I called. She said 1 hour. I showed up. She says my insurance will not cover for another 24 hours. Obviously she could have seen this on my initial call. Thats why I called ahead.

Terrible. The woman who answered the phone when I called on Saturday to ask about a notification I had gotten from the Walmart app about my prescription being on hold was incredibly rude from the moment she answered. I’m sure these people are overworked, underpaid, and also deal with some of the worst human beings to ever draw breath BUT my simple question asked politely didn’t require the level of sass I received. Do better.

There reasonable prices. The staff is helpful and knowledgable

Whats the point in having a prescription called in if theyre not going to fill it until you get there anyway? Every time. Have an important medication you need to start asap? Your doctor called it in ahead of time? Too bad, they wont fill it until you get there and youll have to wait and wait.

This is the worst pharmacy I have ever used. When I call they never pick up the phone, ever. I have to call 3 times in a row and Im lucky if they do then. Also, they always say my prescription will be ready, I get there and shocker, its NEVER ready. I will literally pay more money for my meds then to have to go through this every time I need a refill.

I stopped using this pharmacy atleast a year ago because they were constantly giving me different issues. So this week my doctor didn’t get my meds called in on time and my pharmacy isn’t open on Sunday’s so I asked them to call into to here since I have used them before. They get my meds called in and go figure the first thing that pops up is it’s delayed. I call for explanation they say they need more information for Medicaid to cover they sent a form and are waiting until Monday to get a response. I have literally been on my medication for a decade and my insurance always handles it. Just 2 weeks ago they handled it no problem. I told the lady screw it I’ll transfer it to my pharmacy Monday! Marks pharmacy fills my prescription in minutes if I walk in with it in hand and any issues I may have they always take care of for me. They don’t burden my with all the crossing Ts and dotting my i’s. Your pharmacy is full of rude people who literally are not there to serve anyone. You take 4 hours to fill a single pill and Jesus Christ your lines are abused not to mention a medication you have been on for years they will still make you consulate a pharmacist every time you pick up! Who’s got time for any of this? NOT ME.

This pharmacy is well run, convenient, reasonably priced. The staff are friendly and knowledgeable. Yes, sometimes there is a long line, but thats because the prices are good, probably the best in Waynesville, though I always recommend to check around if a medication is expensive.

Great staff, well managed. Helpful and personable. Very knowledgeable people.

I was the first person in line to drop off meds. Told them I did not have insurance but do have a discount card. I ask if she needed the card she said no that it was in the system. At 9:30 I went up to find out what was taking so long because I was told 10 to 15 minutes. I then find out it cant be filled without the discount card. I am in pain and just wish to feel better which is why I arrived early and then have to wait over 45 minutes! This is insane!

I would give anything for this wait to end, weve been here for an hour and this woman keeps saying a few minutes, I dont think she knows what that phrase means. Anyway were leaving, Id rather be in medical danger than sit here and wait any longer, at least the line in Hell is shorter and the people arent as infuriating.

If I could give NO stars, I would! Im seriously going to switch pharmacies and I dont care if it costs me more for my meds. I turned in 5 prescriptions at 10:30 am. The lady who took them said theyd be ready in 30 minutes. I said Id be back just after 3 to get them. She said thanks as if I was doing them the biggest favor in the world. Go back at 4 to get meds and, big surprise, they arent ready. Told itll take 30 minutes. I complained so cashier talks to two people then comes back mumbling about computer issues and says 15 minutes. I go back 15 minutes later and low and behold they have some that are ready and some being filled and they need 30 more minutes. This place is ridiculous! They act like customers are stupid enough to believe computer issues are the problem and they cant keep their word on ready times. Some of my medicine is for a post-surgical knee and some of it is for pneumonia! Im not here just for giggles! Quit gabbing to everyone at the register for 30 minutes after youve checked them out and for Gods sakes quit making me talk to the pharmacist about a medicine Ive been on for years. Even if its a new med I can read the warning labels to see itll make me drowsy, I dont need someone to say it to me like Im illiterate!!!

Will not answer the phone I have called multiple times still no answer. They are so confused on whats on their 4 6 or 10 dollar list. They had to go back and fix because they had price wrong, and they are still wrong.

This is the worst customer service I have ever encountered. This pharmacy has no sense of urgency whatsoever!! And most of the staff are so rude and unwilling to help!! It is such an ordeal to get your meds!! They really deserve no stars!!!

Always one person clerking, with a constant line of 10-15 people. Dont go here if you dont have an hour to waste!

Slow

Really good servce

Good