If there were a NO star rating, that is what we would give. We purchased a pair of blue tooth ear buds and could not figure out how they worked.So being fully charged, we went into the store and asked for help with them. The young man behind the counter flat out refused to help us. He said, if you know anything about Bluetooth, then you would know… I stopped him right there, NO I told him, we don’t know, that’s why we are here… I explained to him that we are in our 50’s & 60’s and are NOT at all familiar with any of this high tech stuff… after going back and forth with him for 5 minutes, my husband says let’s just go.We will not be buying anything from Best Buy again… They sell products that they can’t even help you with? Not American!

Went to find a laptop and didnt want to leave the store without one but I had to. Best Buy didnt have the one I wanted in stock. *Good news, fast 2 day shipping to my home. So far Im pleased with my purchase.

Cory is frankly the best associate Ive ever met. Quickly solved all of my problems and made my day easy. Thanks so much!!

CORY CORY CORY! Amazing!!!!! Literally saved me!Went above and beyond. Seriously he did not have to help me the way he did. Thank you Cory, you are truly appreciated.

It was a pleasure to watch the staff work on a day that went full Karen on them right in front of me.I was shopping for a new cell phone, having been disappointed with some of the local cell providers stores and onsite staff support.I walked into Best Buy as a last resort, but was immediately impressed by the well-organized and descriptive displays. I was able to verify that Best Buy had all the models I was comparative shopping for and they were on display for side-by-side comparison.Right about the time I was going to ask for help a store employee asked if I needed anything. Cory listened intently to what my needs were, asked clarifying questions and quickly steered me toward the phone that met my needs AND fit my budget... even talking me out going for a more expensive model because its added features didnt support my needs.AND Cory pulled it off in the middle of the store going from lightly trafficked to fully crowded. As he addressed my needs, the line of people piled up, causing him to multi-task. Cory continued to answer my questions, get me set up, get me the correct accessories for my phone, transfer my old phone information onto my new one and finish sale. He helped at least 3 other people while closing my deal and was asked by his manager and several of his fellow employees to help with complicated customer service issues while he worked with me.Cory seemed to have super powers. He did Best Buy proud that day.

My husband and I went in to get a TV. Donny helped us and was great. There is a lot we didnt know about TV advancements, as it has been quite a while since weve been on the market for one. He talked to us about our interests and what wed be using it for and matched us with some great options in our price range. Best customer experience at Best Buy ever (hands down!). We even had problems with the TV (not his fault; manufacturer error) and he helped us return and exchange the next day--actually saw us when we came in and recognized us and volunteered to assist us again. Ill absolutely be shopping here again and Id recommend it to anyone in the area. Stay cool Donny, I hope you get to go back to Comic Con soon.

The prices were ridiculous. One person did offer to help me. I wound up going to Walmart and getting the item for $119 rather than $149.

Theyll waste your time if you let them. I called and scheduled an appointment to fix my phone screen. They didnt feel the need to tell me they only fix apples. Keep in mind when you book an appointment they ask what type of phone you have. SMH

Definitely worth visiting this store! Walked in and felt very welcomed by all the staff. They were slammed but everyone was still so attentive. I went in looking for a washer and dryer and planned on visiting a few other stores but ended up purchasing them that visit! Omar and Donny were a great team and were so knowledgeable about the products and helped us find the perfect washer and dryer. Thank you Best Buy in Waco team! Great customer service for sure! We will be back!

They never have what I need. Simple things like phone covers and adapters. I always give a place 3 trys. Im out. I would suggest ordering all your petty electronics on Amazon its just cheaper and always there. Amazon for the win. Of course go to best buy for your computer needs if you need that corporate feel. But there are truly plenty other places that have fixed my lab top or TV in a proper and timely manner for much cheaper.

Took good care of me when a lap top I purchased died on day 7. They gladly accepted the return and gave me a great deal on a replacement for the inconvenience. All good.

Clean store, friendly employee . I found the apple mini home speaker at a great price $99.

I always liked Best Buy, they usually have a price match, so you can get what you want at a cheaper price, their products are very good too, and if you dont see what you want ask a representative of the store and they can order it for you. I bought a sound bar and Im so happy with it, if youre looking for good quality stereo system, TVs, electronic equipment, and even home appliances I would recommend Best Buy and if your not satisfied you can return it with no problems.

Needed a new band for my garmin vivofit, nothing available been that way forever. Must be the supply chain we hear so much about. Will need to order online I guess.

We wanted to here different car stereos and the display would not come on. One salesman said oh it should come on in 5 minutes than walked away. we waited for another 15 minutes and it never came back on. so we left.

Not worth going into a store anymore. The shelves are pretty empty. Better off price shopping online.

Went in to use geek squad. They said now my laptop would work... Nope. Still does the same issues. Basically I made a appointment went in and wasted time to still no be able to use the laptop. Now I have to do it all over again.

Not bad I was looking for iPhone 12 Pro unlooked and they don’t have any more

Did a curbside pickup for a water filter for my fridge and they gave me a box that is torn open, looks like it has water damage on the box and the filter dirty like it was used. Really? This is what your employees think is great customer service?? Why would u even put that back on the shelf to sell? Had to go inside and request a new one. The customer service girl didnt seem too bothered by it. Told me I could get another one. Dont try calling their phone number, because its just a call center that answers their calls because its a company wide decision for their employees not to answer their phone!

I was sold a gift card that doesn’t work. For a $25 gift card I must waste $50 in gas. The 4th time I was transferred to a call center, I was informed that. I was hung up on the other three times I was on hold. Two star because the American employees were nice and helpful at the store and when I called.

Friendly and helpful staff. Had the M.2 SSD that I wanted on sale and in stock. Its nice not having to wait for shipping.

As a previous Best Buy customer I am very disappointed that I have to suffer from Best Buys negligence and false advertisement given to me. There was an issue with a fee i was charged. There was supposed to be a call to me with the final decision and Best Buy has failed to do that as well. My family and I will not return as customers again as I have not seen any compensation to what Best Buy has done to me as a customer.

As always, store has a great variety of items, sections are clearly marked, making easier to find what you are looking for. Prices and specials are always the best price you can find and if you find a lower price, theyll match. You dont go wrong going there. Fast checkout and great and friendly customer service.

Took 4 tries of no show and no call to get my oven delivered and installed.. finally got it done.

Always open your games and movies purchased while at checkout in front of clerks. We have twice purchased items that once opening at home were not the correct items. One game was not the correct game inside the case. The other was a dvd set of harry potter movies in which the last dvd was missing. Just to show you need to be careful at big box name stores!

I have always been pleased with the deals here. Problem is, the staff is knowledgeable, but I often feel they are pushing the latest and greatest. Tip, always do your own research first.

If you need help ask for Omar. Excellent professional customer service.

Fast online order service! I did an online order with curbside pickup... Item was ready and picked up quick and easy process.

No help ask 2 time never came back to help was ready to buy will ck e bay or on line

Excellent customer service in the phones Dept

The welcoming staff were amazing, however, the customer service rep was rude and extremely short with me. When I asked what I needed to do with the charger I was trying to return, her response was I dont know, but its not my problem. During COVID, the return policy time should be lengthened because I highly doubt yall want people going there while theyve had COVID just to return something before the 15 days it up. Now I have a $60 laptop charger and no computer to use it on.

Ordered my new Xbox online on the 10th and it came in today! A young man named JP? I think was his name checked me out. I got the warranty for my new Xbox headset for 2 years! Woot! Happy girl! ❤

I called and spoke with a Rustin or something like that. When I find my notes, I will correct it. Through his help and advice, I bought an inexpensive Laser Printer.After that, I had installation problems. Worked with Michael, then Juan from the Geek Squad, and they helped me tremendously.I would give all of them a ten plus if I could. I have given a four star, because although they were VERY PATIENT, polite, excellent service with me, I knew they were busy. Did not stop them from getting a resolution.I know its hard to staff appropriately, but every encounter I have had with Best Buy, other states included, they seem to be a bit short handed. Saying that, as it took 30 minutes for someone to answer the phone. Often I just hang up, but I was desperate this time.I ordered this printer online, it came in a day early, and I picked it up with curbside service. Excellent.

As usual I get in and get out with what I need/want with no issues and great help.

Got a good deal on a washing machine. Sales girl was funny. Could not get anyone to help me tie it down in my truck. Young man said if the camera saw him do it he would lose his job. Drove slow so it would not slide or fall over. They need to change that rule.

Great place to get electronics. Employees are freindly & very helpful also prices are reasonable.

Place is always clean. Prices decent. Staff is helpful and friendly.

Helpful staff when it comes to computers and if they need to order something in for you it can be delivered to your home directly. Always a great shopping experience!

I was able to walk around n and pick up exactly what I searched on their website, without anyone accosting me entoute.AWESOME!!

Love the honesty, didnt catch his name (handsome..my daughters laptop was glitching when she watched movies.... He told her to try 1 thing if not to come back.... Well guess what we didnt have to go back

Got in and got out. Employers were very knowledgeable and eager to help.Thank you Best Buy

Nice environment in the store. I didn’t buy bc they didn’t have what I needed. Employees did not offer assistance.

Walked in, clean organized and OMG, the new TVs are incredible. Anyway, there was no problem getting help. We got exactly what we needed. Very knowledgeable rep. Did I mention the incredible TVs?

Great selection and price on various televisions.

Great place to get all your electronical needs whether youre gaming doing office work or just streaming videos and music Best buy is a one-stop place for all your computer cell phone appliance needs.

They were contracted to deliver a refrigerator and remove the old one. They did not take the doors off the old one when they removed it and damaged it so they said they could not take it and just left it on my curb. I am very disappointed.

Always helpful employees Samantha did a awesome job! Tried giveing her a compliment on yalls website but it would never go threw so heres hoping that yall check google reviews

On-line order pick-up staff was friendly and well trained. But the staffs at the front door had attitude. I would gave a 5-star if I didnt stop and ask them where to pick up On-line orders.

This place is very nice

Great place to buy you electrical gadgets like co.putets, laptops, TV and more

These stars all go to Supervisor Kevin at the Best Buy at Waco store. I had gotten a computer (HP) for my daughter and she started having trouble with it and I was afraid I was going to have trouble taking it back. I asked for the manager/supervisor and that’s when I got Kevin. He was so friendly and helpful. Not only did he do the refund but walked over with us to help us pick out a new one (not an HP). All I can say is Kevin is a true asset to the company.

This Best Buy location is by far the best Ive ever been to. I have tremendous problems with my forbidden forest - I am Scottish, and grow hair fast. Todd M., the general manager, guided me to buying a top-tier AND cheap electric razor to keep my snatchpatch under control. Thank you, Best Buy, and thank you, Todd, for helping me better understand how to manage my pelt-below-the-belt. 5/5 stars!

Hondo at the phone dept was awesome!

I went today to get a set of wireless ear buds. I have to say that customer service is alive and well at Best Buy. Donny Hernandez answered all my questions and when he couldnt he found someone who could. I planned to buy the Bose but left with the Jabra elite active 75t. I am so glad I did. They fit my needs much better. Thank you again to Donny!

Love the curbside option! The employees are always quick and efficient.

Got more than I intended but needed everything I purchased always at Lowes

The young lady that helped us, was very knowledgeable and showed us what was available and in stock. Great job!!!

Very helpful staff.

Good, but they need to fix their curbside pickup

Always a good place, but they didnt have what I was looking for in stock.

For me Best Buy has always been hit or miss. Just depends on the day and whos working. Today, we were greeted coming and going. We only shopped a few areas because we were targeting a specific item. However, the associates we came into contact with were friendly and helpful. Everyone seemed to be in a great mood and happy to be there.

Great products.. was in the store for a while before someone helped me but still enjoyed the place

Big lady with yellow hair at customer service extremely rude. Lied to me when I went to return something and said it couldn’t be found under my number so I went when she wasn’t there and they were able to find it under my number. How does that work? You shouldn’t be able to turn customers away just because you don’t feel like doing your job. Be happy you have a job or give it to the next person that will excel at it.

An associate that works there is Pablo and he is one of a kind and very knowledgeable.

Not enough sales associates to handle the foot traffic. Ive been there a couple of times this week for various reasons and always seem to have trouble finding an employee nearby to assist me.I dont want to join your rewards program.

I will always buy my electronic products from Best Buy and get their warranty. They have the most hassle free return policy which has saved me multiple times.

Todd the general manager was awesome, very personalized service

Even though they are high in cost. They are super convenient and the employees are easy to communicate with.

Todd the GM and his associates are awesome. Thank you for making my last minute spend for 250 + Christmas gifts seamless!

Lots of choices but not so huge you get lost. Pricing is comparable to online prices

A little pricey, but when I killed my ergonomic keyboard, they had a choice of replacements ready to go.

Very helpful employees and great service!

Had what I needed. All good.

Jose was so very helpful. He set my phone up where I can use it. I am an 82 yr.old who needs things made easy for me to use. He wasnt able to transfer from my old phone but was able to find my photos I really didnt want to lose.

Clean and organized staff

I went online to search for home Tax Preparation software. I chose to visit this particular Best Buy. Since the website said they carried. First of all! Of all the associates there! Not one greated me. Which, I overlooked at the time. Since I had never been to this store, I looked for banners to direct me to a department I felt it would be located at. Did not find one. I past several employees as I walked the isles, again! No one offered assistance. I finally walk over to the Geeksquad counter. After waiting my turn, the person behind the counter, did not know, but, said he didnt think they carried in the store. He did take me to a section that did not have them. But he tried! I walked around a bit more. Nothing! This is what I saw..the woman leaning! Was steps away from where I was looking..terrible! I Walked back to take the picture.I did however go next door to Office Depot, and was greeted upon entering! Directed to exactly to what I needed! And was helped by a very nice cashier. She registered me for their rewards program..Gave me so much information about rawards to be collected! $ and took my email address to receive coupons. BestBuy! will never have my business...Here in Waco, Texas

Cory was very helpful. My experience at Best Buy was one like no other. Cory went above and beyond to cater to my needs.

We were hitting the after Christmas sales for a stereo/ cd player for our car. Every single one they had on sale had to be ordered. Please dont advertise it if you dont have the product. Helpful associates.

Bought a 70in tv for pick up in the next 2 days and they sold it before we even got a chance to pick it up!!! Poor way to do business if you ask me. Guess that doesn’t make any difference to a big company that makes more money than they know what to do with. WILL NOT BE BUYING HERE EVER AGAIN.

DO NOT BUY A TV FROM THIS PLACEIn the last 3 years iv bought 2 tv from best buy first one of them stoped working within a yr the second 2 yrs thats both the same issue screen goes out but still has sound who in there right mind would buy 2 tvs within 3 years and not pay for somekind of warrenty...this company is crooks DO NOT BUY A TV FROM THEM

So I have to brag about the local Best Buy and Geek Squad Team here in Waco. I recently tried to purchase a treadmill online with Best Buy. Unfortunately, the third-party contractor failed to communicate effectively and never showed up during my delivery window. Needless to say, I was very upset because I took time off from work to have the treadmill delivered and installed. In any case, the gyms were beginning to reopen anyway, so I ended up cancelling the order. I was also shopping around for TVs and home theater equipment and walked into the Best Buy to browse. I ended up talking to Daniel who was very knowledgeable and professional and recommended an in-home advisor appointment with Brandon. Brandon came out to my place and I explained what I wanted, and he basically ran with it. He made his recommendations for my bedroom, living room, and the extra bedroom which I was looking to convert into a home gym. I trusted his expertise and am glad I did. I explained my previous experience with the third-party contractor, and Brandon assured me that it would be Geek Squad delivering and installing the equipment. I was reluctant to take any more time away from work, but they were able to schedule it on a Saturday. Micha, Bear, and Shiloh came out and delivered and wall-mounted three large TVs, two consoles, sound bars, sub-woofers, and surround speakers. The amount of work they knocked out in one afternoon was absolutely impressive. They were all very polite and professional. I am not very tech savvy and would rather pay someone who knows what they are doing. I was so impressed, I went back to the store and spoke with Donny, the store manager, to rave about his team. I ended up ordering another treadmill (more expensive than the previous one as it was sold out) contingent on the fact that the Geek Squad would deliver and install it. Donny was able to accommodate my request and made this happen! Shiloh and Bear came back out and knocked it out of the park. Treadmill was large, heavy, and awkward to maneuver, but they executed flawlessly (hopefully, I never have to try and move it on my own). Micha followed up when I had technical issues with the speakers—a quick power cycle resolved it. I have a very restrictive schedule, but again the Best Buy Team was flexible and able to accommodate. All told, I probably spent close to 20k and would do it again in a heartbeat. Donny, I can’t thank you and your entire team enough. The service was outstanding and my experience with the Geek Squad, the warranties I purchased, and the technical support will undoubtedly earn more of my business in the future.

Our sales associate couldnt have been nicer. He was patient and a great resource for helping us figure out which laptop would be a good fit for us.The store itself is frustrating. Other retailers are fully open, but best buy requires an appointment and it cannot be made for same day. They even have their parking lot roped off. Well probably order from Amazon for our next electronics purchase.

I drove an hour to Waco just to buy a stereo we got there they had 2 of the cheap ones completely out of every stereo

Love the product, love the prices! HATE THE CUSTOMER SERVICE!.. Store is always clean and product is always in stock, CUSTOMER SERVICE SUCKS! I stopped going for along time due to poor service but after about a year I went back, SHOULD NOT HAVE DONE THAT... Guess what? Very POOR CUSTOMER SERVICE!!

Want your computer completely removed of all stand offs and then sold absolutely wrong equipment try their geek squad! Who needs a $1000 pc anyways? Not only will they make the problem worse but they will not refund or even listen to you when you ask for specific parts!

Went to the website, waited for hours 😩, just for the website to crash, and said error page not found. If you are trying to pre-ordered i recommend you use another website because this website will crash and waste your time.

I had a order that was to be delivered but no one was home so I did curbside. Only one employee had a attitude but everyone eles was VERY NICE. THANK U for your service.

Best Buy said they price match but they wont price match Costco. Good news was Target did!

Very friendly staff helped me get in and out real quick.

Great place...very good prices on a variety of items. I found everything I needed with no problem

Very helpful sales associate.

The color changing speakers are cool. Employees are nice and helpful

Terrible shopping experience went expecting to spend 2k couldnt get waited on smh

This location is busy. I do online shopping but need help so I decided to go in person. It took awhile to get help but staff is very nice and friendly. My problem was not resolved in person. I was shopping for a washer and dryer and everything I wanted was on backorder or out of stock. Sales associate not very knowledgeable but helped as much as she could.

Friendly employees and very helpful.

Came in for a return and all went well except too many customers for the employees that they had

First let me say the costumer service was great, went in to buy a sata cable by the time I got home and tried to connect it the dang thing broke. Oh well lesson learned.

GREAT.Now help me put it together.

Very good service.

First customer in the door, needed geek squad, had to make appointment and return later that day. We were there, still had to come back later