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Off Lease Only
1200 S Congress Ave, West Palm Beach, FL 33406, United States
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Off Lease Only
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Pe
Review №1

My Off Lease Only experience was outstanding, beyond words! I drove nearly 7 hours to get there because they had the exact vehicle I wanted for my daughter with low miles, and I had read many great reviews. They did not disappoint! Leslie was so helpful over the phone and helped me with everything before I got there. And when I arrived, she had the car ready and in perfect condition for me. She even insisted I test drive it to be sure I loved it. It was perfect and my daughter loves her new Audi! Thank you Leslie and everyone at Off Lease Only Palm Beach. I would not hesitate to buy my next car from them, it’s worth the trip!

Ja
Review №2

This was such a pleasurable experience. The staff was very accomodating at every request. I will recommend Off Lease to anyone I know looking to purchase a used car. Thank you so much, I love my car!

dw
Review №3

It all started and ended with the superb efforts of Dwayne Nelson! From start to finish this young man was on his game, never dropped the ball and did his best to get the transaction done. We flew in from Boston and bought the car with the confidence needed to make such a leap and then drive the car home. Great dealership and even better salesperson. Remember the name Dwayne Nelson! Great Job!

Fr
Review №4

Mike in Miami gave us the full white glove treatment including a delivery of a stunning 740e (thats a good tow!) He was extremely prompt w text replies in regards to the car - on his days off! Mike knew everything about the car and the competition in the class. Rolando on the admin side tucked us in really quickly and we were done. We already referred another new Florida resident to offleaseonly. Nice job management. Thanks TEAM.

Ro
Review №5

Letty was very helpful during my time at off lease. She took her time going over what I needed and wanted out of my car, and got me into the perfect car! It took a while and she was also very patient and informative during the process. I highly recommend her services when buying a vehicle. This is my second time buying from here within a few years and I’m very satisfied!

Sa
Review №6

This car buying experience was BY FAR, the easiest, most respectful, quickest transaction I have ever had at a car dealership. Kudos to the management, the process and the entire staff. The car was even better than described the photos, almost brand-new! Our Salesperson Joshua Franco was AMAZING! He went above and beyond. He listened, he was attentive, available by text and phone. The entire transaction from searching the site to driving off the lot with our new vehicle was 24 hours. I will apply share his contact info with friends and family for their next car purchase! A+!

St
Review №7

Very impressed with Luigi and off lease only drove from Miami and Luigi made sure to have absolutely everything ready so when I arrive car was pulled up and ready for a test drive. He explained the whole process very well and I left knowing all the details. No surprises, no gimmicks . Referring friends and family and making sure they ask for Luigi!

Ka
Review №8

I had a great experience at Off Lease Only. Luigi was incredibly kind, knowledgeable, and helpful. He definitely got me the best deal possible. I highly recommend this business!

Ma
Review №9

It is our 3rd vehicle with off lease and as always love the low pressure, kind and good experience. I love that you can test drive the cars by yourself or with you significant other. It’s so much a better and relax experience. Thanks for our new used car.

Al
Review №10

This place is terrible now!! I purchased my second car from these guys almost 15 years ago..It was a wonderful place.. It was only one location back then!! Very welcoming guys in a couple of Hawaiian shirts. Couple weeks ago I went to get a Cherokee and these guy Decide to wait until I was 20 miles away with my trade in on a flat bed to inform me the car is no longer available.. Once I get there I noticed another custom with the same issue. Quality over quantity!!

De
Review №11

I was an out of state buyer (Massachusetts) purchasing a fairly expensive car sight unseen. Letty was great to deal with and always accessible. The team went out of their way to get the car to an independent 3rd party inspection service to help give me confidence in the purchase. My wife and I were picked up at the local airport and were driving home within a few hours. There were a few hiccups regarding paperwork but Letty, David and the rest of the Off Lease Only team dropped everything they were doing to make sure I got the paperwork I needed within the (unreasonable) constraints imposed by Massachusetts. All in all, I felt like I got a good deal, the right amount of attention and respect from Off Lease Only.

Tr
Review №12

Great experience with Luigi Reyes! ★★★★★ I recommend him 100% if youre purchasing at the West Palm Beach location. The transaction was quick and easy. He helped me find the right car and guided me throughout the whole process :)

Ye
Review №13

We are Off Lease Only costumers and let me tell you, this is the place to go and always to come back ! The last time we decided to go to the West Palm Beach one and the experience was more than amazing. In this opportunity we were assisted by ALEX, who went beyond of a quality service, knowledgeable and attentive. We love Off Lease Only and their profesional staff, also the amazing deals they have on amazing cars. Thanks Off Lease and thanks Alex for helping us and making us happy again with our cars purchase!

Mr
Review №14

What a great experience! Alonso has amazing customer service. I appreciate the fact that he was honest about the car fax and although my heart said one thing he assured me my fist choice Audi A3 premium was a much better choice and allover better vehicle. He didnt just want to sell me a car because I was looking at the cosmetics, he cared about the purchase I made and that means a lot. John was also super honest in regards to helping me understand and choosing the best Gap coverage. These guys do car selling right! Definitely recommend and I extremely happy with this experience.

Je
Review №15

West palm beachJay and Lennox made the whole experience a true pleasure. I have not purchased a car for myself in 15 years and the thought made me apprehensive. However, I was blown away by the customer service and the efficiency of the entire process. Jay worked with me before I even stepped into the building and when I got there the cars I selected to look at were ready to go. There was zero pressure and the atmosphere was very comfortable. Lennox made financing a simple experience and had great insight. I was truly impressed with the entire experience. I not only bought a car but made a few friends in the process, thank you.

Ei
Review №16

I recently purchased a car from this place with the great help of Jorge Ramirez. I went there pretty late in the evening with my sister-in-law and stayed almost until it closed. Jorge was very personable, professional, accommodating, and honest and assisted us to select the right car to purchase until it was very late. I would recommend Jorge to anybody who plans to visit Off Lease Only West Palm Beach to find a perfect car to drive!Manny helped me with financing the car and got me a great interest rate, taking the time to listen to all my requirements. He went the extra mile to help me get the desired duration of the loan with the best interest right. He was very nice and professional through the whole process though it was getting very late at night. Look for Manny if you need to finance your next car at Off Lease Only West Palm Beach!Thank you Jorge and Manny!

Wi
Review №17

Buy a car at Off Lease Only was a great experience, no pressure very friend salesmen, really changed my thoughts of where to buy a car or truck. The finance guy Robert has a great sense of humor. Made my experience worth my time. The only part that needs to happen is to speed up the amount of time to get all the paperwork done.Great job Guys !!!I had an issue with my car, after I purchased my car the next day, I took the car back and spoke with a mgr. David, handed me over to customer service and Carrol is doing a great job and getting the issue square away.All Around This A Great Place To BUY a Car or Truck

Da
Review №18

Jeremy and Paul provided the best customer service ever!! Angels do exist - considerate consistent and attentive to all needs. I will definitely recommend family friends and whoever is in need. 😍😍😍💪🏿🙏🙏🙏🙏

es
Review №19

Thanks to Reyna, Leslie, Will and Dragon, I was able to get the car I wanted! Thanks for all the help!! Amazing and easy. I will be coming back for my next car!

Te
Review №20

I would like to thank Leslie and the wonderful employees at Off lease. The experience was great. Leslie has went over and beyond to ensure I was satisfied with the car and the overall process. Leslie is hard working and very professional. She answer all of my questions with clarity and she possesses a high level of customer service. I would like to also say that Leslie is the light that shines at that location. She is the example of what excellence look like. Thank you for being patient with me and thank you for giving me updates every step of the way. Lastly, this location is the best. Thank you Leslie, Don, Moussa and the GM. GREAT EXPERIENCE!!!

Al
Review №21

Off Lease Only West Palm Beach made getting my dream car the easiest car transaction EVER! Alex DaRocha and Kyle Palmer were the utimate professionals and made sure I was a very satisfied customer. I highly recommend buying from Off Lease Only West Palm Beach!!!

Pa
Review №22

All though I ended up not purchasing a vehicle from here, I wanted to mention the great experience I had at this dealership. My sales person was excellent. Bella was helpful, patient and available when I needed her even though she was busy. I never felt pressured. She never hovered, yet was never far away when I needed something. She was able to answer my questions and helped in my search for the right car. I would definitely come here again and I would encourage you to ask for Bella when coming to this Off Lease Only location. She will make your search pleasant and is extremely helpful. Also in my search for a vehicle, Off Lease Only had lower fees than most of dealerships I looked at and they are up front about those fees.

Le
Review №23

Make an appointment but find a better deal, text and cancel the appointment but a guy call me and try to make me cancel the other deal and I told him I had bought and pay already that I was a man on my word and he told me even after I had cancel the appointment that I wasnt a man on my word because I had not went there to the appointment. I dont recommend at all, I went to Toyota dealer and got a lot of better deal on a new one and just 2 weeks wait ti delivery .

Ro
Review №24

Without a doubt, this is the best car buying experience I have ever had. First and foremost their prices are very competitive and their transparency during the entire process is commendable, other dealerships should pay attention and act the same way. I never felt like I was overpaying for anything or being ripped off in any way. Everyone at the dealership is incredibly professional and friendly. I will definitely be buying here again.

An
Review №25

This is my second time buying a car from Jeremy at Offlease and he is absolutely amazing! He had the car pulled up and ready for me when I got there. He made sure I got the best deal, and Robert was also amazing! He explained all the paperwork for me quick and efficiently. The general manager, Andy Mariano was beyond helpful every step of the way! Will be coming back in a few years to purchase my next car from the best team ever!

Bi
Review №26

With Off-Lease, we had already made the deal by phone before we even came into the store. We knew what the price was and there was no haggling. We found the vehicle on-line and our sales rep, Luigi Reyes who help us in purchasing the vehicle looked over it and sent multiple pictures to assure that it was as nice as wed hoped. Thank you Luigi and Off-Lease for making it pleasurable purchasing our used vehicle.

Na
Review №27

While our salesman was nice to work with we were extremely disappointed by the third party car detailing service they use. We had to send the car back THREE times and it STILL had dirt on it that’s easily seen and easily cleaned. Look at the dirt on the Kia wheel emblem. Like, really? That wasn’t the worst of it either. The first time they didn’t even do anything on the interior, just a quick exterior wash and hoped we’d be ok with it. Just poor quality work and clearly no quality checks. When the manager came out the second time, he didn’t seem bothered by the poor quality job, basically saying that’s the best they do. I’m going to pay to get this thing professionally detailed because of how dirty it is. The salesman had assured us that our concerns about the interior would be handled, but their best was horrendous. Maybe that’s the salesman’s fault for promising something they clearly were incapable of completing. And while car buying can sometimes drag, this experience just took forever. I’m happy with the car and warranty, but can’t believe the level of cleanliness they feel is acceptable to hand off to a new owner.

Di
Review №28

I had an amazing experience at this location. Quinton’s customer service is outstanding, he is knowledgeable, and available. He’s very attentive and caring. When he wasn’t available, he referred someone just as amazing to help complete the process. Kristian is very knowledgeable and assisted with getting me into the car of my dreams. They worked as a team and went beyond my expectations. If you are looking for a new car and want honest feedback and 100% customer satisfaction. This is the place to go.

Ja
Review №29

This was a great car buying experience. Two friends recommended this place, and they were right! When I came in I was incredibly stressed out. I didnt know what I wanted, and I had a complicated situation. The sales manager was very helpful and communicative (I forgot his name). Jay helped me pick out a car. He was very patient, and he truly made me feel like he had my best interest in mind. He was very congenial and personable and easy to work with. He really is a treasure. Michael in finance was also really helpful and kind. He explained everything to me in a way that I could understand. He was also helpful with my children (at this point they were beginning to get restless). I am eternally grateful to the team at Off Lease and highly recommend them.

An
Review №30

Dorian went above and beyond during my purchase today as he always does. This is the third car that I buy from him at Off Lease Only and I was very pleased to do business with him again. I have no problem recommending Off Lease Only and if you come here I suggest you to ask for Dorian.

Th
Review №31

Everyone seems so pleasant but beware. They sold me a car that was supposed to have Sirius satellite capabilities but it didnt. I brought the car back and traded it in for another car. It had a nick in the windshield that they didnt mention and 2 weeks later, they still havent sent me a check for the difference in auto prices. Just be careful before you buy. The general manage just called me and said he would address all the issues I had. That was responsible of them. They honor their reputation.

Ja
Review №32

The best place to buy a car. Our salesperson Alex was awesome!! So professional and attentive. He went out of his way to make everything as smooth as possible. Been buying cars here for 12 years because of people like him.Mark the finance manager and John who finalized the loan were also fantastic!!!A++++

je
Review №33

Thank you Tyrone for exceptional customer service and making the process so smooth. I will definitely recommend Tyrone to friends and family!

Gr
Review №34

Dwayne have been amazing, Inwould highly recomend him to anyone looking to purchace a vehicle

Ci
Review №35

Great selection of cars. You must do your homework online and get there right away cars go fast. Great salesman and great selection.

Je
Review №36

Had a wonderful experience at Off Lease West Palm Beach. Alex was very helpful and made the process very easy and comfortable. Shopping for a car here really was the less stress way and there was a lot to choose from. Thanks so much!

Ch
Review №37

I bought a very nice Buick from Off Lease Only. Im extremely satisfied. Major thanks to David Rivera and Kyle Palmer. They made it happen. 5 stars for both of them. And a happy and thankful customer.

Je
Review №38

Best car buying experience ever with Carlos. Sold me my MDX. I installed chrome rims and running boards. Since it had a 11 speaker surround sound dvd player, became our road trip mini rv. Went back to Carlos for help with a Truck now. Thank You Carlos

Ri
Review №39

Jeremy was AWESOME!!!! Literally the BEST!!! I feel so great about my purchase today. He was great from start to finish. Come see him he will keep it real with you, no matter your situation. If I could rate him 10xs I would, he was JUST THAT AWESOME!!!!! He DESERVES a promotion!!!!!

Br
Review №40

Generally this operation was a NIGHTMARE! They are largely VERY inefficient with some vehicles not even present on the lot, dont start, or blocked in by other cars and difficult to access. Additionally, theyre detail department does an average at best job at cleaning vehicles and the overall quality of cars present as MUCH better online than at the lot. Thankfully, I landed Karim (Sales Rep) upon arrival and he was VERY honest and GREAT at communicating with me throughout, so as not to lose my mind!Unfortunately, the entire process took over 5.5 hours with my wife and I FINALLY receiving the monthly payment quote at the 4.5 hour mark, which wasnt even in the ball park of what I stated as my bottom line. Thankfully, the Big Boss (as Karim termed the gentleman), stepped in and was able to adjust several numbers across the board that finalized a payment I could afford. This was a wonderful end to the process BUT shows that they werent as honest as they insinuated up front if all could be avoided by a couple clicks of the mouse.Upon departure, I noticed a large rip in the driver seat that is further evidence of the overall poor operation, product, process, etc. of this dealership. I certainly wont be back and holding my breathe in hopes that nothing falls apart on the vehicle I purchased. Regardless, I would deal with Karim at any dealership he is associated with in the future...hes a great guy and super honest!!

An
Review №41

This review has been 3 months in waiting. Late August 2020 I picked up this 2019 Audi RS5 from Off Lease Only ( Palm Beach )with 969 miles advertised. Working with Alonso Guerra ( Sales ) and Amy Lord ( Finance Manager ) was an amazing experience. Amy was detailed oriented when reviewing all the initial paperwork and warranty. Working with her over the phone to get all the necessary paperwork ready for purchase and in person was pleasurable experience. I couldnt ask for a better team. The car was stellar. Underpriced from its true market value, no accidents, no electrical issue. A truly great find. I ended up taking the car back to the Audi Dealership for a thorough inspection and there wasnt anything negative to find. I will always come back to Off Lease Only.

Pe
Review №42

When we needed a safe, reliable car for our family, nobody worked harder to ensure our needs were met than Off Lease Only. They worked hard to meet our needs, to ensure our comfort, and to exceed our expectations- but they NEVER worked a sale angle. There was absolutely no pressure to purchase, and we never felt rushed. I’m so pleased with our experience that I know I will return here again, many years from now, to do it all over again with another car. I have no doubts that the car thwy sold me will last a near lifetime, so it may be my children who shop here next- but OLO has made customers for life.

Ja
Review №43

My husband and I bought our Audi A5 S line convertible at your West Palm location. Your staff is very friendly and welcoming. Leslie could not have been more helpful. She explained everything thoroughly. And, John in finance was fantastic. Both of them are very nice and professional. I love my new car!

Me
Review №44

It was my first time going and dealing with a car at a dealership. Leslie was the person who helped me out and man does she deserve a raise. She was the NICEST person I was dealing with and she was so patient and understanding to my needs when it came to getting my new car. Andy the manager was also kind and understanding to anything I had questions on. Micheal in financing I felt like lead me in the right direction as well. The whole team was great and I truly love my new Jeep.

Lo
Review №45

My sales personal Jerry A. was fantastic as soon as I went in he greeted me and got right to my questions what I was interested in. What I love about offlease is my credit wasnt to good and they got back with me with a good monthly payment and out of it all I GOT WHAT I WANTED not like other dealerships they try and give you something that works with your credit. I would refer anyone and not to forget the wonderful finance manager Michael P. That finished my paperwork very detailed and explained things perfectly left me walking to a brand new car.

As
Review №46

We didn’t end up finding the car we wanted. But they had wonderful options and Ted at the palm beach location was helpful! I recommend taking a look.

La
Review №47

Bait n switch buyer beware. Test drove a beautiful Car. Lower miles, and it was a perfect drive. We spend hours waiting and to get in the car to drive away, but this time all the warning indicator lights were on, power steering and cruise control was lost too. We called as soon as we drove away and said what’s going on? The salesman assured me it was a sensor.How did I test a perfect car, to be given a dirty, actually filthy car that was a lemon.So the part comes in, I had an appointment at 11:00 am, and at 3:00 pm, the sales person informs me that my car cannot be fixed. So, now my trade is gone, and I must make a quick decision on a new car without having a chance to research the car.Again, I ended up with a car that was not detailed as promised, Broken AC, an older car with more miles and less bells and whistles of the first car I chose.The entire experience was a scam, our salesman was sketchy at best. Don’t be fooled by low prices, they don not disclose known issues and go to the point of resetting the indicator lights. This was scam was accomplished like this:1. Reset warning lights.2. Have car running for test drive3. After deal was closed they handed us a “we owe” which was a promise to fix sensor.4. Blame all new car malfunctions on sensor.5. Make a return appointment to fix sensor.6. Make the customs wait for 5 hours before saying “sorry, your fault, You are lucky to get car replaced.7. Back customer in corner and force a decision.8. Push extended warrant this time, because just look what happened the first time.The next car I test drove, was also perfect, but while driving home the AC, stopped blowing cold air.This was the 3rd car, I put up with sleezy sales man for a good deal, never again. This should be criminal. I will also make reports with the state Attorney General as I see this as pure fraud.Buyer, stay away from this place.

Cr
Review №48

Letty is by far the best thing at Offleaseonly. She knows how to handle her customers with professionalism. I’d recommend her and offleaseonly to any one of my friends and or relatives! Thanks again Girl

Is
Review №49

I purchased a vehicle back in March (5 months ago only) and all of my brake pads are worn to the metal, missing a disk, rusted and there is no way in the 5 short months of me driving it did this occur.. I called to get offlease only to pay for the service of the faulty car they sold me without telling me about it ahead of time. Theyll only service a car 30 days after being purchased and are refusing to help us.

Hi
Review №50

This was the easiest and least stressful buying experience I have EVER had!! Not only did I receive the white glove/VIP treatment, I was in and out in under 5 hours! I was openly provided with every inspection and carfax material and absolutely no haggling! Josh and Dragan were exceptionally helpful and made this experience that much easier for me! Two thumbs way up! Great work guys!!!

Ir
Review №51

Jeremy is incredible! I couldn’t ask for a more attentive and amazing sales person. He answered all the questions, stayed super late and even brought a car I loved from another location. 1000% recommend, I can’t say enough good things. Go see Jeremy!

An
Review №52

Watched people with later appointments be checked in and sat down with staff immediately while I waited over 30 minutes to even be addressed after checking in with the front desk. The kicker? After the lobby was nearly completly cleared out, I saw 6 different employees just loitering around doing nothing while I waited for my appointment. No one ever came to me or called my name. Ended up walking out and going elsewhere to appraise and sell my car, not going to conduct business with people that cant even be bothered to keep up with their appointment book.

Gi
Review №53

Jeremy was amazing from start to finish. Very professional but also fun. Dragan also was extremely knowledgeable and helpful. Also a big thanks to the sales managers Will and Don. Overall I had the best car buying experience ever!

Wi
Review №54

Great people, great cars, excellence in customer service, and John Gannon superb. I had my car delivered from Florida to Texas in a matter of days. Everyone there is doing a great job. Keep up the good work.

Ri
Review №55

Jeremy was the bomb! He helped me find the exact car I wanted and was very understanding! I’m very happy and pleased! Top notch customer service and was very fast!

Ma
Review №56

Off Lease Only is an awesome place to buy a car. I will only buy from them. We have purchased 3 cars from them and they’ve always made the process smooth. Kyle is the best financial advisor I’ve ever worked with when buying a car. He goes over and above to make sure that your in the loan that’s going to best fit your life. He fights for you with the banks to get the lowest possible interest rate. Most car dealerships don’t care about your rate and how that might affect your life ... usually they just want to seal the deal. He makes sure that when he places you in a loan he’s covered the client in all ways. Andres is our sales guy and he’s awesome too! He’s honest about the cars. He listens to what you need out of a car and lets you know what ones are the best fit for your life. The whole system of Off Lease is a game changer for the consumer. They are haggle free and they’re not cut throat fighting over deals. They work as a team!

Ke
Review №57

Had a great experience working with Leslie at the Palm Beach location. She was very helpful and answered any questions I may have had. I want to thank Matt for introducing Leslie to us and for checking on us though out the whole process. Leslie is an amazing sales person. I also want to thank Robert in the finance department he was a true gem and very fun to talk to. I really appreciate the staff at off lease for make this experience quick and easy. If youre looking for a car this would be a great place to start.

Ro
Review №58

Never had a better car-buying experience! Luigi Reyes was attentive and accomodating. Never pushy, always polite. He gave the opportunity to look at every vehicle we wanted. When there was a minor noise coming from the rear brakes, Luigi honored his word and arranged to get it fixed at no extra cost. I would recommend Luigi and Off Lease Only to anyone looking for a good used vehicle.

Yo
Review №59

This place was very amazing they had reasonable prices. If you couldnt make the cut they had other option that could help you get a car the same day that you came in . When it came down to paper work and understanding how things work Michael, was very good at explaining. Now the person who made it all happen for my experience was Jeremy a very good sale representative that they have. He a very clear understanding on how to help a customer by a very excellent car that they can afford. He his able to help a family that only speaks Spanish he that diverse in communication. Once I come back Ill ask for his help again.

Of
Review №60

Our COO is a failure and he is ruining what was at one point one of the best places to work in the car business. Our Workforce to this completely demoralized, overworked and underpaid. He had the audacity to tell us that the only reason we used to sell more cars before was the price of the vehicles. He is completely out of touch with how these stores run from day today.He single-handedly picked the management for the Brandenton store and now that it has failed he blames it on the economy. He doesnt listen to his employees who happen to be the most important asset of any company. At this time they plan to open more stores when all the stores are underperforming.I hope that sooner or later our parent company takes notice of whats going on before its too late. I would take Mosher or Harris any day of the week over our current COO.

Jo
Review №61

Some of the phrases that come to mind about my purchase experience with OffLease: fully disclosed history; fair price; no pressure; no haggling; beautifully detailed vehicle; easy quick transaction; professional staff; friendly and helpful staff; no regrets, nice facility; and repeat likely.

Da
Review №62

Great Experience! Alex DaRocha did a great job and made the entire process easy! Thank You!

Pe
Review №63

I can’t express how excited we are to be in our new car. Thank you to Leslie for going above and beyond to make our experience a great one! We will definitely be coming back in the future and asking for her!

Jo
Review №64

Man I just have to say that Dorian Rodriguez was a phenomenal sales associate. Truly made the experience painless, clear and set the expectations immediately. I was appreciative of how transparent he was with business/fees but the quality and condition of the vehicle itself. He didnt need to point out different dings, curb rash on the rims. I noticed a powerful smell that the previous owners clearly enjoyed their medical card benefits in the car and Dorian immediately shared with me what options I had in order to get it taken care of. Polite, professional, transparent and warm conversation means he and Off Lease Only in WPB have earned a customer, even if I didnt take home the car I went in for today. Definitely recommending him specifically to friends and family.

Ab
Review №65

Got a great deal, Jorge was excellent. Patiently waiting for me. Got the Tacoma 4 WD, very happy with the service.

Sh
Review №66

A lack of vision can be detrimental for the future of any company. Forgetting that your employees are your most important asset and believing that you know what customers want usually starts the downward spiral of many companies. This is often the mindset of overpaid misguided management officials that think they know everything.Sales throughout the company have slumped over 20% in a short of time even though used car demand is going up. What do they do? Blame their hard-working employees instead of the new processes they put in place.The most important part of sales its listening. When will you start to listen? There is a lot more to car sales then imitating the competition.

Er
Review №67

Bought an Audi Q7 from Off lease only. We had friends use them before with good praises so we decided wed use them also. All the same our sales agent was Andres Merin and he was nothing short of professional. He was helpful throughout the whole process while we test drove two different Audis and never once was pressuring us or hurrying us into a choice. Was hassle-free. Its very clear the prices are great and this brings a lot of purchasers. My only advice is dont try to purchase a vehicle too close to closing time because you might stay a little longer than anticipated. In our case Andres stayed and made sure all was great right up until we drove away which was a bit late in the night. All good, we got what we needed for a great price and would use Off lease only and Andres again. Thanks all!

Da
Review №68

This was the easiest, most organized and friendly dealership I’ve dealt with by far! Alonso was such a big help and made sure everything went smoothly. Robert the finance manager was as helpful as possible ! 5 stars and would recommend to everyone! Palm Beach location !

Br
Review №69

Thank you Jorge Coccaro for your excellent work and your dedication, your excellent treatment and for helping me, and to all the team that participated in this dream, I recommend you to 💯 good attention, the best prices, the best dealer of all, thank you

Ri
Review №70

Charles, the salesmen. Probably the worst I have ever met, disrespectful to his own manager, told us that we were out of test drives for the day which I knew was bs the second I heard that because turns out, that isnt even a real thing. He rudely said that he couldnt understand how we went from wanting to drive one different vehicle to another, sounds like a true salesmen to me that would understand that his customers test drive to see if they like how certain cars drive that they are interested in lol. When his manager told him to do his job for maybe the third time after he didnt get his way the first time, he took us for the test drive we wanted to do and blasted the radio on full volume the whole time he had stay in the car. Everything went down hill after he was told that no one was buying anything today, pretty disappointed and wont be returning probably.

Da
Review №71

This has been an excellent experience for me. Jeremy has been really helpful and clear on explaining this to me. Thank you.

De
Review №72

I came in for a trade in with my wife and we thought the deal was going to fall apart, but Xavier and his team made it happen! Thank you guys very much for the effort and awesome customer service!! I highly recommend Offlease of West Palm Beach for your car search needs! Ask for Xavier if you ever stop by.

Ne
Review №73

Adam Latreche is the best!!! He helped me buy my first car, was super helpful and knowledgeable. Highly recommend Off Lease Only.

Ji
Review №74

My wife and I had the best car buying experience we have ever had. We drove from Tampa to buy the car we wanted. Jade our sales representative communicated with us the entire way. She took the time to have everything set up when we got there. She spent time to point out features of the vehicle and even pointed out some minor issues with the vehicle that weren’t previously reported. Michael was our financial guy and spent the time to work with my terrible credit to get the best rate. The facility was well maintained and clean. Every staff member was super professional and friendly. I would recommend this place to anyone looking for a great deal and excellent service. And if you get the Jade and Michael team you will be in good hands. Awesome job!

Ra
Review №75

Great experience and excellent customer service. This the 2nd car I bought here with great results. Travis our salesman made the process smooth and easy. Highly recommend!

Sh
Review №76

My experience at offleaseonly was by far amazing. Came in with having a pre approval already, letty greeted me at the door and walked me through the process effortlessly. Huge thanks to Josh the manager as well, ill be back for my next one! Definitely a satisfied customer

Cr
Review №77

After looking locally several weeks we found Off Lease and found the car we were looking for. A 2017 Mustang for my daughter. Luigi did a great job sending pictures and all the info and pics on the car. He answered every question we had and was super helpful during and even after the sell. When the Mustang arrived it was even better than we were hoping for not to mention much cheaper than any other one we looked at. My daughter was ecstatic when we surprised her with it. To say it was a good experience would be an understatement. Thanks Luigi and to Off Lease. Highly recommend calling Luigi today.

Ed
Review №78

This was one of the best car buying experiences I ever had.Ted was very patient and accommodating in helping me find the right car.They even found an old expired tag that I had that saved me over $400 by not needing to register a new tag. Thank you guys.

Ez
Review №79

Typically, when you are in the initial stages of considering the idea of buying a car, you start with the model, and then you want the just-right dealership. This is because the dealership experience, often times, weighs heavily on your decision of what brand to buy and which dealer will have the sale. Off-Lease Palm Beach was recommended to me by my friend who is a local attorney. He purchased a Cayenne and either a 911 or a 718 there. Me? I wanted a Cadillac CTS. As soon as I walked-in, Sales Associate, Jade, streamlined the process for me. With a bright smile, she welcomed me and allowed me to drive the situation while serving as the platform for support by answering questions and making the overall experience efficient, light and pleasant. Overall, I couldn’t be happier than walking in, meeting and engaging with this pleasant team member at Off-Lease Palm Beach and driving my car home the same afternoon. Very pleased!

Ar
Review №80

Jeremy was definitely an amazingSales rep. His personality was just so friendly and great!!!! He made this experience so much better! Recommend this dealership 💯

Je
Review №81

Leslie Hinson at off lease only took the nightmare out of buying a car! The pricing was clear and terms easy to understand. She was very generous in giving me plenty of time to check out the car by myself with zero pressure! Very different than any other dealership I’ve ever been to. She cared more about making sure I was in the right care than she was about making a sale. 10/10 highly recommend.

Ch
Review №82

Letty was OUTSTANDING, weve been looking for a car for over a month. Been in communication with Letty for over a week and we finally found something within the budget and that matched everything I needed. I appreciate all the help definitely will recommend family and friends

Mi
Review №83

These guys dont respond to emails. They send plenty of automated emails saying theyd love to help...but they dont actually help. After 4 days and 3 promises to get answers for me, theyve answered 1 of my 4 questions. Ill buy elsewhere.

Al
Review №84

Off lease is hands down the best place to buy a second hand car. Everything on the lot was detailed and like- new (The oldest car I saw was 4 years old!) Leslie H helped me through the entire process of purchasing my first vehicle. She was super personable and answered all of my questions with patience and kindness. We saw a car on Saturday, test drove it on Sunday, and brought it home on Monday! Such a seamless process.

Ja
Review №85

If I could leave a negative review I definitely would. I bought a car here last year. I was in a car accident back in March I reached out to cancel all 3 of my warranties on that vehicle due to my car being a total loss. It’s not almost 4 months later and I still never get a response from the warranty department. I have called 3 times and have emailed multiple times.I would never recommend buying a car or warranty from off lease only because their horrendous with customer service. You want good customer service go to any dealership besides this one their customer service is a complete and utter joke.

Ca
Review №86

Adam Latreche want out of his way to help us and made suggestions that lead us to a fantastic vehicle that we had not considered. Excellent experience!

Ph
Review №87

Dealership was recommended by a family member. It helps to know the ropes. As car dealerships go, this one has no awful hidden fees or gimmicks to get you to spend more. Thats a huge plus.Before going, its useful to do your homework, get familiar with cars. Also, have your financing worked out in advance and that will save you a ton of time. Know what forms of payment they accept ahead of time. Having said that, in terms of sales, Anthony was very knowledgeable when it came down to what we were looking for. He worked within our budget, never pushy. Very patient while we looked for just the right car. Also, very funny guy, with a great personality, He made the dreaded car-shopping experience much better.

Li
Review №88

DRAGAN WAS AWESOME! HE KNOWS HIS STUFF. :)))

Mi
Review №89

Great experience all around! Picked up a great vehicle at a great price! Cliff was a great salesman, very knowledgeable and helpful. Not at all pushy, so very refreshing when purchasing a vehicle. Robert did an amazing job walking us through the financing part of the experience. I will definitely be going back to purchase my next vehicle.

Ia
Review №90

Jeremy was beyond helpful and made me feel extremely confident about my new investment! Im soooo happy with my new car!!! Not to mention Dragun made sure I understood and was satisfied with my experience! Overall I give off lease only 5 stars and high recommendation! Thanks to Will the manager as well!

St
Review №91

Leslie Hinson is hands down the best sales person we’ve ever bought a car from. Her good/positive energy is contagious and her work ethic is top notch. She was very knowledgeable about the process and we look forward to buying our next car from Off Lease Only because of our experience with her.

Ma
Review №92

What a great experience. Adam L helped me with choices and comfort. Finance Dept Lennox really went the distance the find me a loan. And provided me with some of the best advice regarding my credit and how to build it. Finally Ralph F in appraisals got me the most fairest amount for my trade in. He was $1500 better than 4 other dealers.Buy your second vehicle here folks.You won’t be sorry.

Er
Review №93

Yarilet was very fast friendly. And assured me that she was going to get me in my car while keeping me laughing. I really appreciate all she did for me. She a very good employee.

Ge
Review №94

I was prepared to buy a convertible Mini Cooper from them. When I found out that the car had 4 fender benders since 2017 from car facts and asked if my mechanic can look it over they said no, so I passed.

Br
Review №95

Great customer service ever from Andres. I’ve been in my old car for 5 years and today I’m walking off the lot in a brand new car. He did everything he could today to help me leave happy

Le
Review №96

I was looking for a new vehicle and Kristian walked me through the process. He provided multiple options and was very professional. You can tell, he knows about cars and wants his customers to be happy. The experience and service made me feel confident with my car selection. I will definitely recommend this place to anyone looking for a car.

Dr
Review №97

Flawless transaction. Luigi Reyes was the perfect Sales Agent. He communicated perfectly with me from beginning to end. He had my car ready for me to test drive once I got there. He assisted throughout the entire process. I love my car! I did an additional 5-points inspection and everything was impeccable. Thank you, Mr. Reyes.

Sh
Review №98

My experience at off lease was amazing! Travis Jean helped guide my family and I as this was our first time at Off lease. I really enjoyed shopping for a car this way because I did not feel over whelmed at the options. Travis and the rest of the team were very patient and helpful. Thank you!!!

Je
Review №99

Leslie was the best person i ever worked with to finance my very first car!! Even though I had to wait such a long 8 hours for my approval BUT IT WAS WORTH EVERY SECOND. Major, Leslie and Andy have done there very best to fit me in the right car and i love it!!! DEFINITELY RECOMMEND FOR FIRST TIMERS CONGRATS TO ME🥳

Ne
Review №100

Should definitely go take a look at this dealership because of the variety of vehicles they have and the great customer service they provide. I would highly recommended asking for LUIGI as your sales person. He’s very knowledgeable about the vehicles, and would recommend the best vehicle that fits your needs and budget. Definitely made my experience there smother than i ever experienced in any other dealership.

Information
100 Photos
100 Comments
4.7 Rating
  • Address:1200 S Congress Ave, West Palm Beach, FL 33406, United States
  • Site:https://offleaseonly.com/
  • Phone:+1 561-222-2277
Categories
  • Car dealer
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:10AM–8PM
  • Tuesday:9AM–9PM
  • Wednesday:9AM–9PM
  • Thursday:9AM–9PM
  • Friday:9AM–9PM
  • Saturday:9AM–9PM
  • Sunday:9AM–9PM
Payments
  • Checks:Yes
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