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Master Muffler & Brake Complete Auto Care
1595 W 7800 S, West Jordan, UT 84088, United States
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Master Muffler & Brake Complete Auto Care
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Ca
Review №1

Fast service and honest mechanics. Did their best to make it high quality and as inexpensive as possible. My car sounds brand new after their work on my exhaust pipe and mufflers.

Pe
Review №2

I took my car in for an inspection and checkup prior to my manufacturers warranty expiring. These guys were amazing! They were so fast, very thorough, and I will definitely be returning for service!

Ju
Review №3

This location is disorganized and dishonest (I worked mainly with Brent).Perhaps youd be better off to get your agreement in writing because you cant trust their word.If youre interested in the more in depth story, here it is:I had my car diagnosed for a leak that I could smell burning off the motor (it turned out to be an oil leak), it wasnt great, but it wasnt going to hurt anything so we decided it best to let it be. Shortly after, I came back because my car engine light came on (I needed a new catalytic converter). They said they could fix both for the price they had quoted for the catalytic converter. This sounded great, but because they hadnt written anything down about the leak I was apprehensive that this was true. I clarified several times that theyd take care of the leak wed discussed (before setting an appointment, as I dropped off my car for the appointment, and when they called to tell me it was ready). They assured me every time. After I paid, they let me know that they would not, in fact, be taking care of the leak. They instead said theyd checked for exhaust leaks and that those were all fine. Wed never mentioned exhaust leaks up to this point. Even giving them the benefit of the doubt (that this was a misunderstandin), they should have done something to make up for their mistake. All they were willing to do is give me excuses -- saying that they took care of what had been documented. Yup. Totally my fault that they didnt write things down as we went -- despite us talking about it repeatedly. Really dishonest of them. I will not be going back and I suggest, if you decide to still use them, that you get everything in writing because theyre not good for their word and youll still be fronted with the bill.

St
Review №4

AC work was great.... The shop is impressive and the prices are very competitive. As I compared the prices at Master Muffler to what the Honda dealer wanted for the same services I felt like I should go with the better price and I feel like Master Muffler did a great job. When i got a list of needed services for my 90k service at the dealer and then compared prices, the dealer said that they were not really interested in trying to compete with shops that were not Honda dealers. So, I also had the transmission fluid replaced and then the brake fluid service to replace the brake fluid. Everything went well and so far I am really satisfied with their efforts, professionalism, and explanation on what they were doing on each of the services.

Do
Review №5

My catalytic converter was stolen in the Costco parking lot. Don was sympathetic, worked to find me the last one in the valley and put it in quickly. I would recommend them to anyone!

To
Review №6

Brent, Gordon, and Bob were amazing! Genuine customer service and they do great work. Its nice that Bob was just as excited as I was when I heard the new Flowmaster Super 40 muffler and exhaust on my Silverado.

Co
Review №7

I question if these guys even know what they are doing. I went in for some maintenance done on my car car because it’s been driven a certain amount of miles and needed like a checkup done (it even says it on the screen)so I drop my car off around 9 am it takes them almost 5 hours since I dropped it off to call me just to say they think it has to do with my exhaust and it’ll be around 1k to fix. I’ve made no changes on my exhaust in years and the screen even says what it needs. Don’t waste your time here.

Je
Review №8

Love Bob and Vaughn. They fix all our vehicles. I trust them. And they have reasonable prices

De
Review №9

A lot of other repair shops were booked out but I was able to get my vehicle in and worked on within fairly short notice which was great. They ended up finding an issue that probably happened at a place that rotated my tires. They also showed me exactly what the problem was which was very helpful. I probably could have got the all the repairs done for a bit cheaper somewhere else but Im glad I went in because now my vehicle is back to normal again.

Va
Review №10

I’ve been here twice with my car they were SO AMAZING! they did exactly what I wanted even though they were closing soon and explained to me in detail how the process works. Everyone here is so caring, helpful, & thoughtful. They know exactly what they are doing and they make sure I leave happy and with no complaints. If I could give 10 stars I would!!! I will be recommending everyone I can here(:

Am
Review №11

I love the guys at this shop. Bob, Von and Brent are a great team, and they have never let me down.I dont trust mechanics, but I trust them 100%

Ni
Review №12

Brent got me in and taken care of quickly. Price was great and they even offered some other needed services at a great price that helped me get things done more quickly and stay in budget. My brakes are so smooth and stop quickly I am very happy with the work they did.

Ma
Review №13

Best experience. I was told by a different place that I needed brakes front and back. I only needed front brakes and rotors.

Mo
Review №14

Even though Master Mufflers bookings were nearly full for a Saturday, Gordon was able to schedule and complete air conditioning recharge and oil leak. Excellent communication and upfront pricing. Master Muffler is replacing my previous auto maintenance and repair shop.

At
Review №15

5 STARS for sure. If there were 10 stars theyd be 10 out of 10. These guys know a lot about everything. They did the impossible with my Ford Explorer. I took it to multiple mechanics including Firestone. None of them could fix it, let alone figure out the issue my car was having. These guys arent afraid of hard work, and theyll get the job done. Also super friendly and courteous. Not money hungry either. Gordon did an awesome job on my car and kept me updated on everything. He took pictures and made a video. Im glad I got an honest reliable place to take my car here in the valley.

Da
Review №16

Well the original owner of Vaughn sold out I met the new owner, they got me in and out just had emissions done

li
Review №17

Changing my left turn light signal was out. I was new in town and I google these guys pop up have a great review. I am going back there again.

Pa
Review №18

Called ahead of time to ask about my options on Hemi Exhaust & Muffler.They Installed a Exhaust Muffler on my Brand New Ram Rebel. Awesome Service. Von and his wife were great with Awesome Customer Service. He even called me back in the shop to double check if this is really what I want as far as sound. We even listen/Tested several Flowmasters to what fit my needs. Great couple to work with and talk to. Gave me a great price. Thanks.

Fe
Review №19

These courteous gentlemen are great at what they do, and kinder than I deserve. They got my Pathfinder exhaust swapped in under 30 minutes, and were happy to do it.Thanks again!

Vy
Review №20

They fixed my thermostat with no problem getting it in. However it took a lot for them to notice that was one of problems.After it was fixed it was still randomly overheating with loud fans and leaking coolant yet they said it was normal and fine.I wouldnt recommend fixing anything for overheating here to anyone unless if you know exactly what is wrong.

Ri
Review №21

Great experience with them had me in and out quickly and with what I needed done great guys there

Ai
Review №22

Bob went over and above all expectations!! I took my Ascender in with electrical “issues” and Bob was able to find the problem and fix it! He was honest and kept me informed every step of the way. I will recommend these guys to everyone I know!!!

Ke
Review №23

AMAZING! Friendly and helpful. Catalytic converter was stolen, they did everything they could to keep the cost as low as possible and kept us informed on progress. They got a new customer for life!

Aa
Review №24

I had three bolts get sheared off and spent 4 hours trying to remove the remaining studs myself. I was frustrated and done with it after getting one kind of drilled out. I went in and Von took care of me. They got the three studs out, cleaned up the flanges, and put new bolts in. It cost $100 and took about 45 minutes. This was totally worth it to me and I appreciated that they got me right in. I will go back to them again for sure!

He
Review №25

Excellent customer service and very efficient. My car was in and out in a hr and pricing was great!! My family been coming here for years and wont stop!!

Jo
Review №26

This has been my go to muffler shop for years. Today I went in because my catalytic converter is bad. They easily could’ve told me that I need to be replaced and I would’ve paid for it because I need it done but instead he brought to my attention that there is a factory warranty on it So he recommended that I take it there to be done under warranty. I love how honest these guys are

Ja
Review №27

Quality work done fast! I was very happy with my experience, they will be my first stop next time I need work done

Jo
Review №28

Always great service. Bob is always easy to work with and honest.

ab
Review №29

My Place to bring my car when is broke.

Gu
Review №30

I called first and asked some questions about the exhaust on my 17 f150 and knew right away this was where I would take my truck. From start to finish the customer service was awesome. My truck sounds great and I definitely recommend this shop!

He
Review №31

Ignorant new owner price gouging got quoted for an exhaust install on my buick wagon and he quoted me 900 dollars higher than the master muffler in Murray

Re
Review №32

Ive been going here for reutein car maintenance for two and a half years since I moved to Midvale. Im impressed with how quickly they complete the tasks they are given. I had some problems with my car when I took it to other shops previously, but those problems havent cropped up recently because of the good work that the machanics do here.

Em
Review №33

Bob at the front was very professional! Love coming to master muffler! I always go to the riverton location but I might just come to this one everytime! Thanks guys.

Ja
Review №34

I took my car in for a brake job because my wheels were squeaking really bad! I only had them replaced a year ago by a different shop so I was a little surprised! He said they were totally fine and I just needed to get some dust of them! Always appreciate an honest shop that just tells you how it is instead of charging you an arm and a leg for no reason.

Lu
Review №35

They helped me out pretty good thanks yall

Is
Review №36

They got me right in and do great work. The price is fair and they seem to care about me and my car. I feel more comfortable driving my safe car thanks to the boys at Master Muffler.

Ri
Review №37

Von And his staff were great! They got my exhaust replaced in under an hour and the cost was very reasonable. I will definitely go back if I ever need a new muffler or exhaust.

Ja
Review №38

I dont feel like I am being lied to when I go there. Which is a good feeling at a mechanic shop. They are very friendly and helpful.

C.
Review №39

Brought my car in for pads and rotors. It was fast and easy. They are very friendly and knowledgeable and even sent me a thank you for my business. I will use them for any service need in the future!

Sh
Review №40

After another dishonest shop told me I needed over a thousand dollars in parts and repairs or they couldnt align my AWD SUV, I went here on a recommendation from a friend.They said all the parts were FINE and aligned it with no problem. Didnt try and rip me off like the other place. Even showed me the before and after reports, said there was ONE part they could replace if I wanted but it was so minor to the adjustment that it wasnt really necessary - would have been about $125 if I said yes.Good to find an honest place. Will use them again.

Cu
Review №41

This place does not really care about making the customer happy its all about how much money they can make I would never go there again in my life. I read their responses on the bad reviews dont believe them theyre just trying to save face.

Ka
Review №42

Great place, very friendly, got me in fast to take care of my issues with no hassles.

Sa
Review №43

Von and his Team did an exceptional job on my vehicle repair issue. They are friendly, the price was fair and they provide an honest service. Von took the time to explain the problem and show me what they found prior to any work being done. I would highly recommend their service and will go back in the future when needed. Thank You For A Job Well Done!

ja
Review №44

Great bunch of guys. Quality service greeted by the owner not talked down to as if I knew nothing about vehicles. This is a place I would send my grandmother with confidence This is my 2nd full install and 3rd visit and have given their name out to countless people which coming from a business owner myself if there is not quality associated I will never pass on a name. Certified techs great conversation .

Ka
Review №45

Bob was instrumental in getting us in right away on a busy Saturday. Answered all our questions.The technician performed a great job.We will return for future services as we felt confident in coming to this location.Thank you for being here for us.

Jo
Review №46

I came here several months ago to get my brakes and rotors done, I loved the customer service! I needed to do my renewal for registration and I called them ahead of time and said they would do it for me! Quick and easy, great customer service!

Je
Review №47

Great Customer Service!! I took my car in because I thought the muffler was coming apart. Turned out to be the heat shield which they fixed for me at no cost. This kind of of service has certainly won them my business for future repairs!

to
Review №48

This is a fantastic multi-purpose muffler and brake shop. Pricing is always fair and services are exceptional. This is the only shop that I will recommend to family and friends.

Gl
Review №49

It’s that time again...I absolutely love coming here because there’s this guy named Bob that treats u like he’s known ya forever, makes it comfortable & less of a chore.

Ra
Review №50

I have been doing business with this shop for 30 years. They have always treated me well. I dont go anywhere else for exhaust work.

Br
Review №51

Thank you for taking care of my vehicle. You were totally honest and professional. I just wish LHM Ford would have had your professional attitude.

Ra
Review №52

No BS. Showed me what was needed.UPDATE: I would have kept them at five stars, but after I went out to my car, the guy said that my tire was flat... I’m sorry but that is just unprofessional. Every place I have gone has pumped up my tires for me and made sure my car was good to drive. I had to go pump up my own tire at the nearest gas station.

Gr
Review №53

In what universe does a 2002 Corolla require 4 hours of labor to drop a water pump. I dont understand how this is even the same company as Riverton Master Muffler (the most incredible shop experience of my life). The only component in the way is the belt. Its a 30 minute job tops. Take your business elsewhere.

Em
Review №54

100% will return! I called in to ask a question about my car sounding funny and they told me to bring it right in. Gordon and Bob are the sweetest! Thank you so much!

Sh
Review №55

Always great customer service when we go there for any auto needs

Jo
Review №56

Great, quick service. They were ready to help in the middle of a snow storm. I have no reservations about dropping off my car and trusting them with their recommendations and their quality of work.

Le
Review №57

Great service! Great price! :)

D.
Review №58

They got it in and done same day. Super fast and friendly

Da
Review №59

Im in here right now as I write this review. I came in wanting to get a new exhaust system and was expecting to pay somewhere around $500-700. To my surprise Bob looked under my jeep and said well your pipes are all in good condition I would recommend just a new muffler if you want a new sound I was really surprised with this and it ended up costing me only around $300. Definitely good and honest employees and the change only took about 45 minutes. I would recommend this shop to others.

Co
Review №60

I have had these guys do a total of 3 exhaust setups for me. And Ive loved every one of them. Von is extremely helpful and quite friendly to work with. They even let me listen to the couple options I was deciding between to make my final choice. These guys seriously rock! Would highly reccomend!

br
Review №61

These guys are awsome! From the owners to the mechanics! They know me by first name and they treat you good and they are up front and honest! I highly recommend Master Muffler to all that need vehicle repairs or maintenance! If you stop in tell then Bryon said hi!

Je
Review №62

Gordon, Bob, & Von are the best! My family has been bringing our vehicles here for over 20 years and we always trust them to do great work.

Mi
Review №63

The people Ive dealt with at the West Jordan locations have been extremely helpful and really, really friendly. They are not pushy and they have never tried to oversell me anything.

Ma
Review №64

Service was fast and friendly. First time customer, stopped in for an estimate on an exhaust leak and they were able to fix the issue within an hour. Very fair prices and exceptionally honest. I never write reviews but Von and Dana run a excellent shop and I had to write a review. Couldnt have had a better experience!

Wa
Review №65

Came to this business with brake problems and for an oil change. They did a super job on the brakes and found my car badly needed radiator and water pump work. They provided all services at a bargain price and expertly repaired the car. I immediately took the car on a long trip and had absolutely no problems with it. Highly recommend this place

Da
Review №66

I have been using this shop for years because of their honesty and quality of work.They have a mechanic l worked with on a problem with my 2002 Trans am the outcome was great his name is Gordan.I highly recommend this shop.

Ed
Review №67

Called and had my car serviced right away and was done in less than an hour. WOW! Great service and recommend to anyone. I will be coming back thats for sure

Je
Review №68

Finished our car in 20 mins. Good staff, friendly and fair

Ni
Review №69

Von and Bob are awesome! They are always fair with service and pricing, and completely honest with their advice on car maintenance. Ive been coming to them for service on multiple cars for years, and have never walked away dissatisfied.Id recommend coming to this specific master muffler, no matter where you live on the west side of the valley!!

Pa
Review №70

These guys were great. I came in at 4:15 (they close at 5) just to get an estimate on fixing my exhaust. It needed a bit of customization in order to hang correctly after I had replaced some bad components with after-market replacement parts. They got my truck right in the shop then gave me a VERY fair quote and explained what they were going to do. By this point, it was almost 4:30. I assumed that I would need to bring it back the next day, but they told me theyd do it right then. They completed the job in about 30 minutes and did a great job. Im a do-it-yourself-er, so I hesitate to go to ANY shop. It takes honesty and quality work to impress me. I will DEFINITELY be bringing my business here in the future.

St
Review №71

Came in get my catalytic converter changed the first trip which took a bit longer than I expected and was told. They also told me my hub bearings were also probably going to need to be replaced and was the cause to why there was a sharp noise when I would make sharp turns or when I was driving too fast. They gave me an estimate of how much it would cost to replace it. Which was great cause they told me an estimate and how soon they could get me in.

Br
Review №72

Quick service. Von and Dana are so nice. Von showed me the problem and suggested solutions. I chose what I wanted done. He also alerted me of some potential future problems. Paul fixed it up real quick. Would recommend to anyone. Plus I found them off of Google.

Ar
Review №73

The service was excellent. They treated me with respect. Very professional business.

Ma
Review №74

I highly recommend this West Jordan Master Muffler & Brake. They are honest, reasonably priced, and don’t over sale. They have been taking care of my cars for the last 10 years.I always take my cars to them for repairs and maintenance, including emissions and relicensing.

Da
Review №75

I brought my car in for repairs on my exhaust system. They fixed that, but found more things that would keep me from passing emissions. They sat down with me and explained the what, why, and how of what was happening. They researched what parts I would need and estimates for everything. Knowledgeable staff, decent prices, and theyll even give you $10 off the total when you leave a review! (Be advised that this does NOT apply to oil changes or safety and emissions tests)

Ni
Review №76

Great shop! The people there (Von, Bob, and I cant remember the last one) are very friendly and honest, and do not try to cheat you! I came here to put a new exhaust on, and Bob told me what he would recommend, how much it would cost, and how long it would take. When it was finished it came about $10-20 cheaper than what he quoted, and also gave a killer deal on removing the resonators also! I also came in to get an exhaust tip for what they said would be about $80, I only paid $60! They are very quick and do great work! They also let you preview the product before you make the final decision. I would recommend Master Muffler to everybody, and will continue coming here!

Ch
Review №77

Had an exhaust leak, they quickly found it and quickly fixed it. They even found and fixed some other loose bolts I had and fixed those too. My father fixes quite a few cars and recommends this location over the others.

De
Review №78

Went in for brakes. They were very friendly and honest! They even showed me how close I was to the rotors so I know for next time to pay attention if my brakes are making noises or my car is vibrating. They said I can always stop by if I am worried about anything and they will take a look for Free! They even took my car for a quick spin to make sure things were good before I drove away. Thanks for helping me in a short notice! Quick, reliable service says a lot!

Tr
Review №79

Came in for a brake check today because my car shakes when braking over 40 mph. Super friendly and professional staff! Very honest location just charged whatever I need to get fixed. I would definitely come back to get brake services done again.-Tony Vu

Ja
Review №80

I have brought my late 90s truck in multiple times and the quality of the repair and quality of service is always great. Estimates and final costs are always in line with, or lower than, competitors. Today was no different. Had 2 broken studs on my exhaust and needed a new gasket. They had it taken care of in a few hours and the price was exactly what was expected.

Es
Review №81

Incredible team! I called in about a sound I heard from underneath my car and they were able to get me in the same day. Not only that but when I arrived, they were very quick to look at my car and they fix the issue. They explained what the problem had been, how they fixed it, told me to come back again if it continued to be an issue and I was out of there in under a half hour! Obviously the wait time will be different if you have a big problem with your car but my first experience there was a great one. I definitely recommend this location and team. My car sounds like new again!

Jo
Review №82

Friendly, fast service. Just had my brakes and rotors replaced. The cost was right and they were done when they said they would be. Highly recommend.

Pa
Review №83

This place is awesome! Honest people, straight forward and fast. Fairly priced. This is my new (go-to) shop when I cant do it myself....

No
Review №84

The staff is really nice. They are knowledgeable and answered all of my questions. I recommend these guys. They were also really fast I was only there for 15 minutes while they changed my muffler.

An
Review №85

Quick & efficient ... great customer service. Super friendly. I highly recommend them.

A.
Review №86

Great service

As
Review №87

Great service. Great people. Great Quality. Happy to give them business.

Be
Review №88

The Team at Master Muffler were so quick and thorough, I couldnt believe it. My car was running smoothly in no time and there wasnt any shell-shock over the price. Wonderful. Thanks

Ma
Review №89

Do Not Go There!! You have been warned!! I dropped off my car on a Friday, to have the rear brake lights replaced. They kept my car over the weekend, & despite my asking for them to call with an estimate, they went ahead and presented me with a bill on Monday for almost $400!! For -2- rear brake lights!!! They charged over $300 just for the parts!!! I repeat ---2 rear brake lights---. Im so glad they didnt have to replace the transmission! Never again!!

Br
Review №90

The did a great job. Will highly recommend them

Co
Review №91

My car started turning off when idling so I brought it here to have it looked at. They quickly diagnosed the issue and were able to get the car running once again. A fuel pump and a couple rubber hoses later Im back on the road. I would recommend this shop to anybody I knew.

Ro
Review №92

Literal thieves.They charged me $50 for a diagnostic.Thats not what Im angry about, though. I had $30 in change for the laundromat in my glove box and they stole it.Of course they deny it, but I checked, and it was in there when I dropped it off. Less than an hour later, and just after the diagnostic is over, my money is gone.Save yourself $50 and go to Jiffy Lube where theyll give you a diagnostic for free. And they wont literally steal from you.

Ha
Review №93

If you need something done quickly I would recommend Master Muffler. They were so quick and did the job well. I dont usually have much time to fix my car but when I need something done and need it done fast I take it to these guys and dont ever have problems.

Ha
Review №94

I needed my muffler replaced because it was falling apart and I couldnt pass S&E, and while that is a total bummer, the guys at master muffler were great! They were very nice and friendly. They worked as quickly as they could, and finished in half the time they told me! and didnt charge me more than I was quoted. I would recommend this shop.

Jo
Review №95

Wow what a nice job they was able to work me right in in fact they was waiting for me i had an limited amout of oxygen and they took great care of me thank you guys for giveing me a great job and getting done for me on such short notice

Da
Review №96

My catalytic converter needed to be replaced. Id priced out the part to see if I could do it myself, and Id called for estimates from several shops. Due to the part being a direct fit along with the exhaust manifold, and not finding an aftermarket part, it wasnt going to be cheap. Having heard from a friend that Von Anderson runs an honest shop, I called them. Bob looked up the parts and told me everything Id learned on my own, that it was an expensive part, but said I should come down and they would look at it and we could explore our options. After looking at it in person, Von and Bob determined they could fit it with an aftermarket catalytic converter and save me a great deal of money on the job. They got me right in, and did the job quickly. I wholeheartedly recommend them!

Vi
Review №97

I took my SUV here for brakes n rotors. I was very pleased with their service. They willingly took me to the back to show them to me. This place is great. ($383)

Mc
Review №98

Love this place! Everyone is always so friendly and helpful. The prices are decent too and they do a great job.

Br
Review №99

I have been coming him for almost 30 years. Everyone here are honest hard working and doesnt over charge. You dont need to worry about them telling you parts are bad and they arent. I cant say the same thing about other Master Mufflers.

Ku
Review №100

Quick service and got me right in! Customer service was excellent and very friendly staff. Prices were reasonable and quality work! Thanks you guys!!!

Information
84 Photos
100 Comments
4.7 Rating
  • Address:1595 W 7800 S, West Jordan, UT 84088, United States
  • Site:http://westjordan.mastermuffler.net/
  • Phone:+1 801-938-8034
Categories
  • Muffler shop
  • Auto electrical service
  • Auto repair shop
  • Mechanic
  • Tire shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–3PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
Planning
  • Appointments recommended:Yes
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