Don’t go anywhere else in Waco. Great customer service from Hunter and Sal the entire time we connected (multiple phone calls, visit in person, and follow-up call after we left). Could not have been nicer and tried their best to work with us to find us a good fit given the credit score and monthly payments we were working with. If you want a great experience, excellent service and a good team, come see Hunter and Sal. (Plus side: family friendly with a nice waiting area that had snacks and a TV). Such a nice group of people!!!

These are definitely troubling times when it comes to purchasing a new or used vehicle. Inventories are low and prices are high, largely, as I understand it, due to the computer chip shortage. Still, I needed to replace my aging car and had been looking for awhile, so I knew the market conditions. On a whim, I stopped by Douglass Subaru and briefly spoke with the sales manager who was out doing an inventory of used cars. I told her what I was looking for and she immediately assigned Casey to help me out. After working with him for just a little while, it became obvious that Casey really knows cars, and not just Subarus. After viewing and test driving several cars, I spotted a late model (2019) Outback with low miles. It was on the high end of my budget, but I did a quick search on my phone for a better deal anywhere in Texas and came up empty-handed. Not only that, but this car is certified, which means it has a warranty which extends far beyond the standard 3 year/36000 miles of most new cars. Still, the dealership did negotiate a few hundred dollars off of their listed price. To finally make the deal work, they did a terrific job of negotiating an interest rate near that of a new car. An added note: Kudos to everyone working in sales to wear a mask while indoors. They dont require it for customers, but I view their effort to the health and well-being of the general public as respectful, and I appreciate it. Bottom line: I have found Douglass Subaru to be a trustworthy dealership!

Hold the phone real quick…ask yourself, have you ever had a good experience with any car dealer? Well this was our best car buying experience in a very very long time. I called every Subaru dealership within a reasonable commuting distance to find my wife an 8 passenger Ascent Limited. There is very limited stock with the chip shortage. After getting the run around with other dealers expensive dealer add-ons and crazy markups I had one last dealer to call right around closing time. I got to speak with one of the sales managers by the name of Sean. I asked Sean all the targeted questions about dealer add ons and markup, he stated they only sell at MSRP during these crazy times. It was a great conversion and we scheduled an appointment for the following morning. This is our 6th Subaru and we couldn’t have had an easier and pleasant experience. No high ball haggle, great value on our trade and super easy financing. No back and forth with the “sales manager tower of power..” We got in at 9:00, Mr. Hunter Work greeted us for our scheduled appointment. He walked us through the features of the Ascent and started the paperwork. We rolled out in our new 2021 Ascent Limited 8 passenger at 11:00. Thanks for the great service.

This is the WORST place to buy a Subaru from! I bought my last one from Cleo Bay in Killeen and they were GREAT! But here Im a Veteran and Im still waiting on my refund check from my registration, Ive spoken to Montana, Brent my sales guy several times and left messages for Aaron to which I get no response or a hes with a customer and you have to speak with Aaron. I still havent received the tool for the bars on top of the car and Im pretty sure they forged my signature on the title because they stopped calling me to sign it and I told them Id sign it once I got my check that Im owed. Im about to report them to the state and the better business bureau.

Great staff all around in Sales, Service and Parts! Beautiful Brand New state of the art dealership! Come check them out!

This business should be ashamed of themselves. I bought a used car in March and took it to this establishment to get a small oil leak fixed in April. I specifically said fix the oil leak only as they gave me a litany of issues that were wrong. None of these issues have been a problem so far and it is now September. The oil leak is still occurring, and they got my 1200. They refuse to give me my money back, provide a rental car, or come pick up my car. Their customer service is a ZERO because they kept my car for a week, never called me for updates on my car, and never even called to say it was ready. I had to contact them every time. Seems like a scam. Next I am contacting the BBB. My name is Vatina Herring.

Great Business. Terrific Staff and very helpful and informed!Got a goregous car, and it was a nice place to do business.

I’m not the one to give reviews because I try to just move on from any experience. Yesterday I accompanied my boyfriend trading in his vehicle for a Subaru. I got to witness fair treatment and how everyone was so nice and willing to accommodate him. Witnessing this made me feel comfortable enough to come in and get a vehicle appraisal and a quote (without running my credit) since my boyfriend got the same before making a decision. Although I understand finance and credit approvals, I wasn’t ready for the run and just wanted a quote so I can get an idea of what payments could look like when I was ready to make a trade. I didn’t get this type of fair treatment as my boyfriend did the previous day. The vehicle they matched for me had scratches all over the outside and filled with dog hair. I left without a quote or an idea if this was a trade I wanted to make. I wasn’t allowed a quote and they only wanted to run my credit. I feel as if there was a bias against me and I left feeling very embarrassed and small. Which makes me disappointed since I saw my boyfriend get treated so well the day before. I don’t make these claims or posts reviews often as I try to be understanding of different situations. Even if I wanted to come back and pay a bigger down payment I’m far too embarrassed and ashamed.

I want to say, first of all, the only reason we purchased from Douglass Subaru is Brian Mehta. Brent Neubauer was very rude, he seemed too busy for us, like we werent serious about buying a car. We went in with the specific price range and he continued to try to upsell me to the sports model Crosstrek, almost like he wanted to keep it out of our price range. And proceeded to tell me that the premium Crosstrek just wasnt as good as the sports model. We finally found one that we liked and was in our price range but was coming in on a shipment. We were told that he would call us whenever it came in so we could come in and look at it and test drive it. I called up there to check when it was supposed to be there and apparently it was already promised to somebody else because we didnt put $500 down to save it in our name. I was not happy so he sent me to Brian Mehta. Brian made it right and even got us the original car back because I guess the other people didnt really want it. If it wasnt for Brian we would have never bought from Subaru in Waco.

I had the best experience purchasing my first Subaru at Douglas Subaru in Waco. Samantha was incredibly helpful and knowledgeable throughout the purchase. She ensured that the process was as smooth as possible for me, and she remains responsive to any questions/concerns I may have about my new Outback. I highly recommend Samantha, as she will go out of her way to get you into your new Subaru as seamlessly as possible. Thank you, Sam!

All of the people I interacted with at Douglass Subaru made my car-buying experience so easy! I was able to do so much of the process remotely that the in-person process took less than 2 hours! I love my car too! Highly recommend!

This is the BEST car buying experience I have ever had and I am an experienced shopper. Hunter was friendly, courteous, helpful, and transparent. He was able to help me take care of most of the process from home so I didnt have to spend hours at the dealership. He was waiting for me outside when I arrived and had my car ready for the test drive. I bought a Forrester that is was in excellent condition. Hunter took my credit application by phone and Brian in finance structured the perfect deal for me. Emily the internet sales manager kept in touch throughout the process to make sure things were going well for me. I could not be happier about the process or be happier with my purchase. I highly recommend car shopping here.

My wife and I are consistently disappointed at how we are treated by the staff at this dealership. We love our car but the folks who work here could not be more unprofessional. I would highly recommend purchasing your new Subaru from a dealership outside of town and getting it serviced elsewhere. What a shame.

These guys are amazing! Bought a car from them 7 months ago, got in a wreck and wanted to buy another one. Brian and Casey have went out of their way to help us and try and find us exactly what we wanted with the inventory shortage. I would highly recommend this dealership and to deal with Casey and Brian!

All of the Douglass Subaru staff were super awesome! I wanted a Subaru wrx even though I didn’t know how to drive manual lol. Aaron in finance made everything a breeze and Casey was the real mvp and got me exactly what I wanted, he even gave me a crash course in the parking lot before I took it home. Casey, Aaron, and Brian all have exceptional customer service skills and they are very knowledgeable, helpful, and fun to work with. I love my new car so much and I’d happily recommend them to everyone!

I absolutely love my new Subaru Ascent. Brent, at Douglass Subaru, is the most amazing person. He is kind and very knowledgeable about all the cars there. I have always had a great experience there. This is my second car with Brent and Douglass Subaru. They are an amazing team over there and the best service. I will continue buying cars from there.

Drove from Dallas to Waco!! They gave me the price up front and were very transparent. The price they quoted me was what I paid. No gimmicks here. I have bought several cars from different dealers and they are honestly one of the best I have worked with. That is the reason I drove down there. Emily (Internet Sale Manager) was very easy to work with. Joey (Sales Person) was awesome. They were so great that my sister even ended up buying a car the same day and she was just going to browse. Ask for Joey when you go. You wont be disappointed!

Great customer service the young man took care of my vehicle and had me on my way so great job

Had an awesome experience getting my new Forrester at Douglass Subaru! Joey was very helpful and made getting a new car easy and stress free. I am fully enjoying my new ride! Would definitely recommend this place to anyone looking for a great car with great service.

I hate buying cars. But this was fun, believe it or not! My sales rep Samantha was very helpful, plus her enthusiasm was infectious. The new location is very nice, as well. Highly recommend.

Very good dealership to work with. Thanks for the good work!

Friendly and professional. This dealership is efficient in its operation and the facility is very clean. It was my first time at this dealership and will be returning for any needs my Crosstrek my have.

We brought our Subaru Crosstrek in for service on a road trip from South Carolina. The service shop members were very nice and helpful. While we waited, Brett, one of the sales consultants, showed us around the lot and spoke about some options with our Crosstrek in a no-pressure and amiable way. If we ever are in Texas again and need service or find ourselves in need of a new Subaru, Brett and the team at Douglass Subaru are where we are heading!!!

This Dealership is among the best in the Great State. Much obliged guys!

Best people to deal with! Hunter was awesome. Brian is simply amazing and everyone here is friendly and kind! We are thrilled ❤ best service anywhere!

Joey is great! Very thorough in his job. He was honest and straight forward, really appreciated his time and being efficient and understanding what we wanted. Great experience!

Samantha was awesome, start to finish. She is knowledgeable and friendly, without being pushy. She answered all of our questions and got us on our way in no time. Highly recommend Douglass Subaru for a no-hassle car buying experience, and would not hesitate to recommend Samantha when purchasing a new (or used) Subaru.

The salesman (Hunter), manager and the records person (Traci) were more than helpful! They were really willing to help and assist me. This is a great dealership!After my first service experience, I will not use Douglass for service as I found that they dont want a complaint and dont want to deal with you!

Let me tell you, I could not be happier with my experience at Douglass Subaru. If you need a great deal on a used or new car this is the place to go. Me and my wife drove in from Austin cause the deals were so good. Ask for Joey Ortiz. He will go to bat for you, so that you get the best deal possible.

Great product and great service. Joey made the buying process easy and listened to what specifically we wanted for our car. He was patient and sent us text when he could find what was in our range and what we wanted. But wouldn’t be pushy. Would highly recommend Joey for a new Subaru or used car on their lot since he also brings a mechanic’s knowledge of cars.

I have to give this dealership 5 stars. I bought a used car and it was a wonderful experience. Joey was pleasant to work with. All the the employees were great and very professional. They decreased the price to match my budget. The process was smooth and I felt I got a really great deal. The day after I bought the car I realized that the bluetooth part of the radio was not working. I went back to the dealership and the manager was very responsive, they replaced my car radio and got it back to me the same day with no additional cost. I was very very happy with the customer service and the way I was treated. Thank you guys for such a wonderful experience. I am definitely a very happy customer and would recommend this dealership.

Ended up buying a WRX from them last week. I absolutely love the vehicle. Thank you Shawn, Hunter, Montana, and everyone else there for smooth and easy experience.

We went in to look at the Subaru Ascent with the Java interior. They had a dark gray color that we took for a test drive. Our sales person, Joey Ortiz, listened to our wants and when I said the blue exterior, Touring, with the Java interior was the one I wanted, he was able to deliver. They had just received one in and I was able to take it home that day. I have used Douglass Subaru for all of my service needs on my Outback I traded in and have always been happy. I’m glad I was able to find what I wanted at Douglass Subaru. I can’t wait until they move to their new location. Great place to do business and they have great sales and service departments and staff.

Super quick and courteous! Sent a video of the car inspection.

I worked with Shawn the sales manager when I was looking to replace my recently totaled vehicle. He made the entire process stress free and worked with me to give me the best deal he could. The general manager even waived a store policy for me just to make the process even easier. If I ever need another vehicle this is where I’ll be looking. Thank you guys so much!

My experience was great and was given the best possible deal on a great vehicle I could have hoped for. Ask for Jen she’s the best. Very helpful and knowledgeable and she got me a great deal on a nice truck!!!

Very good experience. Bought a car. Very professional staff.

A place where they get things done!!! From basically being ignored at other dealerships to being able to walk out the door with a brand new WRX. They didnt have the car in stock but Brian looked far and wide for a perfect one located in Tyler and got it there the next day to sign papers. Joey was quick fast to show me the scoop on my new whip(no pun intended) They really are like family up there. Thanks guys without yall I would still be searching for my new perfect daily instead of it being parked in my driveway

Brent was a fabulous salesmen, very knowledgeable and caring. The staff was very friendly and they all made my purchase of the 2021 Subaru Forester very welcoming. Great job by all!

Nice and easy transaction. The staff was very polite and professional. They go out of their way to work with you and help you make a decision based on your needs

First time buying a car and the staff were very polite and worked with me very well. Scottlyn did an amazing job talking me through all of the steps. Thanks guys!

This was a great car buying experience. I was not pressured to buy and feel like I got a good deal. I also love my car.

On a cross country trip, we pulled into the service department about 5 minutes before closing time on a Saturday afternoon. We had multiple warning lights on the dashboard.The service department stayed late to run some diagnostics, add 1/2 quart of oil, clear some codes and let us know we could continue our trip and have service done at our final destination.Since the next day was Sunday and no service departments would be open, Douglass Subaru saved us 2 days in our trip by staying a little late.We really appreciate them.

Brent at Douglas Subaru was amazing!! The entire staff was professional, courtesy, and helpful!!! This was the easiest vehicle purchase we have ever experienced!!! Will definitely recommend! Thanks for everything!!Craig and Barbara Dunlap

Frank and Brian were amazing for every step of the way, even bring our new 2017 Subaru forester all the way up to Dallas. Even after the sale was over both of them have been helpful with any questions or concerns we had. If I need to buy an other vehicle or know anyone that does I will be recommending them here.

Great experience buying our new Subaru. No pressure and knowledgeable sales people. Brent took great care of us.

Excellent customer service. Hunter went out of his way to make this a great experience for us.

This is our second Subaru purchase from Brent. Excellent service and explanations!! We enjoyed the quick and friendly service from everyone at Douglass Subaru!

Love our Outback. Really enjoyed working with Joey during and after the sale. Sean and Traci did outstanding job.

We purchased a new Ascent at Douglass and couldnt be more pleased with the process and product! Douglass Subaru reached out to me initially through a TrueCar inquiry. We werent planning to expand our search to the Waco area, but their persistence and attentiveness won me over. After communicating through email with Emily & Shawn, I met with Frank for a test drive and talked toward a deal that I was happy with. They didnt have the exact color & interior we were looking for, but quickly located one and transported it to their lot at no additional charge. Frank was very personable and truly knew the ins-and-outs of the vehicle. I feel that he was upfront with us throughout the process and would gladly purchase another car from him in the future. Thanks!

Douglas Subaru are very good to their customers they get the job done pretty fast and they make sure that the customers are satisfied

We bought our first Subaru here after shopping dealers. I LOVE THIS PLACE. They are low key and very customer focused. We had a hitch installed and the service department is really good. Overall great experience. Gary the GM took care of us and Shay and Shane and Brandon. Great team!

I just bought my first dealership car ever here at Douglass Subaru. It was a wonderful experience! Francisco greeted me and helped me pick out my car and finalized everything. Sales managers Brian and Shawn made sure everything down to the last detail was taken care of, and that all my questions were answered. Even Traci who handled my financing was awesome! So down to earth, friendly and professional. They all really went the extra mile for me. I am extremely satisfied! I can’t believe how easy and smooth it was.

Great folks great service. Employs veterans.

Update: New location, same great people! The new place looks beautiful and is a lot nicer to be in compared to the last location.I always get my regular maintenance done here, keep an eye out on their website for specials.Internet and entertainment here has improved a lot as well, so your wait will be a lot nicer!Great customer service in the Service department.

Good people and good service. They do the best they can to get repairs under warranty before charging the customer. Building is old and can’t wait for the new building to open!

There is nothing more refreshing than working with a salesperson who truly knows his or her stuff. Wendy Nelson is definitely that person! Aside from her product knowledge, she honestly pays attention to your needs when shopping for a new car. Thank you, Wendy! Five stars all the way! Definitely recommending you to friends and family.

The service department, and David in particular, are excellent. The reason we bought a Subaru was for its culture of friendly service, and they treat us with respect, professionalism, and a great work ethic.

I had looked into Subaru and my husband had been in Douglass Subaru looking for me.Shane Coleman helped us make our decision. He was so helpful and nice .All the staff were .They also practice good COVID-19 hygiene by wearing their mask and everything was sanitized.I am a nurse so I look for good practice.It took me awhile too make up my mind on Color but Shane didn’t push me and just acted like he had all the time in the world and it was late.I will definitely go back to Douglass Subaru for my or my family next car. Waco wake up ypu guys need to drive a Subaru

Absolutely love Douglas Subaru... Sales department is great ( go see Brent ) Finance department will work miracles to get you financing( talk to Brian)... and the Service department will take awesome care of you and your vehicle after you buy! Could not ask for a better car buying experience!! 100% recommend this dealership!!

Guys let me tell you, Shane Coleman and the whole entire staff were amazing! They do not try to strong-arm you or haggle you into doing something different than what you had in mind. I was preapproved over the phone (and my credit SUCKS), and I was in there in two hours......that is including test driving, paperwork, and waiting 45 minutes for my insurance to send over proof of full coverage insurance LOL. Way quick way awesome!

I called just for some info and spoke with the service manager with in minutes. Dave was super helpful and gave the information that I needed. Seriously if he leads his team like this what a experience for any customer to be in their hands !!

Impressed. Went for routine oil change. I also had a recall on my Crosstrek. I forgot to mention it, but they did the recall and the oil change at the same time. No need to make another trip to the dealership. Great service.

This place is awesome great front desk service with great sales people. Service area is amazing I spoke to David Bracken. They went out their way to go ahead and keep me satisfied. I highly recommend this place to everyone. Subaru is by far the best place ever!!!!

Douglass Subaru have great employees in sales and service. I know I will always be treated fairly.

My wife dropped her car off to be serviced and required a ride to work.A porter by the name of Eddie drove her and she said he was very professional and made her feel comfortable (she was nervous riding with a stranger) she went as far to tell me to request him when it is my turn to service my car..as she will also.not sure if there is a bonus system or point system or not but we would like to recommend him for this. We have purchased 2 vehicles with you guys and will be making another very soon.Great job Subaru!!

Please be cautious if you are bringing your car in to be serviced and need transportation to work or home.My mother brought her car to be serviced and needed to get to work,she was driven by a man named Christopher and she said it was clear he was under the influence of some sort of drug and wasnt driving safely and looked very strange in the eyes. I am in the process of getting a meeting with the owner of this dealership, my mother is very up upset because Subaru has been her go to dealership for as long as I can remember .Just please be cautious

Shay was courteous, friendly and responded right away to my initial inquiry over email and phone. Tony and Brian were helpful and attentive on the sales side. Traci was caring and efficient in the purchase paperwork process. My only reason for 4 stars vs. 5 was some misinformation at one point, that caused a hiccup in an otherwise smooth process. But I am overall happy with my purchase, and believe the team at Douglass Subaru truly wants to serve their customers well.

After spending many hours at the dealership and driving several vehicles to find just the right fit we were pleasantly pleased with our new Subaru Outback Touring Edition. The folks at Douglass Subaru were courteous, knowledgeable and professional at all times. Ive bought many new vehicles over the years but Ive never had a better experience than the one I had with Douglass Subaru. The folks at this dealership are top-notch, second to none, service-minded, customer focused people. I dealt primarily with Brent as my salesman and Sean as my service manager. Tracy prepared our paperwork and was every bit as pleasant to work with as the rest of the staff! I highly recommend Douglass Subaru.

When we went new car shopping a month ago we had all intentions of visiting four dealerships before making a decision on a new car. But, we didn’t get passed the first dealership, Douglass Subaru. We were a four Honda family and when we test drove the new Subaru 2020 Ascent we fell in love and were completely sold! Thanks to Shane Coleman and the rest of the Douglass Subaru crew for their professionalism, honesty, attentiveness and customer service for helping us clinch the deal! Dick & Marsha Ganley

The service people are always friendly and I pay less for an oil change than I would taking it anywhere else. Plus they wash my car every time I bring it in.

I received highly professional service when I took my Crosstrek into Douglass Subaru back in April. They were thorough in ensuring my new battery was effective and making sure I would pass my inspection in its entirety. During the days of COVID 19 they went the extra mile to make my service clean and contactless. Thanks Douglass!

Went to check out the selection a week ago and decided I wanted to buy a Legacy Limited after driving one. The sales people did not chase me down or badger me when looking with no intent to buy that day like other dealerships. Did some shopping around and found that their price beat others by about 500 dollars, and when I came to buy the price had come down even more. Came back a week later to buy and the process was as painless as I have had at a dealership. Sales people and managers were friendly, helpful, and direct. Finance manager was organized and wonderful. The process took some time but buying a car always does. I am supremely happy with my decision to buy from Douglass. Wendy Nelson was my sales person and she was absolutely wonderful and helpful through the entire process.

This dealership are liars!! I do not recommend them at all.

My experiences at Douglas Subaru have always been very good. The service department has alway done very well.

Friendly and trustworthy!!I spent a few hours waiting in the service department waiting room after I had a car towed in for diagnosis without being scheduled. What I found was satisfied customer after satisfied customer treated with respect and care! This has been the first dealership that I have visited over the years that I felt like I can fully trust.You would be in great hands taking your car here, for sure!

Great customer service! Douglass Subaru found my car at another dealership and brought it down to Waco for me to see. I was ready trade in my previous Subaru for the new one. Salesman (Charles) and the others at Douglass Subaru worked with my credit union to get the financing set-up and the deal was done. Charles also spent time when I picked up the car to show me how the features that were not in my last car worked before I left the dealership. Love the car and the high level of service that Douglass Subaru provides.

New ownership, it is now Douglass Subaru. I visited on what happened to be their first day under new ownership (September 1, 2018). They were a pleasure to work with. My salesperson, Charles, was friendly and easy to talk to. They communicated very well through the whole process. They don’t add a bunch of stuff to the car to inflate the price. I visited another dealership the day before, and they had added several things to the price sheet that weren’t even installed yet. Douglass Subaru did not do this. I will be driving up from the Killeen area for my service appointments because Douglass Subaru made me a satisfied customer. Unlike the one closer to me.

Awesome customer service! Shane was great! If you need a new reliable car go here!

I have taken my 2014 Subaru Forester for service a number of times now and received excellent service every time. Their oil changes are the best price in town for a Forester and they were able to drop me off and pick me up for the longer 60K mile service they performed. I dont write a lot of reviews but Im doing this one because I really thought these guys were exceptional. Highly recommend.

Reasonable relaxed atmosphere

The sales people were very helpful, they really listened to what I wanted, and they even offered me a great deal! Im happy with my new car. Ask for Javier, he will treat you well and dedicate the time you need without pushing for a sale.

I came here to get my car serviced. I made an appointment and dropped it off, they looked it over and basically called me back because the work I thought needed to be done- didnt need to be done. I was getting my pedicure on and wouldnt be able to come right back but they said no problem and they would park it out front. They didnt charge me anything for even looking it over. This place was fantastic, everyone was so friendly and honest! I will be getting my car serviced here again and am genuinely happy with the amazing service I got today. You need to be coming here for all your car needs and if their sales department is half as good as their service department you should be buying here as well.

Fast, efficient and very friendly! Prices reasonable. The courtesy car wash before delivering my car for drive off very much appreciated. Will continue going there for all of my Foresters needs.

I didnt go in expecting to come out with a car, I have bad credit and I was on a budget but I am so happy I went it. The customer service was great and I love my car. Ask for Sam he was fantastic. 5 stars for me!!!! Thank you jubilee

Great dealership got my second Subaru from Brent whose an amazing salesmen I will addThank you Douglas Subaru

The staff at Douglas Subaru, were amazing. Sales Associate Charles, Sales Manager Shawn, and Financial Services Tracy, were very helpful and made this car buying experience an awesome one. Thanks again you guys!

We purchased an Ascent from Charles and had a great experience. They offered the best price of the dealers we looked at and the process was very simple and easy. Charles, Brent and Gary are great guys.

Excellent dealership and the mechanics know their stuff. You might call them pricey but you get what you pay for. We take our cars here to get the work done right the first time.

Everybody is very helpful and nice to deal with. All problems and concerns are taken care of. All questions are answered understandable.

Always a pleasant experience, even during the Covid19 restrictions.

Shameful dealership. Finally got to see the paperwork for the Outback my 80 year old father purchased from them a year ago. $5,200 for gap insurance, windshield and dent protection, extended warranty, and a service plan. He’s been told only the gap insurance is refundable. His down payment and trade-in were eaten up by these services. He can’t drive anymore and we’ll have to sell the car for a loss. He says they kept him there 4 hours and he’d have signed anything to be done with the deal. He’s never wasted money on these things in the past.

I asked for gas in the car since it was on complete E and didn’t want to break down while test driving it and he didn’t seem to want to and then he said it couldn’t be very long because he had other customers to help. After all that he wouldn’t even compromise on my trade in didn’t even seem like he wanted to make a deal. I just bought my car two months ago and put 4K down and all I was asking was pay off and I’d take a care from them but he wouldn’t give it. Never been treated worse. Won’t be back here.

We bought our car here and come here faithfully for maintenance, even though I’m an hour away. I scheduled an 8 am oil change and still waiting. They are getting worse and worse on customer service. Loved my sales person. Think it’s about time to find someplace else.

If you are looking for a great car, go see Brent at Douglass Subaru. Cant be beat.

Brought my 2018 WRX in for its first service at Jubilee where I purchased it four months ago. Even though my request to leave the car overnight was unusual it was handled quickly and efficiently. I greatly appreciate the free detailing and the inspection that was done. All of my experiences with Jubilee have been enjoyable, professional and timely.

I wish I could give them an even higher rating. My wife and I drove from California to Texas to meet our new grandson. On the way, water began falling onto the passenger seat floor from under the dash. I took the car into Douglass Subaru thinking I was about to spend a bunch of money I didnt have on an AC issue. The service staff quickly found the AC drain hose had somehow become clogged. They cleared the clog, vacuumed up the water, and had me on my way in minutes - at no charge! The service staff were awesome! Thank you so very much! I only wish I lived closer to bring them business in the future!

Great place to buy a car. Fast and friendly staff. Come by for a test drive.

This dealership went above and beyond with service and attitude. After frustrating experiences and lack of response from local dealers I went looking for a dealer who appreciates the customer and the business. It started out with an email to this dealers and a quick response back from an outstanding easy going salesman named Charles Hanson. He answered and was on top of locating a car for me and delivering on all that we discussed. That should seem like the role of every car salesman but I’ve bought enough cars in my time to know that unfortunately it isn’t always the case. I was so impressed with Charles from the start that on the phone we came to an agreement to purchase a car from him in about 15 minutes after a couple of phone calls in between. When you feel good about the person you’re dealing with, and comfortable he understands your needs and works with you to obtain a fair price, you have to realize that that is what makes a good deal and you shouldn’t hesitate to move forward. This is why I chose this dealership and to drive 2 hours from where I live to do business with them. From the General manager on down this little Subaru dealership is well run, big on customer service and Texas friendly attitude.

The Service department here has some serious issues. Each and every time I try to make an appointment there is a major issue. I have made appointments twice now and when I show up they say that someone called in sick and they do not have enough staff to service my Subaru. They ask me to return later. They do not have a courtesy car available. Hell, today they said even the shuttle driver called in sick. What is it about this place that makes all the employees call in sick every day? Is it the management? Black mold? Sick of work? My suggestion is that you take your business somewhere else.