Professional, friendly, extremely knowledgeable and efficient. Easiest transaction and appoint I have ever had. You made a permanent customer out of me.

My first time at this optical store was last Friday for eye exam come to realize they dont have a lab that stays open past 2p. Today I called and they told me they didnt have it. Ready? Why is it called 1 hour optical? It should be called Wait for Optical because they are sure taking there sweet time. So now I will call on Saturday and of course there closed on Sunday.Yes I will definitely not to busy there again!

This is a super great place to go for glasses/contacts and exam. The manager (Penny) is a wonderful, hard working person and knows everything there is to know about what needs to be done; and very friendly person. She treats everyone like family. The staff (Angela, Tim, & Tina) are incredible, even the people making the glasses in the back. The eye doctor (Dr. Powell) did a great job with everything and I def. recommend him also. I’ve been going there for a long time and they do a superb job at helping people. I HIGHLY recommend this place. You won’t want to go any where else.

Did a great job getting me new frames for my busted old ones. Staff is awesome and has treated myself and my family great for years. You wouldnt know youre in the city when you step inside as they seem to treat everyone with the same level of respect!

The doctor was very nice, there was a great selection of glasses, the entire office was very professional and friendly.

Always very easy and helpful with any concerns I have. Make everything easy and enjoyable!!!

Im very rough on my glasses and needed immediate repair only to find out that a complete frame was needed. It was ordered and received in just one day. I sure do appreciate the expedient attention to detail. I will continue to go back to one hour optical. Thank you very much

Everyone is always so helpful and friendly. My one lens wasnt quite right and they are remaking it with no problem. Will go back and will refer others.

Super service & grace under pressure! They were short staffed and still got me through in about an hour, even with 4 walk in customers. Top notch.

Highly recommend this place for eyewear needs. Dr. Powell was great with my eye exam. The staff upfront is awesome and makes the whole experience exceptional. Thank you Angela, Penny, and Tim.

I lost my Clip ons I was a little upset I talk to receptionist and I out I told she told me how much they were Cost and I said thats not really with the price I was told I was told it was posed to be $Fifty but I thought it was but its been so long girl I thought it was Seventy five but anyway it came to Them they thought I have a bad attitude and I then Kicked out by the owner and I will say this is a very things skin company naturally I will not recommend this place to anyone and I was byI did accept the bill I just ask some questions and he was a it was beyond the Realiti I guess I was right everything in Western Boyne is bougie

My daughter (7) was there yesterday and even though she was terrified I was told that they did a good job with her .

Great people easy to work with! Very knowledgeable

I went to One Hour Optical to get a new pair of Bifocals. Within seconds of walking in the door Penny was already helping me pick out new frames. She was absolutely amazing, she clearly knows exactly what she is doing and gave me great input on my new glasses. While buying new glasses can be stressful, she made the whole experience fun and so so so easy. Because of my need for progressive bifocals I could not get them in one hour. However Penny made sure that they could be shipped to me as quickly as possible. She also gave me some tips for adjusting to progressives (I had only had line in before). Overall an amazing experience, I will 100% be returning in the future.

Great service, I couldnt have happier. Thank you.

Amazing customer service, fast service and fantastic quality. I love it.

The staff was amazing, very friendly and helpful.

You will not find a more professional Staff, I will not deal with anyone else in the Des Moines area thumbs up you the whole staff, Penny your over the top with customer service first class !

My husband and I got a new puppy. All I have to say is don’t fall asleep with your glasses in lap with a teething puppy around. We live in the Oskaloosa, Iowa area there were no vision sites in the area that could not get me in and have replacement glasses within 4 days. My husband and I were leaving for Chicago. I called One Hour Optical on a Friday they had me in the doors for an exam by the next day. I pick out frames with Penny’s (Assistant Manager)help. Thank God she was amazing we laughed so hard. It was an awesome experience. The doctor was great and the gentleman who made my glasses was amazing. I have had glasses almost all of my adult life and never had I had a pair of glasses that were so clear. I am so pleased with the team at One Hour Optical thank you for getting me right in and understanding my situation. Penny even shared her embarrassing puppy stories with me so made me feel so much better.

The staff and doctor are friendly, effective and timely, and helpful. I plan to go back!

Very friendly and good prices. I go there everytime i need a new pair and recommend to anyone.

The staff is always kind and helpful.

We are very pleased with our overall experience at your store! Lindsay was great to work with, and she helped my daughter quickly find a beautiful pair of “Tiffany” frames! They look so classy on her! And with our insurance, they were very affordable. The store is bright and clean and easy to get to. My daughter loves her new look, and the glasses came in a gorgeous turquoise box and case! We will definitely recommend One Hour Optical!

I am very happy with the service and my selection from One Hour Optical. Penny was a great help to me in selecting my frames. Everyone was friendly and the facility was clean and inviting.

Fast service, friendly staff, great product selection... What else can I ask for?

Wonderful fast and courteous service. Was able to get same day appointment. No wait time while in office quickly seen by the Doctor and then assisted in picking out frames. Lindsey was wonderful and very helpful. Made it a quick and easy experience. Made sure every thing was perfect before walking out the door. Glasses were ready in an hour on the dot!!

When we first walked in, there was a very nice ambiance. Penny, approached us at a very appropriate time, by allowing us to browse for a couple minutes. She pulled glasses off the shelf for my mom to try based on what colors and shape would complement her face. We didnt waste any time and picked some out, went shopping and came back for them to be completed. They had to give my mom a temporary lens because they didnt have that one on hand. They were accommodating due to the fact we wouldnt be able to return for a few weeks to swap them out. Overall, it was a fantastic experience and we will be back!

I love One Hour! This is the only place I take my family and recommend to others. You cant beat locally owned and they always take the best care of me. They have an awesome, modern selection, they find the perfect frames for my face and the price is still the best I have found in town. Thanks One Hour, I still get tons of compliments on my glasses!

Such a great group of people!!! And so fast!!! My son broke his glasses and he cant see without them, we had a new pair within 2 hours of walking in! And a reasonable price! Thanks you guys!!!

That staff was very friendly and helpful.

What can I say except that it was totally awesome service and excellent from the entire staff at One hour Optical for my daughter and I. I was told everything upfront as in cost etc. I shared my concerns with them and they honor that for my daughter. It was just one of the few places I will always go back. Excellent customer service. Highly recommended!

I had a great experience with Penny Clark at the One Hour Optical on University in West Des Moines, IA. She inquired what I prefer in a new pair of eye glasses, then found some that would work for me, and my trifocal prescription. We got them ordered within an hour!Glad it didnt take a long time, and she will call when they come in!Easy, very customer service oriented, and non-stressful in looking for new frames!

I love this place! Penny and Ben are awesome and so friendly! Love the new renovation that they have done. Been a repeat customer several times!

First time there. Great experience! Excellent customer service. Very professional and experienced. I will go there again. I highly recommend

Best appointment ever, everyone treated like I was the only person there. I would recommend them to everyone. Penny, Loren, and Robert, listened to my concerns and explained everyone so I could understand. Fantastic experience!!!’nn

I was on the hunt for a new pair of glasses and upon entering the store I was catered to right away. I told them what I was looking for and they kept bringing me some to choose from until I found the perfect pair!

The staff (Penny & Lindsay) were great to work with. After narrowing it down to 3 frames, they helped me decide which one looked best. The selection is large and the location is convenient for me.

Amazing service, thank you!

I was met with a smile from Lindsay. She was great getting me fixed up with two new pairs of glasses. The facility is bright and clean with a great selection. I highly recommend One Hour.

Worked with Penny to get the perfect pair of sunglasses and regular glasses! She was fantastic, knowledgeable, HONEST & fun to work with! My dad told me to go to One Hour Optical and work with Penny! Cant wait to get my new glasses! Thank you!

Horrible customer service, over priced frames, and the “one hour” is a joke. Went to pick up my daughters glasses that cost double what they would have elsewhere, Only to be told they wouldn’t be done until the next day!! After they told her they would be ready by today at 4. I explained to them the entire reason we used them was the one hour part. Now their response was they can ship them and she will have them by Friday. So she will start school without glasses and buyer beware. If you are going to One hour optical in the hopes of having your glasses that day, don’t hold your breath!

I have gone to One Hour Optical for many many years. The employees in this store are always cheerful, knowledgeable, quick to help you pick out flattering frames for YOUR face, and, in general, just fun to be around. I have tried other optical stores, but this is, by far, THE BEST.

Great selection and staff really took the time to help me find the right glasses for me. They took my price range into account and found my insurance easily. Highly recommend.

The optometrist was great the glasses are great. Just feel like I was over charged. I paid $377 after I was supposed to get $150 off for a living social certificate that I paid 25 for. So with out the living social they been $527. Beware of this deal.

My dad recently just got his glasses here. They have a lot of options to choose from. He had a great experience and Penny was very helpul!

Fast. Friendly. Great selection. Clean store. What more can I ask for?

I was impressed with Penny and the rest of the staff ~ very professional and I was very pleased with the service they gave. I will (and have) recommended One Hour Optical to my friends and colleagues.

That store was the WORST place I have ever been. The people that work there are very rude. There service sucks. I would NEVER recommend anyone to go there to this store!Hello, I am responding to the stores statement. It was my husband the went to the West Des Moines store. The personnel that was working was VERY rude and my husband received an eye appointment in which he received glasses that he cant see out of. Yeah..that tells me the quality of work that this West Des Moines 1 hour optical put out. I have scheduled my husband with another optical place. Thanks for wasting our time. I was at this store with my husband. The one hour glasses is a joke. Worst service ever. I would never recommend to go there.

Professional but laid back. Efficient and affordable service.

Never had more fun buying a pair of glasses! Everyone was professional, courteous and knowledgeable! Thank you!

This is one awesome place --- no pressure just help --- would recommend to anyone!!!

Great place, great people Love my new glasses

The Optometrist was very nice and everyone was very helpful with picking and fitting glasses!

I liked the optometrist, knowledgable, kind and fair priced. Just recommended it to a friend.

I bought a groupon for one hour optical. They were very friendly and helpful. I had a very short wait before seeing the optometrist. She was awesome, and very nice. Once I was finished she gave me two pairs of contacs to get me through until they could order more. When I went out to look at glasses I was astonished at the high prices. But they were designer frames. The staff was very helpful, and even took about 30 mins out of their day to help me decide on which frames looked better on me. Asking everyone from the receptionists to the optometrist herself. I would greatly recommend one hour optical for anyone getting contacs.

Very friendly, helpful and glassed done in under an hour!

I had a great experience and it was hella fast

I took my daughter there to get glasses, we took a day off school and drove an hour to get there so she could get them in one day well it was hours we never made it back to school and 5 hours later we got a pair of glasses she could not see out of ! I paid cash more then I have ever paid for a pair of glasses (nearly double) and they were done wrong we took them back they said they did not have the right lenses (then why did they just not say that so we ordered another pair and waited another week and the second pair also are bad she cannot see well out of them .. > It is an hour to desmoines now I am bringing them back,, they say No refunds Well I want a refund !! we could have gotten glasses my daughter could have seen to of for half the price and less time if we had just gone to walmart Like we did last time with no issues!!

Super nice people and a beautiful, clean space with an awesome selection.

Went well, no complaints.

Very good

Penny is the reason to go❣❣❣