They told me they were 30 min away, after an hour goes by they call to reschedule to the next day at 9:30am. The next morning they won’t answer the phone then 9:30 comes and they’re asking to reschedule till 12. Don’t have time for poor communication and poor customer service. Will not try to use this business again.
They did exactly what I asked AND MORE! I needed a lifter replaced and head gasket seal. They are efficient and knowledgeable! Thought I had a rear main seal oil leaked but they thoroughly checked and saw that my oil sensor was loose and that’s where the leak was. Tightened the sensor and got my truck back to me ASAP!
I was recommended to this shop and was skeptical because I had a lot of work to be done and never had a vehicle requiring that much work. The mechanic did an awesome job. They communicated honestly very well from start to finish. Very flexible! I received the service that I was promised plus more because they fixed and informed me of some other issues they noted. Pricing is very reasonable. I highly recommend this business and would use them again in the future if needed!
I had been waiting to hear from my mechanic for a few days to tune my daughters car. Something had happen to my mechanic. I needed to get my daughters car tuned and service quickly to get her back to college since I did not hear back from my guy. A small still voice said in side of me, mobile car service. I googled and came across Key Mechanics. This guy was very responsive, answered all my questions that I kept texting him and shared immediately that he can service our needs asap! He did!! I was extremely impressed with his professionalism and quick service, providing the right person to do the right job.Thank you Key Mechanics for being there and getting my daughter back to college safely.
Great service! It was fast and easy, saved me a lot of money compared to other places!
I was skeptical at first because I had never used mobile car service before, but then because of COVID and needing quick brake service I selected Key Mechanics in Waldorf based on their web reviews. Key Mechanics was convenient, exceptionally quick, better price compared to traditional shops, with superb customer service! The mechanic pulled up, told me I needed to do nothing, not even come outside. He was super friendly and professional, quickly fixed and test drove my car, and then was gone. I didn’t have to do a thing to assist him in servicing my car. I called the office after the brakes were done to pay for the service, which the rep was most accommodating. The service rep suggested sending me an invoice via text or email for security purposes, rather than taking my credit card information over the phone. And the cost of the brake repair was way cheaper than going into a traditional shop. Customer service was superb. I’m using Key Mechanics for ALL of my mobile car repairs! They are totally worth it!
These guys are great. Open late. Friendly service. Good prices. I honestly have no complaints about them. I even saved their number in my phone for future visits. I cant recommend them enough
I have been looking for a few days for a mobile auto mechanic to work on my 97 Dakota. Needed a fuel pump replacement and a belt replacement. The first two mobile mechanics I contacted responded on the initial request than went dark. I opened a chat with Key Mechanics at 10pm on a holiday and received a response in minutes. They fit me into their schedule a day later. The team that came on-site was professional, courteous did a good job, completed the repairs for a very good price. No up-sell, no hidden costs and a job well done. If you need a mechanic That is willing to come to you, check them out.
Key the owner was awesome! You can tell he is very passionate about his team and business. Had a few hiccups but Key was a phone call away and was very responsive. The repair was completed fixing the issue. This is a business I would recommend and use again based on the interaction with Key and that my vehicle was fixed.
I had a radiator, rotors & brake pads, wheel bearing, and a new battery installed on my 2006 GMC Yukon Denali. Key and his partner (sorry I didn’t catch his name) came to my home and got the work done in a timely manner for a very good price. They were both down to earth and answered any questions I had. He is definitely my new mechanic. If you want an honest person that knows what he’s doing call Key Mechanics you will not be disappointed! Thanks again Key!!
The young, consummate professionals at Key Mechanics were knowledgeable, attentive, courteous, timely and thorough. They came the same day that I called, diagnosed the problems, ordered the parts and repaired the vehicle in no time at all. They checked and double checked their work and made sure that the car was in great condition. I enthusiastically encourage others to utilize their services. Their prices were more than fair, they were extremely competitive, and I now consider them our family mechanics! They are fixing my daughter’s car next!
Key used to be great! Now that he uses Derrick who has no transportation, no working phone, no voice mailbox, and no working memory, it is hard to get repairs completed. Every time I call Derrick, he thinks Im someone else. Not to mention Ive already paid him over $300 to work on my truck. This first $300 charge was paid after a $150 estimate. His estimates are off. His time of arrival is off if he shows up at all. Lastly, he would rather play video games than repair vehicles. The Saturday I went to get my truck, it was zip tied for the repair and he was too busy with a game he was in the middle of so he quickly ran back into the shop. I would not trust anyone but Key, but he isnt around much nowadays.
Called another company before calling Key Mechanics and they scheduled me for the next day. Mind you this is 9pm on a Tuesday and I needed someone there ASAP. Someone contacted me via text asking me what service do I need. I explained to them the situation and the vehicle and for a fee they would send someone out when hes done with his routes (Emergency Services) . I agreed and a mechanic by the name of Derrick called me explaining that he has one job in front of me and hell call when hes done. He did he arrived at my residence at 12:15am and started working immediately. 4+ hours later he was done. He was very knowledgeable, friendly, professional, and all around a great guy. I would definitely recommend this company if you are in need of a Mobile Mechanic! Oh yeah, I forgot to mention the company that I called before calling Key Mechanics. They did call me back Wednesday, but had to push me back another day😐. Thats cool, but I dont need your service ✌🏽.
Excellent work, very thorough job, will definitely work with them again.
I contacted Key Mechanics at about 7:45pm Saturday evening. I needed emergency brake service. Key Mechanics we’re pulling up to my home at 8:20pm, they repaired my brakes and were gone by 9:00pm. There service was courteous, efficient, professional and very reasonable. They have received a loyal client. I HIGHLY Recommend Key Mechanics to anyone and everyone.
Great quality work and cost. Would definitely recommend to family and friends.
I was searching the internet for car mechanics that come to your home. Thats how I found Key Mechanics. The service is outstanding from initial outreach (they responded in less than 10 minutes) to completed job less than 24 hours later. Chris, my mechanic, was courteous, friendly, and very knowledgeable. Notice Ive already claimed him as my mechanic! Ive already asked for another estimate for a job fixing my heater. Looking forward to many more years with my 2005 thanks to this company.
I used Key mechanic mobile for struts and shock service for our 2008 Lexus RX 350. First Keon and Kris provided good customer service from the time you first book an appointment online. The prices are very reasonable and they will also order the parts. I highly recommend them!
Called this business at 8:30am by 9:30 am the mechanic Derrick was at the used car dealer that I am buying a car from and performed a full pre car buy inspection for me on the lot. He informed me of what needed to be done and by what inspection standards. He communicated well and helped me to make an informed decision based on his analysis. Will definitely be using their services again!
The service was very poor. Mechanic never return or Call to complete service. I will not recommend or use service ever again. Took my money and ran.It has been two weeks and not a word.
Got a huge estimate from my dealership to fix a loud knocking sound. Called key mechanics and got a price for the repair and Derrick came out. Derrick told me that the repair requested wasn’t needed and what was causing that sound was the lower control arm. Showed me everything and returned a few days later with the correct part and did the install. Test drove it afterwards and the knocking was gone. I will definitely use key mechanic again! Derrick was great and professional and I trusted his assessments and he was right! Save yourself time and get a great price with key mechanic!
Found my new go-to mechanics! I had my front & rear rotors and pads replaced in about 2 hours and I didnt have to leave home. They were professional and courteous from the first contact. Explaining what parts were needed, options for scope/costs and were flexible regarding installation. He was transparent with the pricing structure and provided additional guidance on what to expect now that the work is done. Not to mention, they were WAY cheaper than the dealership. I definitely recommend Key Mechanics, they have changed the way I look at auto repair.
First off.. Just Wow!!! Excellent customer service!So apparently, I had forgoten my appointment time and showed up a whole day early... OopsNo worries though these guys did a fantastic job same day! They were extremely helpful, respectful, and knowledgeable!! They did everything I needed for a awesome price! I will definitely be going back!
While on a family road trip we Had a sudden issue with our brakes After contacting multiple mechanics in the area nobody could help other then key mechanics. The front desk had helped us to get in contact with Derrick. Derrick is one of there mechanics He’s a real kind guy. He even gave my sister and mother a place to sit with a fan on them while he working on the car. He worked diligently and explained everything thoroughly. They knew we where in a pinch and did not take advantage of us with prices and was extremely fair.Thank you again -Paul from MassachusettsP.S Even stayed in contact the next day to make sure the work was good.
They are real professional very knowledgeable and get the job done and I will use them again.
Job well done,will use them again
Very prompt service reasonable prices will take my vehicles there from now on
Needed my Alternator fixed great customer service will use service again
I had a great experience using Key Mechanics. I assumed that I needed rear brake pads based off a noise I was hearing. They came to my home, looked at the rear ..and the pads were fine. They volunteered to look at the front, and found that my front rotors were bad (and the wrong size). My mechanic made a phone call, and a my new set of rotors were delivered, and were installed on the spot. If you are looking for a good, honest mechanic.....Key Mechanics is it!!!
They showed up when they said they would, great customer service, and quality reasonably priced work. Key Mechanics was the perfect company to call when my battery died during the lockdown. They installed my new battery and even took the time to check my brakes and fluids! Im glad I found them and Im sure Ill be using them again in the future!
I can say with all honesty that I chose the right place to perform the services that I needed. Any future mechanical services that I need, this will definitely be my choice.
Key did great and very professional job for my car ac, they are friendly and very honest and affordable price .
Very nice! Ive been looking for a home mechanic I think I found them. I didnt feel like they were going to try to get one over me. They were very clear with how much and quick!
Trayvon showed up and did his thing, would highly recommend again!
Keon stayed out in the sun for 5 hours until he was able to change my alternator and belt. He did an excellent job with a great attitude. Justin was willing to assist in any way possible. And made the time go by quick! I was so grateful! Affordable and great service!
They were courteous and thorough with assessing my cars issues. My car was fixed right there in my driveway in about an hour. I’m very impressed! Will definitely call them back again! My schedule is very busy so this mobile system means everything to me. Great job guys 👍🏼
They are reliable and FAST! Very professional and friendly. Definitely my new mechanics! I appreciate them getting me back on the road so fast.
Key Mechanics is a professional team that will handle your automotive care with integrity and excellence. I have hired many mechanics over the years. I hope that I will never have to find a mechanic team again. I look forward to Key Mechanics servicing my vehicles and advising me on vehicle related matters. They are beyond 5 stars!
Great customer service! Convenient hours for working people who have a busy schedule! I called and the mechanic came to my home the next day! He was pleasant, knowledgeable, and professional. There was no hassling to get work done that I didn’t need, which was such a RELIEF! Most importantly they have great HONEST service! I’ve found my new auto repair shop!
Transparent, Professional, and Efficient are the three words that best describes Key Mechanics. Phenomenal job and great customer service all around! Lashawn Smith turned a nightmare into a walk in the park. About two weeks ago I was changing the oil on my Fiancés 03 Honda Accord and the oil filter would not come off. So I took a screw driver and pierced it through the other side trying to get a better grip (Bonehead move). So I ended up ripping the entire base off of the filter leaving the other half still attached.I tried everything in the book to get it off for the last two weeks and nothing worked. So I called Key Mechanics and told them my situation. They sympathized with me and understood that I was in a stressful situation. So before the day was over Lashawn came by and worked wonders and took the piece off in 10 minutes! Lashawn is the best of the best with 20 years plus experience! I asked him a series of questions and the one that displayed his character the most was... If money was not a factor would you still be working as a mechanics? He answered of course this is what I love to do! Future clients you are not getting your typical copy and paste mechanics that just gets the job done to collect a paycheck . You are getting Passionate Mechanics that love their craft! What more can you ask for?! Job well done Key Mechanics I will be referring your business to everyone I know!
I called key Mechanics Because my radiator broke and they brought everything to my house . So, If I could give them 10 ⭐️ Star I would! Excellent service. Very professional and transparent.Keep up the great work! 👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼
The best mechanics out there!!! I’d put them up against any dealership mechanics they’ve always been able to help me and they come to you...that alone should at least make you want to try them out you won’t be disappointed. Almost forgot to mention FAIR prices also!!
Key Mechanics is professional and extremely helpful business! I needed a battery changed and was turned away from a place due to my car type. However, I was able to get assistance from a technician the same day I called with Key Mechanics -- and at an affordable price!
My experience with key mechanics was very good. The guys knew their job, very professional, and most of all their prices are very reasonable and affordable. They will go out their way to get the job done. I would recommend them to anyone. Thank you so much for fixing my car. I will use them for now on and the greatest thing is, they come to your residence. Thats a plus
All I can say is wow. Great freaking company and very reasonable. Very friendly and explains the process and the problem. Nothing is hidden with them. A+ company.
I got my front and back brakes and rotors replaced. They were prompt, knowledgeable and efficient.
Great service, would request again. My brakes don’t squeak anymore and the price is very affordable.
Ive been using Key as my auto mechanic for a couple of years now. Him and his crew are professional, friendly, provide exceptional service and you cant beat his prices, anywhere.I highly recommend his services to people in need of auto repairs. Trust me, you wont be disappointed.
I have had work done by this company a few times. Keon is always courteous and on time. His prices are fair and the work is exceptional! If you’re in need of a trustworthy professional mechanic, look no further!!!
We had a few questions and a minor fix. Key Mechanics were responsive in returning my message, updated me on their arrival status and were VERY knowledgeable. I highly recommend them to come out and i will be using them again. Keon not sure if that is the correct spelling but he was great! I enjoyed doing business with him. Highly Recommend
Great mechanics, made sure I was happy with the work and was able to do all the work with in a timely manner so I can have my car back for work, I highly recommend them
Awesome experience. Mechanics were professional, honest and affordable. It was super convenient having someone come to my home to service my vehicle. When I first heard about a mobile auto repair, I was a little skeptical, but they made me a believer. I will use them again with zero hesitation and refer them as well.
I had my shocks fixed on my 2004 Lincoln Navigator recently. What a Great Experience!!! I will definitely recommend Key Mechanics Services to anyone who need their vehicle fixed without their pockets being broke😀😀😀 They are knowledgeable, truthful, and professional all in one😀😀😀
What a great company! Key Mechanics Mobile Auto Repair took care of my brakes, and I find them to be very thorough, honest, and quit reasonable. I definitely will be contacting them again, and will share their information with others.
Key Mechanics did a great job with my rear brake pad replacement. They were very helpful, and even helped me determine that I didn’t need a serpentine belt replacement. It was so convenient to have them service my car at home. I would recommend them to anyone for brakes and other car services.
I love the convenience of not having to leave my home to get repairs done and get them done at a good price
Both Keon (Owner) and Master Technician (Darren) were perfect examples of true professionalism. They arrived on time as promised, verified what they were to do, executed the tasks, and appropriately addressed any question or concerns I had. Without hesitation, I HIGHLY RECOMMEND KEY MECHANICS MOBILE AUTO REPAIR! Blessings!
This company is absolutely awesome and can fix any type of car. A tech came and fixed my Mercedes and it is driving fantastic!!! I recommend this company to everyone. Great Customer Service as well.
Derrick was sent to repair the ac in my car. He worked diligently and patiently though we had some obstacles like a missing part from a new compressor. He noticed a bad valve cover gasket, replaced that too. Excellent worker, intelligent and polite. He saw the tire sensor broken. Told me where to get that fixed. Amazing work.
As a person, who usually goes to the dealership for service on their car, I was skeptical. However, Keon arrived on time and was very professional. He couldve charged me anything but his price was reasonable. Not to mention, my car was up and running without having to wait 3 days for it to get fixed. I will definitely keep his number. I will recommend him to anyone with car problems.
My starter on my 96 Mercedes Benz E320 went bad on me. I called Key Mechanics and they took good care of me and got me back on the road in no time. The mechanic that came out made sure it was just the starter and after his diagnostic, we got the new starter and my car started right up. I would definitely recommend using them to anyone and they are now my go to mechanics for my car. Thanks again guys👍🏽👍🏽
Was very informative about what was wrong with my car and addressed my concerns immediately. I felt keys mechanic cares about your safety in your vehicle and not how much money they can get from you. Very pleased and will refer to others in my area.
I am so please with my service from Key Mechanics. I am not going anywhere else from now on! Their customer service was above and beyond. By the way, their pricing are very reasonable. Key Mechanics have given me such a peace of mind now with my vehicle.
Had my brakes and rotors change right in my parking spot at home. No hours on top of hours waiting at the dealership. These guys were quick too. I will be using them to do my other car soon.
I would highly recommend Key Mechanics for all of your automobile repairs. Keon the owner is awesome, patient and very knowledgeable. He was able to assist me with not only my American car repairs but my foreign car as well. When my car broke down he even offered me a ride home. When he told me what time he would be to my home to repair my vehicles they were here on time ready to complete the repairs with no problems. His prices are very reasonable and they cleaned up all debris that were left behind. I would definitely recommend them with no reservation. Thank you and Key Mechanics keep up the good and honest work ethics you have. Blessings, Wanda
These guys are great! They are fast, knowledgeable and affordable. The tech named Dereck came to my place. He explained his diagnostic process and had my truck running in 20 minutes. This is the best automotive experience I’ve ever had.
Great experience! Came through while I was at work fixed my car sent a video of my car running & that everything was fixed....great company great group of guys! Support them foreal
Excellent service right when you need them! The true definition of reliability and quality service, when the breaks on my wife car failed they came to her and replaced them in less than an hour. Definitely using them for future service!
Key Mechanics was awesome. Their attention to detail was outstanding. I highly recommend this company!
Service was done in a very professional manner and a reasonable price. Great job and will use them again.
Great working with these guys. Pleasant and responsive. Good work at a fair price. Give them a call
I had my brakes replaced with Key Machanics. They are fast, efficient and competitively priced. As a bonus they come to you. Who can top that ??? I will continue to call them for all my car needs. Thank you again
My mechanic was a no show and even tho I wasn’t scheduled with them they came the same day and started working on my car. The service was amazing can’t thank these guys enough.
My car (Ford Crown Vic 2005) blow cold air, instead of heat in the middle of the cold season. I went to Google to search for the best mechanic with excellent reviews and I found one in Key Mechanics.Keon and Derreck work on my car within 24 hours of my initial call. After spending about an hour checking and fixing it up, my car heater works again. I got charged $60 for the service. It is very reasonable, fast and friendly service.Best of all, they come to a place where your car parked instead of your bring it to a dishonest mechanic shop and leave there for days so they can run up the charge. I would not hesitate to recommend these professionals to anyone I know. You are the best in Waldorf, MD. Thank you for your service.
Excellent experience with Key Mechanics. I needed a strut replaced on a 2014 Acura MDX that required a significant amount of work. I reached out to Keon and he was able to come out to my residence and replace the strut. He was very courteous, shared his experience, and was dedicated to ensure the job was done safely and correctly. I highly recommend!
Good communication. Honest work. Good pricing.
Great experience came straight to my house and did good work. Fast and reliable
Great service all around!!
Keon (the owner) and Derrick (employee) were great. Not only were they on time, but they both have great personalities. The know their craft and value their work as well as their customer satisfaction. Im only ready going to use them for my other vehicles and any other work. Ive already passed their information on to my neighbor and my brother is about to set up an appointment to get work down. On top of all of this, I doubt the price they offer can be beat! I shopped around and noting came close. Ive found me a business owner who is about customer satisfaction! Thanks Keon and thanks Derrick!
Beware if you use them, they are unprofessional. They didnt diagnose my issue properly. When I rescheduled they didnt make 2 appointments. After texting the owner of the company I still couldnt get the mechanic to finish the work
I called these guys and they were here in less than 30 min. FAST, RELIABLE, AND PROFESSIONAL!
Exactly what you need excellent customer service and skills best mechanic good and very quick service
Excellent customer service and affordable
On time. Courteous mechanic. Fixed problem with my car. Definitely recommend Key Mechanics Mobile Auto Repair.
I had an issue with the boat on the trailer I needed to ship from Copart to the warehouse. Our company is based in FL, I didnt have an opportunity to be present there to control anything or figure out issues myself. I made bunch of phone calls and one company advised me to call Keon Wilson from Key Mechanics Mobile Auto Repair.I was so glad to make the next phone call. Why? Because it was the only one company who told me they would look how they can help me with it. They not just promised to do so, they really did! I got a call in a day with some suggestions. I took it.Then we had one more problem, that Copart didnt allow to get the mechanic to their location, so he had to get an account there. I dont think that anybody would do that while they havent got any penny from us yet, to be frank.Keon helped us multiple times with this boat trailer, he even consult us after his job was done.I BET, there arent many responsible mechanics as he is. So if you still had any doubts about trust to this company, Take Them Away. THEY WORTH IT! The most precious is that they build their business on trust. So I wish you customers who deserve service you provide!
Greetings !I would like to share my experience with key mechanics mobile auto repair ! Unbelievable iWhy is this, there’re professional, promt, curtious, honest, and highly skilled ! They did The job to my satisfaction ! It’s is rare that you find people that take so much pride in their vocation ! 110 % satisfied !
I know some might say its biased but. I am the head technician at Key Mechanics. We all take great pride in our work at all times we r all very professional at all times and always put the customer first I have been working with them for a few months now and I must say we know our stuff. The 1 thing that we will not do is work on something if we know we cant we r completely honest. Being a mobile company we can only do so much there are not many things that we cant do but it has happened that we were not able to fix someones vehicle but the customer is told that as soon as we realize its more than we can handle and they appreciate honesty. Also you will not find any other mobile shop with the low prices that we have if you do find someone cheaper we try to at least match their price if not come in cheaper. And last but not least we are quick when it comes to working on vehicles bcuz time is money. Even though we r quick we r very detailed and make sure the job is done right the 1st time. I tell everyone when I work on a vehicle it is safe enough for me to drive with my daughter. So that should say somethng about how much pride we all take in our work at all times. If u took the time to read this we appreciate it and if u have read this review and need work done mention this and we will give u a discount on any service you need done. Thank you reading this and we hope to hear from you soon. And may all of you continue to be BLESSED!!!
Always does a great job.
Does an Excellent Job,Strickly Professional.
Very professional and excellent work
Price and job was great, it was cold outside and they still came and got the job done.
It was fantastic service especially considering the high heat temperature they had to work in
Great service fast and easy
These guys are great
Friendly, helpful, and professional service!
Great & friendly service!
The company was very prompt efficient and responsive and diagnosed my my problem correctly.
Excellent experience and professional
Wonderful