Very helpful, well-informed. Took the time to listen and respond clearly to all of our questions. Prompt and effective ordering of product. Excellent customer service.

Went into the Hilltop location just to check. Thought I already knew what I was gonna order online but Fritz at Hilltop found me exactly what I looking for at a slightly better price. I packed up my new order and had it hone with 30 minutes!

The process of selecting our next bed was easy and very educational. Wayne explained in detail the different types of beds and make it quite easy for us to select the right bed for us. He also made the process of buying the bed uncomplicated. If you are in need of a new bed, you may not get the right one and pay too much if you dont shop with Wayne at Mattress Firm at Hilltop.

I want to thank mattress Firm and my awesome sales manager for such a wonderful buying Experience. From start to finish She was so great and knowledgeable. Thank you again.

I purchased a Tempurpedic mattress topper which was very comfortable but didnt work with my current mattress, so my husband took it back for return to our local store. Even though it was expected that we would return it by mail, the lady at the store graciously took our return. He would like to commend her for that return.

I was able to try-out some great selections at the Hilltop store, and the customer service of Fritz was top-notch! Fantastic Labor Day sales too, thank you Fritz and Mattress Firm team!

Wayne was so helpful helping me pick out my mattress protector for my king size bed that I had previously purchased from mattress firm. He also assisted me in picking out a new king-size pillow. He was knowledgeable and friendly and I got a great price on them. Highly recommend working with him!

Definite must if youre looking for a good deal and an even better mattress which in fact was hooked up by Tyler! He showed us their vast selection of mattresses and catered to our needs quite nicely and effectively. Thanks Tyler @ matress firm!

We needed mattresses to replace a 6 bedroom house. I worked with Fritz over the course of two weeks to find a solution that worked best for this vacation rental without completely blowing our budget. He was patient and showed a variety of combinations that would work for us. We also knew right away what was in stock and when they could be delivered. This sort of reliability is why we come back!

Went to find a full size mattress for our kid’s bedroom and Fritz was very helpful. We got a great deal (better than sticker price) and received free delivery to our house 2 days later. We had left the store to continue shopping and were able to complete the transaction online and over the phone without having to come back to the store- very convenient. Would definitely recommend shopping here.

Wonderful experience! The sales associate was extremely helpful and made the purchase process and delivery set up quick and easy!

Wayne Golden is top notch. I must say he made our experience a memorable one. He took his time to explain the entire process without rushing us at all. He was very patient and helpful. Will recommend to my friends and colleagues. Thanks Wayne for an awesome mattress shopping experience.

Buying our new mattress was a breeze! We were able to lay on as many beds as we wanted & didnt feel bothered by a sales person but also knew she was there if we needed her. Tychiah H. was an amazing help & she was very personable! We enjoyed working with her. She set up our delivery for us and made sure we had our water proof cover ;) 10/10 amazing experience at this store!The delivery was fantastic as well! The delivery guys, Tim & Zach, were so nice and fast! They had our new bed delivered and took our old bed in less than 15 mins! We enjoyed meeting them!Over all our experience was awesome & I will definitely recommend Mattress Firm in Hilltop to my friends and family!

I have ordered parts for a bed frame and they are supposed to be there on Thursday. I’ll let you know if they are what I need after they get here.

Nice as they can be! Good product good customer service and good delivery time.

They are very friendly at this location. I came in pretty late last night and the gentleman went over everything I asked because I was buying a new bed and wanted to get a memory foam mattress. He told me about the deals going on and let me know it would be here by Thursday coming up. Everywhere else was like 2 weeks out and I needed it faster. I told him I would be back the next morning and that day was today. I walked in, he acknowledged me again. He had two other customers and what I liked the most, is that he didn’t push me in front of them because he knew I was coming to buy. He let me know who was up and I waited for him because that’s how you handle business. He made sure I loved the mattress I chose and I swiped the card and I was out of there. Great interaction.

Wayne & Fred were both very welcoming and knowledgeable about the store and its its offerings. They gave us lots of room to make our decision and didnt try to pressure or upsell us. Two thumbs up!!

I had a great experience at this facility. The prices are a little high but the garente their products and offer a 120 day return policy. The sales men are helpful but not to mushy.

Customer service was awesome. I told them my price and what I was looking for and they worked it out in my budget saving me almost $1600.

Marc Wood, the Manager at Mattress Firm in King George, VA, provided superior customer service and reasonable prices on our recent purchase of 3 Queen size beds for our new home. Marc was so patient with us and our numerous questions! He truly listened to our needs and suggested the perfect mattresses for each room. The communication and service was excellent, the delivery was fast, efficient and done with care. We couldn’t be happier with the beds and we will be doing more business in the near future for our bedding needs! Thank you Marc!

Buying a mattress at mattress firm has been the best shopping experience I’ve had in a long time. The employees at the hilltop location are awesome!!!

As a first time mattress buyer, I felt like I was in way over my head, but Fritzs customer service was great, and Im very excited to have my new mattress delivered!

Great service with no pressure!

Great prices great customer service

Super nice people! Knowledgeable also!

Go here. Covid cautious, friendly, super knowledgeable. Theres too many questions you cant get answered while internet shopping and many that you can get answered are geared to sell a certain product. These guys at Hilltop are so knowledgeable that they dont need to sell you - they give clear info and pricing for you to choose the product that meets your needs. So easy!

Very reasonable prices. Ms. Harrison was very professional as well as beautiful. Thanks!!

Great customer service and very catering to personal preferences

Tychiah Harrison is a salesperson with a beautiful sole. She was as helpful as all the other salespersons we encountered on our search combined. Well beyond expectations, ask for her by name!

Wayne was very nice had an answer to all my questions and really made sure we got the right mattress . Great place

Wow the salesman was amazing ! We loved him !! He was the best and gave us. Great deal !!Love love our experience

Great mattress and bedframe

Our salesman was knowledgeable and all of the staff seemed friendly. Lots of mattresses to try out and the staff and customers were all wearing masks.

Luke took good care of me. I have had back surgery and he explained what I should look for when searching for a bed in conjunction with my back aches. We found the perfect bed and pillow.

If I could give more stars I would. I came into the store with no idea what to look for and Melissa came to my rescue. She gave me a warm welcome and explained the different mattresses to me and she made it an overall fun experience. In less than an hour I left with so much information and the best deal on the best mattress in the store. She explained the delivery process to me and made sure I was comfortable with my purchase. 100% recommend

They were very professional at the hilltop store and very helpful as well!Not only Ive got a great product, they gave me the best price in town.

The sales team was very knowledgeable and helped make our purchase easy.

My girlfriend and I were recently in the market for a new mattress. We decided to go to Mattress Firm and we are so thankful that we did. Francis greeted us upon our arrival and we instantly felt like it was going to be a great experience. He was very knowledgeable and wasn’t pushy in any sense. We spent a few hours going over all the options and never felt rushed. It was the perfect mattress buying experience. Highly recommend Mattress Firm and Francis.

Very pleasant experience

Melissa M was outstanding and so accommodating. If you are purchasing she is the best customer service person I’ve encountered in a sales environment that is known for being aggressive. Make the trip, she looks for the best fit for you. (Price, quality, firmness, everything). Couldn’t say enough to recommend her💥💥💥💥👍👍👍👍

After shopping at multiple places for a new mattress, my husband and I were very happy with the service and selection at Mattress Firm in Hilltop. Brian was very helpful when helping us to decide on which mattress was best for us. He listened to what we like and what we wanted, then gave his opinions and suggestions to make our decision easy. He even did an online price comparison to ensure that he was offering us the best deal for the mattress we chose.When it came to scheduling delivery, they were very flexible, which was helpful since we were scheduling the mattress delivery around the delivery of our new bedroom furniture.From Brian at the Mattress Firm Store to the delivery men that delivered our mattress, everyone was very professional, friendly, and helpful. We are very happy with the service received and the mattress and would highly recommend talking to Brian at Mattress Firm if you’re looking for a new mattress!

Loved how many beds they had in the store and that i could try before making a decision. My old mattress was like 12 years old and things have changed a lot since my last purchase. My sales associate was Marina, she spent lots of time with me explaining all of the different features so i could better make a decision. The money back guarantee made the purchase even easier and hassle free

Fantastic Experience!!! I was greeted by Ricardo as soon as I walked through the door. He was extremely helpful from start to finish, and I will never buy a mattress from anywhere else. I had no clue what type of mattress I needed, nor did I know just how many different mattresses there really are. Ricardo went above and beyond making sure that I tried out several mattresses until I found the one that I loved. Would highly recommend going here if you are looking for a mattress that best fits you!

My husband and I were searching for a comfortable bed that also meets my needs as a person living with ALS. Melissa hooked us up with an adjustable base. The head goes up, the feet go up, the height is adjustable, it massages, and has a nightlight. In addition she helped us find an amazing mattress. I honestly wished she hadn’t helped us so much because no other bed can compare now! Everything came at a great price too. There were no surprises in cost and she checked clearance inventory too.Thanks, Melissa!!!

Melissa was so helpful when we were selecting the right mattress. She was very knowledgeable on all the products and differences between the different mattresses and bases. She really cared about us getting the right mattress to fit our needs. Definitely would recommend this store and how easy they made our choice!

Best first time mattress shopping experience I had! Came in and asked what I was looking for and at a certain price range. Definitely went above and beyond to make sure what I was getting benefited me an d how I sleep. Staff was very professional and friendly all together and was actually fun. I recommend anyone finding a mattress, this is your number one place to go.

Great place to get a mattress! Jessica was outstanding. Not pushy sales people and very knowledgeable. We found the mattress we wanted and they scheduled the perfect time to deliver it. Highly recommended!

Excellent experience!!!

Melissa went above and beyond to provide exceptional customer service. Very knowledgeable of the items she was selling and made certain the delivery date met our time frame. Thank you.

Andre was very helpful in assisting my girlfriend and I choose a new bed for our new apartment. He listened to what we were looking for and then proceeded to present us with some options. He was not pushy, or like your typical salesman who product pushes, he was very nice. Definitely come here when looking for a mattress, they have multiple options to fit your budget!

Our experience was definitely enlightening. We went in with limited knowledge on what we wanted and needed and the choices seemed overwhelming.The staff was able to ask the appropriate questions to help us narrow down the size, firmness and type of mattress.The process was efficient and we truly purchased the most comfortable mattress that we have ever owned.Mattress Firm will be our choice from now on.

Great customer service! Andrea and Sarah were very helpful and friendly to my wife and me. Gave us an awesome deal on our mattresses and we love the ones that we bought. High quality, comfortable mattresses at excellent prices! Would highly recommend this store to anyone looking for a mattress!

We are very pleased with the service we have had at Mattress Firm in the Hilltop Plaza. In the last 6 months, my husband and I have purchased 3 mattresses from Mattress Firm. The employees are very friendly and helpful. We received a good price on all 3 high-quality mattresses. We were even able to get an extra military discount on their already low prices. I recommend this store if you are looking to buy a new mattress!

Marina at mattress firm located in the Hilltop section is the best! I went in expecting to be bartered to death but no she herd and addresses my every need. Also the need for me to save money was greatly addressed (wink wink) but seriously if you are looking to save money and sleep better go see Marina!!

Spectacular customer service! We received the best prices, fast delivery, and a great mattress set. Definitely the place to go to receive the most for your money. Top notch customer service from Brian as well! I will continue to recommend anyone!

Great place for buy mattresses, but staff is random some are great some are inexperienced, and some other stores not this one Ive seen employees that doesnt care, so if you wanna get a great mattress at a great price swing by and be patient. Do research online and try at the store.

Fantastic shopping experience. Ricardo was very kind and helpful. He entertained my kids while I shopped for new mattresses. He took the time to answer all of my questions and let me try out numerous mattresses before I found the perfect one!! Thank you!!!

Melissa was super professional & very helpful! I found my perfect bed & my whole experience was completely based on my convenience! Would definitely recommend this location & this associate!

The customer service at mattress firm was wonderful! They work really well to get you discounts and find what you need within your price range. Very easy to work with and get the feel of being taken care of! I love my new bed and pillows.

My wife and I were looking for a good comfortable mattress. We were fortunate to have found this place. Marina and Melissa were very helpful and friendly. Answered all of our questions. And we got exactly what we needed!

Service was excellent an quick

Highly recommend Melissa at the Hilltop location! She was very knowledgeable and got us a great deal! Very easy to work with and made our mattress shopping experience very easy!

My husband and I were very happy with the customer service we had at Mattress Firm. Our sales rep, Jonathan Lynch was very informative, nice, and professional. He answered all of our questions and worked with our budget by showing us all types of mattresses. For being first time mattress buyers as a married couple, we learned a lot and helped us get what fits both our needs. Love everything Mattress Firm has to offer: Military Discount, 30 days to try the mattress out, and ESPECIALLY the price comparing that no other Mattress Store does. Definitely the place to go! :)

Nice 👌👍 mattress

Thanks Kyle! Im sure the baby and i will enjoy this new matress as much as we enjoyed our time with you. Keep up the good work and definitely sending some co workers and friends your way!

My husband and I have been through so many mattresses. We finally decided to go to Mattress Firm and see what they had. Ricardo was wonderful! He helped us narrow down the mattress that was best for us, was very professional and not pushy at all. It was a great experience.

We went to see Sarah and Andrea today at the Hilltop West store and bought two mattresses. These ladies were awesome! Thanks for making the selection so easy and showing great patience with us! Give these ladies a bonus!!

Extremely happy with the mattress we bought here with Ricardos help. He was professional and understanding, and answered all of my questions thoroughly. Went to several other places before we bought here, and Id do it again without a doubt.

Shopped around a few mattress stores and Mattress Firm was by far the best! They were very knowledgeable and helpful. Special shout out to Brian for the great customer service. Would definitely recommend.

Great customer service!

Just bought a new mattress and foundation at this store. Service was great, Melissa helped us find what we needed at the best price and it is being delivered tomorrow! Thanks, Mattress Firm!

Wonderful experience. Andre was a pleasure to do business with. Id recommend anyone who is looking for a hassle free mattress shopping experience to definitely check out this location. Happy with my purchase!

Meghan was extremely helpful & we cannot wait for our new mattress to arrive. Best service, selection, pricing & shopping experience in Virginia Beach!

The sales associate were very polite and assisted us well with our needs. Also, the delivery men were professional and efficient. Great customer service!

Best mattress and most comfortable I have owned. With my dad working for NASA, I know memory foam is the same technology the astronauts used in their chairs when launching to counteract the G Forces. Plus a great deal, just another reason to go with Mattress Firm.

Marsha AnthonyI have to say that Ricardo was excellent and very helpful . This was our second purchase from Mattress Firm store. The experience was wonderful, Ricardo was so professional and the product that Mattress Firm offer are outstanding. Both Ricardo and Mattress Firm deserve 10 stars

Thank you Kurtis for keeping me in budget & answering all my questions! Looking forward to my delivery.

My experience with this store was excellent! Brian was very knowledgeable, and helped me find the mattress set that I wanted within my specified price range. If youre looking for a bed in this area, start here

I have an amazing mattress now and it is all thanks to Ricardo. I cant imagine going anywhere else the next time we purchase a new bed he stayed in our budget and we have anything we could have asked for. I recommend them to anyone.

Had a great experience buying a new mattress set here. Being new to the area and in unfamiliar territory, Brian Nath made things easy and quick. I never felt pressured or rushed. Delivery was also prompt and best of FREE. Very happy with my purchase.

Before I walked into Mattress Firm, I called because I had a few questions. Ricardo (my salesman) was patient and answered all of my questions and didnt pressure me to come in.Once I arrived - he showed me a variety of mattresses that were a variety of prices. He never pressured me to spend top dollar. He said it was all about comfort and that varied from person to person. He was right.

While there are 3 mattress stores in this area, I chose the Hilltop West, as its been there forever. Im glad I did. The manager, Ricardo, was very helpful. He took time with us and never made us feel pressured. Former customers came in while I was there. Its obvious from the way they spoke of him that hes in this for the long term, and enjoys his work.

Great customer service and they delivered my new bed the next day 😊👍

Salesperson (Andrea) was great. Very knowledgeable, professional, and not at all pushy. The mattress was delivered the same day. An over all great experience!!

Just purchased my 3rd mattress here. Always get the best deals and the best sales people

Saw some great deals and walked away with the matress perfect for me! Thanks for ur pleasant and patient customer service, Kyle Hackett!

Brian at the Hilltop location was great! Really knowledgeable and helped us meet our needs. I would definitely recommend shopping here for your mattress!

Marina helped me get my new bed she went above and beyond to make sure I was happy and I got a great deal and on time delivery with her continued help ! highly recommended !

Melissa and Meghan were very informative and really went out of the way to give grade A service!

Highly recommend Melissa at the Hilltop location in Virginia Beach. She was very helpful and knowledgeable.

The customer service was amazing thanks to Melissa

I know these people and they are top notch

I walked in not knowing what kind of bed i was wanting but melissa steered me in the right direction and i haven’t had a bad night sleep since my bed was delivered. i later went back and purchased my pillows from marina. she recommended two different ones for me and my boyfriend and we both are very pleased with them. i would definitely recommend this location to my friends in the virginia beach/norfolk location.

Brian at the Hilltop West location was very helpful and showed us many different options that would fit our needs. Fast, easy delivery and all for an excellent price!

Excellent customer service and got me exactly what I was looking for. I did same day delivery and it got to my house in 30 minutes!! Will be doing business with Mattress Firm from now on.

Ricardo was very helpful in helping us pick out just the right mattress, and the customer service at the Hilltop location was great. Highly recommended.

Amazing. We didnt think we could afford the mattress that we very much needed but we went in anyway and Ricardo our salesman was simply amazing he helped us figure out a payment plan without credit he got us more than we ever thought we could and we are extremely happy

Great store. Melissa is very helpful and knowledgeable.

Great experience and great customer service! Highly satisfied!

Melissa is very friendly, knowledgeable, and helpful.