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Shoe Carnival
603 Grand Central Ave, Vienna, WV 26105, United States
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Shoe Carnival
Comments
ma
Review №1

Im not coming back. My self and my daughter wear size 12. I was told order online. Great then EVERY woman should have to order hers online. We are not an odd size it shows 12s at stores that carry them are always low on stock. So this customer will go elsewhere.

He
Review №2

Good quality of shoes.

Ro
Review №3

I got a good pair of shoes cheap.

Ra
Review №4

Great place but have to order if you wear 15s or bigger.

Da
Review №5

A great place to get a truly wide selection of various brands and styles of shoes. You will not need to go anywhere else.

Pa
Review №6

Excellent sales persons great parking and spacious store

Ma
Review №7

We were here to get a pair of shoes for work and seen a sign in the door requiring face masks to be worn. Funny my governor has not issued a mask mandate. So I decided to take my business elsewhere. So buyer beware they will force you to “mask up”

Je
Review №8

They was so nice and helpful .

Da
Review №9

They have decent prices, and a good selection. But their stock is a little low. Nice, friendly staff though

Ke
Review №10

Found shoes but seemed they dont have big variety and was pricey

Bi
Review №11

Good friendly service ask for megan shes got wonderful personality

Br
Review №12

The workers there were very rude!made me feel uncomfortable

He
Review №13

Always find what we need here

Cr
Review №14

Ok

Ju
Review №15

Really nice atmosphere, shoes are great prices and quality.

Br
Review №16

Customer service is great... Manager went out of her way to help me find what i was looking for

De
Review №17

It looks as though its going out of business . Lowest stock Ive ever seen.

Lo
Review №18

Great servive

Je
Review №19

Clean and nice staff.

Jo
Review №20

Very good selection and great staff.

Sh
Review №21

First time shopping here. Loved the deals. Great shoe styles. Friendly staff thats very helpful.☺

Jo
Review №22

The people are nice and helpful for whatever your looking for prices arent bad for a shoe store and have a great variety

Jo
Review №23

Great place to buy shoes.

Be
Review №24

Found a great pair of shoes for work and they were on sale!

Je
Review №25

Girls who work there are very savvy on there shoe knowledge 😉Melanie helped me and was so nice.

Mi
Review №26

Great prices

Se
Review №27

Always friendly

Mi
Review №28

Had an issue with a pair of work boots i bought baisicly falling apart... and management was not very helpfull with the issue, did not have the item in stock and would not order them for me without me turning the pair i had. Since i need my shoes for work, i was going to wear them till they came in then make the exchange... manager disguised with the idea said smuggly i cant do that!I know i have bought more than 30 pairs of shoes from them. Not sure i will go back.

Lo
Review №29

Some good brands such as Irish Setter, Keen, Georgia and Wolverine. Not a lot of items with water proof liners such as gore-tex. Often has sales.

Je
Review №30

Love the quality and value. Great place

Sh
Review №31

This store had friendly staff and some Good deals

Ri
Review №32

Good selection of shoes. Very helpful people.

Je
Review №33

The staff was friendly and helpful. We were greeted when we entered the store and someone stopped to see if we needed any help.

Is
Review №34

Misleading deals, lines, ho hum selection, and high prices

Co
Review №35

10 person capacity for a store this big, pitiful

J.
Review №36

Well this certainly wasnt an optimal trip with my gf.First off, when we first got into the store, we waited for 15 minutes for help.Granted, there was a sale going on and quite a few people there. However, right next to us were two employees that were talking, leaning over a table. We figured wed wait until they were done to be polite, plus they kept looking at us so obviously they could see us.Nope, 15 minutes later we got to watch them ask some random family that had just walked in if they needed help and then walk away.Next we decided to ask someone with a walkie (I assume a manager) for help. She said she was very busy and would send someone to give us a hand. Guess what? Noone showed up. 10 minutes of waiting.We decided to just try to figure out everything ourselves. Not one employee we passed greeted us, asked if we needed help, or even so much as acknowledged our presence.After finding what I needed but getting exasperated trying to find her a good fit, my gf walked straight up and asked someone if she could help her. The girl seemed overwhelmed but was incredibly helpful. Thanks to her my gf found a good fitting pair of shoes.The hits didnt stop coming. After we checked out at the front counter, all the employees just wandered off. In the middle of us looking at other things we were considering purchasing. If we had a mind to, we could have just walked out with them.As someone that works front cashier in a store, this whole experience left a bad taste in my mouth.Heres my summary:This whole experience sucked. It took over an hour longer than it needed to. Ive never felt more like a ghost in a store. The only reason Im not giving this review one star is that lady who helped my gf. Though clearly overwhelmed, she seemed to be the only professional employee in the entire store.Sorry Shoe Carnival, you wont be seeing me back anytime soon. Step up your customer service game. This is why people are buying shoes off Amazon where theyre $15 cheaper.

Li
Review №37

Got grandsons shoes there.. great experience

Ta
Review №38

Love the buy one get second 1/2 off

En
Review №39

Very good selection and a nice staff.

El
Review №40

I asked for help and got it... and he was very pleasant.

St
Review №41

They didnt have hardly any summer shoes, which is what I was looking for.

Je
Review №42

The staff was very friendly and helped us find what we needed quickly and efficiently.

Ro
Review №43

Big selections, friendly staff, and very clean organized store.

Ja
Review №44

Very nice people. They honor military discount!

Mi
Review №45

Exchanged.shoes with no problems

Ka
Review №46

Very clean and organized store, friendly staff, great prices.

Ch
Review №47

Always running some sort of special, so you can easily get great shoes for a reasonable price.

Ch
Review №48

Definitely recommend. Great people!

Pe
Review №49

Their sells are awesome, and they have any kind of shoes u want I was looking for the 70s pumps and they had them.

Ve
Review №50

Good deals, love the buy one get one half off. Great for parents that have multiple children.

Sh
Review №51

Love shoe carnival got great shoes!!

Re
Review №52

Good service and had a nice special.

Ch
Review №53

Clean store, helpful employees, quality products and halfway decent prices.

Jo
Review №54

It was ok found shoes finally on my own

Bi
Review №55

Great styles and fashion footwear.

F.
Review №56

Didnt have anything I wanted.

Ja
Review №57

Found what I wanted cheaper

Re
Review №58

Their sale section is great!

Mi
Review №59

Great shoes n sales

Cr
Review №60

Great place for shoes. Good selection.

Ma
Review №61

Always find something I want.

Mi
Review №62

Usually have a decent selection of shoes

Au
Review №63

Got a very good deal on some shoes nothing really to special staff was friendly

St
Review №64

Shoe CARNIVAL.... its in the name CARNIVAL would a funnel cake and maybe a clown be to much to ask I dont think these guys have ever even been to a carnival......

Br
Review №65

Huge selection and good prices. Lots of deals!

He
Review №66

Try there best to help

Ty
Review №67

Great selection of shoes and they usually have sales going on!

J
Review №68

They always have good sales

Mi
Review №69

It is awful when u r trying to cancel an order u just made an hour or two ago!!!! you have to wait to see if its OK to cancel, they will send u an email to let u know if its ok!!! REALLY!!! Then once u do that u have to wait 3 to 5 business days for ur refund? Wth?? Come on!! Never seen so much BS for a pair of boots that i found 20.00 cheaper somewhere else!!!!!!!!!!!!!! Never again will I deal with them!!!

Ad
Review №70

Great selection to choose from.

Ch
Review №71

The staff is great

Ba
Review №72

Very nice and helpful employees.

St
Review №73

Great friendly service!!! Huge selection of shoes!!!

Jo
Review №74

While we were there 30 minutes before closing time, the staff ignored us.

Tr
Review №75

Great! order sent to my house

Bi
Review №76

Has nice shoes the service was great

13
Review №77

They have good deals

Ch
Review №78

You cant beat the prices and selection.

Ja
Review №79

No one ever checked if we needed assistance. Not a very good selection.

He
Review №80

Bought tennis shoes there. Found my size.

Kr
Review №81

Good prices but my sons shoes fell apart after 2 weeks

We
Review №82

Great sales and wide variety.

Ri
Review №83

Tremendous selections but some of the staff not comfortable

Li
Review №84

High prices and mediocre quality.

Lo
Review №85

Got what I needed and 50 % off the next

Vi
Review №86

Always nice helpful!!

St
Review №87

Everyone is so nice and helpful

He
Review №88

Great shoe store

Je
Review №89

Sandals and steel toed shoes...yup!

Ju
Review №90

Expensive but almost always has a BOGO. Discount on just one pair would be great.

Pa
Review №91

Good selection of shoes.

Ja
Review №92

Have very many types to shoes there to choose from

Ti
Review №93

Always staff are helpful

Ji
Review №94

I felt like the workers werent friendly at all.

Do
Review №95

3 sales clerk waiting on ONE customer who had an issue with a sale item. THREE!! I waited at the counter thinking someone would turn loose and ring up my purchase NOPE!! So, i put shoes down and walked out never to return!!

Al
Review №96

Wish they had a bigger selection

Os
Review №97

Ok, selection was not great.

Ch
Review №98

Better deals

Br
Review №99

Fresh foot wear

Bu
Review №100

Nice e selection

Information
12 Photos
100 Comments
4.1 Rating
  • Address:603 Grand Central Ave, Vienna, WV 26105, United States
  • Site:https://stores.shoecarnival.com/wv/vienna/shoe-store-vienna-wv-312.html?utm_source=google&utm_medium=listing&utm_content=312&utm_campaign=WV&utm_keyword=Vienna
  • Phone:+1 304-422-5316
Categories
  • Boot store
  • Shoe store
Working hours
  • Monday:10AM–9PM
  • Tuesday:10AM–9PM
  • Wednesday:10AM–9PM
  • Thursday:10AM–9PM
  • Friday:10AM–9PM
  • Saturday:10AM–9PM
  • Sunday:11AM–7PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
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