The new lady Nadine, she is wonderful! My dad took me there to get necklaces for my sister and I but we were unsure what to get. She looked for us and found the best choices, she definitely has taste…i’m very satisfied with the service she provided..she is very nice and also very beautiful.

I was helped by Mrs. Nadine and she was absolutely wonderful. The sweetest salesperson, helped me find exactly what I was looking for, along with the perfect size! If you come to this Zales please ask for her. She was extremely helpful and made this purchase one to remember!

The other day I went jewelry shopping at the Zales location inside of the St Charles mall. I was looking specifically for engagement rings but was a bit hesistant and unsure of what I was looking for. A beautiful young associate named Nadine came by asking if I needed any assistance. She took the time to show me the entire inventory of rings on display. She asked me what kind of taste my girlfriend likes and I described everything the best I could and we eventually found just the perfect ring. Everybody please go visit Nadine, she knows her diamonds so well. Im so excited to pop the question now. Thank you so much Nadine and Zales.

I recently just visited the store to buy a Movato watch. I must say the atmosphere in that store was nothing short of perfection. Thank you Nadine, you took care of me and you just bought yourself a new lifetime customer. Im going to tell all my friends to get their watches at this location. Just ask for Nadine. She is drop dead gorgeous, just like my new watch.

Nadine was very helpful in selecting 3 necklaces for my 3 girls. While waiting she cleaned my necklace. Brought luster and shine back to my necklace.🙂

Zales is horrible! I can’t stress this enough. The store in Charles County, Maryland is the worse. The store is rarely open and when you call customer service to find out why, they don’t know why. I bought a Diamond ring and it took me a month to get it after it was supposed to be sent out for sizing. They gave it to me in a litle plastic baggie when u did receive it. Please find another Jelwrey store and don’t shop a Zales!

Zales in Waldorf, MD provided great customer service! Thank You

Very ProfessionalVery HelpfulPleasant Staff

Good service, but slow.

The staff are always super friendly and helpful to my husband and I. Zales always have great jewelry at great prices.

Sometimes it really boils down to the simplistic amenities in life. Ive visited Zales on numerous occasions and each time I truly feel like my needs have been met, whether I make a purchase or not.There are a few items that stand out to me when visiting a jewelry store. From store design, window display, multiple fixtures and even lighting, almost everything in a jewelry store must add up to a more enjoyable and comfortable shopping experience for me....and Zales doesnt disappoint!On this particular visit I wanted to surprise my husband and purchase some gifts for him. It wasnt a holiday nor his birthday....just something to say, I love you and thanks for being a wonderful husband! Im definitely a spoiled handful, but he manages quite well and he deserves recognition! Hahaha and wink ;)Anyway my sales representative was uh-mazing. Just an overall pleasant attitude and bubbly personality. It was pretty quiet in the store, so I definitely appreciated the extra attention. After my purchases, the sales representative kindly and professionally wrapped the Bulova watch and necklace I had purchased. So very beautiful....the kind of wrapping you dont want to open!!!All these little things made sure that I walked out of Zales feeling pleased and satisfied!!! Thank you!!!

Do not purchase from this Zales. I went in for two things, one to clean my ring and two to purchase a new item. The lady Carroll had a very arrogant and condescending attitude and could care less to extend her services. She is very unprofessional and she should not be working there anymore. Based on previous reviews, this is obviously an ongoing issue.

Still waiting for my order since July 15,2020 .No one knows whats going on in this place.Last time I do business here.

I visited this Zales today with my Granddaughter to look at some gifts I was interested in possibly buying. I was appalled by the disrespectful and disregarded way we were treated. Sales lady finished up with her current customer and I was the only person in there not being assisted. She walks past me to help a customer that just walked in. He was a caucasian gentleman. I waited but it was obvious that she did not want to help us so I walked out. They were unbothered none the less. Well they have never and will ever get my business! The service is unprofessional and horrible!

Im trying to figure out whats the big deal or secret of not letting a calling customer that bought jewelry from Zales in Waldorf not tell people what day their jeweler picks up jewelry or when they send off the jewelry. I call and wanted to know what day will it actually go out so I can make 1 trip with another drop off I had to do at another jewelry store. The other store gladly told me the day yet Zales said we cannot say over the phone. What? You can tell me in person but not over the phone. I feel like I should be told based on my convenience. They wont last long there. This was the first thing thought of after hearing that. Ill just purchase my next somewhere else.

My engagement ring has been resized 3 times since December and it still doesnt fit! No one at this location can explain to me why my ring still doesnt fit, they keep blaming the repair company. This will be the 4th time that i have to get my ring resized in 2 months without any kind of explanation. They have truly turned an exciting time in my life into a horrible experience! If you want to be left frustrated and confused head on down to the Waldorf location and enjoying wasting your precious time and energy.

I have taken my wedding set religiously every six months to have my diamonds inspected and also sent out to have them re plated with white gold, they have lost the rings and given them to another customer, gave me the wrong ring, and I have now been without my wedding set for a month and a half and I called to check the status and they tell me that my diamonds cannot be tightened because my setting is damaged/weak from wear. I asked why am I just now finding this out after bring the set in twice a year to be checked!! I asked them what Im suppose to do now and the sales rep had no answers or solutions for me. She told me I would have to wait until she spoke with the jeweler and her manager to see what the repairs would cost. We have had nothing but problems from this store since day one. We actually purchased the set from Zales of Annapolis which was a very positive experience. I have only had my rings for 5 years. Im hoping this will get resolved and we will not have to come out of pocket for anything. Do not recommend this store for your major purchases.

I was going to wait to write this post but after seeing another person with a similar experience I feel like I have to write this.I took my wedding set in in August to havethem redipped- white gold, and when I went to pick my rings up a few weeks later they tried to give me a different band, I refused to take it as it wasnt mine and was told a week later they found my band, but that wasnt true.... now here I am hoping they can remake my band to match my engagement ring. Ive called and been given no answer, involved corporate and theyre not helping so far either. So so so dissapointed!

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