user
NAPA Auto Parts - Genuine Parts Company
940 E Main St, Visalia, CA 93292, United States
Appearance
NAPA Auto Parts - Genuine Parts Company

Comments
ke
Review №1

Made me feel like I couldnt do the job I set out to do because I was a small girl, even though they had female working for them all 3 of them sat in the bay door laughing at me. A business like this shouldnt have such poor customer service and the the failure of encouragement from another female that worked there was very diminishing.

Br
Review №2

Great store, knowledgeable staff and parts always in stock!

Ni
Review №3

Quick and always has the parts you can’t find that other auto parts stores

Th
Review №4

Good people and can pretty much get you anything you need to work on cars or trucks.

Jo
Review №5

I was unable to install wipers I bought there a day earlier. I returned the next day and fhey helped me get them installed. Very friendly, professional, and helpful.

Fr
Review №6

The clerk was a veteran who helped me find what I needed and as always Napa comes through.

Ju
Review №7

I can always count on the quality of the parts Napa has to offer, the staff is always ready to answer my questions and they always have the correct response! Majority of the time I either deal with Isaul Reyes or Cumaro the assistant manager for this store. I could always count on these two to have my parts ready or ordered if not in stock. 10/10 for these two guys I will definitely keep coming back for all my automotive needs!

Gr
Review №8

The places you shop are only as good as the people who work there, and the relationships you can build. Teaching myself how to paint, uh, repaint, uh, touch up panels, etc, requires more than a few hours of YouTube videos. Cumaro knows his stuff when it comes to paint, and finds answers to my endless questions. NAPA has always had quality parts, and this is a quality store - for parts and person-to-person service. And they dont make fun of me while Im still there. That is important.

Do
Review №9

No parts in stock. Never do. But good p eople

Re
Review №10

Best parts service

Vi
Review №11

The associate that took care of me was very knowledgeable

Ri
Review №12

This place is normally okay, but this I reserved some items online and when I went to pick it up they didnt have it ready. The associate said he would get it right now. As he kept looking he discovered that he did not have most of my order but said he could get it tomorrow. I didnt need it tomorrow I needed it today. I told him thanks but no thanks Ill just get it some where else. Then I went a second time for other items. This time coolant. Again they did not have it ready but the guy looked it up in computer, found my and got my product and went home. I had ordered Zentax Dex- cool and Zentax Asian Cars blue. Both were supposed to be 50/50. Well when I went to use the Dex it was thick so I read the bottle and it was the concentrate. So I stopped pouring and added water. But if I had not had not and just poured it in thinking it was already mixed it could have caused some serious problems with my car. Since I used some of it I figured It would be a hassle if I tried to return it. Just figured Ill just have to remember to add water.

Je
Review №13

NAPA Auto parts is my go to store for parts, materials and supplies for performing my own maintenance work on my family vehicals. The service and inventory is great. Ordering parts is excellent. JV

Ju
Review №14

Well it seems like da personnel r more attentive than Smith auto parts not much but o.k.

Te
Review №15

Wonderful group of employees and always have what I need in stock..

ch
Review №16

Very nice, cool, and helpful staff getting me ahold of parts the same day if not within 2 days. Just A+ people there man

ni
Review №17

4 people behind the counter, all drinking Starbucks, updating Facebook statuses, talking about weekend shenanigans. I was the only customer in the store waiting clearly patiently in front of the parts counter. No one bothered to help me until I asked to be helped (after standing there for 20 minutes) and when I went to pay I had extended the money out to the employee and had to wait for her to put her cell phone down and finish her text message to complete the transaction. Was there for a total of 30 minutes for a 30 second long transaction. I would never go there again and will recommend everyone do the same. Blows my mind how a company reliant on customer service to tighten the competition in the parts sales and service industry paid so little attention to this customer.

Bi
Review №18

Its funny how Napa dont comment on the negative just the positive.. ignore problem stores that will fix em. Dont care for napa they over price everything.

Jo
Review №19

Didnt have right connection to check my alternator, normally dont have issues here. Had to go somewhere else, sale lost.

Ro
Review №20

Great visit, employees willing to help each other to create great customer service.

Wa
Review №21

Incapable female, and very young, slightly conceited. Not able to know about classic or older car models. An experienced employee finally came to help, this job isnt for everyone, too bad.

De
Review №22

They know their stuff. Always buy napa, waaaayyyy better quality than the competitors.

Jo
Review №23

Napa has Great parts Napa is parts never fail I stop going to auto zone do to problems with auto zones parts, electric parts, thermostat sensors and more Ive never had a problem with Napa is parts Napa has great customer service and great quality auto parts

Ho
Review №24

Nice place and store and really helpful

br
Review №25

Had an issue with my online order for store pickup the manager Devon called me got everything straitened out immediately. Glad to have a store like this i can count on.

Ma
Review №26

Good service, has better quality parts then others.

Ni
Review №27

Great place with great customer service

Br
Review №28

This is the best place to order quality parts from a knowledgeable staff

Mi
Review №29

Best quality and good price!

kc
Review №30

Friendly helpful lil spendy

Ju
Review №31

Very knowledgeable people when it comes to hard to find parts

Da
Review №32

As of this moment have to say they had the part I needed in stock and less than the other auto parts stores

Ri
Review №33

Concierge location and hours. Good inventory and prices.

CJ
Review №34

Excellent selection of parts and accessories, staff is extremely knowledgeable

Jo
Review №35

Staff is very friendly and professional at their jobs. Not many auto parts stores are pros compared to these guys.

Da
Review №36

Great parts place.

Ma
Review №37

Great auto parts store

An
Review №38

These guys really do know how!

No
Review №39

Nice professional,..I recommend

M
Review №40

Friendly and knowledgeable sales personnel

Gi
Review №41

Napa, the service makes the difference, count on this auto parts, there always at the vanguard!!!!!

La
Review №42

Best place ever

Ry
Review №43

These guys are awesome

Ry
Review №44

Good

Ja
Review №45

Good customer service

ab
Review №46

Staff very helpful

Ja
Review №47

Had what I was looking for

Sa
Review №48

Have everything you need

Sa
Review №49

Very helpful !!!

Br
Review №50

Friendly staff

Al
Review №51

Vicita napa telo I recommend

Ca
Review №52

Very good place to buy your tools

Information
15 Photos
52 Comments
4.4 Rating
  • Address:940 E Main St, Visalia, CA 93292, United States
  • Site:https://napaonline.com/stores/ca/visalia/940-e-main-st?cid=pl_yext_gpc_GenuinePartsCompany_36422
  • Phone:+1 559-734-6272
Categories
  • Auto parts store
  • Trailer supply store
  • Truck accessories store
Working hours
  • Monday:9AM–4PM
  • Tuesday:8AM–6PM
  • Wednesday:8AM–6PM
  • Thursday:8AM–6PM
  • Friday:8AM–6PM
  • Saturday:8AM–6PM
  • Sunday:9AM–4PM
Service options
  • In-store pickup:Yes
Planning
  • Quick visit:Yes
Payments
  • Credit cards:Yes
Similar organizations