Andres Gonzalez (sale representative) and Dan Caputo (finance manager) were both amazing! They got me the car i wanted and paid off my trade in! Only place that would pay off my car that i traded in. I absolutely love my new car! Thank you both!

The entire experience was wonderful. The only issues were the amount of time it took from beginning to end (though it’s better to take time and get it right than rush and do it wrong) and the vehicle we purchased wasn’t ready to go off the lot so we are in a loaner until it is. If you want someone to work really well with you, work with James Miller.

I came in regarding my tire pressure. The service manager was so kind to us. There were a couple of cars ahead of us and would probably be about 20 minutes. I explained my husband was in the car with oxygen and does have trouble walking. He said for me to wait for a few and he immediately went out and took our car to one of the bays and got the nitro put in. My husband being a little impatient when I didn’t come right out, took his oxygen off and came in looking for me. A huge thank you for helping us so quickly. Each time I have been in the service department, everyone has been very courteous and helpful. Thank you again for the service that we received today from the service department!! Sharon & Jerry Taylor

Staff was super friendly and knowledgeable. I was comfortable with them working on my car. They said 45 minutes for the service and it was 40 minutes to completion. They even mentioned my inspection was due and asked if I wanted it inspected. The bill was very reasonable. Good job folks.

I would not recommend this place of business to purchase a car for anyone!!!! If I was able to I would give this dealer a negative star rating. This service was awful. I was told one thing about the vehicle I was sold. I was pressured into buying a vehicle that wasnt big enough for my family all because the sales team wanted a sale. Once I confronted the manager about the spec sheet on the vehicle not matching what the vehicle that I was pressured into purchasing. They informed me that there was not anything they would do except for me to buy the missing equipment and have it installed at my expense if I wanted the items. I was low balled on my trade-in, by about $3k to $4k. Which I was given way below NADA value and Kelly blue book value for my trade in excellent condition that it was in. I WILL NOT RECOMMEND THIS DEALERSHIP to anyone to buy from or to service a vehicle from. As the brand new car I was pressured into buying is already having to have parts replaced because they were broke when installed and I was still sold the vehicle. I have already made 2 trips back to the dealership to speak with them to try and fix this issue and nothing has been done. The service I have received it unacceptable and just plain rude and wrong. So take my advice and dont buy anything from them!!!!

Great service but they charge a 3% up charge if you pay with a credit card. I don’t know about anyone else, but I most certainly do not carry a checkbook around with me. Aside from that, excellent service!

Couldn’t have been a better experience with James Miller outstanding sales man great guy

Christopher Peek and Jenni Rish were two very down to Earth folks and we highly recommend you seek them out! We werent pressured nor felt that way and got exactly what we wanted. No fake salesman facade to deal with, just real cool folks! They might even get you laughing and enjoying your experience.

I took my car out there to see if they were interested in purchasing it. The used car manager came out, inspected the car and said that they would text or call me with an offer. I never heard back from them.

Smooth transaction. Caleb was very professional and courteous. Mr Miller and Mr Hoover were very courteous as well. Really enjoyed this interaction.

I had to bring my truck in due to the alignment being out. I am a tech myself but didnt bring any tools with me and I was on vacation here and they got me in and out in little over an hour without an appointment. Truck drives straight and doesnt pull to the left anymore. Thank you so much! Now I can have peace of mind driving all the way back to Florida.

Laura, Niles, Jenni and Dale at the Waynesville dealership helped me with my trade and put me in a bigger roomier vehicle. I have never been treated so well at a dealership. Quick, kind and knowledgeable!....I would strongly suggest you try this place before any other dealer.Matthew Hoxit and family

Our sales person was wonderful, James. He wasnt pushy and got us in a car that is what we needed for our travel needs and was comfortable for us.James rode with us as we tried it out and was very pleasant. I was getting ready to have surgery after I had surgery he asked how I was doing. I would give James 10 stars if it allowed me. Plus he wore his mask. Didnt have to ask him to wear it. Once you deal with Covid you are careful. The financially guy Dan would not wear a mask and when I asked him to put one on he rolled his eyes. There was a sign on the door mask required. But he refused to wear one in front of customers.They worked with our bank that our previous car was with. Unlike other car lots we have been to. Plus only had our credit checked 3 times.

Well I have not bought a lot of vehicles but have a few . This by far was the best yet. Fair price, friendly people. Very helpful with all information I needed. Straight shooters.

I arrived at the service department for my pre-arranged appointment and was immediately checked in. My care was moved into a service bay exactly at my appointment time. I planned on waiting for the vehicle as they estimated 45 minutes. Done exactly on time !! Very impressed with my service advisor who kept me completely informed. Couldn’t have been a more pleasing experience! Competence and precision range loudly! Thank you!

Great place Jeff get as amazing and helped us with everything we were worried about they got us a great deal and rate would highly recommend to anyone!!!!

Most professional dealership service center that I have had the pleasure to receive prompt, fair and friendly service from. Service Manager STAN, understood the situation we were in on vacation 600 miles from home, got our vehicle in his shop, assessed the problems and got them all fixed in just a few hours. We were on our way and our vehicle was humming along and back to normal. I cannot thank Stan and his mechanics enough for the work done so well and quickly, as we had a destination ahead that we needed to meet. Thank you. I hope that Stan gets to see this post.

Always friendly and professional. The services performed are done in a timely manner. Its the sevice department that convinced me to make my next purchases at Auto Star!

Great service. Very nice, respectful, and did me right from start to finish. I would recommend auto star to anyone. I am very satisfied with what I got .

It was great and I would definitely recommend your dealership to my friends or anyone else

Great experience, Austin and Dale did a great job ordering me Jeep Wrangler with the exact options I wanted!

James Miller and Dan Schlitt made buying a new truck a great experience, no stress, very honest and upfront about everything and fast . Thanks so much guys you made my son a very happy young man with his first buying experience . I would recomend you to everyone .

So far I like the ability to check my vehicles status and location

Dan, Paul and Jeff where all really nice and great to work with. Highly recommend giving them a chance to make you happy with a new vehicle

Caleb is the best salesman ever! Go see Caleb and not be pressured into buying something you do not want.

Everyone went out to make it great experience. Would definitely recommend.

James and Paul were very helpful. While James helped me find the perfect truck to purchase, Paul was working to get me a great deal on financing. This is my 3rd purchase from Autostar in 3 years and 2nd this year with James and Paul. I’ll be back again.

Autistar of Waynesville went out if their way and more to make this buying experience like no other dealer, from the internet sales, salesperson to the finance manager, highly recommended dealer if you want the best experience

James and Paul were very helpful. While James helped me find the perfect truck to purchase, Paul was working to get me a great deal on a loan. This is my 3rd purchase from Autostar in 3 years and 2nd this year with James and Paul. I’ll be back again.

Very friendly staff. Laid back, not in a hurry. Do not pressure you. Am enjoying my purchase...Jeep Grand Cherokee

Ron was great. The whole buying experience is different since covid.

Very easy to work with. Our salesman Mr. Miller was very helpful and knowledgeable. Was in and out in no time at all.

I was happy with all the staff. They are there to help you with what you want. They work with you and talk with you from vehicle to the finance.

Ray was great but our Tahoe wasnt in the best of shape for what we paid for it a d paul said that he was gonna fix some stuff but when I called to get it done i cant seem to get in touch with anyone and i havevnt been called back either to get it done either also they could really use a better detail team cause the ones they have arent very good .i like my Tahoe and i do relize its a used car but 45000 is alot of money for me not to be happy and i feel like it should have been in better shape and atleast cleaned up better then it was or atleast keep your word and try to fix it to the point where i am happy with it and getting what im paying for cause like i said thats alot of money not to be happy.

This is your typical dealership. You fell like you have been run through the ringer. The salesman was nice enough but the man behind the glass never came out and introduced himself.

My experience was excellent! Everyone was great to work with.

I bought a used car from Carvana and discovered a transmission problem during my 7 day trial period. AutoStar Chevrolet was able to get me in right away, diagnose the problem quickly, and finish the repair. I left the dealership very confident in my purchase, thanks to them. Particular kudos to Stan Loftis, Assistant Service Manager, for his attention to me and for his professionalism.

All the work was done in good time and I was satisfied with everything.

Ron was very helpful in helping me purchase my dodge journey. The process was quick and easy and helped me get the payments I could afford.

Very well pleased at how we were treated and very professional 😊

Great service a little disappointed that it wasnt detailed before we left but overall great experience

I had a free oil change and opted for a tire rotation ($20). Later, I opted for a new air filter for the inside of my car. When I checked out, the bill was almost $90!!! Did I get the gold plated air filter?

These guy are awesome if u can work with them they will find away to get you in a ride

They falsely advertised a car at 1500 when I got there they told me 6000. I contacted them to ask about the car. The car was in a different location than where it was advertised. They called me the next morning to confirm that I was coming to look at the car. I drove much farther to see the car. When I got there they refused to sell the car at the price they had it posted for. I asked to speak to the person in charge. The person who came out to talk was rude and argumentative. They promised to have the gm call me in within 24 hours he never did call. I have photos of the advertised price and the car including the vin numbers. I will never return to do any business with this company. I have used their services many times to fix different things on different vehicles. I have even sent people their way for things. Never again, the customer service there has really gone down hill.

Everyone was extremely helpful and made my experience effortless and all promises made were kept I would recommend them to anyone !

I have owned a significant amount of GM products over the years in various locations. I have also owned a significant amount of Mercedes Benz vehicles over the years. The service I have received from Autostar surpasses any of the above mentioned experiences. My first experience with them, for service on my Tahoe Z71 purchased in Florida, led to me buying a Silverado High Country when it came time to trade in my Tahoe. Great job, highly recommended.

Please drive another 20 -30 miles. I came to buy and with a trade. The offer was extremely low and they wouldnt even try to budge on either vehicle. I drove to Asheville and got $9000 yes $9k more than they offered. If they would have been a little flexibile I probably would have made the purchased. Because I didnt accept their offer they immediately they dismissed me. I bought a truck in Asheville that same day. Their truck is still sitting on the lot. This was not the first time I experienced a situation like this from this dealer. Please consider another dealer.

The best service I have ever had at dealership!

Everything went quickly. However I was not informed about the rebates available for the wipers and air filter I had installed. I was told I needed new tires after only 20300 miles with no explanation as to why the tires should be so worn after so few miles. Finally, the surcharge for credit card customers was most unwelcome.

The work was done good, just dont agree with some of the charges

Fuel pump went out on me on the way to the Smokies. Everyone was very friendly and knowledgeable. They had me up and running by noon the net day.

Just an oil change but Friendly, Fast, and Professional!

The people there were very friendly and though I know next to nothing about car repairs/maintenance they did not take advantage of me and gave me honest feedback

We could not have been happier with our buying experience here!! We had already checked out a couple of other dealerships but none compared to these guys. Paul and Raymond were awesome and took such good care of us. We are so happy with our purchase and we will be back!

I will be recommending this place to friends and family without worry. They took the time to answer my questions and explain all the features of the car, very knowledgeable group here. Highly recommend! Literally the best buying experience I have ever had. Thanks guys, Great Job!

I am a 2 time High Country Silverado Customer who feels like the benefits of my relationship with Chevrolet keep evaporating. The folks who sit in the budgets meetings crushing numbers continuously do so at the detriment of the consumer. There is a wide disparity between customer loyalty and money saving cutbacks. Ultimately the boys in the budget meetings are disenfrachising the loyal High Dollar customer and have no idea of the ownership experience.

I took my car to have the left front brake hub w/ABS replaced, after an overnight stay I went to pick up the car. I paid for the service and Noticed on the Bill that the Mechanic replaced the Right side Hub .I test drove my car and the problem with the Left Brake was still there.The work order was incorrectly worded and caused this screw up.

Purchased a new 2021 Tahoe. An amazing vehicle with features that will blow you away. Brendan my sales associate was extremely knowledgeable, kind, patient and made the entire process easy. I strongly recommend them and Brendan.

Had a minor issue with oil filter - tightened it up and sent me on my way. Could have tried a hard sell full oil change / service but just told me to remember them when mileage dictates next service. I definitely will use you when it’s time for next service!

I always get great service with the service team here. This is where I brought my car five years ago. If they notice a problem with the car they always bring the concern to my attention. They do a great job.

I was stuck in traffic for 2 hours they still fitted me in for the appt even though i got there one hour late

Sales crew with Autostar is Waynesville rock! Service manager needs to stop trying to oversell work needed. But thats typical of all service writers, up sell the intangible assets. Im hesitant to recommend service department fir just that reason. But the Autostar salespersons from online reps to sales room floor are fantabulous!

James and Dan tag teamed a great deal. They helped our daughter find and purchase her first new car. Hopefully it will be many years before she needs another one, but we are definitely coming back.

Quick and friendly.

I had an experience with the service department. All the people were nice to me but I did not understand some of the charges. A nice man named Dwayne explained everything to me and I was satisfied. The work was very professional. i recommend this service department.

Was good experience.

It was terrible and I believe I was lied to.

The sales staff are wonderful from the sales people all the way up to the sales managers. Genuinely tried to help is find the right product without being pushy or used car sales--y. If that makes any sense. If you are in the market and dont visit this dealership it is your loss. Thanks to AutoStar so much for being about people!!!!

The salesperson, James Miller did an amazing job of finding us the right deal and helping us with the situation we had. The experience was great!

Always fast service with a clean waiting area!

It was the best experience I have had at a dealership

Basically a good experience but had to make several trips to Waynesville.

I was from out of town and was stranded. Even though they had no available appointments, they worked me in and had my vehicle back to me on the same day. Many thanks

Thanks for deliberately lying to me. Your competitors loved collecting the $ 2,200.00 that you cost Autostar Chevy. I dont deal with a company that I cant trust.

Highly recommend that you dont go here to get your vehicle fixed! I brought my car there and they said it was fixed so i left and got about 15 miles down the road and same issue so I brought it back and they fixed it a second time but low and behold get about the same distance car breaks down again. And now they wont fix it or refund my money!!

We all want what we are promised up front. No run around and no BS. I called and made an appointment for servicing my 1 ton GMC. I delivered my vehicle to the dealership at the appointed time and was notified to come and pick it up inside the 2 hour window they told me the work would be completed in. I am very satisfied when people do what they promise and deliver with out excuses.

Staff is great & so is their work!

Extremely helpful with new technology on my 2021 Traverse

They have a LOT of patience! lolThey did a great job finding a truck that I wanted. Joby is very good at finding what you want. We looked at a few. Gave me a fair price on my trade too.Everyone is friendly and helpful.

Wes was great he went above and beyond to help me figure out what was wrong with my car. Thank you very much.

Super friendly staff! Love taking my car here!

Brought our new 2020 SIlverado in for an oil change. The staff were courteous and friendly and the service was quick and efficient.

Courteous staff, awesome fast service.

Super friendly staff. Excellent service. Very satisfied with my purchase. Jenni went above and beyond to assist me and make my buying experience enjoyable. Two thumbs up 👍👍

I would definitely buy from this dealership again. Everyone involved went above and beyond to make buying a car a wonderful experience

Dont be afraid of auto star Chevrolet! They have knowledgable technicians and staff to keep your vehicle safe and mechanically sound. Have used them several times for maintenance as well as tires and some pretty good size repairs. Always pleased and happy. They have a nice large inventory of vehicles if your looking to upgrade or trade!

They posted a car (C8) on their website with a price but its not for SALE because its the owners vehicle. Awesome!

We have purchased and had service for our vehicles at Waynesville Chevrolet/Buick for several years now and have always had a positive experience. We had a small issue recently and the dealership bent over backwards to make sure it was resolved and that we were happy. The after sale service has been stellar and we would highly recommend them to anyone to purchase a vehicle and also to use their service department which is second to none.

Good place to buy a new truck

Hands down my best car buying experience ever! When we determined that we needed to purchase another vehicle, I did a lot of research on what vehicle would best suit our needs and narrowed it down to a particular model, a Chevrolet Trax. Then looking at our usage and budget, we decided a one or two year old model would be best. We then used the internet to locate suitable vehicles in our area, and looked at a few in person, but none of them had all the options we were looking for. So then I decided to expand the search radius and the perfect vehicle popped up... at Waynesville Chevrolet.I will admit to a bit of trepidation at the thought of traveling so far to buy a car... what if there were problems, will they care about treating an out-of-towner with the same respect as a local. Well, Im here to tell you, any such worries were completely unfounded. From my very first contact with the staff, I was made to feel comfortable and know that they would be responsive to my needs. I clicked on their website to request more information and got a personal reply within an hour (from Thomas Hopey) on a holiday weekend!! I was given information, not just a canned reply of come see us next week. In my case, they wanted to make sure the car was still available before I made arrangements, but come first thing Monday morning, we received a phone call letting us know it was available and setting up a personalized appointment with someone at the dealership.Then after driving the two hours to Waynesville, we were greeted warmly and paired up with a salesman, Billy Ray Bryant who couldnt have been nicer or more suited to us. We thoroughly enjoyed talking with him, and he made the process go ever so smoothly. He was patient, got answers to every question and made sure the vehicle was just what we wanted. There was no haggling, no game play, no nonsense. He gave us the price, we told him our budget and he kept working until he got the price and financing to meet up with our needs. You cant ask for any more than that.And the paperwork process was smooth and pleasant as well. Kaleb Gulley walked us through everything, explained it all, no pressure, no rushing. And when I called with an issue after getting home, he was just as nice and helpful then as he was before we signed on the bottom line. In fact, several of the staff e-mailed and one called to make sure we were happy, that everything went all right and did we have any problems needing addressed. Wow. From the initial holiday weekend e-mails, to the after the sale followup and care... our experience was pleasant, worry free and I couldnt be happier with the deal that we worked out OR with my new Chevy Trax!!!Thanks staff and management of Waynesville Chevrolet Buick! Thanks for the great deal, treating us well and giving us an excellent buying experience!

These guys are great. Really good at making me feel right at home and being attentive to my concerns. Very comfortable waiting area and the bathrooms are spotless. Highly recommend.

Great Service department! Got me right in and had me checked out in no time! Sean Cash was amazing to work with. He was very informative and knowledgeable! The service manager Dewayne Pruett is top notch and will go above and beyond to help his customers!

Very helpful and nice people to work with u on buying a car

Its was great ask for tyler he is great he was very nice to us

Stopped there on a Sunday shortly after they closed hoping to get some technical help in the shop but all the techs were gone. I was assisted by a salesman who gave me some good advise and directed me to a local shop. If they go out of the way for a guy whos obviously not in the market for a car how far will they go if you are? Im betting theyll make you happy here!

Will is a good part of your team. Likeable guy

Outstanding customer service. I truly liked negotiating with them. At the end my wife got the car she wanted. 100% recommend

Very quick and actually listened to what I wanted done

We purchased a Buick Encore from Waynesville Chevrolet Buick. All staff were extremely courteous, knowledgeable and helpful. Tim, our sales representative, answered all our questions and helped us to find the right car for us. Our experience was enjoyable and we felt no pressure to make a purchase. When we were introduced to Kirk in finance, he was very helpful in explaining all our options and helped us to choose those that were right for us. We are very pleased that we chose Waynesville Chevrolet Buick to purchase our car.

I highly recommend Auto Star. The Financial Manager Loyd Alexander saved me from something that could have been financially problematic for me and I am deeply grateful. The salesman, Mark Jones, never pressured me. Instead he encouraged me to take my time and be sure I chose the car I would really be happy with.. He was patient and let me take a good long test drive with both cars so I could be sure. Thank you Loyd and Mark!!! I am thrilled with my Chevy Equinox! And thank you Jeff for being so patient with me. I would encourage anyone looking for transportation to look these guys up. If you get up with Mark tell him Misty sent you!