They lied about first come first serve. They lied about not getting a chance to see my vehicle after already moving it and changing the seat adjustments. They had several car inspection walk ins as they passed me up while I waited in their zero air conditioned lobby for 5 HOURS !!! They are the worst people Ive ever taken a vehicle to and Im never going back to them again. I dont recommend you do either. They mightve been okay years ago, but they arent anymore. Theyll also over charge you over insignificant items AND claim an oil change is part of a state inspection ( its not by the way). Take your car anywhere else but there. They turned rotten and will lie to a customer just as a criminal would to a judge. Dont waste your time or your life on them. Theyre bad news. I fixed the problem myself later that day and didnt pay nearly the amount they quoted me before I even brought it there. Theyre nothing but a small gang of one armed bandits too lazy to fix anything but the lining of their pockets with YOUR money.

So glad to finally find a trustworthy mechanic in time! Great customer service, decent prices, and great follow up. Very impressed!!

This place is the only place Ill take my car now! Im so glad I finally found a good mechanic thats honest reliable and reasonable!

They are very knowledgeable when it comes to vehicles. These guys have helped me with multiple vehicles over the years and never once felt like they did me wrong in any way. If youre looking for a great mechanic shop, this is the place!! No complaints at all

Stopped by for state inspection and oil change, all staff are very kind, quick and high quality service, no additional charge, prices are reasonable 👍

I have always had a great experience with these folks! Very personable! There are 5 cars in my household and I trust them with everyone of them. Very fair and reasonably priced as well!

Great visit. Good customer service. Friendly environment.

I have been to Holland Road Auto several times since moving to Va. Bch.and Ive always had a good experience. They have always been courteous, professional and their charges reasonable.

I went in to ask a question about a state inspection. I was rudely told “I close in 30 mins and I’m booked” I asked would it be better if I call next time and he replied with “it’s first come first serve” he was sharp and completely rude to me. Just to top it off the others mechanics smirked and seemed to find it funny that I came in and asked.For anyone who is looking to find somewhere that will be friendly. THIS IS NOT THE PLACE.

Excellent service. Very professional.

Awesome staff. Very friendly and helpful. Great service

Always amazing service that is as promised. I shake my head at some of these negative reviews where people seem to think any bad news somehow deserves a 1 star. I have used these guys for years - they never upsell are very honest about what needs to be fixed now and what may need to be fixed soon and when they say it will be done - it is done. I wish I had a 6th star to give them.

Great people and excellent service. Great value for the money

Took my truck in for an inspection, ever since I left, my power steering wines when it never did before.Edit: regardless of work performed, my truck had no issues with power-streering prior to bringing it into this shop. Literally not a single noise.

They dont cut corners 👍

Always quick and friendly. I dont feel like I am getting taken advantage of like other car repair shops.

Fast and courteous service for a Virginia Inspection. Call in advance if you go on the weekend to check for delays. They do get busy...

I have been going to Holland Road Auto for 30+ years. They have always given me excellent service at a fair price. It’s an honest place that I trust to do good work.

Went to get an inspection, inspector took my poor spare tire from trunk, and switched it to right front, which that tire was good!My spare was in poor shape, so failed inspection.He also gave me a blown license plate light, I had it checked at an auto store down the street first, and left to get inspected.Switch, and bad service . Bays need to have cameras to help keep some of bad inspectors honest,.Mark your parts, and tires, FYI.

Today I went to Holland Road Auto to get back brakes. I did so because I heard a noise. Upon them inspecting my brakes, they were fine. They informed me I had about 5 to 6 months of routine driving left on them! This is proof of honesty, respect and professionalism. So many females get taken advantage of, when bring their cars into some shops. I trusted this shop before, but now I have proof of the gold standard of excellence they deliver. I am a single grandmother working two jobs. I am so thankful for having such a fine place, to bring my car. The folks behind the desk, and the dog are very nice, and welcoming! Such a cool place to come to. You know you will get expect advice, and a listening ear!

Fantastic place to take your vehicle. They fit me in late one day for an inspection when no one else could.

Great Service

This is the repair shop I always visit for State Inspection. They dont try to find problems with your vehicle just to get money out of you. As long as your vehicle isnt falling apart or you dont have an obvious issue such as bad windshield wipers, bald tires/brake pads, or lights being out then youre usually in and out if you get there EARLY! Also, theyre pretty good about genuinely helping with vehicle issues and not charging you for repairs you dont need. I took my car there because I thought I had a bad tie rod and needed an alignment. They took my out, road tested it, brought in the repair bay and determined that I needed all new tires. They didnt charge me a dime for all the time they spent diagnosing my car. Great shop. Visit if your in the area and need repairs or good advice.

Just left the place. The guy up front is so friendly. And the most important thing, they are fast. I did my state inspection at the end of the month, imagine that. They finished the job in about 1.5 hours, with few people before me.Highly recommend.

This place it great been going here for 4 years. Fair pricing and pretty quick. Waiting area needs I little updating and some better chairs. But its a shop and thats how it is. Over all good spot to get you car fixed.

They performed a repair for me that was expected to take 2 hours and it took them almost double the time due to the difficulty of the job. I was expecting to be charged for the full 4 hours but they refused and charged me only what they were expecting. I was really satisfied and I will come back again in the future.

Very nice people and honest service

Horrible. Absolutely horrible. If you get a inspection there you will fail for BS just so they can try to make a buck.They rejected my car and gave a $900 estimate. Took my car elsewhere, the next inspector laughed and passed it.Total rip offs

They are quick and awesome!!! I was in and out with my new inspection sticker in less than 20 minutes! 😃 I was very happy!!! They are very friendly and knowledgeable. And I have to mention the gorgeous mascot Chester, he is just too precious for words!!! ❤🐾❤🐾

Always a great experience

Have taken two of my cars there and both times the workers have been awesome! Very happy

This is a very unprofessional place! They treat you like they are doing you a favor. Instead of showing gratitude to their customers for what they contribute to the success of their business. In March 2020, I explained I was gonna pay for a rental car, for them to work on my car. I left it 5 days. I explained it was important for to get my car within that time. When I went in to retrieve my car, I was told very matter of factly, we aint looked at it. They should not be allowed to treat people, and their cars any kind of way! So wrong on so many levels. The complaints is long with wrong doings. They take in unbelievable amount of yearly income. Look them up! Public record....but youd never tell by theirthift store style waiting room. Go to Christian Brothers for professional work, and moral ethics. Because you def will not get it here. Just mean, rude and unprofessional people run amuck here. You like negative energy? Then you will love it! I am a past customer, never again. They deserve NO stars...much less one.

Professional customer service, fast service!

Good auto center . Been there for for service over 10 years. Reasonable price

I wish I could put zero stars. Worst place ever. I went for an annual inspection and my car started driving sluggish and my brakes no longer worked right when I got my car back. I do not recommend!

They assumed since I was a female I didn’t know anything about cars they failed my friends car inspections and there was nothing wrong with her car and when I try to ask them for more details they avoided the question honestly worst costumer service don’t do your car inspection here

My car died last night and I brought it here this morning! I just picked it up and its running great!!! I needed a new alternator and batteryI feel what I was charged was more than fair for both parts and labor!!!! Very friendly people working here as well!!! We have also used them in the past and have always been completely satisfied!!!! Highly recommend!!!!!

Great customer service. I felt like family! I went in for a state inspection and oil change, i was in and out. They took great care of me and didnt try to pressure me into something i dont need like Ive experienced at other shops. This is def my new shop from here on out.

They get our trucks in quick for repairs and service which is greatly appreciated. They seem to have a higher level of knowledge than you find at the chain shops. Pricing is Fair.

The best shop in my opinion. My dad suggested it to me for my inspections when I started driving and I’ve been coming here now for the past seven years! I was unable to come in this weekend when I had time available and went to another shop for my inspection. They failed my car and wanted to charge me $750 for a ton of problems and diagnostics and likely wanted to keep my car for way longer than needed. I left and came to Holland Road Auto Center on the next day I had off. I waited about a half hour and passed my inspection with no issues and no additional work needed. Thanks for always providing great service! Also there was a dog sound asleep behind the counter so that’s cool too.

Ive been going here for years and my father before me. These guys are straight shooters, honest work at reasonable rate. Ive appears driven Toyotas and Hondas and always taken them here

Service here is awful, they are plain rude at this business, when you walk in it’s a feeling of not been welcomed, none of the employees acknowledge or speak to say hello, they let you stand in front of counter, do not acknowledge you until they are ready. They talk in a demeaning manor, they don’t thank you Or anything . I felt so unwanted there. Will never ever go there again !!!!!!! and will warn everyone I know about this place ‼️. They have a sign that mask are required but, they don’t wear any at all. Awful Service if I could give it a zero I would ‼️

Very fast, reliable, honest and cheap! Great family owned business. I can see why they have been around for a long time. Theyve worked on everything from my Audi to my wifes Dodge Caravan and I have been very pleased with the quality of work done on all of my cars. Use them!

I had to have my car towed here at 11 pm on a Friday night after having a tow truck driver tell me my starter wasnt working. The owner discovered my car upon opening and called my note with my contact information and began to diagnose and work on the repair right away. Even though the shop has shorter hours on Saturday than during the week, my car repair was completed before they closed at 2:00 pm. The shop has earned my loyalty

DO NOT COME HERE!!!WORST SERVICE EVER!!GARBAGE BUSINESS OWNER!!PLEASE READ!!!!!They broke my center console completely off! During a routine inspection. Then tried to sit it on top where it used to be connected. When I put my elbow on it, it completely fell off. I have a Nissan Juke by the way. The center console can be lifted up for more cup room. When I confronted them about it they made me drop my off car and said if they had to order a piece they would. Then called me an hour later to tell me they wouldn’t fix it. The owner said they don’t go in the car to do an inspection?! I guess he thought I was a clueless women! Clearly liars & crooks! The owner said to my face that he has to back up his techs? Because they said they didn’t do it. So I was arguing with him, he accidentally said “I never touched it” so HE WAS THE ONE WHO DID THE INSPECTION! I caught him in a lie! ( trying to blame it on techs) So customer service is clearly not important to him. He just wants your money. He clearly looked up out much it costs to order the product and knew I wouldn’t pay for what he broke in my car because no one on earth would if that happened to them! I couldn’t believe he denied breaking it! Tried to put it back, and tried to blame someone else because he isn’t man enough to admit he did it! I was insulted on how stupid this man thought I was! That he lied to my face!Please don’t let the good review help believe this is a good place! It is not!

This is really the only place I take my cars. I am leaving this review because Ive read some of the others. No, they dont stop what theyre doing and smile like youre the most important thing in their world. They fix cars. They fix only the parts that need fixing, or that you ask them to fix. If youre on a budget, they help you find cheap fixes. The most notable time I went there, I had a horrible noise from under the car. They said it was the muffler. They could replace it for something around $250, but they recommended I go down the street to a place where they could just do a quick weld job for $50 and get me back on the road with a quiet car. They didnt even charge me for looking at it. These guys are good, they know their stuff, and they have integrity.

Horrible. Liars and out to get your money. Don’t believe the ‘premium ceramic’, they put on semi-metallic. We had burning heat/smell after, took us right back in, said it was the caliber, bought the part and tried to lure us back in. Thankfully we got another mechanic to look and showed us the semi-metallic brakes, nothing wrong with the caliber. So we will live with breaks that still make noise because they are dishonest and there is no more trust. Desk guy days ‘this is what we ordered..’ yes, and that is what our invoice says, but is not on the car. He says ‘we would have checked before replacing the caliber’, we’ll they already did and ordered the part, we just didn’t come back. Sucks that you can’t depend on people these days. Out to make a buck. Never again.

Great work for a food price

Honest and up-front. Very reasonable with price. I have had many great experiences with them. Here is one that I will share. I went to Merchant Tire and they tried to rape me for $950 repair. I knew what they were trying to repair and told them no way. Took my vehicle to Hollan Road Auto and they did the repair for $325... vehicle has been running great for over a year now

Great fast Service Friendly

Safety InspectionCalled 8:05 am asking if I could drop the car off for a safety inspection. Dave informed me that it would be $16 and was on a first come first serve basis.I parked the car at 8:19 am and gave my information and keys and then walked to work.They pulled the car in at 8:26 and were done at 8:45 and I got a call back at 8:52 am saying everything was done.I understand priority of projects but I am impressed by the great service.

This review goes out to Marcy. . We DO NOT sell fake stickers. We have never sold a fake inspection stickers. We run a honest shop. All our inspections are tied in with the state police online and our trooper comes out to inspect our shop at least every other month or so. In fact our state trooper is T.L. Mosley of the Virginia State police. Safety Division. Please feel free to call him if you like I am sure he will clear up any misunderstanding you may have.Thank youHolland Road Auto Center

Nice people. Clean shop. Quick work!

I recently had my Virginia State inspection done here. While everyone else was telling me it would take upwards of 4 hours they were able to get it done in under 2! Great service from the front desk.

This shop is the best ever! Very friendly!

I used to work in an auto repair shop in high school. I swore Id never take my vehicles anywhere but the shop that used to employ me but when I moved away from home, I had to find an alternative. Holland Road Auto is GREAT. Ive taken my 2 vehicles there a few times over the past 6 months and have nothing but good things to say! Theyve completed all work in a timely manner, have only fixed things Ive requested to be fixed, and have done so at a fair price. They even took the time to SHOW me items on my vehicle that needed attention but never pressured me to have them fixed right away. Thanks Holland Road for being my go-to auto repair!

Been going here for 22 years theyre fair and most trustworthy place ever!

Took my car there for my AC not blowing out hot air even tho I had an AC system full service about six months prior and replaced the fan at the same time. Already knew it wasnt freon level because that was the first thing I checked to diagnose. Explained everything I knew about the problem, but they didnt wanna hear it and insisted it was freon level...so guess what–thats all they did, put some freon in it, charged me almost $200, and said it was good to go. Best part, when I picked it up, the problem still existed 100% the same as it did before, as if they didnt even think to check. But they already had my money. When I brought this to their attention, they explained they would have to try other things, and tried to charge me another almost $400. I explained I had already paid to have something fixed that wasnt fixed at all, and the guy literally sounded too dumb to understand. What really worked me up was that this was exactly what I told them in the beginning was *not* wrong with it. I can put freon in myself for about a tenth of what they charged me, but they dont want to hear what you have to say. Anyway, after pleading my case to the boss man himself, he agreed to take off what I initially paid the first time in the new bill.This is where it gets good. Pick it up the next day or so, problem *still* exists even though they said they replaced the fan (which was just replaced six months prior). Even better, now my horn doesnt work which I immediately noticed upon walking to the car and nice I got my keys back and doing my routine keyfob honk. Also, now when I turn my highbeams on, the car shuts off. When I use my left turn signal too long, the car shuts off. The car shuts off randomly while driving down the interstate which is also fun. They somehow masterfully screwed up my electrical in the process of installing a fan for no reason, after charging me to put freon in it for no reason, perhaps in an attempt to get me to have to come back as the old adage for shady mechanics goes? Either that, or they just have zero idea what theyre doing, and Im not sure which is worse. Shouldve done my research before taking my car here, the reviews are really telling. I work one full time and three part time jobs, I definitely dont have time for this sort of incompetence. Dont make the same mistake I did, keep your car away from this place.

Great service; Ive been using this shop for serveral years now mostly for inspections and oil changes. No problems. Shop is honest and up front. I do a lot of my work myself and they always make recommendations as to what parts and how I should replace them. They have never recommended replacing something that didnt need to be replaced or serviced. I would recommend them to anyone.

Excellent service

I love this place!!! Its the only place I trust and take my cars!!! Everyone is so awesome and friendly!!! They take care of me every time. Amazing prices!! Price check I promise you these guys are the best to go to!!!!!

Love them. Great staff and did a great job

I went here because my truck was running hot, I thought it was the thermostat. The mechanic SAID HE DID A DIAGNOSTIC CHECK, they changed the thermostat and the water pump and it was still running hot!!! Almost $800 later he says oh you have a blown head gasket and that will be another $1800. I asked why they couldnt have said that from the beginning, needless to say I left with the same issue I came with and a feeling that I was taken advantage of. I will never do business with them again.

Always friendly and honest. They are helpful and I have always felt welcome.

Been going here for ever. Always great service. They never do more then what is neccessary and tell you when the next thing you will need completed in the future so you can prepare. Thank you Holland Road Auto.

Great place to take your car for service. They are ran by people who care about what they do for the people who rely on their vehicles and they dont take advantage of you. They stand behind their work and dont charge you for things you dont need. Heading south on Independence Blvd your do need to drive past them and make a u turn to get to them but i guarantee it will be worth it.

Took my car here for the first time for a state inspection. Done in about two hours, which is much faster than I have ever had an inspection done. Passed without them trying to sell me some frivolous repair job to get a sticker, which has never happened out of the 4 years Ive been in Virginia.

Very professional and very reasonably priced, much less than the dealership.

Excellent service always reliable our families go to place for auto repair

Went in for a state inspection. When I got into my car after the inspection, it smelled overwhelmingly like cigarette smoke. I have asthma and allergies, so it was especially offensive. Almost seems like the mechanic was smoking inside of my car. Even airing the car out for a few drives hasn’t cleared it out. Very unprofessional, and likely tortious. Would not recommend, especially if you are a non-smoker. If the smell isn’t cleared by tomorrow, I will give a call to the shop. Will update if so.

Great Service! Fair prices and awesome Techs!

STATE INSPECTION!!!! In and out, didnt have to wait a whole hour!!!!! Waiting room full of customers. Friendly and family owned. Will be using them from now on and when my vehicles are in need of maintenance.

I had my car inspected here and got pulled over by a state trooper as well on suspicion of a fake sticker. He examined the sticker more closely along with the inspection paperwork which I keep in my glove box, and then said I was good to go. Apparently it had something to do with the sticker looking faded. I saw a news report on this as well, that there has been some confusion over the stickers - NOT just here. Ive always found Holland Road Auto to have fair prices and quick service.

Reminds me of my little redneck places I would go to in Florida. They do good work

Does not respect Military Vets or their own warranty. Go anywhere but here!

They were Awesome got me in and out in no time.

Thats were i got the job done !👍🏼

Car started making a weird noise on acceleration. Showed up shortly after they opened on Saturday morning. They diagnosed the problem within the next thirty minutes and had a fair plan of action and kept me in the loop throughout the repair. Prices were fair and the service and friendliness were what you should expect! It was a wonderful experience. Ill be taking the rest of my problems here. Thank you!

They offer great service, just know that they are in high demand so you may have to wait.

Their waiting room is absolutely FILTHY. Also forget getting decent customer service. They dont have the part they need to complete the job? Theyll charge you for them not completing it.

Very friendly and considerate

Best service around and affordable. I will never go to dealer again.

This place is not worth coming to they will tell you two hours just to get you in the door. Work is poor at best they will probably brake something and refuse to pay for it. The manager is rude and wont give you and straight answers. They will try and rip you off by telling you things are wrong which arent bad. I suggest if you come here watch them with your car. Been here a couple of times but this will be the last time. Missing hub caps, and work not performed properly. I have had to put in bolts and screws in mtself after Ive left here. Shame Ive been told to come here by a few people.

I picked this business at random because I needed a Va Auto Inspection immediately. They could have come up with repairs I didn’t really need & I would have paid to get the sticker, but they didn’t!!! So nice to not be taken advantage of!!! Will be returning for future auto service!!!

Inspection was done in a short time, Staff was friendly....

Terrrible customer service, they placed my truck in the rear of building. and left it unlocked and everything was slolen..BE AWARE THEY HAVE NO CAMERAS FOR YOUR PROTECTION.. POLICE RESPONDED AND TOOK A REPORT...Management os Rude, and non concerning

I have taken one of my cars here 3 times and never had the obnoxious wait, or have to leave my vehicle. They always are able to take care of it in a reasonable amount of time.

I have always found them to be fair and honest.

Been using this place since the early 80s. Honest, quick, and friendly.

Honest employees, who will not rip you off and will educate you on the cheapest ways to pass your inspection responsibly. My family has been going for years, and I still go there even after moving to the peninsula.

Went for a state inspection. Was in and out in under an hour, charged a fraction of other garages in the area, and staff was polite and helpful. Will be back.

Oh my. This is the best service I ever had. Mazda was going to charge me to patch my tire due to picking up a screw 43 bucks. I went to Holland and they charge way below that and I went on my lunch break . I was back to work before lunch break was even over. And my lunch break is only 30 minutes

My wife took my car here for a state vehicle inspection while I was at work. While she was waiting to have the car looked at, one of the mechanics flirted with her before he and his coworkers made explicit comments about her within earshot. The inspection didnt even go correctly as they told me I had a turn signal out when I did not at all. Not only do they allow their employees to harass customers, they apparently dont even have to do their jobs correctly.I wouldnt bless them with a single one of my hard-earned dollars and I will tell everyone I know, fellow military or not, not to make that mistake either.

Great service!!! They are there to help you get your car running and back on the road...and not take your money with made up problems like the Corporate stores like NTB

Got my inspection done. No hassle, just a short wait

Great local auto shop. Great service and reasonable cost

I wouldnt bring my dog to get spayed or neutered here! My fiancé brought my car here to get inspected and it failed. They provided a list with the items that they found wrong, as well as a price for parts and labor. Let me tell you, the quoted price was RIDICULOUS. I may be a female but trust, I know when Im being ripped off. Speaking of ripped of, so I didnt drive my car for 2 days because I am not familiar with Virginias laws on driving with a rejected inspection sticker, since I am not from here. When I finally did get in my car to drive it to a mechanic to fix the issues, I noticed they had cracked my turn signal, so when you go to turn left it bends in half. The reason I know they broke it, is not because I drive it everyday but it WAS NOT on the list of issues that they found wrong for my car failing the inspection. So when I called to let them know about it, they really TRIED to play with my intelligence by stating it had been cold the last 2 days, so maybe the cold air did it, really?; their mechanic is honest and would tell them if he broke something, obviously not; their mechanic didnt purposely break it, probably not but he damn sure broke it; and that they werent responsible for the damage, they really are responsible. They all but told me Casper the friendly ghost broke it or it broke on its own because I know 1000% I didnt. I wish I had a pic to show but unfortunately I dont but lesson leaned.So to wrap this up, this review may not reach a lot but hopefully it reaches some. I took my car to another mechanic shop, who is fixing my turn signal FOR FREE and the other issues for almost half of the cost they tried to charge. We even got a discount on the parts WE BOUGHT OURSELVES. So the reviews stating that its a great place to take your car, that may be so but thats not the experience I had and I wish it couldve been different but like I said, lesson learned to inspect your car after you refuse services for something you clearly dont want.BAD FOR BUSINESS!

Great Place, I take all 4 of my cars there. Dont feel Like im getting taken to the cleaners, on oil changes and repairs. Labor cost are fair and parts are in line with most internet prices.

Terrible customer service, A bunch of dishonest A******s. They also are bad at what they do, I had an ignition coil gone bad and once i got my car back from them, they didnt even connect all of my sparkplugs so i was misfiring all the way down the road. I wont ever go to these people again. If youre in the area near Holland Auto you should save yourself the hassle and go to Pauls Auto off of Bonney Rd. on Happy Street. He;s some older British fellow who really knows his stuff when it comes to cars. Hes the most honest automobile mechanic I have yet to find in Virginia Beach. Go check him out, not these guys.

Always have an excellent expiration there.