Visited this location a few weeks ago... mind you I also used to work here. Same location and everything. I know how the store is supposed to run, and the expectations for the employees. The manager was not working, there was a shift lead as well as two associates. Never once was I greeted or approached. The associates sat against the glass display case gossiping and laughing. The shift lead I am assuming was behind the register never looked up from her phone once. This place is really going downhill.

Both ladies working were very attentative and helpful. I made an exchange and bought 4 or 5 other pairs of shoes and of course sometimes had to ask for different sizes...and she didnt seem to get annoyed one bit. It was a very pleasurable experience!

My place dor purchasong Chuck Taylors😍😍🤩🤩

Kerry with TJ... I believe her name is, saved Christmas! They had ONE pair of dr. Martens with the roses and she found em for me! I also over heard how she went above and beyond to help another customer with their item. She was super fun and helpful. Thank you so much!!!!

I have visited this journey store numerous times and have realized every time how all the workers are very respectful and helpful except for the manager! How come the person running the store is so rude while the ones getting paid less are obviously helping out the store way more. It just doesn’t make sense to me BTW I forgot to mention how the manager has been endangering their workers on many occasions and that is just uncalled for. I highly recommend shopping at south hills village journey store over this dump.

Got great service the other day

Great staff and friendly atmosphere. Everyone was quick to offer us help. Selena was a huge help in picking out some shoes, and was a real pleasure to speak with.

I always have such a bad experience in this particular journeys. The manager is always so unorganized, irresponsible, and rude towards customers in the store. She is rude to other employees and has such an immature behavior towards them as well. I like the journeys chain and enjoy going to other journeys in the area (such as the one in the south hills village mall), but I always have a bad experience in this one due to the horrible management.

I have had numerous horrid experiences at this location. The manager is endangering her workers at a record high amount. If you have the choice between this journeys and others, I would pick the latter. This place absolutely sucks, and it all comes back to who is running it.

Just walked out if store clerk never asked me did I need help another customer walked in asked them if they needed help. Ignored us while we are wearing three pair of shoes that your store is currently selling. I wont be back to thia stoe6

Good store trendy clothes.

Nice staff

Exceptional