They was so busy on the schedule but they find the time to help me out then I was needed . Thank you guys you did a great job on my truck

My cars radiator blew while I was on the freeway. I had my car towed here. The engine was damaged and the repair costs would have been more than the car was worth. I decided to donate it to Habitat for Humanity. I thought that would be simple. It has not been simple. Meineckes has been wonderful about storing my car, helping with the title transfer, and getting me information I need (mileage). I had hoped I could get the car out of there right away. They are holding it for a week with no complaints, and being super helpful.

Very nice guys got my oil changed & will use them again next time

Im a lyft driver and pay for my rental daily. The man on phone said i have to drop the car off for a FULL day for a oil change. Never in my life have i had to be without my rental for a full day just to change the oil. Especially when i was calling for a appointment. I called and who ever answered wasn’t friendly what so ever .twenty thumbs down for this place. Horrible

Fast service, good prices, honest.

Took our 2002 Acura here for a oil change and Transmission flush and happy that we chose this place,the new manager is very professional and such a friendly staff the Auto mechanics explained everything that was done and it wasnt that pricey,we have already scheduled a oil change for our newer car to be done.

Very friendly service. Great feedback on automotive questions. Great service every time on our vehicle.

I was going to take my car in for a service but changed my mind because the guy answering the phone was abrupt and in a hurry as if I was bothering him. NO THANKS😠

Dario and his crew do an excellent job. I take all our vehicles to them either it’s for service, wheel alignment or any other work. Thank you Dario.

I was able to get an appointment for the next day. These guys were fast and professional.

Service was on time. Dave was great. Very friendly, very thorough, and knowledgeable. Ill be coming back.

I received maintenance on my car from this location when my first problem arose. My car is a 99 Honda Accord and its my first car. The owner before me had paperwork to show for any of the work he had claimed to do. But me so gullible, I believed him in my hopes he was being honest. Meineke, its awesome manager Scott and the team have helped me through every problem. I really appreciate all the work done and I hope I can get another good team in the future to look at my car. I just want to thank everyone at Meineke for all their help!

Always very helpful and fast. Great and reliable work.

Went back 4 times for my engine light i spent over 500.00. And the light still came back on.and it is still on. Yea not going back

They were fair, efficient and have free brake inspections!

I went in for an oil change but they took time to check the source of my car overheating after taking the time to ask if there were any problems with my car...They checked the hoses,belts,looked for leaks,checked all the fluids and finally changed the oil and filter...The waiting area was clean,nice and get TV and magazines Adweek as cold water vending machine,which after being in a car overheating in Sacramento mid summer was terrible running the heater full blast.I can say:meineke was an Oasis in a car crisis! Thank you West Sacramento Meineke!!!

Store 2354 in West Sacramento is completely incompetent. Waiting 1.5 hours for a basic oil change after calling ahead and making an appointment is unacceptable. Needless to say I did not get the oil change as I simply could not wait any longer. Please be up front with your customers as to what you can do. I would have gladly scheduled a later appointment but was told specifically to come at 1pm. By the way I was early for the appointment out of consideration of your time. I will not be back and will tell everyone I know in the area to not patronize your business.Very sincerely and extremely frustrated,Chris Close

Had pads and rotors replaced. Job was completed quickly. Will come back again.

The guys there treated my car like family you guys are awesome

Oil change was done fast. Free coffee and WiFi.

They tried to sell me on a new oil pan gasket for $500 that I dont need. They lost my trust. No stars.

Very dissapointed with the service. I called to set up an early morning oil change and was told an estimate of 15 minutes to pull it into the bay, and 1 hour for the service. Not even close. Over 2.5 hours of waiting for an oil change and filter replacement. Completely unacceptable and unprofessional. I would have prepared a ride if I knew it would be an all day process (or would have avoided them all together). Over the phone they are very pleasant and tell you what you want to hear, but you will sit there waiting for your car and watching it sit in the bay without workers for hours.

I went in for a oil change, they took me in and immediately did the change... They are friendly and get the job done...

Laura is awesome there. She gave me a big discount for being a regular customer. Highly recommended always serves you right away. No waiting time.

They were great! Went over and above every time Im there.