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Fantastic Finishes
900 Stinson Way # 1, West Palm Beach, FL 33411, United States
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Fantastic Finishes
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Da
Review №1

Fantastic Finishes handled the repairs from an unfortunate incident to our brand new Porsche. They handled everything with care and provided exceptional customer service. Despite the delays from supply chains globally, Chuck and his team at Fantastic Finishes made sure I was up-to-date regularly on the status, ensured I had access to a rental vehicle during the repair period and got me out the door efficiently when it came time to pick-up our vehicle. On top of the customer service experience, the quality of work is phenomenal. The car is like new again thanks to Chuck!

H
Review №2

I drive a Porsche Cayenne that was in a front end collision in Miami Beach. The damage was to the lights and bumper - but being the type of car it is - it was still an expensive repair. I chose Fantastic Finishes as the shop to repair my car, after hearing of their reputation. Chuck Cooley was my contact at Fantastic Finishes. I am very impressed by the work they did. The car is a 2016 - so even though it has few miles - it does have time on it. The repair took a while, because of the delay in receiving the parts - but was done to the very highest level. When I picked up the car it looked like it did when I bought the car. It was immaculately clean on both the inside and the outside and the repair was invisible. You would never know that there even was a repair. I would certainly recommend Fantastic Finishes and would not hesitate to use them again. It is a relief that in a State where shops come and go, that they take pride in their work and do everything to the highest level. Thanks Chuck for a job well done. Holden Luntz

Kr
Review №3

From Drop off to Pickup, the entire process was better than a well oiled machine.Allison made me rest assured that my vehicle was taken care of quickly and efficiently.All questions were answered and I was always kept informed about the progress and processes involved in all the repairs.I would not hesitate to recommend or use their services in the future!

Te
Review №4

I worked with Chuck Coley at Fantastic Finishes after my Porsche Cayenne was in an accident. They went beyond my expectations .They were professional and reassuring about every step of the repair process.Chuck was quick to respond every time I reached out to him with a question.While no one wants to need a body shop I would not hesitate to use them again if the need arises and I will be recommending them to anyone who does.Thanks again Chuck for excellent customer service. My car looks amazing!

Tr
Review №5

FF is first class in my book! I recently took my 4 month old Tesla in for a repair and worried wasn’t even close to how I felt when it was in their care. Kylie was awesome on the front desk! I hope I spelled that correctly😬Allison was very communicative and helpful the whole way thru! The gentleman who explained the process of repair at pickup (sorry I don’t remember his name), thanksFor your patience in explaining everything and sorry for keeping you overtime. Allison said it’ll be like new and she was right. I’m really happy with everything! You have an awesome team there! That being said I hope I never need your services again😅Stephen! Great job as well my man!

Av
Review №6

My Porsche Macan got side swept and the entire right side from the front tire to the back tire needed to be replaced. They worked very closely with me to ensure that insurance covered everything and were very flexible throughout the entire process. Picked up the car and it looked brand new! Chuck and his team are the best around and I would highly recommend.

Br
Review №7

Excellent service and perfect execution of the damage on my 2020 GMC Sierra pickup. PERFECT!

ro
Review №8

Chuck Coley and the entire staff at Fantastic Finishes were amazing! They projected my Tesla would take 7 days to repair and on day 7 I picked up my gorgeous “starship.” From the moment Chuck performed the appraisal until I left with my repaired Tesla, I was treated professionally and was kept informed every day as to the progress. I would only use FF if I ever needed repair services. 100% first class!

Pa
Review №9

Excellent service and very friendly staff! The shop was clean and professional. Chuck was the best! Got my T back like a new care. Highly recommended!

Ma
Review №10

Had our Tesla in the shop and have to say that even though Tesla parts take a long tome to get Kyrie was above and beyond with communicating with us at every moment. Car should of been totaled But the Frugal company named Allstate would not total it. They paid 85% of the value to fix it. Needless to say...never use Allstate. We picked up the car last week and it drives like new. Great work by John.

Ja
Review №11

Amazing work! Not only was the work done in the highest quality, but the attention to detail was fantastic. Now I know why they have the name, Chuck was the absolute best customer focused individuals I ever had. Guaranteed to be surpass your expectations!

Ma
Review №12

Professional, detailed review upfront with solid recommendations and execution. Completely fair on price and want out of their way Not to charge me extra on unnecessary work. Highly supportive of Fantastic Finishes!

da
Review №13

I have been a client of FF for over 23 years. I recently had my M2 repaired after a low speed bump to the driver side rear fender. The work as always was excellent. For the first time on a 4500.00 total bill I had to pay 2000.00 out of pocket, why? FF charges 85/hr for labor, the insurance company (progressive) will only pay 45/hr. In the over twenty years I have been using FF I have never had to pay out of pocket more than the expected deductible. I asked my advisor to talk to Russ (owner) to see if anything could be done (also mentioning that my father spent over 80K on an MG restoration a couple of years earlier. The response was nothing could be done. FF does great work, but is not the only quality shop in Palm Beach County. So sorry that being a loyal long term client means nothing these days. I guess FF has so many clients willing to pay these rates that it does not matter.

Ze
Review №14

Excellent work and customer service. Highly recommended.

Jo
Review №15

Mission: Eliminate road rash on my 911 C4S ./Paint & Install Clear Bra My experience w/Rob was professional,friendly thorough & seamless. Their attention to detail & quality of their work is Second to None. The finished product was FANTASTIC!!! Highly recommend* John B.

Br
Review №16

Amazing job on painting high end parts on Porsches. Very very fair pricing and quality work. Dont go anywhere else!!

Ma
Review №17

Unbelievable the professionalism and attention. Thanks

Tr
Review №18

There are not many Tesla certified shops currently and when I needed some body work done I came here even though it was not close to my home, and I am so glad I did. From start to finish they kept me updated, comfortable, and the work was nothing short of stellar. Perfect customer service and made the whole process very easy. Thanks Robert and team!

pa
Review №19

Just got back my tesla 7 weeks to rebuild car from horrible accident. FF did a FANTASTIC job and now its like new. Allison did a wonderful job keeping me updated on the progress and afterwards sent me photos..EGADS, THERE SO MUCH DAMAGE, but you cant even tell. i would highly recommend them and would use them again, i hope not, to restore my precious tesla .thnks again FF

Ne
Review №20

This was the second time I used this shop. Excellent performance and great treatment. Rob again treated me first class. I highly recommend. I hope I never need a body shop again, but if I do, I will probably end up here.

Je
Review №21

If you care for and are particular about your car, when you choose Fantastic Finishes for auto body work, youve come to the right place because they share those same values.From the moment you enter their state of the art repair facility, you are immediately struck and realize that this no ordinary kind of auto body shop, and your experience and repair result is going to be exceptional.I was greeted by Mr. Les Snyder who assessed and advised me of the proper way to address the damage to my Porsche Boxster. To my untrained eye, the damage was seemingly significant, but thanks to Mr. Snyders seasoned and professional analysis, he advised me that the damage was superficial, and Fantastic Finishes was more than capable to address this more or less cosmetic damage.Mr. Snyders level of customer service and his understanding of customer concerns is unsurpassed, and he immediately scheduled my vehicle into the shop for repair the very next day. The repair took less less than 24 hours to complete, and imagine my sense of shock and surprise when he reported to me that there would be no charge for the repair. Ive never seen anything like this in all the years that I have been operating vehicles.Fantastic Finishes exceeded my every expectation from start to finish. Mr. Snyder and everyone at Fantastic Finishes treated me with honesty, respect and professional courtesy from the moment I entered their facility, even though I was a first time customer. If you value your vehicle, you need look no where else! Thank you for an exceptional experience.Neil S.

Jo
Review №22

As soon as I met Rob I knew my car was at the correct place. His shop is incredible to see in person and there attention to detail shows in the quality of there work.They are super stars! Some of my cars are 1,000 miles away but would send to Fantastic Finishes for repair. Its great to know them when you are particular about your cars.There name Fantastic Finishes is well earned!

Ge
Review №23

Great staff..

Da
Review №24

I was very impressed with the treatment we received from Fantastic Finishes! First, Allison quickly provided a quote for the needed repairs and she was very prompt to respond to my questions regarding materials used, timeframe to complete, etc. Les and the guys in the shop did an excellent job on the repairs of our Range Rover as well. I genuinely felt comfortable having the vehicle repaired there as they provide first class treatment every step of the way. They even washed the vehicle before we picked it up. If needed, I would definitely use them again in the future.

Jo
Review №25

Robert and his team are absolute professionals. My entire experience in the repair of my Audi was an absolute pleasure. It is nice to be treated as a valued customer and to receive first class work. I discovered FF when searching for a shop that exclusively uses the BASF Glasurit premier paint system. When I made FF my shop of choice the insurance adjuster told me they are the finest shop in S E FL which is a great endorsement and proved true!

mi
Review №26

If you love your car and want it to look like new after a fender bender this is where to go. Allison was great to deal with, always responsive and well informed about the stages and processes of repair. Highly recommended!

Jo
Review №27

Fantastic Finishes does absolutely EXCELLENT work! Their quality of craftsmanship in unmatched in south Florida. In addition to the top quality work their customer service is the best in the business. I had an insurance claim and they went so far as to get on the phone with my insurance company, the insurance agent, and two other third parties to help negotiate not only the claim handling but also the speed at which things were processed. Rob Ortner and his team are TOP QUALITY in my book and I will certainly be going to back to Fantastic Finishes.

To
Review №28

Fantastic Finishes sets the standard for exceptional customer service, outstanding professionalism and excellent skilled body work on vehicles. Fantastic Finishes was recommended by my vehicles dealership when I was involved in a motor vehicle accident and, considering the unfortunate circumstances of any motor vehicle accident, I could not have wished for a more pleasant experience with the perfect outcome for the repair experience. Robert Ortner, shop manager and lead contact throughout the repair experience was nothing short of exceptional with his customer service, communication and skill throughout the entire process. Denise and Allison also provided exceptional customer service throughout the entire repair process and their kindness and consideration was refreshing in a world that customer service is not always guaranteed. Robert went above and beyond my expectations during the entire process. Although I hope that I am never involved in another motor vehicle accident in the future, Fantastic Finishes has earned my business for a lifetime. My vehicle has been repaired to like-new quality and they provide a lifetime guarantee on their craftsmanship. Without hesitation, I recommend Fantastic Finishes to anyone who needs the best bodywork completed in Florida! Thank you to the entire team at Fantastic Finishes!

He
Review №29

Russ and Robert were terrific! Fantastic results on our Flying Spur..great people to work with! Joan and Henry

An
Review №30

I only wish all customer care experiences after a fender bender were this seamless and extraordinary! After their diagnostic, they actually called us into their shop for us to visibly see each damaged part. They then spent time reviewing the pros and cons of the parts that were optional/discretionary verses necessary to replace. Finally, their communication from diagnostic to the completion of repairs was second to none; communicating frequently on status of parts ordered, expected completion time etc. Their turnaround was more expeditious than we could have ever hoped for - completely finished within one week of their receipt of the car! All staff is courteous, professional and knowledgeable. Couldn’t be happier with every aspect of our experience at Fantastic Finishes! Highly recommend!

Cy
Review №31

I cant thank Rob and his team enough for a job well done. Rob made sure my car would be ready in a timely manner and was extremely helpful in assisting me with obtaining estimates from the at-fault insurance. His customer service was superb and I truly appreciated how communicative he was during the entire process. My car looks almost new again. Would definitely recommend this place!

Br
Review №32

The best body shop in Palm Beach county. Clean, professional and timely. The ONLY Certified Porsche Body shop in the county As well!! Trust in the best!

Ne
Review №33

Great shop, immaculate and well organized. They just replaced the bumper of my Audi Q5 and everything went perfect. The owner and staff are fantastic and were even helpful with my rental vehicle while the repairs were being done. Work was done ahead of schedule and for the exact amount quoted.

Er
Review №34

Excellent work on one of my vehicles, would highly recommend to anyone in need of paint/body work on high value car. Great costumer service, phenomenal shop and trustworthy. I am extremely anal about my cars and the job looks like it was done at the factory. Will definitely return for any of my body shop needs!

Mi
Review №35

Very nice.people to deal with. Very professional and respectful.

Do
Review №36

Fantastic Finishes is just that, FANTASTIC! They repaired damage to my 2016 Tesla after two accidents this year, and both times they returned the car in like new condition! I highly recommend Fantastic Finishes to any discerning owners of a luxury vehicle, you will not be disappointed!

Da
Review №37

Great team - made an otherwise unfortunate event as easy as possible. Denise and team were great and got my Tesla in and out in less time than we initially thought. Highly recommend FF!

Ev
Review №38

I wish I read these reviews prior to visiting this body shop. A car dealership recommended them and I trusted their judgment. As soon as I walked in I could see that the place is tailored to the high end cliental, which is completely fine with me. The front desk girls seem to have a lack of interest in their customers but are not rude about it, simply uninterested. Robert the guy I was dealing with seemed polite in the beginning but as soon as there was a problem he turned out to be an arrogant egomaniac. I ended up picking my car before any work was done to it. It wasn’t my choice but Robert refused to work on it because I dare to question his honesty. He was lying about the work time schedule. When I confronted him about it he fired me as a customer. I never ever had this happen to me so I find it really unbelievable. I guess they don’t need the money since they have been in business for 30 years and no longer work on the weekends.

Br
Review №39

Good work. Slow. But good

Ph
Review №40

The service at F & F Palm Beach was exceptional. This is the third time I have had work completed at F & F. A windshield replacement, a small interior trim repair, and a repaint on the rear end of my Porsche 911. You are treated as special, they do not miss details, the work is completed by true craftsman.

Do
Review №41

Not your stereotypical body shop! Super clean and professional operation. Restored the finish to my car which had been damaged by overspray chemicals. Car looks new inside and out. Robert is great to deal with.

Za
Review №42

One of the only Audi certified repair shops in my area. I would highly recommend Fantastic Finishes to anyone. They worked quick on my Audi A4. I needed to replace my trunk lid and my tail lights, new tires and brakes and also needed to get my Audi serviced while that all happened. They put me in a rental and it was all taken care of within 9 days. No after market parts either! Couldn’t be happier. They also give a lifetime warrenty for the repair that has been done!

Wa
Review №43

Best finishes, but for every thing there is a price. Quality has its price.

Vi
Review №44

Fantastic Finishes is a Quality Company. Their work is perfect and their employees, Les, etc., are excellent. I sincerely recommend them and would use them again.

Bo
Review №45

Super repair to my Tesla. I worked with Denise - from day one she was friendly, knowledgeable, kept on top of things, updated me on the status of my vehicle, and even helped with my rental vehicle. Would highly recommend!

Br
Review №46

Do not recommend. Brought my Bentley there. Super expensive. Work was average at best. This place is more for show than anything else. Also Russ the owner is super rude to his employees and borderline nasty. Plenty of other places that do better work for a lot less.

Er
Review №47

Awesome Body Shop, very profesional, state of the art equipment.

Br
Review №48

Awesome shop! Cleanest in Florida. Will make your car look better than new.

Ja
Review №49

I have had two accidents requiring repair and Fantastic Finishes have exceeded my expectations on both issues. Starting with the professional treatment by the advisors to the superior work done in their shop I was overwhelmed by the experience I had. Robert Ortman who was my service advisor gave me extreme comfort that my cars would look as good as new was true to his word. The professionals in the shop put both cars back together and one could never know they had work done. Thank you FF you’re a world class operation. JN

Mi
Review №50

Great service, great job, and they cleaned the car like a detailer; but prices are really high.

Ni
Review №51

Great autobody shop. Did a beautiful job and I received excellent customer service from Rob! Very professional and highly recommend!

Ja
Review №52

I am a Super Car Guy and had a body shop years ago, so I do know perhaps a little more than the average consumer. I have had 2 current year Bentleys repaired and I found their work superb and I have never seen or been in a better shop, period !!! As far as Russ is concerned, I am sure if folks only heard one side of the story that they might have felt that I was rude to my employees, but you really have to understand the full story and facts in order to really make an acurate observation and comment. I also found Rob to be great. He expalined everything that I needed and was always available when I called. Excellent shop, excellent management and excellent staff !!!

Cl
Review №53

The shop is not punctual and responsible. When I dropped off my car, they told me it will be ready in 3 weeks max 5 weeks and it took them 8 weeks to return my car for just an outside repair. I rather go to the dealership and pay the same price for a better job. Def. not happy with them!

Bi
Review №54

They messed up big time a month apart on both of my cars and we’re extremely rude about it... didn’t take responsibility and kept making excuses for there mistakes

Jo
Review №55

A pleasure to deal with. Quality and high-end work.

Jo
Review №56

Robert and his team were extremely professional, ensured the highest level of customer service, and their work was top notch. I would not work with anyone else.

Ni
Review №57

Failed to complete the work on time and paint was flaking off within a year took it back to them and took them 3 weeks to paint a bumper.Stay away if you need any work done right or in the correct time frame.

Fe
Review №58

Excellent work and a very customer oriented relationship.

Br
Review №59

Overpriced and work is just ok. Had my exotic car repainted there courtesy the insurance company and they billed StateFarm $20,000 to change a door and fix a few MINOR scratches on the rest of the car. Work came back just ok, not better than the normal place I would use for my daily driver. Clearly overrated and work is average at best.

Jo
Review №60

Thank you for your service, easy, quick, and meet the time line

DA
Review №61

Great spot for work on your car.

Pa
Review №62

Met the time frame as promised. Will bring the Lamborghini back, if ever needed!

Jo
Review №63

Awesome body shop...amazing work...highly recommend

Am
Review №64

Came in for an estimate on my mazda. Estimator didnt even look at my car and told me they were at full capacity.

As
Review №65

Did great work in a timely manner

Br
Review №66

Without a doubt Best shop in the Southeast ! ! !

Lo
Review №67

Great body shop expensive porch lambergie

Information
8 Photos
67 Comments
4.5 Rating
  • Address:900 Stinson Way # 1, West Palm Beach, FL 33411, United States
  • Site:http://ffpalmbeach.com/
  • Phone:+1 561-790-4090
Categories
  • Auto body shop
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Accessibility
  • Wheelchair accessible entrance:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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