Manager Tony is awesome at making the customer feel appreciated and is attentive to all your needs. The technicians here are great and know what theyre doing. Theyre able to diagnose and get the issue resolved in a timely manner.Even though the shop is located at a Ford dealer, they service all brands of vehicles. You do not need to own a Ford to get your vehicle serviced here. The shop is a little far from my house, but its worth the trip. A car is your transportation to work and a part of your life. Having a reliable shop you can depend on is crucial.

Dropped my car off for a transmission leak and dealt with Tony, he was awesome, kept me updated through the day about what they found, when he planned on having it done. Just an overall great experience, and my new go to place. Thanks again Tony!

I’m from out of town visiting family and the splash guard for my engine came loose last night and made a ruckus while driving. I made a stop at this Quick Lane and Tony was able to remove the guard and have us out in no time and with no charge! I appreciate the honesty and quick work, if you’re ever in the area and have car troubles, I definitely recommend!

I had a great experience! Tony was personable, friendly, and helped me understand what needed to be done. I needed an oil change and didnt feel upcharged. They were very pleasant to work with and I would definitely come again!

Will definitely be back in another 5k miles. Tony is the man!! Definitely liking the care and professionalism of Tony and his crew.

I’ve been going to Tony for a long time so it was easy for me to come with him to quick lane. He and his crew have amazing service and are the nicest people. They are the only people I let touch my cars.

Great, great experience!! Tony is the most honest, straight forward service man I have ever met! If I could give him six stars I would. Didnt try to upsell me anything, didnt even charge me for the diagnostic! He gave me the straight truth that it could cost more than the car is worth to try and fix it rather than try to drain my wallet! Cant say enough great things about him, I will definitely be returning and recommending him to everyone I know! Thanks again brother!!

I had an oil change, tire rotation, and wheel alignment at Quick Lane and was very please with all aspects of the service experience. I was greeted pleasantly by Manager Tony Sanzo. He explained the service cost and duration. My vehicle was done on time, and I got what I considered to be a great value.Thank you Tony for a great experience!

We were in an unanticipated situation where we needed immediate, somewhat major repairs, along with some routine service. Anthony was very responsive about getting us in and communicating with me about what was needed and the costs. Everything got done on the same day, even though there was more work than initially planned for. The professionalism and quality of the work were excellent and appreciated.

I was greeted by Tony and Shane when I arrived. They were a huge help in getting the service I needed and accommodating to my needs despite it being towards the end of the work day. Great service!

Tony and his guys where great! Down to earth, got me in and out with a trac sensor issue. Highly recommend!

I came in with a brakes problem first thing in the morning. Manager Anthony and the crew got right to it. He showed me what was the problem and what needed to be done, double checked warranty on all parts replaced and going that extra mile to make sure everything is set right. Anthony is a great manager that will go above and beyond, double check your vehicle before he gives you the keys back.

Tony and Shane are now at Quick Lane. I live in Middletown, but drive all the way Rockville for the service of my truck. It is those guys that Ive known and trusted for over 10 years! Id drive cross country to see them. There are no better people in the business, and Quick Lane could be honored to have them. Great move, Quick Lane!Also, sincerely impressed with Quick Lane value! Excellent, excellent place...my new place for service!!- David L. (New Quick Lane Customer)

The team was very courteous and very professional and super friendly and did a great job highly recommend coming here

The only people I trust with all my vehicles, extremely fair and reasonable with all repairs. No BS ever, Tony and the crew are top notch and highly skilled. Dont hesitate just go here.

Just had my oil changed on one of my cars. I seen Tony and he was great as usual. Got me in & out and now my oil is changed correctly. Always good business with Tony!! Loyal costumer for 20 years it was a no brainer to follow him to Quick Lane...

Tony was. The best. 5 star

The experienceOn a scale from 1 to 10Definitely at 12. The professionalismThe friendliness the courteousnessThe knowledgeThat I experienced thereOutstanding.The best experience Ive had in a very long timeI would recommend it to anyone and everyone

Anthony S was delightful. I was taken care of very quickly and I have confidence in the work done. Super great personality & service every time I work with him

Tony provided immediate support and top-tier personable service. Would recommend to others.

I highly recommend Quick Lane at Ray Seraphin. Tony and Chet were prompt, courteous, and professional!

Tony was very helpful in quickly fixing my tire that had a screw in it. I was out within 15 minutes. He was very knowledgeable.

Great service! Weve been going there for years and always had great service.

Tony was absolutely amazing. Not only is he kind and professional, the service was quick, thorough and I came in as a walk in and left shortly after. Wonderful amazing service ALWAYS

Tony was very helpful, took the time to explain tire situation to me. Service is fast and good.

Tony is the best. He always fixes my car and its always affordable. I appreciate his great services.

Anthony S was great. I was taken care of very quickly. Super great personality & service.

Always great to see Tony My family has been issuing him for years

Tony, the Quick Lane Manger, is one hell of a person and amazing at what he does. Just fantastic and always has his customers best interest in mind!

Tony was super helpful and got me in and out quickly for an oil change! Would definitely recommend anyone go here!

Tony was great to work with. Will have car serviced here regularly in the future.

Tony was the. Best

Tony the advisor and his team were A+. On time, friendly, explained everything in detail.

Tony was great, very helpful and personable. Best spot to get some work done and good prices.

Came to see Tony who ive gone to for years back at Monro for an oil change. Always professional and makes sure youre well taken care of, will definitely be back again!

Tony was very knowledgeable and honest. Perfect experience

Tony is a great guy and keeps the shop running smoothly!

Tony was. great

I appreciated the low pressure sales and the fair deal that I received. I have also used this dealer in the past for some of my mechanical needs. Tom P. was a a very helpful salesman, ready to help with any questions including after the sale.

Their service is great and Tony and his guys are amazing.

Tony. Was. Great. Very nice

Tony was. Fantastic

Awesome customer service from Tony!

Tony is awesome

Fantastic! Brought my tiny car in to have a tire looked at. Fast service, tire was taken off the rim, rim cleaned and tire put back on rim. Mounted back on car. I have great faith in Seraphines.Best price ever. Thank you

I have been using this particular Quick Lane for service on my company leased vehicles for several years. Generally Ive been happy. The price is right, wait times are short, the staff was accommodating and they did the job. Why a negative review after all this time? Without my knowledge or consent, during my last service at this location the guy that did the work let a young kid back my car out of the bay. He hit the building and damaged the rear quarter of my car. Very minor, not a big deal to be honest, but certainly enough to warrant repair. The service writer and manger both made a promise, which I have in writing, that they would call me when they had a loner car available and have their body shop fix it. That was October. It is now December and no call. Why dont I call and remind them? Why should I have to? This is about good customer service and general principle, which is all that matters in this case. Anyone can change oil and rotate tires for a price, the only thing you have to keep people coming back is customer service. If I was the manger or service writer and a young kid in my shop damaged a customers vehicle when he probably should not have been the the shop to begin with and most definitely should not have been behind the wheel of a customers car, I would make it a very high priority to be sure it was promptly taken care of by any means necessary and without the customer having to expend any time or energy calling or reminding me at all. They have made no attempt at all, I can only assume, hoping I would just let it go. During this same service visit I was told all of my lug nuts had swollen and I would need to replace them next visit. The decorative chrome caps on lug nuts have been in use since around the 1980s. I service my own vehicles, except these company leased ones, and I have never heard of or experienced this happening before. I suppose its possible that one or two might corrode to the point of swelling, I guess, but all 20 of them and on a two year old vehicle? Nope... I just got the car serviced at the location I will likely use from now on. To confirm my suspicions the service writer said all the lug nuts need to be replaced because it looked as if someone used the wrong sized socket on them and destroyed them all. Yup, thats a bit more likely... 20 lug nuts at a little more than $9.00 a piece. Thanks... I have no proof that is what happened, but it was my first thought. I did not say anything about the lug nuts to the new shop and they came up with the same idea. I dont plan to pursue this, but in this age of online reviews and having so many choices for service, I felt this review warranted.

Tony was. Grrat

My first time here and very pleased with the overall experience.

Great deal on oil change and tire rotation with 5000 mile intervals, sometimes theres an hour plus wait so I recommend dropping your car off.

Since I purchased my new 2014 F-150 from Seraphin Ford, Ive had nothing but stellar service from their organization. The work was performed on a timely and very professional basis. Ive had my truck in their shop ( 3 ) times so far and each time their work had been first class and Ive always left completely satisfied. I would encourage anyone to give Ray Seraphin a try if they are looking to purchase a vehicle. Youll not be disapppointed.

Came in here to get an oil change and was told that they couldn’t see me today nor are you able to make an appointment. The fact that you cannot make an appointment and they only do walk-ins is a complete waste of time. Don’t waste your time and try somewhere else.

An amazing experience working with Ed and Jason. A great deal and very easy people to work with. I love my new fusion and the just made a loyal customer 😄

I just bought a brand new 2016, Ford Fusion from Ray Seraphin Ford. My salesman was Lance and he was the best salesman I have ever dealt with in my history of buying vehicles. He knew everything about the car and knew all the answers to my questions. Not only was the salesman a gentleman, the finance specialist, Jay, was awesome as well!! Lance and Jay made everything easy and took care of all the paperwork and hassle for me. I picked out the car on Monday and less than 24 hours later was driving it home. I got the quickest and best deal I could ever ask for. I will continue my business all thanks to Lance and Jay! Did I mention I got my first oil change free?!

Great service. Answers to every question. Break down the whole car buying experience so youre garunteed a great experience without all the stress that comes with buying a car. Will recommend Ray Seraphin Ford to anybody and everybody.

Would recommend them for service and sales great people, quality work, large selection of cars, suvs, and trucks

Bruce went above and beyond getting our car in when the tie rod froze up and needed to be heated when the car needed alignment for new tires.The tire store we went to didnt have the skills to do it themselves. He got us in right away and got us back on the road within the hour.

Service was great, I will always take my Ford 150 back to Ray Seraphin Ford!!!

Couldnt find a better place to do business. Super service

Got my oil changed in the regular service bay, and as always, five star service! Between the women handing the payments and the fabulous mechanic, Ryan Doucette, I could not ask for better service!

Bought my truck almost 2 years ago from Rays have the oil changed there every 3000 miles always have experienced excellent service

Scott has always taken care of the cars & trucks I bring by. Ray Seraphin has always been good to all my family

Got quick service without appointment at a fair price...

Its so nice to be able to just show up and get your vehicle serviced

Great service from David Gardner as well as the service department with my software recall.

Prompt service and all that was necessary was done. I did have to wait a week to get an appointment, but the need for service was not urgent.

Fine service as usual, except reset oil lamp was not reset. Otherwise all went well

Great place for oil changes and repairs.

Great service.always treat me right.

Timely, professional, courteous, and competent service department.

Quick, thorough and print out of brakes, tires, fluids.I will return.

Great and efficient service every time.

Dropped my car off to have The Works done while a shopped for a new car. A short amount of time later, my car had the oil changed, tires rotated, and a safety checked performed.

As usual the service was great at the Quick Lane.

Had a problem and they solved it quicklu.

Quick and easy

Great customer service!

Great people..

Good service.

Great service!!

Quick & thorough

Excellent service!

Quick, friendly service.

EXCELLENT as usual

Excellent @!!!!!!