First time ever walking into a Harbor Freight and I was blown away by their product selection, especially when it comes to specialty tools and the prices where perfect. My intention with several employees, especially the store manager Leshsunt was top notch. I WILL BE BACK. Highly recommend.
Impressive! This store breaks the mold of many retail places in the area. Every time I have been there, the store has been organized and easy to find what I need. The staff knows details on product placement and stock levels. The staff is very friendly, helpful and seem to have a good working relationship with each other.Fun place to shop.
Got exactly what I needed at the right price staff was great and thank you Dave from July 23 friday night the best
Great service, if they only had the motorcycle lift they said was in stock but wasnt.
I like to go when possible love the low prices and makes it convenient when looking for tools
Every time I roll in here they have what I need. The store is clean, well stocked, and staff is always friendly. Thank you for putting this store in such a convenient area. Keep up the good work!
I have been looking in the store for 3 weeks for a small handtruck. It is never in stock and the ones on clearance never come in. Very disappointed in the store. I would have bought the display but you wouldnt sell it. Taking my business elsewhere. I do not order online.
Great prices and good selections!
This is a really great store. Well laid out and the employees are some of the friendliest I have ever encountered anywhere. They didnt have what I was looking for today but they did have something I have been looking for so I guess again they satisfied my need
Brought 2 outside picnic chairs and rain check for picnic table
Love this place. They have so many interesting items.
Very friendly and helpful Staff.
The staff are very helpful. Its the best place to get great quality tools for amazing great prices! My favorite place to shop EVER!!💯💯😁😃🙌🙌🙌
Quality tools, friendly and helpful services. I will continue to shop there.
Great store! Very helpful staff
Great place.
Very disappointed. We live an hour away, tried to call in advance as we would be cutting it close to closing but needed a tool for time sensitive project for military related affair, instead was put on hold for more than 10 mins. Hung up and called back when we arrived a minute before close and saw the doors were already locked, the manager saw me through the window and said through the employee on the phone that there was nothing she could do. Very disappointed in the complete lack of customer care... I expressed I didn’t need to shop, that I’d even be fine if they just brought it out and I paid over the phone. Kinda seems like basic humanity woulda prevailed....
Love this place its like an mans toy store
Love this store! Purchased a great tool set, power drill and other things. Great coupons and great customer service! Telling everyone!
Nice store, a few items seem a bit overpriced.
Usually well stocked with decent prices. Fast checkout. Plenty parking spaces.
Staff was very helpful. Cashier radioed for a product not on the floor and it was brought to me. Floor staff pointed me to the other item I was there to purchase. Once the first item was received, I easily found other items related to it.
Great staff very knowledgeable and kno were there tools are located
We were able to get what we needed, as well as many gift ideas!
I had a great experience. Very polite and helpful associates. First time visiting the store, but will definitely not be my last. Prices were lower than Lowes or Home Depot or very competitively price.
They seem helpful on the phone when i asked them about a bulk storage cart that I wanted to get couldnt pay for it online said store only so I ended up calling them about it spoke with 3 diff people they all said they had it that it was on the back even got a lady on the phone to see if i can buy it over the phone&pick it up later check to see if it would fit in my SUV she said it would she said I couldnt pay for it over the phone that it would be in the back I send my husband to get it. Keep in mind I called a few time to makes sure they said they had one. Now when he came they told him no they didnt have one the manager said he just sold it I was like ok, But then when I called back and said the one in the back he said no we never had this item that they only had a display one in the case and thats the reason that it shows one online. Which my husband is in the store trying to figure out whats going on so they put me on hold another guy gets on hes the one I spoke to earlier he says no we do have one my manager is talking to some guys about it and Im like yes thats my husband. Manager gets on the phone tells me that he doesnt have it even though he said he sold one earlier. the story doesnt add up 1) they had it in the back had another person check made sure it would fit in my car 2) then they sold it. 3) then they never had one in the 1st place only display one 3)the manager said were looking at the wrong item even though i gave them a sku merch item number and they asked me details of it. Just felt very dishonest answers by the manager.
I ordered a generator on October 19, was told it would be delivered by the 28th. No generator. Called on the 30, was told it shipped on the 28th and I would have it by the 2nd of November. No generator. Did I mention they have my money and I was promised a refund on my shipping charges. This was my first and will be my last time purchasing anything from Them. I will definitely spread the news to all my family and friends to NOT PATRONIZE HARBOR FREIGHT!!!!
First, let me say their staff is amazing. I found this place by Google search when Lowes didn’t have what I needed. They are so helpful and knowledgeable. And the prices?! You can’t beat them! So glad I found this store!
Always a fun trip. Just be sure if you buy that large item youve been wanting, to only purchase that single item to be able to use your coupon. Otherwise they will discount the lowest price item in your pile at checkout. Thats right, you can thank me later.
Good selection of tools, but finding help in the store is almost impossible.
I recieved very good service.
Beware the fine print on those 20% Off on any one item. ... If you can read it. I purchased a $2.79 item and a $49.95 item. Harbor freight gave me a whopping 56 cent discount on the $2.79 item. I was in a hurry and did not notice until I got home. It seems that fine print excludes over half the store inventory.
They have everything you need and the price is always right.
I appreciate Harbor Freight Tools for really good deals and prices on tools. Its like the Walmart of Tools. You can catch the same type of tools at Home Depot but significantly cheaper. So far Ive bought an inverter and lawn hose attachment. The staff is very friendly and helpful at this Waldorf location.
Nice stuff
Found everything I was looking for at a great price!
Went to get a case they pulled it over hr away when we got there it was damaged and wouldnt shut or seal. Said they would take 14 dollars off a 159 case. Would have been nice to know before driving so far. Will drive to Fredericksburg
Great place to buy certain things like hand tools and tarps.
Good selection and good prices
A really fine example of a harbor freight. Also of note, they are upping their game by importing higher quality tools and not just the low end Chinese stuff.
Love the store and layout but front end folks can use some training. Its not hard to be courteous to your customer.
Harbor Freight Is A Great Hardware Store For Finding A Lot Tools & Other Hardware Supplies.🔨🔧🔩💡🔑🗝🔓Theyre Building A New Dollar Tree In This Shopping Center, This Will A 2nd Dollar Tree In Waldorf Not A Relocation Because Since Theres 2 Dollar Generals In Waldorf There Can Be 2 Dollar Trees In Waldorf Too. 💵🌳I Still Think The Social Distancing For The Monstervirus Should Be 10 Feet Because Theres A Giant Coronavirus Monster Attacking People From 6 Feet. 😫🤢🤒🤧😷👹🌎
Nice store but a lot of out of stock
Very clean. Had a restroom in the back left corner (single stall but male and female) that I needed from our road trip. Odd place to stop and pee but my Dad needed a drill key and they had one. 2 birds, one stop.
Great items affordable prices
Good sale discounts.
I like be that HF has finally opened within 25 min of my home. Im a huge DIYer and have fallen in love with their Hercules line. The store stays busy but the customer service is always top notch and they get you in and out.
The sign says it all. Lowest prices!. I went in to check it out. Its a treasure trove of DIY items without the miles of walking. I had a hole in my wall so I was able to stuff it with steel wool (1.99) and cover it with a patch ($4ish). Worked out beautifully! Ill definitely be back!!
The manager is very rude, doesnt have any people skills but the other employees are nice.
I was super excited to find out that HF had opened a store within 20 miles of me. I patronize the hell out of them for cheap tools. This new store is clean. Its seems that they havent quite figured out how to quickly and efficiently service customers who are checking out.
This is hands-down the best place for a handyman Fixer-Upper a do-it-yourself contractor construction worker you-name-it great tools even better prices good customer service love this place
I had a coupon with a 10% discount because the store in Virginia was out of stock. The cashier said that the discount wasnt coming up, so he asked the manager about it and the manager told him not to accept it because he didnt know who issued it. The manager seemed to have an attitude and didnt want to take the time to look at it. I asked him what was the managers problem, he said that he didnt know because he had just came in.
Massive storeLike walking into a candy shop for tools
Great prices
It was a great fun
Great new store. Friendly staff and lots of great deals
We couldnt wait for this store to open. All they give for free is a light, the same dam light! The other Harbor freight offers batteries, tarp, etc. They are organized & always stocked.
Good customer service
A sales person told me that she didnt have a lesser priced item and that the more expensive one was the only one that was available so when she left I checked with another associate today at check inventory and told me that it was available!!! The surface from the two individuals who found what I needed was superb but the fact that I was lied to buy a previous individual its only worth one star.
A mmans funland!
Awesome service, and product.
They never have what Im looking for
Newer store. Well stocked for the holiday shopping season. Staff is very helpful.
Being in the service industry with a major car manufacturer, I can speak with knowledge on the difference between quality vs sub standard customer service. Harbour Freight et all, and more specifically the Waldorf Md location, need to re evaluate their interaction with customers. I researched a product on their website, decided on the right choice, called the waldorf store to confirm if it was in stock. The less than enthusiastic employee confirmed for me that they had the item in stock. I inquired as to whether or not I could purchase the item on line and pick it up in the store. I was advised that that was not an option. (Problem one with harbour freight. Your competitors offer online purchase with store pick up). Responded to the store only to be told that they have some of the items in stock but they were ALL SOLD. (Problem two with harbour freight). Couldnt tell me that BEFORE I drove to the store and waisted my time? Nevermind-----went online to a competing business----purchased desired product, went to local store and picked it up. Teachable moment for harbour freight decision makers----if youre so inclined.
Great place for decent tools. Im also a new fan of their new Hercules brand.
Theyre all right
Shelf were not stocked well. Did t have what I needed, had to purchase online.
Always a pleasure to shop in this exceptional store. Great staff and very helpful!
Love this ❤️ store. I just moved from Woodbridge VA to Waldorf. And behold my lovely hardware store. 😀
Friendly staff, good selection of products. Great prices.Slow service trying to get you to sign up for emails and online coupons.
The first time I walked in it was the same feeling I got when I bought my first car. Very nicely laid out, the staff are A+, what else can I say its Harbor Freight.... I think I feel a man grunt coming on
Fast became my favorite place to shop for my tool needs
Even if you dont want to shop You will find something you must have in this store with everything from bolts to lawn equipment.
Great place to visit for tools at cheaper prices. Staff was very nice and helpful.
Excellent, so happy to have one here. Very useful things and wallet friendly
My husband loves going to Harbor Freight. The shelves are filled with all types of tools.
Love this place. Always have what I need.
Good prices and products.Surprisingly good prices for some products.
Great selection nice staff. Ready to buy more tool boxes esp green ones!
Now that they are in the neighborhood, I have access to what I need to get the job done at tremendous savings.
For the weekend warrior or someone who doesnt need the premium tool, harbor freight is where its at. I can get a decent version of a tool Ill use occasionally and all too many times Ive found having the right tools instead of something you try to make work makes a huge difference - like a hammer drill and hammer drill bits.
Awesome place to pick up any hardware you need. Great prices, too.
Employees are very nice and helpful
I get small tools here for a good $
It would be great only if they stayed open until 9pm so i dont have to go next door to advanced auto parts
This is a great store for any handy person or first timer.
Had the exact items I needed and great service.
Great place
I love the selection of tools and the prices are incredible
They have great stuff and great prices.😀...👍👍
Poor customer service...they don’t respond with good manner that the missing item what we ask for...
All the tools you need if you a do it yourself person
Very well organized with great customer service.
Great price on a dremel like tool with a free flashlight to boot
I Loved its heaven for men and thank you for finally putting one in waldorf M.D.
Loved this place eccelent pricing on tools