My wife and I came Christmas shopping here in December 2020 looking for a new bedroom set for our son. We had a terrible experience with the guy that wasnt any help and ended up getting the furniture from somewhere else.We decided to give it another try on 7/18/21 and had a totally different experience.There was a young lady name Kenny who helped us. She went way above what we expected in order to get the information we needed to help us make a decision. She took time explaining everything in detail to make sure we would be satisfied with our purchase. She was so helpful that we decided to purchase to additional pieces to complete our bedroom.Im giving this location 4 stars because
We ordered the East Side sofa in smoke, and after subsequently reading so many bad reviews about Rooms to Go, nearly canceled. However, we loved the sofas design, durable material, zippered cushions as well as how comfortable it was. Also, our West Palm Beach store sales person, Beth, was absolutely terrific, and gave excellent tips working from cell phone photos, on how to rearrange our furniture to accomodate the new sofa. Despite horror stories on nationwide supply shortages, our sofa miraculously arrived exactly when she scheduled it, and in the interim, the Rooms to Go web site was able to provide prompt answers to technical questions we had about it. Caution: Dont rely on leaving messages in this store for your sales person. Because the store is a distance from our home, we called ahead to make certain Beth would definitely be there when we arrived to finalize the sale. However the person who promised to give her our message never did! Apart from that glitch, after 2 months, were quite happy with the sofa! So far, so good.
The furniture is nice but too bad they have THE WORST CUSTOMER AND DELIVERY SERVICE OF ANY FURNITURE COMPANY I HAVE EVER EXPERIENCED! I am FED UP!I ordered two pieces of furniture a month ago. One came fine, but the other came damaged. I called customer service and they said they would deliver a new one two weeks later. Today, 9/10/2021, they delivered the furniture completely pulverized. You could hear the glass in the box and there was even glass in the delivery truck.This is completely unacceptable service. Does rooms to go even properly train their delivery crews? They obviously don’t care enough to do so.They won’t even properly compensate me for all the time i have wasted dealing with a piece of furniture that KEEPS SHOWING UP DAMAGED! IT’S YOUR FAULT!Now i have to wait another week for the same piece of furniture that will probably be delivered broken again.I was planning on buying more, because i do like the furniture, but I’ve changed my mind. I will never spend my money at a company with such poor customer service and poor delivery ever again. I’ve already told everyone i know not to buy their furniture from this or any Rooms to go.I’ve included photos of the damaged piece of furniture that still hasn’t left my house or been replaced.
Our experience there was wonderful. We went for a sectional and Gigi was the best! Giving us directions on where to go and allowing us time and space to look. She then showed us many selections of recliners and coffee tables and we bought one of each. She was so nice and very helpful. I will definitely recommend her to my family and friends!!!
Ellen was absolutely AMAZING!!! She made everything so easy and offered great design ideas. She went above and beyond to make sure the we had the right furniture for my Uncle’s needs. Thank you Ellen!! You’re the best!!
We came to Rooms to Go today to buy a couch and were so appreciative that Thomas helped us out. He was knowledgeable, patient, and showed us a lot of different options. He assisted us with the financing process as well. He is very easy to work with and such a pleasure to talk to - excellent conversation the whole time and took the time to make sure we were happy as customers.I definitely recommend this location and if youre looking for someone with excellent customer service, Thomas is your guy!
Janell did a fantastic job for us. She approached us when first entered. We asked to look. Janell gave us ample time to look. She answered all our questions and gave appropriate suggestions and then patiently showed us recliners. She handle the business side without issue. GREAT JOB JANELL!!!!
An AMAZING experience!!! If you go there look for Kenny! She’s just GREAT! Super sweet and very helpful on every step of the process… We went just to check prices and I ended buying a sofa and a table!!! Great customer service! Thank you Kenny!!!
I had exceptional service today at Rooms to Go. I highly recommend working with Carol ONeill Vocino. She was very knowledge, kind, and helped me every step of the way with my design process. She went out of her way and made me feel very relaxed and comfortable with my decisions on my living and bedroom purchases. She gets a 5 star rating from me. Thank you Carol for your exceptional service. I will be back for a dinning room set soon!
Had a welcoming experience and had A+ customer service with Representative Yolanda. I HIGHLY RECOMMEND asking for Yolanda if you go to the (W.P.B) Okeechobee location. I actually went in looking for something completely different (and much cheaper) but she was very informative and honest. My husband was sold on this one set but it wasnt available until January (which is 4 months out) but guess what Mrs. Yolanda patiently gave us all options available. We decided to go with the wait, it was well worth it.
I am very appreciative of Beth Mainello for providing me exceptionally great customer service. She was very welcoming and responded to my needs in a quick and efficient way. She was very knowledgeable and gave me the details of he product. I was so very happy to buy the living room set from her. I have not received the product yet, but I wanted to acknowledge her service. Beth, I am coming back for more :))If anyone is going to the West Palm Store, ask for BETH.
Eric was the best salesman ever I hate furniture shopping and he made my visit so great he was friendly fast and reliable
Sami was amazing and so helpful. We went to a ton of furniture stores by far his customer service was fantastic. Thank you Sami for everything!!!
I bought a bedroom set 8/25/2021. The headboard was delivered and I was told that the other pieces -nightstands, hope chest -bench, & dresser would be delivered the first week of October.I called rooms to go to get an update with delivery and I was told by Donna that my nightstands are going to be arriving on October 16, the bench is going to be delivered in the end of November, and my dresser will be delivered on December 28.I dealt with Janell, she withheld information from me. Do you think I would’ve bought the furniture if I knew I had to wait so long for it?Who waits six months for furniture ? I called them again! And spoke to Donna and they referred me to the corporate office they keep saying that it’s production.Here’s the problem I have, you took my money and I bought something that doesn’t exist. It’s not made.This has been the worst experience ever because I need a bedroom set and I don’t have any furniture. When I asked how I could be compensated ;I was told there is no compensation. I asked about buy the floor model and they said no. I’m contacting the Better Business Bureau, where is the CEO?But if anyone is looking for furniture DO Not Go there you’re going to get the runaround.They want their commission and that’s all they care about. Customer is always right ? I WANT A REFUND 100%I need to go buy furniture somewhere else !!!stay out of the store and save yourself a nightmare. I’m going to start working soon and they want me to takeoff 4 different days so they can deliver my furniture in pieces !!!! this was the worstexperience in my entire life. No one to talk to and no resolution.
Everything went so smoothly - what can feel overwhelming was made so easy for me. The support of the sales associate, Yolanda was amazing!! Her taste, her warmth and her knowledge of the furniture was fantastic!
Great experience. We stopped by another furniture store before coming here and we decided to leave because the sales associate were following us all over the store. When we came to rooms to go we felt a difference right away. Diane offered to assist us but was not overwhelming. She helped us pick out the right options for our living room. The store was great and we were able to schedule delivery at a time that worked for us. Thank you!
Kenny was awesome! Professional and knowledgeable. From the moment I walked in she knew exactly what to show me and listened to my needs and wants.
First time at Rooms to Go and Sam didnt disappoint us. He understood what we wanted and didnt try to sell us just on anything. He was friendly, professional and overall helpful.
My experience at rooms to go, to say the least was amazing!! If you ever need anything I’ll advise you go speak to Jay, he was very polite extremely knowledgeable. I really felt like I was speaking to some I could trust not just some trying to sell me a couch.
Yolanda was amazing. She walked us through several options and even helped us plan the design of our living room set. Unfortunately we were unable to purchase this today, but I wanted to acknowledge that she was very compassionate, Intuitive and intelligent with her advice.
Ellen was so attentive and helped me very quickly and efficiently. Thank you Rooms to go!
I am extremely unhappy with my customer service…I waited over 2 months for the last piece of my couch to be delivered…once it was I was so happy! Only to find out that after they left and I finally sat down to relax that the couch was not put together properly! I figured I could call them up and it would be an easy fix….nope! Not only was my backrest not connected to the couch properly but all the electrical parts to the couch are messed up because these guys rushed to get it done. I spent about 3k on this set 🤦♂️. I called customer service and was told they could not have anyone come back to help me today and actually not for over another 2 weeks!!! This should of been an easy fix and taken care of. I then asked customer service if I can speak with a supervisor and or manager and was told I could not and it is what it is. That’s is not acceptable I will not be buying from here ever again!!!!!! I work in the sales business and would never treat my customers like that. It’s a shame
Sam was very nice and professional. He listened, he did not force me to buy something I didnt want or like. I had been looking for several weeks and I knew what I wanted. I tried other stores and went away disappointed. Although I had been looking everywhere for living room furniture, I didnt feel pressured into a hasty decision. Sam is a good salesman. He was honest and truthful about how the furniture may wear over time. I am happy with my purchase and anticipate the arrival of it. I love to shop and I enjoyed my shopping experience.
Sami was amazing today. He is passionate, enthusiastic and very knowledgeable about what he does!! He listened to everything my wife and I wanted and put it right at our finger tips. We had such an amazing experience. Thank You Sami!!
Very courteous salesman.Nasty manager arguing with employees. FeltUncomfortable shopping.
Ellen made our experience quick and painless. Very professional service and the table was in stock which was a huge selling point this day in age!
Amazing experience!!! Yolanda was the best help ever. I came in with an idea and dimensions of what I wanted and Yolanda presented the best options + soonest available. She knows interior design well and helped choose the best color after looking at pictures of my apartment. We bonded over life and Chicago born while making the purchase seamless. Now I have a great sectional couch I am proud of!
Ellen was amazing!! She helped us decide on a very good bed, and both me and my fiancée are super happy with the service! One stop shop for your furniture needs! Ask for Ellen!
Sam is an incredible salesman! He greeted as we came through the door, allowed us to browse, then was there to answer all of our questions and guide us. He helped us put together a living room AND bedroom which we purchased on the spot. Sam should be running the place! Thank you, Sam!
Best customer service I have had in ages. EXCEPTIONAL! Our sales representative was LESLIE. She was so knowledgeable, expertly educating us about the different features in sofa construction and how they impact comfort, firmness and longevity of the form of the sofa. She enabled us to purchase the perfect sofa for our specific needs. She also had a world of patience with us and was endlessly attentive and thorough. What an Intelligent and fantastic sales rep!! 5 stars!
I visited the store on Saturday, and Diane was very helpful. I didnt see what I wanted but I went back and she helped me get the chest I saw online. It was very quick and painless.Sophia
Sami was amazing. He helped us find the perfect TV stand. He was patient and knowledgeable. Will definitely be back to see him for future furniture!
Couldn’t have asked for a better experience. Diane was great! She was very helpful with what we were looking for, we were done with our purchase in no time.
Mr. Thomas Saladin helped me from the moment I walked to the store. Very nice gentleman, very helpful. The store was well organized!Thank you Mr. Thomas
Yolanda was AMAZING! If you are looking for furniture and needs someone who knows the Rooms to Go products, ask for her! Super knowledgeable, very friendly, very patient and pleasant to deal with!!
Diane was amazing!! She was very patient and knowledgeable. I wanted everything to be quick and she took the time to search and pick just the right items for me. I will come back to her for buying more furniture.
Wouldnt feel comfortable buying our mattress from anyone but Janell. As long as the store has what youre looking for shell make sure to make the experience as painless as it can be. Highly recommend working with her.
Sami was so helpful! I had a short time to find a bed and he helped me find the right one in my price range. Loved the experience, thank you so much!!
Worst company to get furniture from its all cheap and when it breaks they don’t do a darn thing about it! Don’t waste your money here, pathetic customer service and even corporate is full of it. Take you’re money elsewhere I promise you, you’ll regret your purchase at rooms to go. zero stars if I could.
We had an excellent experience at Rooms to Go. Eric Morgan was helpful, knowledgeable and professional. We bought 2 sofas, 2 recliners and a rug. We will only shop at Rooms to Go and we will always ask for Eric. You can’t go wrong at Rooms to Go!!
Ellen is an amazing sales representative. Shes incredible and knew exactly what we were looking for and didnt waste any time making us the happiest weve been when looking for what we wanted. If you come definitely ask for her 10/10 experience.
I worked with Nicole today and she was wonderful. I told her exactly what I needed and she nailed it! Super quick and easy. Nicole was so kind and so helpful. Thank you!
I came in this afternoon to purchase a couch. Sam helped me the entire time, he was so helpful, sweet and honest! We need more sales reps like Sam! This dude deserves a bonus!
Sales staff are very helpful. The store is clean. We dealt with Sami on one evening and Diane Bernier on another day. Both of these sales people sold us on furniture we were considering. Me on one night with Sami and my wife the next day with Diane. We will likely buy online today/tonight but it was these two that made the sale. I wish they could somehow get the commission. Definitely a dilemma when buying online.
Luis was great! Very helpful and showed me lots of sectional options. Other staff members were also helpful in looking at rugs. Would recommend Luis to anyone.
Diane was fabulous, ask for Diane she was very informed and resourceful. Got us everything we needed in record time !!! Very grateful for her services.
Diane was fantastic, knew exactly what I needed in a mattress. Great customer service!! Highly recommended!!!
Nicole Shaw was super helpful this weekend while my family and I were shopping for furniture. She was extremely patient and gave useful advice as we shopped for bedroom, living, and dining room furniture. A great experience!
Me. Diane was our sales rep and she was very courteous and knowledgeable. She was patient in assisting me to choose my pieces. She is truly the consummate Senior Sales Rep at RTG. Her 16 years of experience has given her the competitive edge to satisfy her clients.
Rooms To go is the worst company ever. I will never spend a dime at that store ever again. Store manager and customer care are both garbage they don’t have any managerial skills whatsoever I can’t wait to go and cancel my entire order from them.
I enjoyed coming here, Yolanda was amazing and knew exactly how to help with finding what i wanted. She was very knowledgeable and efficient; I will be coming back for more furniture soon
Ellen was great! Helped me pick out the perfect items for my bedroom. Very patient and knowledgeable. Would definitely recommend everyone to come here!
Diane was the most helpful, honest, nice and most carying sales person I have ever had. It took a little time for the sale to go through and I had not have lunch. When I mentioned that I did not have lunch, she went and offered one of her own yogurt/muffin. I thought that was very thoughtful. Great job Diane!!!! I recommend her highly!
My favorite sales person is Janell! She’s dedicated, thoughtful, and amazing at problem solving. My furniture was delayed 3 times during the pandemic and Janell was able to seek solutions immediately to accommodate me. I’ve had to contact her for several other orders and she calmly listens and seeks ways to assist. I feel valued when working with her. She embodies what quality customer service looks like. She’s the reason I continue to do business with Rooms To Go.
John Marcum was an exceptional salesperson. He is very knowledgeable, courteous and patientWe really hot want we wanted. Thanks John
Kenny was a huge help to my family and I. She made everything so easy for us and really helped us coordinate our living room and kitchen. Such a great experience with her. Thank you so much Kenny!!
Diane was the best!! We are so glad we connected with her... very satisfied .. thank you Diane!
John Marcum sold us our living room set, and he was so no pressure and easy going we returned to buy our mattress and office furniture from him. Hes a great asset to your company, especially in an industry known for high pressure sales techniques. Thanks, John!
Janell was awesome! She helped in giving all the information on our sofa and details. Easy, comfortable and fast!
Mr Eric was very helpful and took his time and gave me space for me to look around. then helped me find items I was looking for that I did not notice if he did not help me. Very nice man.
This was my 1st time in the store and had an excellent experience. I just moved to Florida and really wasn’t sure what I wanted but Diane Bernier was super helpful and friendly. I will definitely make sure she’s working when I go back for my next purchases.
Diane was a true joy to work with. I walked in overwhelmed because I had just purchased a new home. She was honest about some furniture not fitting through the doorway. After I narrowed in on the color for my living room set, she provided options for accessories. She seemed to know what I would like. She is extremely knowledgeable and easy to work with. I never felt rushed or pressured to make a decision. Thank you, Diane-you’re a rock star!!
Lovely store. Everything is staged beautifully.If you need furniture, you must come here.
Had a great experience here with Yolanda! Made it very easy to purchase and pick and choose items from different collections. Definitely recommend her and rooms to go.
Thomas was extremely helpful and knowledgeable. We had to cancel our original online order due to the size of the sectional so we told Thomas we were looking for something similar but smaller. He showed us 3 different options and helped us with pros and cons of all 3. He was very patient and knew when to let my husband and I chat to weigh our options. We give Thomas 5 stars!
My client & I visited Rooms To Go today to look for living room furniture and patio furniture.The customer service was excellent after we walked the floor and requested Carol, who greeted us upon arrival. She was a big help and took the time and patience to walk us through the floor room to view multiple pieces.As a result, my client did purchase a set and is every happy with the final decision.
Came in today looking for a new bed set and mattress and I can not say enough about how great our experience was with the sales associate Janell. Janell made sure we tested every mattress and she was beyond patient with us as we test them all several times. She was so incredibly knowledgeable as well. Thank you thank you Janell!
I was greeted & welcomed right away! That’s an unusual experience for me in most stores & car dealerships. But not Rooms to Go! In some stores I think because I’m older & shop alone I sometimes feel invisible because it takes a sales person a long time to notice me. Not my experience with Carol at Rooms to Go
We are so pleased with Diane ! She made our experience so awesome, my husband and I loved everything about RTG! Diane is such a pleasant person to work with. I honestly wish I was a millionaire to spend it with Diane, but money doesn’t buy souls 10stars for Diane .
Thanks to Nicole who was an excellent sales person. I was able to pick out the perfect Cindy Crawford sofa sleeper with the gel foam mattress. Nicole is very detail oriented and well-versed in the various furniture options and choices to consider. Not high pressure at all. A very pleasant experience
Great experience and amazing customer service. Ellen Leepond was extremely helpful, and I highly recommend her.
I have bought A lot of furniture from Rooms to Go the West Palm Beach location and I have always dealt with Sammy Very professional knowledgeable Always makes it easy Would recommend him to anyone and I always do thanks for the help
Great service and it was a pleasure getting help by Londa. I would definitely recommend others to get service here.
Yolanda was great she help us with the Armitage king size bedroom set that we wanted to finance for our new home and she was very knowledgeable about the bedroom set and we was able to lock in the sale price for the labor day sale and we end up paying 10% down Awesome - Yolanda is our favorite
Ellen was great. Very knowledgeable and pleasant. Great customer service
Eric was great! No pressure at all! He checked prices on all the bedroom sets I liked and waited for me to make up my mind myself. Great guy and best sales experience ever!
If youre on the fence about what furniture store to go to for any household furniture needs, Rooms to Go in West Palm Beach is the place for you! They have the style and variety we were looking for. Londa is a wonderful salesperson to work with. I personally think she should be in interior design. She helped my husband and I figure out how to situate our living room so we could maximize our space with the essentials. We will be going back soon for some dining room needs. Thank you again Londa! Rooms To Go is lucky to have you.
My service rep. Janell was exceptional, she was very patient and pleasant. She took her time and explained everything I asked her.She worked with me three days helping me get my orders together. I am moving into my new home on Saturday. She made sure that my deliverirles would come so I had somewhere to sleep😊 I am grateful to her.I called her and she assured me that i could change my order. She made things happen for me.
Came in looking for the perfect bedroom set. Although they didn’t have a complete set we loved she was amazing at helping us piece together a full set that we absolutely love! If anyone comes in I definitely recommend to ask for JANELL!! She was friendly, kind and so helpful and understanding. Ask for JANELL!
Eric was amazing! We walked in and he was so professional and knowledgeable. He answered all of our questions and suggested solutions that worked well for us. He took the stress out of our relocation! Thank you Eric!
Janell was very knowledgeable and professional with information on buying a new mattress today.First of all, I was told when they delivered the new mattress they would pick up the old one. When they delivered the new one I asked the two delivery guys to take the old one as was promised. They said we don’t do that you have to call customer service. I ended up with a king size mattress in my yard when I had guests coming to stay with me that day.Although she was a good sales person she did not tell us we are being charged an additional $99 each for the mattress bases. We can’t use them because they’re dangerous for our cats that can get under them and be squished. When I called the store to ask about returning them, i was told they do not have a return policy. You can’t return them for any reason. The person that answered the phone, Tiara, was very rude. I changed my review, have cancelled my online order and will never purchase from them again. I wasted over $1500.
Janell provided great service and support today. Fast, easy, comfortable, and NO PRESSURELove this store and the team
Ellen was really great! Second time receiving her help and once again, very satisfied! Thank you!!
Janell was very helpful. She was very knowledgeable on all the furniture in the store. Also what ever was not on the floor she made sure to find on the iPad. Very pleasant to work with. Highly recommend her and will be back for future shopping. She gets 10 out of 10!! 🙌🏻
Ththis was an amazing experience! She was so considerate and made it super easy and efferert less and was super patient. Will be a returning customer again! She was so awesome with my 5 year old daughter too! Ask for Diane!
As we walked in, my family and I received a warm welcome. The rep was extremely knowledgeable and understanding on our rapid shipping needs. It was quick and fun process. Thank you !
Good selection and good prices. Our salesperson was knowledgeable and not pushy. This is a great place to buy inexpensive furniture.
Diane was very helpful! Will recommend her!
As soon as we walked through the door we was greeted by Eric. Let me tell you, he was AMAZING!! He didnt pressure us, he gave us space when we needed it, he was completely honest, he knew all the answers to our questions and hes very through. Hands down great guy who helped sealed the deal. I would highly recommend going to rooms to go ( on Okeechobee Blvd by Congress) they have great furniture at very reasonable prices. AND MAKE SURE TO ASK FOR ERIC.
Terrific experience. I was immediately greeted and they had someone ready to help me. Jay was friendly, polite and tremendously helpful. He set me up with a full living room set with financing in 45 minutes. Great service, thank you Jay!
Rooms to go always has a great selection of furniture at reasonable prices. My sales person Leslie was also very nice and cooperative and eager to work with me.
Janell was awesome! She really took her time and was very patient with us while we stopped around. She is very knowledgeable ...highly recommend her.
I went to Rooms To Go for a new couch. Yolanda was so nice, friendly, competent and informative. She spent time with me and by the time it was over it felt like I was talking to an old friend. She really went above and beyond to make this a great experience and the most fun I’ve ever had buying furniture! I will be visiting her and this beautiful showroom for all my furniture needs in the future.
From the time we arrived Miss Carol made us feel welcomed. We knew exactly what we wanted. she did not force my husband and I to buy anything we did not want. At the previous furniture store we spent almost 2 hours trying to check out. However Miss Carol she got us situated and ready to go within 30 mins. AMAZING Job please keep up the good work
Janell was highly knowledgeable about all of the merchandise and options. She understood both what I was looking for and not looking for. She was also quite patient and pleasant. I highly recommend her as a salesperson.
Kenny was extremely helpful. She was able to answer all our questions with kindness and patience. Thank you, Kenny. Cant wait to get our new sectional!
Once again Rooms To Go was amazing. Sami was patient with us and showed us all our options, for sure would recommend speaking with him if you come in! Will return for anything else we need.
Nice place .Only thing I dont like.You have to wait.2 months to receive your furniture.To much.