Had my car serviced there on 6/12/2021 and the customer service was exceptional. Michelle and Jammie were professional, kind and very helpful in addressing my concerns and questions. They truly represented why Subaru as a company stands out from the rest! Because of these 2 ladies, I will be bringing my car to this location only for all future service needs. Thank you both!

Moe, Zachary and Nick were so excited to help us find a car we love and they gave us advice and Moe tool us on a test drive. They also made our little princesses comfortable with balloons and screening Frozen for them as we were talking about the car. This was great service for a lovely car and their people are the kindest.

Waldorf Subaru I am disgusted. I have purchased vehicles from you in the past as well as some of my family members. I do not understand how you can charge a little old lady $100 to change a cabin filter, even when she was already getting an oil change and tires rotated. It takes no tools and no more than 3 minutes to change the cabin air filter. You recommend that service to her while she was there and I am glad she said no because that is outrageous. I get it if there was some actual work required to change it, but for something so simple requiring no tools to change, then trying to justify the $100 charge (parts & labor) by saying the glove box needs to be removed. Shame, Shame, Shame. Fairness and honesty = repeat customers.

Let me preface by saying that we traveled all the way from NJ to buy our car from here. Flawless experience UNTIL the car was out the door....I am now two months out and still dont have my plates which wouldnt be so bad if I didnt have to literally STALK the title agent for days to take my call. This is the second time now - I had to chase after her for an extension at the end of June and same song and dance now.I have never dealt with a more unprofessional individual in my life. Zero customer service skills. After I finally got a hold of her she proceeded to tell me about her systems issues and how she can not call people if she cant get in the system - your systems are not my or any customers problem lady!!! Do your job!It was the most bizarre and infuriating exchange instead of what you would expect to be a simple acknowledgement for the inconvenience.Between the attitude (as if I was bothering her with my request) and lack of common courtesy....a 7 year old would have handled it better.Cant say I would recommend them and its unfortunate because I have no complaints otherwise....Megan and Omar were a pleasure to deal with.

I recently traded in my 2019 Subaru Outback for a 2021. Ourisman bought back the car which was under a lease agreement and was able to reduce my monthly payments. Thank you to Amanda Sisk, Eric Day, Meagan Bailey and Cassie Brooks for making this happen.When you buy or lease from Ourisman, you are treated like family !.

Larry (used car manager), Nick (sales manager), Misha (finance) and our sales person were all a HUGE help in getting us out of our ‘15 outback and into a 2020 Forester.My wife and I couldn’t be happier. We drove 2 hours to do business with this team and we were THROUGHLY satisfied.

I really enjoyed the help from Lamar on the purchase of my 2021 Forester. The SUV is smart, runs smooth and is a eye catcher. I have never thought a Subaru would be a dealership I would be interested in dealing with but I was wrong. I will be happy to tell anyone a Subaru is worth checking out.

Excellent dealership. Salesman did a great job and the finance person was great to work with. Do dealership was clean and very friendly.

I was recently reminded why I keep coming back here. First, Subaru makes a good car. Secondly, Ourisman Subaru in Waldorf seems to have picked up where their predecessors left off and continue to provide excellent service. Lamarr is exceptional and a true professional. They are not pushy, but seem to be focused on providing good customer service. I tended to appreciate how he identified a potential vehicle for me based on my needs. He keeps his customers in mind and alerted me when the car hit the lot. Very pleased with my purchase and the service. I wish there were more people like this in the business. Thanks guys!

Robert Foster helped me purchase a new Outback and the whole process was painless. He was knowledgeable about the car and features it had, To be honest it was the first time a sales person knew more about the car I was purchasing than I did! He went above and beyond and I recommend this dealership and Robert Foster as sales person to anyone looking for a Subaru in the SOMD area! they were a pleasure to work with!

I had a good experience overall with the pre-owned sales team at the Waldorf Subaru dealership. The salesman Moe went above and beyond to earn my business. He was, overall, genuine and reliable when I had several questions and requests. Larry was willing to agree upon a reasonable price and helped me resolve some issues in a fair and professional manner. I would recommend others to this dealership, and would also recommend that you take your time with the car buying process. Thanks again to the sales team at Waldorf Subaru.

My experience is actually with Eric from the Volkswagen side because I had previously purchased a car from him with my girlfriend a few months prior and it was so easy that I recommended this dealership to a friend of mine for his new WRX 2 days ago, even though it was 4.5 hours from where we live in WV.He was about to purchase a car locally and we last minute called up Eric and got numbers super fast, no arguments or issues. Hopped in the car and drove to meet them after they closed to finalize the purchase. Was more than worth it. The local dealership couldnt even come close to competing.Most painless and helpful dealership I have ever dealt with. If you want the best deal and the best communication, go here. No arguments with anyone in financing either which is a big plus to me, plus some of the fastest purchasing I have ever experienced. Walk in, talk for a few minutes, sign, walk out.

I went in for service on my Crosstrek and ended up leaving with a 2020 Outback. I had an Outback almost a decade ago that I enjoyed, but the new ones are truly amazing with improved mpg and driving dynamics! I am very pleased with the whole deal and happy with my new car. Mario was a super salesperson with a great attitude. I highly recommend seeing him if you are considering purchasing a Subaru. My Outback is the premium trim, and looks beautiful in Tungsten. The dogs love it too!

Called parts and they were unable to answer a simple question.

I just purchased a new Outback from Ourisman Subaru Waldorf and it was the most pleasant and efficient car buying experience I’ve ever had . Starting with the Internet manager locating exactly the model i was looking for and quoting me a price below three other local dealers and ending with a no pressure review of financing options, I couldn’t have been more pleased. Check them out, you will not be sorry!

Buying our Subaru car with Lamarr was a very easy and fast process. We really dislike the idea to go to a dealer and spend hours there. Since we knew what car we wanted we communicated with Lamarr over the phone and email and when we visited the dealer we move quickly with the purchase and in less than 2 hours we were driving home in the new car. The service was great and the offices were nice and clean. Thanks you so much for the help!

I wish I never I bought my car here. The service compared to any other dealership is terrible. Please save yourself the time and effort.

I don’t really post reviews, but I just wanted to say that the service we had at Subaru Ourisman Waldorf was excellent. Will LaBelle did an excellent job in finding us the right car for the right price. I never thought I’d be driving in a Subaru! He was very professional and fun to work with. Thank you!

I couldnt be more thrilled with Lamarr at Ourisman Subaru. If you are looking for a new Subaru in 2021 I would definitely recommend Ourisman And definitely ask for Lamarr. He took his time to show me all the features. He is honest and fair and had me driving home in a new Subaru that I love!

Very good car buying experience. Mario did an excellent job explaining all of the details and features to my wife for the vehicle we purchased. Everyone was very accommodating to our time constraints with having to get back home and did a great job moving everything along through the process.

Harris in the service department is wonderful. He was very helpful and was able to provide a quick and accurate time line for repairs. If you ever have any service needs- ask for Harris Cummings!

Had some doubts going out due to COVID 19But when got to the dealer everyone had masks and gloves on . They sanitized my car and I really appreciated it . THEY EVEN SANITIZED THE PEN BEFORE AND AFTER I USED IT. They have earned a customer for life. The I think service manager Lisa is her name she was fantastic. I highly recommend this dealer.

Dealership lost my mother’s navigation sd card before selling her the car and then refused to replace it!

Smh. It was just sad.

Chris(GM) and Mario(Sales) made the buying process and negotiation easy without breaking my budget limit. Mario was very authentic and down to earth when it comes to questions about the car I was purchasing. He was the best salesman I have met so far. Chris was awesome when it comes to the price negotiation and didnt felt any pressure at all!

These guys were absolutely amazing here!!! No hassle, and worked with me for over a week. Im very busy with work, and had a vacation in the middle of the process. But, they had no issues with that and never bothered me about it. Special shout to Isaiah, Josh, and AJ. Both were professional, and took care of me!

One of the worst customer service buying experiences Ive ever had. Two months after purchase I still have not received my plates and parts that I was told would be two weeks at max. Upon reaching out time and time again, no response from anyone. Multiple messages left to multiple managers and no response. I would not buy from them again considering the hassle it has been to get them to come through with anything on their part of the deal.

When you decide to car-shop, go here first!Totally painless, fairly quick, and got an AMAZING vehicle, the Ascent. Michael, Amanda and Misha were all pleasant, quick, informative and Id recommend this dealership to any and everyone! I felt like I was the only customer they had (but I wasnt). There was literally no thumb-twiddling, fb scrolling wait time.I hadnt bought a vehicle in about 13 years, and I was so very pleased this was the first and only place I had to go to get the vehicle I needed.Ill definitely head back here for my next vehicle!

Took my car on time of the appointment and was able to resolve my issue. I was back on the road about 40 minutes later. Will come back to this location again. Thanks!

Deceitful Advertising Practice. I found a VW advertised on KBB.com and when I called about the price they actually ADDED $1500 to their online price because I wasnt a VET, Student & First Responder, so $500 additional for each incentive discount I didnt qualify for. So the price they have advertised is essentially impossible to qualify for since its a rare person who is all 3 at the same time. I called 2 different days just to make sure that someone hadnt made a mistake. This is shameful.

I truly had a fabulous experience with buying my Subaru Ascent from Ourisman Subaru Waldorf. The whole staff was very informative and accommodating. My salesman Mario is an amazing asset to this dealership. He was both professional and personable and answered all my questions thoroughly. I never felt any sales pressure. I would definitely refer friends and family to this dealer.

Mario was great to work with and got a few laughs out of me. The staff was amazing and wasn’t pushy like some car places. Would highly recommend Ourisman Subaru and Mario himself to any first car buyers or new car buyers.

If youre shopping for a new or used Subaru, do yourself a favor and take your business to Ourisman Subaru in Waldorf! Im military and was looking to purchase a vehicle remotely from a few states away, and from the second I first spoke to them over the phone, they made me feel like their top priority. ASK FOR MARIO BALLESTEROS! Mario was the definition of professionalism and went the extra mile by working from home and calling me from his personal phone on his days off to make sure everything ran smoothly. Although there are many hoops to jump through when purchasing a vehicle from a different state, Mario and Misha in the finance department will tackle anything and everything to make sure youre confident and comfortable with your purchase. If youre in the market for a new Subaru, you owe it to yourself to head on over to Ourisman. Youll be thankful you did!

If I could give higher than 5 stars, I would. Nick Smith provided me with excellent customer service. He was very easy to deal with, honest, and professional. If you are looking for an honest dealer and excellent pricing, I strongly recommend Ourisman Subaru of Waldorf!

What a wonderful experience we had at this Subaru dealer. I have enjoyed both the Annapolis Subaru and now this dealer as well. Painless trade in process, no problem matching market averages on trade in and new car sales. Shout out to my sales person Talar, she was extremely knowledgeable and professional yet fun. I had nothing but a great time as well dealing with the used car manager Nick and the finance manager David. Even the service department was welcoming, I highly recommend Subaru for the prices, reliability and options and this dealer is top notch to buy from.

We had a great experience with Mario. We were in a bit of a hurry and driving down in the evening from Baltimore, so we did a bit of negotiating over the phone before showing up. I appreciated that Mario sent over a proposal outlining all of the costs before we ever began negotiations. The worst thing about buying a car is when you sit down to sign the papers and youre blindsided by hidden costs. This was not the case here. We had a pleasant experience with both sales and financing, and were confident that we got the best deal for the car. Best car buying experience yet. Thanks, Mario!

The worst car shopping experience. They wanted an agreement on price before a test drive. Claimed WRXs are selling at above MSRP. Snide GM. Shop elsewhere. The deal will be better.Edit* Chris seems to follow up on these to try to save face with readers. No intent to improve anything. Read all the reviews. Go to Annapolis.

Just wanted to take this time to say Im very,very happy with the super service Ive been receiving at the waldorf subaru Dealership. They are great the general manager is one of the best if not the best in the industry. Ive purchased a lot of automobiles in my time this is the very best so far. You people sure know how to treat people. Im a customer for life.Thank you. ❤

Thank You Mario and Amanda, for helping me get the Forester at the cost I needed to buy my new vehicle from Ourisman Subaru. You both were so attentive to what I wanted and made it happen. Thanks again, I will be passing on you dealership to anyone I know that is looking for a New Subaru.

Best customer service ever! Lamarr Conley is a great salesman, he brought my car to me an hour and half away from dealership, how awesome is that!!!! If I could give 100 stars I would. Thank you Lamarr!

Our experience was definitely 5-star. Robert, our sales associate, was knowledgable, helpful, and patient with us (and our 4 year old!) through the process of buying not 1 but 2 new vehicles. I was very comfortable with the whole process, and never felt pressured or taken advantage of. Amanda, the manager we worked with, was also very professional and personable. We will definitely be returning for any future purchases we make, and highly recommend this facility, brand, and customer service team!

I purchased a vehicle from this dealership this past weekend and was completely impressed with the sales person (Mario Ballesteros) and the finance rep (David Brown). Ive purchased vehicles from dealerships in the past, and have had dealt with quite a few salespeople and finance reps, however this was by far the most pleasant experience that I have ever had. Both of these individuals were professional and made the entire purchase process an enjoyable one!

Excellent service.

Mario was wonderful! He was attentive without being obnoxious and pushy. He helped us to scheduled recall service on another Subaru that we own so that we could get everything accomplished in one day. Mr. Brown in financing and Ms. Sisk, the manager were also great to work with. Thank you for a stress-free buying experience!

Dont expect any response after you buy the car. Everyone was friendly enough while selling me a car but afterwards, they didnt give me a temporary registration, screwed up my tag transfer, and would not respond no matter who or how many times I called; and I would give them a week or two before calling again. now Im three months out from buying the car, apparently with a bad plate because they screwed it up to begin with and wouldnt respond when I tried to get in touch to resolve the problem. I can confidently say Im much happier solving the problem through the MVA then ever talking to them again. needless to say, Im not returning or recommending them to anyone else.

Our sales agent Mario, and the general sales manager Amanda worked with us on the price and our trade in, which was important to us. Also the customer service was very good. Very good purchase experience.

I have no opinion of the service here, but if you want to buy a car, don’t let them have your registration card, they’ll steal it and eventually loose it so you have to go to the MVA for another one in the hopes that you will come back to see them again. They will also tell you that you have to fill out a credit application to test drive a car because of 9/11 rules. Stay classy Waldorf VW.

I definitely recommend this dealership. You get treated very well - Lloyd Kerr, Encore Specialist and Amanda Sisk, General Manager are very nice people and will treat you like the he way a customer is supposed to be treated. I’m extremely picky but have no regrets going to this dealership.

Mario and Amanda were great!! Very helpful! I love my new 2020 Forester!!

I purchased a Subaru Outback yesterday and I had the pleasure to work with product specialist, Mario. He was great; very knowledgeable, kind and patient. Also, the Nicholas (business/finance) was great too. He was very efficient, friendly, patient and helpful. This was such as smooth and informative car buying process. I would definitely work with both of them again in the future.

Mario is great! He is very knowledgeable. We love our new Subaru.

I know there is pressure to sell cars, however, I have never felt so disappointed from visiting a car dealership. The only advice I have is that they should remember to respect their customers, even if a customer is not ready to purchase a car on that exact day. The whole this deal is only good for today nonsense is manipulative and disrespectful. You never know who the customer is that you are talking to or who they know, dont lose out on potentially valuable customers because of stuff like this. I decided to make my purchase at another dealer in the area.

After much research regarding the Subaru Crosstrek, we decided it was time to make our purchase. We have purchased two Outbacks through Ourisman Subaru. Our salesperson for the second Outback was Mario Ballesteros and we did not hesitate to reach out to Mario for this purchase. Mario is extremely personable, listens to his customers and was able to get us a very fair price. I would highly recommend Ourisman Subaru and more specifically, Mario, to anyone looking for a Subaru. Thank you to Mario.

Devin Beverly was very professional, courteous, and willing to put in the work to ensure we got the car we wanted. Devin and the rest of the staff are all friendly and easy to work with. They are very attentive to your needs. I highly recommend buying a car from this dealership. This is not your typical dealership. No pressure sales. You wont be disappointed!

This dealership is a rare one. It is truly hassle free. I went back 5 times and they never once ask me if I was ready to talk deal. Angelo is nothing short of an amazing sales person. He genuinely care about cars and what I wanted. Amanda was excellent and easy to work with for the price I want. Zach was informative and quick with my finance. To top of it off, Jonathan at service is a true good guy, follows Thur with every he does. This dealership not only have me sold on this car, I am ABSOLUTELY sold all the entire brand! If you are looking for a car give Angelo and Amanda a call!!

I purchased a new Subuaru Forester and am in love with the car! My salesperson was Angelo and he was great. I also had a opportunity to work with Amanda, Tony and Mario who are very nice, professional and courteous. They have my business for life.

We purchased a vehicle at this dealership and we are very satisfied with the sales person ( George Constantino). He is not just focused on selling, he gives advise as what friends do. He is knowledgeable about the vehicle that you are interested in purchasing. He also renders his undivided attention to explain the details about the vehicle. Truly a remarkable experience and will greatly recommend this person as well as the dealership for such a wonderful job done.Very professional.

Make sure you get the right part. First time i went in they gave me the wrong crush washer and filter. Didnt think to check until i got home and drained the oil out like an idiot. Aside from that, parts dept is pretty good and the other people are pretty nice and knowledgeable

Had a wonderful experience with our purchase of a Subaru Outback. Mario definitely goes the extra mile and all of the staff are friendly and knowledgeable. Looking forward to a great relationship with this dealership.

I bought a 2018 Subaru Impreza Sport this past weekend and I am still in love with it! Mario was beyond great. He was able to answer all of questions. He was even able to inform me on things I wouldnt even think to ask myself. This shows the level of knowledge he has on these cars. The entire staff was very friendly and made the whole experience super easy!

They lie and dishonestly slide you credit applications when you already have a loan through a credit bureau and state 5 times you dont want a loan through Subaru. Zack, Amanda, and Irene tell you customers are important but lie or dont help you any way. Be aware. The car is great but the conglomerate Subaru and their representatives at Waldorf and the person who told me to contact them to resolve the issue do not care about the customer and cant get anything accomplished unless it suits them.

OMG... Love the service here!!! I called on Friday to make an appointment to get my crosstreck detailed and just some other checks... One being my radio. I spoke with Troy and he helped me out from appointment to setting me up with a loaner car. Troy and Steven were the greatest. They broke everything down and was honest about the radio and detailing my vehicle. When I pulled up it looked like a brand new 🚗! Thank you soo much customer for life! #Subienation

Took my recently purchased used 08 STI in for service, and had it diagnosed quickly as a cylinder failure, requiring a short block replacement. This situation was only made worse by the company I got an extended warranty from refusing to accept the repair claim, claiming it was pre-existing damage.Jon Thomidis, the Service Consultant, was consistently helpful, friendly, and patient. He made sure to be readily available by cell phone, assisted me in trying to get the warranty company to accept the claim, and allowed me to store my vehicle there for over 3 months as I tried (ultimately unsuccessfuly) to resolve this situation. Once the job was started, the service department was always upfront with the pricing, and didnt try to nickle & dime on shop supplies or anything. The job was quick and I was kept in the loop with updates and photos during the process. They also replaced my clutch for only about $130 extra by burying the costs in the main job.My experience with the service department was exceptional; by far the best dealership service Ive had. Ourisman is nothing like the typical dealership service; theyre true professionals.

(Long Post) Amazing deal they got for us. So much so we got 2 cars (1 new and 1 used) ! My wife was, but wasnt sure what she wanted (Took 4 trips from VA to MD) over a week+, but Moe (Salesman) and Misha (Finance manager) were beyond patient, honest and supportive. I cant compliment them enough on their honesty, hard work, knowledge base and dedication to get my wife and I into relaible cars with great rates/payments. Moe came in on his days off (Twice) just for us to look at cars, no hesitation ! Misha answered all my questions directly by phone and in person. Moe and Misha make a superb team! Misha, hands down is the Best Ive seen/dealt with in the business for financing hands down (Brought 7 cars so far in my life). And...Actually learned some new things about financing from Misha ! She didnt run our credit 10 times either... She told me every step she wanted to take and all of my options upfront, the impact/outcomes. I will be purchasing my next car from them for sure ! Yes, we tried in VA... bait and switched twice..once in culpeper and once in chantilly. Culpeper dealer, Ran my wifes credit on a car she wanted and then said the car was already sold, we got up and walked out... the 2nd deal I had (Chantilly) after a 4 days of negotiations, we settled on a price. So, I was on my way to the dealer in Chantilly with cash to buy and they called me as im 5 min away and said someone else just showed up and is doing paperwork to buy it...!!! I know it may sound crazy to buy a car based off of the salesman and finance manager, but I can tell you I will not give my business/money to unorganized, untrust worthy and impatient businesses. The two VA dealers offered nothing, either of them, Barely an apology. Moe and Misha set the Platinum + standard for me ! Worth every 2+ hour drive I did up there. I love these 2 cars !!!Thank You Waldorf Subaru Team for your integrity, dedication and being upfront, honest, hororable and patient !!! You have earned a customer for life***

The dealership has a very warm and friendly feeling from the time you walk in. I was personally greeted by the sales manager, Amanda Sisk, and introduced to my personal salesman, Angelo. He was very knowledgeable regarding his product and had a great personality. The financial closing was quick and painless. Kudos to Zach and Riley or Ryan(??). Everyone seemed genuinely happy for me and walked me to the door to say good bye. This dealership is a gem and I loved my car buying experience.

Purchased my new Outback last year and could not ask for a better buying experience. Sales staff was very friendly, helpful and informative.I have also used the service department several times with a similar staff experience of helpful and friendly staff. The quality and timeliness of service was excellent.I would definitely recommend this dealer for both sales and service.

We bought a new Subaru Legacy this weekend and could not be happier. Mario especially was very attentive and able to answer all our questions to make the right choice. The entire staff was pleasant to work with in completing the car buying process.

I wish I could give them no stars! Im an elderly woman on a fixed income. I brought my vehicle in for service as I have been a customer since 2015. The auto mechanic damaged my vehicle. The dealership promised to order a replacement part to repair the vehicle. Ive endeavored to resolve this issue with the service department. Unfortunately, theyve ceased communication with me. The damaged console was glued by the dealership. They are not accepting responsibility for the damage to my car.

I recently had my Outback in for service. The service writers were very friendly. My free 27 point inspection was a great bonus. The tech, Josh, brought me out into the shop and showed me exactly where my oil leak was coming from while explaining in laymans terms exactly what caused it and what would fix it. I definitely will recommend this shop to everyone.

George Constantino took great care of my fiance and I when purchasing our very first vehicle. He made the experience enjoyable and stress free, while giving us great, in-depth information on all the features of our Subaru Forrester. Above all, he worked with us and our budget, and we couldnt be any happier with our experience with him. If youre ever in the area, and looking for a new Subaru, Mazda, or Volkswagen, George is your man!

I recently purchased a 2015 Forester on Saturday, June 29, 2019 had a great experience. My salesperson was Mario Ballesteros. I would work with him again in the future when I need another car.

I have always had a positive experience with the staff right down to the detailers that clean my car. Many thanks for all you do. Every time. Laura

Look, I try to understand backups and expectedly busy hours, but waiting nearly 2.5 hours for an oil change and rotation is at the upper limits of my patience, especially since I made an appointment. Service guy was willing to take off the next time I come in, but I think Ill either go somewhere else or do it myself.

My experience at this dealership was very positive. Eric Rushing, my sales consultant was very accommodating. They went out of their way to get me financed and I am enjoying my new car!Susan

Mario was awesome 😁 within just a few minutes of emailing them about my interest in my Subaru Crosstrek, he had emailed me back and set up an appointment time. My husband and I live 2 1/2 hours away so we left early and ended up getting there early and he was free to come out and help us anyway! We went on a test drive and ended up loving the car ❤️ He is a very personable person who seemed to just be trying to help us find the car we need rather than just trying to sell us one. If you want a Subaru, go see Mario!!

Recently purchased a new Subaru from Oursiman Subaru of Waldorf and could not be happier with the customer service. Not only was the price of the car exceptionally reasonable, the staff and management (Lloyd and Vince) were extremely thorough and answered all my questions/concerns very quickly. I highly recommend this dealership for your next purchase.

My experience at Ourisman was amazing! My sales advisor Mario knew all his stuff and provided me with excellent service. 10/10 would recommend Mario and this Subaru dealership!

We just purchased our 2nd Subaru. We couldnt be more happy with our Outback and with Ourisman Subaru Waldorf. Special thanks to Mario Ballesteros for going above and beyond to make our Outback dreams a reality!! If you are in the market to purchase a vehicle, give Mario a call. Youll be glad you did!

We encountered the most easygoing, courteous and helpful salesman...Mr. Wil Curtis worked with us and for us to make sure we rode out of there happy and satisfied. We recommend you to check him out. He’ll do the same for you.

Went there originally to browse. As soon as I met Mario, I realised this was a place I wanted to do business. Not only are the products Subaru has to offer are amazing...the level of customer service, expertise, and professionalism can not be matched by any other business that Ive ever come across.

Great customer service- the knowledge and passion about my new Subaru from my sales lead (Mario) was outstanding. A great feeling from the time I entered Ourisman, to follow up after the sale.

I test drove and ended up buying a 2017 WRX at Wes Greenways in Waldorf. My sales experience with George was the best Ive had with a dealership.After the sale, he thoroughly explained all of my cars features and introduced me to the service folks. George is very knowledgeable, friendly, and not pushy. Its obvious that he enjoys being there.Highly recommended and I love the car!

I started looking for new vehicles online and wanted to test drive the Subaru Crosstrek. I received a phone call from Mario Ballesteros and we set up a test drive. The test drive went well and I let him know that I needed to go and test drive a few other vehicles before I Made a decision. He said that is ok. We want to make sure we get you in the right vehicle with no pressure. He said he would follow up in a few days. Mario emailed me on Wednesday and I said that I wanted to make the deal and we did on Friday. They had to pull the color I wanted from another area. So I get to the dealership on Friday to find out the vehicle had not arrived yet no worries. I still purchased the vehicle And they let me use an outback until my vehicle came in on Monday. Ok kinda bummed but I understood. Well Mario continued to keep me in the loop on the progress of the vehicle. He calls me The next day to let me know that the vehicle was there and they were finishing up the extras I was having done and that it would be ready at 2. Awesome, I get to the appointment and there my car is. Mario actually went above and beyond to get my vehicle . I would highly recommend Ourisman Subaru to anyone looking for a new vehicle. The staff was very friendly and knowledgable. There was absolutely no pressure. Thank you again!Kim Simpson

Mario was very responsive, courteous and knowledgeable on the vehicle I was interested in. He worked with me to address all concerns and agree on a fair price. I highly recommend Mario and the Ourisman team, my best car buying experience ever.

Horrible service... well let me clarify. Megan is great and very attentive. But the actual people doing the service take their lovely time. I didnt notice the difference in service time until I went to two different Subaru service locations and they were fast.

Angelo and the entire Subaru team made my first car purchase worthwhile. Purchased a 2018 Subaru Impreza Sport with all the features I could ask for AND MORE!From choosing the car and filling out the paperwork, Nick and Zach were extremely helpful and efficient in getting me one step closer to my new car. I highly recommend this dealership to anyone looking for a Subaru as I would work with them in the future.

I was very happy with my experience here. The staff was very friendly and easy to work with. My sales person, Mario, helped me through the process and answered all of my questions.

George Constantino is your go-to guy. He has vast knowledge of all the current and previous year Subaru cars and was able to tell me the different key features between different model years . He will put you in a car you will truly be happy to drive at the budget you have. It was a pleasant experience dealing with George as he made the car buying experience enjoyable and stress free. If you are ever interested in purchasing a car from this dealership, see George and you will definitely be treated like family.

I would like to thank the staff of Ourisman Subaru for the wonderful accommodation and experience about car buying and direct to the point financial advise. Mario and the rest of the staff had been professional with handling the task. Kudos to the team!!

The air-conditioner in my car had stopped working. I sat on put off getting it fixed because I dread going and having my car worked on, as I have had previous bad experiences at other locations. This week I had to go, as I have two very young children and it is getting too hot do drive around doing errands with them. Jonathan was my service rep and he was WONDERFUL. He kept me up to date on what was going on with my vehicle, made sure that the part to my car was ordered in a timely manner, and when I brought my vehicle back to have the new part placed in my car, he even made sure my baby and I had transportation back home. When I picked up my car, it had been washed, the tires had been inflated and cleaned. I HIGHLY recommend Ourisman Subaru, they will treat you like family and make sure you are taken care of.

I just bought a used subaru from Lee Nguyen, and it was a wonderful first time buying experience. Lee was to the point and fair on everything. The finance manager was the same way and no one tried to push anything extra on me. I would have no problems going back to them. Price was as advertised and I was able to negotiate a little lower for the car. Thanks for a great first car buying experience!

Robert Wiley was very friendly and helpful. No pressure at all. We test rode 3 different cars and by the end of the day we were hot, hungry, tired and irritable. Robert told us just to go home and think it over. Most other dealers Ive been at wouldve keep the pressure up. We went back the next day and got the car we wanted at a great deal.Zack the finance manager was very friendly as well.Overall I couldnt have had a better buying experience.

We had a very good experience purchasing a very clean, used Subaru Crosstrek (our family’s 4th Subaru) from Aaron H., with helpful guidance from Amanda S. We were treated professionally & efficiently, and able to openly negotiate the final deal. Aaron answered all of our questions and was easy to work with. Thank you team!

I have been looking into subarus specifically the Forester, for awhile now and was 98% certain this was the one I wanted. My husband and I stopped in at approx. 5pm one evening just to take a look and test drive to be certain I would be comfortable. We had the fortunate good luck to be greeted by Mario. 3 test drives, 2 brake checks, and 1 very gracious 65 tester later I was 100% certain the Forester was for me. I was very specific on what safety features I wanted and amenities. As luck would have it they were getting the exact car in the next day in the color I wanted!!! Kissmet!!! We schedule an appt a few days later to come back and acquire my new beauty. Yall, Mario is hands down the best car sales man Ive ever had the pleasure of working with. He did such a great job that we bought 2 Foresters from him. I can honestly say, I have never enjoyed spending 5 hours at a car dealership more than I did at Ourisman. Every single person made us feel welcome and at ease.Thank you again Mario for all your patience and knowledge .... and for ensuring I didnt have to drive a peasant vehicle 😂.

Thank you to Erik and AJ for your help in the purchase of my new Atlas. Your sales team worked hard to get the deal done, and I am very appreciative. I love the new car!

They’re not really interested in the customer...can’t be bothered to pick up the phone. Guess I’ll take my business elsewhere.

I am Ellen C. I just bought a 2015 Mazda CX 5 from Wes Greenways Mazda in Waldorf, MD. I am so happy with the customer service from my sales consultant Erik Rushing; Business Manager, Lisa Henderson and Omar. Everyone was very accommodating, honest, fair and fast! I will buy from them again and again! If you want to skip the run around, contact Erik Rushing and buy with him. Hell go above and beyond!

I came in for a brake lamp switch recall on May 2nd 2019. I thought that this may have been why my brake lamp went out. According to them, due to an inspection they told me I needed an oil change(Which was blatantly obvious by my oil change by date sticker), but they did not tell me that my brake light was out. At first I thought that the brake lamp switch recall may have fixed the issue but it did not. I did not find out my brake light was out again until I was stopped by a police officer. This tells me two things they did not inspect my car and I dont even know if they actually fixed my brake lamp switch. The reasoning behind this is because how did they even check if the fix worked if my brake lamp was already out? I wouldnt recommend getting service here since I dont think they fully inspect the car when you bring it in and they are mainly focusing on a quick cash grab.

We bought a 2018 Outback with Marios help. From just a few email comments he picked the car on the lot that he felt was the best fit. Knocked it out of the park. He chose the right one and we left with it in a couple hours. There was no need to look at the rest. Thank you Mario.

Ms. Proctor is extremely personable and professional. She took the time to answer every question with out hesitation. Thank you for the outstanding service that was given.