Amazing experience, Sam Ghabour and Samantha worked with our budget. Overall great costumer service. We just love our new 4Runner venture and we’re really looking forward to family road trips. Thank you so much.

Awesome service! Jaime and Kelly were extremely helpful with my lemon law situation for my 2019 RAV4 and was able to get me into a 2021 RAV4 which are extremely hard to get because of the current Covid situation. The staff and everyone were very friendly, professional and extremely helpful! They made sure that everything I needed to get done was smooth and fast. I love my new upgrade. I would recommend these guys if you’re considering a new purchase of a Toyota!

I want to thank Ronald very much, for helping me get the perfect car for me. Not to mention that this is the second time I have bought here at Paul Miller with him. I thank him very much for his kindness and his respect for me and my family. Thank you for your knowledge on which to choose, and which would be the best option. Thank you for helping me choose my car according to my needs. Since I bought my first car, I recommend my friends to visit this dealership first because it will be worth it.

Awesome experience! Marvin G. and staff went an extra mile to assist us in getting the car we wanted. Did everything they can to make us comfortable. Transaction was smooth and service was satisfactory.We would definitely refer Paul Miller Toyota to our friends!

Number one service, and help full great person working there

I bought a Rav4 Hybrid XLE recently from Paul Miller Toyota of West Caldwell after visiting almost 9 dealerships during this chip shortage era and honestly I went there just to see the availability of the car and when and how could I purchase it but I was back home with a car.Marvin Garcia helped me buy my dream car! (my very first too). He made this whole process of buying a car very smooth for me and made sure I get the best deal and the car I was looking for.He did not push me to buy it like the other dealerships did.In all I would recommend you to buy a car from Paul Miller Toyota of West Caldwell.

My recent purchase at Paul Miller Toyota of WC was the best car buying experience Ive had...ever! I requested a test drive of a specific vehicle through their website and received an email confirmation. I had a quick email exchange of when I could come in and was assured the vehicle would be ready for me, and it was! I test drove it & knew it was what I wanted. Sales rep Kelly F was awesome - professional, pleasant, knowledgeable, and organized. I came back the next day to purchase. I was walking out the door, keys in hand in ninety minutes (and that included an overview of the vehicles features & setting up phone & apps). Frank in the Finance department was also pleasant, knowledgeable and easy to work with. Overall, Id recommend this dealership, particularly Kelly, if you are considering a Toyota.

The staff here is amazing. They are very courteous and outgoing with no pushy sales people. Id like to give a big thank you to Marvin Garcia who helped me purchase by first car (2022 Toyota Corolla). He is extremely knowledgeable and is a really sociable guy. He guided me through the whole insurance process and answered all my questions in detail and helped clear up any confusion. Overall, I had a pleasurable experience with this dealership and would highly recommend them to friends and family.Thank you again for giving me a great buying experience.

Everyone at Paul Miller Toyota was great! During these times, purchasing a vehicle is so difficult. I won’t think twice about using them in the future. They are honest people. Ask for Kelly! She is a pleasure!

Very positive experience working with Marvin Garcia to buy a new 4Runner. No games or nonsense from this dealership. These folks are straight-forward, honest, and helpful. Highly recommended. If I ever need another vehicle, Marvin will be the first person Ill call.

Jaime (GM) and Kamel (our Salesman) were extremely professional and a pleasure to work with. The car buying experience is a big one, and they worked with us through the entire process to insure we made the right vehicle and financial decisions for our family. We absolutely LOVE our 2021 Highlander. You can never go wrong with Toyota! And, you cannot go wrong with Paul Miller. They absolutely have my confident and strong recommendation - and a friend for life! :)

Great Experience! Marvin is a top salesmen, will be coming again for my next car!

I really dont like writing negative reviews, but this is the second time I told them I have a very specific issue to fix. I told them I wanted two things to fix, one required parts to order (so its fair I get why they didnt get it done today) and the other one was a previous problem. I waited there for three hours again for the required maintenance oil change and after that they told me they didnt fix the issue that I called for and doubled checked with to get fixed and I had to make another appointment.

This place was very professional and didnt push you to buy anything like the other dealerships I have went to before coming to Paul Miller...they helped me to understand which vehicle would fulfill what I wanted. The Venza is a wonderful vehicle that surpassed what I was looking for in my next car. Umair was very pleasant to work with...cant wait to get my hand controls installed so I can finally enjoy my new ride!!

Amazing place!!! I bought a car there today. Excellent service. The car was thoroughly cleaned, the staff were all very kind. The salesman that worked with me was Marvin, and I highly recommend him. He was very accommodating, knowledgable, and personable. Marvin is great.

I recently bought my second Toyota from this dealership. My sales representative was Chris Zak, and I cant say enough good things about him. He was pleasant, helpful, courteous and let me drive all the vehicles I was curious about. I honestly wasnt seriously looking to buy when I first arrived. I was more in a browsing mood, but Chris was just such a pleasure to deal with that I came back the next day and test drove some more cars and ended up purchasing one that same day. I love my new car and Chris made everything a breeze to accomplish. So glad that I met Chris as he is a gentleman who doesnt put pressure on the customer and gives them all the time they need to decide on a purchase. I would highly recommend that if you go to this dealership that you specifically ask to deal with Chris as I guarantee that you will be glad you did. He made my buying experience an absolute pleasure. He gets 5 stars and a huge thank you from me for helping me find my perfect new car.

A breath of fresh air was what I walked into when I stepped foot into this dealership and ran into Himanshu & Sam. As a woman walking into a dealership it can be a bit intimidating...But nope...The best & easiest experience ever when I bought my Toyota 4 Runner from them. Sam, the General Sales Manager, is so sincere in genuinely trying to help someone find their perfect car AND help stay within budget. I would keep raving about them, but it will only allow me to write this much. YOU, or your family, will NOT regret going there and working with Himanshu & Sam. They truly care about a customers happiness ! I know, because Im one of their super happy customers driving my dream SUV ! - Thanks guys !

I would like to share an experience my son-in-law received from Paul Miller Toyota of West Caldwell service department. The indicator lights on the dashboard of his Camry Hybrid came on during his drive back to New Jersey from D.C. It was decided to make an unscheduled visit to diagnosed the situation. The Camry was purchased else where. After reading the great reviews regarding Paul Miller Toyota of West Caldwell he decided to seek their advice. The reviews were correct!!!! Scott from the service department of Paul Miller Toyota patiently listened as the symptoms were explained. Scott gave his professional advice and suggested the issue would resolve. If the problem persist, a second visit to Toyota would be necessary.......the best part was they did NOT charge for this unscheduled visit!!!! I had expected a list of necessary repairs. Thank you for allaying our concerns. I highly recognize Paul Miller Toyota.

Working with Marvin G. on a pre--owned car purchase was amazing. He was professional and personable and went above and beyond to make sure the car was in top condition. I highly recommend making an appointment with Marvin for your next car purchase.

This was my second car from Paul miller Toyota. Once I purchased my first car at Paul Miller, I didnt even think about going to another dealership. Amazing selection of cars, no pressure from sales and incredible customer service. Kelly is a compassionate sales professional. Do you need help financing? Frank will have you locked in with a great rate in minutes. I even met one of the managers Ron, who helped locate the exact vehicle i was looking for down to the trim . I just can’t say enough positive things about my experience. One positive experience after another and even with different staff, I get such great customer experience. I don’t know how you do it, but keep up the good work Paul Miller.

This, my second lease experience with Paul Miller, was far superior to my first. Specifically, my sales associate, Marvin Garcia was more interested in me as a person/customer than the sale. He listened super attentively to the features that were important to me and walked through the selection and decision process with that focused attention and the intention to assist me to make the best choice possible - for me! Marvin was attentive, resourceful, skilled and integrous, from the first handshake to my walk to the finance office door. Post-finalized paper process, he worked to provide me with complete comfort with every one of the car’s features. A month plus later, he continues to serve in that high level of integrity and support.Congratulations, Paul Miller, Marvin Garcia transforms the image and experience of car sales! He has made me a loyal Paul Miller Toyota of West Caldwell fan…. And I am driving the perfect Prius!!!

I purchased my Toyota at Paul Miller Toyota. It’s my first time using Costco Auto Program. I was so confused and I had a lot questions. Cathy, the internet sales manager was so patient and answering all my questions. She helped me through every steps. Andy, the financial manager, was helping me to find a good deal for financing my car. And explained everything in details to make sure I understand. And he is so funny. Great place to purchase your car. Everyone is so nice and helpful. I’m glad to have my car purchased there. Thank you

First time customer for service. Could be more happy. The whole experience was professional. The service was going to be 3 plus hours. I did not want to wait, so they sent me home with a Lyft car ride and picked me up with Lyft when the car was ready. The paper work is clear, they go over everything they have done and what they see. They told me things like tread left on tires and condition of the brakes pads. Very happy customer!

Thank You Paul Miller Toyota, and Huge Shout Out!!!!! To Jaime Berrios!!!!! I was taken care of, he worked out with me and understood exactly what I was looking for and needed in a Vehicle that was not just good for me but for my kids. Anyone looking for excellent service and precise information with an ideal Vehicle, this is the place to go.

Overall a great dealership full of people who truly care about their customers. I came from out of state to purchase. There were a few hiccups when I first got there regarding what we had been told over the phone but the team came together to make sure that I was able to take my vehicle home as planned. I would highly recommend this dealership to anyone looking to purchase!

It was a great experience getting my first car.. Prius XLE- ADW-e from Paul Miller. Especially Alexa ( sale representative) was really nice and could help to make a nice deal !!

Truly a great experience! Amazing staff. My salesperson was Umair Khan. He went above and beyond for my wife and I. I would highly recommend this place for anyone looking to buy a Toyota.

Thank you Marvin G. and staff at Paul Miller of Toyota for taking the time and effort to create a smooth and satisfactory transaction for my family and I when purchasing a pre-owned vehicle there. Would be recommending to our friends!

Thank you, Marvin Garcia! Very helpful and efficient

I was able to find the car I wanted here after a lot of searching. Everyone was helpful and attentive and I got updates regularly about when it would be delivered. Totally smooth process!

Chris Zak made the car leasing experience truly pleasant. I came over from the other Toyota dealership which left me with quite a displeased attitude towards dealerships. Chris was courteous, patient, and helped me with all my questions. I am very happy with my car and look forward to continuing the excellent relationship that has been established.

All around great service! Our experience was awesome thanks to our man Jose Gonzalez! He was amazingly patient with my husband and I and our 2 young children who we had in tow. Having kids with you when you are trying to handle business is not always a smooth transaction but Jose made us feel comfortable and took his time going over all paperwork with us. Paul Miller dealership will take care of you from start to finish.

Had an amazing experience at Paul Miller Toyota and with Kelly Faber specifically. Everything from my initial phone call, my experience on site with Kelly, the loan process, and registration follow-up was smooth and enjoyable. I was in and out of the dealership in three hours and left completely satisfied. I would definitely purchase a vehicle from Kelly again. Thank you, Kelly!

Everyone is so good. Sam and team, you guys are doing wonderful job. This is my 4th car with you guys. You are the 🌟 stars. Love u all. IAN keep up the good work man. Perfect dealership with Perfect people.

Great customer service and very professional,I want to thanks to Omar Rodriguez who helped me get my toyota Camry.I highly recommend him very helpful professional and friendly.

I recently purchased a Tundra Platinum at this dealer. Price and related fees were discussed by online chatting before I came for a test drive. I was warmly welcome and could make a test drive on Route 46 by myself for several miles. The vehicle met my expectation, paper works was done quickly, I returned home and came back to pickup the vehicle as scheduled. So far I am happy with the vehicle and had a great buying experience with this dealer.

We determined we wanted to get a pre owned Sienna & Paul Miller had the exact model we wanted. But with covid, we needed to buy it completely remotely. Cathy answered about 10 emails from us over the course of 48 hours. She even went outside to sniff the car and ensure it was smoke & pet odor-free 😁 Then Kelly and Sean delivered it with a bow to our house. It was by far the easiest car purchase Ive ever made! I highly recommend the team at Paul Miller.

They baited me with a price, I put a deposit down, and then, when the vehicle was delivered, they increased the price by $3,000.They told me that I would be eligible for a specific incentive and they assured me that, while it was highly unlikely that the incentive would be discontinued, I could check back the following month. I did in fact check the following month, and they assured me, again, that the incentive was still in effect. When the vehicle was delivered just two weeks later, they called to let me know that the vehicle had arrived. When I confirmed the price, they notified me that the incentive was no longer applicable. So, the manger, gave me misinformation in this month - July by confirming that the price was still in effect.And to top this all off, they expect me to make a decision immediately on the new price before they sell the car.Their practices are manipulative and dishonest. I would not recommend dealing with this dealership.

Watch out for the snakes in the grass at this place.I dealt with Sales Manager Sameh Ghabour, (I recognized him from another dealership, this guy just looks dishonest) and salesman Rambo Omar. (He told me his whole life story in a matter of 5 minutes.) Omar tells me outside by the vehicle its a $10k mark up because of the demand on the vehicle and covid. We go inside and he relays this to Sam. No joke, Sam shakes his head and drastically puts his hand to his face. They changed it to $5,000 without even mentioning anything of it to me while tacking on a bunch of other miscellaneous fees. After stroking them along for awhile I ended up walking out because the numbers were astronomical even after a 19k trade in. WE GOT A RUNNER! I feel embarrassed for these guys. Many attempts to reach both of them and when I finally I did they declined to make it right.I ended up finding another dealership with no fees. Go figure. As someone else stated below, theres a reason this dealership has the largest inventory in the area. If you feel like getting the worst deal possible, go here. The only positive experience here was dealing with Cathy the BDC manager. She was professional and didnt seem like she was interested in scheming me.Proverbs 22:1The Value of a Good NameA good name is to be chosen rather than great riches, Loving favor rather than silver and gold.

Amazing and great services as always. All the team overall are súper delicate and very professionalism on top of it of what you really needs are, completely satisfied, just thank you to Mr. Ronald, Jaime and Ashley Ramos, Bendiciones 🙏. Thank you very much!

Chris Z found just the car we needed! We appreciate his time and care! We love our new hybrid Sienna! Thank you Chris!

Went in to take a look at a preowned Honda Ridgeline they had advertised on their website. Immediately greeted by Umair Khan. He was totally honest about the vehicles history and its condition. He had a pleasant attitude and was nice to do business with. They let me take it for an extended test drive to my home nearby to size it with my wife and 3 children. A few hours later, we were headed home happy with our purchase. Thank you!

We were very happy with our experience at Paul Miller and Omar, our sales person. Great interactions and he kept us updated at every step in the process. Great job. Very much above average compared to other dealers in the search for our car.

Thank you Paul Miller Toyota. This week, we bought our dream car. Every since little, we dreamed about owning this gorgeous 2018 Toyota RAV4. Paul Miller Toyota has the best deals and made our buying decision super easy. We can’t wait for our future road trips in this silver beauty. They promised us that they would give us a free Supra after buying this RAV4...the Supra is yet to arrive but it’s okay. Come to Paul Miller Toyota and buy your next dream vehicle!

We felt like we were dealt with fairly and honestly. Omar was patient and explained things to us so that we could make informed decisions. We will be back to this dealership for our next car.

My sales rep was incredible. He made me feel comfortable and took care of all details from A to Z. I never enjoy shopping for a new car but he made it a seamless experience.

What a joke, and not even a funny one. $2500 MARKUP on their cars (market adjustment). Came in since I saw the toyota national sales event, which I mentioned to my sleezy salesperson and they acted surprised to hear there were rebates. With rebates on a 32k car lease, they wanted $2500 down and $500/mo (and who knows what hidden fees they would add on). Give me a break-- this isnt my first rodeo. Ive leased nearly a dozen cars. I shouldve known why they are one of the only Toyota dealers in the area with more inventory than the others.The salesperson (and pigsnot sales manager) lied about how much in taxes a car was worth just so they could charge me more and cash in on it. The sales manager insinuated he was doing me a favor by only charging a $2500 markup that came with $1500 in rebates (so Im out $1k just for showing up, and no rebate benefit). Pathetic... I was born at night but not last night. I can do math.Do yourself a favor and visit Toyota of Morristown, Crestmont Toyota, or Sansone Toyota before you stop here (they dont have markup). Save yourself the hassle and save your money-- theyre just taking advantage of you at Paul Miller.

I would give the overall process a 10 if I could. The entire car buying experience was simply top notch. I was able to book an appointment in less than 24 hours after my initial inquiry about my 2016 Toyota Camry. From the moment I was greeted at the desk, they had all of my information so there was no time wasted at all, until I was personally introduced to my salesman Alan E. After a brief introduction, Alan guided me to the car and suggested I take a test drive with it before we even discussed price to make sure I liked the way the car drove. The test drive went well and it was now time to discuss the details. I knew that I wanted the car because of the quality vehicle that it was, however it was slightly above my price range. However, since the car was for my son, quality was worth a few extra dollars knowing that he was going to be behind the wheel of a CPO Toyota Camry. I was introduced to Ron (Manager), he and Alan were amazing in helping us work out the finances. They were extremely patient and allowed my wife and myself privacy to talk about our decision. After coming to a mutually agreeable price for the car, we met Ilia (Finance Manager), and once again we were made to feel comfortable and important. He worked quickly and efficiently in completing the transaction.As I said earlier, the overall experience was simply amazing, the courtesy, knowledge and professionalism displayed by everyone in the dealership was second to none. I would highly recommend this dealership to anyone looking for a quality vehicle and an amazing sales team.John D.Staten Island, NY

I took my car to their service department for one of the many Toyota airbag recalls. I requested they they do not send me any sales literature but I still received postcards from them. They claim it is Toyota corporate using Paul Miller Toyota branding. I wish they would have either contacted corporate or told me to do so if that was the case. I ended up calling Toyotas corporate office so well see what happens.

Horrible horrible horrible service! Never go over there! They are forcing you to pay tons of nonsense fees even if its written optional. Safe your money, go to another dealership. I had the best experience with Paul Miller Subaru and expected the same here, but I was wrong.

Worst and Most Rude Dealer that you can ever deal with. Disrespectful, Rude, unprofessional, Way Overprices. They act like they are doing you a favor by just talking to you. Trust me dont go there..

Jim Velsor, Sam and Frank made our car leasing experience easy and stress free. The Staff was extremely friendly and went out of their way to make us feel comfortable with our choice of vehicle so when left we knew we made the right decision. Extremely satisfied!!!

Great staff! Never felt pressured! Ended up leasing a car :)

It was a great experience! Kelly Faber is an excellent sales representative who is great at her job!! I love my new Rav 4. This is my second one from this dealership and when this lease is up, I will definitely be back again for my next one!

Dealership had the best selection of quality used Toyotas in a 20 mile area at fair prices.Kelly was a dream to work with.Anything she said shed take care of she did and went out of her way to be helpful. Seasoned salespeople could learn something from this lady.She turned the experience of going into a car dealership to buy a car, from what Ive always compared to the feeling of sticking a needle into my eye, into something pleasurable.

Paul Miller sales consultant, Kelly Faber, and manager, Cathy Telep, were both wonderful. Truly my least stressful car shopping experience ever!

Worst customer experience at Dealership. I only can give 5star rating to a service specialist Ms. Amenda who took care of situation after having worst Experience had with other reps.

The service was professional and courteous. They were honest about the price and straightforward regarding my particular circumstances. Kelly and the team helped me get the best possible deal and I was satisfied overall. When I mentioned some issues with the body of the car they fixed virtually all and had the the car looking nearly mint by the time I drove it away. Ill definitely be returning here for my next Toyota and would highly recommend.

I got my first car here many years ago and came back because, well- I love Toyotas. Kelly was so great- answered all my million questions, didnt make me feel pressured, and really made sure I was comfortable with my options. I would highly recommend not just this dealership, but *specifically* Kelly to anyone in the market for a car- shes amazing!!

Jose was knowledgeable and very pleasant to work with on my recent purchase!

Amazing experience at Paul Miller Toyota. I found a deal for a Toyota Camry hybrid online that seemed to go to be true. I called up and talked to Jamie M. to make sure the deal was legit and that the car would be ready for me that day. I drove up 2 hours to the dealership to be greeted by Kelly aka girl boss, who had the car already prepped and quickly filled out paperwork with no upsells or extra non sense even attempted. I was quickly was handed off to Andy the paperwork guy, who was also incredibly efficient and got out within an hour of arriving. Everyone was incredibly efficient and nice, I highly recommend!!! Thanks!!!!

When it was time to move on to a Hybrid, I came to Paul Miller because I knew I would have a great experience. I was not disappointed. My 2017 Cammie got a new look - she is now a 2021 Sportie Hybrid with all the options and I love her even more!!! Love working with this team - they are solid people who were able to get me the exact car I wanted, even in this new world where that might not always be possible.

Great experience. I worked with Samantha Rios to purchase a vehicle and I have to say it was the easiest and most straight forward car purchase I have ever made. She was very informative and helpful though the entire process with a focus on making sure we were getting what we needed/wanted. The Sales Manager Sameh was able to locate the car in a fraction of the time he quoted and the Finance Manager Francesco was well prepared with the paperwork to sign to get us out the door in about 15 minutes. I would give them my highest recommendation.

Jose was great. I came in knowing exactly which car I wanted and he made the buying process simple! Would highly recommend Paul Miller Toyota and Jose!

Great customer service. I enjoy the fact they offer drop off and pick up if you don’t have a ride to and from the shop once your vehicle is being serviced. Always ask for the discount. Check your vehicle before leaving the shop to ensure everything was put back in its place.

On Thursday 5/10/18 I purchased my first vehicle. It was an incredible experience. Jim Valser was kind, patient, friendly and extremely knowledgeable sales representative. Thanks to Jim I left with the car of my dreams. Jim allowed me to test drive a few cars before making my decision. Please ask for him when you go!!!

They were kind, helpful, thorough, organized and most of honest about everything. They got me into Highlander with a great deal. It also was the fastest purchase experience I ever had at a dealership.

Great experience at this dealer. Bought our first car. Used 2019 Camry. Kelly was very helpful, guided us through the whole process and answered straight forward all the questions. Recommended 100%

A lovely team of kind people. Very professional and friendly and willing to negotiate so both parties are happy. Would recommend to friends and family.

BUYER BEWARE!!!List of thing to look out for:1). Make sure that they will honor Toyota’s National Advertised before getting there. As per their finance manager, Francesco Racanati, since their is a shortage of vehicle they do not honor this Advertisement.2) Ask for a detailed breakdown on the monthly payment and downpayment. They will pressure to make that purchase because of this shortage.3) Understand all the the additional fees that they are piling on. They will indicate that it required with the purchase even if it not.Below are a couple of additional fee:Theft protection insurance is a requirement,VIN Etch put on all vehicle though this is optional.Dont be fooled.

Just Got our first brand new car. Salesman Jim Velsor was a great help. He was very friendly, knowledgeable and I would go back to buy a car from him again. Overall the dealership gave us the right amount of space and we used our Costco membership (Costco auto program) to get a better deal on the car. Happy so far. First day of having car home.

I have had multiple bad experiences at this dealership and would like to share these with you in case you are planning to purchase a vehicle or have service done on your vehicle. The first bad experience that I had was roughly 6 months ago. I was looking to purchase a new or used vehicle and stopped here to specifically look at a Highlander. After speaking to the sales representative, who was very nice, he brought over the sales manager, who was the complete opposite, he was rude and dismissive of my thoughts and concerns. As a result I left there and eventually purchased a Toyota Highlander from Glen Toyota and had a great experience.My second experience was today. I decided to give Paul Miller a second chance being that it is the closest dealer to my residence. The above mentioned vehicle that I purchased from Glen Toyota was in need of its first service. So I went online several days ago and scheduled this service. I asked for a quote to be emailed to me prior to arrival and this never happened. My appointment was scheduled for today at 8:30am. I arrived 10 minutes prior and checked in I was then given the quote and agreed to this service. After that I gave my keys to the service advisor who advised me that it would take approximately 1 hour for this service to be done.2 hours later I was still waiting outside and my vehicle had not even been pulled into the bay. I inquired with the service advisor who related that he did not know why it was not being serviced yet but my vehicle would be the next one in. I told him that I did not have anymore time to wait around. It is completely ridiculous to wait around for 2 hours considering that I had a 8:30 appointment. just wanted to make you aware in case you are considering this dealer for sales or service. ** A contact inquiry was made via email to rectify this situation, If rectified I will provide an update*****Update*** this morning 5/17/21, I spoke to Mr. Kris Bonagura, the service manager regarding this situation. Mr. Bongura was polite, attentive and genuinely concerned. He went above and beyond to rectify this situation, as a result we came to an agreement regarding what will be done. I appreciate his attention to detail and concern. As a result I will be modifying my review. Thank you Mr. Bonagura.

Just picked up a new Highlander. Staff is always courteous and helpful. Special thanks to Kamel and Ilia!!

Nelson Moreno, sales manager went above and beyond helping me trying to figure out where was my title, aftwr dmv said that it got lost n the mail. Thank you Nelson!

Unbelievably impressed with the awesome service and kindness I received from this dealership special thanks to my salesman Omar Rodriguez and the sales manager Sam Ghabour. Both of them were very professional and courteous and not the typical dealer BS of playing games.In addition Andy helped the speed speed through all the financial paperwork. Very pleased will be back again and recommending to all my friends and family.

Proceed with caution! My experience at this dealership was horrible. I bought a Certified Preowned vehicle in March. I was told by Salesman Allen and Service Manager Jason Harper that the vehicle was thoroughly inspected and two weeks after purchasing there were 3 problems with the car. I was disrespected when I voiced my concerns. I was told “it’s all in my head” and three times by these individuals that there wasn’t any issues with my car after Paul Miller Service “inspected” my car. I ended up taking the car to another Certified dealership to get the car inspected and indeed there were issues found. I was given the run around about my warranty covering payment costs in which Jason Harper told me I would have to pay 1700 out of pocket for Paul Miller’s service worker mistakes. I ended up speaking to the General Manger Jamie who’s the only one there that has sense. He was very helpful and Paul Miller Toyota ended up indeed paying for all service costs. Another issue I endured is receiving the Title to my car 3 months after purchase after Allen allegedly mailed me my title. I eventually had to call Allen multiple times and drive back up to the dealership to pick up the title to my car. The experience was very dysfunctional and tedious. Allen and Jason lack professionalism and transparency.

I am completely impressed with my experience at Paul Miller Toyota. The customer care I received while I was there was phenomenal. Shawn Singh was extremely professional, knowledgeable and a pleasure to work with. I highly recommend Shawn and the entire Paul Miller team!

I had a very good experience at Paul Miller buying my Toyota Rav 4. Omar was very good to deal with. I appreciated his straightforward approach and low pressure, pleasant attitude. He stayed late to finish the deal and was very professional. Nelson taking pics at then end was a very nice touch. Overall they made buying my car a nicer experience than I have had before. Its our second purchase there and we would go back when its time.

I stopped by because I had adhesive from tape on the front of my hood (I had tape on my hood because they replaced my hood latch because it was corroded). The hood previously would lift.So, I asked if someone could remove the adhesive. The person removed the adhesive, but scratched my hood in two places.I had been a customer of Caldwell Toyota for years, so I didn’t hesitate to get oil changes and a hood latch from the new owners. Words cannot express how disappointed I am.

Friends and I have purchased a few vehicles from Paul Miller (and previously Caldwell Toyota)...Chris Zak is THE ONLY salesperson we deal with....honest...knows his product AND knows his customers...no haggling..his pricing was spot on each and every time...heres hoping the service department can keep the same high standards Chris Zak does..definitely recommend Chris and will continue to refer friends & family to him

Absolutely LOVED my experience at This dealership. Staff was friendly and helped answer all of our questions. I was able to drive home with the car that I wanted ! Thank you, and special thanks to our salesperson Israel Cabrera.

Bought a Toyota Corolla today and I have to say I am very happy with everything about this place, from the first meeting with Ron and then having Alan take care of everything for us, to closing with Ilia the finance manager.

Chris Zak was great. Sales process was the best we have ever had.

Our buying experience at Paul Miller Toyota was exceptional. Hassane Baakili was professional, knowledgeable and very helpful. Also, Andy Ortiz, finance manager, was patient explaining all the details of the sale agreement. I would recommend this dealer to anyone who is looking to buy a Toyota

Felt respected throughout whole process. Good people, great cars, great service. definitely will come back.

For the first time in many purchases over the years with different dealership, i can say my experience of purchasing a car at Paul Miller Toyota was simple & calm .I had no hassle, the team work with me at the price i wanted & I left with purchasing 2021 Rav4 LE model .Thank you Paul Miller Toyota Team & special thank you to Jose Gonzalez .

Kelly did a great job and made the process easy for us. Would definitely recommend.

I was greeted at the door by Nelson who assisted me immediately. Allan gave me the run down of the vehicle in a very clear and concise manner. I negotiated pricing with Samantha, she was able to work with me on that. After the purchase was complete (and after hours), Nelson offered to pick me up from the rental car agency where I needed to drop off my rental and to bring me back to the dealership where my new car was parked. This was a half hour out of his way and he was not obligated to do so especially after work hours. I am grateful to their entire team for their professionalism and for the pleasant experience. There is much to learn from the customer service there.

I bought a 2017 Corolla iM from here over the weekend. The experience was great and I was in and out in no time. All the questions I asked were answered and they offered me a better APR than my credit unions offer! It was a painless experience and I would definitely recommend them to friends and family.

The process of buying a vehicle was so easy,helpful staff and they work quick! I was in and out of there with our brand new vehicle in 2 hours! In the past at other dealerships, they had me waiting all day and played games, not here at Paul miller! We highly recommend buying your next vehicle here!

Recently bought a 2017 Toyota Rav4 at Paul Miller and I enjoyed my experience with Kelly Faber and Andy Ortiz. Kelly was nice, helpful, and knowledgeable. Her and Andy made me feel welcome and comfortable, and it wasnt a stiff, formal, or cold conversation. Obviously they want to sell and make money, but I didnt feel forced into anything.This was my first time buying a car, and it was interesting negotiating the price. Im sure seasoned car buyers are aware of the fun of it, but being as it was my first time, I wasnt fully aware of what would happen. And Im sure as many of you know, the price they give isnt always accurate. I know better for next time. I asked for the total out the door price online before going in, but when I got there, it was a bigger number - of course, I know, but remember, I was new at this.Anyway, I started off speaking with Kelly and looking at the car, but I negotiated the price with a manager. Said manager came and spoke with me, cant remember his name, but his job was to sell at a higher price than what I was asking for. Not my favorite part. The car, from what I could tell, only had a few cosmetic problems. A large rip in the driver seat and door edge guards poking out which could tear at the skin. With those issues in mind, negotiating the price was a littler easier. He stared at the quoted paper for a solid minute unsure of how to proceed, and then agreed to go talk with the other managers about my number. Ultimately, we did the sale.Kelly promised that they would completely fix everything, which they did. They installed brand new door edge guards and an entirely new drivers seat. Awesome service! I didnt get to drive my car off on the same day, but I was called to pick it up 2 days later.Working with Andy was painless. We went through all the paperwork, he answered my questions, and was willing to help. I appreciate that he was willing to get up and help me personally with the car when I needed something.Overall, I enjoyed my experience working with Kelly on the sale and Andy during the finance portion. Kelly also sent a follow up Thank you card expressing her hope that I was enjoying my car. I appreciate the level of customer service and care that she and Andy showed. I recommend working with Kelly if you are looking to buy a Toyota from Paul Miller.

Brought my car to have the factory maintenance as my car is close to 30,000 miles and the people took great care of my car and got me out of there no problem. Would highly recommend!

The sales manager is the worst sales manager I ever saw. I bought my car from them and they are supposed to take care of my car registration and my license plate. Until today Im still waiting for my car registration and my license place. The temporal registration and license plate were already expired. I several times called the office and they always transfer me to the sales manager offices. He never answered my calls. I left 2 or 3 voice mails. I called the office all day on Saturday because it was the last day everything will be expired and, he waits until 2:40 to call me back and to tell me that everything is close now and he will call me back on Monday. He did not call to resolve my issue but to tell me that he will call me on Friday. Why did he not call me back the previous that I called?I cant drive my car. Im still waiting for my registration and license plate.

Smooth transaction without the typical car dealer shenanigans. Ms. Erica Lo was prompt in her email exchanges, provided all requested information and worked out the details with me beforehand (which helped cut down on the time spent at the dealership and the need to learn the details on-site).Mr. Himanshu Patel did an excellent job handling the sale. He was courteous, patient, and informative. All staff I dealt with showed a desire to serve and make my experience pleasant.

I went here through Costco Auto program. I was assisted by Erica and Shawn. They were professional and very helpful. I booked the car on first day and second day I could drive it home. It was very pleasant vehicle buying Experience at Paul Miller Toyota.

I had the best experience at Paul Miller Toyota and would not go anywhere else. Jamie Berrios, the GM, is great and his only goal is to give his customers the best deal possible. I was in there for 1 hour and got the exact car I wanted for the exact price I wanted! I could not be happier with the service and Jamie’s demeanor clearly rubs off on his employees because they all want what is best for the customer. I highly recommend going there for all your car needs no matter how far you live, it is well worth it.

Went to buy a new car, there is a high difference ( more than $7000 ) between online and in showroom, when asked its shows less online, “BUY IT FROM THERE” . This is the reply I got. Yeah if it’s online I wish and will buy form online and not from you. I want to know why is the difference and that’s the reply . Better to change the attitude towards the costumers.

I purchased my first car with Paul Miller and it was a great experience. I was nervous going into the situation because I dont like high pressure sales negotiations, but the G.M Jaimie and sales associate Jose were both great. They got me into a new car quickly, with no b.s, and I feel like I got the best possible price for the car I wanted. I look forward to doing business with them in the future!

Great experience. Samantha Rios was super-helpful. Highly recommended!

I went here to test a sienna and it was a very pleasant experience, I didnt buy here only because they didnt have the exact model and color I wanted.