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Tenleytown Automotive (Shell)
4900 Wisconsin Ave NW, Washington, DC 20016, United States
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Tenleytown Automotive (Shell)
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El
Review №1

Having my car repaired has never been so easy. You can tell they take great pride in their work and care about the customer experience. I’ll definitely be coming back!

Ro
Review №2

Excellent communication from the moment I scheduled the appointment until it was ready. I like their online system to approve or disapprove repairs needed and exact cost of each repair/maintenance job. Will be back with our other car.

Ry
Review №3

One of the best auto experiences in a long time. These guys are the best! Super thoughtful, efficient and very kind. Would highly recommend them to anyone in need of quality service at an affordable price. Thanks again!

Ka
Review №4

Everyone at Tenleytown was so friendly! I brought a used car in for a pre-purchase inspection, and they did the inspection quickly and effectively. They saved me thousands of dollars from buying a car that had tons of problems, and they walked me through what the problems were and how much they’d cost to repair. Thank you so much for your help 🙏🏼

Su
Review №5

I had heard great things about Tenleytown Automotive, and they did not disappoint! I stopped by during the most recent heat wave, my AC not working at all. Though they were full, and on a Saturday when they close at 1:00, they were kind enough to work me in. They did a comprehensive assessment of my AC system, remedied the situation, and had my car back to me in just a couple of hours. Also, they were so super friendly as well as professional — Ill be returning!

Je
Review №6

I had a fantastic experience with Tenleytown Automotive yesterday. I pulled in with a tire low on air for the second time in three days—not even knowing they were there, just looking for an air machine. They found the leak, repaired it, and had me on my way in less than ten minutes for a great price. Super friendly, super helpful, excellent service—I will be back for sure!!

Ma
Review №7

Had heard great things from friends in the area, and after my first experience with them (getting my oil changed), I can see why theyre so well liked. They were able to work on my car promptly and were quite efficient, communications via text was great, and really appreciated not being told a list of 15 things that really should be done -- instead they simply showed me one part that had some odd discoloration, and advised not to worry at all about it, but just keep a watch on it. How refreshing!

La
Review №8

I ended up here because it was the closest option after I got a flat tire and I was really impressed with how professional and quick the service was. A very nice change from other mechanics Ive gone to in the district. They made a frustrating experience into a painless and not-too-expensive one.

Ca
Review №9

Great experience! Easy to make appointment, car finished the same day even though it was more than the oil change I had signed up for. Phil and Tom both helpful and efficient and thorough. I can’t vouch foe the quality as it was just past weekend but all good so far. Seemed about average pricing for whenever my BMW X5 goes into the shop.

Ch
Review №10

The guys there were great, came in for an oil change and got a good overview of the cars condition (and everything was fine, they werent trying to fix something that wasnt a problem.) Glad to have a solid mechanic close to my house

Je
Review №11

Clear, communicative, good value, always fits you in. I feel lucky to have them in our neighborhood.

Gu
Review №12

Tenleytown Automotive is an excellent car repair spot with good prices, honest and reasonable management and excellent mechanics. Phillip is a great guy and very conscientious about his services. Unbeknownst to him (or me), one of his mechanics (let go since then) stripped a bolt/hub, putting one of my tires back on. I didn’t realize it until several months later when I was fixing a flat at another station. I got in touch with Phillip and showed him the pictures and the damaged part. He didn’t hesitate to do the right thing and immediately offered to fix the mistake on his own dime! When another related part had to be changed (from wear and tear) he replaced that part as well. I was very impressed with Phil’s honesty, his pride in doing things well and his fair and respectful manner. I highly recommend Tenleytown for any repairs.

La
Review №13

I stopped at the Exxon to put air in the tires of my car (it looked like one was really low) and one of the guys working at Tenleytown Automotive came over, asked if I needed air, directed me to move the car over to the body shop area, and then a host of mechanics gathered around to offer a diagnostic. (The tire was leaking, so more air would not have helped.) Immediately, they offered to change the tire (using the spare in the trunk), then jacked up the car and changed it -- all without asking for a single dime. (I actually offered them money, but they refused.) What a bunch of class acts!

Sh
Review №14

Phenomenal shop. Every single employee is warm, kind, and respectful. Very reasonable pricing, good and quick service. Nothing but compliments for them. Definitely my new home shop for future needs!

N/
Review №15

Very pleased with the services provided and will be back. Excellent work and done timely. Tom was very kind and professional. Highly recommend Tenleytown Automotive!

Al
Review №16

They go above and beyond to make the repairs I needed and communicate with me throughout the process.

El
Review №17

I was quoted about $150 at a different auto shop in the area and thought that sounded steep, so I came by tenleytown and they made the repair in less than 20 minutes for half the price without an appointment. There are professional, competent, and really cool. Definitely recommend and will be going back to them!

Bl
Review №18

I made a last-minute appointment on a Saturday morning for an oil change and ended up bringing the car back on Monday morning for new tires and front brake pads before a long road trip. These folks couldnt be friendlier or more helpful and accommodating, and my car is now good as new. Ill definitely return and recommend this business to others.

Ma
Review №19

Great staff - polite and really knowledgable about their work. Definitely recommend to anyone in the DC area for car maintenance/servicing - check them out.

Al
Review №20

Really friendly crew. Detailed breakdown of what needed to be fixed with included pictures through text. Nice website to select what work to accept. Prioritized what needed to be done with no push back on what I wanted to put on the back burner.

Ra
Review №21

Tom and his team were amazing. I usually dread interacting with mechanics, because I feel they’re trying to sell me services I don’t need. Not so with Tom! After a well-documented diagnostic, he walked me through what was actually needed and what could wait. I dripped the car off in the morning, and it was ready to go by end of day. Thanks, Tenleytown Automotive!

Ab
Review №22

The shop is my go-to place for anything wrong with my car. I had a dying car battery the other morning and they were able to replace it that same morning. I’ve always been able to make an appointment quickly and get whatever is wrong with my car fixed pretty fast.

jo
Review №23

Very satisfactoryWork finished on timeEasy to schedule appointment at MY convenienceWas able to stagger repairs over 4 month time frame to suit my monthly budgetStaff are friendly and helpful

Fa
Review №24

I could not say enough amazing things about this shop. They are honest, professional and their actual job is top notch. They are extremely knowledgeable and you always feel comfortable with them. They are not there to break the bank but to really take care of the clients.I dont take my vehicles anywhere else and actually make the 46mi drive just to have them take care of my cars. That is how great the work and service really are! Couldnt ask for better shop!

El
Review №25

What a wonderful place! This was my first time here but will not be my last. Tom communicates very clearly and honestly.

Wy
Review №26

I am leaving a 5-star review because I hate that small businesses are beholden to such a crude metric and there is no option to opt out of choosing a rating and leaving only a review.That said, here was my experience:Brought in a 2008 Hyundai that wouldnt pass inspection with a check engine light and an SRS light, couldnt be more than $1k bluebook but I use it enough that Im willing to pay for what it needs to pass inspection.Day 1: I tell them I am just looking to do what is needed to pass inspection, they tell me it will be a couple hours. I get a call back later that day saying theyll need to keep it overnight to figure out whats going on with the check engine light, but they have found $2100 of preventative maintenance from belt replacements to all manner of fluid replacements (including brake fluid which was replaced 6 months ago on a separate repair). I decline the extra maintenance as I was just looking to figure out whats going on with the warning lights for now.Day 2: I get a call letting me know they are still having trouble diagnosing the check engine light, chasing down a small leak in the evap system. No big deal, except that Im paying for rides anywhere I go in the interim. They call back near the end of the day to tell me the leak in question is coming from the fuel pump and theyll send over an estimate when they know more. I ask whats going on with the SRS light, and they tell me theyre not sure but they hope that clearing the code will keep it from coming back again. This tidbit turns out to be important later on.I learn they cannot source the fuel pump anywhere but from the dealer. Its over $800 for the kit, about $1100 in all for the repair plus over $200 for the diagnostics. Yikes! Nonetheless, I tell them thats fine, but I would like to get the car back asap. They tell me the part will be in on Friday, so I retrieve the car and tell them Ill bring it back when the part is in.I am given pause by the fact that they are also recommending a new gas cap. As I understand leak testing, it should be clear whether the leak is coming from the gas cap or the fuel pump (or somewhere else), and when I tried to discuss this they were evasive. I didnt care much about a $30 gas cap on top of a $1400 repair, but it worried me that there was any uncertainty about where the leak was coming from given I was paying more than the bluebook value to fix it.Day 3: Driving the car around, I notice the check engine and SRS lights are not on anymore. I know most cars need to achieve a certain drive-cycle before the monitoring system is fully engaged after the codes are cleared, so I dont think much of it.Day 4: I learn the part on order is not in. I realize theyre at the mercy of whatever dealer is shipping to them, no big deal. They tell me it should be in in the next day or by Monday at the latest.Day 7: I call ahead to ensure the part is there. its not, but will arrive sometime that morning so I head over. Once Im at the garage I am told actually, funny thing, the part wont be here until Wednesday. I ask why the check engine light hasnt come back on after driving it a few days, and perhaps would the car pass inspection? I was told it would be no problem to check that with their scanner, except it was on loan to someone else. I decided at that point I would just bring it by the inspection station and see.Day 8: I bring the car to be inspected and voila! I pass without issue and without the $1400 fuel pump repair. I am still billed for the $200+ diagnostics. I let them know I am not satisfied with the diagnostics since I passed inspection without their costly recommended repairs. They tell me they dont just clear codes and give the car back to see if it will pass, but thats exactly what happened in this case with the SRS light. After some back and forth I pay for the diagnostics at a 10% discount.I dont doubt there was some real labor here and I dont feel they were trying to rip me off, but there were enough red flags that Ill look elsewhere for future work.

Le
Review №27

I called day of and asked if the could squeeze me in for an oil change. They were so accommodating and professional. Will definitely use for all my future auto needs.

Ri
Review №28

Straightforward diagnosis, repaired at lower cost than they could reasonably have charged. Fine work with minimal fuss. Couldnt have been better.

Su
Review №29

One of my joys is supporting local business. Another is having a well-running car. My car is a beaut, 16 years old and doesnt look it. I prioritize maintenance, and these mechanics are on my side. I really appreciate the care and customer service at Tenleytown Automotive. From the moment I arrived to the retrieval of my car, I was treated like a valuable customer. The mechanics were respectful of my request to maintain covid safety standards while working on my car. Thanks to all of you!

M
Review №30

Great experience, Phil is ultra helpful and knowledgeable. Fair pricing, great work, and trustworthy, cant ask for anything elseA+++

Ke
Review №31

Always appreciate a place where I can walk into the garage and talk to the guy that will be doing the work on my car. They were upfront about how much time it would take to get to my vehicle, thorough in confirming the diagnosis, and transparent with the costs of repair. I’ll take my car here again next time I need a repair

Sa
Review №32

Called at the last minute about getting our front license plate mounted to the front of our car. They were super friendly and able to get us in at the last minute on a Saturday and ended up charging us only 1/3 of what the dealer had originally quoted me. We will be doing all future repairs and maintenance here!

ti
Review №33

This place continues to amaze me. Every time I bring my car here they do a fantastic job and really quickly. They have never once over charged me and have even helped me save money ordering my own parts.On top of it all they are extremely friendly and really honest people. There are few of any businesses I trust more.

Bi
Review №34

Incredibly helpful and kind group of mechanics here. Got me the tire I needed within a day.

Ed
Review №35

The competent, congenial team at Tenleytown Automotive has kept my 1996 Corolla running smoothly for the last 15 plus years. Our community is fortunate to have this service in our midst.

Sh
Review №36

I came in to Tenleytown Mechanic about a year ago to get an oil change and diagnose and fix a problem I was having with my car. I moved out of state now but if youre looking for a place around the DC area for a good mechanic; go here! I spoke to Mike when I went in and he was very helpful. The whole team at Tenleytown Mechanic are very respectful and friendly. They let you know what is wrong with your car without throwing in a bunch of random things just to make a buck. They charge great prices for labor, honestly the best in the area. They are honest about how long it will take to fix your car and are great about keeping you updated. They have a little shop but have some great guys in there thatll do an amazing job.

Al
Review №37

Tom was fantastic! Very fast and with wonderful communication. Tenley automotive was super professional. I will definitely use them again!

Ca
Review №38

Tommy and his team were absolutely the best! They were nice, helpful, attentive and capable. They put my spare tire on for me and ordered me a new tire and it was ready the next day. I would recommend them to everyone and use them again

It
Review №39

The team is young, helpful and resourceful. Establish direct contact and transmit honesty.

ro
Review №40

We finally found our car service place. Happy with the service and value.

Ma
Review №41

They are awesome and great people felt like ive known them forever Ill definitely be back for anything 💯

Je
Review №42

Tom has been great at communicating clearly and open with what is urgent vs what needs to be done in 3-6 months, etc.

An
Review №43

Fantastic shop. Helped me out when my truck starter blew a few blocks away. Couldn’t have asked for a more helpful repair shop to be broken down by! Will be bringing my vehicles back for sure. Thanks guys!

Pe
Review №44

Had a car that sat idle during coronavirus. Caused some engine problems. Broke down a few blocks from Tenleytown Automotive. They were very friendly and very helpful. Diagnosed the car quickly, did their best to find me the cheapest price on parts, drive over right away to get the parts, and installed them super fast. Went from unexpected break down to back on the road in just a couple hours. Plus, I was visiting the vet, so I had my dog with me. They invited me inside with the air conditioning, to help my dog stay cool, and gave him a dish of water. Nice guys. Thanks! Definitely recommend them!

Do
Review №45

Excellent Service. Friendly staff!

D
Review №46

They identified and fixed in a day what other mechanics couldn’t identify or fix in two weeks. Highly recommend.

Ch
Review №47

We live in the neighborhood & needed a battery charge. We brought our car into Tenleytown Auto & left it there for several hours for a long term charge. Our battery was dead & would not take a charge. They replaced the battery & delivered our car to us which was very helpful as we are disabled.

Jo
Review №48

Prompt friendly service. They made you feel welcome and in good hands. I would go there again even if I were living across town and not in the neighborhood.

Ma
Review №49

Is great and the work is always expertly done, cost-effective and prompt.

Ca
Review №50

Super friendly staff, took great care of my car, definitely recommend them!!

Ni
Review №51

Great, friendly service, didn’t try to sell me anything on top of what was clear I needed

ma
Review №52

Very helpful, they take appointments and quick! Reasonably priced and didn’t try to push extra services.

Ma
Review №53

My daughter needed her tire replaced/repaired. She was out of town so I called this establishment. I spoke with Jermaine. He was patient, kind, and understanding. Today my daughter took her car in. They repaired her tire rather than charging her for a new tire. This is small town care in a big city. Thank you Jermaine and Kevin for your professionalism and honesty. I appreciate you.

LC
Review №54

Prompt service. Pleasant people. They seemed quite thorough.

Ti
Review №55

We have been using TEnley Automotive for years and for various cars because they are quick and efficient, and conveniently located in DC. They fixed a problem with our hybrid battery actually caused by AAA. We have really become dependent on them and will continue to rely on them for future repairs.

Ga
Review №56

Have used their services for over 5 years and have always been very satisfied with the quality, price, time and customer service.

Ap
Review №57

Great customer service!! Professional and pleasant staff!! Thank you guys for the great work!!

Le
Review №58

It was great! Sad that MIke is gone. Tom provided excellent customer service. Glad he is a part of your team!

Ro
Review №59

This team is so personable and they really go above and beyond. I also appreciated the ability to pick and choose from the recommended services on their mobile text experience. Thank you Tom and team!

Ye
Review №60

Went in at around 1 walked up and before I even stepped up to the door they greeted me. Asked if they had time for an oil change, immediately moved a car out of the garage and told me yes. Got a call later and asked for the ok to do a tire rotation with the price, had my car ready in no time. Definitely recommend, they’re professional and nice. Will be going back.

Aa
Review №61

Did good work, were polite, on time, reliable.

Ch
Review №62

Expert, professional, reliable, courteous, prompt. A+

Ka
Review №63

The guys were super nice and helpful. They got me in the very next morning after I called and did what was necessary within an hour. They also looked over the car and made a list of things that should be done soon and showed me why. No sales pressure. Great service!

Je
Review №64

I have been thrilled with the service, friendliness and know-how of this team since moving to Tenleytown last year. They earn my highest level of trust and thanks!

Pi
Review №65

Friendly, helpful, human, on top of being very professional!

Du
Review №66

Great shop. Worked with them ahead of time to plan out adding a lift kit to my Jeep, new tires, and get some other miscellaneous work all around. Was able to drop-ship all the parts directly to their location (including wheels and tires). They conducted an additional inspection on brakes, fluids, etc. - finding few minor areas that needed fixing - and I wasnt overcharged.

Br
Review №67

Great service, friendly and professional staff.

Eu
Review №68

Every employee was extremelyRespectful and friendly to me....And helped with other small problems withMy truck that werent originallyDiscussed

Se
Review №69

I went to this shop for some issues on my suspension. The staff recognized the issue and fixed it quickly! I highly recommend this garage!

Gr
Review №70

I had a dead battery and the mechanics quickly and effortlessly replaced it for me easing any worries that I had about my car. Great service and would definitely recommend

Je
Review №71

These guys are great!! Reliable, friendly, and eager to explain what is wrong and give you options.

Je
Review №72

Jermaine and Kevin were great! So honest and quick to get me in. This is my second time going here and I will not be going anywhere else, I trust them completely :] thank you!

Za
Review №73

I don’t normally do these reviews, but I wanted to go out of my way to express that this place is awesome. Being from Ohio, I had reservations about a garage at a gas station, but I needed new Serpentine belts, an O2 sensor, a tire patch, and an oil change quickly (Jeep Wranglers are fun), so I took a chance on Tenleytown Automotive. It was the best decision I could’ve made. I dropped my car off at 0900 without an appointment and by 1130 my wrangler had all necessary changes made. The staff was friendly, knowledgeable, didn’t try to upsell me, and answered every question I had. And I came in under budget!. My car is running flawlessly now and I notice a real difference in it. Seriously... take your car here. This place is the real deal.

M
Review №74

I was so happy to find Phil! This place was amazing. The service was fast, and the price was right. A really good value, and excellent customer service. I needed an alignment after getting new tires put on. Im so glad to found this location, definetly coming here over a big box repairshop. Prices were very reasonable compared to other places! Thank you!!

Mi
Review №75

The guys at Tenleytown Automotive really know their stuff! They were great about explaining exactly what was going on with my car and giving me a fair price for the work! Would definitely recommend!

C
Review №76

Alternator replacement! All the guys were great, felt taken care of, not taken advantage of! Way less money spent if I took my car to Honda. Shout out to Kevin! Thanks guys, I’ll be back!!

Ja
Review №77

Very friendly, fixed the nail in my tire and had me on my way lickety-split

Gr
Review №78

My son, who has worked as an auto mechanic, recommended Tenleytown Automotive when our Subaru needed major repairs, because of a tip from his auto-mechanic friends. Mike, the head mechanic, diagnosed and explained the needed repairs, and identified several other issues that needed attention. Tenleytown did all of the repairs promptly, and expertly, and at a reasonable price. Tenleytown is now our “go-to” shop for routine maintenance and all our car repairs.

no
Review №79

Im from Virginia, I drove all the way from Manassas to get my car fix and they did, excellent work cheap, I recommend their shop for any type of work, they fix my vehicle, thank you guy

Me
Review №80

The mechanics were professional, efficient, personable, talented, helpful, patient, and proficient. I highly recommend this business.

VQ
Review №81

Took care of all my issues

Al
Review №82

Mike was great, and everything was taken care of expertly and quickly. Would definitely recommend!

Ph
Review №83

What an AMAZING change. These guys can do it right! From the store to the service center they are AWESOME!

va
Review №84

Rolled in with a stinky car cabin and rolled out with fresh air cabin filter at a great price.Professional and prompt!Definitely recommend their services.

Je
Review №85

A competing shop said I need $1500+ in work on my high-mileage but beloved Toyota. These guys found a simple problem with a break wear indicator installed wrong, fixed it for $60, and told me my car is in great shape. They were so friendly and helpful, I now know where I will take my car for all its work!

ch
Review №86

Awesome job done for a very fair price. You can tell right away when you talk to the guys working here that they are honest and are there to serve you.. not just make money off you!! 100% recommend.

An
Review №87

Reasonable, quick, and easy. This was my experience with the guys at Tenleytown Automotive. Great experience all around. Highly recommend this shop to anyone in the area.

am
Review №88

The service and communication was great!!! I got my car in time, pricing was great, the staff was friendly.

Jo
Review №89

Phil and team are the only shop I trust in town. They are professional, trust worthy, experienced, always on time, and very very knowledgeable. Looking forward to doing business with them for all my cars.

Pe
Review №90

I have been coming to this shop for all my car troubles and regular services since the beginning of the year. Mike, Kev and Andrea have been amazing. They have provided me with top customer service and have explained everything in great detail! They know their craft! Hands down best shop in DC.

OL
Review №91

Best place for quick and major repairs. Honest and professional, love the status and repair updates. Very convenient for after hour pick up.

La
Review №92

The people were awesome and they did a great job. I was really amazed.

Al
Review №93

Best mechanic in the city - very fair prices, no ripoffs, always polite and friendly. Wouldnt bother going anywhere else. Thanks guys.

Je
Review №94

Had a battery issue they sorted out in a couple days. Good, fast, honest service.

Gi
Review №95

Today I had a problem with my tires and asked if someone could help me. They immediately had the mechanic direct me to one of the bays and he took care of everything. All the men working there were friendly and I felt totally rescued from my concerns. Bravo and thanks! Ginny Gray

Ca
Review №96

Great service, I was worried my car was in a bad place and they put me at ease. Very impressed.

Sa
Review №97

Great service, good prices, highly recommended. Shout out to Jermaine!

Ma
Review №98

I was visiting DC and had car trouble with my Audi. Mike and Phil were beyond helpful and went out of their way, in 100 degree temperatures, to help me out. I would very highly recommend this service station, not only for their knowledge, but their customer service. Great experience

Ch
Review №99

I had an issue with my car. The mechanic was very knowledgeable, and immediately told me what the issue was. He gave me a few options, and explained what was wrong with my car. They are very professional here, and know what theyre doing. I had a great experience, and highly recommended them. Thank you to Tenleytown Automotive. My car runs great now.😁

Co
Review №100

Kevin gave me some great quick service 🤝🤝🤝

Information
84 Photos
100 Comments
4.8 Rating
  • Address:4900 Wisconsin Ave NW, Washington, DC 20016, United States
  • Site:https://tenleytownautomotive.com/
  • Phone:+1 202-844-2662
Categories
  • Auto repair shop
Working hours
  • Monday:8AM–6PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:9AM–1PM
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
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