Kassie and Shaun were excellent with their customer service towards me. They were honest with the sales contract and made sure my needs were met. I got a great car from Image! Thanks guys!
I am so happy with my car, they helped me out during the whole process, very patiently and not pushy at all. Everything on time and scheduled so I wouldn’t have to worry about anything. I feel really supported by the company. Thank you Shawn, Kamron, Alma and everyone involved !
Since the business attempted to discredit my review. I am editing my review.I am an experienced buyer. I actually bought a used car 2 months ago and dozens of cars over the years. Do not buy a car from this dealer. They prey on the inexperienced and uneducated buyers. They post their cars at a reasonable price to get you in the door. When it comes time to buy it, they add on a unexpected fees. Here is a breakdown of the fees that they quoted to me for the car I had hoped to purchase. I have a picture of the hand written note as evidence (by the way they would not provide a print out of the quote, WHAT?!?!). The listed price of the car was $14950. Here are the added expenses. Sales tax, $1212.49, property tax $110, Doc fees $399 (note most dealers charge $250), registration 75, dealer fee and temporary Tag $1131 (excuse me) Emissions $49, salvage Certification $199. Total amount of fees $3175.49.I purchase a used car similarly priced car a few months ago. Sales tax $1201, dealer services fee $199, registration fee $77.75, propert tax $ 75, emissions $35, temporary perpit $12. Total fees $1600.A DIFFERENCE OF $1576.The shadiest part of the experience is that I asked them ahead of time about their fees to avoid wasting my time, and they had the nerve to tell me that they didn’t have any dealer fees just the required taxes and government fees. This is where the used car salesman stereo type comes from. Don’t be taken advantage of and go to an honest dealer. Don’t fall for their pricing scam. One last note; I didn’t buy the car because I could not afford it, I was ready to pay cash if needed. I didn’t buy the because I don’t appreciate the dishonest and unethical sales approach and tactics.
Just got off the phone with them after calling to learn more about the car. The salesman didnt know any details about the car and when I asked to be transferred to another salesman he said that he was the only one. He suggested that if I wanted to learn more about the car that I should use the VIN number and call the manufacturer.Overall kind of a weird experience, they didnt seem very motivated to sell anything. Better off buying somewhere that is more involved, knowledgeable and helpful.
We were in need of a car since our second one just died. came into image auto sales and Shawn along with his co worker were so nice and helpful and helped us make a very important decision on which vehicle meet the need of our family. we definitely recommend coming here. the cars are low mileage and very nice. come check them out if youre in need of a car or truck or any kind vehicle
Beautiful car & great service! We looked at a lot of cars over the last month and found the best deal and highest quality at Image Auto. Shawn was so helpful and got us out the door with a low interest rate super quick. Definitely reccomend.
Found a great car, for such a great deal! Very helpful service, from both Shawn and Addison! Made the whole process super easy for me! Will be recommending to my family and friends looking for a new car!
We had been searching for a car for awhile and found the best price and quality of car at image auto. They were so helpful and walked us through the car buying experience. They were patient and held the car we wanted until we could make it back down to buy it. Kamran was easy to access and would text us back immediately with any questions we had.
Image Auto was great to work with. They had everything we needed when looking for a car. Our purchase experience with them was smooth and quick. They were very professional and answered all my questions. I would recommend using Image Auto again.
Worked with Shawn and Josh in getting my 16 yr old daughter her first car. They helped us out with a great deal on a great car and never made us feel pressured. We were able to take our time with our decision so we didn’t have to act impulsively which is a big deal for us, especially with a big purchase like a car. We highly recommend coming to Image Auto if you want a more laid back and simple approach to getting a new car. Ask for Shawn or Josh, they’re sincere and great to work with!
Super awesome people, really fast and easy process. No pressure what so ever. My first car, my mom and I had a great experience. Kamran is awesome, 10000% recommend coming here if youre looking for car!
Kamran was awesome. Very Knowledgeable and super easy to work with! We got our dream car with 0 issues and a great deal. I would highly recommend them!
Loved our experience here!! They were extremely thorough and talked us through it all. This was our first time buying a car and they explained it to us step by step. Loved the car and really appreciated being able to take the test drive on our own so we could talk openly. Definitely will recommend to friends and relatives!
I had a great experience with Shawn! He helped find my first car that would fit me perfectly and that would be headache free. It was quick and very professional. I recommend this place 100%
Worked with Shawn to get a branded van that my wife and I were interested in. Enjoyed the experience! Van is in great shape and we’re very happy with it, and working with Image Auto was pretty darn easy and painless. Happy with our experience!
1 star rating...I dont even think they deserve that. My experience with Image Auto was absolutely disappointing. I had found a car and told them I would buy it. There were some issues they said they needed to take care of first. (The car lock was jacked and ignition needed to be replaced, it wouldnt even lock). They said theyd fix it. Days went by, weeks. I would call and ask about it and see if they got it fixed so that I could purchase it. I even told them to give me a call when it was fixed and then Id come get it. They said ok and took down name and number. A day later, maybe 2 I refreshed the page and the car I was going to buy said it was already sold. I called and they said they just sold it. I was pretty upset. I was counting on this car as Im a single mother and needing a car. I was counting on their word. I asked if theyd have the manager call me back. They said sure and that he was just finishing up lunch. Guess what? No call back. I get it, what would it fix?! An apology, admitting that it was wrong maybe even would have been nice but nope. Fast forward to a few days ago. Im looking for cars again and they happen to come up in my search. Hesitant I call and ask about it. I asked if theyd send me pictures of the damage done to case before being fixed. He took down name and number and said sure. Guess what? Nothing. They are very unprofessional and lost customer and I plan on spreading the word. They will probably lose several others as well.
This place is great! The people are easy to work with and very pleasant! Shawn helped us out with the financial stuff, and it was very slick and easy. I love my car.
Came here to test drive a vehicle. They had no Carfax or damage report to give me at all. Told them Id be back the next day after thinking about it. The listing price went up by $2000.00 that evening. I paid for the Carfax myself and and the car was valued a couple thousand under the first price. Came back the next day and they werent willing to negotiate at all. Easy walkout, I guess. At least it wasnt a waste of too much of my time! 😁
Super nice and helpful. Super great prices. Very fast getting in and out and great selection. If your looking for a great price on a vehicle these are your guys.
Great Experience! very quick when answering questions and over all a great buying experience!!!
I bought a vehicle here 5 years ago, and never had a single issue with my vehicle. I brought my girlfriend in to get her a new vehicle, and they were just as generous and nice as I remembered. Highly recommend.
Just be careful if you are a first time buyer. Ran my credit check before I even said so and decided on the car. They will sell you on an extended warranty that they them selves will not up hold if you bring your car in to get worked on. Definitely did not feel like they had the best intentions as a buyer in mind. Left a sour taste in my mouth for sure.
Very friendly service. Quick and easy buying process. They were very patient with us as we went over all options for purchasing. We were able to do financing right in the office as well.
Very pleased with the guys here. Upfront and easy to work with. We drove 3 hours and found the exact car we were looking for at a price we were pleased with.Very professional and courteous.
Please do not trust this company. I was starting the purchase proses with this company when I did extra research on the car. In my research I found out that this car was a Lemon and would most likely have many problems. First they will give you incorrect information about the vehicle. Secondly they will deny that you ever worked with them when you bring up the fact that they have you incorrect information. Third they will magically have the car sold by the time you realize all the problems with the company. Overall my experience with this company was unpleasant. Do your tease arch on this company before working with them. I suggest the BBB.org, and cars.com. When I read these I found out that many of the positive google reviews are done on the company computer immediately after you purchase a vehicle, which is pretty pressuring for a good review.
Had a great experience buy a Subaru crosstrek! Very cooperative and helpful service. We got such a good deal and the team there was very patient, responsive and friendly!
I bought a car from them and found a car that I liked and although the process was easy I noticed them up selling stuff like a thousand dollar mechanic warranty up to 70,000 miles or up to three years even though the salesman didn’t mention that to me. He said up to five, which I ended up getting before that information. I also ended up paying about 3000 dollars more than I was suppose to on the vehicle I got. But with the maintenance you still have to pay for the “tax” which is like 5 bucks. Partial is my fault I guess for not asking enough questions but I would never buy from here again. Just be careful. Most of the reviews on here as well are because the salesman asks if you could write one after a sale on their computer.
Really good customer service! Me and my boyfriend love our new truck. Honest, reliable people!! Will be recommending to everyone! :)
I have purchased 3 vehicles from Image. I have dealt with Shawn on 2 of those occasions. The vehicles I have purchased have all gotten really good endorsements from my mechanic. I have also not had any issues mechanically that one would associate with a branded title. Shawn and the staff at Image have always been honest and fair in our dealings. If you dont mind having a branded title vehicle, I would recommend looking at their inventory. I am very happy with my latest purchase.
I had been to several car lots and found service limited due to covid. I walked on to the image auto lot and quickly found the vehicle I was looking for. Shortly I was greeted by Shawn who answered several questions. I told him my situation and Ta Da! 3 days later buying a great car. On my time line. No pressure and great people to work with. I highly recommend the image auto team.
Customers beware. Typical shady small town car dealership. Hidden fees in contract. They lie about the car being on hold for another customer while they gauge how interested you are in the car, then they increase the price on you. See pictures attached.I called to inquire about a 2018 Ford Escape and Kamran Zamani said it is available. I told him Id be coming from out of state to purchase the car and asked for a price breakdown to be sent via email so I can review. The contract he sent over included a bunch of excessive fees: VTR fee and dealer documentary fee amounting to an extra $700 than the advertised price. Neither of these fees are imposed by the state, the dealer just slides them in there.Still, I really wanted the car so I showed great interest. My mistake. Kamran then made up a lie about the car being on hold for someone else pending financing and that in 1 day hed know if the deal is final or not. The next day I reach out to see if it was sold and was told no, still available, but you must speak to Kamran and hes not here. For a whole week I kept calling the dealership trying to buy the car, never being able to get a hold of Kamran, but his colleagues did keep confirming it is available.Kamran finally replies that he didnt see the need to reply because they had increased the price by $1,000. How convenient. Kept me waiting for over a week while he gauged my interest, didnt return my calls, and ignored my emails, and never gave me the courtesy of a reply because he felt there was no need.The few bucks you save buying from these vultures isnt worth the extra fees and BS they try to pull on you. Just go to a reputable big name dealership.
All salvage titles. Easy to work with. So far so good!
Great experience buying our new to us car. Friendly, professional and addressed all our concerns.
These guys did a great job hooking us up with a van. Easy to work with. Very clean. Great service.
What an amazing company to work with@ All of their cars have been thoroughly inspected, the staff was warm and friendly, and it was a low-pressure sales environment. They also let me take the car and get it inspected before purchasing it. I loved working with them and would recommend them to anyone looking for an amazing deal on an amazing car.
Incredible service. Felt very comfortable test driving and searching their inventory. They don’t try to sell you on the vehicles and ask obnoxious questions. Very friendly and easy to work with. Took care of all the details. We were not planning on leaving with a new car today, but we did because the price and service were unbeatable!
Super helpful and knowledgeable helped me get a great car in my price range!!
Great experience here. Everything was quick and easy. We would definitely recommend others purchase at this dealership.
Very disappointed in this dealership. They weren’t much help. They did a lot of talking but no action/ follow through to what they were saying. I wouldn’t recommend wasting your time with them.
I didnt feel pressured at all, and Shawn was able to walk me through the process and answer any questions I had.
I’ve purchased two cars from Image. One had significant mechanical issues a bit later, but this wasn’t their fault (crankshaft exploded in a Honda engine... freak event), and they handled the issue professionally. Plainspoken and quick to work with. Clean vehicles.
Super awesome experience! Shawn was in & out with all questions answered!
Extremely friendly and welcoming from setting up the test drive all the way to signing the paperwork. Honest, helpful and fast, all while getting me an amazing deal! An extremely smooth and a pleasant car buying experience all around and I would definitely recommend coming here to shop for your next vehicle
I had a great experience working with Shawn. They helped me find the exact car i was looking for at a Great Value. Because I am one of those people that has to get a great deal...I searched for a couple of weeks but in the end I called Shawn back. He and Josh worked out a killer deal. They answered all of my questions and we super friendly.I will definitely recommend them to all of my friends and will plan on starting every future car purchase at Image Auto Sales!!!
Great company, Shawn the owner and salesman couldn’t have made the process any easier, you can really tell hes doing everything he can to make your experience the best possible I’d recommend this place to anyone
Buyer beware. Bought a pickup from them and the engine blew 800 miles after purchasing. Since I didnt buy the extended warranty the dealership said it was my problem, $6500 later.
Great experience! Beautiful car!UPDATE!!! This is the worst dealership Ive ever been too. I bought a car and it broke down completely within 3 weeks. It spent a month in a mechanic shop and cost more than half of what I paid for the car, just to fix it. I called their office to see if they were willing to help out at all because it could of been fixed before and not cost as much, but they wanted nothing to do with me. Didnt return my calls or voicemails. Worth less place with terrible service. Not including, it has broken down, yet again. I should not have to pay for my car to be towed twice in less than 3 months for problems that could of been fixed before purchasing. I do NOT recommend this dealership at all!!!
Image auto sales had very poor customer service. They felt and acted like scheisters. Did not treat us like they wanted our business so we declined the purchase and left.
I bought a car ten years ago from these guys and put 150k miles on it and had a great experience with the car long term. Just came in and picked up a new car, quick and easy process and its in great condition.
Low pressure sales floor and a business high in integrity. Best used car buying experience Ive ever had
We brought a car here about 3 years ago. The car itself has been running great and we’ve had no mechanical issues. However, the paint on our car is terrible. We’ve had multiple panels have the clear coat completely peel off. I took it to a shop to look into how much it would cost to have it repainted and they told me this is common with cheap restore jobs. They do a cheap fast clear coat to make the car look brand new when you buy it but it won’t last more than a couple years. Painting the car is outrageously expensive so we’ve been very disappointed. Would not buy again.
Sales guy was great!!! No pressure.I just went in for test drive, and the car I chose wasnt what I wanted. After test drive mentioned that to the sales guy with no issues he said thank you for coming in and that was that.Also was not aware they specialize in brand tittles, and explained what that was to me before even getting the keys for the test drive.
Karmeron was so great to work with! Everything was seamless and easy! We will definitely be coming back for future cars!
The guys at image auto took awesome care of me place is very clean and professional easy to deal with. Thank you
It was quick and fast . Had really good time . Super friendly and cleaned my car well after I got it.
Excellent service, got us a great deal and moving on very quickly and smoothly! Would recommend
This has to have been one of the easiest purchases of my LIFE!!! The service was professional, the staff was very helpful and the office was so clean! It really was a perfect car-buying experience, and I even had the pleasure of test driving my new 2015 Subaru Forester w/ THE OWNER, a hard-working honest man! Cameron in Finance secured a rate lower than Mountain America, and gave me copies of everything without question. I would buy a car here everyday if I could and highly recommend that you do! THANK YOU SO MUCH!!! Sorry I was in a rush ;)
Amazing service and an amazing price! The salesman wasnt there but they still found a way to test drive the car and get the process started. we were even able to come in early the next day. i would definitely recommend this place to anyone needing a reliable car at a fair price.
Very pleased with the service and the new car I purchased today!! Highly recommend for a great car purchase. Thank you again!
Great service! Easy to work with!
Great, quick buying experience. Awesome prices!
Great customer service 100% they answer all of your questions and help out with anything they can with your situation. Highly recommend this auto sales company.
Great price on the 2015 4Runner we just purchased!The staff was great to work with! They were open to discussion and worked with us get the numbers we need to make the purchase.
Terrible customer services. This people are a joke. They will waste your time and money.
Excellent service. Complete transparency. I live 5 hours from this dealership and I will be buying all of my future cars here. Great inventory and amazing customer service. Relax and comfortable environment. They will take great care of you! :)
I live in Montana and these guys made it worth my while to purchase my 2018 F-250 with them. It was an easy process. Kamran is the best! Thanks guys!
Great service. Good pricing on a branded title car. Got it checked out at a local mechanic, Hillside Tire and Service, and was taken in the back to be shown the undercarriage of the car. Mechanic was pleasantly surprised, the vehicle was in great shape. Came back and purchased the vehicle within 45 minutes.
I have had such an amazingly easy transaction with Image Auto Sales. They picked me up from airport, extremely friendly... Car that I purchased exceeded my expectation. The lot was clean and had a tremendous selection of cars. I can not say enough about my experience. I recommend this and will send my business here!!
Everything went extremely well and easy. Great prices and great warranty for a low price. Very nice and respectful people.
Good experience here with Shawn and the rest of the group at Image Auto. Glad we found them!
Image Auto is did a fantastic service in my car loan. They were extremely attentive and professional. They whole process were super fast and I highly recommend them. They have a great cars selection and the service is outstanding. In particular, I would like to mention Arturo was fantastic and I recommend you guys go looking for him. He does speak English and Spanish! Thank you Auto Image! Thank you Arturo!
Arturo was incredibly helpful. We called in about an Explorer that was just posted online and he pulled the car upfront for us so it was ready when we arrived. He was very friendly and gave us all the info on the car upfront. We took it for a couple test drives and they didnt have any problems with that. He was not pushy and let us take our time and gave us plenty of room to make decisions. We had a great experience and definitely recommend Arturo and Image Auto!
Best experience buying a vehicle. We were in and out. Felt no pressure throughout the whole process. Thank you so much!
Image Auto Sales made it simple and fast to buy my new 2019 Chevy Colorado. Service was very prompt and professional. They were also up front about pricing and vehicle history. I would buy another vehicle from here.
I normally despise going to a dealership to purchase a car. However, Image Auto Sales made my experience enjoyable. The entire process was hassle free, quick, and easy from start to finish.
Good service, no pressure. friendly Staff. Nice doing business with
Very easy buying experience, the company was transparent and the employees were very respectful and kind. Wish they knew a little more knowledgeable about the car systems that weren’t updated, and the car was on empty when we drove it home.Overall, the place was clean, they were nice, and helped us get a good price.
Justin and Cam were very very helpful on getting us into the right car. They made the process very simple and easy. You can always tell when a car dealership has your best interest in mind and that is exactly their motive when you walk into their dealership to purchase a car. They made our car payment exactly where we needed it to be! Thanks guys! We will definitely be doing business with you again in the future!
Honestly just weird vibes. They were great with answering all of our questions and having the car we were interested in ready for us immediately, however when it came to us asking the hard questions it just seemed dishonest. Anytime we asked to see paperwork or documentation they would completely dodge the question and only write it out on a piece of paper - in particular about the repairs that were done or when we asked for a price break down. Their excuse was “well sorry it’s all here on the computer so I can’t print it out.” The very first thing that came out of their mouths wasn’t a “How are you?” but rather a firm stance that they absolutely will not negotiate any of their prices before we even said anything. It just did not feel personable and we didn’t really feel cared for or that they even tried to get to know us. Even though the prices were great here, please take me back to an overpriced dealer like Ken Garff for a more transparent, personable experience that actually empathize with me being a poor college student.
The folks at Image Auto were a breeze to work with. Shawn was honest and respectful through the whole process. I looked at a lot of cars in a lot of dealerships before I bought through them. They not only had the best price and the cleanest car, but they were the easiest to work with. The whole process was low pressure, painless and fast. If you are looking for a car, check here first.
This was the ultimate best car buying experience that we have had! I would highly suggest that you come down to see the variety and great prices that they have here. Our salesman, Arturo, was very knowledgeable about the vehicles they had available. They had exactly what we wanted. We purchased the Buick Enclave and it was the best price out of the 3 other dealerships that we had previously visited. Im telling you the exact car we wanted even down to the color we wanted they had it! Plus the car had the lowest miles, it was in superb condition, better than the other popular dealerships and Cameron at the Finance Department was so helpful to make this purchase happen for us! I am highly satisfied and I highly recommend that anyone who wants a good fair deal, come here to purchase their next vehicle! I promise you, if you go to this location you wont be disappointed and you will not be wasting your time!
The transaction was good and the price was right. They weren’t pushy and were straight forward. I recommend going to with these guys.
I had a really awesome experience with this dealer. The staff was amazing and paid great attention to my budget and my wants/needs. Max was helping me and made the entire thing so much easier. Highly recommend. Everything is very clean and they pay great attention to all of the cars they sell!
Great experience. Very excited about our new car!
Referred by a good friend, I went down just to look and met with Josh/Shaun who assisted me with the vehicle I was interested in. They answered my questions regarding the vehicle openly and didnt do the salesman approach. I was able to take the car for a test drive, even offered for me to take to my own mechanic to check out for any concerns. When we talked about financing they offered their own inhouse if I didnt have. I ended up going with theirs and needless to say, I was pretty pleased with their partner and their offer that I drove off with my vehicle. :) Quick, easy, and no haggling. Two thumbs up! Thanks Josh/Shaun!
This is my 2nd car from this car dealer. Love the best prices they offer and reliable service repair that they performed on my vehicle. They wont take on a vehicle damage repair job unless it seems effective and affordable. Get em fast before some one else does. Shawn and Kamren are really helpful and will make it all workout for ya in the end, these guys are great to work with. :)
Friendly guys, and they had by far the car that was in the best condition for what I was looking for at a very fair price. Financing through Utah First was a breeze. The reason for 3 stars instead of 5, and a note of caution for novice buyers: Once you decide to purchase and make it into the sales office, the guy only wants to talk payments. He will try to pack in all the warranties, GAP coverage, exorbitant dealer fee, double the average doc fee, etc. If you are not careful, you will pay 25% more than you were planning to pay, plus tax, and an extra-long 72 month loan to go along with it. If you want to talk actual costs, you will have to drag it out of him. You must be rigid with loan terms and costs. Beware of statements of add-ons that are required which may not actually be required by the state, not by the bank, no one. Required by the dealer? Who knows. Even though I ended up with a good car at a fair price, I would not recommend this place to my friends unless they are savvy stubborn as hell.
They were very flexible with holding the car for me until I was able to purchase. Great customer service!
I had such a positive experience with Image Auto. They were professional, direct, and willing to listen to my every concern. Even though I know little about automobiles and have very little experience purchasing cars myself, they didnt make me feel like a less than valuable customer. Great people!
I have been looking for a Prius for several months and just havent been able to come across the right car for the right price. My experience at Image Auto was one of the better ones that I have had. There was no playing games or run around. They are very straight forward and have a great selection of vehicle. Justin my salesman was very knowledgeable of the vehicles they had in their inventory and was very professional. I would highly recommend that if you are looking for a great car at a great price you check out what they have to offer!
They were great to work with very upfront with any cost question that I had. The main reason I got the car I did was the cost and the overall value was hard to pass up.
The communication with Shawn and Jared was outstanding. I came from Colorado to buy the car. Jared worked with me and made sure all my concerns were handled. Would definately recommend.
The entire buying process felt so effortless and complete. The sales team was very professional and the sales office was beautiful. Shawn was such a pleasure doing business with as was all the other personnel. I will be recommending Image Auto sales to all my friends and family.
Best car buying experience Ive ever had. Great communication via email, text, and voice. I would definitely buy from them again.
The sales staff was very friendly and didnt try to push me into anything. They gave me the keys to the cars I wanted to see and waited back inside the shop so that I wouldnt feel pressured or influenced. The prices for branded vehicles are very competitive, and all of their cars are clean. They do not deal with bent frames or flood damage which was a concern of mine going into this. I wouldnt hesitate to recommend them and found them to be honest and forthright. Definitely give it a shot if youre in the market
Had a good experience at Image Auto Sales. Worked with Justin, who was very nice and low pressure. Very easy to work with. Got a good deal on a good car.Note: They will automatically try to charge you for the extended service plan, which can run several thousand dollars. If you opt to go with the service plan, make sure the correct options for your car are chosen (for example, if your car has a turbo, make sure the turbo option is picked).
We just bought a 2011 Odyssey, came from out of state. George was very responsive as we spent a few weeks watching their website, for Odysseys specifically. They answered all our questions and stayed over an hour later than their closing time on a Saturday night to let us test drive and inspect the car and run the numbers for a purchase. Nikki was also very knowledgeable and quick with helping set up financing. They were also very helpful in getting us out the door as we had to return home quickly.They were both fun to work with and took care of our two daughters as well.In the 2 years since we purchased the vehicle we have had issues with the paint job and over abundance of bondo. Also, there was an issue with the lift gate which we knew of. They said it was sold as is. We noticed it was working, with some issues and asked if they could look at it. They promptly removed the hardware on the gate rather than attempt to fix. Fortunately I noticed the change and was able to get the parts they removed and was able to get the gate to work. And I have no automobile repair experience, nothing close.The branded title route you need to expect issues, if I buy branded again I will be checking other dealers first.
Justin was very nice. Good prices and nice selection if you understand and are looking for a branded vehicle. Very low-key sales approach and no hassle. They even found us a better interest rate. Highly recommend Image if youre looking for a great experience on a branded vehicle purchase.