If you are in the market for patio furniture, you must go to Ultimate Patios is West Chester.We were recently in the market for new patio furniture. Despite having taken good care of the set we had purchased at a big box store, it started to break down after just 3 years. By year 5 we needed to replace the entire set. It is no secret that the better the quality of a product the longer it will last. When we did the math, it made more sense for us to purchase high quality furnishings. We figured that quality patio furniture, usually with a 10 year warranty, would look good for the next 10-20 years. And, we really didnt like the alternative of buying junk and having to replace it every 4-5 years; with the last 2 years looking very worn. We decided to look beyond the big box stores.We were aware of Ultimate Patios and had stopped in there a few years ago. We decided that we would give them another try. Wow, were glad we did. Ultimate Patios is under new management since the last time we were in there. The products they carry are still great but the new owner, Kevin Aylward, is fantastic.After introductions, Kevin asked us about our style preferences. He didnt ask us what we were looking to spend. He didnt try to push us towards a particular manufacturer. He didnt pressure us at all. Quite the contrary. He patiently listened to us. Talked to us. He showed us what he had on the floor but made it clear that he works with the best manufacturers and that his only interest is to give his clients exactly what they want. He walked us through fabrics; carefully explaining the advantages of each. He asked about the setting for the furniture; whether there was a pool and if the patio was exposed to late afternoon sun. He asked all the right questions and never tried to influence our decision. We were perfectly comfortable as we made our way through the store...trying out cushions, feeling materials, exploring the details of the construction, etc. We werent rushed or pressured.We left the store without having made any decisions. Refreshingly, Kevin never made us feel like we were obligated to make a decision, as most sales people do. The only decision that we made while we were in the store was that if we were going to buy high quality patio furniture, we were going to buy it from Kevin. A few days later, after having explored the manufacturers online, we called Kevin. We told him exactly what we wanted. A few days later, Kevin personally delivered exactly what we had asked for. As he delivered each piece, he inspected them; making certain there were no marks, blemishes, or faulty construction. He explained how we should care for the furniture and went over the warranty. We couldnt be happier with the look and feel of the set we bought. It is a perfect fit for our oasis. And, we couldnt be happier with the store who sold it to us. Our shopping experience at Ultimate Patios was simply perfect.The next time you go into Ultimate Patios, please be sure to say hello to Kevin for us.John and Danita Walsh

New ownership of this place is great. Kevin the new owner is the best. From the minute I walked in I was greeted courteously and felt extremely comfortable. They have a wide selection of furniture to look at. All of which is high-quality and extremely well-made. I tend to have A LOT of questions and Kevin never got mad or upset. He answered every single one of my questions without hesitation. Some of the negative reviews you see about this place were from the previous owner. I cannot say enough positive with the new owner Kevin. I would highly recommend this place to anyone interested in getting great quality furniture to last a lifetime.

Great place for patio furniture. I couldnt be happier with the selection and price. We wanted something that would be unique and so the owner helped me with a special order. Really easy. I would definitely recommend this place.

I am so pleased with our new patio set! Ultimate Patios provided great selection allowing me to choose a set unique for our needs. The customer service was excellent, they made sure we got exactly what we wanted. I would definitely recommend Ultimate Patios if you want quality and service.

Solid service. Lots of choices and good prices. Well worth the visit.

Our experience with Ultimate Patios has been nothing but top notch! We have been very pleased with the quality of furniture we have purchased, the assistance with color selection, the style, advice and overall superior customer service. The owner, Gail, has always been so helpful in answering our questions and providing us her expertise when making our selections. We recommend Ultimate Patios to anyone looking to enhance their outdoor living experience.Lynne & Jeff Dean

We were in this week and the owner could not have been nicer. We knew we were looking to replace our Winston patio furniture with another Winston set. I do not want to make such a large purchase online, so I was hoping to see some pieces on display. They have several pieces and were extremely helpful and knowledgeable. We had just started our search so we were not ready to buy that day but they spent a lot of time pricing out everything we wanted and we were very happy with the price. They were very gracious when we told them we were not ready to make a purchase that day. This is a store that has quality outdoor furniture at reasonable prices. If you are looking for furniture that will last a couple of years, go to your local chain store. If you want items that will last (our current Winston sling furniture has lasted 19 years) go to Ultimate Patios. I will definitely be returning to make a purchase.

Great experience with Gail. She provides the best quality of products with great customer service. I got to watch how the products were put together carefully at the store or at the homes of her customers. She is very hands on with her company. Excellent knowledge of the products. After working with her myself I got to see all of this first hand.

They have a beautiful selection, but it depends on what time of year you go.

Nicest staff and great customer service. I have referred several clients to them. Wide variety of patio furniture and firepits. Christmas wonderland is awesome!

Great selection and service.

It feels strange to have someone follow you around the store while you browse. Seems to be a decent selection of table and chair sets, with many having fire inserts.

Dont go. Blond woman, perhaps the owner, interrupted my initial question to go answer the phone. When she did speak with me, she was rude, condescending and curt as I suppose my initial price range wasnt worthy of a respectful conversation. Answered my questions with much disdain. Ruined my morning. wouldnt give any stars if I didnt have to.

The owner, Gayle I believe, was miserable to deal with. We were very excited about our purchase, which she informed us she would follow up on two days after buying. A week went by and we never heard from her. We called to check and she was not nice and said it was out of her control with no offer to follow up with us once she heard back from the vendor on a delivery date. We called back a few days later to find out the order status and she was again, rude. Two weeks go by and she calls us to cancel the order because we called her twice to follow up on the status of our very expensive purchase. Come to find out(NOT from the owner) no one had ordered this product from her in over three years and the vendors terms had changed so she was not making any money off of our order. Lying to your customers is horrible practice. What a shady business! DO NOT purchase from here!

Was just in this store today and had a terrible experience. The owner is miserable. My husband and I were the only two in the store (should have been our first hint) and as we were looking around, we saw a dining set we liked. We have been looking for outdoor furniture for awhile and so we were writing down the price so we have a comparison to other sets we have seen. You would have thought we were trying to take the entire set out the back door the way the owner reacted. She said it was unusual for anyone to write down prices and that her prices were confidential. We left immediately. As my husband said, he wouldt buy a pack of gum from that witch. BTW, no wonder she wants her prices confidential, she is robbing people blind.

Wasnt going to bother with this but then I saw the review from R. Hayes and had to chime in as I had a very similar experience. Except I was worse, apparently, as I broke the no pictures rule which was clearly posted on the door on a piece of paper that was falling off. My husband was not with me so I thought Id take a few pictures of some sets I liked to share with him later, you know, when I got back to my evil lair where I would plot the downfall of Ultimate Patios. Except sadly, I do not have an evil lair I only have a house. And maybe we would have considered buying one of their super expensive sets because they do seem like good quality and are made in the USA which is important to me. But not now. Im probably blacklisted there. Im giving it 1 more star than the other reviewer because they do have some really nice stuff attractively displayed.Note to the owner: your competition is NOT other patio stores like yours of which there are very few in the area, its Home Depot and Sears who have all their prices clearly displayed both in the store and on the internet. And their minimum wage employees are maybe not the most knowledgeable but usually are friendly and try to be helpful. You need to convince people your stuff is worth the extra $, which means your customers need to take pictures and notes then go think about it after going back to HD / Sears / Boscovs and comparing the quality.

Bought a patio umbrella from Ultimate Patios the distributors name is Treasure Garden. We didnt even get 2 summers of use before the rope that pulls up the umbrella broke. The store gave us no satisfaction and told me that there was only a 1 year warranty so I called Treasure Garden and they just about said ...too bad! We took it apart to look at the rope and it had just deteriorated. My opinion is that the product I bought was defective as the store owner said she had heard of no other problems. For customer satisfaction I think that we should have been compensated somehow. Will never go back and will spread the word about the poor customer service. Beware of products distributed by TREASURE GARDEN.

Good sales