Great customer service from Jimmy. On the phone and in person, what a guy! If youre ever reading this, Jimmy, that belt I got for the box fan worked great!

No issues here great staff

Great Experience With Jimmy Very Helpful..Great Customer Service 👌

Helpful staff, good prices, and fast service.

Excellent service and prices. Good variety.

As advertised, they had my part on order in 2dys

Honestly one of the worst experiences I’ve had in a Advanced Auto 🤦🏽‍♂️ The lack of common sense is crazy

Very knowledgeable staff very helpful with any & all car problems fair prices with lots of products to choose from

Great experience! I walked in to get air filters and maybe wiper blades, but I was unsure what sizes/type to purchase. Tony was extremely helpful, first looking up the sizes and then showing me the wiper blades. He offered suggestions/most often purchased, but left me alone to make my own decision (appreciated as Im a slow decider). He then was kind enough to come outside and help put the wiper blades on (something I havent done before). I felt respected and considered and Im so thankful for the service. Ill definitely be back for my auto part needs!

Quick service and professional staff. I called first to confirm that the part Im looking for is available at the location. The staff assisted me in no time and had the item ready for pickup when I came by the store. I will definitely return in the future whenever needed!

Thank you Ivan so much, so informational and helpful. Its amazing to get outstanding customer service because its so rare. I will honestly use this store more because of customer service like this. 😁 will be back. 🏎

The group of guys that work here were standing around talking & made some customers wait. Was in & out with good customer service

It was great

The BEST auto store in the WORLD!!!!

Great customer service!

When for lug nuts for my car they did not have the size that i need if you look carefully at the 4 lug wrench if has size 17,21,23 7/8 most cars now 18 19 and 20 on them be aware

Nice all,😊

This store is getting quite old but they make it look as nice as they can. They seem to be out of stock of a lot of parts so ordering is necessary. The staff is helpful and friendly. The prices are pretty good as well.

I went to purchase new headlight bulb for my car. The employees were very nice and knowledgeable. The guy I was talking to even told me which to buy and which to stay away from because the bulbs I was going to buy dont last. This was semi confirmed by my own experiences. Overall, they had more items on shelf than the one in Fort Washington.

Good service

Easy to find what you need, friendly staff can help if you have any questions.

Very helpful and knowledgeable

Ivan here is beyond helpful. Actually everyone at this location is beyond helpful, myself Im a idiot who doesnt know anything about cars. These guys when ever I go they provide above and beyond service to each of their customers with honest opinions. I highly recommend these guys for helping out everyone whos not so sharp with their car knowledge.

Good service

Quick and easy. Went in the exchange a 2 year old battery that had a 3 year warranty. No questions asked. In and out in less than 15 mins.

I love Advanced auto, everyone very friendly an helpful. An have helped me install parts for me no extra charge!

Customer service not good at all. Refuse to place my battery, they gave me the most ridiculous excuse. Auto zone is the way to go

The staff here is always extremely friendly and more than willing to help you find what you need. They offer military discounts too. Love it!

Very helpful customer service. I needed a new battery installed in my vehicle and luckily I went to the right place. My dad and I would never have gotten the battery in or out of my SUV. I have also bought windshield wipers for my previous SUV and they put them on for me. I didnt know they would do such a thing. I plan on going back for more of my vehicle needs.

Excellent service. Friendly employees. Easy to find merchandise

These guys are great and know there stuff. Also they will help you with the sale items to save you money. This will be my go to spot. Thanks Gordon you are on point.

My go to for auto needs. Friendly staff and great selection. They make ordering easy as well

Had what ineeded

Apparently this place hasnt changed since the last review two years ago. Their customer service isnt up to par. Id expect better from this area. Even though they have my part in stock, Ill just go to the auto zone off Livingston when Im headed into work to get what I need. Date: Nov 15, 2014.

Rude staff, no one ever answeres the phone, the manager stares at you like hes looking through you and acts like he doesnt want to be there, ever. Commerci accounts are treated poorly. I drive out of my way to go to a better store, I even have other stores order parts from them if need be, just so I dont have to deal with these people.

Second time coming to this location. Serious attitudes of 2 employees first time. Second time visiting, one of the same employees at this location. Same attitude, so I refused to check out with him. I wanted to get suspected bad battery test prior to my picking up my online order. First words out of his mouth Oh its after 5 pm. So I immediately responded do I need to cancel my order and go elsewhere to spend my money?

Had just what I was looking for m replacement light bulbs for my vehicle

Hands down the best customer service I have ever experienced at a parts store. Knowledgeable staff and they went the extra mile to even come out to my truck and help me figure out how to handle the problem. My only regret is that I dont live in this area and I was just passing through.

You get the best deals online and pick up in store . Luv it !

Customer service is 50% out of 100% long lines

Dont trust them, they arent even remotely mechanics and have 0 automotive knowledge.

I always get good service here I, Sometimes come here just to speak to Mr. Gordon He always have a smile On his face, and is always try to help you.

It used to be my go-to place for my car, but they no longer do battery testing (or only at weird times) and they told me five mins ago they dont test check engine codes anymore. Thats fine since that just means Ill go somewhere else for my business to get my codes checked and buy parts from there.

After a frustrating morning of trying to find a part that isnt made anymore I went to Advance. I was greeted politely by Ivan. I explained the situation and Ivan walked out to the truck with me to take a look. We put our heads together and had to engineer another way for the part to work. He offered me tools and everything I needed. I did buy some tools and cleaner just because he was so courteous. Id give Ivan 7 stars if it was an option. They definitely earned my business from now on.

I came in to buy windshield wipers. When I asked for assistance I was told by the female cashier who was standing at the register with no one in line, that I had to wait because she was waiting on another customer. The customer was with another store personal. She didnt assist me. I was a little upset because she could have look the size up and went back to the other customer by one click when he returned. Very poor service and customer service. I will not return to this store thats in my neighborhood.

Very poor customer service, took brake pads back for exchange and a manager (Spanish guy) told me to take them back to store where I purchase them (very bad attitude) from and the store I purchase send me there to get them Waldrof, md store 8980 please beware after you spend your money

SMH. That’s all I can say

Friendly Service

Recently had an issue with receiving incorrect brakepads for my car. When I took them back they made it right with the exchange and I appreciated the help they have given me.

Need more than 1 cashier for after work rush. Cashier was very helpful.

Knowledgeable employees eager to help! Great experience!

Great service and knowledgeable staff.

The only employees that you have there in that store that are good people and know what theyre doing is Rob Don Tony leave the rest of amount they aint worth $0. 02

Always great service and have your parts in stock.

Ryan I believe his name was. At the front counter was an excellent help! I was greeted promptly with a smile an a how can I help you today. I had recently bought bulbs for my 2010 GMC Sierra at another location an they were the wrong ones I needed an I asked him to look at my truck an see it as I believed mine had an aftermarket led lights installed not the original factory lights. So he promptly went to the truck with me with a screw driver! He opened the tail light an said I dint need to change the led bulbs at all it was brand new inside the conector was only dirty! So he cleaned the port out for me an took whole tail light assembly inside an cleaned my other conector off ! Like that wasn’t already enough he walked me back out to the truck ! An he re installed my tail light for me ! Then moment of truth we turned truck on an checked it! He was right! It was only dirty ! Silly me ! He is a true blessing an I couldn’t thank him enough ! He wouldt acept any money from me just for helping! So I ran after him an stuffed a tip in his shirt pocket an ran away haha so he couldn’t get it back! Anyway he is a great person! An very knowledgeable, helpful, funny and kind ! 5 stars 🌟 for sure worthy!

Great, friendly folks.. Great auto advice too

Staff seemed too reluctant to help. Waited for me to walk around and ask for help instead of asking upfront do I need assistance.

First place place I go to to get information on what I need could use some work but in the end I get what I need for a good price

An employee by the name of Campbell was talking to a customer that he knew and using language while in earshot of other customers. He went to go get a part from the back and said let me get that s**t for you. Very unprofessional for an employee

I came by to ask for help to test my battery for my car but the person who works thier is not very helpful. He told me to wait to his co worker who are always LATE! Ive waited 45 mins and i ask myself why he cant even help me and besides its very slow and im the only customer... I ask for help to jump my battery but hes portable jumper is dead no body charges that thing overnight and he left me hanging out side the parking lot and he went back inside with out telling me.. He never told me if hes coming back to help me! The worst! Customer service..

If I could give a zero, I would. I ordered a part for my car on the 3rd, they told me my pary PROBABLY/SHOULD ARRIVE ON the 6th . I gave them time and was wondering why no one called from the store to tell me that my part was ready for pick up. When I talked to the store manager and asked why I didnt recieve a call informing me that my car part was ready for pick up, he explained that they have many orders on the shelf ready for pick up and that they DONT HAVE THE TIME to be calling people and telling them that their orders are ready for pick up. This will be my first and last time dealing with the Advance Auto Parts store in Waldorf, md, they are unprofessionally operated.

Awesome educational tour. What a beuatiful part of Maryland!

THE WORSE !! WHO WORKS IN THIS PLACE !!!! I called for 2 days and was kept on hold for more than 5 minutes or more for what ? only for me to call back and be placed on hold. They answer the phones sounding dry as hell like they just woke up, the store is always nasty just like the their customer service I will go to Laplata or Brandywine where they answer their phones sounding happy and cheerful and ready to work !Advance Auto in Laplata has great customer service ! I really want to give no stars however thats not an option just like getting help is not a option at the Adance Auto on Crain Hgwy in Waldor MD

Tom was very helpful and installed my battery

They are never full and have good consumer service. My only gripe is when I came in for a part and they did not have it but a store like 20 minutes away did have it so I went to that store and they were not contacted by the other store so it was almost sold.

I had to replace my car battery, they installed for free! Great customer service!!

Have everything you need at great prices. Friendly staff.

Very well stocked however a little disappointed when cashier felt it was too much trouble to ring up military discount

Very knowledgeable and pleasant staff especially the manager

Theyre all right

Hmm

Awful phone customer service at both waldorf and Charlotte hallI just wanted a price both times Im on hold for almost 10 minutesScrew it pep boys was soo much friendlier

The customer service was 5 star quality

If it wasnt for Rob..Advance should Close there Door...Simply Brilliant...

Really helpful workers there

Nice place

Unfortunately, they did not carry the replacement windshield wiper blade I needed for my car.

Excellent customer service!

Very bad service, I made my order online 1 day before and when I got to pick it up I did not have the parts how that can happen so i drive for nothing I spend my time for nothing😠😡

Awesome folks to work with

Employees are rude STAY FAR AWAY FROM THIS PLACE THEY DONT CARE ABOUT THE CUSTOMERS TRUST ME I had back to back bad experiences and will not return

I called to ask about a part on my truck Jimmy who answered the phone thats the name he gave me asked me to hold on because he was on another call after a few minutes goes by the phone was hung up on purpose I called back an the phone ring for a awhile and I was hung up on again this is very unprofessional..

Good stuff

Always friendly service here

Everything I needed was in- stock.

Anything auto related....accesories....parts...special order parts.....oills...fluids....etc.....shop there all the time...

Very clean store but no greeting as we walked in or even Id we needed help or anything. Customer service was just not there. Not sure if it was because he just opened or what.

Very good experience.

Very helpful people

Great place

Treat customer badly

Very clean and stock shelves.

Hrlpgul staff

Good service

Helpful staff

Nice people

Parts available quickly

Amazing

Great

Good