Wonderful staff, lots of displays and creative ideas. Ive been here the times and always get a new idea and excellent advice from sales team. Today, we picked out our new apron front sink, thermador cook top and cabinet door pulls! Best kitchen and bath displays in Hampton roads!

Always very helpful and friendly. Very knowledgeable Always has what I need

Took a couple different holds to talk to who I needed to talk to but he helped me when I finally got to the right person. There was a TERRIBLE delay from when I ended talking to when I when the Ferguson employee answered what I said. The whole conversation was like that. Not sure if it was the phone line or the employee was texting and had to stop and bother to answer me each time I waited for a response. Not sure but VERY odd either way. Thats the reason its only four Stars.

We had a great experience selecting kitchen and bath plumbing fixtures for our home with expert guidance from Amber White. Actually being able to see the products on the showroom floor was a huge plus.

We got great service and the answers we needed.

Friendly, knowledgeable staff. Great selection of products and accessories.

This location staff is what makes it special. Always helpful and knowledgable. Two thumbs up.

Great service and great for lighting, bathroom fixtures, vanities, bathtubs, toilets and even grills the man of the house, I have always used Ferguson for all my bathroom renovations, you can also buy towel bars,cabinet hardware, etc. So if you want to see a great showroom you need to visit FERGUSONS, we had a great time there, PS Ask for Jamie Hertz she is wonderful to work with, and very professional,.I personally believe that she is a asset to Fergusons.

Im giving a star because the showroom is loaded with quality products. The lack of additional stars is for the poor customer service or should I say the lack of service we received. My husband and I went to the showroom in Virginia Beach yesterday looking for a tub for our sons bathroom which will be remodeled soon. It was only fitting that we go back to the place the builder sent us to 20 years ago to check out their current products. However, the most recent experience was none like the first. Also, none of the workers were wearing a mask.

Good selection. So-so customer service.

I just bought my first house, and it’s a complete renovation. Needless to say, it’s a little overwhelming! After spending hours and hours attempting to research and shop at the usual big box stores (thinking that it would save me money), I finally listened to my mom and visited Ferguson… The entire experience was absolutely fantastic! There was no pressure as we walked through the impressive showroom; every once in a while, someone would just check in to see if we were still doing alright. First, we just wanted to get the lay of the land and make sure that we were even in the right place – and that I could afford it!Eventually, Mark Chuckney came up to us, and his timing was perfect. Mark wasn’t pushy – he was very well-informed and patient in explaining the different product lines and styles, and he was conscious and considerate of my budget. Occasionally he would point out some items which he would spend more money on (kitchen faucet) and some items which he would spend less money on (powder room fan), really making an effort to maximize the value of my budget. Mark was also very helpful in narrowing down my style, which is awesome when you’re feeling overwhelmed and simultaneously adore everything and nothing. With Mark’s assistance, I chose just about every single component of my new kitchen and 2.5 bathrooms in under three hours, and felt confident in what I was buying.Ferguson as a business in general also has a fan for life in me. I loved that I could climb in the bath tubs to see how I fit and whether they were comfortable, and that I could jiggle faucet handles, etc. The receptionist kept us stocked in coffee and bottled water, and even offered us some peppermint bark, which was very sweet. I was surprised that Ferguson was in my budget, too – while they definitely carry the very high-end fixtures, they also have plenty to choose from for a more conservative budget. (Although I’ll confess, I did overbuy on a few things because I just couldn’t resist!) I price-checked them online and against the big box stores, and they were actually pretty close on most items – slightly more on some, slightly less on others – but Mark’s expertise, being able to actually see and touch everything, and getting in and out so quickly more than made up for any price differences to me.I’ve been meaning to write this review since I left there, but what finally motivated me to sit down and do it right this moment was Mark’s continued customer service after the sale. I won’t go into the details, but I had an issue with my contractor on something which he helped sort out, and he’s helping me switch out a couple of items which will no longer work since plans have changed. It’s wonderful to be able to just go directly to him and have faith that he’ll help me work it out.I highly recommend Ferguson and Mark Chuckney – although you don’t have to, you should try to make an appointment with him ahead of time since he’s definitely worth waiting for! Both Ferguson and Mark have a customer for life in me, and I’ll definitely be returning to them for my next house and any future needs.June 2017 Edit: Its been about eight months since my first experience at Ferguson. Both Ferguson as a company and Mark in particular continue to give me incredible customer service, long after the big sale. They have truly given me peace of mind and made my life easier, and when youre renovating a house, those two things are priceless. Thanks again, yall!March 2021 Edit: Just wanted to share that as of this winter, I’m still occasionally bothering Mark with stuff, he continues to provide awesome customer service, and I now keep several of his business cards on hand at all times so that I can supply a referral as needed.

They are good at one thing. Taking your money. Worst customer service ever in regards to appliance showroom (not plumbing supply). They continued to screw up our orders for months on end with zero attempts to compensate us for their shortcomings. Getting a hold of someone is impossible. Never again

Nice showroom and friendly people very helpful especially Caitlin Pope is that helped my self and my mother.

Alison and her staff are the best of the best. They have all the nice brands and resolve all issues with orders and are quick to send parts

Ferguson has been essential to my 20 year plumbing career. Massive inventory

Amazing! Great showroom with tons of choices and a knowledgeable sales team!

Great place. Large selections of kitchen and bath products. Price is comparable to and better quality than your average Home Depot depending on your choice.

Helpful counter staff!

Perfect part at the perfect time !

Prices have doubled. Staff needs some help.

Well stocked plumbing supply house. Excellent service and reasonable prices.

Big time stuff

Such a beautiful showroom and everyone was so nice!

A vast selection of kitchen, bath and lighting displays thats very helpful to compare between styles and brands.

Excellent show room. The staff is extremely helpful and experienced. I got to meet Paige and Brenda. They were great!

Ive been using Ferguson for all my plumbing needs with very few exceptions for several years, and theyve always been helpful and informative. Some have said theyre a bit pricey, but I would disagree considering they deliver at no charge. If they dont have it, they can get it. And they sell tools!

Had the part for an older a/c unit, great prices.

Vast selection of plumbing tools & parts. Showroom displays beautiful bathroom & kitchen fixtures, showers, tubs, & related things. Great service & free coffee.

Solid plumbing, bath and kitchen supplies. Us at mid Atlantic plumbing used them frequently, customer service is great

Great selections and customer service.Little pricier but worth it.

My wife and I are currently building a house and needed to get our appliances for the kitchen. I went to sears, Lowe’s, Home Depot, and East coast before being referred to Fergusson. I’m glad I went! Not only did Paige provide me the lowest prices I had found, her customer Service was unparalleled. The showroom is absolutely beautiful. I can’t wait to have the house finished so we can enjoy our beautiful kitchen aid kitchen and bar!

Great prices. Good selection

Nice inside but disappointed that nobody will help for walk-in client... Short staffed

Walked around freely, no one tried to sell anything, which was good...no pressure. They have an awesome bathtub selection if you looking to pay 15,000 +.

Will call is definitely worth the extra effort to call before you get there! Excellent job guys

Overpriced fixtures and appliances. The employees are very snooty and rude. If you are just browsing, prepare to hear snarky comments. I asked the receptionist for someone to help me find a particular item. She asked me what I was looking for, so I answered her question. The reply and attitude I got back from her was “I’m just the receptionist, why are telling me?” (not exact words) You’d be better off going somewhere else.

The store is very well supplied with employees at the cash registers the lines moved quickly. The staff is knowledgeable and help with remedying any Plumbing solution

Its a good place to get your plumbing parts but they can use more salesman at the counter

Worst customer service ever. We walked in needing a new tub, and all new bathroom hardware at 4:40, 20 min before closing. The lady behind the counter told us they already announced closing and we had to be out by 5. Nobody helped us, or even asked us if we needed help for that matter. 2-3 sales people walked by us, 2 of them started talking to each other. It was a very rude experience. We took our money elsewhere.

Always get GREAT service and prices are great.

Usually had what I need to fix plumbing issues and the staff is always courteous and professional

Dont bother getting material on will call. Its quicker to just pull the parts yourself.

I go there for the plumbing and hvac parts counter. Have only been on their display showroom once. They carry parts for some brands.

Number one team of excellence !Have a wonderful day everyoneThank you for helping our community

Furguson’s Junior Burch customer service is outstanding and out of this world. Quick,professional and friendly service.

Very, very friendly and helpful !

Always great service at any branch I go to. From Norfolk to va beach to Suffolk.

Ferguson always has a knowledgeable staff and the parts that I need.

Fast and easy service . 5 stars

They may have good service when they’re open but their website needs to be updated because on your website it says you are open until 5 PM on Saturday that’s a lie ! now I have to wait till Monday to get AC thank you

My supply house, good service

Great place friendly staff very knowledgeable

Best quality workers, and appliances/ supplies!

Expensive and they work on slide scale for pricing . Only come here if I can’t find it anywhere else .

They take excellent care, of what you are looking for

Great service, Chesapeake location.

Outstanding supplyhouse

There for you when you need them.

Great Products, 1st class Customer Service, Fast response to Complaints, problems!

Customer service sucks.....We were almost forced to purchase the wrong part. The guy that helped us was over board. Luckily we kept answering questions until we found the part we were looking for and this guy didnt want to get near us.

Terrible service, 15 customers one person working behind the counter remainder of employees just talking worse plumbing suppliers ever

If they dont have it its not made.

The Lady seating up front was so rude !!! Will never go back . She needs to take classes for customer service.

Horrible...been waiting on an order since 11am, its 3:49pm.

Slow, rude

Felt like I was gonna be murdered.

Always go here

Just go to vamac!

Nice showroom

Excellent service

Great