Primo/Sparkletts stopped delivering water to my stores, when I contacted them which took 2 hours on hold before I got a person. Sparkletts said my account was transferred to a collection agency. The account was setup with auto draft because we have multiple locations. Sparkletts didnt call, send a letter, or e-mail.

Sparkletts Water is delicious. The delivery man is punctual and friendly.

Great and friendly service. Taste, quality, distilled, spring. Etc I rent 2 coolers and have instant hot water or cold. For only a couple bucks a month.

I have been a client of Sparkletts Water for the past 14 years and has been very satisfied with their services. Their delivery personals are always professional in their actions. I would highly recommend them to any home or business looking to outside bottle water service.

I have been having Sparkletts deliver water for a few years and never had any regret... I love having the cold water dispenser available at all times. I am certain Im healthier because I drink more water and less sodas etc. I have a bottom load water dispenser so there is no lifting and flipping, just slide it in...

Appreciate having this delivery service for water. It tastes great, its easy to update the quantity, you dont need to be home for the delivery and you can easily skip a delivery if you need it that week. Plus, their customer service is great. In the one instance where we had a leaky bottle, they were very helpful!

Trucks are not refrigerated so my water had been sitting in their hot truck all day and tastes like plastic now paid good money for water that is not drinkable thanks sparkletts, you guys really need to plan better and dont have a truck drive around all day where the waters basically cook the plastic into them.

Great Service

Between six and eight weeks ago I tried to become a Sparkletts customer. I received one home delivery and then they forgot about me. I have emailed them and received no response. On the few times I was able to get a working phone number for them, I was assured that I would not have any more issues and my deliveries would be regular. Last night I received an automated call stating that I would receive my delivery today. I received nothing. I could not reach customer service, I tried the live chat, but Jessica hung up on me. I have a friend who had the delivery persons cell number. I called and left a lengthy message. I received no answer.I will be closing my account. Evidently Sparkletts has enough customers and is not interested in my business.

Wow, horrible customer service. Won’t answer emails and I’ve been on hold for 45 minutes. I also asked for a call back and the connection was bad, I was put on hold. I just want to cancel my service, this is pathetic.

So enjoy their water, options of types & amounts but especially appreciate the ease of at-home delivery. Keep up the excellent service!

EXCELLENT CUSTOMER SERVICE, Rance is AWESOME. I highly recommend Sparkletts Water.

Terrible customer service - as others have said, huge effort required to get anything out of them.** they started raising my bill without notifying me!! **the delivery guy is nice and efficient. the company sucks.

Great value and service

The route man is always on time and always professional!

Our driver is always on time and very professional!!

Great customer service from our driver Rance! Thank you!

This is the second time that I have had a relationship with this company in 10 years. I should have learned the first time! I would like to point out where this company excels before I leave the negative review. First, their salesmen, the ones that come out and try to sell you their services, are GREAT Ive gotta say. I already had a bad taste in my mouth (no pun intended) from years before and was SUPER RELUCTANT to sign up for their services again buuut like I said, their salesmen are REALLY THAT GOOD!!! 2nd, the delivery guy we had (I wish I could remember his name) was very nice! He was cordial/friendly and always had a smile!Annnnd thats all Ive got! Our account was put into collections less than 7 days after I received my first notice of being PAST DUE. The reason our account was past due was because we had not received a delivery in almost 3 months. We always pay the driver with a check. Well, no deliveries, no payments! We had resorted to refilling our 5 gallon jugs at HEB. Anywho, we didnt find out we were in COLLECTIONS status until waiting on hold for nearly 15 min on the telephone with Sparkeletts/DS Services/Sierra Springs. When they finally picked up the phone, they ask for the account # and upon providing it, the young lady says oh, your account is in collections I cannot talk to you. I laughed and said Well, I want all of your equipment out of my store please. She responds with we hate to hear that sir. Will the 9th be okay with you? To which I respond with Perfect! thank you Then she immediately places me on another hold while my call is re-routed to a 3rd party collections company. I proceed to explain what is going on and why, and even the kind lady, Bernie, explains to me how silly DS Services is for placing my account in collections when it is barely past due and the past due amount is only for $140! Then she asks if I am going to return the equipment or pay an additional $440 dollars for the water cooler and the Keurig Coffee machine (darn salesmen came back months later and strapped me with that machine! I DONT EVEN DRINK COFFEE!! Did I mention how good their salesmen were?) Anyway, I explain to her that I already set up an appointment for them to come and pick up their equipment on the 9th. She seemed a little puzzled by that but tells me to make sure i get a signed receipt because Sparkeletts/DS Services/Sierra Springs has a bad habit of misplacing the equipment and their receipts and then the customers are left holding the bag.Fast-Foward a few days, I receive a hostile email from the 3rd party collections company about avoiding the embarrassment of legal action blah, blah, blah $440 is seriously past due. So I pick up the phone, give them a call, provide a case #, as well as a confirmation # indicating that I had paid my past due balance and that I was waiting on Sparkletts to come and pick up their equipment. The nice lady proceeds to tell me to MAKE SURE I get a signed receipt.....................! As soon as I hang up the phone with her I call Sparkletts to verify that we were still good for our appointment on the 9th. I am only on hold for 20 min this time waiting for someone to answer. When the lady finally does she says sir I cannot talk to you HERE WE GO AGAIN!! I politely ask her please, before you transfer me to the collections company, I would like to talk to your manager or supervisor please She then transfers me. After I am on hold AGAIN for nearly 10 min, the supervisor picks up and asks How may I help you? I reply I was just making sure you guys were still coming on the 9th to pick up my equipment She responds with Sir, once it is in collections, we no longer have anything to do with your service or the equipment. You have to call the collections company and they will arrange the pick up. There is nothing even on your account that indicates we are coming out on the 9th Now I am LIVID!!!!!! Guess what? I finally find out that I have to return the equipment myself to their closest branch office 40 miles away!

Better have an entire day to sit on hold

Keep calling and calling job answer pretty upset already to begin with!! So much for getting service with them

Poor poor customer service. Tired to set coffee services up and its like getting an act of Congress done. Very disappointed that I have to put my corporate account on a self purchase coffee program.

Great customer service!

Terrible customer service! Phone time is way to long for such a mediocre company!

On problems and company is very dependable.

I built the metal fence...poor wages