Was recommended Home Zone from friends who bought furniture from that place. Was super impressed with the collection! I had a lot of questions about the couch I wanted and Dustin Neumann was a huge help in answering any and all questions I had- whether about financial processing, furniture inquiries, and even just the Waco area in general. The whole process was very comfortable and set my anxious mind to ease. Thank you Dustin!
Torie was absolutely amazing and beyond helpful. Even when the store was busy she made sure to greet us and got to us as soon as possible. Our experience was wonderful and would recommend this store to anyone.
I went into the beautiful Waco store and loved what I saw!! Great furniture, excellent quality and great prices. Sidney was an excellent help, took time to show me what I was looking for and went above and beyond with customer service. She is to be commended! Thank you Sidney!!
Josh was an All-Star! Our Daughter was shopping for a Mini Sectional for her apartment. Josh allowed her and me our personal space while looking at the different selection options we had He was always nearby to answer any questions but never hovered over us. His professional and personal approach was pleasantly welcoming. The other staff members were always friendly and helpful as well. We purchased a beautiful Sofa and Oversized Chair in the exact color my Daughter had in mind. We were extremely PLEASED with our visit to Home Zone and KUDOS to JOSH! ⭐️⭐️⭐️⭐️⭐️‼️
I love this store. Wide variety of furniture and most of it In stock, and ready for delivery to be scheduled. I was greeted by Dustin who was friendly and very knowledgeable about everything. He didn’t hover and let me walk around on my own until I was ready to make the purchase. Very thorough and professionalI came back the next day to add a mattress to my existing order. Hannah was very helpful in adding it on to my existing order.Great experience with friendly staff and quality furniture
Josh was a tremendous help. He actively listened to my seating criteria and must haves. He knew exactly where to take me in the store to show me the best matches of my criteria. He even availed me to an available coupon and a cold drink. The purchase process was seamless. Great experience. Way to shine for Home Zone Josh.
Honestly I wasnt really sure about home zone until earlier this week when I bought a couch from them. The couch is good quality and was reasonably priced. Dustin was the sales associate that helped me. He didnt hover, but yet he was very attentive. He was also very patience which is greatly appreciated especially considering I asked about 100 questions. Overall I had an awesome experience here and will definitely be back in the future.
Worked with Dustin Nuemann at Home Zones Waco store. Dustin was very helpful, and went above and beyond as we were briefly in town looking to make a purchase for our daughter. Dustin was great to work with, and we appreciated his patience in helping us, on such a small purchase actually. Good guy, mature, and suspect hed make a good manager of his own store someday!
Dustin was a great salesman. He was very friendly and helpful. We asked a lot of questions and he maintained the same demeanor throughout the sale. I would recommend this place to anyone looking for nice furniture and great service.
Torie was super friendly and extremely helpful in finding the right furniture at the store. They have variety of items and the prices are very reasonable and cheaper compared to other furniture stores. I was lucky that I didn’t have to wait like 2 to 4 months to get the items delivered but is scheduled for delivery in a week. I would recommend anyone to visit this store and you will not regret it. Happy customer.
Shout out to my girls Tori and Breii for helping me with my Office furniture. Very honest and very professional women. Very thankful for their help and I definitely recommend home zone for your furniture purchases. Was very impressed. They even had water for me!
Very easy. Very clean. Such nice people. The furniture is delivered quickly and set up. No hidden fees. Brand new. Never touched. The cost? Well its the best still. Even after spending alot of time searching. And here is our Purchase. Very nice. Thank you everyone. Harris
Yall when I tell you this furniture store gives you more bang for your buck, you can take the savings to the bank. I have made several purchases from HOME ZONE and am pleased with the quality of each piece. The customer service is above and beyond and the floor supervisor Ruth McMillan is amazing.She and staff seem to go above and beyond to make shopping for furniture fun. NO stalking involved, just a warm greeting, advised about sales, and pointed in the right direction.I would suggest that newlyweds, college student with their first apartment or extreme bargain shoppers look in their clearance room. Full of last call and gently damaged items to start you off...better than Ikea.... (junk)But I digress ....On my most recent trip I went in pursuit of an ottoman that matched my football watching chair. I could have completed the purchase in 15 minutes and made it home for kickoff. But, I was 30 minutes late because thats the time it took me to scan the beautiful home accessories available throughout the store. Needless to say, I got a few of those too.I might mention the ottoman I purchased is identical to one at another furniture store in town, but HALF the price. The same was true when I shopped for the chair.Well worth a look and well worth an A+ review.
Dustin was amazing! He was very helpful and patient with my husband and myself while figuring out what bed we wanted. He made the whole process easy and was very friendly.
Torie V. Was awesome! She was super helpful, answered all our questions and was very honest. Nice selection, good prices and clean. We will definitely purchase here again.
Very nice people. Answered all of our question.
Torie was super helpful and caring, not pushy at all. We will definitely comes back!
Hannah was amazing and took great care of me and my son. You cant beat the 3 rooms for $2000. Its an excellent way for someone to furnish their home for an incredible price. My sons waiting for his to be delivered. 👍✌️
Yesterday, I stopped by the Home Zone store in Waco, TX, to look at sectionals. I had a nice experience while working with Breii. She was knowledgeable about the questions I asked. To my surprise, I chose a sectional that was IN STOCK and had a matching chair! Breii explained everything I should expect upon delivery of my furniture so there shouldn’t be any surprises!
We worked with Torie and she was super friendly and down to earth. She was very honest and helpful with our choices and confirmed we were making the right choice for us. He made it very easy and we were very comfortable working with her.
Great options at great prices. Dustin was fantastic in helping me choose a sofa while being patient in answering my many questions. Had a great time shopping where I otherwise despise it. All around fantastic experience. Will definitely be back.
Had such a pleasant experience here! Came in looking for new furniture and to get some quotes. Kyle was so helpful & wasn’t pushy at all! He showed us everything that he felt fit our needs and wants. He all of our questions and never once again was rude or frustrated with us. Ruth also helped us and she too was phenomenal! This was a great experience! Customer service was on point. The quality of the furniture was amazing! Everything was well built and very solid. The bed set we looked at was very heavy duty. Over all I would recommend Home Zone if you’re in the market for new quality furniture at a reasonable price with exceptional customer service!
I had several experiences in the Waco Home Zone over the last few weeks while I was picking out furniture for my living room. For the most part my experiences were fabulous. I dealt with Torie the most. She was so patient and helpful while I made sure of what I wanted and took measurements to make sure it would fit. There were a couple of times that I came in to double check measurements or show another piece of furniture I had changed my mind to and it was Torie’s day off. I dealt with every salesperson there over the three weeks it took me to settle on what I finally bought. (I’m kinda picky about furniture) The only salesperson that frustrated me, and actually made me leave the store out of frustration, was Douglas. He chose to try to take care of me and another customer even though there was another salesperson available. He told me three times that he “would be right back” and didn’t return. The first two times I found him after 15 minutes. The third time I just left the store.So overall the store was great, everything was clean, the furniture is great quality, and I will definitely recommend them to friends and family. Torie was especially great, knowledgeable, helpful, professional, and did everything she said she would.
When we went to Home Zone in Waco, The employees were very friendly and not at all pushy. We explained what we were looking for and the employee took us and showed us what they had. We bought a living room set. The price was very good. The furniture will be delivered next week and we can’t wait to see it in our living room. Next time I want furniture I will check with Home Zone first.
From the moment we walked in the employees were helpful and knowledgeable. There was a large selection of furniture to choose from. Josh, our salesperson, went above and beyond to make sure we were able to purchase the exact items we were looking for that day.
Torie was amazing gave information and gave us time to look at what we liked. Was amazing to feel like I had decided for our family not just to make a sale but to make us feel happy! Thank you very much!
Wish I would have visited Home Zone sooner!!! They have great quality furniture, competitive prices, and wonderful customer service. I would like to give a huge shout out to Mr. Douglas for being so kind and helpful. The no pressure to buy atmosphere was a fresh of breath air compared to every other furniture store I have been to. Thanks again Mr. Douglas for your knowledge and professionalism. Ill definitely be a return customer!
Got treated like pretty woman in there..Customer service was awful! No one wants to help you there. Just pushes you to the side. Had cash in hand knowing what i wanted. Will go somewhere else!
I’ve never been to this store before and my husband and I decided to give it a try, definitely worth it! Great customer service from Dustin, thank you for explaining everything and being very detailed with the info! We got our furniture delivered and was very pleased with that too.
Douglass was fantastic in showing us our options and availability of the furniture we wanted for our new home. The staff were incredibly sweet and pressure free since there were no commissions, we came back over the course of multiple days before we felt comfortable with our decision. Great selection and prices!
My experience with D’Andera was excellent. She seen I was struggle to make decisions and offer to help. She was very patience with me and very honest. You don’t find that everywhere especially in retail. It’s all about the sale for some. Thank you D’Andera for your great customer service.
We were shopping for living room furniture. Home Zone was only our second stop but the quality and prices are so good we ended our shopping there. The staff was very inviting and informative and didnt hound us or follow us around. Next time this will be our first stop.
Douglas was amazing sales man .. as soon as I came in the store I was greeted and instantly went to helping me find what I was looking for. Patient and courteous.. showed me a variety of choices and really listened to what I was looking for and thanks to him I’m one happy customer.. I will definitely will be returning...
We have lived in Texas for two years now and have purchased enough furniture to fill two houses. Home Zone quickly became our favorite local furniture store. The prices are super affordable, the quality is excellent for the price and the sales staff are awesome. Dustin helped us with our most recent purchase on 4/9/2021. He was knowledgeable, courteous, and professional. We enjoyed chatting with him while picking out and purchasing our choices. We will definitely continue to be loyal Home Zone Customers.
The workers were all very nice. They werent pushy but were there when you needed them.
Tori and Dustin were super relatable and awesome during the process of us buying a new couch! Externally helpful and good salesmen; its hard to find a salesman that knows when to back off and let the customer browse but also be there to help when needed without crowding. I would go back just to have them help us again!
I have purchased sofas at the Waco store that I really like. This time I needed a metal bed frame and called to check. They had one $30 cheaper than the other store I called. It was pulled when i got there 5 min before closing and Dustin took care of me. Quick and friendly service. Thanks!
Just bought a bedroom set here. Breii was super sweet and easy to work with. Very quick and easy process. 👍
Great experience. Douglas was an amazing representative. He was extremely polite and professional. I would definitely come back and work with him again. Thank you so much Douglas appreciate your assistance 🙂
Douglas was so very helpful. He was quick to introduce himself and help us out as we bought furniture for our first home. We appreciated him throughout the whole buying process!
This was by far the best furniture shopping experience I have ever had. The place was clean, well lit, the sales reps all dressed well and clean cut. This was an absolutely wonderful experience. Prices were great, furniture was great, they offer warranties, home delivery and assembly, even bottled water for all clients. Forget all the other furniture stores and come here first!
Kyran is the best sales guy ever!!! He helped us with a couch purchase in May 2021. Because of his great customers service, we came back in July for bed frame. Kyran is awesome and Home Zone is lucky to have him.
Torie was amazing! She was very knowledgeable in everything we wanted and answered every question we had! She was so sweet! Simply the best customer service we have ever had here! I will be returning just for her service!
New to the area and just happen to stop at home zone, couldnt be happier with this choice. Wife had been doing pre looking at other furniture places and was not happy at all with what she found so far. But our salesperson Abrieska Spurlo by far is the best I seen and have dealt with so far!!! she was very knowledgeable patience and there to answer every question we had she worked with our budget and got everything ordered that we needed for out bedroom.... Cant wait to go back and order my living room set!!!!! Also shout out to the warehouse team who help load our pick up order, break it down and show us how to put it back together
Took advantage of Memorial Day sale. Found dining room and bedroom suite for fair price, and sales person Kyran was very helpful without pressuring me. Love that.
Josh was very respectful and helpful in guiding my roommates and I through the process of buying our first couch! Great experience.
Douglas was an awesome sales rep. He was very informative and helping with our order. I would order from he again anytime I come in. He was very friendly and pleasant to work with. Our experience was fantastic and we would recommend him to any of our friends.
We recently had a wonderful experience at Home Zone in Waco. We were greeted immediately by Douglas. He was extremely friendly and professional. He explained that they did not work off of commission and that anyone in the store could help us anytime - they were not shopper stalkers. Douglas showed us several items and answered all of our questions. My husband was ready to make the purchase that night, I encouraged him to wait a few days and that we should look at least at one other furniture store. After going to another store we knew the Erin sofa, recliner and loveseat were exactly what we wanted. Douglas explained up front that the set was on back order and he explained the process and gave us the worst case scenario (1month). We greatly appreciated his honestly and proactively looking into the availability of our set even before we were ready to purchase. We returned to the store about a week later and again we were greeted immediately and we told the gentleman we had been working with Douglas. He said he would let Douglas know we were here. After he finished with another customer he came to find us and took amazing care of us. He was extremely personal and made great conversation. We share several things in common, both having fruit trees and our love of the outdoors and birds. Douglas made the purchase process extremely fast and explained everything about the product, delivery and optional warranty. We could not pass up the warranty. We are so excited about our new furniture set and consider Douglas a new friend. We will definitely come back and purchase more.
My mom went to purchase some furniture and Dustin Neumann helped us. This guy was nothing less than amazing. He was very courteous, professional, and he made sure to practice social distancing while assisting us. He was very knowledgeable about the furniture that was purchased. He is a great asset to this company and your business should be honored to have him as an employee. WAY TO GO DUSTIN!!!
Awesome experience from the time we entered the door. They have a good selection and we were torn between a few sofa love seat options but Torie(sales rep) helped us out and was very patient with me and my family of rugrats. Will recommend HomeZone, if not for the great pricing of furniture, for the awesome customer service.
Fantastic experience. The staff was friendly and extremely helpful. Not pushy at all. The furniture we ordered was delivered quickly and assembled efficiently and quickly as well. Very satisfied with Honezone.
Antonio was amazing!!! He helped us with ALL of my million questions, didnt hover, but was readily available. He was quick, efficient, and knowledgeable! Will definitely shop here again!
Dustin was knowledgeable and very helpful. We are new in town, so it was nice to interact with such a friendly professional. I highly recommend him!
Great experience, I have been in a few times and I’ve always dealt with Douglas and today I made a purchase on a sectional and since he has always been helpful I felt comfortable going to him for my sale.. he is very helpful and friendly and professional.. great experience and I will definitely be back
Being a part of the HomeZone family is awesome, but being a customer as well is even more awesome. I gotta give a shout out to our delivery guys who brought a house full of furniture for me not long ago. Gregg and his helping hand were absolutely amazing and were as sweet as could be! Very considerate of where to put the furniture, were super careful bringing it all in, setting it up, and made a difficult and demanding job look easy! They handled everything flawlessly and I couldnt be more impressed. Gregg, you and your team did amazing, hats off to you guys! I look forward to doing more business with you in the future! 😁
Good selection of furniture and most are fairly priced. Staff are really nice
Awesome experience!! As soon as you walk in, someone is there to greet you!! I didn’t have to look for someone for help, they were there already!!! Shout out to Kyran Hudlin for the great help and a big thanks to the manager Ruth!
What a pleasant experience! It took us a couple days to shop, but we were remembered each time we walked in the door. Three different sales reps helped us and were each so, so helpful. Torie V got the sale, and she was wonderful. She answered all our questions and even answered the questions we didnt know to ask. I highly recommend Home Zone furniture in Waco and specifically Torie if you are in the market for new furniture. I didnt get the other fellows names but I can describe them to mgmt if asked. Everyone was awesome and we will definitely be back! Thank you Home Zone :)
Douglas was the best salesperson I ever met. He immediately helped me navigate through the sales floor to find the perfect furniture pieces. The was the best sales experience I ever had. I definitely will be coming back.
Henry answered all my questions and is a very funny guy! If i come back im asking for him! Thanks pal
I brought in my whole crew. MY WHOLE CREW. Douglas was not only patient with me as I made two changes to what I wanted, he was also very kind to all of us. The whole process went very fast and I couldnt have asked for a better experience while couch shopping or adding dressers. Thank you so much Douglas for your time, help and patience!
Loved the customer service I received today. I went in to look for a new mattress Antonio took his time to help me find exactly what I been looking for! Very professional will highly recommend him to my family and friends!
Came in yesterday and saw all of the good sales, and decided to come back and make a purchase. Douglas was assisting multiple customers and still took time out to help me with my purchase. Thank you so much Douglas!!! Will definitely purchase here again.
My wife loved the bed from first sight. When we got it it assembled quickly and we are impressed with how sturdy it is after looking other stores and not seeing things that were in our price range.
Zaidy did a wonderful job and was very patient. Very friendly and kind.
Home zone has been my go-to place for my most recent furniture purchases and will definitely be returning in the future! Douglass was so sweet and patient with us as he helped us pick the perfect bedroom set while staying within our budget. He even cut his lunch short to come back and attend to us for our purchase. I would SO recommend yall ask for him when stopping by!
I recently bought a bedroom set from this store. They had a great selection and the staff were very friendly. Dustin Nuemann in particular was very helpful in making the purchase a breeze. I will definitely be back to purchase more items for my new home.
Had a great experience shopping at Home Zone Furniture in Waco! Dustin helped us out with our new dining table. He gave us information about pricing deals right when we walked in and then totally gave us our space which was greatly appreciated. Having to bring a toddler along for the shopping is stressful enough, so not feeling pressured by the sales people every 5 min was wonderful!! It was such a pressure and stress free experience. I would definitely recommend shopping here for home furnishings and decor and I myself would definitely shop here again! Thank you Dustin and Home Zone, can’t wait to get our table delivered!
We had a great experience with our salesman Torie. She was very nice and knowledgeable. Great customer service. Thank you very much Torie.
Torie actually made it enjoyable buying furniture. Knew what I was looking for more than me. Excited for my new couch.
Dustin was the best! He was so helpful, personable, kind, and knowledgeable. Best prices and furniture in Waco! 10/10 recommend!
Went in to home zone to upgrade our bed frame to a king from a queen Douglas was very helpful. Very professional always had a good experience when coming in to home zone when we came to browsing at furniture he’s a real people person and a good salesman I would recommend anyone to go to home zone if they are looking to furnish there house they are all really good people at home zone made us feel like family
Dustin Neumann great Service very friendly and helpful! Love the place
Douglas was awesome! Got us in and out despite being busy. He was very pleasant and courteous. After a horrible experience with another furniture company it was very refreshing. I highly recommend this place!
UPDATE- Currently we are very disappointed that though we were told our couch would be delivered on or before May 17th it is now delayed until June. That of course is now screwing up our whole schedule of upcoming events and family visiting. Now we have no time to find and order something else we’d like.Original post- We went to the Waco location and were immediately greeted by Douglas. He was very friendly and welcoming. We were left alone and not stalked to figure out what we liked and then met up with him again to order our new couch. It was quick, easy and he was so personable.
Best prices of all the furniture stores on Franklin Dr. I will definitely be going back in a few days to buy a couch. They have a big selection of everything!
Douglas Was An Amazing Person He Was Helpful. He Took The Time To See If Everything Was What We Needed And If We Needed Water. We Got One Of The Greatest Sales Person Ever .
Breii is absolutely amazing! She was personable and friendly and made our experience memorable. Breii is quite knowledgeable and immediately addressed our questions with ease. She obviously has alot of experience dealing with customers and was very professional. We are so thankful Breii helped us today! 😊
Breii helped us out today. She was absolutely amazing!
Absolutely the best experience! Dustin was a huge help! He was honest and informative!! I love my new living room set and new bed and mattress!! Hes the guy to see! Ill definitely be back for more thanks to this guy! Two thumbs up!!
Douglas has been a blessing. So nice and patient. I am indecisive sometimes and cant decide on certain things. But he wanted me to be sure that I got exactly what I wanted. Douglas was super sweet! I would definitely buy from him again. Thank you so much!!!
Myself and my two younger girls stopped in today to shop for a new bed for mommy and daddy! We were first pleasantly greeted by Douglas who opened and closed the doors for us every single time. He helped us with all questions and concerns about the mattresses, and interacted with my girls who were so not interested in the situation. He got a movie on for them and made sure they were set while I browsed a bit more. I ended up returning to the store later same day to go through with the purchase and that’s when I met the lovely Torie. Gosh what a sweetheart. She helped me on a professional level and took it to the top with relating with me on a personal mom level as well. She felt like a long time friend, not a stranger. The transaction was quick, informative and friendly. We will definitely be returning for all housing needs. What an awesome establishment and even better employees!
Shopping: Nick and Torie were the first to greet us and were very polite. Unlike other furniture businesses, they didnt stalk us like a buzzard. We were able to find our furniture, ask questions, and come to conclusions with very little effort.Checkout/pay: Torrie explained the paperwork in detail, and explained the warranty clearly.Delivery: The gentlemen who delivered our furniture called us prior to coming to our home and once there, were very efficient. They also took pictures of the furniture in place and tested all the electronics.Overall: a positive experience that I would recommend to friends and family.
After a long day of furniture hunting, the folks at Home Zone, especially Douglas and Kyle, were a breath of fresh air, and exceptionally helpful! Their customer service was top notch! And we were so happy to have our furniture available for delivery so quickly! Many other big furniture stores were quoting us 8-12 weeks for delivery, but that wasn’t the case at Home Zone. We’ll definitely be going back for future furniture needs!
Great store! Terrific pricing and a wide selection. Dustin was especially helpful and very knowledgeable. Super shopping experience!
I was very pleased by this Home Zone! I came out very happy with my purchases and the help I received. My parents and I were helped by this amazing young lady (Ruth McMillian) she was very informative, well-spoken and showed interest in helping us. She even helped me translate to my parents so they would fully understand everything that we had to do. It is hard to find good customer service so my family and I are very grateful for her. Overall, I am very satisfied with this store and the staff. I am definitely going back and telling others to go there as well. It was also a bonus that the store was very organized, clean and the product they sell is awesome and great quality. 11/10
We bought a very nice bedroom set here great prices! Dylan and the staff did an outstanding job ensuring we were taken care of. This is my second time buying here and I’m sure it won’t be the last.
Great experience at the Waco Home Zone! Torie was easy to work with and made the transaction easy. Love the selection!
I love this store! Everyone is always super helpful and knowledgable. The accessory buyer at this store really knows their stuff! All of the furniture is reasonably priced and there is a great selection! I love that this store doesnt work on commission, so theyre are not constantly hounding you or pushing a sales. I look forward to buying a house full of furniture from Home Zone Furniture!
Douglas was a big help helping me pick out a sectional for my living room. Made me feel very comfortable shopping. Would recommend to everyone looking for furniture to come here and ask for him.
I came to home zone today looking for a good bed. When I walk in I was greeted by Dustin Neumann very nice and respectful guy. He help me with all questions I had for him. Y’all go over to home zone ask for Dustin I’m very satisfied with my shopping experience today.
Sergio was amazing, the place is nicely furnished, but it’s 2021.This location should have the ability to finish paying off an item online or over the phone instead of forcing people to drive to their location, especially in not so good weather.It just seems a bit archaic to me going in to pay for something anymore instead of being sent a secure link or paying over the phone after verifying my identity. I don’t understand it.UPDATE: 2/19/21Sergio was able to come through and allow me to process a payment over the phone since the item was on LayAway to begin with and they had my information on file. Thank you so much Sergio!!!UPDATE DELIVERY ISSUES: 3/3/21This is the 3rd attempted delivery of the chaise I ordered, and it keeps arriving on the right hand side. Ive told Justine and Dispatch that chaise has to be on the left hand side. Cant even enjoy the sectional partner and I bought over 3 weeks ago because they cant understand right vs left, and I have photo and video evidence of this all specifically requesting the Left hand chaise. Just awful delivery service. The first attempt was 2/23/21, chaise was on the right. Same for second attempt on 2/27/21, chaise is on the right, and same for today, 3/3/21, chaise is still on the right when you are facing it. It has to be on the left.