I brought my 2012 Toyota Camry to this location after I was involved in a fender bender. While my insurance did cover the cost of the entire repair (it was estimated to be over $2000), I did have to pay a $500 deductible. My problem with this location is this: it took TWO WEEKS to book an appointment with this location (my accident took place at the end of August). When I finally did bring in my car I was told the repair would take THREE WEEKS to complete because certain parts had to be ordered. I called the shop and begged them to let me have my car back while they waited for the parts to come in, but they wouldnt budge. The customer service person who I talked to (a lovely woman named Nikki), informed me that my car was already disassembled, and that it couldnt be re-assembled until the parts came were delivered. So, they held my car hostage and I had to rent a car for THREE WEEKS. The car rental was over $1500. When I finally did get my car back, it looked fine. I had to have a brand new bumper and side panel put on (in the front) and it looks good superficially, but there are gaps between the side and the hood, and the front headlight and the hood and I would have expected the job to be PERFECT considering the amount of time it was in the shop. I have told Service King about my dissatisfaction and although they were very sympathetic, no one is jumping up and offering to cover the costs of my THREE WEEK car rental. So, I will not recommend this place. I should have taken it to Caliber who gets things done quickly at least.

Needed my new 2021 RAM Longhorn to have chrome molding installed they performed in a top notch service. Thus, making Service King the Best Body Shop led by General Manager Rick.. His team was great to work with, so friendly, professional, skillful and knowledgeable. When finished, our RAM came back looking better and popped with chrome molding better than ever and was precisely installed in and out. We will definitely use and recommend Service King Collision in the future and recommend them to everyone. They are truly are the best in the business! You will not be disappointed.

Great customer service. They kept me informed of the progress of the vehicle. Work was finished early; looks and drives great. Highly recommend.

I have never had a professional experience like this!! Very considerate and walked us through the process making sure that everything was right. We had a date of completion and the job was done before the completion date. We will use this service definitely again!

Went to have my Ford Transit medium roof repaired after someone hit me. This is where their insurance company sent me. Waited a week to get it. Pulled into the parking lot and into the building to have Matt approach me, not even a good morning, but walking me outside to let me know that they couldn’t take my vehicle because my van wouldn’t fit in the bay to be painted after it’s been fixed. Ooooooh ok….there’s a sister Service King on 281, could they accommodate? “I don’t know! Hold on.” Comes back with a post it with the other service king’s number and address on it so I could call to find out. Not that he couldn’t call to find out or help me figure out what I can do to get my van fixed since I also still need to contact the person insurance company to find out what to do next.I then ask to speak to the manager, Nikki speaks up to tell me that I couldn’t speak to him, that he’s in a meeting. I then asked if she could go and ask him how long he has left in his meeting so I can speak to him and she just said no and walked back to her desk while rolling her eyes. Another female employee came to me a couple minutes later to tell me that it would be about 5-10 min and I said thank you.Manager came out, went straight to the other employees first to whisper and get some info and then came to me. Didn’t really care that his business lacks customer service and didn’t really try to offer any solution to help repair my van and get it painted somewhere else or anything, just dismissed me all together! Horrible company! Don’t use this company ever!! Has been reported to USAA and Nationwide!

Super courteous and kind people who did what they promised and very quickly. My sincere thanks and high recommendation.Ernest Miller

They have the best customer serviceThy kept me up to date on my vehicle and were very helpful with all my questions and concerns. Best place Ive been to that does service and repairs. Thank you Service King.

I took my F-250 truck to get the right side doors ( dent from accident ) fixed the bed of the truck also had a dents. They kept my truck for a week a 2 days. When I went to pick it up it look nice and shiny but the paint on the bed did not match the trucks paint. I took it back and they fixed it. One week later the molding on the back door peeled off. I called corporate office they promised to call me back they never did. I took the truck back they rushed to fix it, when they brought the truck back the molding was back in place but there was glue all over the area. I express my concern with the receptionist she sent man to clean it. The person brought a bottle of cleaner and paper towel. The area was wiped clean but scratched the molding. I told the receptionist about this and she sent someone else and they started to buff out the scratches. A person maybe the manager came out to look at the truck so they decided to take back inside the shop and stated all was fixed. A week later the molding fell off again. I called the corporate office they said they would take care of it right away. I then received a call from the shops manager and mention he was going to personally take care of the situation. He promise to order the part and have it in hand in 2-3 days and would call me to arrangements for them to pick up the truck, take to the shop and get if fixed. A week later I called the shop to get an update the receptions said the manager was out and would have him call me back when he was in....2 days later I have not heard from them. I called my insurance to complain about there service. Terrible service!

Great Experience, unfortunately I have had to use them on more than one occasion but they do Great Work and go above and beyond. They do not just say “No”, they try to accommodate with in their means and THAT is all we can ask of any business. April did a good job of keeping me informed and Derek did a great job of trying to accommodate my need. Thank You Service King Team at Universal City Location. Well deserved 5 🌟 review

Nicci and the manager were great. They went above and beyond to help me and make the experience as smooth and painless as possible. Very friendly and professional. Even helped swap out an unwanted rental. Great shop.

I am thankful for this Service King. Nicci was so understanding and took care of my car when I was nervous after my accident. She kept me up to date and was so patient. I am thankful for her kindness and for the work done on my car.

At 1st I was worried, Im sure like all of you we want the best care for our cars. From the start everyone one friendly, always available for questions. They also notified me with updates. Overall Im very satisfied

Had a accident and they took care of me. All around service was outstanding. My last major accident that require insurance involvement was in 1982, so it was a great relief to have such great service!

Fast and friendly service. Ms. Erby checked me in and did the priliminary estimate in less than 15 minutes

Would not recommend this place. Dealt with them 3 times in a week just to get an estimate but was given the run around. Not helpful at all. Taking my business elsewhere.

Service and staff were fantastic, couldnt have asked for an easier or better experience!

I had a much better experience on this occasion that I had to use Service King for my collision needs. My service agent Nikki was very helpful and efficient.

I had the unfortunate experience of having my truck keyed. Went to one place to see how much it would cost to repair. Walked away with an estimate of just under a thousand dollars. Decided to stop by Service King to see what their estimate would run. From the moment I arrived, I was treated with courtesy and professionalism. They came out and talked to me curbside. They then looked at my damage and said they thought it could be buffed out. By the end of the day, they had buffed out the scratches and I couldnt even tell there had been any damage to my truck. And to top things off, they didnt even charge me. I know that if I have any other needs for body or paint, Im going back there without a doubt.

Great collision repair service! They color matched my car perfectly! I love that they kept me posted via text throughout the whole process. They even detailed my car inside and out, which was an unexpected but very nice touch!! My car looks and feels brand new again! Highly recommend!!

Kept me up to date one the status of the repairs an d was very timely in completing the repairs.

I am editing my original 1 star review. Due to a misunderstanding the part that was ordered for my car didnt show because the order somehow got cancelled. So the part that was supposed to take a couple of days I waited and waited and finally went by. I was HOT that no one had even bothered to call me or check on the status. My initial reaction was to tell Forrest to shove it but after a day I cooled down and went by and accepted that is was just a misunderstanding. After we conversed the part was ordered and painted. I dropped my car off and picked it up the next morning, it was only a lower rocker molding. They did a really good job, the paint matched perfectly on a Sepang Pearl Blue Audi and so far I have no workmanship complaints. Forrest was a pretty nice guy and the lack of communication during the part order fiasco is the only thing preventing that 5th star.

Im sad to be back here again but Im glad it is here. Customer Service is Amazing. No hitch. I was in and on my way. Thank you Service King. 😀

I wont let anyone else do body work on my cars. Nothing but skilled professionals from reception to delivery. Very well done every time, Ive never had to go back to correct anything.

Rick Sarabia and his team recently did some FANTASTIC work on my 2018 Honda Accord. Another driver and I tried to merge into the same lane at the same time, and I had some damage on the left-rear quarter panel. I dropped it off on Monday, and it was done by Thursday. They had to replace a panel and the rear bumper, paint-match it, the whole ball of wax. When I picked it up on Thursday, it was absolutely spotless as if they had detailed it. I felt like I was taking delivery of a brand new car all over again. Hopefully I never need to use their services ever again, but should another accident occur (knocks on wood), I will be going to Service King and working with Rick and his team.

I had a great experience here, I was always updated via personal phone call and text letting me know the status of my car. A minor mistake was made and they were right on it, they have an excellent quality control process that makes sure your car is way better than when you brought it in I’ll be going back to them for future work great team

They did a good job. Communication everyday & very customer friendly

They took care of the little hiccup they made after repairing our vehicle. They made it right and stayed a few minutes after closing to make the adjustments necessary and as a customer I value that. Just that small gesture of going above and beyond makes them have a 5 star from me. Not to mention the repair looked immaculate!

They treated me like family. Very thoughtful, thorough, and professional. Repairs were absolutely beautiful. From front office to repair shop, everyone treated me like royalty. Thank you.

Our Ford F-150 truck was taken to the Service King in Universal City because that is were our insurance company instructed us to go.The truck had been stolen and had some good damage. We were given a completion date and that date kept changing and changing and changing. One would think that would upset us. Maybe a bit, BUT Service King ALWAYS sent us text messages, emails or phone calls to update us and explain why. While I was not really happy the delays kept occurring, cant be too upset when they do such an amazing job of communication!During the process, they had to replace the radiator. Not four hours after picking it up it overheated going to Austin. We had to make adjustments, but got it back up and running. Then going to Kingsville it overheated again. At this point we had to take it to a shop in Kingsville to fix.So why am I not saying dont go to Service King. We had multiple delays and the repair work did not go over well. I HIGHLY recommend this Service King because of one word many businesses forget now a days -- COMMUNICATION!They communicated to us all along the repair process what was happening and why. They even graciously knocked off some of the cost due to delays.When we had to fix the radiator after they fixed it, they worked with us to cover costs.Look no business is perfect. No mechanic is perfect. You make the repairs as best you can and sometimes the vehicle decides something else is wrong.Rick | Clay and their staff are amazing. They talk to you. Work with you and help you. I HIGHLY recommend this service center over any others. The staff here knows how to take care of their customers. I find that rare these days.No shop or store will be perfect. The best you can do is say, Hey we messed up, how can we make it right? This shop does this. I also think our situation is more rare than typical as far as delays or repairs are concerned.Do NOT go anywhere else! Customer Service is certainly KING here...Its in their Name!!!

Highly recommended. I had them take care of the paint job on my vehicle for a minor fender bender back in January of this year. Amazing work! Quick and friendly. They are very good at communicating. I was referred by my insurance company and i am very and happy content with the outcome. Thank you service king.

Respect for the people at Service King! They fixed the dents in the truck, kept me posted of the progress on the work and even buffed out some scuff marks that had nothing to do with accident ( encounter with a deer)! I would definitely recommend Service King to anyone who asks!

Small fix on my bumper. Only took a couple days with great staff. I will post the car before repair later.

Honestly the best updates and attention to detail that I have ever had, even among other service industries. I wish Service King ran other businesses!

Friendly and honest

The price was great and very fast repair. I will definitely be bringing my other vehicle here. I recommend this to all my friends.

The job was done to perfection and I was very happy. The other place did a lousy job

Very friendly and professional staff. Work was completed two days prior to estimated completion. Always kept me updated. Highly recommend.

Great job

Used this place twice. Both times great service but it always seems to take a longer than usual time for repairs. Both repairs were covered by insurance so I had rental cars, but had it not been covered, Id bee without a car or paying a lot of money for a rental car. Im basing this off of other services Ive used in the past.

Awesome visit at this location! All Thanks to Ms Alma and her customer service. She went above and beyond making a bad experience with my car a great one. Cannot thank her enough. Highly reccomend Service King Universal City...Thank You!!

Appreciate the service I received here. My repair was managed by a very professional lady named Alma who addressed every concern I had and went out of her way to make sure I was happy with the repair on my Landrover. Would use this shop again.

I cannot begin to express how disappointing my experience has been with this shop, but I will try.After 4 weeks to complete the job, I show up to pick up my car and it looked like complete garbage. The car was covered in compound and was overall filthy inside and out. The laundry list of things done incorrectly is as follows: Interior/exterior not clean, large dent/crease where they joined the quarter panel and roof, tail light didnt line up with body, trunk gaps were horrendous, multiple spots with imperfections in the paint, orange peel all over the worked on area, ripped weather strips in the door, rough spots in pillars, door trim didnt line up, the pin stripe looked like it was drawn on with a fat tip pen (and it was still wet), fender was 3 different colors, and the sunroof did not work. This was after the QC process that I was told was very thorough. I take it back the following Monday and was told it would be ready by Thursday or Friday of that week. I call Wednesday to see if we are on track and was told that its in the booth and should be reassembled the next day. I call Friday and apparently they only have 1 painter who was out sick since Wednesday, even though I was told it was in the booth around noon, but hell be here Monday. Call on Monday and Im told that it will be Wednesday, then on Wednesday told itll be Thursday, then on Thursday told that itll be Friday. Each time I am having to call and ask when is my car going to be ready, and each time I am hit with a new date and excuse. I pick it up Friday and am assured all is well. Everything seemed well but then night came and I notice that my head light sensor is now not working, so I will have to take my car back to this shop for a 3rd time.This is unacceptable. I visit body shops for various reasons multiple times a year and this is by far the worst of the worst. Save yourself the frustration and use caliber collision, or anyone else. They might actually make it right the first time.PS: My wife had work done by this shop earlier this year and that work is garbage as well. We will take hers back next week to see what they say/give them a chance to make it right, but Im not optimistic at this point..... queue the generic response about how the appropriate team will address this immediately...****UPDATE 12/15/17****I have taken my car back to this shop 4 times at this point and they still can’t get it right. They installed a few parts incorrectly and caused damage to my driver side quarter panel and there are paint chips in my trunk from their carelessness. I am working with my insurance to take my vehicle to another shop.I would not recommend that you take your vehicle here. After my many visits I got to see multiple people come in and also complain about the work at this location.

Absolutely amazing!Vehicles on both sides, Forced to hit construction barrel knocked into the highway today driving BRAND NEW vehicleStopped by Service King Collision in Universal City to get an estimate. Was positive it was going to be an expensive fix.Rick came out and without having to even ask he lets me know he’d be right back. Paint thinner and rag in hand two minutes later, most of it’s cleaned up.Comes back again with polishing compound and small bufferWith the exception of a very small dent, in less than five minutes, it’s as good as New.Have used them before, for daughters car, and I’ll be back for sureWow,! Thank you Service King for having folks like Rick.

Friendly staff.

Alma was a huge help to us. Their service for our vehicle was quick and painless. Will definitely always have our business for our vehicle fleet!

Got into an accident and this particular location would not service my car. They informed me to inconvenience myself and my wife to move an undrivable vehicle to another location. So having to call my insurance provider to move the vehicle could take up to a day or two! I will never do business with this location ever again. And I recommend everyone to do the same as well. I would rate this place negative stars if I could do so. If I could do so as well... Fire the management that called me to move my vehicle.

Forest is a great guy, the shop did great work but its been seven weeks and I am still waiting on a check they promised me and the molding for the passenger side roof top on my Mazda 6 2014 sky-act IV. But it sounds like they are a good company based on other reviews. I just hope they havent forgotten me. Took me awhile to update this but Im glad I have. My molding came in and my check just as they promised. Forrest is an outstanding customer service oriented individual. I would highly recommend this facility in Universal City. Great people and they do the job right the first time. Keep in mind there can be delays but the delays are parts that can be on back order. This is not uncommon anywhere you go.

Great place to bring your vehicle, second time going to them and they did a great job. Fixed my car before going in to work and only took a few minutes. Very pleased with the staff there as well

I used to work thereProfessional and courteous crewThanks to Sam whos in charge

Had a great experience with everyone! They are all so friendly and super fast! Had my Jeep done 2 days earlier than projected. Highly recommend!

I was involved in a hit-and-run and had damage to my grill. I wasnt able to leave my car for more than a week. They were kind enough to order the part for me and I can bring my car back as soon as the part arrives. Everyone was so kind and accommodating. It is a very friendly, clean, and comfortable environment to walk into as well. Thank you all!

My truck is being in the shop for 4 weeks or more this is the second time because they didnt do it right the first time and then they have a rude customer service the girl that answer the phone have an attitude and I can say all the people I spoke there they are rude I will talk to USAA so never send me there EVER!!!! still the truck in the shop :( the manager Sam is being very nice but is about 2 months + Still waiting ..

Fast repairs excellent customer service awesome experience altogether highly recommended

Great experience dealing with service kings. Kept me updated every step of the way. Car was repaired nicely

After a very stressful time and speaking with the manager I am finally happy with the outcome of my vehicle. If I ever need something again in the future I will contact Sam. He did everything he could to make what was done to my vehicle right and Im so great full he took that step.

I dont hate the place, but I left here highly upset and disappointed with the technicalities that are set in place to set me up for failure.Still trying to wrap my head around how body work takes priority over an alignment. I thought I could use my lifetime warranty for something important such as times like this. You have overworked and underpaid mechanics that do a half ass job on repairing the vehicles and a warranty that sounds nice, but in reality sets the customer up to be turned away. Valuable lesson learned today thanks for nothing.

Good service. Fast repair.

This place is horrible. I took my car to be fixed and they told me my car would be ready on Friday. I got there to get my car and it wasnt ready and they tell me its going to be ready Monday and I get there Monday still not ready and no body even call me to inform me that it wasnt ready. Then you say will be ready on Tuesday get there Tuesday car still not ready tell me its going to be ready on Wednesday and after 12 and I get a call saying car still not ready will be around 2 get there at 2 still not ready gives 45 min and we will have it ready for you get there get my car back and a piece is broken off in the inside of my car I have a adult sizes foot print on the roof of the inside of my car and a orange yellow stain and I tell the Manger and he said to me we are not taking responsibility for that cause you have kids. REALLY DUDE!!!!. I SAY OK IM CALLING YOUR CORPORATE OFFICE HE SAY CALL THEM THEN. I WOULD NOT RECOMMEND ANYONE TO TAKE THEIR CAR TO THIS PLACE EVER. I all I had was a small bumper problem from being rear ended.

Job well done, it was quick and there were updates all through the process. The staff is friendly and they are ready to assist you. Great place if you need your car/truck/suv fixed.

If I could give Service King negative stars I would. Stay away from them. My car came out with more damage than when it went it. The GM literally wanted to fight me in the parking lot. While fixing the damage they caused, they caused even more damage. Stay very far away.

I got an estimate within the hour after my accident. Very friendly service, sent me text messages with updates on the status of my repairs. Great customer service.

This place is horrible. They took 2 months time to repair my car. They keep postponing the delivery dates. Also quality of the work is bad. Multiple problems I noticed after delivery like alignment problem, painting issue. Car was not cleaned enough before delivery.

Very friendly service. Made the process very easy, and rather quick.

We went in for a estimate on the damage on our rear light and we waited 10min before leaving... the front lady said she was waiting on someone to help us.. but there was a guy sitting to her right as well as two others not doing any thing... thanks because we would have never thought to go to Gunn Collision on judson rd who got us in and out in under 5min with very satisfied clients!!!

I went here to get an estimate, turned out I just needed a small buff to get a scuff out from someone who hit my car pushing a pallet of grass next to my car. They buffed it out for free, it was quick, the lady was super nice about it!

It was quick. After an aaccident they fixed my car. i got text and call from them with updates

Had to tak3 my car back 2 times for them to repair after they had worked on it. 2nd time they said it would take a day, it ended up taking 5 days.

Not very good work. Can see tape lines from where they painted.

Service King went above and beyond for me.

Only used them as a second estimate required by my insurance company. They did require an appointment though.

Not really a bad shop more like the insurance companies and parts groups killing you on price and coverage

It was horrible experience. Save your money go somewhere else. They repaired my truck with cheap parts and now they give me excuses about the part they ordered which is door handle that does not work.

Second time going back in a yearWaited forever again before I got to talk to someoneThen when I did they acted as if I was bothering themOver all experience rude, overpriced and unprofessionalNever will I ever go back again and I’ll bad mouth this place to everyone I know

Outstanding service and staff.

Rick / Mike / DonJust cant do business with these Guys..

Staff was friendly, and offered complimentary waters while we waited.

Took my car in twice they did not fix the trunk correctly and left a lot of orange peel and residue ...they rather try to fix the car than replacing the part knowing that the car will not be repaired properly and then make excuses that’s how it was or was suppose to be...

Bad customer service.

Great customer service

Good work on cars

Very good service and all the staff very friendly and do a very good job