The staff is always helpful and friendly. I would recommend to anyone needing pool chemicals or their water tested.

My experience with Valley Pool and Spa has been phenomenal so far! That includes the in-store and phone communication and the interactions at my home. They’ve all been very thorough and professional, while also being reliable, in a world where people don’t always do what they say. They’ve all done great!!

Valley Pools & Spa was worth every penny. Susan was my sales person and she helped me pick the product that was best for me. She was very knowledgeable about all of the products but she helped me choose the right one for me. The staff will help you with your water analysis for your pool and hot tub. I am very happy I’m doing business with them and glad I didn’t choose another pool company to deal with. I highly recommend them.

Staff at Valley Pool & Spa - Washington, PA are very knowledgeable and very helpful! Thank You for taking the time to answer my questions!

I have always received exceptional sales and service starting with Susan on the quote of my kspa several years to the monthly store visits to the Washington store to have my water tested and to buy the chemicals etc to maintain my spa. Today I was crunched for time and called the store and Susan had everything waiting forever me at the counter so I could make my purchase during my short lunch break. The wine raft I bought to surprise my daughter for her 21st birthday in Vegas was a big hit at the Mirage pool! I told everyone to go online to purchase theirs! Thanks again to Susan and the rest of the staff!

Excellent store. The staff here was very friendly, knowledgeable and professional. They went out of their way to ensure we got exactly what we needed to get our pool setup perfectly.

Rhonda and Steve were totally awesome. I was in need of glass tube for my sand filter. I was unaware of the part number, they immediately found it and had it waiting for me upon my arrival. I enjoyed my shopping experience at the store, it was clean and well stocked and marked.

Staff was friendly and professional. Busy, but once they got to us, they stayed focused on us. Phone calls getting answered can be spotty, but have responded to emails fairly quickly. Backed their product up and issued a VERY quick exchange when product failed. Had us up and running by the end of the day! We are new owners in the pool world. Valley has been very nice to work with.

We’re ready to use our pool. Store was well stocked with inflatables pool floats. I bought seats for us and rings for the kids. Prices good for better quality product. Tyler waited on me - nice, cool guy. Easy, good shopping experience.

I had the best experience. Tyler helped me with all of my questions and made some recommendations!!! He was very knowledgeable and did not mind taking time with me!!! And that store is a smooth running place the line seemed long but they had several people at the register!!!! They also loaded the car for me!!!I would recommend them to anyone looking for a pool or spa!!! Thanks Tyler!!!

Excellent, knowledgeable sales personnel. Always helpful. Highly recommend to anyone looking to purchase a spa or maintaining one. Wouldn’t go anywhere else!!

Rhonda and the people at valley pool n spa in washington are very knowledgeable and helpful. Store was clean and she was cheerful as always!

Told a friend to go there for her pool she is having installed next week! I got a 50 dollar Reward for recommending you to her! Thanks for the thank you! And you had chlorine tabs in stick and was able to get some! One thing off my mind while getting my summer started!

The staff was great helping with getting my pool water back to normal! They later it out perfectly on what to add and they were very knowledgeable!! I would highly recommend Valley!!

They were so helpful. They pointed me to all the right products and supplies to get my portable spa up and running for the season. They explained everything in detail so i knew what i was doing. They weren’t pushy or trying to up sell things i didn’t need and i appreciate that!

Decent experience with the Washington location. I would not recommend going to the Charleroi location as they use a 3rd party installer for pools who Is extremely difficult to work with and lacks decent customer service skills. I was pleased with my hot tub deliver from the Washington location. However I was disappointed to find out the manufacture is no longer making black steps. No one noticed me of this while conducting my purchase or scheduling of the delivery.

Great staff. They help keep my water sparkly clean all season.

Very knowledgeable and friendly! Very happy with our spa purchase and the customer service that comes along with it. Thank you!

First time pool owner. Was going to competitors because it was the first store I found… horrible service… found valley pool and I am amazed at the difference in customer service. Friendly knowledgeable and willing to help.

Susan welcomed us as soon as we arrived at the store and immediately offered any assistance with information on pools or spas. I was there for the sale and thinking about purchasing a pool. She sat down with us and went over all options, the differences between them, what all was included, the pricing, and expected timeframe for scheduling an installation. She made the process seemless, and was not pushy trying to make a sale. She was patient with me and answered my various questions. I am pleased with my purchase, and she made the transaction a pleasant experience. I would highly recommend Valley Pool & Spa in Washington, PA!

Great customer service. Had some initial issues with tub but these were user issues nothing induced from the store or manufacturer I Called and emailed service multiple times and they assisted every time until my issue was resolved. Hot tub purchase was easy and delivery was within about a week of purchase.

The staff is super friendly and very helpful. Great experience and I would recommend to everyone!

We are first time pool owners. We walked in clueless and left confident. A young man named Tyler helped us and was very knowledgeable. Very happy we chose Valley!

Very friendly and knowledgeable about the products.Rhonda was awesome from start to finish.Easy transaction....

They are amazing! Everyone is friendly and professional. All of my questions were answered. I highly recommend!

Sue was very, very helpful! We were so confused on what we needed and Sue was very informative. We will be back to do more business with this store.

Jeff - General Manager was AWESOME ! Knowledgeable, helpful, kind & considerate ! He KNOWS POOLS & SPAS !!! Reasonable prices, knowledgeable staff - they are your GO TO guys !!!

They are very helpful. They give great advice. I wish I would have bought my pool there. I will continue to go back. The other pool place shame on you.

The staff here is always super helpful. They regularly remember our faces and ask how we are. Its like a family business.

Overall Initial purchase of the hot tub was relatively painless. Delivery set up was fine, delivery was confusing. Delivery personnel did not provide any information on the use of this product. When I went into the store the next day to take a water sample, the staff was not knowledgeable about the actual unit that I had purchased which caused quite a bit of frustration with their lack of understanding how long it would take to heat, and also setting modes on the unit. This could’ve all been cleared up by the service manager calling the day of the receipt and walking me through how long it should take to warm up and the modes or lack of modes etc.

Friendly and knowledgeable staff. Lots of stock in stock.

The customer service is amazing. They are very knowledgeable and so nice to deal with. I will definitely be giving them my business.

Excellent service as always. Knowledgeable and helpful staff. Wide range of items available. Cant recommend enough.

Fast friendly service, great prices and no upselling of unnecessary items.

Staff was very friendly and knowledgeable. Helped me find the part I needed, and answered all of my questions.

I had a filter that only lasted 2 months. They feel it was defective and replaced but at no cost.

Excellent manager and staff! So helpful and caring!💓💓

Had a chemical recall and everything was taken care of from new chemicals to old chemicals removed and a gift credit for my troubles

Always very nice to go in, super friendly associates, always willing to help but never pushy. And always willing to answer questions and give advice. Wont shop anywhere else.

I got my hot tub here and Ill go back again and again

It was very difficult to find the 3” chlorine tablets this spring. I received an advert in the mail from Valley Pool & Spa advertising the large containers for $119.99. That same day, When the sales clerk scanned it, the price had increased to $139.99. The manager said he had no control over the price. I bought it anyway but it felt kinda bait and switchy!

Valley Pools and Spas is great! I don’t normally bother to leave reviews but this place is local and very helpful. All the pools are closed this summer we don’t have room or the budget for a big pool this year. We got one of those 10’ inflatable pools but it has a filter and needs to be cleaned and have chemicals used. I stopped by, having very little knowledge or experience with pool care but need some supplies and info. One of the employees asked if I needed anything and I explained what I had and he was super helpful. He got me the easy to use setup, printed out a schedule and a bottle to bring back water for them to test. He didn’t try to sell me a bunch of stuff, or act like my pool was silly and a minor sale for them. I even asked about other chemicals and he said get it set up, bring back a sample and we’ll see if you need anything. The store is very clean and well organized and they ha e a lot packed into their space. I totally recommend Valley Pools and Spas and will be going back for sure. If we’re able to get a real pool in a few years then I’ll definitely be getting it there.

The counter person offers me a bulk price on shock great deal

I have no idea about the pool chemicals its so overwhelming and the young girl who helpwd me was so knowledgeable and explained everything to me and she was very friendly

The staff was very helpful and had everything I needed.

Great customer service, friendly staff plus they have everything I need.

I learned more in 20 minutes in Valley Pool and spa about taking care of my pool than I have in 8 years of doing business with Pool City. Very helpful staff and the sales are wonderful!!!

Extremely friendly, knowledgeable and courteus employee, almost would cause us to switch from Greensburg to Washington for our pool supplies. Almost worth the longer trip.

Went to get a pool filter to replace the under powered one that came with our pool. They were sold out of the one we were looking for but recommended an even better one that was significantly cheaper. Had it hooked up and working in less than an hour. Excellent team they have! Very knowledgeable and professional. The two young men were so helpful. We came in on June 23rd around 3pm. I hope they can be recognized for their awesomeness. I dont remember their names though. Thanks again Valley pool & spa! We will definitely be choosing them for all our pool needs!

Even though they were very busy on a Sunday, they still took the time to help make sure I was getting the correct replacement part for my filter. The employees are always working hard, yet remain smiling and in a light mood.

Always friendly and helpful staff. And they always know exactly what I need!!

Tried to buy chlorine from this store today. They said they couldn’t sell me any because I bought some at another branch of their store a few weeks ago. This was not true. I will be shopping elsewhere in the future.

Friendly and helpful staff, great stock of parts and accessories.

Rep was friendly and extremely helpful. I had called before I went and the person who answered was very knowledgeable and helpful which is why I stopped in. Need pool opening supplies and was given an informational sheet to help me in opening up my pool. Bought what I needed for now and will be back as soon as It is time To close my pool. Great shopping experience

Great place. Wonderful friendly people and bought our hot tub in about 10 mins. They include all the chemicals you need and warranty it for a long long time. I am very impressed by their service options. They made it an easy decision.

I was very pleased with the help I received with my pool supplies. The young man that waited on me was very informative and also very pleasant. It’s hard to find that these days. He explained the procedure regarding water testing and even showed me a form that shows what supplies are needed once your water sample is tested. He provided me with a water bottle for collecting our sample and we will definitely be returning for our supplies and water testing. Thank you for your good service🙌🏼

I only shop at this pool store. The team is great and today was no exception!!! Thanks guys for always helping!!!!

Great job helping with water from pool

The best customer care and service!

They were very nice and helpful.

Phenomenal customer service and great prices!

Both of the guys were a big help and there customer service skills were great very knowledgeable and polite

First time there and staff very friendly and helpful.

They were very helpful and I had a lot of questions they educated me very well on my hot tub

Great prices, lightning fast service

The folks at Valley have just gotten better and better with each shopping experience there. We have a pool and a new hot tub (courtesy of Valley). I am not talked into using unnecessary chemicals in either. My water analysis is done quickly and explained to me in detail. Aaron has waited on me the lat few times Ive been in and he is super responsive and friendly.

Tyler was a wonderful sales person. He answered all of our questions, and found answers to the ones he didn’t know. The staff was very friendly and informative. My purchase was pleasant. I would recommend Valley Pool & Spa to anyone with pool or spa needs.

Amazing company! Dealt with Washington PA location! Susan A. is nothing short of a customer service super hero! She sold me a pool and couldnt have been better at everything from beginning to end! If youre looking for a pool and customer service that is beyond exceptional Washington PA location cant be beat!

They had what we needed and it was a quick in and out.

Susan Andrus was our sales person we purchased a hot tub and she was so patient, kind and informative about our daily-weekly and monthly upkeep. Showed us what chemicals we needed to purchase. Printed out all the information as to upkeep for our hot tub.She was awesome!Thank you so much for you professional help.Im a customer for life

I googled a pool place near me to find a floating chair. I had tried other stores like Walmart, Target, Family Dollar, etc to no avail. This place had a great selection of pool toys, floats, goggles, life jackets and everything you need for summer fun. The staff was so friendly and helpful. I told them that if we like our hot tub on vacation maybe we would come back to buy one! Thanks for the great experience and keep up the good work!

Free water testing for your hot tub or pool water. Has an extensive supply of all the chemicals you will need and friendly employees

Valley pool was ready for a very question we had about our pool. They were really helpful.

I would highly recommend Valley Pool! We ordered our pool during the pandemic and as soon as the restrictions were lifted our pool was installed. They have a great installation company that they contracted as well.After filling our pool, I took my first water sample in and everyone was very helpful and nice. Im very glad we choose Valley pool!

For the last few years, I made the change to having Valley Pool do my pool openings and closing. My experience has been very satisfying. Professional representatives arrived on time, moved through their process and left my pool area clear of any sign they were there. Plus the work was completed at the price quoted. I highly recommend Valley Pool and Spa of Washington and the crew leader, Jim.

Aaron, Rhonda and the entire crew at Valley Pools in Washington are exceptional. They truly care about the well-being of their customers, and it’s evident in their actions. It’s a refreshing approach in, from what I’ve seen in the past, a very pushy field. They don’t just want to “sell you something”, they want to build a relationship. Kudos to a consistent job well done!

Very kind and knowledgeable employees! They tested my hot tub water and did not pressure sale anything to me. Will definitely be going back for all our hot tub needs!

Professional, friendly, and prompt. Soooo good.

My 1st time visiting Valley Pool & Spa I was greeted as I was walking in the door by Sales Person Aaron Ankney. Aaron asked if I needed any assistance and with it being my 1st time in the store I replied yes. Aaron personally took me to where I needed to go and even instructed me on how to use the item that I purchased. His knowledge, professionalism and friendly nature won me over not to mention I was only in the store for 10 minutes tops. Great job Aaron . Lifetime customer here !

I had to have my filter tank replaced today by Wayne from Valley Pool & Spa. I was highly please with the service and the professionalism provided by him and would definitely recommend Valley to service your pool. While he was here, I asked him dozens of questions as I have never owned a pool before and he had every answer that I needed. I will be giving them all my business moving forward.

Let me just say, Rhonda (at the Washington location) is a total asset to the company. It was 90 degrees today and there was a long line of hard to please customers. She was kind, helpful and patient! Thank you for great service Rhonda-well be back!

I reached out to this company in a last attempt to locate a specific liner I had my heart set on. Due to COVID this year everything has been sold out...discontinued...or no longer in manufacturing at the end the season. I was ecstatic to find out that this company had the liner and in the exact size I needed. I live in North Carolina and was willing to drive up to pick it up at there store in Pennsylvania. I couldn’t wait until Monday and Susan Arcus out of the Washington Store was beyond Gracious and helpful answering all of my emails on a Sunday afternoon/evening and ended up shipping it out Monday!! I couldn’t say enough about this company going out of their way on a weekend to help a first time pool owner desperately wanting this beautiful liner for her Dream Pool 😍 Thank you 🙏

Very friendly staff…only pool place that I go to!

Employees are always helpful and courteous. Ive been dealing with them for years and have never been disappointed with service and a smile. Now the smiles are behind a mask,b I know its there! 😷

I have used the services of 3 different pool supply companies in SW PA. None come close to Valley. Used 2 of their locations and both were great. Going no where else but them in the future.

Very nice staff. I spoke to three members of their team and all were helpful kind and made me feel like part of the family! Super nice people and very clean organized store.

I have to say the customer i received today was amazing. Our pump on our pool broke and i had to get something new. They figured out a configuration that would work for our pool. However, when you have to go into a store with a hyper 4 almost 5 year old to discuss situations and things you need usually is the most awful experience. These gentleman behind the counter made this time enjoyable. They interacted with him and made him feel like he mattered too. Big shout out to the washington store Thank you! This, my friends, is exceptional customer service in my book!

My pool buying experience was very pleasant. Susan Andrus answered any questions I had and was very helpful with anything I needed. As I am installing myself, I had concerns that due to the Covid-19 situation pickup at the warehouse would be difficult. It was a simple, pleasant experience as well. Thank you!

Had been searching for filters for my pool everywhere and finally found them at Valley Pool and Spa!The young man that assisted me was very knowledgeable of the products that I needed and was very courteous and mannerly.Thank you and I will certainly be back for all our pool needs.

Great customer service and great selection of products

Compared to another pool company,Your staff was very friendly, the store was clean and tidy, you had more stock, and you give a discount for signing up with an account.The atmosphere was pleasant!!

The young man who helped me was very nice, he was also very knowledgeable about what I needed. The filter I purchased was wrong but not any fault of his, would definitely recommend Valley pool and spa.

In these difficult times due to the pandemic, the staff at your facility made buying some pool chemicals I need very easy. They took my order over the phone, and when arrived at the store to pick it up, they promptly delivered it and placed it in my trunk. Thank for your great service!!

I highly recommend Valley Pool & Spa in Washington. Great customer service both in person and on the phone. We are exceptionally satisfied with our new pool.

We were wanting to change out our pool liner, just ready for a change. Sue at the Washington store was terrific in taking care of us, pretty much seamless. She introduced us to some new products in pool liners and we went with them. Now waiting to see how the liner change works out later in May. Stay tuned as we wait for pool weather.

Excellent service and knowledge by FRIENDLY, welcoming staff!! ALL employees and customers were wearing masks too! Thank you for a great experience when I visited for our pool needs today!

Young man that greeted us was very friendly and helpful.

The people are willing to help & they think of things I forget. Always ask if I have my pool perks card and get great discount of anything for the pool. If you need a pool or supplies check them out!

My experience at valley pools in Washington is excellent.

Wonderful knowledgeable staff and tons of products.