I had the pleasure of working with Alfred at Schumacher. He was awesome. He made the process quick and efficient. Honest & friendly sales rep. I would recommend Schumacher to any of my friends and family.

Get my old changed in a timely manner service was fast and decent price. However there was a problem ia few weeks later when the car lots hold it oil. Apparently the oil filter was installed incorrectly or was effective. At least that was the explanation given to me. They quickly apologized and refilled the car with New oil and filter. At least they were courteous and Timely.

We went to the dealership just to test drive a car. That car ended up not being available but Gary made sure he could find one that I wanted. We explained the situation (total loss of old car) and Gary helped get me the car to drive that day. Pierre in finance was great also and was able to find a slightly better deal for me than what my pre-approval was. Overall, this was out of our way but we will go there again in the future and recommend our friends as well.

Rick was great not pushy and took hours with me to make sure I made the right choice. The sales manager Dion also was great and friendly. They were happy to answer any questions I had and put me into a new car. Finance went over the entire invoice and made sure I understood what I was signing. I highly recommend here if youre looking for a car. Thanks again

Alfred was very kind, he kept me updated on the Building of my Yukon. Even though I built the Yukon XL and that what I expected when I arrived. I was so ready to take it when I got there, I went with the flow. Darius was awesome, I recommend Darius to my husband who will soon want to purchase a GMC Truck. Great job guys!!!

1st service for the car i bought at that dealership it’s too far from my house to take the shuttle so they gave me a loaner that was great not sitting there for 6 hours. Got ceramic coating for the car didn’t know that they did that.

Looking for a truck for my wife we landed here to look at some options. Our sales guy was John. Super nice and very easy going. Hoping to do some business with them if we can find the right truck..

Nestor is great came in for my first service on my Tahoe and he found a recall and had that fixed while I was there ... this dealership is great and I will only take both my vehicles to this location .

I had the oil changed, they found a nail in my tire and plugged it and they replaced my antennae which I broke off as I was in a hurry, not necessary but did it all with the best manner and efficiency as necessary as possible. True professionals and the guys actually opened the doors for me. Bob Jenkins is the best at putting you at ease, that is why I come to Schumacher Buick for my checkups as I know they will be honest and efficient.

Dropped my vehicle off with a list of things that needed to be looked at. When they called me 4 days later saying it was done I arrived to pick it up and only 1 thing on the list had been fixed, my leaking back window. My steering wheel leather was prematurely peeling and they said GM denied the claim. I called GM corporate and was told to take the truck back that they would fix it. Also when I picked the truck up the hood was popped indicating that they had looked at the bearing noise issue but they says they could not hear it or locate it. A deaf person would be able to tell that there is something not correct with the noise being made. I was told an advisor was going to contact me when to bring the truck in to get it fixed but that never happened so I arrived at the dealer a few days later Abend was told I had to bring it back the next morning. My schedule didn’t work out to bring it back the next morning and I have not been able to bring it back in. I am assuming the ticket is closed now is why I am receiving this survey.

Went for an oil change and waited 3 hours. Been using this dealership since I purchased my truck over 2 years ago for the proximity to my home. This will be the last time. Gets worse every time. Just to setup an appointment online is a hassle. Asking the service advisors a question about warranty seems to be a bother. The service department needs some work.

Gary Sanchez was great! Made the entire process very easy start to finish. Would absolutely do business again

I had a 10:00 appointment for an oil change, they did not take my car in until 10:47am. They then took it to the car wash, and it still had dead love bugs on the front. Waited way to long.

Thanks Johnathan for the quality customer service. We love our GMCs

Great experience. It is the first time that I take my car for oil change. Great customer service.

I definitely feel I had the, Dream Team! My salesman, Daris was amazing and my finance manager, Mark Rapp was without a doubt the best I have dealt with in my 40 years of car buying. Thank you gentleman for your attentiveness and professionalism.

You’re kidding right? You knew from the beginning (and the expectation) was a military order at the time was as provided - along with military code. It was suppose to be 63 and some change. You took advantage of a military member and you should be ashamed.UPDATE** After long discussion with Customer Service (Schumacher) The quote was In the fine print, GM can change any program without notification Again....really bad approach and resolution. Meanwhile, dealerships are flying around in private jets. Remember the bailout years ago by tax payers? Last American car and purchase and from Schumacher.

The service advisor Bob Jenkins is an unrecognized talent at Schumacher GMC, who goes above and beyond, and deserves a raise.

My husband and I purchased a brand new (no miles) 2020 GMC Sierra at Schumacher on Okeechobee Blvd - shortly after an issue with rear end and traction occurred. The dealership where the truck was purchased just let go of there mechanic so we were told they had no one that could look or fix the truck. I was advised I had to go to the dealership on Northlake- 6 times later in the shop - twice they serviced my truck and addressed/treated the wrong transmission. I was then told I couldn’t bring the truck in on a Wednesday afternoon because they don’t work on vehicles on the weekend. I have now escalated my issue to GMC and now 3 weeks later have no answers or follow up. I was just advised that the person that is assisting me in “escalating” my problem can’t call me because his phone isn’t working. Buyer Beware when buying from Schumacher as they don’t have the knowledge to fix any issues or a phone to call you back!!!!

Dan is the man. Hands down one of the smoothest experiences at a dealership I have ever had and my car is running like a champ. Hopefully I won’t be back soon, but when I do run into another issue, I’ll be coming back!

It’s was great. Bob was great; very polite and caring. Car fixed in a reasonable time and at no cost due to warranty. Love y’all

I had a simple maintenance appointment. I did ask that they check the tire pressure system since it was indicating extremely low (13-18psi) yet the tires did not look flat. Eventually both gauges on the passenger side were giving me false readings. They rotated the tires, inflated all tires and all tires were correct but the readings are dropped by the end of the day. I am monitoring the situation but I worry that the issue will spread.

Nelson was wonderful and the service department is great about accommodating me if I need to get to work while requiring excellent and fast service!

Had a great experience @ Schumacher in WPB with Jonathan who really cared about our needs. He was very professional and made us feel very comfortable throughout the whole process. We would highly recommend Jonathan to anyone looking to buy or lease a car. My husband and I were very pleased. In our opinion he was a very good salesman.

The service I received April 14, 2021 was not as I expected. When I made my on-line appointment I was disappointed when I did not see Kevins name for service. I have worked with Kevin since 2018, his level of service allowed me to have tremendous trust in his word. If he said something was being checked I knew it was. He answered all my questions, personally stopped by where I was waiting to se if I needed anything, this was after the text is generated telling me if I need anything to reply. Never heard from Nestor until the car was completed. Nestor said the service to be provided was tire rotation and oil change, no I checked the 22.5k mile check up when I made the appointment, he seemed a little put out that I wanted a 22.5 mile check up, asked to have the engine filter and A/C filter in glove compartment changed, he advised there would be a charge for those. I expected to pay for those items. Kevin always showed me the parts that were replaced, Nestor did not so I am taking it on face value they were changed. His demeanor did not build trust with me. First time I left Schumacher dissatisfied and feeling like my being a customer was not that important. Thats too bad.

Worse experience I have ever had trying to purchase a new vehicle.I’m at the dealership, in the salesman’s office going over figures and they sell the vehicle I am trying to buy. They don’t even tell me they sold the vehicle, they just picked out a different one for me. A higher priced vehicle of course. Some shady stuff goes on at that dealership. Be careful and go over your paperwork!

The service advisor good, which I didnt like was when I got the car, they didnt wash it like they always do when I go and I ask the person who gave the car to me why they didnt wash the car and their answer was that I was too busy to get it to cleaned up he leave the car on, removed the tag number and left, I dont know what its his name, but he dress in black always, Ive been a customer since 2011

If I had an option to give no star at all I would.Had an appointment for an oil change today 9/20/21 at 9am waited there for 2 hours then spoke to the adviser to ask whats going on. he tells me my Truck is next, hour later he comes up to me and tells me he pulled my truck out of the bay and said they wouldnt be able to get to it today. I wouldnt waste your time with this dealership for any service issues go some where else.

My husband and I purchased recently the 2019 GMC Canyon all terrain, Duramax-Turbo Diesel, we love our truck. Today we took care of the first oil service and everything went great. Good job for the service department. We would also like to give a shout- out to the sales department especially to the managers Dion& Robbie for offering an excellent customer experience! I recommend shopping here.

Initially, I was dissatisfied with the buying of my car. However, Schumacher immediately responded to my concerns. They apologized, made good with the car deal we negotiated, and placed me in the correct car. Kudos to management for their quick and forthright response to my concerns.They were gracious and I would absolutely do business with them again.

I was very satisfied with the service. Finished in a timely manner.

Disappointed that GM changed the rules on redemption of rewards! I was under the impression from GMs ad for the Gm card that said there is unlimited redemption so I built up $1648.94 on my card. To me that is false advertising because I was only allowed $1000.00 on my new Encore GX which is my sixth Buick in a row from this dealership!!!

It was good overall but the technician let all my windows open when it was raining out

Nick Suhyda was the next man up on sales team when I walked in to Schumacher GMC in West Palm Beach, FL. to buy a new Yukon XL Denali. Nick helped me order the car since what i wanted was not in inventory and kept me up to date during the 10 weeks while it was being made. I took delivery the first week of May and Nick was pleasant, professional, and organized. Id buy another vehicle from him as well as definitely recommend him to my friends as my guy. Additionally, and most surprising, was my experience with Craig Grunewald, Finance Manager at Schumacher GMC West Palm Beach. Craig is also a veteran. He was prepared and organized and moved me thru financing and extra options quickly and efficiently. Hes as good as Ive ever worked with. Hats off to the Schumacher team in West Palm Beach. Looking forward to my next purchase from this dynamic team.

Brought car in for maintenance. The advisor was very pleasant

By far the worst service experience I have ever had in my life. Told to make an appointment with NO A/C so stayed in a hot car for over a week. Picked it up and was blowing warm within 24 hours again. No loaners available and service manager just says I will look into it This place is ran like a chop shop. Horrible.

Horrible service repair department. Do not take your vehicle there for air conditioner repair. The service manger and overall manager has refused to return my money that I paid for repairs even though the repairs were never done correctly, my disappointment in Schumacher service department has caused me lost of moneys non functioning air conditioner and days lost from work, I give them 0 stars

Nestor Lantigua is an asset to your company. I called and he was able to get me in for service same day and also get some warranty work ordered for me. My experience was great and will definitely be back for all my future services.

Bob in the service department has been so helpful, kind and attentive! Even though my oil change took 1 1/2 hrs yikes but he was so nice and friendly I appreciated his care. The last visit I had took an hour for an oil change as well but I left not disappointed at all due to Bobs customer service. Thank you Bob in service for your genuine support. You are well appreciated.

I was over charged almost over twice the amount other dealerships quoted me! I was forced to have the work done with them because if I didnt they were going to charge me $389 just for hooking the computer to my truck to get a reading. After I paid nearly $2,000 for a AC condenser and the freon. I found out the condenser was only $195 and the freon shouldnt have cost no more then $235 I was very upset! Im a single mom of 4 young children. That nearly $2,000 definitely hurt! Then I always thought if your truck has service at a major dealership once they are done they atleast wash your truck. Nope!! I had grease from the workers hands all over the outside of my white truck and all over the inside of the door arm rests and all over the steering wheel!!!! The worst part I have had my truck services here for oil changes and all. I now have to find a place to take my Tahoe for services now. I wouldnt even dare have a simple oil change here again!!!!! Very unhappy!!

Johnathan and Trey could not be more professional! Not only did they make the process easy and simple, they had me in and out in almost no time! This dynamic duo will have me recommending this dealer to everyone I know. Thanks for the car guys!

I worked with Rick and Deon, both were very accommodating and knowledgeable. They made this the best car buying experience I have had yet.

Absolute worst vehicle purchase experience I have had purchasing my new 2020 Denali. Beginning once I arrived at the dealership and was first acknowledged by the salesman. I asked about a vehicle I had seen online, and the salesman gives me attitude stating that vehicle was sold days ago, how was I to know as it was still showing for sale on the website. Then I was treated as I was looking at vehicles I shouldnt be and doubted when I asked to test drive the first vehicle, I had interest in. During the test drive the salesman did not care to talk with me about the vehicle as he sat in his phone the entire time and was short with me when I asked questions. Once the test drive was complete, my girlfriend and I were to look at the remaining options ourselves because the salesman did not want to help us. The service was so poor, my girlfriend even asked if we could get a different salesperson to assist us.I then made the decision to purchase the vehicle I test drove which began the process of sitting around waiting on the salesman clock as he had me waiting in his office as he was continually in and out of helping other customers coming in to look at vehicles. There were times I would sit and wait for 20 minutes without seeing him. At this point my girlfriend was so frustrated she left the dealership.I was then presented a price for the vehicle after about 30 minutes and I informed the salesman of my available supplier pricing and Costco member discounts I am eligible for. I ended up receiving the supplier discount but did not get to take advantage of the Costco member discount because the salesman said there was an issue when he put the code I supplied him from the voucher which ended up costing me an additional $1,000 that he did not offer to help me out with or investigate further to get me the discount.Fast forward 2 hours later of sitting in the salesmans office as he was in and out constantly, I was finally ready to with the finance member to finalize the purchase of the vehicle. I was greeted by a man who clearly was in a hurry and wanted to rush throughout the entire paperwork process and when I had questions or requested clarifications, he was not happy to answer for me. Other people kept coming into the office as we were reviewing paperwork and asking him questions and giving him other paperwork, he was piling up on the desk behind him. I am assuming these were other deals that he had to work on once I was complete. I even chose a zero down payment option for the deal and then was called three days later from the finance member asking me for a $5,000.00 down payment that he never received (he never even asked for this while I was there as I requested to put $0 cash down and I was rushing through the paperwork so I never caught that he put this into the deal.I completed the deal without ever being congratulated for the purchase or receiving any type of thank you for Joining the Schumacher Family that you hear in advertisements. I then waited another 40 minutes for the vehicle to be cleaned so I could leave. The vehicle was then brought to the front of the dealership and was certainly not detailed. There were hard water spots throughout the chrome, scratches on both side mirrors, deep scratches on the driver’s side window, gashes in the plastic under the windshield, sticker residue on the tailgate from another dealership they had taken the inventory from, heavy dirt build up throughout the trim from sitting, oily footprints in the bed, no floor mats inside the truck (upgraded all weather floor mats that I paid an additional $210.00 for), and no spare key for the truck.Remainder of the review has been cutoff as it is very long and exceeds google character limits.I would not recommend anyone to purchase a vehicle from Schumacher GMC West Palm Beach. I believe this issue goes much further than the sale team as the management clearly does not have any idea how poor of service customers are receiving and they have not cared to help out or offer assistance.

I brought my 2020 Enclave in for service. I was not greeted by anyone, although there were several employees walking about. I had to get out of my car and approach someone. My service advisor is very good, however, this is the second time my car did not get washed.

I had a nail in my tire and showed up without an appointment. My usual service manager was available and took care of my problem. The service department had me back on the road in very short time.

Jonathan was very helpful over the course of my two visits to the sales department this past weekend but the sales manager was downright rude. I had a mail coupon (I am a 27-year customer of Schumacher Auto) and he literally became belligerent and shoved it back into my hand when we couldnt come to an agreement on the price of a new car. Needless to say, I wont be getting any more autos from this dealership. I have nothing but good things to say about the service department (especially Bob J.) -- always professional over the years. But sometimes all it takes is one extremely negative experience to completely turn you off. Thats what happened with this longtime customer.

Service was great. Price seemed a bit high. Might consider getting out my wrenches and doing the work myself if I had it to do over.

My experience at the dealership was way far better then I have witnessed in years from others thank you

They were really busy that morning but besides the wait they did an excellent job. The service manager had an excellent repore with the customers. I would definitely go back.

I have a very positive experience with Schumacher service. The service guys very professionals!

My Service Rep Angelo was absolutely the best. He followed up with me when the parts came in and made sure the car was completed before calling. He kept me informed.

I had an appointment for 10 in the morning, and at 12:30, I said that I was taking my car, because I was already upset to wait so long for an appointment, just for an oil change.

Even when I’m not happy with the expense Bob Jenkins seems to find a way to make it all better.He offered me a solution but GMAC that turned out to be much better than I thought. And again this is why I will go nowhere else.

Mr. Daris M. was great to work with. We found him to be very knowledgeable regarding your products, professional, and friendly. We would recommend him and your dealership to others.

Car maintenance was done on time, car was cleaned and Nestor made sure all my rebates were applied before final payment.

After visiting several dealers I found the car of my dreams here. I think it was nice from the sales person to drive with us to Abacoa where he thiugh the car i was looking for will be. And sure thing thats the one i bought

I would never go back .it all started off good i stated i was just there to look and try to find out if it was due able because my current gmc has a takata airbag recall (metal in airbag) that my wife and i dont feel comfortable driving out kid in and no fix as of now . Then once we sat down to work numbers it all started to go down hill. i stated i need some time to talk to wife and make sure it we were able and then manager stated obviously we werent going to make a deal and to have a good day . just rude and felt belittled. im sorry but when your about to throw 70k plus into a car you might need a moment or few to mole things over .also if you go on gmc main wedsite its called a black book you can go on and get a trade in quote now i know its just quote but they came no where near it

Great place, great service. They are Gods blessing. Awesome people. Joe, Ariel, and all the staff and service.

I just had a 15,ooo mile check up. Everyone was very nice, but I do think its a little pricey..

Very professional staff. Everyone I came in contact with was friendly, knowledgeable and efficient. All my questions and needs were addressed without hesitate. Would definitely recommend the Schumacher Family.

The Schumacher on Okeechobee Blvd is absolutely amazing. Angelo in the service department is what I consider a valuable employee. This was my 2nd trip to the shop and he remembered who I was, after only being there 1 other time. He takes pride in his work and it shows. He made sure all of the repairs were completed in a timely manner. After a horrible experience at the Schumacher on Northlake Blvd., Angelo will be my go to guy for all my future interactions with Schumacher.

Was there for diagnostic and estimate, had 10am appointment and was out by 1130. Was told text would be about hour so having text done and car washed in 1 1/2 hours was great.

They communicated with me the entire time they had my vehicle which made the process less stressful

I made my appointment online. The service dept. was ready for me upon my arrival. My service Mgr. Bob is very friendly and eager to satisfy my auto needs.

Sevice advisor very helpful and parts staff was a, well I needed parts pricing and schedule serrvice for new tires. Everrything was explained very well and I look forward to getting the work completed.

My service advisor Kevin @ GM Schumacher was very pleasant and accommodating that made my visit so welcoming... especially since Im visiting from Georgia... My repair tech Mike deserves a 5-Star as well because he took the time to talk to me about the repair and made sure I understood what needed to be done... Both of those guys are great and both deserves recognition for their great customer service to GM customers!

Great place to buy a car

My last 3 cars have been purchased there...very nice peaople and they will work with you..

Best service experience of my life, oil change, tire rotation and car wash in less than 45 minutes.

We are very satisfied the very professional and very nice staff

I visited other dealerships in the area, and none of them were as friendly as this dealership. It was a pleasure working with Trey. Everything went smoothly, and he helped me get the best deal for my new car. Thank you Trey!

Service writer DAN IS THE MODEL FOR ALL SERVICE WRITERS

Service department didnt care about my issue. Didnt even want to look at the supporting paperwork I provided. I literally took it back with me.

Great experience, amazing customer service. Jonathan recommended 10/10

Gary and Pierre were great! They made sure I left in a brand new vehicle like I wanted and they made the process painless. I’m very happy in my 2020 Buick Encore GX. Thank you all so much! I will be referring this dealership to others.

I called on a Wednesday for a Saturday appointment, I got there and the service tech was ready, they told me it would take about an hour, I needed an oil change, tire rotation and safety check for an upcoming trip. I’ve never had my car serviced here before, I’ve been to other places and have been taken advantage of, here they listened and did not “take me for a ride”. They did just what I asked, advised me of things that will need to be done within 7500 miles and I was out of there in an hour as promised.

Gary was awesome! very patient with my wife and myself. He took the time to truly understand our needs and guided us to selecting our brand new Yukon XL!

Amazing customer service! Trey went above and beyond for us. We are very happy with our purchase and will be recommending our family and friends to make their next purchase at Schumacher. Thank you!

Fast friendly service

Nick was extremely helpful and pleasant.

This recent purchase was perfect. Marcia Mulford thank you🙏. See you again soon

Everyone was extremely knowledgeable and courteous from the moment Nayim answered my phone call regarding information for a certain car all the way to the end of the purchase of the vehicle in pers!

Everyone was extremely helpful and efficient.

In my many years of interacting with car dealerships, Rick Sander has by far and away been the best sales associate to work with. He was beyond professional, helpful and attentive to all of my wife’s and my needs. I have had 3 previous GMCs in the past 4 years at another dealership in the area but because Ricks service went above and beyond and I will now buy all of my vehicles from Schumacher.

Thank you Dan in Service Department, you are such a kind humble, person with excellent customer service. I am leery about trying new dealerships. You made having my car serviced here seamlessly easy for me. Again thank you!

The carpet on the front passenger side was extremely wet and had white residue on it. Once it was determined what the problem was, the repair was done in 1-1/2 days. However, when I picked up my car the carpet and floor mat still had residue stains, was damp and had not been cleaned. Dan immediately cleaned it up. A couple of days later it seemed the problem was still there, the carpet was wet again with white residue. I returned to have it checked out, which meant I was another 1-1/2 days without my car and was subsequently informed that the problem HAD been fixed but that the excess water from the problem had not been eliminated which caused the wet carpet. Dan assured me the carpet would be dried and cleaned. He was true to his word. I lost the use of my car for 1-1/2 days because the problem had been fixed but not treated to its full extent. What was done the 2nd time should have been done the first time. But as I said before, kudos to Dan for making it right.

I purchased a brand new Van that I found to have scratches and dents hidden by the dealer until after the purchase. They said they would fix mentioned issues and never did.Also I have had a problem with my AC, and come to find out there is a class action lawsuit against GM for said part. I scheduled an appointment for repairs and have digital confirmation. When I went to drop it off they said they had no technicians for my repairs and tried to deny my confirmation. Then they said their Tech couldnt get back for 2 weeks. I will be filing my own lawsuit with the Better Business Bureau.

Friendly, Quick and informative

Came to the service department to get a new tire installed with an appointment and on time. Told them it needed to be replaced because of a screw puncture in the outside edge of tire.3 hours later they come back to me confirming it needs to be replace and then telling me they need to go buy a new tire and that it would be at least another hour.Awful service.

It will take too long to create a diary of the recent service experience. It was a TOTAL FIASCO from start to finish. The service rep did what he could. Not all the problems were Schumachers fault but none the less it was a nightmare. On top of that the fender flare on the rear passenger side was rubbed up against something and took some of the paint off. Im still waiting for an answer about whether that will be taken care of and when. I am a GM customer through and through.Since 1988 All my Trucks and companyvans are Chevys. I am very disappointed in this last experience that cost meclose to a thousand dollars. And took almost 3 weeks to complete

Jonathan was simply amazing. He was patient, knowledgeable and caring. We had our grand daughter and you was accommodating and just a pleasant young man. He will go far.

3rd car purchase with the Schumacher Team. Thank you to the sweet and fun Daris Marshall congratulations on 22....and the very supportive and kind Dana Dennis for a wonderful car buying experience! You made the process fun. Thank you to Pierre Agenor for bringing some laughter to the finance side! Wonderful experience from start to finish!

I had an appointment for 9-30 am drop my vehicle off at 9 they never look at my vehicle until 2-30 when I came to pick it up your service suck and your costumers as well I have already written up your dealership

Bob was great and truck was detailed very well after oil change and recall done

Nayim was very friendly and knew what would doing, helping me from the start to the end thanks GOD BLESS JOHN 3:16!!!!

Your company is a rip-off

Outstanding service! Dan Hogan is the most professional and service Driven person. We were greeted so respectfully. He arranged all services in a way that exceeded our expectations. He absolutely went above and beyond at every stage of getting our Enclave fixed. We are so happy with Schumacher thanks to Dan!

I enjoy working with Nestor. He has been my service advisor for more than fifteen years. He takes very good card of me and my car. He is very personable.

Nestor & Kevin were both awesome and went beyond the call of service and I greatly appreciated. My experience was pleasant even through my personal sorrow. Thank you guy! Mike

I brought my car into Schumacher my service advisor was Dan it was fantastic couldnt ask for a better guy he was knowledgeable and help me in every way possible