I was promised that my personal belongings would be delivered yesterday on 06/29/2021. Well it is now 06/30/2021 and I do not have my things, no phone calls, and I have literally been on hold for hours trying to get this resolved. No one answers phone calls or returns messages. Im very distraught over this because there is an Urn among my things that means the world to me. At this point Im just Praying that I get my things 😭

I had a project scheduled on a very specific timeline. I was promised delivery on a specific day and planned the start of the project on the promised delivery date. The day they were supposed to arrive I was contacted and told they would be a day late. Problem number 1.When I called to have the boxes picked up I was subjected to a very long hold time so I eventually chose the option to have them call me when an agent was available. I left a specific number for them to call me back, which was not the number they had for my account . She called me back at the correct number after about an hour. I informed her I wanted to have the boxes picked up she checked the schedule for the local franchisee and said This doesnt look right, I will have the local office call you to schedule pickup. I told her please have him call this number. They called back on the other number which my wife answered and, again, asked him to call me on the correct number, which he never did. When I called the next day, again after an extensive hold time I chose the option to have them call me back TWICE. It is now six hours after the call and I have not received a call back. So I tried their live chat. Twenty five minutes later I am still getting the message someone will be with you momentarily. I am also Nineteen minutes into hold time one the phone as I called again while waiting for an agent to be with me momentarily on the live chat. They did however manage to get me out an email that they will be billing me automatically in seven days. Horrible customer service!

The storage unit said that it would hold a room to a room and 1/2. When ordering I let the sales rep know I was using this storage unit to store my living room furniture while getting carpeting. I was told one would be enough. It was not.On the up nite the sales rep was very nice the box came and placed as requested. The unit was very clean. I would order again but now I know what what to expect.

The Smartboxes worked very well for us.

They have been more than accommodating, in my moment of transition. Thanks Smart Box.

I ordered one container for my move about an hour away from my previous home.Smartbox was the only one able to service the new area.Drop off of my container was a breeze and the driver called to let me know he was on the way to my location. He arrived 30 minutes after his call.My kids enjoyed watching him unload the container and set it in my designated location. He was extremely friendly and answered any questions I had.I called for pick up once we closed on my new house and it was delivered in the 3 days.The only problem I had was that when I was finished and called for a final pickup of my container I had to wait almost 2 weeks until the 4th.Pick up went smoothly with the same driver!I got a call about 2 weeks afterwards stating that they had not received any payment for my container.I was flabbergasted. I had paid everything off when I scheduled my pick up and my month ended exactly on the 4th which was my pick up date.I told them that I’d already had my container picked up and that they needed to check their records for the paperwork. After holding for a few minutes the representative came back on and apologized for his mistake. I suggested that they look at ALL the paperwork and check the file completely before calling and giving someone a heart attack in the future.If not for this call and the later pick up date it would have been 5 stars. I would still recommend them as a service but would call the company itself again to let them know when the container was gone. (You shouldn’t have to since they have to dispatch a driver for pickup. You assume that they’d know it’s received since they had 2 forms and a dispatch order for pickup.)

The lack of 5 star rating was due to the delivery of my POD unit...I used the service for a cross country move. I considered SmartBox along with several other nationally known POD services and asked multiple times before signing the contract about how to get my belongings delivered once I arrived in my new city. I was told by different people that I simply call, schedule delivery and would need to give only 1 days notice. Come to find out, they only deliver in Portland, OR, 3 days a week not all 7 days like I was told. SmartBox charged me another months fee for storage fees since they couldnt deliver the box the day my monthly rate expired AND I had to buy a 4-day parking permit from the city to park the POD instead of just a 2 day permit. This huge omission and transparency by SmartBox cost me an additional $400 dollars...not cool SmartBox. Not cool at all!Other issue I had is they cut my locks off my boxes at some point during the move, did not disclose they did this and replaced the locks but did not give me new keys. I had to find someone with bolt cutters when my movers arrived to unload. My belongs were all there but why did you replace my locks?!? If there was a ligit reason, you should be upfront with me and give me the keys so I could remove the locks.

Box was understandably a bit worn from use however, this meant it was not plumb and square so ounce the door was open it took considerable effort and leverage to close. otherwise very pleased with product and service provided.