They are really nice uses calm voices makes you.feel happy and offers stuff that other game stops dont do.

Nice location. Friendly staff. Only issue is they strictly enforce masks which is fine, but one of their workers doesnt wear one at all.

I called and asked if they had a specific game. They said that they had it. I drive all the way down there and then he realizes they dont have it after all. How hard is it to check to see if they have a game in stock?

They NEVER answer the phone.

So friendly, its pure joy in this place. Even the other customers were awesome.

Came up to this location to sell an xbox one, I was told by the lady working that I would just need any controller to sell it with. Since they didnt have any money yet she offered to buy just the wireless remote. She did this knowing that I wanted to sell the console later and only had a wired controller. Later I was told by another gamestop employee that I would need a wireless controller to sell it with the xbox or have the amount of the wireless controller subtracted from the total. Not sure if it was an honest mistake but its obvious they have no idea what they are doing here...

Great service! Engaging staff, and suggestive.

Dont go on line shopping they will shipp u a broken system and when u call to get a costumer satisfaction we will give u a return in 3 to 5 business days or get another one shipped out to u why cant I bring in the bad system and out with a good one nice to know my money doesnt matter to u but with out costumers how do u pay employeesWell I know how we used to deal with that is boycott

Theyre always super nice and helpful here. They only let a few people in the store at once due to corona so you might have to wait outside for minute. But totally worth it.

Staff are always very helpful and friendly.

Friendly staff and nice selection of products. If something isnt available staff is more than helpful.

Bought so much since they actually had them in stock. They employees knew about the games they had real knowledge. Friendly.

The store was lightly stocked and the clerk was a little aggressive about his political stances

The gentleman who helped me (Philip) was a great help, he was honest and informative.

Exactly as it should be. The guy has Mario and nes controller tattoos. Perfect!

Great store. Cool staff. Theyre quite knowledgeable in the realm of gaming and pop culture. Great exclusive figures and reasonable prices. Easily the top GO TO spot for anything gaming and collectable. I love visiting this store. So do all my kids.

Pretty okay but they almost never answer the phone

Would be really nice if when a customer is trying to ask two separate questions could ask those questions. Without being interrupted with the same answer to the first question.

Raising the review on this compared to my previous lower one. The staff here has been much more helpful and pleasant recently. Prices have been pretty decent on some of the items I have purchased around the most recent holiday season. Definite improvement in the last 2 years.

Helpful knowledgeable staff.

Always overpriced. I bought games from here and seen them on online stores for less than half of what gamestop asks. Check online before buying games.

Ive been going to this location ever since I was a teenager. I pretty much like going to GameStop in general. But I like going to this one the most. I havent ever had a bad location here. I can usually find what I want to buy or find something I would like to get.

I love going 4 my games an there is an awesome staff 😊

Friendly and helpful

Great things come in small packages. The on-site staff at this location go well above and beyond to satisfy any needs, questions, or concerns you may have. So far they have never let me down when looking for a particular item or game, they always have what Im looking for in stock and ready to go. The only reason I give this place a 4 star rating is due to their lack of answering the phone. On several occasions and all throughout the day might I add.. I have tried to contact them via the in-store phone but alas.... They never answer. So unfortunately I have always had to go out of my way to find out if they even have something in stock luckily though every time so far they have never let me down. If the phone service gets any better I would gladly change my rating to a 5 star hands down.

Best game buying experience in metro Detroit. Best service, awesome staff. Tamara the manager is the greatest! Always greeted with a smile when you walk in the door! Highly recommend checking this location out.

My go to nerd haven where the knowledgeable staff always gets me right and informs me of what’s new, what’s good and what I need to reserve. I live farther away now than I did last year, but I still come back to this location for the great service and the good times.

Very helpful with great deals going on now.

Very clean n staff very nice. Had an older game Ive been looking for. 4 year old grandson asked for The Hulk game n I promised him I would get it. They saved me!

Great location, huge selection, one of their bigger stores but, still kinda small as all Gamestops are.

Nice experience in here found what I needed paid any was on my way. Friendly service, fast no one else was there at the time. Can always look.

Philip was very helpful he knew the games he was talkin about help me get a couple good ones great place

This is the location to go to! Theres another GameStop right around the block from us and the difference in both employees and products is huge. I came here to pick up a game for my boyfriend the night it was released. The employees had it setup so that everyone was in and out of the store quickly whether they preordered or not. Im not really a gamer, and its pretty obvious due to my lack of basic gaming knowledge, but everyone who was working there was incredibly friendly and gave me great suggestions on new games to try out (without being pushy) which I definitely appreciated! I was treated with nothing but kindness and respect here and will definitely be a return customer to this location!

Terrible place to buy or sell anything. Buy a new game today for $60, trade it in tomorrow and they will only offer you $30 at best, then turn a round and resell it for $55. Controller prices are nuts, example: they sell new ps4 controllers for $65! Wal-Mart sells the same ones for $40. Only thing that game stop is good for is if youre looking to get a new release as it will be the same price anywhere. As far as used games, go to disc replay, way better prices. Honestly Im surprised Game Stop is still standing. I wouldnt ever recommend anyone go to Game Stop for anything. If you liked being ripped off as either a seller or a buyer then be my guest and go to Game Stop. And no this isnt because I had a bad experience here (staff is cool for sure). Just do youre research and you will know they are known for being a place that will rip you off.

I love this store and every single employee they are all so awesome and helpful... for a mom that has no idea about any of these products that my gamer son must have.. they are life savers lol

I was always into games way back in the 70s and 80s when gaming for me started. So when I heard about the GameStop back when they opened back in 1984 I thought WOW a store built just for me. I been to many GameStop locations but I really do like the staff members at 11 mile and Hoover in Warren Michigan they are awesome.. so I highly do recommend you stop by and meet the staff there say hello and most importantly buy some games.

The staff member that assisted us was extremely helpful, and upsold me a baby yoda hoodie.

Well today I went in the store and it was excellent customer service! A big shout out to Curtis the Cashier/stores associate for helping us! Not only did he help me find what I was looking for he also helped my mom get the cord she needed for her Ipad!! I would definitely recommend this game stop over any others.

In and out. Quick service and no subscription pressure. Very friendly.

Worst phone experience I have EVER had with a retailer. You must wait through a recording and navigate menus to speak to a store associate. Once it patches you through, they have what seems like 10 seconds to pick up before the automated system tells you they are too busy and hangs up. I have had no problems in the store, or with staff. The automated phone system, however, is complete GARBAGE, and I recommend you do not use it.

Best store i dont go anywhere else

They have good deals and fair pricing !!

Very knowledgeable and fast

Friendly, they know their stuff and are always very informational, been going here for yrs now. Love this place! Your phone though lol I can never talk to someone I always get all associates are busy with other customers and then it hangs up :-/

Great prices and friendly staff

The employees here are rude and downright liars. I wouldnt give them a dime. If you want a great GameStop experience,then go shop at the Roseville store near Gratiot. They are very friendly and make sure you are taken care of properly.

Always have quick service. Staff know me well by now, go to this location all the time. Good to just converse with the staff.

Wow how rude can management be. What a beeeee otch. Got no time for anyone. What do you need? Now get out.

Usually get a good deal. Occasionally catch good sales. Wonderful staff!

Always friendly. Very knowledgeable. Love the teamwork in the store

Manager is awkward and rude, employees are great tho

Great customer service Tamara the manager is one of the best around been my gamestop for over 10yrs

This gamestop greets you at the door and makes you feel welcomed. They are so nice and they are vary organized. Love this game stop location.

My grandson loves game stop and the people that work there are friendly and a lot of help

Tammy and PJ are the BEST!

A great place to get good games at a good price.

Good place as far as game stop goes, at least when I went they didn’t try asking about signing up for the rewards BS. And shoving pre orders down my throat like 98% of the ones I’ve been to.

Had a problem returning something a few months ago. My girlfriend was told by the store leader she needed the card she payed for to return it. Which isnt the case since she called another Gamestop and was told she didnt need it. She went back and was able to return the item but the SL had an additude because she was wrong. Keep in mind ALL this to save the store $6.

Every time I go here I get great help and suggestions. No complaints here keep up the great work.

Employees were kind and helpfull. Prices also are pretty good.

Theyre having a HUGE sale today, so they were very busy. Lots is stock to choose from. Still received individual attention dispite being so busy.

Everyone was very helpful! easy in and out purchase

Was very helpful when I wanted the game

Great place friendly staff and they know their stuff.

They need a new recipe for the pancakes very rubbery and the oreo pancakes was very plain should have a ban to then no whip cream or oreos filling as sauce on them but servers was great and its clean

In store theyre great but they need to learn how to answer the d**n phone for once

Really nice people I walked in and almost immediately Philip a very nice employee came to help me find a pokemon box which I did and bought itGamestop Phillip just made you money and made me happy

Great workers, They help out, Also are nice Philip was the nicest I’ve met

They have improved in there service

Great store. Larger than most. Great customer service.

They wont answer their phone. The Xbox 1 they sold me was missing its remote battery and the power cord! No one will answer to ask what to do.. I have been calling for 30+ mins and all they do is hang up on me.

Friendly service

Love this location for the store people were nice and fast

Cashier was annoying

My family loves this store

Pretty cool place . good workers . phil is cool i guess.

Best GameStop in Macomb county..... Phillip is like wise wizard...dude knows how to assit

Fast and expediant service yet sometimes its just way too packed in there for a basic novelty shop lol

I can’t even begin to explain the feelings I have for the GameStop at 11 and Hoover. Let me start by saying I was in there a few weeks back and was trying to return a controller. Mind you even of it was opened their return policy says you CAN return brand new opened items within 30 days. I had bought it that morning from the same lady I was returning it to (the manager Tamara) whom says she’s been manager here for 10yrs. So I walk it and say I would like to return this. My son decided he didn’t want it. Tamara says it looks like it’s been opened. Do you mind if I open it? Sure, go ahead I say. She opens it pulls the controller out and says there are finger prints on it. It’s been used. So if you don’t mind bringing back the controller you swapped this one out with I’ll gladly return it for you. I said you just touched it. Those are probably your finger prints. She went back and forth with me all the while humiliating me in front of a store full of people. Talking to her assistant manager..Before I gave up asked for corporate( whom I never called, and don’t know why) I left there in fury. I can’t believe I was treated the way I was, and humiliated like I was. I left there and went up the road to the GameStop at 14 and vandyke. Where I had not a problem at all getting my money back and was treated with respect. I then explained my situation to the gentleman there whom informed me that there is a bar code on the controller itself that should match the bar code on the box!!! Mind you Tamara is supposed to be manager of the 11 and Hoover location for the last 10 years! 10 years and you don’t know that the barcodes should match? I call to inform her on this information and let her know I felt humiliated and should ha w handle things differently. She wasn’t there I left a brief messages with an associate who told me they were the assistant on duty then. She apologized and said she would relay he message to Tamara. Now this is our Go To store. It’s right around the corner. I went today still with no hard feelings of my humiliation to buy the new FarCry 5, a $64 game! Who happens to be the only one there when I walk in Tamara! I still proceeded to ask for the game. I then have to ask if she remembered me and wanted to know if the message was relayed. I asked with respect and remained polite. She says No, I don’t. I start to say a couple words and all he sudden she remembered, but all she has to say is I called her old, and made fun of hers and her assistants appearance!! Are you kidding me?! First off no! Second off was the importance of the message even relayed? I said no I did not, and if I did that’s not the point of the matter here. She says you’re right it’s not. I say I just can’t seem to understand who you aren’t aware of the barcodes matching. It would have save me the humiliation and time. She says she thought she handled it well. TELLING a customer in a store full of people to bring back the correct item and accusing them of wrong doing was the correct way to handle the situation I guess. That’s not it though. As I said I’m back to buy be New Game FarCry and she then says if that’s all the way you feel and you feel I humiliated you why did you come back? Why did you come back to my store? I was so baffled. I could believe she said that! Mind blowing! I said are you serious? Why did I come back? This is where I always buy from, but not as of today! Never again. I asked for my money back and walked out. Suck a shame. I just hope the point of how to handle situations and informing her of the barcodes for across so no one else in the future has to deal with what I did🤷🏼‍♀️🙄

Phil was very helpful and the store employees are employees are always helpful too!

Nice place clean nice customer service

Very friendly and helpful staff

They have all sorts of video games.

Awesome Staff!!! Definitely well stocked too.

Very helpful staff. Clean and organized store.

Been going to this GameStop since I was a kid! Love it!

The staff knows their stuff and the store is well stocked.

The staff is very knowledgeable and friendly

Great people awsome service!

Good friendly service

Just down to earth and comfortable to be around and they really are informative

There are far superior gamestops (royal oak, or 14 and John r) around the area. Those folks here are condescending and quite frankly just plain rude.

This store is rough! Always packed unless you go in there at obscure times. The store is tiny practically one aisle way of a normal store. I swear half the time I cant understand how so many people fit in this tiny store. Also, the staff arent very helpful. Theres been instances where Ive went up there and one employee would tell me merchandise was unavailable and another would go in the back and grab it. The staff harasses me about the dumb Powerup rewards card which I dont need since I dont buy used games there let alone any games at all. Overall a very bad experience. With so many GameStop stores and big box stores in the area theres no reason not to drive another mile or two down the road to a better store.

Its ok its never busy.

Wish they would approve a credit card for me

Great selection of games, friendly and helpful.

The staff at this location knows their stuff. Go ask for PJ for a solid game recommendation.

Good deals

One of my favorite places.

This place is really good