A big thank you to Vinson Noel for helping me purchase my first car. I am absolutely in love with it! He was very thorough with explaining details about the car and even helped me set up all my personalized settings in the car. He is a great salesman to purchase your new car with! I am so happy with my decision! Thanks empire Jeep!!!

Thank you, Kimberly Jaramillo for exceptional service with helping Albert get his Ram 1500 Big Horn Quad cab. She helped Albert throughout the car buying process and as a result he leased a new car. Empire CJDR made buying my car so easy. Great, helpful, and knowledgeable staff got me in and out with the car I wanted at the price I wanted. Little Kim thank you for everything. Albert is very happy with the truck!

I had to give them a 1-star rating since 0 star option is not available. Right from the get-go my experience was horrible. First they started their tricks by pressure selling me saying 2 other people were trying to the buy the truck I was interested in. Then they added almost $5000 in bogus ‘reconditioning’ fees. After negotiating I was given a price that was contingent to me taking the vehicle the same day. After spending close to 3 hours and thinking I was taking the truck the same day, I was told that they didn’t have the paperwork for the vehicle and the non-refundable deposit of the vehicle was taken to hold the car for me and I had ‘nothing to worry about’. I kept calling them to get an update but there was no update either from the salesman or the manager. 2 weeks passed and I finally got a call from the salesman who said they received the paperwork. I was in the next day to pick up the truck only for the salesman to put up a sorry face and inform me that my truck was sold to someone else. The manager had no etiquette whatsoever and refused to apologize for the sheer wastage of my time and also selling someone the truck I was told I had nothing to worry about. He did not even have the decency to tell me this himself, he just sat there hiding behind his computer. This is the worst dealership ever, and in all my years of buying cars, this is the worst manager any dealership could have.

I don’t recommend this place. On September 18, 2021 I come at this business located at 555 sunrise Highway west Islip NY 11795. To see the possibility of being able to make a rental contract for 36 months, the deal was working with the young Felix Reyes. he was trying to do a vehicle swap. he asked me. If he had the title of the car that I was currently driving, I said yes. I also wonder how much money I had for the entry of the business we were working on. I told him that I had $ 1,000. He told me that he needed that money but I also had it in my house. Felix Reyes said that he needs both the money and the title to continue working on the application that please go home to collect the title and the money. I went and came back and handed over $ 1000 and the title to Felix Reyes. He told me to wait seated and spend a full day at the dealer from 10 am to 9 pm and at the end he told me that the bank does not respond and that I had to keep waiting, to come back until Monday I lost work and come back. Until 5:00 pm on September 20, he told me that the bank did not approve my exchange for a rental agreement. but he did not want to return my title or the 1000 dollars. I need the 2 the title and the money. I have tried to fix the problem with them and they say they will mail the check in 2 days but it still hasnt received. Please don’t give any down payment to them. You’re going to have a big problem! I still Fighting with them. I hopefully after this review this people give me a solution. Otherwise I have to got to court and Are you going to call news 12. My next step!!!

David was great to work with! I explained what I was looking for in a car and he was able to deliver on all my needs/wants and so much more while staying within my budget! The leasing process from start to finish was made so simple and there were no issues! This is my first Jeep and I absolutely LOVE it!

Vinson is the absolute best. When he told me that he was the #1 seller in the dealership, it was easy to see why. Was on top of everything and made me feel comfortable with this big decision. I went in there knowing I wanted the Ram 1500 Laramie and he made it happen. Thanks Vinson. Highly recommend anyone go see him if you’re in the market for a vehicle

Empire CJDR made buying my car so easy. Great, helpful, and knowledgeable staff got me in and out with the car I wanted at the price I wanted. Kimberly Caldwell thank you for everything.

I went to go get my oil change and tires rotated today at the dealership. I was reluctant at first because they change hands with owners. The staff and the technicians are very good and very friendly. Most importantly they are very accommodating when you inquire about parts and any other information they have with suiting your needs. They did go over and above and helping me with accessories for which I was inquiring about. I give him a five plus and a thumbs up

Empire really made me feel like a valued customer. Felix was very helpful and courteous. He made me feel like he was on “my side.” He made me feel reassured and confident in my purchase.Justin was very personable and helpful as well. He went above and beyond to help finalize my purchase.Diego, the finance manger, and Josh, a manger, were also very helpful and kind throughout the whole process. Couldn’t have picked a better dealership to go to.

Thank you Vinson Noel - who helped us with the ending of our old lease and got us into a new Jeep Grand Cherokee! We love the truck so much! It was a pleasure working with Vinson who was efficient and knowledgeable. Thanks Empire Jeep we will be back!

Misleading clients, False pricing. I spoke with one of the salesperson at this dealer named Frank and was offer a deal. next day I received another call from a different salesperson named Nick and was told to drive to the dealer for a better deal. I made an appointment to be seen. I drove 2.5 hrs they knew I was driving from far away. When I got to the dealer they had no idea I was going over. When I spoke to the sales manager, I was told that unfortunately the numbers that I was given couldnt be honored. I told them that their car was advertised online for $69,997.00, but he marked it on his proposal for $75,000.00. I was no able to make a deal due the inflated msrp totally different from the advertised price. do not recommend this dealership to anyone. poor unethical sales behavior. I have purchased more than 10 cars in the course of my life and this is the my worse experience so far...

If you are looking for a straight forward, easy buying process for your next CJDR vehicle go see Vinson Noel at Empire West Islip CJDR. My experience with Vinson was excellent. I told him what I was willing to pay for my new truck and he made it happen whereas other dealerships wouldnt budge. Very happy with the overall sales experience at Empire CJDR.

Worst experience ever. these guys are there to steal money from innocent customer. the moment you reach there, they prepare a trap and box you in and force you to sign stuff hiding under somewhere at the last moment and grab our pocket.After so much back and forth arguments, they refunded my deposit. But i will never ever make any trip to this place. Please be careful everybody. When I did the test drive of the car, it was smooth and good but when I went finalize the deal, just my daughter wanted to try the car and found so many issues with wheels and brakes. i felt like they replaced all four wheels and put very bad ones and even the safely locks were not functioning well. I asked the guy what is the matter with it, he just diplomatically ignored it. I am happy finally I got my money back. Thanks .

Honestly, I thought buying a jeep was going to be a complete headache with every dealer having such low inventory at the moment but my experience was the complete opposite. Justin Pasquariello really made the experience so much easier and enjoyable. He was always available when I needed him and worked around the clock to make sure I found the perfect Wrangler. Justin and his GM Kyle were extremely reliable, knowledgeable, and patient, I am absolutely in LOVE with my new jeep!

Marvi helped me pick out my 21 Ram Laramie and it couldn’t have been any more of a smooth process. He was extremely helpful and meticulous with his work. Will 100% return for any future purchases

From start to finish Empire took care of me, all in under 5 hours. My dealer was Vinson, he was super helpful and professional throughout the entire process. I would recommend anyone looking to buy here and ASK FOR VINSON!!

Vinson Noel made treated me amazing, he was very informative, precise and kept great communication with me throughout the process. This was my first time leasing a car and my first time at this dealership and Vinson made my experience seamless. I am very happy with my experience, I will be back for any other needs I may have for my truck and I highly recommend Vinson and this dealership. Thank You

Great ppl, great service, great results. Got a 2020 Dodge Durango. A1UpdateUntil you need assistance after purchase. Everytime i call i get put on hold for 20 min and then the call gets disconnected. Was rold can call anytime aboit anything for my vehicle. I live in manhattan and was told i could get serviced at Riverdale CJDR. Went to get a oil change today and my maintenance package wasnt in the system. Called and got put on hold for 20min. Called back and finally got the sales associate who helped me with my purchase. He had no information or help. Told me the finance person could help me bit he was busy. Told me he would call me back and no call back. I guess once they fot my $10k and got me out the door i wasnt worth their time anymore.

We visited the Empire dealership on Sunday and were very skeptical about doing so. We have experienced such horrible customer service in many other dealerships.As soon as we entered you could feel a totally different vibe.We were assisted by Subhan who is a remarkable young Man. He spoke to us with great respect and kindness.Our process took a long time but he walked us through every step.In the end we were able to refinance and a much lower payment and our interest was cut in half.This gave us tremendous peace of mind.In a few months we look forward to trading our current vechicle for a different one.Want to give a big shoutout to Daniel also he was very helpful.We look forward to returning there soon.I truly hope more people will visit The Empire Dealership at 555 Sunrise Highway, west Islip.Don’t miss out on a wonderful and comfortable family experience.Thank you from the bottom of our hearts.Sincerely Anne and Gary Kroll

My wife warned me not to go there based on the terrible reviews. In this case something written on the Internet is actually true. I Showed used car salesman, Felix, a vehicle advertisement from their website and he assured me that the vehicle was in stock. I test drove, we agreed to a sales price including the extra fees they put on it. I handed him my credit card. All systems were a go. At the last minute he told me the car had been sold.I wasted my afternoon and gave away my personal information. Felix assured me that my cell phone number would remain confidential. This was a lie as well, I started receiving texts 10 minutes after I left a place that I will generously describe as dishonest. I have never written a review online before but I need to warn anyone who thinks it’s a good idea to go there that it really isn’t. I have bought three cars on the South Shore of sunrise Highway in Suffolk County. I have never experienced such unprofessionalism.

I recently leased a 2021 Jeep Limited from Empire. My sales agent, Haroon, was pleasant, informative, and exceptional. He worked hard to ensure I was able to leave with my new vehicle the same day. Sam, the General Sales Manager and Kyle, the General Manager also went above and beyond to ensure I was receiving the best deal on my new lease. The hospitality I received from Empire was notable. I would highly recommend this dealership.

Zach Lauritano was a great Salesman! He helped me locate the exact truck my wife wanted, got the truck delivered to his dealership and helped us get a great deal. 💯 Awesome.

The folks at Empire CJDR were very easy to work with, very responsive and very helpful. The dealership was also very clean and they have tons of inventory (unlike some other dealers right now).

What a great experience I had working with Gabriel, he is the best! Gabriel and his managers went above and beyond to help me get the SUV I wanted. I commend him on providing great customer service, being friendly and patient throughout the process. I would definitely recommend visiting Empire CJDR of West Islip for your next car purchase and ask for Gabriel. Thank you once again for an amazing experience. All the best!!

I normally do not leave reviews but let me tell you I walked into this dealership and started talking to Kim she’s a great person to deal with great personality All around great girl. She took really good care of my with my trade and and got me into a beautiful 2021 Ram 1500 night addition I will definitely be back for my next lease and will definitely be recommending people to her. The rest of the staff is so accommodating. Five stars all around good work!

Honestly a great experience from beginning to end! Thanks Dery Santos for getting me in the car I wanted. Everything that was prom came to action at Empire. Go check out this dealer and ask for Dery!!!

CJDR of West Islip. I had a great experience during the process of purchasing my Ram. There were hurdles along the way, and Justin my sales agent handled them with ease. He is top notch. All of my questions were answered promptly. His sales excellence helped keep me on budget. He deserves 10+ stars for excellence.

Big thanks to Mike and the team at Empire Jeep in West Islip! It was a pleasure working with Mike on buying my first car. I came in on Sunday looking for a car and by Monday night I drove off the lot in my new 2021 Jeep Grand Cherokee. Highly recommend Mike and this dealership!

The service department was incredibly helpful! They are skilled technicians who have made my Jeep run like brand new. The staff is kind, patient, and overall very committed to ensuring that their customers have the best experience possible! Very grateful for their work and patience!

The Empire CJDRs car price is much reasonable compared to any other dealership. Justin was great! He helped me out immensely and made the entire process easy and comfortable which is why I would highly recommend him to anyone who visits!

Great experience at this dealership. I bought my first Ram here and what a easy, painless process from sales all the way to finance.Everyone was easy to work with and very honest from the start. I worked with Brittany who was very helpful and very informative about the truck I was looking at and got me the Ram that I really wanted. I highly recommend this dealership to anyone who is looking for any Dodge Chrysler or Jeep ⭐️⭐️⭐️⭐️⭐️

Never called for my vehicle once service was complete. Check out experience took 30+ minutes. Purchased 4 new tires - car came out with 4 different tire pressure readings. Attention to detail is poor. No valve cap on one tire. They took the car back to address the tire pressure. No one told me my car was ready again until he pointed to the car in the lot and asked if it was mine. Got back into the car, tire pressure had not changed. I should have gone elsewhere for new tires.

What an awesome experience I had with Empire and my sales person Aisha Green. She worked with me for two months finding the right SUV that fit my needs. She is personable, loyal and knowledgeable in all the vehicles. Look no further. Empire really treats you like royalty.

About a month ago I bought a car from here and havent gotten the chance to say thank you again to David Feuer for assisting me with purchasing my Durango. I love it! Great person and good service, thank you again:)

Working Aisha was one of the best experiences Ive had at a car dealership. She was very patient and knowledgeable. Not once did I feel like she was being pushy on anything. At one point she was juggling us, three other clients, and the phones while other sales people were playing on their cell phones all day. Im glad we got to work with her because she deserved our business.

Despite waiting a full 12 weeks for my custom order RAM 1500, Rich Link was a pleasure to deal with. Rich was upfront about pricing and was able to provide the necessary information over the phone. When the vehicle finally came in, Rich and team made the pick-up process seamless. I was in and out in 30 minutes. Papers were ready for me to sign upon arrival, and plates and registration were ready to go. I was handed the keys and drove away a happy customer. Thanks, Rich, for being honest and professional. You’ll earn my business again.

Justin was awesome! He took his time to get us exactly what we needed. The experience was pain free and we walked out with a great deal. I’d recommend requesting Justin anytime you stop by this shop.

While I am happy with the vehicle I purchased, I am not happy with the fact that I have been waiting over 6 months for a keyfob. I called to check the status of it about 3 months ago and still havent heard anything about it; no phone call, no email, nothing. I was told it was on back order but that was back in April, it is now October, this is not acceptable.

Had a great experience at Empire. My salesman, Gabriel, was personable and hardworking. He texted me during the week to let me know when my Jeep was coming in, called me the day it arrived, and worked diligently on my behalf to get me the price that worked in my budget. Another associate Vincent was also very courteous and helpful throughout my car buying experience, filling in on a day that Gabriel was off. He drove me down to the Bay Shore lot to retrieve things I left in my trade in vehicle. Tom, in the finance office, was honest andstraightforward with pricing and lease terms. Highly recommend if you are in the market for Jeep!

The people at Empire were very easy to work with - especially Josh H. and Kimberly C.!! After going to three other local dealers I ended up at Empire because they had the best pricing and beat several offers for my trade in.They didn’t have the exact car I wanted, but they located it from another dealer and I was driving it within a few days.Save yourself time and money - go to Empire!!

I was completely happy with my 1st experience with the Empire dealership … from the website right through to the person who detailed the 2019 Ram 1500 I purchased .My sales person Celina Arevalo … was Enthusiastic and accommodating with my trade-in and the purchase of the Ram 2019 .Even though she’s relatively new she was making my experience a priority in the positive. And was available for any questions prior to and after my purchase, that to me is always a good sign and she has a bright future in sales in my opinion!And Diego the finance agent at the dealership was very helpful patient and accommodating to make sure whatever I want was obtainable and within my budget I would definitely refer anybody looking for a new or used vehicle to save their time and go to empire first everybody besides the people I dealt with directly whereas courteous and polite all way around if I could give it more than five star experience I would thank you Empire for making this a easy review to give honestly and Enthusiastically

I usually hate car shopping but this place changed my outlook on that. Alejandro was not pushy at all and worked on the price with me.

After an initial horrible experience with the Customer service department was Communicated to the manager of service Will, he immediately stepped in and took charge. Will went beyond the limits of Customer service by working on his day off to rectify the situation. A big tremendous shout out to Will, thank you. Tom C Arrived at my house to replace my battery that was giving me my problems. Tom C Is the best service representative and another huge shout out goes to him also. Thanks gentlemen!

Shuban kamal (hopefully I spelt that right) was amazing with his service and professionalism. He helped us the first day by helping us find the car so we can look at it in person and it took us a while to find it but he stayed after the dealership hours to show us the car in person. Vinson as well was very nice and professional and though we decided to get a different car I highly recommend Empire Jeep if your looking for a new car

I had been looking for a new Ram for some time, I called Empire Jeep Dodge Ram of West Islip and I was help by a sales woman named Aisha Green she was very personable and helpful with my questions.I went in the next day to meet Aisha she was very nice and not pushy at all as far as pushing a sale.I wound up walking out with a brand new Ram bighornat a very good price on a 3 year lease. I am very happy with my truck and the service Aisha Green showed me.

My experience at empire was amazing!! The stuff was very nice and welcoming!! They explained everything and made sure I was comfortable with my purchase.. the sales associate Aisha was nothing short of amazing.. she made sure I got the best deal possible even down the the insurance.. I would definitely be referring petiole to Empire.

Vinson Noel is a true example of going beyond providing great customers service’s.He is a true Assets to the dealership! Observing him wear many hats and still take great care of his own clients shows his level of commitment on providing excellent customers

I went to Empire for service on my RAM as my transmission was having issues. From beginning to end the experience here was great, which is impossible to find with most NY dealerships. Joe from the service department kept me updated on the replacement parts lead time, what the issues were, etc, and Nicollete was very helpful setting up my appointment and getting me in and out quickly as I was working between my work schedule.This crew is awesome and I would definitely recommend them to anyone. Thanks again Empire team!

I had a very pleasant experience at Empire CJDR. I was in for an oil change and a yearly inspection. Tom Lenci expedited this service. I was in a lovely waiting room for a very short time. And the experience could not be better.

My wife and I had a great experience at Empire. From start to finish it felt comfortable and professional. At no point did we feel like we had that high stress dealership feeling. Aisha Green was wonderful to work with and going forward Ill continue visiting her for our car needs.

An excellent all-around experience in purchasing my new 2021 Jeep Grand Cherokee at Empire CJDR of West Islip. Customer service was outstanding. Kelvin T. helped me in choosing my new car, & was very knowledgeable about each vehicle I looked at, whether new or used. He & the staff worked with me on the best financing options for my new car, & were all very helpful & courteous throughout the process.I would highly recommend Empire CJDR when choosing a new or used vehicle. We will definitely return to Empire for future car purchases & maintenance of my new Jeep.

Be prepared for the fact that the list price maybe lower online than when you get to the showroom - this is a tactic used by lots of dealers to get people to come and see as many cars as possible - most do it - also this is a sellers market right now so as business people their job is to get as much for the car as possible especially when parts and cars are scarce.be prepared to read the disclaimers online where these guys are upfront about dealers fees and reconditioning fees -in my experience i was frustrated at traveling all the way down there to get told they wanted more for the car than advertised(5 hour round trip) - however they do have good cars. the very next morning i called kyle the sales manager explained what i wasnt happy about and he came down to a price i could just about live with for what looks to be a great car - he emailed me the purchase order and the credit app details and i sent him back all the details the same day and with haroon the sales guy we were able to work something out. The guys were friendly and easy to talk to, and now im waiting to get the paperwork in order - check out the car again and sign the contracts before taking delivery - so fingers crossed. Dont get frustrated and just walk away - if you give them a call and meet them half way theyll work something out for you.

Dont waste your trip for these rudest people . I would suggest to shop around from any other dealership but not them . They are thieves they jacked up the price from no where and take an advantage of customers. We already reported BBB about the unregulated fees and pricing on vehicles from them. I would suggest you all do same to teach the a lesson .

Car shopping during the pandemic isn’t easy until I came to this dealership. I can’t thank them enough for how they handled everything from the Sale to the finance mangers being so helpful. When I came for delivery the manager came over to thank me too. This is what you call quality I recommend this dealership.

I wouldn’t normally write a review. I’m just not the type- but in this case it’s only right to write one. The service was great and it should be noticed.I’m born and raised in New York City and it came time for me to lease my first car. I did a bunch of research online and decided on a very particular Jeep Grand Cherokee 2021. I looked at many dealerships all around and dealt with many sales people. I considered compromising but it just never felt right- I felt rushed, pushed and sold to.I finally found the Jeep I was looking for at Atlantic Chrysler Dodge Jeep Ram LI. I was nervous and excited at the same time. I worked with Alejandro and he did a really great job. He understood it was my first vehicle and I was particular . He took the time to explain everything to me. He was personable, attentive, he made me feel comfortable and he was never pushy . He answered every single one of my many questions and concerns. He worked out a great deal for me and it felt right.What a wonderful experience - Thank you .I love my Jeep !

I went to 4 dealers before coming here. This was the only dealer that was willing to work with my budget and gave me a great deal on a car I wanted. Customer service was exceptional and the salesmen were knowledgeable. Highly recommend.

My name is Rashna Raza we were getting help from Vinson Noel who was amazing with everything and and answering all the questions. We bought the car from him and he made the process super easy.Thank You.

My salesman Justin Pasquariello was knowledgeable friendly and professional he is the best car salesman I’ve seen in some time and the manager of the dealership she was fantastic thank you again for the great deal I got. He helped me to get my son his first jeep. I took the new grand Cherokee home to my son he was so happy couldn’t believe that he was getting a new Jeep I’m so proud of him good luck with your new car my son love you Dad 😎

I visited the dealership just to see what offers were available, go figure I now drive a Jeep! The customer service and attention provided was excellent and the experience of driving a Jeep is like no other. Thanks Justin for helping me through the whole process. I would recommend.

Brought my car in for a new Key FOB. Everyone there is very courteous and thorough. I had Suzanne help me and she called me when key was in. She was very nice and explained everything. The cashier was also a sweet person. Great experience at Empire! Thank you all.

Well Tom is hero in that place and Suzanne also .is no one fault that pandemic scrw all of us and parts on back orderOne advice please guys do what you do but keep customer informed all step away, from start to end.Waiting for answer and have no call back is only make worst for customers and your service

Great dealership! I had been to almost every Jeep dealer on LI before I found Empire. Lease prices are insane right now, but Brittany was AMAZING. There was no back and forth BS, I told her what I needed and she worked with me to find a car that fit my needs and got my a great deal. Every other dealership told me I would never get this deal. So glad I found Brittany!

Second time buying a truck with them. Things couldnt have gone better. Great dealership with no pressure to make a purchase.

Ive bought and sold many vehicles, boats, trailers etc in my time. Both in ny and out of state, at dealers and privately. This was by far the most frustrating purchasing experience ive had.Ill start by saying the staff are extremely friendly and accomadating. So no ill feelings towards them. Its all the hidden, last minute fees and fine print. Its decieving and doesnt make the customer feel welcome, actually quite the opposite. I shouldnt feel like im going to battle when purchasing a vehicle.I know the sales game. Get the customer in the door with attractive pricing, and then tack on all the extra fees to make a profit. Its an old tactic and in the age of the internet, it doesnt work anymore.Just be honest and straight forward. If theres a fee for buying a vehicle, we all get it, just explain what it is. A $2100 reconditioning fee? Seriously? Which was dropped to $900 almost immediately. Your going to charge me to wash a car so it looks shiny on the lot. Maybe check the oil too. And a $12 tire fee on a used car. Thats a nys mandated fee for new tires on a new purchase. Not a used car.It was also ironic that the great deal i found on autotrader disappeared as i was sitting in the dealer. Strange? All your fine print disappeared with it. Theres more, but ill stop now.Anyway, like i said, the staff is great. But be ready to battle for hidden costs. Some people like this game, im assuming most dont and just want a happy experience. And remember, word of mouth is the best advertisement.William Kipp

The service and staff very nice I recommend these place you will be happy

My fiancé and I have had many cars & trucks before so we are very familiar with the process. We just got our 2021 Durango at Empire of west islip. Vinson Noel was our salesman and when I tell you he was by far the most professional, quick & nicest guy to work with, I truly mean it! He went above and beyond to get us where we wanted to be and in a very timely matter! We highly recommend and we will definitely continue to use them!!

10+ hours!!!!! Yes I said 10+ hours. Set my appointment over the weekend. After I forgot to mention that I needed a coolant cap, I called no joke 8-9 times left at least 5 messages over 3 days and NO RESPONSE. I went there to ask about the cap two days before my appointment otherwise I would have canceled the appointment. They said they had it. So appointment is set for 7:30 am. Get there on time only to be placed on a line which looks like a first come first serve. If that’s the case why schedule appointments???? Anyway I get checked in and the man at the desk says you don’t have any recalls. Yes I do….. well there were 6. So he said are you going to wait. I said the lady told me it would be between 2-3 hours. I can wait. So about 20 minutes to noon (4 hours at this time)…. I asked how much longer is it going to be. The man said well at noon everyone goes to lunch…. No work will be done for an hour, then you have 1 recall left that will take about 2 hours. SO knowing that it would be ANOTHER 3 hours minimum, you think he would say can we bring you somewhere……. NO he makes me wait. My car wasn’t done until almost 6 at night. I NEVER would recommend this place, at least to anyone I like. Lol. AND while sitting in the lobby ALL DAY…. I saw at least half the people get told that pieces or parts whatever….. that they were going to need extra work done. I too, I was quoted by the parts department for a new key $159. The man inside said that the parts department shouldn’t be giving quotes out because they’re wrong. $471 for a spare key. TOTAL CRAZINESS!!!!! Don’t waste your time with this place.

The entire process was seamless from start to finish. Service was indeed exceptional. Kudos to Dan Hall....

Delt with dave Feuer to purchase my 2021 ram he was awsome to deal with the communication was fantastic even stopped in on his day off to make sure thing were going smooth .Highly recomend

Vincont! Is the absolute best salesperson I’ve ever dealt with. He was extremely informative, honest, & made sure I left in my desired vehicle with great payments. He’s a sharp shooter; doesn’t waste your time. I was at the dealership for less than 4 hours and left extremely satisfied. Highly recommend.

I brought my car in for an inspection and service of the start/stop system. I was Asked if I had an extended warranty, when I said no they sales rep sounded off as if my car may not be able to be repaired or even pass inspection. I said I understand. They re affirmed the fact that these expenses will be out of pocket and there is no way to tell how much that could be. I already knew a ball park, having researched it. Complete BS. Then told it may not be done for days as “this isn’t typically a Saturday job” which was also BS. The car was done in 3 hours. I was told I needed new wipers, no big deal, but asked if I could replace them myself and was told that it wouldn’t pass without them. Also, BS, I replaced them before this winter. Finally at the end, they informed me of a 3% credit card usage fee which was not posted anywhere. Just terrible service experience. Which I haven’t had before. I don’t typically use the dealership service though. Hoping it’s just and isolated incident.

Great experience! I was working with Frank Perez and he made getting my first car such an easy experience. thank you for everything!

By far one of the best car buying experiences! Our salesman Frank Perez was extremely knowledgeable, honest, and attentive. The process was super fast and easy thanks to Frank, would definitely recommend again & again!!

This place is awesome. Especially Dery who did everything to get the car that me and my wife wants. And also the finance guy I forgot his name, but thank you also. We are so happy with our RAM 1500 Laramie. Thanks again guys.

Vinson Noel was honest, efficient, and friendly. A perfect salesman!

Frank Perez and Sam Rivera went above and beyond to make sure I got everything I wanted in my Jeep everyone there is so awesome and super helpful, a big thank you to Kyle and Diego too! They all did a great job and got me the best price. Thank you guys so much!!

Dery was excellent to work with! Made the process well simple, straightforward and quick! Was very responsive and helpful when it came to any questions I may of had. Made the entirety of the experience very pleasant and I’ll be sure to 100% recommend any friends and family members to go to Empire and see Dery for any future car purchases!

Brian Bishop is awesome!!! Always soo nice, knowledgeable and extremely helpful. He is the reason I bring my Ram to Empire CJDR. Theres no one I trust more.

Out of all the dealerships Ive visit to make my next lease purchase, Empire CJDR was the most professional, knowledgeable and courteous staff. Gabriel R. was a pleasure to deal with. Very happy with the deal, and being my first Jeep they made it a great experience. Only drawback is the after agreement on a price, the paperwork with finance took longer than expected.

Great dealership, great staff and overall an enjoying experience! Sales rep BM assisted me with a purchase of a Grand Cherokee and he literally spent all day with me until we got everything we needed. He was patient and continuously made sure I was comfortable.I definitely recommend Empire CJDR !

Great place to go! - I was pressed for time and needed an oil change and the guys at empire assured me I would be in and out. They exceeded my expectations. Thank you Rob for all your help.

Staff is helpful, courteous, efficient and honest! It’s worth the few extra dollars to have a properly trained technician service your car. I won’t go anywhere else moving forward - top notch service!!

Amazing customer service. Marvi and Diego were both 10/10. They were super informative and worked hard to make sure I was happy with my entire experience. I will absolutely be seeing them again to lease my next car!!

We recently picked up a 2021 Grand Cherokee High Altitude from Empire. Brittany walker made the whole process seamless. We agreed on the price over the phone, showed up for the test drive and picked up the car. Brittany is honest, courteous, has the proper knowledge base and provided us with an excellent and first class experience. If you are looking to pick up a new jeep/dodge/ram stop by empire and make sure you ask to work with her.

Thank you for handling my issue. I do love my Jeep!

Dery Santos is the best salesman here. He was extremely pleasant and not pushy at all! Great service and great experience! Thanks so much !

Beyond happy with Empire Dodge and my salesman JustinThey worked with me and put me in my dream truck when I thought I couldn’t afford itSincerely thank youI will be recommending Empire dodge to all my friends and familyThanks again keep up the good work

Great service Alex greeted me with a sweet smile. Will answered my question s Its a pleasure doing business with this crew Thanks Karen OROURKE

Look for Marvin. Hes a really honest guy that could get you a good deal. Genuinely wants to connect with customers and even checked up with me a month and a half later. Dealer ratings are usually based off their sales associates but Marvin, 10/10.

Ms. Aiesha Green made this car experience a great one. She went above and beyond to make deal happen. We love the Grand Cherokee . Empire made leasing easy, smooth pickup process.!!

I had just leased another Dodge Durango and Mike helped me out with that. He was very knowledgeable on the car and showed me beautiful models. The car was a great deal. I had a wonderful experience and I love my vehicle! Will definitely be coming back to him in the future for more cars...definitely recommend getting a car from him!!

Celi was awesome. The place is very busy but there is a reason. They must be good!!

Just got a new Jeep from Empire, the salesman Dave Feuer help us get the Jeep we wanted and also at the price we could afford. Go see Dave great service from start to finish, Thanks Dave

Picked up my 21 Wrangler yesterday. Kyle and his team made the entire process very seamless. Mihai was my salesperson and went over the vehicle in such detail and made it a pleasurable experience. Def recommend and would buy my future vehicles from them.

Brittany did a great job. Worked very hard to find the right gladiator for me. Papers were signed and vehicle was ready within a few hours. Deal was made quickly, no back and forth for 3 hours. Recommend Brittany and her crew.

What a gem of a dealership! Straight shooter salesmen and excellent customer service. Dery gave my wife and I velvet glove treatment throughout our entire time working with him. Diego in finance worked with us on our trade in and helped us find a comfortable and protective option for my family and I.We will be back

Frank Perez: Knowledgeable, Thoughtful, Professional.The entire Staff: Polite, Professional, InvitingThe Venue: Clean and Comfortable

Dropped off my Ram 1500 for some recalls. After waiting for a out and hour and 43 minutes, I was told that the recalls were all done. Once I got a few miles away, the same service airbag system light came right back on, and also the same passenger seat belt light came on as well. These were the reasons why I went there, and the problem still remains

Vinson Noel was courtesy, efficient and very helpful in all areas of what I needed to find & complete my purchase of our new vehicle. Thanks much!

Just got our brand new Durango from Tommy and Dery! They understood our current budget and needs with our ever growing family! They were so helpful and understanding even with our toddler running around! Least stressful It’s ever been purchasing a new car! Thank you guys!!