My experience was absolutely amazing. I walked in not wanting to spend much time looking or driving several cars. Mr. Lowell Ford understood my needs and was able to provide exactly what I was looking for. Spent less than 30 mins discussing details on Saturday and he had all my paperwork completed and car gift wrapped ready to go Monday morning!! Best car buying experience I’ve ever had!

I must share how pleased and happy I am to have purchased my vehicle from Prestige Cadillac.The service was Top Notch from the moment I walked in the door. Henry Flakes went above and beyond to seal the deal and make me a satisfied customer. His enthusiasm was to be admired. He truly loves selling cars. I could not tell who was happier. His professionalism did not stop there. He did a follow up to see if I had Any questions. Thats what I consider The Best customer service.

I absolutely loved my experience at Prestige Cadillac! Everyone at the dealership was very hospitable and friendly. James Campbell especially, the salesman that helped me, did everything he could and explored every option possible to get me the best deal on my car. I had quite a few hindrances that would make the process difficult for me to get a car anywhere else, but when one door closed, he found a way to open another door by exploring all possibilities. Additionally, he was very friendly and ensured that I was comfortable during what could’ve been a very stressful process. Even after I received my car and still had some questions and information that I needed, he still was very helpful and enthused to help. Overall, I really enjoyed my experience at Prestige Cadillac and would highly recommend this dealership and James if you’re looking to get a new car!

Simon did an amazing job helping me and my husband to pick the best car for us!! We were so excited to find an amazing Cadillac that perfectly fits our budget! He was very professional, patient, and warm through the whole time! We absolutely enjoyed the whole purchasing experience at this place and we will recommend to our friends!!

I just bought a used car from Justin and Pedro and let me tell you what a wonderful experience it was. I have bought used cars from other dealerships and the experience doesn’t match. At other dealerships you are sent to these dungeons they call trailers for the used cars to deal with the used cars salesman and you feel like a second class citizen. This was nothing like what I felt like at Prestige Cadillac with Justin and Pedro. I cannot begin to explain how happy I am with the car and the dealership. I would and will recommend Prestige, Justin and Pedro to anyone in the market for a vehicle.

The 3 important qualities of customer service center around three “p”s: professionalism, patience, and a “people-first” attitude. and that’s Lowell Ford. He sealed the deal. Thank you for a great experience with purchasing my vehicle. I will definitely be sending referrals your way😊

Sandy is the absolute best (so I thought)..management, not so much :( Purchased my 2020 vehicle & within DAYS a part of the door panel flew off of my car while I was driving! Jim Curtis didn’t handle the situation properly, so I had to involve the GM; situation is STILL ongoing and its been about three weeks. Could not be more disappointed with my purchase and would not recommend this place. -Kathryn P.

Lowell was amazing! He went above and beyond to get the exact car that I wanted. He made sure the deal worked out perfectly. I would recommend him to anyone. I truly appreciate it!

Make Sure You Go See Lowell If you want a reliable car yes he is the #1 dealer go see him ASAP Im Very Happy with the service i received. :-)

We just bought a Cadillac from this dealer. Henry Flakes was our salesman. He was a true professional in every sense. He made our buying experience very enjoyable. I would recommend if you’re looking for a Cadillac, ask for Henry Flakes, he will be there during the purchase and afterward. My husband said he was the best salesman he has ever encountered. Thank You Henry for all of your help.Sincerely,Joe & Barbara P.

I recently took delivery of a 2021 XT6 and the delivery went very well. Being a GM employee, I wasn’t sure which dealership to use. I went to Prestige since it was across from the Tech center. Henry was very helpful and kept me informed through the process. It did take longer than I expected and he made sure I was comfortable. I will be going back. I recommend them for the full Cadillac experience.

If you are looking for “ sincere care” along with an amazing sales experience while purchasing your Cadillac, look no further than Henry Flakes. My experience has been top notch prior to my arrival to Prestige Cadillac, during my transaction and after my purchase. Look for Henry Flakes for your purchase now or in the future.

Mr Hebert Flakes was Awesome through my whole buying process, he got me approved for the car I wanted his communication skills are great office and building is clean and welcoming, If you want to buy a Cadillac go to Prestige you won’t be disappointed.

I just wanted to take a moment to rate my experience at Prestige Cadillac. As you can see I gave it a 5 star rating. This is my second pre-owned vehicle that Ive purchased from this dealership and both times have been a smooth process from beginning to end. Specifically, I would like to give high praise to my salesperson Henry Flakes. Henry, is truly genuine and the ultimate professional. He is extremely knowledgeable, has a relaxed approached, and creates a low pressure environment. Ive purchased multiple Luxury vehicles over the years and Henry is by far the best salesperson Ive worked with. He has exceeded my expectations in all areas. If you are looking for a luxury vehicle and want a truly great experience, go see Henry! He will roll out the red carpet for you.

And people say to shop with Black business...this is one of the reasons why you cant...poor business ethics......they do not stand behind their words or their sales associates. I purchased my vehicle with a warranty (so I was led to believe) went in for service only to find out that the sales person made a mistake (he even admitted it) on the paperwork, and I didnt even have a warranty..And instead of them handling it the correct way and standing behind it, they tried to sale me another warranty. I wouldnt recommend this place to even my worst enemy....

This is the best Cadillac dealer I have ever visited. They make you feel comfortable. They don’t mind answering any questions that you have and they don’t push you into buying right away. Once the market cools downs a bit, I’ll most certainly consider them for my next purchase.

Prestige Cadillac is one of the best dealerships I’ve ever used in over 35 years of buying cars. Took my car here for an oil change, and they really got me and got me out with no problem. Very friendly and professional staff, clean environment, and they really take care of you. Pat bugay was my sales person and she is phenomenal.

By far this is the worst dealership I have ever been to! I have a 2015 Escalade that I have kept in pristine condition with a factor warranty from the time I took ownership of it. I recently started to hear popping noises coming from the steering column whenever I made a turn. It also had a stored trouble code in the vehicle’s module. I work at an auto repair shop so I was able to scan the vehicle and verify the noise and the needed repairs beforehand. The column noise is a commonly known problem for these particular vehicles that General Motors is aware of. Because of the factory warranty I take it to the dealership for warranty work. I decided to go to Prestige Cadillac because of their availability as the dealership I normally visit had a two week wait. Before accepting the appointment date, I was assured they will have a free loaner. When I arrived I encountered a service writer that showed no interest in my concerns. Additionally, I was told they were out of loaners, but suggested I rent a car from Enterprise since they had a contract with them. They also promised to reimbursed me for the rental cost. To my surprise Enterprise had no dealings with them. This resulted in an out-of-pocket cost. The dealership kept my car for six days, before saying they did not find anything wrong anywhere. Yet, I was charged $130.00 for check out fee. They found nothing even though I told them where to look.I scanned the vehicle in the parking lot and found the code in the computer’s memory and the column noise was present just by turning the steering wheel. I tried to reason with the service writer to no avail. I was told “I’m sorry you don’t agree with our diagnosis.” I called and spoke with the manager and he said it was a normal code! I then took the vehicle to Friendly Cadillac on Hall Road and they found and fixed both issues without a problem for a $50 deductible and provided me with a free loaner.

I went to this dealership on 6/9/2021 for the very first time and had one of the most terrible experience with Mr James Campbell. I brought my concerns of what happened to Management but I definitely would not be coming back. Considering I work in Law Enforcement and some things are just unacceptable and completely unprofessional. I will also spread the word to avoid this establishment until something is done with this individual. I would not want anyone to experience what I did, take your money somewhere else so it will be appreciated. I should have never had anyone lean forward and state to me “ It is Our own people that make Our job hard, yet they support the white people with no problems”, nor should I have known of Mr Campbell having a issue with his Boss in his words “speaking to him in a rude manner that he didn’t think was right and stated he was going to have a talk to afterward to get him straight because he was white”, prior to handling me as a customer. Unprofessional on so many levels, oh let me not forget the part where I sat for total of hour and half and Mr Campbell never came to even let me know that he was assisting others or the update of my application. Paperwork was timed stamped at 5:02pm, after we had did the application around 4:15pm Mr Campbell didn’t Address me until 5:30pm. I just brought to his attention everything and how I thought he could have came back and let me know something sooner and he stated what is listed above. Then I asked about the sheet that has my amount of down payment and he refused me access of a hard copy or myself taking a picture of what the document stated. When I asked for him to get a Supervisor to assist further, he stated I could do what I wanted and passed me my application and copy of my identification pages. I went to management at this point. Again, so unprofessional will not return nor should anyone be subjected to this type of behavior.

Mr Ford is the best salesman up at this place if you are looking for a great car and a good deal go up to Prestige Cadillac in Warren mi and ask for him. Thanks again Mr Ford

We purchased a 2019 Escalade from here and Simon was our salesman who was top notch! He was very organized, professional, and made the process effortless while going out of his way to make sure everything went smoothly! Thanks Simon and Prestige Cadillac! We love our new ride!

Mr. Lowell Ford exceeded my expectations and was very clear and precise. I would most definitely recommend him to anyone in the market for a vehicle!Excellent customer service!!!!!

Do yourself a favor and do NOT bring your car here to be fixed. There service is horrible I had called multiple times and I got hung up on. My car was supposed to be done on 7/8/21, took them until 7/21/21 to complete. My first time turning on the car I already started hearing a horrible sound. My engine light came on Right away. They kept saying it was nothing and just erased it. Once I went home it turned back on. They left my engine parts loose and unscrewed. I am very disappointed in this dealership. I am not worried god is good and I thank him everyday. I would just like to say this Cadillac bodyshop is HORRIBLE and only care about your money not you!! My first and last time stepping a foot anywhere near there.

Hands down the best experience I have ever had at an auto dealership. I had heard a about the salesman working with my mother in law, and putting her in her FIRST new car. I went with her the next day to pick up her vehicle and met the Godly man named Henry Flakes, behind the sale. Not only am I amazed by the FAITHFUL treatment we received from Henry. I am also ASTONISHED by the level of treatment his whole team gave us. From management to finance. All the way around GOOD, Faithful, and endearing people. They heard her concerns, they heard what was important to her and gave her everything that was asked. Ive been side sitting as Ill call it, in Auto dealerships since a little girl. Ive seen my fair share of salesman and team.. these people here at Prestige Cadillac are some of the good ones. Needless to say my mother in law, who always put others before herself. Left in a BEAUTIFUL chevy Traverse, #1 rated safety vehicle, just perfect for her and my sister in laws. Thank you Henry Flakes & the Prestige Cadillac family!- Kate Ford & Ford Family

This was the best experience ever when spending $ buying a car...lol...Mr. James. Campbell is the man he is very polite and professional... So if you are in the market for a New Caddy head on over to Prestige and ask for Mr. James Campbell... I am a Public Servant and Mr. Campbell is definately one who has met the standard of a good Public Servant...

Sandy is the absolute BEST!! She made our first experience with Cadillac very memorable. The customer service was impeccable and the trucks quality is superb! I will never go to another dealership!

Liars and cheaters. Placed an order for a 2021 Cadillac and paid a deposit. Was told by Joe Rossi, the manager it would take 45-60 days to arrive but it ended up taking 4 months. The day it finally arrived I went in to pay for it and pick it up but they had changed their mind about pricing and wanted to charge me $10k over msrp as well as not honor my GM discount. Ended up being $18k OVER our agreed price the day I placed the order, so I walked out. Completely unethical and illegal. I will be filing a complaint with the BBB and the Attorney General of Michigan.

OMG I LOVE THIS PLACE! Justin Campbell is the sales guy who will have you in and out the building! I love my Cadillac! Tell Justin Lisa H. Sent you! You will not be disappointed!

My experience at Prestige’s service department was a wonderful experience. Prompt, complete, and courteous. My service advisor, Aisha Harris, was a pleasure to deal with. She was knowledgeable, understanding, and friendly. Way to go…Prestige!

The professionalism, patience and above and beyond service Lowell provided us was the best I’ve had in years. Give Mr. Ford a call and you won’t be disappointed!

Service was great...I only had an oil change and tire rotation...did not have a long wait.

I had a very good experience with Lowell. He went above and beyond to get me the truck I wanted and it didn’t take all day. Everyone was friendly and helpful!

I was fully expecting that buying a new car would be the stressful experience it normally would be. But thanks to the friendly staff and the exceptional knowledge and professionalism of Mr. Henry L. Flakes Jr. my experience at Prestige Cadillac was nothing less than seamless and relaxing. I truly feel like part of the Cadillac family!

Mr. Ford was Awesome.... Customer Service was Exceptional.... Need a Vehicle... Hes The Man!

Mr. Flakes diligently assisted my son and me in vehicle purchase and shipping of same to my son in California. Henry Flakes is committed to customer satisfaction, and definitely picked up the ball to carry it down the field for a win!You are appreciated!

Joe Rossi the Sale Manager, he really saved the day! He really took care of us with the loaner car very understandable man!! Thank you so much Joe!!

The staff here is ALWAYS so friendly and professional.

I have the best experiences ever when dealing with Prestige Cadillac. Customer Service is A-1. Special shout out to Ms A.Harris. She’s a true professional!

I recently purchased a 2015 Cadillac Ats from Prestige Cadillac, My sales person Mr.James Campell gave me a excellent customer service experience, I would truly recommend Prestige Cadillac and Mr.Campbell to Everyone.

Henry Flakes worked well with me and patient to get the best deal for my trade and my preowned vehicle.

Every time I go in to this dealer or call this dealer for service, I constantly get the run around. Every person I have spoken with, on several occasions, has seemed completely ignorant as well as having a bad attitude. This dealer is 3 miles from my house so I have often tried calling for service or gone in with minor issues. EVERY TIME, I leave shaking my head with disgust at the way I have been treated and at the level of stupidity of the workers. They make me feel like I am bothering them to be there. I can’t believe they stay in business.

I bought a new Escalade and the dealership has a great service. Thanks to Simon I was able to get the new Escalade. The service was friendly and treat you well, I recommended a lot.

Love this place for my Cadillac. Great place and people.

Good attention to detail very professional theyve done my maintenance to my Cadillac ELR and I am happy with them. Thank you! I recommend them.

Henry Flakes is the man! He took really good care me. Loved the whole ribbon surprise.

Prestige service department is by far the best in the business especially Aisha Harris that young lady goes over and beyond to get things done in a timely manner respectively calling you by your first and last name washing the car Dries it thoroughly so no water spots we may change the tires clean the inside I’ve never seen a service person work as hard as her I am delighted to have worked with Jim and James Campbell I enjoy coming up there just to visit they will always have a special place in my heart and Prestige Cadillac

Lowell Ford Took good care of me go see him today At Prestige Cadillac

My mom went to prestige Cadillac and Justin Campbell helped her .He was very nice and helpful they got my mom in a nice suv, exactly what she wanted .I would recommend them to anyone who needs a car and wants to be treated nicely.

Found best deal of any used car. Im a Vietnam Veteran and got a break on price.I feel I received a great deal. This team are the greatest. Come see their cars, before you go anywhere else.Mahir Mark Jabow (Prestige Cadillac)dealership person is doing leaps and bounds to help me, receive my car.SIX STARS

Very pleased with the service I received from Joe Rossi the Sales Manger, Thank You!!

I came to Prestige looking for a newer used Cadillac Escalade. The first vehicle I looked at was breathtaking. However it was well out of my price range. Instead of trying to sell me a vehicle I couldnt afford, David Narso said, no worries, we will find you another one. That was exactly what ending up happening. I left that day in a 2018 Cadillac Escalade Luxury. Unfortunately there were 2 screws in my tires. Alisha Harris & Olivia Soucy were very helpful to get my car back and looked at. Thank you Prestige Cadillac for a job well done!!!

They deserve 10 STARS... What more can I say. 😁

I have had the most unpleasant experience. My credit score dropped 70+ points because they forgot to pay my last payment. Mind you it has been 3 months. I kept asking for a receipt and got the run-around. They kept saying it was paid and I that they couldnt issue me a receipt. Still GM Financial stated I needed proof that the funds were issued. I am fed up because I have maintained my credit and now this. Horrible experience. If I could give negative 10 stars I would. So mad!!!

Tried to buy a GMC sierra from here. Test drove it, heard a rattle and check engine light came on instantly. I brought this to our sales lady Pat. And she said it hasnt gone through service yet and would get it looked at. She said shed call me with an update. Never received a call. So i called every other day hoping for an update for 2 weeks. This was 2 months ago and I never got a call yet. I gave up on the truck. Apparently they dont care about making a sale. I wouldn’t recommend this dealership

Great place, it is Clean and the Folks here treat you good.My Wife takes it in for service {she likes to take control} and they treat her with respect.We Highly Recommend this Dealer.

Thank u Jimmy for being the best sales men Ive ever had top Notch customer service . He also delivered my car all the way too port huron and filled my tank I cant say enough about Jimmy and prestige Cadillac thanks prestige. for having agents like Jimmy looking forward too doing business with your company for many years too come

Every time I come in to get service on my vehicle I’m welcomed at the door and I was offered a loaner for a one day service by Aisha who went above and beyond to make sure my experience was smooth and my day wasn’t held up sitting and waiting for my car part to be repackaged! I was also offers to come in to test drive the new XT5/6 to win free tickets from Ticketmaster and I enjoyed the experience with Corey and Kevin he was completely thorough in helping me understand the vehicle and how to use the my Cadillac app, I will definitely be leasing that truck for my second vehicle with the help of Kevin very soon!

The service was excellent, Aisha was especially attentive and accommodating.

My experience has been great and the staff is very courteous and make you feel like a VIP every time.

The process took several hours longer than it should have honestly, but my time was spent comfortable and I was well cared for. Someone was checking in with me often, everyone was very kind and helpful. I highly recommend Mark and Sam, they are both absolute gentlemen. I didnt feel pressured at all, each individual I dealt with was very straight forward and patient. If youre looking for a Cadillac, I would refer you to this location!

Tried to get an out the door price on a vehicle I was interested in purchasing. Needless to say that was impossible....dealership would not email me a price...Whats the difference if I am there in person or on the computer a price is a price...I am not willing to drive 30 miles one way just to get a price....Their competitors had no problem with providing all the information I needed...That makes them a truly prestigious dealership..

This place went above and beyond for me. My new friend Simon here made sure i was taken care of every step of the way. If you’re looking for a new car look no further!

Took my xts in for inspection and instead of telling me when it was done they just let me sit in the lobby. Thank God i actually asked or i might have ended up spending the night there.

Great experience getting a vehicle at Prestige. Super nice place, super nice people. Cant imagine going anywhere else!

Henry Flakes is the BEST! He is always warm and welcoming each time I enter the dealership and never rushes me whether I’m there to purchase a vehicle or just a simple oil change. If you’re looking for a vehicle I recommend Henry at Prestige Cadillac!

Lowell was my Salesman at Prestige and he was the best hands down!!! The dealership provides excellent top notch customer service ! If your looking for a nice vehicle Go To Prestige and ask for Lowell. They have what you need !!

Literally the worst Cadillac experience I’ve ever had. I came to get a loaner car and my tires aligned it took over 2 months to get the appointment then when I arrive the worker Aisha Harris was very rude to me and very unhelpful. WORST CADILLAC EXPERIENCE BY FAR in my 7 years with Cadillac. AVOID THIS PLACE AT ALL COST. Plenty of other Cadillac dealers, I recommend Jim Riehls Freindly Cadillac on hall rd.

I have to express my gratitude from the experience I’ve received.I truly recommend this dealer! They are very tentative to their customers needs.Jo, Tim, and Jordan were all very hands on when it came to making my decision on a vehicle.

The person James Campbell was supposed to call me back. He never called someone else called back after I complained. I had already started a deal with Surburban Cadillac I did purchased my vehicle from Surburban Cadillac. It was a great experience. When my husband is ready to replace his Cadillac we will purchase there also.

Prestige Cadillac service is one of the worst customer services I have ever experienced. Specifically Aisha Harris who is rude and unapologetic. Terrible place to bring your car to

Worst experience with Mark J. He locked in a deal with lease and we put a deposit to hold the car. We told him my lease was up in less than a month and the day before my lease was up he LIED and raised the lease to almost $100 MORE. He lied, made a deal and sign papers that we had nothing to worry about and to be patient for the car to be ready. They had to drive the car 3,000 miles before giving me the car which i waited for and they lied about giving my lease for a certain price. We patiently waited and got screwed with no car. I highly recommend DO NOT deal with this dealership. I called and left voicemail to the supervisor and Mark and no answer. When you know you messed up you hide from your mistakes. Please who ever is reading this please take my advice and redirect your sales SOMEWHERE ELSE. VERY DISSATISFIED and DISAPPOINTED.

Aisha in the service department is such a sweet heart! I’ve been coming here for almost 4 years she still provides the same great pleasant experience! She knows her customers too! We are always greeted by Mr. and Mrs. (Customer) along with her smile. When you have great staff like this you keep them! Thank you Aisha for your continued great customer service! Prestige Cadillac are lucky to have you! Blessings

At first glance, Prestige Cadillac seems great. They offer customer service until they close the sale. I have a 2018 Cadillac barely 6 months old. The wheel house liners are made of a recyclable material composite and its durability is very poor. It seems from snow build up, it started deforming and now is rubbing against my tire. Now whenever I make a turn, my car makes some crazy weird sounds from the liner rubbing against my tire. Any normal customer who just got a brand new luxury vehicle would take it back to dealership expecting this to fall under a warranty claim. The girl at the front tries to tell me I ran over something and I damaged the wheel house liner... really?? Then she gets the service department manager to review it and without hesitation he starts raising his voice like you seriously think we would replace that... I lease a new car almost every year, year and a half. I can confidently say this dealership service is TRASH and I would never recommend anyone to spend money at this place. Go spend your money at a luxury dealership that actually services their customers. If I could, I would give this place 0 stars for the lack of customer respect and appreciation!

I wouldve given more stars except my salesman, Kelvin Tuft, was slow, had no idea what he was doing and borderline rude. We were there three hours and we didnt even get a car! We came back from the test drive and he was no where to be found. Then, when we found him, he kept walking away with no explanation, gone for 15-20 min at a time leaving us sitting in his office.What was he doing???I couldnt even get an estimate on my trade in until I demanded it as I was walking out of the office, then he rudely yelled out a price. Hes in the wrong business I wouldnt buy anything from him!

I TOOK MY CAR IN FOR A BASIC OIL CHANGE 7/20/20 WHEN I LEFT THE CHECK ENGINE LIGHT WAS ON. I MADE A U TURN IMMEADIATELY SPOKE WITH MANAGER BRANDON WHO ASSURED ME DAMAGED BREATHER HOSE WOULD BE ORDERED AND REPLACED NEVER HAPPENED. AFTER 4 WEEKS I CALLED ASKED TO SPEAK WITH OWNER I WAS GIVEN HIS VOICEMAIL WHICH I LEFT A MESSAGE NEVER RETURNED MY CALL. IT WAS MY FIRST TIME THERE AS I USUALLY DEAL WITH GENESIS CADILLAC. SO I REMEMBER FIRST IMPRESSION IS A LASTING IMPRESSION SO IM GOING BACK WHERE I STARTED NOT DISGRUNTLED BUT DISAPPOINTED!!!

I walked into the service department, because when I look for a car, I always check out the service department first. I was greeted, with a very courteous employee, that promptly showed me the waiting room, and the many perks that came with it. I was very impressed.I went into the show room, with the intention of leasing a brand new Cadillac, too bad I was totally ignored. One of the sales persons actually turned their head away as I walked by. What a shameful way to treat a prospective customer. I did lease my new caddy, but not from Prestige.

My vehicle was in the collision shop at Prestige Cadillac for 7 weeks. They claimed it was due to a delay in parts. I asked for a loaner after week 4. I was never provided a loaner. There was No follow-up from Management until I called the 4th time. Finally Jordan Jackson called literally yelling into the phone while being Rude and Condescending. All I asked for was transportation until my car was ready. My Cadillac Experience has been Horrible. UNACCEPTABLE!!!

My experience with Prestige Cadillac has been a awesome delight. The sale representative was very professional, knowledgeable and polite.

Very rude service from Aisha Harris is proof that some people are so small and insignificant that she uses her petty position in Cadillac service center to inconvenience you at every turn. What a bad representation of what Cadillac has to offer. AVOID AT ALL COST

Been waiting for a refund 4 but I guess the person that runs this place isnt interested in showing up

Henry Flakes is a class act @ Prestige Cadillac. From the moment we met until we took delivery of our vehicle Henry did anything and everything to make it a pleasant and memorable experience. You cannot go wrong with Prestige!!! Stop in and ask for Henry!!!

This is the worst Cadillac dealer ever!!!! Bad service, and they scammed me at the end of my lease. I would not recommend this dealership. They are horrible

It became extremely important, imperative for me and my husband to have a vehicle. If it wasnt for this team of dedicated people; salesperson Jim Curtis, finance manager Brian Krupp, salesperson Kevin Jones who all together with their integrity, trustworthiness, kindness, decency, helpfulness, willingness to get us into an affordable, safe, reliable vehicle, thats well maintained, our dream to own a car never wouldve happened. Were still shocked, and so proud that its ours, our beautiful, 2007 Toyota Corolla sport that were financing is ours. Thank you very much for giving us a chance.

Mark was very helpful! Love this dealer

Just purchased my first Cadillac XT5!Great service.Mr. Henry Flakes is the best!

I would like to share this blessing of a experience that I had with prestige. First off my salesman was Henry flakes. When I say this man is phenomenal at what he does he is the best. He’s definitely one of the hardest working salesman I have ever came across. Mr.flakes was very polite,positive and was very patient, which are the main reasons as to why they will always have my business. I came in and I knew what I wanted and Mr. Flakes was with me every step of the way and doing all he could.Thanks prestige for my new CT6 3.0TTYOU ALL ARE THE BEST ✊🏽

My experience at this dealership was amazing. The staff is really nice and welcoming. As a young woman no one made me feel like I didn’t belong. I was greeted and respected as a buyer. My salesman James Campbell was amazing, and worked really hard to meet the needs of the buying process for me. He is very nice and gave great customer service. He made me feel at home, unlike most dealerships I’ve been to in the past. Thanks for making the buying process quick and easy!

Yes I inquired about an impala that I saw on car gurus. My appointment was with Mr. Henry Flakes. He was thee best. My appointment began on time, he was friendly, and he did everything he could to make sure I drove home in the car I wanted. He was very thorough with giving us the information that we needed. Ive already recommend him to a couple people. I just want to thank him for everything and Im very satisfied with this vehicle.

James Campbell was a great sales person.

I highly don’t appreciate me having my car for 3 months and The check engine light is already on then I take it to the dealership and it’s taking them 4 days to look at my car .. and then they don’t have a loaner and the shady car salesman is supposedly sick Or can’t talk when I call I have a two month old and that’s highly inconvenient I will be having my lawyers look into this place because no way should my check engine light be on after 90 days

Very lovely people.. outstanding customer service and knowledgeable employees..Cant wait for my order to come in..

I called your dealership asking for customer care Per your instruction and the operator that answered didn’t know who to forward the calm to and hung up on me. I’m disappointed with the service I received from this dealership even though I leased 3 cars (for myself, my wife, and my father) from this dealership in the past 2 years and from the same salesperson Brent who I’m shock how unhelpful he is with me!!! Your dealership made a huge mistake when I traded in my wife’s car for a new car from your dealership. Your dealership (Brent) sent the payoff check for my wife’s car to the wrong financial institution and negatively impacted my wife’s credit. I went back and forth with your dealership, Brent wasn’t supporting so I was dealing directly with Your finance manger Brian. Once we had this resolved, which took over 3 months, I had to fix my wife’s credit. Then, I asked Brent to hook me up with a deal in oil change service for the mess up he caused for me, he pretended that he doesn’t know my story as if Prestige Cadillac makes a lot of mess up like the one they did with mine. I’m shocked that on top of the mess up this dealership did, I m treated this way. So your dealership gave me no other option but to cut off future businesses with your dealership yet all my family are Cadillac drivers. Very disappointed!!!By the way, as I expected, still nobody got in touch with me! So not professional!

Terrible experience trying to order a 2021 Escalade. Rachel never followed up as she said she would. Had to call the sales manager, Jim, to get her to return my calls. When I had enough and decided to order from another dealer, I called Jim to request a deposit refund, which he did not return my call. I called him back and he told me I would “definitely need the receipt” to get a refund, which was after he said “oh that’s the one that was never ordered.” Had to drive to the dealer to get my refund. It’s apparently amateur hour at Prestige Cadillac, absolutely unacceptable. Do yourself a favor if you want a Cadillac, go to any other dealer than Prestige.

We went to Prestige Cadillac, to ck out 2 used cars. We sat with Sandra Kind-Kolc in sales. We were told the cars we came to see were gone. Sandra, suggested I try a 2015 Cadillac SRX, I decided I would give it a try. I drove it & liked it. She brings me to the sales manager Jim Curtis who tells me if I give him an instant offer he would sell it for $12,400. I told him I couldnt make a decision this quick. My husband asked the price & Jim kept saying give me an offer. We left. The next day I called to get a price & Jim tells me that me it would be 13,500, instead of the $12,400 he quoted me yesterday. I told him I wanted to take it to my mechanic and he said he needed a deposit. I gave him my credit card number & I called my mechanic to make an appt for the next morning. I spent most of the day calling my insurance company to find out the cost & also went through the process of getting a loan which took 4 ever. I told Jim we would be there at 9 the next morning 2 pick up the car & take it to my mechanic. As we were approaching the dealership I called Jim to ask if he could get the car ready. He told me he couldnt talk he had customers & that he had not processed my credit card yet because he was busy & abruptly hung up on me. We arrived & went into Jims office & Jim tells me he sold the car for 18k I couldnt believe what I was hearing. We were upset & it got very heated, I told him exactly what I thought of him. It became a screaming match. The whole staff came out of their offices to see what was going on. We were both screaming at each other and he told us to leave and never come back. As I was walking out I made sure everyone in the place heard me say I cant believe he took my credit card number to hold the car, & then sells it 2 someone else. As far as Im concerned it didnt make a difference if he processed my card or not. The screaming continued & as we were walking out the door he told us he would call the police and I said go right ahead. I am in shock over this. How could he be so mean and belligerent & lie so much. He lied since the first time we met him. I tried several times to contact the owner of the dealership, Gregory Jackson, and they wouldn’t put me through to him, I think perhaps they were blocking my calls. On Sat. 1.9.21, my cousin called about the car to see if it was still available & spoke to Kevin, he told her he would check & sure enough the car was still there & available and for sale for $13,900. So again Jim lied. Well on 1.11.21, I tried again to get in touch with Mr. Jackson and the switchboard operator was nosey and I wanted to why I wanted to speak with him, I said it was personal but she just kept asking me over and over & to give details of why I wanted to speak with him & what it was about. I finally told her a bit about why I was calling. I told her if she didn’t put me through I was going to call the BBB and make a complaint. So now she puts me on hold 4 a while, and actually had the nerve to put Jim Curtis on the phone. The very same person I was trying 2 complain about. I was in shock. He screamed and yelled @ me & hung up. He then called me back, screaming & insulting me, calling me names and telling me I was crazy & I must not get along with anyone & he refused to acknowledge anything. I really could not believe what was happening. I tried to reach the owner several times over a period of three days. Since Mr. Gregory Jackson refused 2 take my calls, it’s time to leave a review about the unprofessional way this place does business & how badly I was treated & lied to. Im horrified & outraged. I would never step foot in there again. After filing a complaint with BBB suddenly My Gregory Jackson tried to call me. (Interesting dont you think)

I was employed here for 6 months and this dealership is without a doubt the worst place to work in the tri-county area. If you cant afford to donate your final paycheck to them then dont work here! The owners son Jordon (General Manager) likes to hang onto to final paychecks in hopes that the former employees dont pick them up and he can keep the money. Watch for future reviews because on Friday when theyre still ignoring me in regards to my final paycheck I will be posting a review daily until I get my money! Customers have to wait for refund checks and they have to wait for trade in loans/final lease payments to be paid off late which shows up on their credit report also. When I left there were at least 4 former employees waiting on their final paychecks..I will be 5 come Friday

CPO Henrry flakes one of the best salesman i have ever met very helpful if you ever need a car come by him

Very professional dealing with customers. Happy with service. Highly recommended.

Nice place but didnt have car that was I was looking for

Last Wednesday was my second time visiting the dealership and the entire staff is always extremely warm and courteous. I made an appointment with my Cadillac app and ended up being a bit late for it. They quickly took me in and had me put in record time with a complimentary vacuum and car wash. I feel like they always take good care of me when it go. Last time I had a nail in my tire and they patched it for $20 or so and had me out of there. I appreciate great customer service and honesty and that’s what I feel like I always get.

My experience at Prestige Cadillac was the absolute best!! My salesman Kevin Jones made sure I had the best vehicle and even better service. The professionalism of the entire staff from the finance manager Brian Krupp to my concierge walking me through the features of my car was excellent. Prestige Cadillac now has a new life long customer!